The experience was excellentI don't believe I can complain about anythingThey were active in letting me know about things I needed to do and were very quick about getting all of their items taken care of
It was a pleasure working with the Quicken Loan team .kaitlyn Warner walk me through the process with patience , knowledge, and a caring personalityYes I will recommend Quivken loans to my friendsThank you all
Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan
Two Issues:
1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan
2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service!
While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
The Quicken team was amazing! Greg Gukwa is my new best friend! I can't say enough good things about this company! Fast to respond to e-mails, usually within minutes, followed up with a phone call to make sure you got the e-mail The website used for all the documents worked smoothly and documents were simple to upload The title company that did our closing was also impressed how on-top of things they were! We tried using our small town bank for our mortgage, but small banks are making it harder and harder to take out loans Quicken was fast, friend, efficient and we closed on our new home weeks ago! Would recommend them to anyone!
I would recommend quicken loans to anyone who is looking to refinance their homeNik Zemla was so much help and answered all my questionsHe made the process so easy and a pleasant experienceThank you so much!
My experience was very good Easy to follow the steps and if I ever had questions along the way Cory Bwas more than happy to assist As a first time home buyer I would highly recommend The realtor and title agent also let me know that they love working with Quicken Loans, and that they were on top of things
Mostly things were goodSome confusion about the paper work I needed then after the effort to get it...I was told I didn't need itAlso the older generation was not trained on computersI feel that a little more consideration should be given to those of us
Rocket Loans by Quicken loans is a bunch of hourly rate kids "playing" grown ups They will not go "out of the box" to help
They fully understood my problem as my income is from a Chinese company and I do not have a "pay stub" to show them
I did however, send them a bank advise for my monthly wire from my bank showing my income (two months and offered several more months) While they understood this was my income and said they saw it, their system would not accept anything else than a pay stub or deposit stub Well as we all know, a monthly incoming wire from my employer in China is a deposit stub They system kicked it out, the supervisor said she could not over-ride I suppose if you don't work for Wal-Mart and have a weekly pay check, you make too much for their system Is! Good luck dealing with this kind of mentality aka "Yes I agree with you, but the system does not."
Quicken loan worked extremely hard to get our refi closed even with a few difficult issues on our side to tackle
We where able to drop almost two (2) points off from our old terrible mortgage company!
Quicken was very helpful and was able to discount our closing cost quite a lot of money to keep our new payments well below our old payment
Thank very much quicken loan!
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
I have purchased several homes and refinanced several as well The Quicken experience by far has been the most pleasurable of all my previous experiences I would recommend Quicken in a heart beat
I really love working with this companyThey are easy to deal and get things done on-timeThere is no guesswork with Quicken, they keep you advised of everythingThe people I spoke with were also very pleasant over the phone
I am a huge supporter of Quiken loansThey have made my dreams come true with little or no hassleI have shared my experience with friends and family members how professional Quiken team isI will highly use and recommend them in the future
The refinance process was quick and easyThe communication was greatIt was easy to reach my agent if I had a question and ALWAYS had a response with in 24hours!
I can't say enough positive things about my experience in working with Quicken Loans to re-finance my homeFrom my first contact to my closing, everyone that I worked with was professional, courteous and personalI never would have thought that I would be using the term "enjoyable" to describe a mortgage experience, but that is what I feltI worked with Michael Simcak | Director of Mortgage Banking, everything he said would happen, did! He called every time he said he would without "over doing it"When the process was passed on to other Quicken Loans representatives they were just as professional and courteous as MichaelI would highly recommend giving Quicken Loans a call if you are in the market for a new mortgage
Do NOT give this company phone your number, they will not leave you alone and probably sell all your info to marketers!
I was looking for a quick on what a year mortgage would look likeQuicken Loans had an ad that said something like "mortgage calculator" and if you enter in your mortgage info, you'll receive a quote or rough estimate
That's not what happened
Within an hour my phone is won't stop ringingI provided an email tooI haven't received one emailFinally I pick up the call and politely say:
"I'm not prepared to speak with anyoneI wanted an online quote and would prefer to not receive any more calls."
They calls will still NOT stop
People fill out form and do other things online because they don't always want to talk to someone
This is getting to the point of harassment
FYII actually have a real, active, mortgage with quicken loansThe rates were good, but the experience was pretty badOur mortgage officer or whatever you call them couldn't spell to save her life and her LinkedIn resume says she went to Cornell I didn't know there was a Cornell CollegeThere were a few other unethical things that happened at closing - you can private message me for that story
Bottom line: Don't give quicken loan or rocket your numberEVER
I would try avoid using them for your mortgage loans as wellGoogle Quicken Loans and Department of Justice if you're bored
The experience was excellentI don't believe I can complain about anythingThey were active in letting me know about things I needed to do and were very quick about getting all of their items taken care of
It was a pleasure working with the Quicken Loan team .kaitlyn Warner walk me through the process with patience , knowledge, and a caring personalityYes I will recommend Quivken loans to my friendsThank you all
Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan
Two Issues:
1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan
2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service!
