Fiverr, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed the complaint by [redacted]. It appears that [redacted] placed a few of his orders in his cart and when trying to make his payments, he was charged for the full amount. Our Customer Support team has already followed up with [redacted] in their ticket #[redacted], and he was...

already refunded the payments that were accidentally placed. If [redacted] has any other questions, he's welcome to follow up in his ticket request.

We have revised the [redacted]s response. We have previously followed up prior to this response in her customer support request #[redacted]. We provided the attached screenshot indicating that a refund was issued for $68.25 to the credit card (ending in [redacted]) used to purchase the corresponding orders (#[redacted]) on Fiverr. [redacted] did not respond to our customer support email, and we have already sent proof of the refund request for these orders from our payment processors. Fiverr's involvement with the refund request has been met. If [redacted] is unable to tracker her claimed credit history, does not possess the credit card in question, or overlooked her statement, we can not further assist in providing the desired settlement.

complaint has been resolves, but after a ridiculous amount of time over something so simple. [redacted]

We have reviewed the complaint opened by [redacted]. Unfortunately, [redacted] was informed in their ticket request #[redacted] on February [redacted] 2015, as to why their account was disable which was due to using Fiverr for any unlawful purposes or in furtherance of illegal activities, which is a...

violation to our Terms of Service. He was able to withdrew his funds on March [redacted] 2015. Due to the violation [redacted]'s account will not be restored.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is not about the service or guarantee of the level of service it is about a seller deliberately and maliciously telling me to look at my website as he removed files and I had to have them replaced I still owe $150 to do so. This seller obtained my login credentials and did damage to my site under a Fiverr gig I sent his conversation asking me to look at my site at the damage he caused. I did not order a gig for him to remove files or destroy my site and I am sure Fiverr will not stand this type of action made from any seller.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have reviewed the complaint opened by [redacted]. Unfortunately, at this time, [redacted] withdrawal feature was disable on their Fiverr account due to a recent violation to our Terms of Service. As mentioned in our Terms of Service, Using the Deliver Work button may not be abused by sellers...

to circumvent Order guidelines described in this Terms of Service, [redacted] has false deliver his orders to his buyers and failed to follow up with them. As [redacted] was advised in their ticket request #[redacted] they will need to get back to us in 20 days for their account to be further review for their withdrawal feature to be restored. If [redacted], has any further questions, he's welcome to continue communicating with our Customer Support team in their  #[redacted] request.

We have reviewed the complaint open by [redacted]. After further review, it appears that the buyer was not happy with the materials that was delivered by [redacted] and requested that her further assistance which the buyer would be happy to pay. Unfortunately, it appears that [redacted] advised the...

buyer to try someone else seeing as they are not able to do the modifications. Since then the buyer requested to be partially refund seeing as the work was not fully completed. Our Support team advised [redacted] in her ticket request #[redacted] on Thursday, April [redacted], to cancel the current order and to request another Custom offer for half the amount seeing as the buyer was not happy. Unfortunately, it appears that [redacted] did not try this option and ignored helping the buyer. The order was then cancelled on April [redacted] 2016, seeing as no progress was made on the order and the buyer was getting upset due to the seller pushing to deliver half of the correct materials. Once the order was cancelled, we noticed that the seller then send the Custom offer, but only after the order was cancelled. As mentioned in our Terms of Service, Eligibility to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the Fiverr delivery system. We will be able to compensate the seller for the half of the amount, seeing that the order was not fully delivered, if the seller is okay with this, we recommend asking them to follow up in their ticket request #[redacted].

We have reviewed [redacted] update to her complaint. As mentioned, unfortunately, [redacted]'s account will not be restored due to the violation to our Terms of Service which she did receive the warning due to the increase of cancellations on her account. As for her orders, Order [redacted], was cancelled and [redacted] was already refunded. Order [redacted], we will not be able to cancel this order since it was back in April 2015. As mentioned in our Terms of Service which [redacted] agreed to when creating an account, Order cancellations (when eligible) can be performed by Customer Support only up to a period of 13 days from order completion date. We will not cancel orders after that time. If [redacted] has any additional questions, she's welcome to follow up in her ticket request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response on Fiverr's ticket indicates a waiting period of between 24 and 48 hours, which is not reasonable by today's standards. There is nothing on the ticket that would indicate when the complaint would be resolved, there is no communication from FIVERR as to when the complain would be resolved, and no possibility of any feedback from me to the company. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We have reviewed the complaint sent in by [redacted] [redacted]. We have replied to his request regarding the seller he has complained about. Fiverr takes any matter of abuse seriously and is investigated in to thoroughly. Mr. Whitley has brought up a report of abusive behavior and it has been...

reviewed by our Trust & Safety team. Our Privacy Policy ([redacted]) states that we do not disclose to the reporting party actiosn taken against other users. This is a common practice to insure that we protect the privacy of other users (including [redacted]). We will continue to review his complaint and take the necessary and appropriate action.

