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Fiverr, Inc.

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Fiverr, Inc. Reviews (603)

We have reviewed the updated response made by [redacted]. All of the credit that was available on "[redacted]" account, including the $30 has been refunded on May [redacted] 2016 (Refund transaction #[redacted]) back to his payment source. At this time, [redacted], currently does not have any other funds available on their account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseMyinquiry was addressed very rude and unprofessionally and I was accused of compromising company integrity by obtaining fraudulent purchases.  No type of rectification or clarity was obtained, only the logistics from a faulty programming system.  A system, might I add, that is quite efficient at victimizing honest sellers, but couldn't Identify previous hack episodes or activity on my account. In addition to mishandling this matter, they have stripped many satisfied customers of garnering great quality services. My analytical data clearly  shows a diverse population obtaining services. It is contradictory to infer such a notion as "Obtaining false purchases".  The lack of quality service and faulty reasoning thereof, is only matched by your apprehensive method of communicating with customers through a mechanistic ticketing system. I have represented the spirit and standards of Fiverr for years, brought many affiliates and consumers, and inspired many in the music category.  Lives are involved in these matters. Its not something you dismiss at the push of a button.  I was forced to withdraw revenue and met with insubordinate response after stating I didn't desire withdrawal.  I simply desired my account to be reinstated to reach my many clients and continue to inspire.I was featured here as an inspiration:  [redacted]and commended for being a part of the fiverr team.  I would think that I established enough tenure that I would at least get some type of communication or benefit of doubt, but instead I was not.One order was even cancelled that I had already completed and sent, but due to miscommunication on fiverrs part, they disabled my account BEFORE my consumer could mark it as complete.THIS ORDER-----> {Hi [redacted],Your order with [redacted] ([redacted]) was cancelled by Fiverr's Customer Service team. Thanks, The Fiverr Team}I don't hold bitterness, I simply fight for my customers. After all, that is what is important.  I simply desire my account to be reinstated and to grow professionally beyond this matter.  I am a good addition to your team as are you to mines.  I have a song writing business and under our IP auspices it is a target for hackers.  Please assist me in addressing this matter once more.I ask for my account to be reinstated and better communication in the future when addressing similar matters. Not just with me, but across the board for everyone to ensure that this type of misguided notion is prevented in the future.Sincerely,
[redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. After further review, it appears that [redacted] did not follow up with our Customer Support team in their ticket request #[redacted] with the information that was requested. We were able to locate [redacted] account under [redacted] but needed...

further information which was previously requested. We have reached out to [redacted] again in ticket #[redacted], if they would like further assistance, on resolving this issue, we strongly recommend [redacted] referring to ticket #[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have sent Legal threats, that if I have not got properreason for closing my account then I will take legal actions.Yes I have sent them all legal threats that they mentioned in previous mail.But I have not started any actions on them because I know Revdex.com will justify mycase.Ask them to prove that I have scammed any of the fiverr people.That is just legal threat because they have blocked my earned money on which Ihave got positive reviews.All the buyer have posted positive reviews and my money is going to availablefor withdraw within 3 days but before it happens they told me that it will beblocked until 45 days.But after I have sent them legal threats, they have immediately contact me andtold me that you can withdraw your money within 3 days.BUT THEY STILL HAVE NOT ANSWERED ME FOR WHICH COMPLAINT, WHICH BUYER IS NOTHAPPY WITH MY SERVICES.Even on their Tel Aviv Office of Israel , no one know about who can answer myquery, even they have 5-6 people in their main office (head office as theymentioned on whois data) Please check the screenshot name “[redacted] - After so manycomplaints - they have finally reply” They have poor custom support team, after so many complaintsthey have replied me.Even I have contact their [redacted] account but still my complaintsnot answered since a week of my account banned. Why my account got complaints after they have disabled myaccount? Just because, the buyers for whom I have completed my ordershave some query regarding my completed jobs , but once they disable my account, they cannot contact me so they taught that I have taken their money and forthat they have open tickets against me. So just of their mistake, I have got somany complaints. Now check the  Screenshot “SCR 2 - 45-days blocked my money without explanationof complaints” They have blocked my money for 45 days. And Once I ask them about the copies of complaint and ask tocontact the customer support member who have taken decision to blocked myaccount – they have immediately response me this: “”As we previouslynotified you, although your account is disabled and as an act of good faithand without prejudice, we have decided to cleared your funds. You maywithdraw the available funds immediately. The pending clearance funds, due torecent orders, will be available July **. Fiverr LegalDepartment” Check thescreenshot “SCR 3 - agreed to release my payment before locking period of 45days” So,  On July ** - They blocked my money for 45 – days And On July * – They agreed to release my payment just in 3 days(by July **). WHY, WHY, WHY? After de-activation, why they think that I am faithfulperson? This is the reason that they have finally understood thatthey have done mistake but they don’t want to take their mistake back becauseif they do so, I will go for claim for my business damage.  I am the Fiverr Top Rated Seller since the fiverr launchtheir site. I have earned over $43,000 with 100% Positive Reviews.Paid them $9000 as Fees.Check the screenshot – “SCR 4 - 42k earnings” So I have invest their company ($9000 paid fees) and so haverights to know what is happening in their system. Why they still not able to give Revdex.com , the reason ofde-activation of my account ?They are replying about my threats that I have sent themafter my account and money blocked.Why they are still not replying or showing me any properreason of blocking my account ? If Revdex.com, can’t help me in this, I am sure going on higherauthorities.  Day by Day, my business getting more damages, so I againrequest Fiverr to unblock my account and I am giving them 100% satisfaction inall my services on Fiverr.  I will take all myactions back which I have mentioned as legal threats.But if they can’t open my account back then they must haveto face  me in Court.  For Revdex.com, Please ask them to reply for which reason I have sent themlegal threats?Why they are not showing screenshot of complaints for whichthey have blocked my account ?How many complaints after my account got de-activation?Have they give me chance to reply for any complaints? They must have to develop Powerful System which can hearboth sides. They must have to care about Sellers too, not just forBuyers only.Buyers are Investors, And Sellers are TOO.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[they have yet to release my funds. My account has been suspened for a few months now I believe and I am still unable to withdraw my funds to my [redacted] address... Until they alow me to withdraw my funds this issue will not be resolved. I dont understand WHY they refuse to release MY money. ALSO, they still have YET to clarify what EXACTLY I did... I never received actual proof of breaking their rules. But the main point is that I just want to retrieve my money, then they can close my account as I dont want to use their service anymore if it is this hard to retrieve MY funds..]
   
