Fiverr, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[they have yet to release my funds. My account has been suspened for a few months now I believe and I am still unable to withdraw my funds to my [redacted] address... Until they alow me to withdraw my funds this issue will not be resolved. I dont understand WHY they refuse to release MY money. ALSO, they still have YET to clarify what EXACTLY I did... I never received actual proof of breaking their rules. But the main point is that I just want to retrieve my money, then they can close my account as I dont want to use their service anymore if it is this hard to retrieve MY funds..]
   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint from [redacted] in regards to their feedback being removed on order [redacted]. The feedback was removed per request from the seller. The feedback that was provided was disingenuous and therefore removed by our team. [redacted] kept leaving the same...

feedback repeatedly. Our Feedback Removal Policy is clear in this regard. Profanity, statements that are untrue or can't be proven, may be removed by support. Accurate feedback is not removed without buyer consent.  The integrity of our feedback system is of the utmost importance and any feedback that does not meet our community standards may be removed.[redacted] did contact Customer Support and was informed that Customer Support removed their feedback, and we requested that he try and work things out with the seller. Leaving a feedback is the prerogative of the buyer and we encourage buyers to leave honest reviews. We will also be following up with [redacted] on the ticket they submitted to us recently #[redacted] and explain to them why their feedback was removed and see if we can come to a resolution on this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You guys actually did not give me any valid reason but after going through your TOS, I just realized that using my dad's [redacted] email to withdraw my funds was not allowed. Alright, how am I supposed to cashout if I don't have a [redacted] account? And why did I get banned for that silly thing? I got no warnings, nothing. You guys don't even want to discuss this. You simply banned me and that's it. It's unfair and unprofessional from your end. I have no idea how Revdex.com is still accepting your business model with all the complaints about Fiverr lack of professionalism all over the internet. If you guys want to know why Fiverr reputation is not great, well, maybe you should start looking at your own policies. Refusing to unblock my account for such silly thing is non sense and eye boggling. I had no clue that using my dad [redacted] was illegal until I read the TOS. At least, give me a second chance. What did I do? I'm not surprised anyways, you banned my dad because of 1 buyer who was not happy with his purchase.... sad Fiverr, really sad I put my faith in your website.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. We do understand [redacted]'s frustration. But before we step in to assist with an order, we do require that both buyer and seller attempt all possible communication, which is why [redacted] was advised to communicate with the seller. After further...

review of [redacted]'s ticket request #[redacted], it appears that [redacted]'s order, [redacted], was cancelled in a mutual agreement between the buyer and seller. Her funds were refunded to her this morning at 12:00am. If [redacted] has any other questions, she's welcome to follow up in her ticket request #[redacted].

We have reviewed [redacted] complaint. We would like to apologize what happened with this order. [redacted] is correct in the fact that the seller did not deliver the order to them per their requirements and did stall, to buy themselves more time. [redacted] site was compromised by the...

seller and they ended up delivering the site on a new server, but not to the [redacted] requirements. Customer support has cancelled his order, as well as compensated them $100 to his Fiverr balance for future orders, for the inconvenience caused by this order. We ask that [redacted] follow up with customer support on ticket [redacted].

At this time, I have been contacted directly by Fiverr, Inc. regarding complaint ID [redacted],The company has sent me 2 e-mails saying that I had to file my complaint with them before the [redacted] of April, if I did not, then my file would be closed. I had tried unsuccessfully several times to...

lodge a complaint to no avail. Their page would not allow me to do so. It is set up in a way that you cannot send anything at all to them....that's when I contacted you...I found out it was quite a scam!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Today my password has changed and I've had the same password for 5 years.  Also I was personally emailed some info but I can't open the .tiff files and I did ask to be emailed and update to those files. Thank You]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed [redacted] complaint that was opened. We would like to first apologize for some of the experiences that he's had on the site. When users complain on the site about bad experiences that they've had with other users, we review the reported users in question with our Trust and...

