Fiverr, Inc.

We have reviewed the response sent in by [redacted] As previously mentioned, [redacted] was in contact with Fiverr Customer Support and his desired request to close his account was met within 2 hours upon contact. The time period he has mentioned is simply an initial E-mail message sent by our Ticket Support system with the typical time period on which our Support team will contact him and not the total time to resolve his issue. If [redacted] is unsatisfied with our response time to his request to close his account within 2 hours, we will review that matter internally to help provide faster support in the future. If he is unaware or hasn't checked his E-mail for our reply, we have closed his account and replied to him to confirm that this action has been done as he requested.

We have reviewed the complaint...

open by [redacted]. Unfortunately, as mention to [redacted] in her Support request #[redacted], to prevent fraud and abuse, users are limited to one active account. Any additional accounts determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in the disabling of all related accounts. Any violations to Fiverr’s Terms of Service is also cause for permanent suspension of all accounts. Our Customer Support team has reviewed, [redacted]'s account and we can see that she mentioned to another user that they currently have another account, with no mention that this was her sister's account. If [redacted] would like a specific order to be cancelled, she is welcome to follow up in her ticket request #[redacted] and our Support team will be happy to assist.  Due to the violation of having multiple accounts by this users own admission to another user on the site, we will not restore the accounts. Fiverr's Terms of Service states the following: 
Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.
Violation of Fiverr's Terms of Service may get your account disabled permanently.
Furthermore, we will not be cancelling either of the orders of $30.00 and $73.50, [redacted] placed on both accounts due to the fact that the seller delivered all the materials, they are looking to be reimbursed for. She will be able to access her $73.50 order on her naomim05 account. As for the $30 order it's located on the other account which we cannot go in to details about due to our Privacy Policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FIverr hasn't responded yet regarding the withdrawal of my remaining (hard-earned) revenue. I submitted support tickets five days ago. Reference: Tickets No. [redacted]? and No. [redacted]?
Desired Outcome: withdrawal of my remaining revenue
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fiverr offered me $25 however I had to spend over $125 and the site is still not finished as one of the pages the freelancer removed, the "[redacted]" is still not replaced. Therefore the $25 is not enough.
 
Also why is this freelancer still on Fiverr as I sent you proof of what he said and he destroyed my site?
 
Thanks [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am unaware of  any funds to release? What does this mean? I have been given the run around for weeks! Kindly return my $105 - promptly.I am not interested in any 'double offer', simply want my money back for poor service, undelivered item, bad excuses![redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am only rejecting this response because I do not see where the funds were refunded to. I have checked my Fiverr account, as well as pending and cleared transactions, but cannot find the refund. Please advise where I can see the refunded amount. Thank you.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. After further review of the order mentioned ([redacted]), we have cancelled the order and refunded the buyer to his payment source. We have also provided the buyer with compensation and an apology for the...

experience. [redacted] is welcome to contact us regarding any other questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

[redacted]

We have previously addressed [redacted]'s customer support request regarding the status of his account. In reply to his complaint, we have followed up with explicit details on why his accounts are no longer active, as well as addressing the status of his remaining funds so that it complies...

with our policies found in our Terms of Service.

We have reviewed the complaint sent by [redacted]. After further review of his account and order activity on Fiverr, we have disabled [redacted]'s account for violations of our Terms of Service following a report opened by his buyers. Fiverr is a friendly and professional community...

that does not tolerate any threats of abuse or gaining unauthorized access to another community members account (hacking). [redacted] has received the details surrounding his account and when he can contact Fiverr to release the funds. All disabled accounts with earned revenue must wait 45 days upon being disabled to release the funds for security purposes as stated in our Terms of Service ([redacted])

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed the request sent in by [redacted]. Fiverr Customer Support is available 24/7 by submitting a support request ticket via email or through our Help Center [redacted]). It is unclear what phone number [redacted] has called to determine if his call was made during standard...

business hours. [redacted] has contacted us via a support ticket and his request to close his account was handled within 2 hours. We are reviewing his original issue with our Product team as feedback to help improve the sign up process in case registering his username and password wasn't clear.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no reason why I can't be notified of having another account before getting denied my access to my account or funds, this is not acceptable. I do not have any other account, if you say so, please, prove it. I connect from a [redacted] so if this is something about IPs, then, you'll need to revise your terms or your way of checking this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We've reviewed [redacted]'s account with our Policy Enforcement team. After further review, we restored her account based on a miscommunication on our behalf. We are reviewing this case internally for further quality assurance. In the mean time, all of [redacted]'s account features have been restored...

and we have compensated her for an error on behalf.

We have reviewed the complaint followed up by [redacted]. The illegal activities which was mentioned that [redacted] had committed was related to abusive behavior/language towards other users, unfortunately, his account will not be restored as mentioned in his ticket request #[redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As per Julia explanation, I agree, I have violated Fiverr agreement. However, Fiverr holding my "completed" project revenue without submitting valid evidence saying client's complaint. Legally I have completed those two projects within the mentioned time frame and the project draft already uploaded for the first order and the second order client agreed for delivering after making this as complete. because of nature of this business ( writing business plan require much time and it may receive continues draft & corrections).Again, if the customer has any issue with my order then they can contact me via Fiverr message or file dispute via Fiverr. But, Fiverr independently contacting me to cancel the order even I have delivered my work and the second work draft already submitted as a proof to Fiverr. How can I trust them they will just cancel the second order even if I delivered the service like I did for earlier ( I have submitted both projects business plan via Helpdesk as a proof and they know I did the work, even they are not ready to release my own earning either asking me to deliver or cancel )Conclusion: Fiverr is now breaking their own rules if client has any concern let them contact me first or release my earnings that you don't deserve to hold legally. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You guys actually did not give me any valid reason but after going through your TOS, I just realized that using my dad's [redacted] email to withdraw my funds was not allowed. Alright, how am I supposed to cashout if I don't have a [redacted] account? And why did I get banned for that silly thing? I got no warnings, nothing. You guys don't even want to discuss this. You simply banned me and that's it. It's unfair and unprofessional from your end. I have no idea how Revdex.com is still accepting your business model with all the complaints about Fiverr lack of professionalism all over the internet. If you guys want to know why Fiverr reputation is not great, well, maybe you should start looking at your own policies. Refusing to unblock my account for such silly thing is non sense and eye boggling. I had no clue that using my dad [redacted] was illegal until I read the TOS. At least, give me a second chance. What did I do? I'm not surprised anyways, you banned my dad because of 1 buyer who was not happy with his purchase.... sad Fiverr, really sad I put my faith in your website.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. It appears that [redacted] did not contact our Customer Support team reporting this issue they were experiencing, which our team would be happy to assist. In regards to the order [redacted]  is...

referring to, we have cancelled this order and the funds have been refunded to the user. If they have any other questions, [redacted] is welcome to contact our Customer Support. Tell us why here...

We have reviewed the update made by [redacted]. We do understand [redacted] concerns and looking into each of these requests in detail to make the necessary changes on Fiverr to help improve our system. Our Customer Support team has followed up with [redacted] regarding his concerns in his ticket #[redacted]. If [redacted] has additional comments or suggestions, he's welcome to follow up in his ticket.