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Fiverr has given me the exact same scripted response that they have given me each time. I explained that my [redacted] account has been changed and I have no access to the transaction IDs as they have been deleted by [redacted]. I told them this and added I could verify my identity with other methods but they will not accept anything other than a transaction ID, meanwhile, they are holding $100+ bucks I earned in the account and I cannot access it or get it direct deposited. I have lost faith that this will ever be resolved by this company that will not make an exception for a single dad! Just horrible service and I've never filed a complaint against a company before them. Do yourself a favor, don't signup for Fiverr. Ripoff
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint open by [redacted]. Unfortunately, [redacted] violated our Terms of Serivce which they agreed when signing up for an account. As clearly mentioned, in our Terms of Service, to prevent fraud and abuse, users are limited to one active account. Any additional...

account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts. Our Risk team has reviewed [redacted] and was able to confirm this issue. Unfortunately, [redacted] account will not be restored.

We have reviewed the complaint from [redacted]. To put his complaint in context, here is a webcache copy of the forum thread that was put under review by our Forum moderation...

team: [redacted] 
When an account is registered on Fiverr, that user becomes the account owner. Transferring ownership of an account is not allowed and qualifies as selling the account. When a user sells his account on fiverr it means he/she is trying to mislead our buyers and allow a new seller (or a seller with low rating) to get an account with rating and reviews associated with a different service and a different seller. It is not the type of action one would think is legitimate and not a violation and restriction is necessary to avoid fraudulent transactions. As [redacted] clearly stated his intentions in this forum thread that his account was subject to sale: "If someone wants to "buy" the account from me, I can think about it. The amount would be something like Revenue times 12." Our Trust & Safety team swiftly warned (in which an email was sent to him from our Email system), then disabled his account for this violation and to reassure that no damages may come to the account in the event another person gained access to his account. Upon contacting Customer Support, he was notified of the violation and when he can contact us to gain restricted access to his revenues to withdraw. [redacted] account will not be restored due for violations to our Terms of Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Fiverr’s solution/approach further confirms that Fiverr favors sellers and encourages them to take less than legal action because:1. The inconvenience is not resolved.2. The seller was requested to remove the content and article many times, per messages and original complaint. She clearly states in her blackmail message:”I will take the article down after you accept the Gig as I completed my end of the bargain...I suggest you accept the work and I will take the article down and mov on form this horrendous experience...” (5/*/15)3. Where there are illegalities and misconduct, there are responsibilities, regardless of your policies.4. Solutions have to make buyers whole again.5. I was not given the opportunity to rate the seller or leave any comments, per protocol. Depending on your rating system, it may hardly affect the seller at all, hence encouraging misconduct.6. How can I rely on Fiverr’s customer service when they agree and state that ‘the seller has completed the Gig as described’ despite illegalities?Hence, I respectfully request your intervention re:1. The article to be erased and deleted from the media and internet.2. The removal of seller [redacted].3.No use and/or misuse of my photos and information.Evidence can be provided where necessary. Thank you.Respectfully,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the update by [redacted] [redacted]. We are happy that this issue has been resolved. [redacted] [redacted] is welcome to close out his Revdex.com report. If he has any additional comments about his account, he's welcome to follow in his ticket request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The only issue has to do with the statement of the facts. I feel bewildered by my experience at the web site. Over the past twelve months of 2015, I've made thousands of dollars of purchases from [redacted], [redacted] and about a dozen other vendors, without any problem whatsoever. Something made this site different, resulting in items being placed in the cart that were not ordered.
Nevertheless, within a day after they received notice of my Revdex.com complaint, I did receive a refund of amounts paid and in that sense the matter has been resolved. I am grateful for Revdex.com assistance, and that the seller did issue the refund;  the case may be closed.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  I appreciate Fiverr's response to my complaint. I am well aware of their policies and terms of service agreement. In addition, I communicate very thoroughly with sellers prior to ordering, and unfortunately for me, this has not helped. I do not feel that Fiverr has adequately addressed my concerns at all, or reached an agreement to my initial desired settlement. If the business cannot refund to [redacted], I am asking them to please consider what they can do. I mentioned other options in my complaint. My complaint was also very thorough, and I am certain that I am not the only one that has addressed concerns regarding their business practices and marketplace. I hope that bringing light to my concerns and to this issue will cause them to evaluate their current practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed this complaint by [redacted]. As mentioned in our Terms of Service, "If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance." If [redacted], would like refunded back to her, she would need to reach out to our Customer Support team,...

which it appears that [redacted], has not contacted our Support team regarding this issue. At this time, we have went ahead and refunded her $20 back to [redacted] payment source. If she has additional questions, [redacted], is welcome to contact our Support team at [redacted] Thank you.

Revdex.com:Only after filing my complaint was the business responsive in returning my revenue. They have resolved my specific complaint outlined in ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My two complaints/issues are in line with your Terms of Service:1. INCOMPLETE ORDERSI did not ask for cancellation of orders but rather completion of the 2 orders. First, I pointed out in writing that in both orders, the sellers abused the “Deliver Work” button, indicating that they had completed the work, when they had in fact NOT completed the work. They responded by stating in writing that they would complete the work, hence the order is NOT COMPLETED per your guidelines and the seller’s written confirmation.This is in line with your Terms of Service, per Orders para 4 & 5:‘[redacted].[redacted]
[redacted]
[redacted]
[redacted]
You claim that ‘due to the high amount of cancellations over completed order, on [redacted] account, [redacted] ‘The account should NOT have been disabled because:a. Again, I have not canceled over COMPLETED orders, per above.b. Before account disablement, it is reasonable for the company to provide a warning. In this case however, not even a warning was warranted as I have fully complied with your Terms of Service. Again this is in line with your Terms of Service:‘Violations: Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team.’*Even if it were otherwise, Fiverr’s Terms of Service needs to align with the law. Your company cannot unreasonably lock people out of their accounts without warning and keep all work, payments and everything on the account.I hope these matters can be resolved amicably. I hope the work can be completed and account restored. Thank you.Best,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. It appears that [redacted] account has been disabled due to violations to our Terms of Service. As mentioned to [redacted] in her ticket request #[redacted], [redacted] was found promoting her services in a section that is reserved for Buyer...

requests. This is a clear attempt at manipulating our system, and violates our Terms of Service. Taking into consideration multiple factors, we can not allow sellers on our marketplace who offer poor experiences for buyers. [redacted] is welcome to follow up with our Support team on July [redacted] 2016 to learn how to obtain their funds on their account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed the update made by [redacted]. We are not stating that it will take an additional 14 days for the funds to clear, but just informing [redacted] of the process, once the order is marked completed. Once the 45 days has been completed (which is on March [redacted] 2016), [redacted] is welcome to update her active ticket request #[redacted]. Unfortunately, we cannot promise [redacted] priority Support, as tickets are being answered in the order in which they are received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

PLEASE STOP MAKING FALSE STATEMENTS AND PROMOTING/IMPLEMENTING LESS THAN LEGAL BUSINESS PRACTICES JUST BECAUSE YOUR REVENUE STREAM IS GENERATED FROM ‘COMPLETED TRANSACTIONS.’ YOU NEED PROFESSIONAL DISPUTE RESOLUTION. Consumers deserve companies who do business with integrity and in accordance with the law. Fiverr’s Terms of Service needs to align with the law. Again, your company cannot unreasonably lock people out of their account and keep paid work, payments, credit and everything on the account. This is a common complaint of many other customers on Revdex.com.
PLEASE REFUND THE CREDIT ON THE ACCOUNT AND FOR THE PREVIOUSLY PAID WORK.Regarding the 3 main issues: 1.[redacted]
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[redacted]2.[redacted]
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3.[redacted] 
[redacted]
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[redacted]Consumers deserve companies who do business with integrity and in accordance with the law. AGAIN, YOUR COMPANY CANNOT UNREASONABLY LOCK PEOPLE OUT OF THEIR ACCOUNTS WITHOUT WARNING AND KEEP PAID WORK, PAYMENTS, CREDIT AND EVERYTHING ON THE ACCOUNT. WE DO MANY ONLINE TRANSACTIONS, BUT NO COMPANY IS AS UNPROFESSIONAL AS FIVERR! Best,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. As of May [redacted], our team has unsubscribed his email address from our Subscriber email system so that he will not receive such emails. We would like to remind [redacted] that part of registering to Fiverr agrees to our Privacy Policy and Terms...

of Service, in which emails regarding his account and orders created by our system or customer support team will still be sent to him so long as his account is active on Fiverr.

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Description: INTERNET SERVICES, INTERNET MARKETING SERVICES

Address: 401 Broadway Suite 1600, New York, New York, United States, 10013-3020

Web:

www.fiverr.com

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