Safety Team, and we inform the user who filed the complaint that we have done so. Due to our Privacy Policy, we do not disclose what actions are taken against the reported individual. As for [redacted] complaints that he has received warnings: he has received multiple warnings for violating Fiverr's Terms of Service, for asking users to contact them outside of the site, which is not allowed. He also received warnings for rude and abusive language he has sent to users.When buyers on the site cancel orders, their funds get refunded back to their shopping balance, so they can place new orders with it. If they wish to have it refunded back to their payment provider, buyers can contact Customer Support, and they will process a direct refund back to their payment provider, with the processing fee included. When users pay with their credit cards, Fiverr does not save any of their credit card information, unless they choose the option to have the information saved for our one click payment feature.Finally, if a user feels like they are being harassed or spammed by another user, they have the option to report this directly from the message itself, which will notify our Trust and Safety Team, and temporarily block the harasser from contacting them. As for [redacted] funds, he has $15 in his shopping balance from cancelled orders, which we can gladly refund them directly back to his payment provider.

We have reviewed [redacted] complaint that was opened. [redacted] contacted Customer Support about his order on October **, 2016 due to the poor quality of the site. He updated our Support team in that ticket that everything was resolved and to close the Ticket. [redacted] then opened up the...

new and most recent ticket #[redacted] on October **, 2016, stating they were very upset about the quality of the site and the poor communication from the seller. Customer Support contacted the seller and the seller followed up with [redacted] informing them that they had 50% of the revisions done and the other 50% would be done on October [redacted].Due to the unresponsiveness of the seller and the fact the order was still incomplete, Customer Support cancelled the order. As in any marketplace, we have a variety of sellers, and Fiverr cannot guarantee a users satisfaction from all sellers and cannot be held responsible for the quality of their work. We state in our [Terms of Service]([redacted]) that the use of the site, its content and any services or items obtained through the website is at your own risk. The only thing we can do is cancel an order when the services were not delivered or were not in line with the Gig description or in line with our [Terms of Service]([redacted]).[redacted] also got their funds refunded directly back to their payment provider from this order [redacted], which was a total $26.25. Once an order is cancelled on Fiverr as it is stated on our Terms of Service. All transfer and assignment of intellectual property to buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reason. The job cannot be completed and refunded as when a refund is made as in this case, [redacted] cannot use any of the materials the seller delivered to them.Finally, as for the $140 he want refunded, [redacted] only paid $26.25 on Fiverr for that order with that seller. We do not have records of [redacted] paying their seller $140 on Fiverr. *We strongly recommend [redacted] to follow up with our Support team regarding the $140 payment and if possible to provide the transaction ID. This way Support will be able to research this issue further.*

We have reviewed the followed up complaint made by [redacted]. As shown in the imaged attached, [redacted] was refunded as mentioned. We do recommend [redacted] checking their Credit Card service provider to see if the refund is pending. As of this moment the funds were refunded as mentioned in #[redacted].

[redacted] account has been permanently disabled for violations to our Terms of Service and has already received a complete statement following his accounts suspension including allowing him to withdraw available revenue from the account. Fiverr is not obligated to restore any users account whose...

