Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
The response Square.com provided is inadequate. I received the same email from them. I hosted an art show and used Square.com to process two payments for my artwork. The total for both art pieces was $***.Square.com closed my account. When they close accounts, they do not allow you to have access to customer service. You cannot speak to anyone on the phone, and they do not provide a formal process to demonstrate that the payments processed on the account are legitimate. Considering that they were quick to close my account and are not allowing me to speak with a customer service rep over the phone, I don’t trust having them refund the two individuals who bought my artwork. I'm afraid that I still won't receive my money after days. Please provide me with additional information so that I can report this business.
Sincerely,Danette Baker

Initial Business Response /* (1000, 5, 2015/11/23) */
Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once they receive notification of the billing disputeSquare does not have the rights to assist buyers with
complaints or payment disputes
Security is Square's top priorityIf you would like more information about the security of purchasing through Square please see our privacy and security page here:https://squareup.com/help/article/

Your account is currently under review, and Square needs some information from you to verify the accountUnfortunately, Square cannot deposit funds to your linked bank account until the review is complete, although you will still be able to accept payments using Square during this periodPlease
log in to your Square Dashboard and click the “Verify Account” button at the top of the home screen to complete your review

Complaint: ***I am rejecting this response because: Square continues to practice illegal tactics to hold small business deposit funds It's not our fault that they lost money in the stock market If you go online and see the complaints by a lot of small business owners it's the same scam they using for several years now Square needs to put out of business by California State Attorney Office and class action lawsuit should be filed..............Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as to not escalate the matter furtherI would still ask that the department that handles these matters was unreachable and the biggest single issue here was lack of explanation and a severely delayed response timeAs a matter of fact, I was read the alleged email from Square Inc by a customer service rep on *** *** *** and still have not received the email Square maintains it sent.
Sincerely, *** ***

Complaint:***I am rejecting this response because: Our business did not violate the agreement. Sincerely,*** ***

I have spoken with our engineersYou should no longer ever be receiving any requests from this individual again.All the best,***Square Support

This is the same cookie cutter response as last time The email I recieved stated clearly that my funds were to be released on *** **.Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,We explained to you on 04/13/by email that we noticed some transactions on your account that aren’t allowed by our Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your account As we responded to you on 08/24/Square reviewed your account and found that a payment violates the Square Terms of ServiceAs a result, we won’t be able to deposit funds for these payments into your account. Under our Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square. Please understand that if you process these types of payments again, we’ll have to deactivate your Square account.Under the Square Terms of Service, you cannot process your own payment card using your Square account or use your account to transfer moneyYou must provide a legitimate good or service in exchange for every payment processed with SquareYou can learn more about acceptable payments in Sections and of our Payment Terms ***If you need more details about the specific transactions involved, please write us back responding any of the emails sent to youDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot is unable to provide additional details.If you want to use Square to send money to friends and family, we encourage you to learn more about Square Cash, which is designed for non-business payment transactionsSigning up is easy, and you can start using the product right away

Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on 8/20/16, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team has been assisting you with this matterAn email was sent to you on October 8, stating "we have now initiated a return of these funds to you! You should see the credit to
your account in 1-business days."
If you have any additional questions please send an email to Square's Support teamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received an email from the company or the funds
Final Consumer Response /* (3000, 16, 2015/11/18) */
HelloMy name is *** I spoke to you on the phone recentlyI thought I had sent the requested information but I didn't
To recap:
My bank account informed me if the refund was to be processed I needed to inform Square cash of my card number change in order for them to process the refund they stated they would processThe card number is XXXX XXXX XXXX XXXX
Thank you
***
Final Business Response /* (4000, 18, 2015/12/03) */
Please respond to the latest email correspondence between you and Square with any updated informationSquare strives to respond to all inquiries within hours

According to the Square seller agreement, Square may request additional information from you at any timeFor example, Square may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver’s license, a business license, or other informationSquare may also ask for permission to inspect your business locationIf you refuse any of these requests, your Square Account may be suspended or terminatedSquare is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further investigation, a member from Square's Compliance Team reach out to you through email on August 31, regarding this matterAt this time it appears that the funds have been released into your linked bank account

Complaint: ***I am rejecting this response because: The company has not addressed the complaints I have about the way they do business.There is an arrogance about the process that I find to be supremely annoying.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Again, the people at square cant get the story straight with the clientMy account was debited twice!! Noone was able to answer whyTo make things clearer square has successfully taken out $*** out of my account TWICESquare says the bank makes them do this, I called my bank and they said they give no such authorizationSecond, with the charge back , the dispute was cancelled, but I hear nothing from square! My money is still not back, Second, My account went into error because I needed to verify my account by sending in documentsSquare held ALL my money untill I sent thisFine, why did this happen a second time less then a week later?! Noone can answer me, I get transferred from person to personThird, I got promised a special "team" will contact me via email, that didnt happenWhenever I email square , I NEVER get answered back or I get answered back once, and not againWhen I try to send up a follow up email I got an automated reply that my case was closed bc nothing happened for weeks, its been days!!! I have never experienced such bad customer service in my ENTIRE life! What is the matter with square, I have the failed email attempts documented and its insaneI want an answer to each of my complaints and I want my money back! This is insane !Complaint: ***I am rejecting this response because:Sincerely,*** ***

Thank you for writing in, after further review we can see an error was made with the number that was given to you, the correct number is 855-700-6000 and enter customer code #***

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

(The consumer indicated he/she DID NOT accept the response from the business.)There is no new information providedSquare continues to unfairly refer to its one-sided Seller Agreement, a adhesion contractThus, Square has continued to keep be dissatisfied as a customer

Phone support is available for active Square usersA customer code was sent to your email address on file on 3/23/Please visit *** for more information on speaking with Square