While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
The Quicken team was amazing! Greg Gukwa is my new best friend! I can't say enough good things about this company! Fast to respond to e-mails, usually within minutes, followed up with a phone call to make sure you got the e-mail The website used for all the documents worked smoothly and documents were simple to upload The title company that did our closing was also impressed how on-top of things they were! We tried using our small town bank for our mortgage, but small banks are making it harder and harder to take out loans Quicken was fast, friend, efficient and we closed on our new home weeks ago! Would recommend them to anyone!
I would recommend quicken loans to anyone who is looking to refinance their homeNik Zemla was so much help and answered all my questionsHe made the process so easy and a pleasant experienceThank you so much!
The amount of paper work and documents that they wanted was way over the top
In the end we got it resolved but I nearly walked away from the deal
Professional, knowledgeable, and very fast!
My experience was very good Easy to follow the steps and if I ever had questions along the way Cory Bwas more than happy to assist As a first time home buyer I would highly recommend The realtor and title agent also let me know that they love working with Quicken Loans, and that they were on top of things
Mostly things were goodSome confusion about the paper work I needed then after the effort to get it...I was told I didn't need itAlso the older generation was not trained on computersI feel that a little more consideration should be given to those of us
Rocket Loans by Quicken loans is a bunch of hourly rate kids "playing" grown ups They will not go "out of the box" to help
s! Good luck dealing with this kind of mentality aka "Yes I agree with you, but the system does not."
They fully understood my problem as my income is from a Chinese company and I do not have a "pay stub" to show them
I did however, send them a bank advise for my monthly wire from my bank showing my income (two months and offered several more months) While they understood this was my income and said they saw it, their system would not accept anything else than a pay stub or deposit stub Well as we all know, a monthly incoming wire from my employer in China is a deposit stub They system kicked it out, the supervisor said she could not over-ride I suppose if you don't work for Wal-Mart and have a weekly pay check, you make too much for their system I
Fast and easy
Quicken loan worked extremely hard to get our refi closed even with a few difficult issues on our side to tackle
We where able to drop almost two (2) points off from our old terrible mortgage company!
Quicken was very helpful and was able to discount our closing cost quite a lot of money to keep our new payments well below our old payment
Thank very much quicken loan!
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
I have purchased several homes and refinanced several as well The Quicken experience by far has been the most pleasurable of all my previous experiences I would recommend Quicken in a heart beat
I really love working with this companyThey are easy to deal and get things done on-timeThere is no guesswork with Quicken, they keep you advised of everythingThe people I spoke with were also very pleasant over the phone
I am a huge supporter of Quiken loansThey have made my dreams come true with little or no hassleI have shared my experience with friends and family members how professional Quiken team isI will highly use and recommend them in the future
Quicken Loans was extremely easy to do business with and provided a competitive product
The refinance process was quick and easyThe communication was greatIt was easy to reach my agent if I had a question and ALWAYS had a response with in 24hours!
I can't say enough positive things about my experience in working with Quicken Loans to re-finance my homeFrom my first contact to my closing, everyone that I worked with was professional, courteous and personalI never would have thought that I would be using the term "enjoyable" to describe a mortgage experience, but that is what I feltI worked with Michael Simcak | Director of Mortgage Banking, everything he said would happen, did! He called every time he said he would without "over doing it"When the process was passed on to other Quicken Loans representatives they were just as professional and courteous as MichaelI would highly recommend giving Quicken Loans a call if you are in the market for a new mortgage
Do NOT give this company phone your number, they will not leave you alone and probably sell all your info to marketers!
I was looking for a quick on what a year mortgage would look likeQuicken Loans had an ad that said something like "mortgage calculator" and if you enter in your mortgage info, you'll receive a quote or rough estimate
That's not what happened
Within an hour my phone is won't stop ringingI provided an email tooI haven't received one emailFinally I pick up the call and politely say:
"I'm not prepared to speak with anyoneI wanted an online quote and would prefer to not receive any more calls."
They calls will still NOT stop
People fill out form and do other things online because they don't always want to talk to someone
This is getting to the point of harassment
FYII actually have a real, active, mortgage with quicken loansThe rates were good, but the experience was pretty badOur mortgage officer or whatever you call them couldn't spell to save her life and her LinkedIn resume says she went to Cornell I didn't know there was a Cornell CollegeThere were a few other unethical things that happened at closing - you can private message me for that story
Bottom line: Don't give quicken loan or rocket your numberEVER
I would try avoid using them for your mortgage loans as wellGoogle Quicken Loans and Department of Justice if you're bored