Process was easy and they communicated very well Being able to do almost all online was very good The added bonus was them sending a notary to my house for closing which only took about minutes
Would recommend them
Cody Boucher was excellent - very professional, competitive, and easy to communicate with He seemed quite knowledgeable The process was smooth, as it was last time I refinanced with Quicken Loans
The staff at Paramount Mortgage were very helpful from start to finish during my refinancing of my house Plus they gave us a great rate for a year loan The staff that helped us from start to finish is David Fernandes and Shae Richardson Both were very informative and processed the loan agreement at a fast rateThey provide EXCELLENT customer service and were quick to turn around any emails that we sent to them regarding any questions on our loan or informing us the status of the loan I recommend this company to anyone who would want to refinance their home
I would first like to say thank you Quicken Loans for making this experience so quick, easy and overall great This is my 2nd loan with you guys This wouldn't have been accomplished with the assistance of the extremely helpful and positive people that work for your company I would like to give a special thank you to of your Mortgage Bankers Jason HallowatyThis is my 2nd loan I have worked with him on and his proffesionalism and dedication to his clients and job is exceptional I would like to give a special thank you to Client Care Specialist Angela Salazar the same goes for you to
Thank you again
Jon
I was very pleased with the professional, friendly, and prompt service I received with Quicken Loans on my recent home refinanceTheir MYQL website made the whole experience relatively painless and kept me well informed on the progress of my loan applicationElectronic signatures, digital documents, and chat were just some of the modern methods Quicken employed to make the process simple and enjoyableAnd I could always reach a real person whenever I needed toGreat experience and great customer service!
WowWhere can I start? The fact that I fell into the Revdex.com rating and the positive reviews? That Quicken Loans seems to be a too-good-to-be-true company? That I am NOT the only with a story like this?
Well, my husband and I began the process with FHA and it led us to QuickenMy husband is unemployed due to some medical and personal issues, so I applied with just my name1st, Quicken had me to through their credit team to clean it upIt seemed pretty niceI managed to get my score up to where they needed it (with them hitting in times in the process)Strange, but okOnward to the application process!
I will not put down the name of the mortgage officer who helped (I want to keep this as anonymous as possible)But he seemed pretty good at 1stI mean, good ratings and everything, nothing below a starSo, I decided to stick with himHe called me on my cell, even though I told him to use the house phone 1st (cell service in my house is bad), and he called me at work, even though I told him my hoursI changed our scheduled calls many times with not much luck (I work, go to school and have an autistic child in a special school program, it's tough)
So, I begin the process of putting in paperwork (while he hit my credit more times, from beginning to end)Cool, everything is in and looks goodDuring which time, after we were pre-approved and submitted an offer (which was accepted), I was informed that my debt-to-income ratio was too high and I needed a co-signerBasically, they put in the wrong numbers, even though I read them off my W-and gross income many times, and they just noticed it when I submitted the paperwork
GREAT! We were franticI did manage to get (my brother) and the process began againNow, my brother works part time jobs and does school and an unpaid internshipHe had certain hours he could be contacted and requested it MANY MANY times to our mortgage officerHe did not listen, so that delayed the processWorse, he gave my brother paperwork request at a time, which also pushed things further out (e.ggive the pay stubs, then the W-2, etc.)Total miscommunication
Finally, here comes the straw that broke the camel's backFrom the beginning, my husband and I carefully put aside money, i.emattress fund, and had some funds leftover from my tax refundWe were informed that it was acceptable from the beginningTowards the end (beginning of this month), when we were about to sign the last of the paperwork for the appraisal (which was the day the seller needed a mortgage commitment date), our mortgage officer said that it was no longer acceptableWe needed verified funds from a bank account
Off we go again! We frantically asked people high and low for a giftMy mother-in-law was kind enough to give us the moneyProblem is, she also has it in cash from her rental upstairs, which, again, we were informed was okWe had to set up a date and drive across the state to get the money from her and get a bank checkThat hurt her and us due to gas, appointments and other commitments
Then, we were informed that we cannot use the moneyQuicken said all books from my mother-in-law could be doctored, so the funds cannot be verifiedSame thing with the money we saved, mostly from my husband's side work as a computer technicianWe were accused of fraud and told to go to someone else for a giftThere isn't anybody else with that kind of money except our elderly grandmothers, who are ill and in their eighties and need the money for their care
I found Quicken to be unprofessional, vindictive, uninformed and just plain badThey hit my credit so many times, stalled for weeks while the sellers wondered what we were doing and lost us a house in the processThe sellers gave our dream house to the next person waiting
And with an autistic child and an unfair eviction over our heads already, we had to find a temporary place before renting for another yearSo, I want to thank Quicken for the negative experience and for now putting us up with a sick relation for a few weeksNot only did you take away our dreams of owning a house, but we now have to wait another year to try again and we had to inconvenience this poor womanThis time, we are going with another company while I improve my credit once more
Oh, and PS: FHA loans CAN take cash as a down paymentI did ask the main officeJust so you are aware
I cant say enough about the experience we had with Quicken The process was painless, quick, and I cant imagine why I didnt refinance sooner I say high five, stars, and way to go Quicken Loan Team!!!!
