Flick Enterprises Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as to not escalate the matter furtherI would still ask that the department that handles these matters was unreachable and the biggest single issue here was lack of explanation and a severely delayed response timeAs a matter of fact, I was read the alleged email from Square Inc by a customer service rep on *** *** *** and still have not received the email Square maintains it sent.
Sincerely, *** ***

Complaint:***I am rejecting this response because: Our business did not violate the agreement. Sincerely,*** ***

SquareHello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment
Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because:
The response Square.com provided is inadequate. I received the same email from them. I hosted an art show and used Square.com to process two payments for my artwork. The total for both art pieces was $***.Square.com closed my account. When they close accounts, they do not allow you to have access to customer service. You cannot speak to anyone on the phone, and they do not provide a formal process to demonstrate that the payments processed on the account are legitimate. Considering that they were quick to close my account and are not allowing me to speak with a customer service rep over the phone, I don’t trust having them refund the two individuals who bought my artwork. I'm afraid that I still won't receive my money after days. Please provide me with additional information so that I can report this business.
Sincerely,Danette Baker

Hello,We explained to you on 04/13/by email that we noticed some transactions on your account that aren’t allowed by our Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your account As we responded to you on 08/24/Square reviewed your account and found that a payment violates the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your account. Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square. Please understand that if you process these types of payments again, we’ll have to deactivate your Square account.Under the Square Terms of Service, you cannot process your own payment card using your Square account or use your account to transfer moneyYou must provide a legitimate good or service in exchange for every payment processed with SquareYou can learn more about acceptable payments in Sections and of our Payment Terms ***If you need more details about the specific transactions involved, please write us back responding any of the emails sent to youDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot is unable to provide additional details.If you want to use Square to send money to friends and family, we encourage you to learn more about Square Cash, which is designed for non-business payment transactionsSigning up is easy, and you can start using the product right away

Please refer to the following email sent on *** 2: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies,
you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Please refer to the latest email correspondence sent by Square on 5/9/***Hello ***To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information,
although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article (https://squareup.com/subscriptions/r?ee=e863816ad56562bc0b4ee6e80b01b05a3d4a572...⇄ verify your account, please do the following:Log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=2c0de915e19ce05926ade5f57861966fb7f284a...⇄ "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions (https://squareup.com/subscriptions/r?ee=ce5424370f6d66a7227083b4b0bbc4ad5566be3...⇄ you still have questions, please call +1-855-700-and have your customer code ready: 2631-7013-We're available Monday through Friday from a.mto p.mPacific Time.We apologize for the inconvenience this may causeWe hope to make this process as easy as possible so you can get back to business.Thanks in advance for your cooperation.Square Account Services

Complaint: ***I am rejecting this response because:My account was never seems high risk until I decided to file a complaint with the Revdex.comI have not received a deactivation notice and don’t understand how all of a sudden my account is deemed high risk? I sell cakes,cupcakes and sweet treatsI had customers place orders for a wedding cake and Babyshower setup in which the cards were both present and the customer swiped their cards and signed for the transactions and now that I am asking why you are still holding my funds my account is deemed high riskI am so confused because I have never had a charge back since being with square and I am just asking why you won’t release my fundsThese customer orders are due within days and you are still holding their funds which makes my business look badIt’s too much to refund the payment because then it will be ost the customer event date when the get the funds back to repay me again after the worm is doneI don’t care about you deactivating my account but I would appreciate you at least releasing my balance so a I can proceed with my orders and I won’t use you ever again! Sincerely,Mayomi ***

The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationThe cancellation of the disputes will be held due to the deactivation of your account

According to the Square seller agreement, Square may request additional information from you at any timeFor example, Square may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver’s license, a business license, or other informationSquare may also ask for permission to inspect your business locationIf you refuse any of these requests, your Square Account may be suspended or terminatedSquare is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Complaint:***I am rejecting this response because: Service was finished when invoice was sentI do not know the customer in person, and the card wasn't reported stolen when usedIt's easy for people to get services and/or buy something and do a complaint /report a charge back / stolen card afterwardsI need to the business to look deeper into this, and send me the customers bank details to contact them directly too"Who's going to pay for the project / my service if the business and/or the bank take the payment back? Sincerely,*** ***

Complaint: ***I am rejecting this response because on two occasions they failed to respond to my requestProviding me with a link to make me sign up with an account before I have all the information I need to make a decision whether to use their company or not was a pathetic responseThen when I ask again to please have someone call me their response is "Thank you for your reply, Have a nice day." Now I can understand why Square company has close to 1,complaints against them.Sincerely,*** ***

To ensure that your payment dispute is considered for Chargeback Protection, the response to the initial request for supporting information must be within the required 7-day timeframe for each dispute

Complaint: ***I am rejecting this response because: The business has repeated their original response word for word and has ignored my responseOnce again, seriously disappointing.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/23) */
Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once they receive notification of the billing disputeSquare does not have the rights to assist buyers with
complaints or payment disputes
Security is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/

Hello,
Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

This is the same cookie cutter response as last time The email I recieved stated clearly that my funds were to be released on *** **.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bank While Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each
dispute Square debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to days to resolve, however, each timeline varies depending on the card-issuing bank Until Square receives official notification of the resolution, Square is unable to resolve the case

If Square is unable to withhold the disputed funds from your account, a negative balance will reflect on your Square accountYou are still able to take payments with Square, but any payments taken will go towards this negative balanceKeep in mind that if the dispute is resolved in your favor, Square will release any payments that were applied to the negative balance caused by the disputeThey will appear as a positive balance on your Square account.It is advised that you do not re-link your bank account until you have sufficient funds in your account for Square to successfully withhold the disputed amount or once your Square balance is back to positive standingOtherwise, you may accumulate unnecessary overdraft fees from your bank, which Square cannot cover

Hello ***To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this information, although you will still be able to accept payments using Square during this
periodOur goal is to resume deposits to your bank account as quickly as possibleWe're sorry for any inconvenience this may cause.If you're unsure why you received this email, please see this article (https://squareup.com/subscriptions/r?ee=b0ad81718914ff66636b001a4c1e282a75358c1...⇄ verify your account, please do the following:Log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=ef072500995cee8f0b961610a4e089ff661be21...⇄ "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions (https://squareup.com/subscriptions/r?ee=7a1665a229f0a6e7ef0b72fed35e9063bb9af48...⇄ you still have questions, please call +1-855-700-and have your customer code ready: 7184-6832-We're available Monday through Friday from a.mto p.mPacific Time.We apologize for the inconvenience this may causeWe hope to make this process as easy as possible so you can get back to business.Thanks in advance for your cooperation.Square Account Services