account was disabled for violations to our Terms of Service. Additionally, [redacted] has E-Mailed Fiverr's Legal department previously with threats of blackmail to our brand and his buyers accounts including hacking personal accounts, publishing libelous articles to media outlets, and purchasing fraudulent orders made to Fiverr. Additionally, Fiverr has warned [redacted] of his actions prior to disabling account. This includes harassment to other users and Fiverr employees. We do not encourage further communication with [redacted] related to his account due to these threats made to Fiverr and will not further correspond to the misleading claims opened by [redacted] on the Revdex.com platform.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This complaint to Revdex.com was to receive an explanation from
Fiverr of the true reason I was suspended while the seller walked away with
support of his supposed complaints, alongside a three-part resolution – all for
reassurance for betterment. As of yet, I received no explanation and only
one-third of my resolution request.If Fiverr perused my correspondence with the seller, I was
in contact with him promptly in 24-48 hours, even each time he missed his own
deadlines. Thus, there was no reason to cancel based on my timely responses. Additionally,
whenever he’d ask for any resource, 9 times out of 10, thus more often than
not, he had it all along, being provided well in advance in a Fiverr message
attachment(s).Further, I have had a respectable seller previously request
cancellation more than once to refresh a custom order and protect his good
Fiverr name (i.e. having over a 4.5, high-rated reputation with optimal buyer
reviews), especially against any deadline lateness. But never did he mention
and evidently receive retribution from Fiverr (i.e., for violating any of its policy
due to the cancellation requests for the aforementioned, reasonable reasons).So for this recent seller to request cancellation more than
once for the same reasons, yet actually be late twice for deadlines he himself
set, and for Fiverr “Customer” “Support” to target me with recrimination and assault
me with reprisal (while overlooking all the seller’s attempts to scheme Fiverr
and violate its policies on multiple levels at multiple times including underhandedly
for a higher payout), and hold me entirely responsible for the seller making
the decision for the order-refreshing, cancellation requests from Fiverr’s Resolution
Center is a gross double standard. Sellers on Fiverr, like the mentioned respectable one, have
been an excellent, unforgettable experience to work with again. I actually want
Fiverr to succeed for the long haul, whether Fiverr Customer Support believes
it or not, and have stuck with Fiverr this long, and especially, collaborated
with sellers for a long as I did, despite “hiccups” and other workable
conflicts, for the sake of preserving a long-lasting, working relationship.But outside corrupt Fiverr sellers, which a number of Fiverr
buyers circulated complaints on the internet against, much of the Fiver “Customer”
“Support” has been cantingly stubborn firsthand before, and thus, a worst
experience I’ve ever had with Fiverr. Hence, this is the reason I’ve prepared an entire article
detailing my current Fiverr experience, especially with the purported Customer
Support so to get to the bottom of the reason Customer Support is so canting
and supportive of corrupt sellers unless such sellers are truly deemed the “customers”. I’ve never been deceptive of my intentions, and even have
patently notified agent Maria that I’m willing to take my desire for betterment
with Fiverr as worldwide as possible and across as many investors as possible. My
plan encompassed a release of the article across all global news and social
media platforms including the Daily News, CBS, CNN, Time, Mashable, Twitter,
and Facebook.In addition, I’ve prepared a petition addressed to founder and
CEO Micha K[redacted] and founder Shai
W[redacted] to back this sought-after betterment, particularly since Fiverr was
birthed in Tel Aviv, Israel, five years to cater to the global freelance
economy, as a marketplace for services.My petition revolves around my resolution request to see Fiverr prosper by implementing the
following:- Bolster loyalty to your own policies. - Stop sellers from conniving tactics to cut corners,
mislead or defraud buyers or Fiverr itself. - Support reasonable buyer interests, concerns and
considerations. - Reinforce an agreeable landscape of community,
professionalism and service for sellers and buyers alike under a Fiverr culture
of fostering opportunities with talented and talent-seeking, reasonable people
across the world.With all this in mind, again, I’m simply awaiting
reassurance of betterment with the remaining two-thirds of my resolution
request. The very moment Fiverr Customer Support continues to retract
and slink, refusing any reassurance to show pride in making Fiverr a quality marketplace
for services, I will seek this reassurance with the globally released article
and petition and all else it takes.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint by [redacted]. Unfortunately, [redacted] account will not be restored. As our Customer Support team has informed [redacted] in his request #[redacted], his account was disabled after we received several complaints from other users regarding his messages as well as, his...

