Sign in

Fiverr, Inc.

Sharing is caring! Have something to share about Fiverr, Inc.? Use RevDex to write a review
Reviews Fiverr, Inc.

Fiverr, Inc. Reviews (603)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The custom offer would have attached to the following gig which has the description as follows. "I will proofread any Japanese document for you. I charge one gigfor two pages. The preferred format is Word. Any format that my computer can work with will be fine though." As you can see, the description speaks for itself. It does not say translate. It says proofread. I explained this to the client as well, stating that proofreading is not translation. Your customer support is useless.  They do nothing for me and they have a history of making some very bad decisions including siding with a stalker on another gig of mine. Fiverr customer support is shady and cannot be trusted. It is common sense that I should be compensated for my work. For Fiverr to not do this while coming up with some very weak excuses, shows how dishonest Fiverr is. They will side with the buyer at all costs.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint by [redacted]. After further review, it appears that [redacted], was informed in their ticket request #[redacted], that once an order is cancelled, they will not be able to leave a feedback. Unfortunately, this feature is not available on Fiverr. As mentioned in our...

Terms or Service, Fiverr is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. Our Trust and Safety team are looking into the seller but due to our Privacy Policy, [redacted] will not be updated about the actions taken. If [redacted] has any other questions, he's welcome to follow up in their ticket #[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is completely different response. For your kind information, the reason for deactivating fiverr profile was not to use single withdrawal account but you applied charge of running multiple fiverr account by single person. If I would have violated your policy of non use of common withdrawal account from multiple fiverr profiles then that might be little bit valid. Right now, Fiverr is simply trying to use the truth that I disclosed. Everytime fiverr was saying that I am running duplicate account. SO FIRST ANSWER ME ABOUT THAT POINT. I HAVE CLEARLY PROVIDED VALID DOCUMENTS PROVING THAT WE ARE COMPLETELY TWO DIFFERENT PERSONS WHO WERE RUNNING DIFFERENT FIVERR PROFILES. SO BASED ON THAT, YOU MUST REMOVE CHARGE OF CREATING DUPLICATE PROFILE BY SINGLE PERSON. IT'S COMPLETELY WRONG.I would also like to inform Revdex.com that Fiverr harassed us based on simple assumption that I was running duplicate account. They never tried to find the truth. It simply state that Fiverr team use to penalize users based on ASSUMPTIONS instead of fair facts. Revdex.com must take possible steps against such a childish behavior of such a large freelancing portals. At this stage, they can't take decisions of penalizing people based on assumptions.Today, I received a message on my [redacted]. One of my fiverr client was searching me since a long time. Fiverr deactivated communication with clients. That client was looking for me to work on past project for further additional stuff. He was searching me and my company on internet and at the end found me. He was also expressing anger against fiverr while discussing with me. In addition to that, All other freelancing portals allow communication with clients for ongoing projects (to avoid damage to client's projects) and block for any new work while in case of fiverr, they completely block all communication. NOW PLEASE SOMEONE LET ME KNOW WHO'S RESPONSIBLE FOR DAMAGE TO ALL THOSE PROJECTS OF MANY CLIENTS??? WHAT WAS THEIR FAULT? WHY ARE THEY PENALIZING DUE TO BLOCKAGE TO MY PROFILE?]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed [redacted]'s response. It is clear to him in our initial correspondence, included in our follow up to his original Revdex.com complaint, and in our Terms of Service that a refund was extended to him. We can not assist [redacted] if he is unwilling to take the necessary steps to receive his refund as outlined in our previous response. We do not have access to any bank or credit card information as his payments were handled by [redacted]. As we explained to [redacted], once a dispute is opened via [redacted] the funds leave Fiverr to [redacted] until the dispute is resolved. If the dispute is closed we can refund him. Otherwise he will get it eventually through [redacted]. The quickest route though is to close the dispute so we can refund him immediately. Fiverr did not refuse a refund but rather asked him to close his dispute so we can regain the funds and refund him. His desired settlement requires him to close the dispute opened so that the funds are transferred back to Fiverr - there is no option to refund monies if it's not available to us to perform the refund. We look forward to a positive response by [redacted] to help resolve his complaint.

