Flick Enterprises Inc

Hello ***, Please refer to the following email sent on Date:Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you
will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Thank you for writing in but based on you email & phone number we are unable to locate an accountPlease contact our support center for further help. (855) 700-

Complaint: ***I am rejecting this response because:I do agree a credit was issued and for that I am thankful but only after a month and half of going back and forthNot only did they issue the credit, but they closed my account and I was NOT the offending accountI submitted proof of this and have documentation of thisMy account was closed, I was NOT told and it had the funds on it, but Holden did tell me the money was refunded and that was allWhen I asked Why he revered me to terms as I am reading their response here, I was NOT the offending account proof in previous communications were blacklistedHowever, per their own terms, number 10 use the Services for any illegal activity or goods or in any way that exposes you, other Square users, our partners, or Square to harm; orSondra ***

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team has been assisting you with this matterAn email was sent to you on October 8, stating "we have now initiated a return of these funds to you! You should see the credit to
your account in 1-business days."
If you have any additional questions please send an email to Square's Support teamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received an email from the company or the funds
Final Consumer Response /* (3000, 16, 2015/11/18) */
HelloMy name is *** I spoke to you on the phone recentlyI thought I had sent the requested information but I didn't
To recap:
My bank account informed me if the refund was to be processed I needed to inform Square cash of my card number change in order for them to process the refund they stated they would processThe card number is XXXX XXXX XXXX XXXX
Thank you
***
Final Business Response /* (4000, 18, 2015/12/03) */
Please respond to the latest email correspondence between you and Square with any updated informationSquare strives to respond to all inquiries within hours

Square has issued a release of the balance in your Square accountPlease expect a deposit within hoursNote that each bank has its own funding proceduresSome will show the deposit almost immediately while others may take longerMost banks have limited operations during weekends and holidays

Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on 8/20/16, these funds will be released on 11/18/**.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountYou’ll receive an email as soon these funds have been sent to your bank.Please feel free to write in closer to that date and we can assist you regarding your funds.Thank you,

Your account is currently under review, and Square needs some information from you to verify the accountUnfortunately, Square cannot deposit funds to your linked bank account until the review is complete, although you will still be able to accept payments using Square during this periodPlease
log in to your Square Dashboard and click the “Verify Account” button at the top of the home screen to complete your review

Your outstanding Square balance has been paid out per our payment schedule as stated on your deactivation noticeIf you are having trouble locating the deposit, feel free to reach out to Square directlyhttps://squareup.com/help/us/en

Complaint: ***I am rejecting this response because: Square continues to practice illegal tactics to hold small business deposit funds It's not our fault that they lost money in the stock market If you go online and see the complaints by a lot of small business owners it's the same scam they using for several years now Square needs to put out of business by California State Attorney Office and class action lawsuit should be filed..............Sincerely,*** ***

I have spoken with our engineersYou should no longer ever be receiving any requests from this individual again.All the best,***Square Support

Initial Business Response /* (1000, 5, 2015/06/07) */
Hello *** And ***
Please note that Square is unable to process refunds on behalf of merchants who process credit cards through the Square system
For a copy of your receipt, you can input an email address during checkout to have
one emailed to you, or you can always locate a Square transaction at the Square Receipt Center: https://squareup.com/receipts
Most major credit card companies offer payment dispute services for unauthorized chargesIf you are unable to resolve the charge discrepancy with the merchant directly, contact your card-issuing bank or credit institution for further assistance
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe Square should improve their program so that a customer cannot be charged a tip on their charge receipt without a signature....in our case a 30% tip was added without my husband's approvalWhen my husband requested a receipt she merely handwrote one out with a different amount other than what was charged on our accountThe handwritten receipt indicates the charge was for $The Square receipt I just downloaded indicates a $charge with a 30% tip of $for a total of $without my husband's signatureWhy should a merchant get away with this?
Final Business Response /* (4000, 9, 2015/06/18) */
Hello *** And ***,
Please know that security is a priority for Square, and Square takes all necessary precautions to protect both buyers and sellers
If you would like more information about the security of purchasing through Square please see Square's privacy and security page here: https://squareup.com/help/article/
If you have filed a dispute, Square will work directly with your bank to help facilitate the return of funds to the proper recipient

Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment
TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Again, the people at square cant get the story straight with the clientMy account was debited twice!! Noone was able to answer whyTo make things clearer square has successfully taken out $*** out of my account TWICESquare says the bank makes them do this, I called my bank and they said they give no such authorizationSecond, with the charge back , the dispute was cancelled, but I hear nothing from square! My money is still not back, Second, My account went into error because I needed to verify my account by sending in documentsSquare held ALL my money untill I sent thisFine, why did this happen a second time less then a week later?! Noone can answer me, I get transferred from person to personThird, I got promised a special "team" will contact me via email, that didnt happenWhenever I email square , I NEVER get answered back or I get answered back once, and not againWhen I try to send up a follow up email I got an automated reply that my case was closed bc nothing happened for weeks, its been days!!! I have never experienced such bad customer service in my ENTIRE life! What is the matter with square, I have the failed email attempts documented and its insaneI want an answer to each of my complaints and I want my money back! This is insane !Complaint: ***I am rejecting this response because:Sincerely,*** ***

I'm showing you called in and your issues was addressed on 5/The following email was also sent to you on 5/
Hi ***It was nice speaking to you todayYour account has been deactivatedSquare accounts will always be free, and you’re welcome to create a new one at any time.Please let me know
if you have any other questions or concerns

Complaint: ***I am rejecting this response because no reason was provided on why the account was deactivatedJust would like the courtesy of knowing the reasonThey should stand behind their decision with concrete reasoning - not vague policyI will be sure to continue sharing my displeasure with other small business owners.Sincerely,*** ***

Complaint: ***I am rejecting this response because I processed exactly ONE transaction! I am an honest, hard-working Chrisitian who owns a very ligitimate small water mitigation businessSquare processed my customer's payment and have held this money for almost days, giving me ZERO access to the hard-earned dollarsMy customer is poor and had just suffered flooding throughout her entire homeShe had no additional funds to pay me while I canceled this transaction and waited for Square to refund her $*** which you processedWith absolutely no way to communicate with Square, how could I possibly give the insured any timeframe of when she would receive a reund from you??
Bottom line, you processed exactly ONE $*** payment for my very ligitimate small businessYou have held that for almost daysIt is time that you paid me and I will agree to never use your services againHow can you do this to small business owners and feel good about your services?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I understand you have rules protecting one side of the transaction but after I provided proof of sale, tracking info, AND used you invoicing system there was no protection for me - your true customerNot to mention the fact that I had to file a complaint with Revdex.com to even get an actual response - which was blaintently copy and pasted from your terms.
My complaint stands as I sold and shipped product and was not paid because of your one sided 'rules'. Sincerely,*** ***

Hello ***,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout
status on your accountIf your account has a pending deposit, your funds will be deposited within one to two business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays

Phone support is available for active Square usersA customer code was sent to your email address on file on 3/23/Please visit *** for more information on speaking with Square

Hello,
The trace information for this payment was provided to you by email from Square's Support team, to forward to your bank's branch manager to locate this paymentSquare has confirmed with its deposit operations team that this transaction was settled and accepted by your bankOnce a payment
has been accepted and settled, banks cannot reject direct credits to accountsIf your bank claims that this payment was refunded back to Square, please have them provide a signed letterhead containing the necessary ACH trace information for this refund