Flick Enterprises Inc

Hi,Thank you for contacting SquareFor security purposes, Square Cash transactions are subject to review and occasionally a transaction is returned to the sender.Your money will be returned automatically to the sender’s bank account within 1-business days.Possible reasons for a returned payment
include, but are not limited to, violations of our terms of service or other high-risk activityIf you believe you are operating within Square’s Cash Terms of Service, you may resubmit your transaction.If you’re still experiencing issues, let me know and I can investigate this further

After reviewing your account we would need the email and phone you used when you opened your account, we dont have an account under *** *** ***/ *** that matches your complaint

Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your
account status remains unchangedSquare appreciates your patience and apologizes for any inconvenience this may have causedSincerely, Square Account Services

Complaint: ***
NoI haven't been contacted by the company since the previous message in which I rejected their positionThey have yet to even acknowledge there was a problemA $*** transaction apparently isn't important to Square Inc.Sincerely,*** ***

Hello, Square is happy to report that after reviewing your Square
account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThe funds you were requesting were credited on 08/27/to your linked bank accountThank you for your patience and cooperation throughout this processPlease note that you won’t have to go through this process after every transactionIf you have any further questions please reach out to Square directly***

Hi ***,Allow me to clarify: Your friend has two Cash accounts with two different bank accounts linkedFor ex: Cash Account #has bank A attached and Cash Account #has bank B attachedYou sent two payments, one was sent to Account #and the other to Account #You can confirm this with your
transaction history.
To view your transaction history in the Cash app:
Tap the clock icon in the top-right corner of the screen
Tap on a name to view your activity with this person
To see specific payment details, tap a payment.I do not see any error message of the funds not being paid out, they were both successful Hope this helps.
Best, MollySquare Support

Hello ***,To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during
this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article.To verify your account, please do the following:Log in to the Square Dashboard.Click "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questionsIf you still have questions, please call +1-855-700-and have your customer code ready: 5964-0660-We're available Monday through Friday from a.mto p.mPacific Time

Hello,
Square emailed you on February to inform you that the dispute has been resolved in your favor.Since Square was able to successfully collect the disputed funds from your recipient, Square informed your card-issuing bank that the disputed payment should be credited back to youPlease note it can take up to days for the funds to reappear in your account.Please refer to your bank for more information on when to expect the credit

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** Rollerson

Hello,
Only one payment of $from your daughter to you was made through Cashapp in the time-frame you're referencing
Square has not initiated any subsequent debit for this one paymentIf there are two debits despite only one payment being accepted through Cashapp, then to find out more about
why this extra debit is appearing on her statement, your daughter will need to contact her bank
Regarding the $payment, Square's records show this payment was successfully made to your daughter's Cashapp balance on February For privacy reasons, your daughter would have to contact Square directly for Square to provide further information on the flow of funds in her Cashapp account

Complaint: ***I am rejecting this response because:Totally messed up now it says the customer code is n ot a good numberThis is the biggest farce I have ever been involved inTHE SOLUTION IS EASY I HAVE BEEN CONVUSED WITH SOMEONE ELSEJUST TAKE A FREAKING MINUTE CHECK WHAT I AM SAYING AND FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ARE YOU KIDDING ME!!!!!!!!!!!!!!!!!!!!!!!!!!! ARE JUST CALL ME *** ***

Square is unable to release the funds early due to the deactivation of the accountSquare does not have any additional information to provide at this time

Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further reviewUpon reviewing the information submitted, Square determined that your account was high riskDue to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivationAt this time there are no other updates for this account

Square can confirm that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank accountProcessing times vary based on your bank, but typically take 2-business daysFor more information regarding tracing the payment, please reach out to
Square directly at
https://squareup.com/help/us/en

My Name
is *** ***I filed a dispute in *** about my square account I had used on *** *, *** for a benefit for a ** year old boy who needed a bone marrow transplantI had sent all the information to them and they said they would not release funds for daysYou answered me and said they could hold them for daysThe time is now up and they still have not released these funds to my accountPlease help, this family is desperate for these funds! My email is *** and my cell number is ***

Initial Business Response /* (1000, 5, 2015/09/09) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think that it is EXTERMLY unfair that Square won't release my funds to meFirst, they are virtually impossible to get a hold ofYou can only send an email and hope that someone gets back to youI honestly don't know what I did to violate their terms and conditionsIt really doesn't matter, I respect their decision to terminate my account I just don't understand holding those funds for daysI also don't understand why treat everyone the sameThere are consultants who do the exact same job that I do that use Square without a problemThey did not have to provide all of the information that Square requested to meI also don't understand why they allowed me to accept payments through their website before they finished approving everythingThey shouldn't let businesses accept use their services before their account/business is verified by SquareMaybe they need to change their sign up procedure
Final Business Response /* (4000, 9, 2015/09/26) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I am not happy with the response I do not believe that it will change

***
While I'm unable to disclose policies related to how we review seller's using Square, I can assure you that their information has been passed along to our Account Services Team for review. If the seller in question has not reached out to you in regards to your request that we've
forwarded along to them, it is within your right to contact your card-issuer for assistance, or to disregard this option entirely. Thank you, Jay Square Support

As requested, Square refunded two transactions on 11/2/for $eachSquare sent an email on 2/26/in regards to an outstanding dispute on your account for $The dispute process can take up to days to fully resolve

Hello,Square is sorry to hear that this payment was sent to an unintended recipient
Square looked at your Cash account and can confirm this payment has already been successfully delivered to this personSquare is unable to cancel or refund Cash transactions after the funds have been transferred to the recipient’s bankHowever, you can request the same amount of money back from the recipient using the Cash app or via email.If you're unable to resolve this issue with the recipient, the next step is to file a dispute with your bankSquare cannot force the recipient to refund on your behalf

Initial Business Response /* (4000, 5, 2015/11/05) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or
no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 9, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no proposed resolutionThe customer is restating the same email they have sent meUnder no circumstances were there any fradulant or high risk orders takenIn fact, I provided authorized invoices using their services from the business who purchased our large orderWe supplied a PO of our items and the cost associated with each order
Furthermore they turned off my website which I spent over $on creating marketing pieces offAlong with spending $on their credit card machine
THIS IS NOT A RESOLUTIONI demand a refund in full for all the money they are holding, plus a settlement of $which covers the amount of marketingI've already hired counsel and will be filing an injunction to release all funds and have given the company business days to replyThey have yet to email or communicate at all
Revdex.com - DO YOUR JOB AND READ THE COMPLAINTS>
Final Business Response /* (4000, 11, 2015/11/20) */
Please note that upon signing up with Square, you agree to Square's Seller Agreement which details Square's right to request additional information at any time for further reviewUpon reviewing the information submitted, Square determined that your account was high riskDue to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivationAt this time there are no other updates for this account
Final Consumer Response /* (4200, 15, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this is not a resolution simply a restatement of their previous emails
Release my funds immediately, that is my resolution