account overall performance. These messages were related to redirecting users outside of Fiverr as well as, sending out contact information which is clearly mentioned in our Terms of Service is not allowed.  In addition, our Support team, warned [redacted], a few times about this violation of our Terms of Service already, and he chose to ignore this and go to even greater lengths to request direct communication. Due to this violation, we will not be able to restore [redacted] account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have sent Legal threats, that if I have not got properreason for closing my account then I will take legal actions.Yes I have sent them all legal threats that they mentioned in previous mail.But I have not started any actions on them because I know Revdex.com will justify mycase.Ask them to prove that I have scammed any of the fiverr people.That is just legal threat because they have blocked my earned money on which Ihave got positive reviews.All the buyer have posted positive reviews and my money is going to availablefor withdraw within 3 days but before it happens they told me that it will beblocked until 45 days.But after I have sent them legal threats, they have immediately contact me andtold me that you can withdraw your money within 3 days.BUT THEY STILL HAVE NOT ANSWERED ME FOR WHICH COMPLAINT, WHICH BUYER IS NOTHAPPY WITH MY SERVICES.Even on their Tel Aviv Office of Israel , no one know about who can answer myquery, even they have 5-6 people in their main office (head office as theymentioned on whois data) Please check the screenshot name “[redacted] - After so manycomplaints - they have finally reply” They have poor custom support team, after so many complaintsthey have replied me.Even I have contact their [redacted] account but still my complaintsnot answered since a week of my account banned. Why my account got complaints after they have disabled myaccount? Just because, the buyers for whom I have completed my ordershave some query regarding my completed jobs , but once they disable my account, they cannot contact me so they taught that I have taken their money and forthat they have open tickets against me. So just of their mistake, I have got somany complaints. Now check the  Screenshot “SCR 2 - 45-days blocked my money without explanationof complaints” They have blocked my money for 45 days. And Once I ask them about the copies of complaint and ask tocontact the customer support member who have taken decision to blocked myaccount – they have immediately response me this: “”As we previouslynotified you, although your account is disabled and as an act of good faithand without prejudice, we have decided to cleared your funds. You maywithdraw the available funds immediately. The pending clearance funds, due torecent orders, will be available July **. Fiverr LegalDepartment” Check thescreenshot “SCR 3 - agreed to release my payment before locking period of 45days” So,  On July ** - They blocked my money for 45 – days And On July * – They agreed to release my payment just in 3 days(by July **). WHY, WHY, WHY? After de-activation, why they think that I am faithfulperson? This is the reason that they have finally understood thatthey have done mistake but they don’t want to take their mistake back becauseif they do so, I will go for claim for my business damage.  I am the Fiverr Top Rated Seller since the fiverr launchtheir site. I have earned over $43,000 with 100% Positive Reviews.Paid them $9000 as Fees.Check the screenshot – “SCR 4 - 42k earnings” So I have invest their company ($9000 paid fees) and so haverights to know what is happening in their system. Why they still not able to give Revdex.com , the reason ofde-activation of my account ?They are replying about my threats that I have sent themafter my account and money blocked.Why they are still not replying or showing me any properreason of blocking my account ? If Revdex.com, can’t help me in this, I am sure going on higherauthorities.  Day by Day, my business getting more damages, so I againrequest Fiverr to unblock my account and I am giving them 100% satisfaction inall my services on Fiverr.  I will take all myactions back which I have mentioned as legal threats.But if they can’t open my account back then they must haveto face  me in Court.  For Revdex.com, Please ask them to reply for which reason I have sent themlegal threats?Why they are not showing screenshot of complaints for whichthey have blocked my account ?How many complaints after my account got de-activation?Have they give me chance to reply for any complaints? They must have to develop Powerful System which can hearboth sides. They must have to care about Sellers too, not just forBuyers only.Buyers are Investors, And Sellers are TOO.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed [redacted]'s response to our initial review of his complaint. For every case brought to our Customer Support teams attention, Customer Support reviews each user affected by improper user conduct and Terms of Service violations. Due to our Privacy Policy ([redacted]), we do not share with others the actions taken to another user. This commonly practiced policy applies to the case that [redacted] has brought to the Revdex.com's attention and can not be resolved due to the nature of his complaint. Revisiting our previous response, [redacted] has neglected to inform our 24/7 Customer Support team of any foul or suspicious activity until 9 months after he marked the order as complete with positive ratings, not allowing us to operate within a reasonable time frame to help resolve his issue. Despite this, we have compensated his account for the inconvenience that this may have caused.

We have received [redacted]'s complaint. They reached out to us on 2/**/2017 and due to high volume of support tickets their request was replied several hours late. We try to get to everyone's requests as soon as possible. Reviews can only be left on completed orders and not cancelled ones, we also...

encourage our users to leave honest reviews of their overall order experience. When [redacted]'s order was cancelled the funds were refunded back to their shopping balance for future use, that policy is clearly stated in our Terms of Service. On ticket #[redacted] asked for her money back and Customer Support refunded the $16 back to their credit card company they used to purchase the order. The refund was done on 2/**/2017 [redacted] was told that It usually takes about 48 hours for the funds to appear again in their credit card balance. But it can sometimes take up to a week, depending on their bank or credit card company. [redacted] should have either gotten their money back now or has to wait a few more days depending on their credit card company.

Hello I had opened an account with fiber and worked on it very hard and diligently for the past year and a half .
My username was [redacted] .
And I invented a gig for them with my team of experts .
That gig took off and I had over 2000 sales .
After my popularity reached highs and my gig was beneficial, Other sellers started to copy it , The reason I initially introduced to my gig into fiber was because in their terms of service they say and it is written that no one can copy a gig from another seller , With that said naturally as I saw other sellers were copying my gigs , ? I immediately wrote to customer support , and they intern instead of blocking my competitors dismantled my account and did not answer my emails in a very rude and an appropriate manner claiming that I had a duplicate accounts which was a lie .
Then they withheld my money for 45 days , and made me go through a grueling and horrible process to retrieve what is rightfully mine , with that in more by then deleting our account they hurt our credibility as an honest company . Customer service is horrible the editors are probably working with some of their friends in Asian countries as I have heard through the grapevine and granting them top seller status so they can make money off the side .
Truth be told it's a marketplace for garbage I had something good I was doing good and giving good services and helping the community and that's probably why I got shut down they were scared , try to reach the brass of the company none of them came back to me the even deleted me from their [redacted] account come on !

[redacted]'s account was disabled due to the fact to prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts. This was explained clearly to them on his ticket request #[redacted] and this is something that is stated in our Terms of Service as well. Their account will not be restored and they have withdrawn their funds from their account. [redacted]'s account was disabled due to the fact to prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts. This was explained clearly to them on his ticket request #[redacted] and this is something that is stated in our Terms of Service as well. Their account will not be restored and they have withdrawn their funds from their account.

We have reviewed [redacted]s complaint. [redacted] had placed an order with the seller Youngceaser on June *, 2017 for SEO services and to be ranked at the top on Google. The seller did deliver the order and has kept active communication with [redacted] as recently as early September. [redacted] then...

reached out to Customer Support on Ticket #[redacted] requesting to cancel the order. Since the order was placed back in June, her request to cancel the order in September could not be made. As stated on our Terms of Service "There is a grace period of 13 days after an order has been marked Completed during which the order can be cancelled. After that time, the seller is able to withdraw his earnings from the order, and we may no longer be able to cancel it". Customer Support last reached out to her on September [redacted] asking her to provide them with proof that the seller did not deliver what was agreed upon from the start. [redacted] did not reply to that request, and she hasn't communicated with Customer Support since. At this time Customer Support is going to reach out to [redacted] about the order on Ticket #[redacted] We ask that she please follow up with them so this matter can be resolved.

We have reviewed the complaint sent in by [redacted]. We understand that the order he has worked on was cancelled due to fraudulent activity flagged by [redacted]. Regarding his desired outcome, Fiverr has added funds back to [redacted]'s account and will be in contact with him regarding his account...

activity. Regarding the cancellation, it's important to understand that any funds that may be used illegally to purchase from Fiverr and thus placed on hold by a payment provider will require Fiverr to cancel the order due investigate the issue thoroughly. This policy is stated in our Terms of Service to protect sellers from unlawful behavior. Fiverr takes all matters of potential fraudulent activity seriously to protect the integrity of the marketplace to allow [redacted] to conduct his business in a safe environment.