We have reviewed the complaint open by [redacted]. Unfortunately, as mention to [redacted] in her Support request #1419752, to prevent fraud and abuse, users are limited to one active account. Any additional accounts determined to be created to circumvent guidelines, promote competitive...

advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in the disabling of all related accounts. Any violations to Fiverr’s Terms of Service is also cause for permanent suspension of all accounts. Our Customer Support team has reviewed, [redacted]'s account and we can see that she mentioned to another user that they currently have another account, with no mention that this was her sister's account. If [redacted] would like a specific order to be cancelled, she is welcome to follow up in her ticket request #1419752 and our Support team will be happy to assist.  Due to the violation of having multiple accounts by this users own admission to another user on the site, we will not restore the accounts. Fiverr's Terms of Service states the following: - Fiverr reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.- Violation of Fiverr's Terms of Service may get your account disabled permanently.

We have reviewed the Fiverr account and Customer Support request [redacted] is referring to. Our Customer Support team has assisted [redacted] with several unique technical issues that are unrelated to him receiving revenue earned from his orders as he has claimed in this complaint. The issue he...

originally contacted us is related a dashboard display issue that our developers are working on to resolve for [redacted]. The claim that Fiverr has not released his funds is rejected on the basis that all of the funds scheduled to clear to be made available to withdraw were in fact already withdrawn 10 minutes prior to this complaint being filed. As a reminder, buyers do not directly pay sellers - Fiverr is paid to create an order. Once the order is delivered and then marked as complete, there is a mandatory 14 day clearance period on which the seller must wait in order to withdraw the revenue from their order. All of the remaining funds in [redacted] account is pending clearance based on the mentioned policy.

We have reviewed the response sent by [redacted]. As part of our Intellectual Property claims process, clearly stated on this page: https://www.fiverr.com/intellectual-property , Fiverr removes Gigs that are reported by the Intellectual Property owners after satisfying the requirements suggested on this page. Individual Gigs are reported through this process and individual Gigs are removed. The content on Fiverr is User Generated and we invite Intellectual Property owners to report any Gig that might be in violation, please see our Terms of Service for User Generated Content (https://www.fiverr.com/terms_of_service). To answer directly what [redacted] has rejected in our previous response, which is not related to his original desired outcome, now infringes on our Privacy Policy (https://www.fiverr.com/privacy-policy) where we do not release information surrounding other users and the status of their Gigs as we do not release information surrounding [redacted]'s account and Gigs activity. We hope this response is clear to [redacted] and if needed, he can contact our Customer Support team for further details regarding our policies surrounding Intellectual Property.

We have reviewed the complaint sent by [redacted]. Upon review by our Marketplace Integrity team, [redacted] had multiple accounts opened offering similar or duplicate services, this is a violation of our Terms of Service under "Abuse and Spam" (https://www.fiverr.com/terms_of_service)....

[redacted]'s complaint specifically identifies revenue from his clone account, [redacted]. He currently has one active account [redacted] in which he can continue to offer his service on Fiverr. [redacted] has received comments from our Customer Support team on specifically why his clone account was disabled and why he was not enabled to withdraw his revenue. To clarify, we received reports from his buyers who ordered from his clone account that they did not receive any services delivered to them during the period his account was disabled. To prevent the funds from being released to [redacted] for incomplete services, our Risk Management team has disabled his ability to withdraw those revenues until we can confirm that the issue between him and his buyers were resolved. As of today, we will allow [redacted] to withdraw his available cleared revenue. [redacted] has claimed that because we have restricted his clone account (where its existence is a violation of our Terms of Service), that his loss in revenue totaled over $10,000. When joining Fiverr, users agree and understand our Terms of Service which includes a Limitations on Liability for claims of loss revenue. We have reached out to [redacted] regarding his ability to withdraw his revenue and the status of his account.

We have reviewed the complaint sent in by [redacted]. Upon review of his activity on Fiverr, we have suspended [redacted]'s account for violations of our Terms of Service because of overt harassment of other Fiverr community members. Fiverr does not tolerate any form of harassment as listed...

under our User Conduct section in our Terms of Service, [redacted] . The specific behavior that led to his suspension followed his engagement after cancelling orders made from specific sellers which included verbal harassment and repeatedly purchasing from those sellers to force them in to an order (with the chance to damage their cancellation rate and ratings). Due to this activity, we will not restore his account to participate in our marketplace. Any funds from cancelled orders that remained on his account that hasn't already been refunded back to him was made available to withdraw (due to PayPal's 60 day refund policy). Our Customer Support team has contacted him with further instructions.