The Quicken team was amazing! Greg Gukwa is my new best friend! I can't say enough good things about this company! Fast to respond to e-mails, usually within minutes, followed up with a phone call to make sure you got the e-mail The website used for all the documents worked smoothly and documents were simple to upload The title company that did our closing was also impressed how on-top of things they were! We tried using our small town bank for our mortgage, but small banks are making it harder and harder to take out loans Quicken was fast, friend, efficient and we closed on our new home weeks ago! Would recommend them to anyone!
The people were very nice and helpful at each stage, it was surprisingly simple and fast, even though I am not a computer user they walked me thru the process and responded quickly to any concerns I had, they were the epitome of user friendly
This was the fastest, most efficient, friendliest mortgage company I've dealt withWe went from startup to closing in days, got great rates, and flexible service! Very impressed
Quicken Loans recently refinanced my home, they worked with me to determine the best options They were extremely thorough about what my expectations should be and did so in a timely fashion They were all very positive and courteous from beginning to end and made my home refinancing a breeze!
I have just closed on my 4th loan with QL It was very easy every time The first loan was a challenge for both of us, but they stuck with me and was able to help when all others failed They provided necessary options, communication was great and the online account they set up was a breeze
I called to make a payment for July (August was also due bc I was behind) and would pay August in a few days The csr (said his name was Julian) asked me if I was living in the house and if it was being maintained? What? I just asked to make a payment so why are you asking me off and weird questions about my house? What does that have to do with me wanting to make a payment? I usually pay by checking account but decided to pay by Western Union this time but needed a code to go with the payment and he said Western Union was not an option for me since I owe months? Its 8/and Western Union is same day He refused to take my checking account payment unless I included August I spoke to his supervisor (Angela, she said) and she was more rude and aggressive and also refused the payment and asked why I am only paying July and if I had the money then I should just pay both months when I just said I would pay in a few days She also asked me if I planned on selling the house??? I did not entertain anymore invasive questions and asked to speak to her supervisor which she refused She said I had to answer financial questions for minutes about my income and debt for an analysis to see if they could set up a payment plan I never asked for a payment plan all I wanted to do was pay a month I hung up and used the automated system to pay July and it took the payment What a joke, worst customer service I have ever encountered period Why all the personal questions? Why not take a mortgage payment? Seems like they want you to get more behind so they can try and foreclose the property Why else would a mortgage company not want your payment?
It is always a pleasure to work with Quicken LoansThe people there are friendly, professional, and always helpfulThey quickly answer questions and guide you in making the right decisionsThey even answer the questions that may sound to stupid to ask, but they answer them with no condescending attitude, unlike others have done in the pastFinancing a home or re-financing a home is a big endeavorQuicken Loans staff realize this and they help in so many waysThank you Quicken Loans for all the help you have given my wife and I
Very friendly and helpful staffWalked me through every step of the wayHassle free first time home buying experienceWould definitely recommend their services to anyone
Quicken Loans,
Wow I can't say enough......I was really, really, impressed by the service I got from Jason, at Quicken Loans (and his staff)
We had our home re-financed, and he helped me move the through the process and was able to help me secure a new home loan I got through the online application quickly and securely and they answered all my questions, as I was very nervous about refinancing and going through the whole "application process" on-line
But, my fears were quickly squashed as working with Jason, was very easy and I really liked Quicken Loan's constant communication with me, via e-mails
I have to say It was easy and amazing way to apply, and I am so relieved I called Quicken when I did
If you are waiting to get a loan, DON'T, ...These are the guys you want to work with
and MOST importantly, they don't rush you ..and they want to work with you to "service you" and help you with your loan, while fully DISCLOSING" everything they should
They are on top of their game Hey it's your "most important asset" so why not work wit the experts who have the most experience
Ok Good Luck!!!!!
Thanks again Quicken Loan's, Jason and staff
....Another Happy Customer...treated professionally, with respect and kindness
Patty D./Hollywood, FL
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
Process was easy and they communicated very well Being able to do almost all online was very good The added bonus was them sending a notary to my house for closing which only took about minutes
Would recommend them
Very helpful staff
Cody Boucher was excellent - very professional, competitive, and easy to communicate with He seemed quite knowledgeable The process was smooth, as it was last time I refinanced with Quicken Loans
The staff at Paramount Mortgage were very helpful from start to finish during my refinancing of my house Plus they gave us a great rate for a year loan The staff that helped us from start to finish is David Fernandes and Shae Richardson Both were very informative and processed the loan agreement at a fast rateThey provide EXCELLENT customer service and were quick to turn around any emails that we sent to them regarding any questions on our loan or informing us the status of the loan I recommend this company to anyone who would want to refinance their home
I would first like to say thank you Quicken Loans for making this experience so quick, easy and overall great This is my 2nd loan with you guys This wouldn't have been accomplished with the assistance of the extremely helpful and positive people that work for your company I would like to give a special thank you to of your Mortgage Bankers Jason HallowatyThis is my 2nd loan I have worked with him on and his proffesionalism and dedication to his clients and job is exceptional I would like to give a special thank you to Client Care Specialist Angela Salazar the same goes for you to
Thank you again
Jon
I was very pleased with the professional, friendly, and prompt service I received with Quicken Loans on my recent home refinanceTheir MYQL website made the whole experience relatively painless and kept me well informed on the progress of my loan applicationElectronic signatures, digital documents, and chat were just some of the modern methods Quicken employed to make the process simple and enjoyableAnd I could always reach a real person whenever I needed toGreat experience and great customer service!
WowWhere can I start? The fact that I fell into the Revdex.com rating and the positive reviews? That Quicken Loans seems to be a too-good-to-be-true company? That I am NOT the only with a story like this?
Well, my husband and I began the process with FHA and it led us to QuickenMy husband is unemployed due to some medical and personal issues, so I applied with just my name1st, Quicken had me to through their credit team to clean it upIt seemed pretty niceI managed to get my score up to where they needed it (with them hitting in times in the process)Strange, but okOnward to the application process!
I will not put down the name of the mortgage officer who helped (I want to keep this as anonymous as possible)But he seemed pretty good at 1stI mean, good ratings and everything, nothing below a starSo, I decided to stick with himHe called me on my cell, even though I told him to use the house phone 1st (cell service in my house is bad), and he called me at work, even though I told him my hoursI changed our scheduled calls many times with not much luck (I work, go to school and have an autistic child in a special school program, it's tough)
So, I begin the process of putting in paperwork (while he hit my credit more times, from beginning to end)Cool, everything is in and looks goodDuring which time, after we were pre-approved and submitted an offer (which was accepted), I was informed that my debt-to-income ratio was too high and I needed a co-signerBasically, they put in the wrong numbers, even though I read them off my W-and gross income many times, and they just noticed it when I submitted the paperwork
GREAT! We were franticI did manage to get (my brother) and the process began againNow, my brother works part time jobs and does school and an unpaid internshipHe had certain hours he could be contacted and requested it MANY MANY times to our mortgage officerHe did not listen, so that delayed the processWorse, he gave my brother paperwork request at a time, which also pushed things further out (e.ggive the pay stubs, then the W-2, etc.)Total miscommunication
Finally, here comes the straw that broke the camel's backFrom the beginning, my husband and I carefully put aside money, i.emattress fund, and had some funds leftover from my tax refundWe were informed that it was acceptable from the beginningTowards the end (beginning of this month), when we were about to sign the last of the paperwork for the appraisal (which was the day the seller needed a mortgage commitment date), our mortgage officer said that it was no longer acceptableWe needed verified funds from a bank account
Off we go again! We frantically asked people high and low for a giftMy mother-in-law was kind enough to give us the moneyProblem is, she also has it in cash from her rental upstairs, which, again, we were informed was okWe had to set up a date and drive across the state to get the money from her and get a bank checkThat hurt her and us due to gas, appointments and other commitments
Then, we were informed that we cannot use the moneyQuicken said all books from my mother-in-law could be doctored, so the funds cannot be verifiedSame thing with the money we saved, mostly from my husband's side work as a computer technicianWe were accused of fraud and told to go to someone else for a giftThere isn't anybody else with that kind of money except our elderly grandmothers, who are ill and in their eighties and need the money for their care
I found Quicken to be unprofessional, vindictive, uninformed and just plain badThey hit my credit so many times, stalled for weeks while the sellers wondered what we were doing and lost us a house in the processThe sellers gave our dream house to the next person waiting
And with an autistic child and an unfair eviction over our heads already, we had to find a temporary place before renting for another yearSo, I want to thank Quicken for the negative experience and for now putting us up with a sick relation for a few weeksNot only did you take away our dreams of owning a house, but we now have to wait another year to try again and we had to inconvenience this poor womanThis time, we are going with another company while I improve my credit once more
Oh, and PS: FHA loans CAN take cash as a down paymentI did ask the main officeJust so you are aware
I cant say enough about the experience we had with Quicken The process was painless, quick, and I cant imagine why I didnt refinance sooner I say high five, stars, and way to go Quicken Loan Team!!!!
The Quicken team was amazing! Greg Gukwa is my new best friend! I can't say enough good things about this company! Fast to respond to e-mails, usually within minutes, followed up with a phone call to make sure you got the e-mail The website used for all the documents worked smoothly and documents were simple to upload The title company that did our closing was also impressed how on-top of things they were! We tried using our small town bank for our mortgage, but small banks are making it harder and harder to take out loans Quicken was fast, friend, efficient and we closed on our new home weeks ago! Would recommend them to anyone!
Outstanding service, beginning to end, with great follow-up! The ease vsbank is no comparison, QL's is the best!!
The people were very nice and helpful at each stage, it was surprisingly simple and fast, even though I am not a computer user they walked me thru the process and responded quickly to any concerns I had, they were the epitome of user friendly
Everyone was extremely helpfulSteve Everitt our initial contact was very knowledgeable and helpful just every step of the way
This was the fastest, most efficient, friendliest mortgage company I've dealt withWe went from startup to closing in days, got great rates, and flexible service! Very impressed
Quicken Loans recently refinanced my home, they worked with me to determine the best options They were extremely thorough about what my expectations should be and did so in a timely fashion They were all very positive and courteous from beginning to end and made my home refinancing a breeze!
I have just closed on my 4th loan with QL It was very easy every time The first loan was a challenge for both of us, but they stuck with me and was able to help when all others failed They provided necessary options, communication was great and the online account they set up was a breeze
I called to make a payment for July (August was also due bc I was behind) and would pay August in a few days The csr (said his name was Julian) asked me if I was living in the house and if it was being maintained? What? I just asked to make a payment so why are you asking me off and weird questions about my house? What does that have to do with me wanting to make a payment? I usually pay by checking account but decided to pay by Western Union this time but needed a code to go with the payment and he said Western Union was not an option for me since I owe months? Its 8/and Western Union is same day He refused to take my checking account payment unless I included August I spoke to his supervisor (Angela, she said) and she was more rude and aggressive and also refused the payment and asked why I am only paying July and if I had the money then I should just pay both months when I just said I would pay in a few days She also asked me if I planned on selling the house??? I did not entertain anymore invasive questions and asked to speak to her supervisor which she refused She said I had to answer financial questions for minutes about my income and debt for an analysis to see if they could set up a payment plan I never asked for a payment plan all I wanted to do was pay a month I hung up and used the automated system to pay July and it took the payment What a joke, worst customer service I have ever encountered period Why all the personal questions? Why not take a mortgage payment? Seems like they want you to get more behind so they can try and foreclose the property Why else would a mortgage company not want your payment?
It is always a pleasure to work with Quicken LoansThe people there are friendly, professional, and always helpfulThey quickly answer questions and guide you in making the right decisionsThey even answer the questions that may sound to stupid to ask, but they answer them with no condescending attitude, unlike others have done in the pastFinancing a home or re-financing a home is a big endeavorQuicken Loans staff realize this and they help in so many waysThank you Quicken Loans for all the help you have given my wife and I
Very friendly and helpful staffWalked me through every step of the wayHassle free first time home buying experienceWould definitely recommend their services to anyone
Quicken Loans,
Wow I can't say enough......I was really, really, impressed by the service I got from Jason, at Quicken Loans (and his staff)
We had our home re-financed, and he helped me move the through the process and was able to help me secure a new home loan I got through the online application quickly and securely and they answered all my questions, as I was very nervous about refinancing and going through the whole "application process" on-line
But, my fears were quickly squashed as working with Jason, was very easy and I really liked Quicken Loan's constant communication with me, via e-mails
I have to say It was easy and amazing way to apply, and I am so relieved I called Quicken when I did
If you are waiting to get a loan, DON'T, ...These are the guys you want to work with
and MOST importantly, they don't rush you ..and they want to work with you to "service you" and help you with your loan, while fully DISCLOSING" everything they should
They are on top of their game Hey it's your "most important asset" so why not work wit the experts who have the most experience
Ok Good Luck!!!!!
Thanks again Quicken Loan's, Jason and staff
....Another Happy Customer...treated professionally, with respect and kindness
Patty D./Hollywood, FL
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around