We have reviewed the message from [redacted]. The order was placed using a [redacted] account, and was refunded to that [redacted] account. The transaction ID associated with the refund is #[redacted]. [redacted] must contact [redacted] to determine if the payment vendor reversed the funds back to his credit card. The seller may no longer contact [redacted] on Fiverr. If they have any other questions, [redacted] is welcome to contact our Customer Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint has been resolved through a credit back to the credit card that was used; however, I would like to add to the public record the following response to theirs:1) I never indicated that the vendor provided poor service. It was excellent service to the contrary.  What I did specify is the first provider was not able to complete the job after two attempts, and the second provider did and for less money. My complaint is not with the actual service providers, it is with Fiverr and their deceitful practices in not refunding money (all or part) for work that was not performed in consideration of what the customer originally contracted for; and2) Although unused funds are placed back into the Customer's balance, it is NOT refunded, nor is there any instruction how to get the credit back on your credit card (which I used not [redacted]). Any money not used, MUST either be used exclusively for Fiverr work, or I am guessing lost forever in their bank account since the money has already been charged to the Customers bank account or [redacted] as a prepayment for completion of work expected.  For some reason if they do refund via [redacted] (not relevant here although it's in their note to me) you may be assessed a fee; and [redacted] definitely assesses a fee for payments earmarked as "revenue".
Here is a record of their payment requests to me after I filed a request for refund with them:1) Response to online request:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]2) Nov ** 00:12[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

We have reviewed the complaint opened by [redacted]. It appears that [redacted] has already reached out to our Customer Support team regarding their refund request which was updated approximately, 30 mins after they sent in the ticket request. As mentioned to [redacted] in his ticket...

request #[redacted] by our Customer Support team, their funds has already been refunded back to his [redacted] account. If [redacted], has any additional comments, he's welcome to follow up with our Customer Support team in his ticket request.

We have reviewed the complaint opened by [redacted]. After further reviewed, it appears that our Customer Support team has followed up with [redacted] in their ticket #[redacted], as to why his account has been disable. Unfortunately, it appears that [redacted] has violated our Terms of Service,...

which is why his account has been disabled. As clearly mentioned in our Terms of Service: "Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Fiverr’s Terms of Service is cause for permanent suspension of all accounts."We were able to locate multiple accounts link to [redacted] account due to this, his account will not be restored. As our Support team mentioned, [redacted] is welcome to contact our Support team again in 45 days to inquire about any orders or revenues you may have left in his account.

We have reviewed the complaint opened by [redacted]. We have advised [redacted], in their tickets #[redacted] and #[redacted] as to why we are unable to refunds the processing fee at the time of the cancellation. As mentioned in our Terms of Service at which [redacted] has agreed to when...

signing up for an account, Funds returned to your balance from cancelled orders will not include processing fees paid. Our Support team has made the funds ($10) available for [redacted] to withdraw from their account in #[redacted] and also advised how to go about getting the funds with the links. Unfortunately, [redacted] has not followed up since then. If [redacted] has any other questions, we do recommend having him continue communicating with Support to further assist.

We have reviewed the complaint sent in by [redacted]. As mentioned to him by our Customer Support team member [redacted] in his ticket #[redacted], the offer to refund was extended to him, as is the case with all users requesting to be directly refunded. This is clearly mentioned in our Terms of Service,...

"Payment refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team." 
[redacted] has successfully reached out to us regarding a payment refund, and we made him aware of our Terms of Service in which we'll gladly refund his payment back to his payment provider. If this was not clear to him, we apologize for that. Regarding the status of the refund, [redacted] has opened a [redacted] dispute on his payment to Fiverr. Unfortunately the dispute disables the option to issue the refund he is requesting. We have reached out to [redacted] again regarding this with further instructions on the next steps to receive the refund in which he'll need to simply close the [redacted] dispute so that Fiverr is enabled to issue a refund. We will promptly refund him as soon as the dispute is taken care of by [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Having said that, I find it interesting that in the less-than two months that Fiverr has been listed with the Revdex.com, there are well over 30 complaints lodged against them through Revdex.com.  It seems hardly the earmark for a "better business".
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
1. The policy deadline lapse was contributed to by Fiverr's vendors completing the job, and in this case also non-performance of contracted work, and then again offering to try again doing the work again (evidence of this is in the communications between the vendor and me); and2. There was NO notice, message, warning, email, nor post that any unused money returned by the vendor resulting from a job cancellation for their inability to complete the work paid for in advance would become Fiverr's possession, or could be applied to exclusively only for more work through Fiverr even though I don't have any other work I need from any vendor at Fiverr.
Finally, I did receive an email to resolve the issue including a statement that the monies would be credited back to my credit card that was used (not [redacted] as the alternative Fiverr suggested in communications to me).  At this point I am waiting for what has been stated in the email to show up on my credit card, which as of today has not. In summary I am watching to see if Fiverr follows through by keeping check on my credit card account (they indicate it may not show up for 8-10 business days if any such credit was returned to card).Thank you for your your advocacy and intervention in this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]