Fitness Evolution

From: <[redacted]@fitnessevolution.com>Date: Tue, Jan 31, 2017 at 12:02 PMSubject: RE: Fwd: cid [redacted] / [redacted] **To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted] - thank you for your time on the phone today.  As discussed: Stephen has taken another job...

opportunity with another company.  With respect to the Revdex.com Complaint by [redacted]: __________ Sorry to hear of the concern with the Fort Washington location. We're happy to report that there have been several improvements at the club over the past months, including: equipment repair and staff. We look forward to continued improvement and greatly appreciate your feedback. __________Thank you, Justin B[redacted]Fitness Evolution[redacted]@fitnessevolution.com

Hi [redacted]. I'm so sorry this has taken so long to resolve. Please send me your signed refund form and we will get your check expedited.

Fitness Evolution has removed the member from collections and the balance that was showing on her account has been cleared. Thank you.

The member came into the club back in May of 2014 and mentioned she was closing her checking account and she would come up with another method of payment. The club has never received a cancellation notice, or has the staff made any notes that she wanted to cancel. Member was sent an email in March...

2015 alerting her to the balance still due on her account. The club never received updated billing information or method of payment.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  That they will refund the $39.00 for each account. Thank you

The member was informed that when she sent the certified letter in that the balance on the account must be paid in full and 30 days notice given. The member did not agree to pay at that time. Our office has spoken with her regarding this matter.

I do apologize for any confusion however the cancellation procedure is clearly outlined.  All termination request need to be submitted via certified mail or in club with a Manager.  I can assure you that we are not misleading you or trying to take advantage of you. This is our policy...

regarding cancellation and it applies to all members. If you wish to cancel please follow the terms of your agreement and your membership will be cancelled.

HiNotes on the account show a request for cancellation in 2011. The member was informed by phone and letter that the membership termination was denied due to return of payment for final termination fee of $25. We had informed the member that it must be paid in order for us to process the...

cancellation. We can settle the account and remove it from collections if the member makes payment for $25 termination fee that was initially declined and caused the account to stay active.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, as long as they do not contact my daughter any more. I would also like this not to effect her in the future if she does want to set up her own account at this facility.

On 5/11 we received a certified letter to cancel the membership. Her last months dues were drafted on 5/15. All charges prior to the cancellation are valid. Thank you.

Hi [redacted] your account is cancelled with a 0 balance. Is there another name your old account could have been under?

The membership is under your name with your billing information on file.  As of today we have not received a termination request and the account is currently active. I do show there are notes stating one of our representatives called and left a message on 5/5/15.  At this time there will...

not be a refund issued.  We have also received a notice to dispute the charge on the account from your bank.

Hello,We will be contacting you directly by phone. Notice has already been sent to remove the account from collections.Thank you

At this time I'm not able to issue a refund as all those charges are valid charges on the account.  There is a $5 processing fee when there is a credit card on file, all of our fees are disclosed on the agreement that is signed by members.  I do apologize for the Manager not getting back...

to you to resolve this matter.  Please give me a call directly and I will be able to assist you with any further question you may have, I can be reached at ###-###-####.

I am rejecting this response because: I have not received any money from them as of today 11/29/2016

I am rejecting this response because:My membership was supposed to be cancelled on 11/5/2016 with no more charges. I was informed that the two payments I made in September and October would cover the entire cost for my personal training through November 5, 2016. My bank account was charged a THIRD time after 11/5/16 for $348 for services I did not want nor have I received. I want a refund for $348 that I did not authorize, but your team member, [redacted], signed me up for. My personal trainer, [redacted], was under the impression as well that I was only being charged until 11/5/16 and NO SERVICES AFTER! I also spoke to your team member [redacted] who said this was done to his mom and numerous other clients as well. [redacted] signed them up for contracts they did not want.I have contacted your business several times since I have filed this claim and I keep getting the run around. I am given wrong phone numbers for people "who can help me" and email addresses as well. I just want my money back for services I did not want nor receive.

Hi [redacted], I will be happy to look into your account. We never intend to overcharge and apologize if there was some mistake. Unfortunately I have not been able to find your membership. Will you please confirm your birthday?

Unfortunately, we do not have a signed termination request for your membership.  All termination request need to be submitted via certified mail or in club with a Manager.  The club is not authorized to take termination request over the phone.  I do apologize for any...

confusion however the cancellation procedure is clearly outlined. I can assure you that we are not misleading you or trying to take advantage of you. This is our policy regarding cancellation and it applies to all members. If you wish to cancel please follow the terms of your agreement and your membership will be cancelled.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  I have submitted the refund form and followed up with representative from Fitness Evolution who assured me refund check was being processed. Thank you!!

A refund for [redacted] has been processed by our corporate office.