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Fitness Evolution Reviews (1353)

Review: After I signed up for its personal training sessions, the first trainer resigned the day he had an appointment with me. They made me another appointment with another trainer which missed two of my appointments. All of which I was told when I arrived at the club. I spend much wasted time committing to the appointment and none of which was met. Called the headquarters for refund of their bad services. Was told that its after 5 days of signed up so there was no refund. Headquarters pushed the blame on me that I could have changed trainers, but I had 2 different trainers. They missed my appointments. I had a target to get these sessions done. Patience was limited so I wanted a refund and after the call I do not want anything to do with this company. I was not valued at all, felt cheated with all the missed appointments and the busy schedule that was put aside to no value. Was told to take up the blame on myself. They could not even meet with one full session within 5 days.----tried to get the headquarters for almost 3 weeks. The trainer himself could not even get to their own headquarters! This service is terrible even to its employees.

Product_Or_Service: Personal TrainingDesired Settlement: DesiredSettlementID: Refund

This company should manage well their trainers instead of pushing the blame to their clients. If it was a within 5 days refund. They could not even meet with one full session within 5 days so why would the clients take the blame. Refund is needed. I did not change my mind to not want a trainer but for the service they had prolong out of the 5 days (refund time limit to change your mind, I presume) which was not met.

Business

Response:

Our PT agreement does require that cancellation be done within 5 days in order to receive a refund. We are unable to issue a refund. We show that there are 6 sessions left on the account and the member is still able to use these sessions. We can work with the member to set up convenient training times.

Consumer

Response:

I am rejecting this response because: I was unable to get their trainers to make due the appointments that I have made. They have missed at least 3 times.

Review: I was told when I signed up for my membership, that to cancel, all I had to do was let them know that I was no longer interested in a membership there. I was informed that I would have to give a 30 day anticipation and that my account would be cancelled.In July 2013, I went in to the Fitness Evolution location on 4120 Dale Rd, Modesto, CA, and spoke with a representative named [redacted] about cancelling my account there. [redacted] said I would have to make an appointment with the center manager which could take anywhere from 30-45 days; at which point I would continue being billed. I asked for an alternative and [redacted] told me that if I froze my account, and didn't re-instate it, after 120 days it would automatically be cancelled.On January 3rd, 2013, I was once again billed by Fitness Evolution. I called the Fitness Evolution on Hammer Lane in Stockton and spoke to the center manager Angelina. Angellina informed me that my account was automatically reinstated after a predetermined amount of time, which I was never informed of. I asked if I could cancel and Angelina said that I would have to make an appointment to cancel; sometime around the 28th of January is their nearest appointment. Angelina also informed me that IF my cancellation was approved, I would still have to pay for the next billing cycle.I went in to the Fitness Evolution today, 01/10/2014 to try and get a resolution and was told that the only thing I could do is make an appointment. Angelina also told me I could have the post office certify a letter requestion cancellation and if approved, I would receive a notice from them in the mail.Desired Settlement: I would like for my account to be cancelled at Fitness Evolution. I would also like to be reimbursed for the charges made to my account for the 01/2014 billing cycle. I was told in August of 2013 there would be no more charges to my account unless I went in and reinstated my account.

Business

Response:

Member signed Freeze form stating that membership was only on freeze for 3 months. Fitness Evolution extended freeze at the time for an additional three months. All charges are valid. No refunds will be issued.

Consumer

Response:

I am rejecting this response because: The issue was false advertisement and misinformation.

Review: I cancelled my membership before my 30 day trail was over and I got money taken out 5 months after I cancled

I call and talk to 10 different people every time they keep passing me aroundDesired Settlement: 319.94

Business

Response:

We do not offer 30 day trials to members. The membership agreement that was signed was for a month to month membership. The only termination request we have for you is in February. There will not be a refund issued.

Review: This club was suppose to open april 1,2015 and they keep postponing the opening.I asked for a refund because I'm tired of waiting until they open. The manager was very rude and said no refunds as stated in our contract a contract that is no longer valid when they failed to open on time!!Desired Settlement: DesiredSettlementID: Refund

To get a full refund as soon as possible!!

Business

Response:

The member will be contacted in the next few days for a refund of $199, to be issued.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Me and my wife recently cancelled our membership with fitness evolution and after we paid our remaining fees, we were told thats it and we didn't have to pay anymore, but im still being charged by them , and the manager is never around and they told me there is nothing I can do about itDesired Settlement: I dont want to be charged anymore this is ridiculous

Business

Response:

I'm showing a fee for $1 was debited in error from your bank account. I have request that back on to your account. This will take a few days for it to reflect on you statement. I do apologize for the error.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I was a member of the Silicon Valley Athletic Club. It was purchased by Fitness Evolution. After the company was purchased I cancelled my membership due to poor customer service. After cancelling my account, Fitness Evolution waited three months and then attempted to charge me close to $400. I called them and confirmed my account was cancelled. Each month since then they have continued to bill me for services that I did not purchase. I had Fitness Evolution set up as a Fraudulent billing on my Amex. Somehow, Fitness Evolution was still able to process a payment to my Amex account. Each month they have charged me $45. I did not authorize this. I signed all my paperwork claiming I was done but the company continues to bill me illegally. This is tantamount to theft.Desired Settlement: DesiredSettlementID: Refund

I want my money. I want to be left alone. I want Fitness Evolution to never bill me again. I believe there is a billing scam occurring to make "sales" numbers by management. I want those responsible reported to the proper authorities for fraud.

Business

Response:

The membership under your name has been terminated and I do not see any current charges being billed to your account. Did you pay for another person's account, or did you allow someone to use your billing information for their membership?

Review: This is a notice to all Fitness Evolutions. Your current workout facility in Lodi, CA is poorly managed with terrible customer service. I signed up for a contract (advertised as a no-contract gym) in October. Your facility was scheduled to open three days later. A month passed and your company then required that I pay an additional month's fees when the gym hadn't been open TWO DAYS! In addition, your customer service is terrible. I pay my fees in person at the counter. When I asked when the patrons were going to be notified that the gym had opened, the lady at the counter snarled that they were 'getting to it.' When I asked why my phone call hadn't been returned, you were once again 'getting to it.' I officially filed notice that I was no longer going to participate at Fitness Evolution on December 1, after paying for two months of gym fees. On December 3, my credit card was charged an unjustifiable amount, without notice. I have called and asked to speak to the manager on numerous occasions. She is never available or onsite. I will be visiting your facility on Monday. As this will be my sixth visit in regards to your contract terms, my tone will be less than understanding. Buyer beware: Fitness Evolution is a money sink and a scam. I will happily inform everyone I know.Desired Settlement: I would like all of my gym fees returned. I have used your facility once. It has cost me $25. I have not once been satisfied with the service. There is no clarity of information, underhanded dealings. Please refund my monies.

Business

Response:

At this time I'm not able to issue a refund as all those charges are valid charges on the account. There is a $5 processing fee when there is a credit card on file, all of our fees are disclosed on the agreement that is signed by members. I do apologize for the Manager not getting back to you to resolve this matter. Please give me a call directly and I will be able to assist you with any further question you may have, I can be reached at ###-###-####.

Review: Fitness Evolution acquired my membership from [redacted] without my explicit consent. I had stopped automatic payment to [redacted] after I got a new bank card. They sent me this e-mail:"Your Electronic Bill Payment Program for your [redacted] SportSM membership has been stopped. Act now to protect your investment in your health and fitness. Renew today for one year for $179.88 so there is no lapse in your membership benefits.* Continue to enjoy all that [redacted]SM has to offer."This mislead me to believe that I was no longer a member, which was a relief to me, since [redacted] had been harassing me with phone calls, email, and junk mail to upgrade my services. They called my husband, who I had listed only as my emergency contact, to try to get him to join, and kept calling him when he refused and told them to stop.After Fitness Evolution took over [redacted], they did not call me to tell me that I owed them money, but rather, sent it to collections once I owed them $89.94. When I explained to them that I was not aware that I was still a member, they said that there was nothing they could do about it. I made an appointment with the manager, who repeatedly interrupted me to joke with and give away merchandise to a female customer. I told the manager that because they were receiving my money from my [redacted] membership, they needed to assume responsibility for [redacted]'s behavior, but they refused to do anything about the harassment that had occurred. They would not give me a phone number for the corporate office. I sent an e-mail to corporate, and they waited too long to contact me, so I had to pay the collections agency in order to preserve my good credit. Corporate said that they could have reduced the fee, but that they were not able to reimburse me. To me, reducing the fee is admitting to fault, so by the same token, they should have reimbursed me. I asked the person at corporate to have her supervisor contact me, and she said she would, but I never received a call.

Product_Or_Service: Gym membershipDesired Settlement: DesiredSettlementID: Refund

My desired settlement is a reimbursement of my collections fee of $89.94. I did not use [redacted] nor Fitness Evolution's services during the time that the fees accrued, because I was mislead to believe that I was no longer a member. I have never been in collections before and have a clean credit record, and I maintain that Fitness Evolution should assume the responsibility for mismanaged transfer of [redacted] accounts.

Business

Response:

Fitness Evolution took over [redacted]s in April along with all of their members. Your account was transferred over as an active account. The notice you received did not state your membership was terminated, it stated that the payments had been stopped. In order to terminate the memberships a written request was to be provided 10 days prior to the bill date per the [redacted]s agreemente. The balance is valid as you did not properly terminate the membership and would not be able to issue any refunds.

Consumer

Response:

I am rejecting this response because:The language in the email was misleading. It should not have referred to joining or lapse bership at all. Additionally, I reject this response because Bally/Fitness Evolution did not contact me to inform me that I owed them money until I was already in collections. I would have gladly filled out termination paperwork and paid a final balance if I had been informed that I was still a member and that I was accruing fees. It demonstrates poor business practices and poor ethics to not inform members that they owe money until a large amount accrues and it goes into collections. I also maintain that the company admitted fault by offering to reduce the fees (in a phone conversation with corporate). I had to pay the balance because corporate took such a long time getting back to me that I received a second notice from collections, and I had to protect my credit. Plain and simple, if corporate took too long to reduce fees, they should assume the responsibility of reimbursement. I would like to also note that Fitness Evolution did not respond to all facets of my complaint.

Review: Looking into gyms for my sister and I for her Bithday.We looked into Fitness Evolution because it was a no contract gym.The MGR [redacted] who did our orientation insisted we look into personal training, he said he could work something out for both of us.He started discussing prices & said we can start off small and if needed we can add more months to the exercise plan that was setting up for both us. He said I'll give you 2 for the price of one. I'll set you up with [redacted] to work with you every week. I agreed to it, never did he mention it was a contract. So we were there on a Thursday February 19, 2015. Our appts were scheduled to be every Friday. Went the next following day, everything went good [redacted] our trainer was there, he was surprised that he had 2 people at the same time for personal training, he went to go verify with the manager [redacted] and he said yes I gave them a special 2 for 1. I thought maybe he doesn't do this too often if [redacted] was surprised. Didn't think much of it, following week we go we did our work out, [redacted] was on his phone some of the time while we had our training session on. The following week I get a text from our personal trainer saying he can' make it, he'll have someone else do our session, I was annoyed because we had already felt comfortable with [redacted] we didn't really want to go with someone else, but he did text last min, and we didn't want to blow off one day because he wasn't there, next week I get a call from [redacted], again he can't make it leaves me another msg. At that point my sister and I didn't want to do training anymore. I had called the MGR [redacted], several times over the phone,always busy,in a meeting,or not in. I go to the store talk to him about just cancelling our trainer,he says to me "If you wanted to cancel your contract you needed to do it with/in the 1st 5 days. I was shocked when he said contract, he gives me a number and says call and see what they can do for you. I call corporate to cancel, and pay for the month I went, and they basically said your stuck.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to pay for the 1 month of service I got from them,I still want to cancel the personal training, but I shouldn't have to pay for the 8 months that I was tricked into. I already tried calling corporate, to pay off the first month and they wanted me to pay 400 to release me from the contract. When I should only be paying 160 for the first month I got from them. I don't want anything else to do with Fitness Evolution they are a corrupt busine

Business

Response:

Hello.The agreement that was signed was for 6 months, however, we will waive the balance on the account if payment is made for $160. This will fulfill the PT obligation. Please note, the member is still responsible for membership dues.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: This gym was supposed to open November 2014 but by the end of january2015 it still hadn't opened. People started getting charged for memberships even though they weren't open. I went to business and cancelled my monthly no contract membership before they opened with gym manager. The gym eventually opened in march 2015. My checking account was charged for membership so I went down to business and spoke with manager again. She said sorry and she would take care of it. In April I was charged again. I have complained to manager and to their billing department but have yet to get a refund or hear back from them. I have since found out that this has happened to many residents that had signed up and cancelled their monthly no contract membership. They are billing who knows how many people like this. They are thieves!!!!! They know exactly what they are doing!!!!!

Product_Or_Service: Gym membership

Account_Number: 604657Desired Settlement: DesiredSettlementID: Refund

I would like a full refund and no more charges to my checking account for further monthly fees!

Business

Response:

Attached is the refund form, please return signed and a copy of your id. Once I receive the form signed I will process the refund.

Review: Prior to FitEvo taking over the gym from Modesto Courtroom, I suspended my membership, for which I should have been billed a $10 monthly maintenance fee. Beginning in January 2015, FitEvo charged me the $10 maint fee but continued to bill my monthly fees as well. I repeatedly attempted to cancel my account, but was always told I would have to pay the final month's fees in order to close my account. I wasn't about to give them more money when they owed me money. I finally put a stop payment on my bank account, which got the attention of the gym. They called and asked me to pay my fees, and I finally spoke with someone who agreed that I should be let out of my contract and I was owed a refund. Fit Evo billed me for January, Feb, March, April and May fees of $65 per month. I agreed with them that I did have to pay the final month's fees to be released from my contract. We agreed that I should receive a refund of 5 months x $65 ($325) less my final month's fees of $65, which would bring my refund to $260. On Monday, June 8, 2015, this information was submitted to FitEvo corporate office by their employee "[redacted]" who emailed me a copy of this information. As of July 2, 2015, I have not yet received any payment. I have returned to the gym twice to ask for a status of my claim, and have been told to "send an email to corporate." In the course of my struggles with this company, I have found that those emails do not get answered. I am at a loss as to how to proceed, as no one at the gym locations will give me any information about who to contact for resolution or status of my claim.Desired Settlement: I am seeking (1) communication from the company as to the status of my request, and (2) the $260 that I am owed.

Business

Response:

The member has been emailed a refund request form. The account has been terminated. Refund of $260 is pending until receipt of the refund request form.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is acceptable as long as the company follows through on their commitment to repay me. At this time, I have faxed my refund request form to them and am awaiting my refund.

Review: conflicting cancellation policy

When I joined FITNESS EVOLUTION on Foxworthy Avenue in San Jose, I SPECIFICALLY asked for cancellation policy. I was told it would be emailed to me AFTER I signed up. I insisted to know up front and [redacted], the assistant manager told me I could cancel by certified mail or with the manager face to face. Today I went in and she told me they don't cancel with the manager only by certified mail. I went to another Fitness Evolution on Hamilton avenue and they confirmed that it is corporate policy to be able to cancel with the manager. It will cost me an additional $23.00 to send an overnight certified return receipt letter, plus it will give them another day to extend my membership...and possibly charge me another months fees.Desired Settlement: IMMEDIATE CANCELLATION WITHOUT PENALTIES. AND AN ACKNOWLEDGEMENT THEY LIED...WITH A WRITTEN POSTED NOTICE TO THE EFFECT THAT CANCELLATION IS OK WITH THE MANAGER.

Business

Response:

We apologize for any inconvenience. All termination requests must be done either in club with a manager or via certified letter mailed to the facility. There is a full 30 day notice needed to do so, any and all fees due in that 30 day period will be owed. I do not show we have received the certified letter. Please provide me with the tracking information so I may track the letter.

Review: I was a member of [redacted] site. [redacted] closed that site and sold all the membership info to Fitness Evolution. I had cancelled my membership with [redacted] way before that took place but some how it was never handled. I got a call from a collection agency saying I owed $179.00. I was never notified that charges were even being accrued. I was never sent any information from [redacted] explaining that they "sold my information" to another company. No one will help me even though I have not been to the gym in over a year due to health issues. I have never signed in at the new gym. I spoke with the manager at [redacted] and he just said its out of his hands. The info was sold to Fitness Evolution so I must take this up with them. I cant even get in touch with fitness evolution customer service since they only have an email. No phone number!!!! Then I emailed many times. Finally I got a number. I spoke with someone and was told I would be contacted the next day. Never heard from anyone again.At the end of the day I have been sent to collections for no reason. [redacted] says its business and they can do that. It's not right to send people to collections without proper notification that there is a problem. Other people have also filed complaints through the Revdex.com against this similar location and business. You may also refer to Yelp to review complaints from many others .Desired Settlement: DesiredSettlementID: Other (requires explanation)

1) I would like my name removed from their system as an active member of that club. I have never been there to sign consent.2) I want my name removed from a The Collection Agency. I never was made aware that charges were being accrued. I never received notification that I was even a member. Nothing was sent to me about billing issues.

Business

Response:

We took over [redacted] in April along with all of their memberships. Your account was transferred over as an active account. If you terminated your membership with [redacted] we would need the confirmation letter stating the account was terminated due to medical reasons. Without proof of termination we are unable to remove the balance due and the account will remain in collections.

Review: Unauthorized debiting of bank account

I canceled my month-to-month personal training contract at the club in person on September 11, 2014 with employee [redacted]. The last payment was to have been made on September 15, 2014. Yesterday, Fitness Evolution debited my bank account for $240 without authorization. When I called, I am given the runaround, told that the manager is "unavailable" and they will not tell me who the owner is. There is no phone number for a corporate office. Please assist me in obtaining a refund from these crooks.Desired Settlement: $240.00 refund, and no more unauthorized charges.

Business

Response:

A refund for $248 was submitted on 10/17/2014. If you have not received these funds or have any additional questions please give the personal training department a call at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: It wasn't listed, but it's the branch on 4950 Claremont, Stockton, California 95207, ###-###-####. My regular membership has changed to a Silver & Fit membership. My complaint is holding back giving me a print out of my signed contract. I have been dealing with a employee by the name of [redacted] since 4\01\14. Just giving me the run around. Not giving me names or number for corporate office, saying she doesn't have it. This not my first complaint. Same problem before, but when I complained before, it was resolved. Why can't I just get a print out, instead of having to resort to this. Please help.Desired Settlement: Print out of my signed membership contact. Asap

Business

Response:

We understand your frustrations. However your membership agreement was provided to you via email to the email address provided at signing. As all membership agreements are electronic they are automatically emailed directly to the member as soon as it is signed. Our corporate office is reachable via email only at [redacted].

Consumer

Response:

I am rejecting this response because:I was told by told by [redacted] who works there and who completed contract, that I could get a print out of contract, but it had to come from corporate. That's been since 4/01/2014. I don't have a computer to print out a Contract. It was done for me before when I originally signed up, with the help of Revdex.com. I don't see what the big deal is.

Business

Response:

We can send you a copy of the original agreement you signed back in August. It will be mailed to the address we have on file for you. Thank you for your patience

Consumer

Response:

I am rejecting this response because:The contract I signed in August is a different contract. That was month to month of $9.99 and a yearly charge of $39 for some kind of maintenence fee and no access to other services. This new contract is for Silver and Fit, sponsored by Kaiser Hospital and only $25 a year and extra fees and access to other services. How does August contract cover the new one?

Business

Response:

We have provided Ms. [redacted] with her membership agreements as requested.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: Business has received my Certified letter cancelling my membership, but they continue to bill me.

I sent notice of the termination of my membership through a certified letter, however the business continues to bill me for the membership.Desired Settlement: I would like Fitness Evolution to terminate my account, refund their latest charge from my account, and then NEVER CHARGE ME AGAIN. They should destroy any information they have.

Business

Response:

We have received your certified letter in October and the last payment due was the transaction for November. There is a full 30 day notice needed to terminate, any and all fees due in that 30 day period will be owed. We are not able to refund the transactions as all of those charges are valid. Moving forward you will not receive any additional fees.

Review: My husband and I have submitted cancellation letters that meet the parameters of our contract. No one will confirm that they were received.We submitted our cancellation letters via Certified Mail, as required by our contract. They were received on August 4th. (tracking number [redacted]) I contacted the Concord branch on September 3rd to ensure the cancellation letters were received, but have gotten no response.We are trying to confirm that our cancellations have been received and that no further charges will be made on our accounts. We are concerned because there are so many complaints to the Revdex.com from people who have had issues with cancellation. Our accounts are both in good standing and we have done everything in line with the contract; unfortunately, Fitness Evolution is ignoring our requests for a confirmation. Therefore, we will be closing the checking accounts associated with our membership and want to have proof of our attempts to resolve this in a manner that is respectful to all parties involved, just in case Fitness Evolution decides to send our accounts into collection and claim that we did not cancel properly.Desired Settlement: Per the contract we signed, we would like to stop paying membership dues for our cancelled account.

Business

Response:

I do apologize for the delayed response. The account has been terminated effective September and no further charges have been accrued to the account.

Review: I had noticed that my son had fallen behind oh his dues when I heard a couple of calls from Fitness Evolution. So, I decided for his birthday to go in there and paid his dues and late charges for him. I went to Fitness Evolution on February 10, and paid via Debit card the amount of $124.15. This was including the month of March, for which the lady said to make sure to pay for April at the end of March, so there would be no late charges. My son went yesterday to use the facilities and was told he was late. Today, I inquired about this charged and was told by the manager that I had not paid for March. I had specifically asked this month be covered when I paid the $124, and was told it was. I complained and said I was going to cancel to which the manager replied that my son had to call to give a 30 day notice and that there would another $25 cancellation fee,on top of another $15 for month of April---in total $55. With a smirk on her face she told me "have a good day". I replied, F U. There was no need for this to go this far. My son will cancel, but there should not be any other fees other than the ones already paid.Desired Settlement: Re: Account for [redacted]---[redacted].The cancellation go through without any charges.

Business

Response:

Hi,The balance on the account is a statement fee (There is no billing on file for this membership) as well as a $5 upgrade fee. We can waive the $10 statement fee once billing is updated to a valid checking account. Also, as a courtesy, we can waive the previous $5 return charge from February. We do not have a cancellation fee, but all membership agreements do have a 30 day notice to cancel, making any dues owed within that time frame due before a cancellation can be processed.

Review: I went to the oakdale location on May 13th 2015. This isn't the location I normally go to because the staff there is extremely rude but had to on this day. Iv made multiple complaints to the management at the modesto location about the service iv received because I could never get ahold of the oakdale manager to address my concerns. So after my workout I always follow up with a protein shake afterwards. I always bring my own protein to avoid being charged for such and it's always cost $1.00 for them to mix it for me. Oakdale location always trys charging me more like $.50 for ice or an extra $1.00 to mix and $1.00 for a cup. When I talk to modesto management they say thats not company policy and they'll report it. They usually discount it when they mix my protein to make it up to me. On May 13th however, after working out at the Oakdale location and having the gentalmen named [redacted] mix my protein he proceeded with charging me $4 for a small smoothy. I told him that wasn't correct and I wasn't paying for something that I wasn't receiving considering the only thing they gave me was a cup. Everything else I brought. He proceeded with telling me that was company policy and "That if I did not pay the $4 he was going to cancel my 5 year membership that I had just paid for in full" this made me extremely unpleased. So I called the modesto location to try and get ahold of the manager there and was unlucky in doing so. With no other option and considering I only had $1 on hand because thats what I expected it to cost I poured my protein out, gave him his cup back and walked out. The next day I had reported the incident to the Modesto manager and our conclusion was that I wouldn't go the oakdale location. After upholding to this on May 23 I was informed my membership was cancelled without refund. I have been desperetly trying to get ahold of someone at corporate to resolve this issue and have had no luck.Desired Settlement: Refund and/or my membership back.

Business

Response:

Member broke club policy by pouring his shake on the floor and then throwing the cup at the staff member. There were witnesses to the incident who came and spoke to the manager the following day. There will be no refund issued as the agreement states in section 18: 18. Rules and Regulations: Member acknowledges the existence of and the need for rules and regulations governing use of Clubs equipment and facilities and participation in programs and services (the "Rules and Regulations"). Member acknowledges receipt of a copy of the Rules and Regulations and agrees to comply with the Rules and Regulations as presently in effect or as they may be hereafter modified, amended or supplemented. Club reserves the right to modify, amend or supplement the Rules and Regulations from time to time in its sole discretion. Club may cancel Members membership at any time for breach of the

Review: I belonged to this gym and had an automatic deduction from my checking account every month for payment. After about 6 to 8 months of membership and no problems with being billed, I received a bill in the mail saying that I owed money on my account (I think it was for 1 or 2 months). I made numerous calls and was never able to talk to anyone to find out what the problem was. The phone either rang with no answer, the mail box was full and when I was able to leave a message no one returned my call. I finally went down in person and was told I needed to talk to a manager and would have to come back in person. I made another trip over there and was told my checking account info had been rejected when they attempted to bill the account. There have been no changes to my checking account and upon further review we discovered Fitness Evolution had keyed in the wrong number when billing. I verified with my Credit Union they were one number off. I made them aware of this issue and heard nothing further from them. They have now turned me over to collections for their mistake!!

Product_Or_Service: Gym MembershipDesired Settlement: DesiredSettlementID: Correction to a credit report

I want this removed from my credit report. I had not used the services of this gym for several months prior to the billing issue nor have I used their services since. I have had the same checking account for at least 10 years and the mistake was of no fault of mine. The company had made it very difficult to resolve the billing issue thru their non-communication. I owe them no money.

Business

Response:

The member stopped payment on a charge for her monthly fee. That is the reason why the billing information was taken off file. We do not show that the billing information was entered incorrectly. The member was called in October by the club and a message was left to inform her of the balance. The member was also emailed in January a final copy of the statement for the balance on the account. We show the charges are valid. The member is able to call our corporate office at 844-434-8386 for balance information.

Consumer

Response:

I am rejecting this response because:This is absolutely not true. I never stopped payment on anything. The company did leave a message on my answering machine initially but they did not tell me what the problem was just that there was a problem. I made numerous phone calls and was never able to talk to anyone. I did also call the corporate number and no one answered that number either. I also forgot to mention that I emailed the corporate office after not being able to reach anyone by phone. I received no response from them. I tried calling the number for the gym just a couple of days ago and no one answered. The response was "there is no one available to answer the phone, good bye" and that's it. No option to leave a message. On the second visit to the gym while trying to find out what had happened the girl told me that my bank had rejected the withdraw. I told her that I had done nothing and didn't know why the bank would reject payment. She gave me the code they had used to submit for payment which I took to my bank. The bank said that the number they submitted was one number off and that was the reason it had been rejected. I am going to check with my bank and see if they still have a record of the transaction. That should reveal who is telling the truth. I have perfect credit except for this unfair blemish!

Business

Response:

I have attached a transaction history showing the account transactions for the member's account. In September it does show a returned check. Nothing on our end appears to have changed in the billing. From that date forward, the member's account went to statement billing.

Consumer

Response:

I am rejecting this response because: I made numerous attempts to contact the gym to find out why I received an invoice when the monthly bill was being deducted from my checking account. All of the calls (at least 10) initially went to a voice mail box with no response after leaving a message. After that when I called the box was full. After that the phone would just ring off the hook with no voice mail. A couple of those calls went to the corporate office and again no one answered the phone. I then went online and sent an email to corporate with no response. I finally went to the gym in person and was told I would need to talk to a manager and they were busy. I would need to return in person again and make an appointment with the manager. I went the second time in person and this was when I was given the transaction code (scribbled on a piece of paper) so I could verify the information with my bank. That's when I discovered the code had been entered incorrectly by Fitness Evolution. By this time my membership had been cancelled and I had been turned over to collections. I would like for Fitness Evolution to provide the following: The transaction code for the Sept Billing that was rejected. As I said before I didn't request any changes to be made by my bank regarding the billing for Fitness Evolution. I have had the same checking account for over 10 years and there have been no changes.I would also like to know what the cancelation policy is for Fitness Evolution. I was billed for 5 months after the payment was rejected before my membership was cancelled by Fitness Evolution. I was billed an additional $10 each month ( on top of the $9.99) for a statement fee? Is that ethical considering the monthly gym fee was $9.99 per month? I would like to see copies of the invoices that were sent to me since I only remember receiving one.I would also like to know why after almost 2 years this just shows up on my credit a couple of weeks ago. This whole billing issue should have been easily dealt with if Fitness Evolution had been available to respond to inquiries.

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Description: Fitness Centers

Address: 150 S 1st St, San Jose, California, United States, 95113-2600

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