We have reviewed and handled the complaint sent in by [redacted]. There was an initial issue regarding the payment of [redacted]'s orders that we have fully refunded. Any additional payment was returned after being reviewed by our Technical Help team. [redacted] has confirmed that...

the funds were returned and now we are working on a display bug on his account.

We reviewed the complaint opened by [redacted]. We apologize for the miscommunication that may of occurred from our Customer Support team regarding the status of his transaction to Fiverr. As informed, Fiverr does allow users to request a deposit refund from our Customer Support team (specified in our...

Terms of Service). All deposit refunds are subject to the guidelines and policies of our payment vendors where in some cases, may be unavailable to perform due to the time frame suggested in the same guidelines. Fiverr does offer alternatives to direct deposit refunds if that issue does arise and we were able to refund [redacted]'s payment successfully and have since followed up with his request. Our Quality Assurance manager will further review this case further and follow up with [redacted] if there's any further correspondence needed to insure his satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It does not fully address what has been requested. the total amount paid for thelis service was $115.00. What is being reflected within the Fiverr account is $40.00. I understand that the response will probably entail that I should have brought this to the attention of Fiverr sooner to which I will say this process was brought to their attention 3 months ago, only to be addressed in in the manner of which we are addressing now, after several emails and the introduction of the requirement of the Revdex.com as a third party. I have done what was outlined by the seller on Fiverr. Paying for progresss as it was completed. This is a standard practive withn the software creation realm. I did attempt via email to Fiverr a more feasible option to present to the seller several months ago: to either have the software completed, 50% of the balance if the code was sent to me (I could have at that time taken it to another individual to hire them to complete) or the full amount. This request was never responded to and is listed within the email communications stored on Fiverr servers. This project has been completed by another platform and I wish to put the Fiverr experience behind me. Thank you.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the complaint sent in by [redacted]. We will review the Customer Support handling of the issue internally with our Quality Assurance manager to help improve upon cases specific to what [redacted] has experienced. In addition to the internal review, our Customer Support team...

will reach out to him regarding the status of his account as a result of the [redacted] dispute opened from his payment to Fiverr. Fiverr is no longer in possession of the funds and will encourage [redacted] to close the dispute so that the funds are returned back to his Fiverr shopping balance. We are also going to double up his shopping balance funds based on his experience so that he can use those funds on future projects and purchases made on Fiverr. If [redacted] has any more specific requests surrounding his account and funds, he can communicate those concerns to our Customer Support team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Issues like this could be avoided if proper customer service was applied. I have been a fan of fiverr for a while and never had any problems like this, but your customer service alone will keep me from ever using your company.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 I state this again. I do not own another account on fiverr. My sister has an account and I have one. I offered to pay a gig for her since I had credit on my account. We are two different people with separate accounts. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I received a charge back from Fiverr and put in request # [redacted]. I have yet to receive a response. Fiverr also does not have a public phone number so that you could speak with someone to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As explained to [redacted] in our previous response and through our Customer Support channels, the issue he is reporting has been addressed and our developers are working on providing a satisfactory resolution to his reported technical issue. We have promptly followed up through our Customer Support channels regarding the newly described issue and reiterated the communication of technical issues by sending a separate ticket request. As explained to [redacted], his Gigs did not disappear and he simply needs to click on the correct filter on his dashboard to find his Gigs. In no event did [redacted] lose any of his ratings associated to his completed orders nor did any of the funds from his the same completed orders disappear or were removed. This can be confirmed by reviewing the same dashboards which clearly show the funds that have successfully cleared based on our 14 day clearance period from when an order is marked as complete. We hope to have [redacted] technical issues fully resolved soon and his patience will be appreciated while our developers handle this matter.

Check fields!

Write a review of Fiverr, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Fiverr, Inc. Rating

Overall satisfaction rating

Description: INTERNET SERVICES, INTERNET MARKETING SERVICES

Address: 401 Broadway Suite 1600, New York, New York, United States, 10013-3020

Web:

This website was reported to be associated with Fiverr, Inc..



Add contact information for Fiverr, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated