FreedomRoads, LLC

Complaint: ***
I am rejecting this response because:this business has been rude and skeptical without provocation of any kind on my part the so-called "managers" were accusatory and dismissive to a degree that I have never before encountered from any business at any time during the past years no apology was ever offered for their incompetence and the inconvenience that they caused me for months this is a terrible company I have received a very small refund for the incompetent service I received not nearly adequate
Sincerely,
*** ***

Jiles *** / Complaint ID *** Camping Time RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by *** ***. We take all consumer issues very seriously and appreciate your office for bringing this matter to our attentionCWRV
Sales has been in direct communication with Mr*** to address his concerns raised in the complaint. Mr*** has advised he is no longer looking to purchase a motorized vehicle and conveyed his appreciation to management for reaching out to him to discuss his complaint. To that end, we consider this matter closed and request your office acknowledging sameNothing in this correspondence shall be conveyed as an admission of fault or liability with regard to any issues raised in the complaint or statements filed by Mr*** Regards, CWRV Sales

Carmen *** / Complaint No. *** Meyer’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Ms***. We take all complaints very seriously and appreciate your office for bringing this matter to our attention We
reached out to the local management team and have been advised that both parties have been in direct communication. CWRV Sales General Manager, Steve *** confirmed that the requested documentation has been sent to Ms*** by the unit’s manufacturer. Please note, the information Ms*** requested is not part of the invoice packet and thus is the reason why CWRV was not able to provide the information. In regards to the title, we request that Ms*** forward her trade title as it was part of the original transaction. CWRV Sales has requested the trade title several times and has not received a response Nothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com. Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the consumer provide the following information to assist
with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims Regards, CWRV Sales

Revdex.com:
We have contacted the business in question and the work has been completed to our satisfaction It is sad that the only way one can get fast action is having to write to the Revdex.com We have never received such expedient service of all the times we have been there We do have a very bad taste of this company and unfortunately will not be making any type of appointment in the future or ever
I have reviewed the response made by the business in reference to complaint ID 11588104, and find that this resolution is satisfactory to me
Sincerely,
Philip ***

Meaghan *** / Complaint No*** Meyer’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Meaghan ***. We take all consumer issues very seriously and appreciate your office for bringing this matter to
our attention. We reached out to the local management team and have been advised that the parties have reached an amicable resolution. As a gesture of goodwill, CWRV winterized the unit. The repairs were completed and Ms*** picked up her unit on March 9, 2018. To that end, we consider this matter closed and request your office acknowledge same. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully, CWRV Sales

Complaint:
I am rejecting this response because: This is the second time they have had my motorhome for a month at a time. I do hope they can get it fixed-this is what they do for a living. The last time I was there Kevin the manager told me he would write a check for the amount of the protection plan. I ask him what about the years of interest I am paying on that money. I told him I did not want him to write me a check. Why can't I get what I have paid for and have my four chairs fixed or replaced? They keep failing to mention my four chairs and the protective coat that Mike in the finance office said should have been on there before we rolled off the lot with it. Why aren't they as good as their word?
Sincerely,
Gloria Ruth ***

Complaint:
I am rejecting this response because: I find it difficult to accept the response when it took since June and too many non- returned calls/messages to what should have been done in the first placeAs it is we have been without our RV all summer and not able to use itI do not find this as an acceptable way to do business.
Sincerely,
Carol ***

Camping World RV Sales, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Mr***. We take all consumer complaints very seriously and appreciate your office bringing this matter to your attention.
We conducted an inquiry with the locations management team and understand CWRV Sales’ Service Manager *** *** and Mr*** have been in direct communication. It is our understanding that the parties have reached an amicable resolution. To that end we consider this matter closed and request your office acknowledge same. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Mr***

RE: *** and *** *** / Case *** (***)*** RV Centers, LLC d/b/a
Camping *** RV Sales (“CWRV Sales”) is in receipt of the consumer complaint
(the “Complaint”) filed by Mr***. We take all consumer issues
very seriously and appreciate your office
bringing this matter to our
attention. CWRV Sales performed the services requested by Mr.and Mrs*** The ***s disputed some of the repairs and took their vehicle to a third
party repair facility for service Thee parties have reached an amicable
resolution wherein CWRV Sales has agreed to issue the ***s a partial refund as a
good will gesture in exchange for a release. To that end, we consider
this matter resolved and request the Revdex.com acknowledge same and close the file.Nothing in this correspondence
shall be construed as an admission of fault or liability with regard to the
issues raised in the ComplaintRegards, CWRV Sales

Meyer’s RV Centers, LLC dba Camping World RV Sales (CWRV Sales) is in receipt of the above-referenced consumer complaint filed by *** ***. We take all consumer issues very seriously and appreciate your office bringing this matter to our attentionCWRV Sales respectfully denies Mr
*** request for a refund as it is not in a position to do so. We understand CWRV Sales’ General Manager, Steve *** has been in direct contact with Mr*** to address his concerns and he has agreed to bring in his camper sometime next week. It is recommended that Mr*** schedule an appointment so that the service department is ready to accept the camper. To that end, we are encouraged that the issues of concern will be diagnosed and resolved in a timely manner. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint or statement(s) filed by Mr***Regards, CWRV Sales

*** / Complaint *** CWRV Sales' service director has advised the *** picked up their RV on May 27, and conveyed their satisfaction with the repairs If there are any issues or concerns we request that they contact *** *** directly at *** Regards, CWRV Sales

RE: John *** / Complaint #: 11481948CWRV Sales is in receipt of the above-referenced consumer complaint filed by Mr*** We take all consumer issues very seriously and appreciate your office bringing this matter to our attention We have addressed the issues raised with the
General Manager of the location and have been advised the parties have been in direct communication regarding the service issues We further understand CWRV Sales' service department has communicated a plan to resolve the issues to Mr*** and they will be actively working towards the successful resolution in the near future Service has also confirmed the parts on order are in and have been confirmed with Mr*** Mr*** will advise when he will be able to return his vehicle to the service department to complete the repairs Our corporate office will be monitoring the status of the repairs and are encouraged this matter will be resolved as planned.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Mr***.Regards,CWRV Sales

*** *** / Complaint No*** CWRV Sales is in receipt of the rebuttal response submitted by *** ***. We reached out to the local management team and we understand that the parts needed for the original repairs are now at the location. It is important to note that any new requests will extend the completion date of the repairs. We are hopeful the parties will reach an amicable resolution in the near futureNothing in this correspondence shall be construed as an admission of fault or liability with respect to the issues raised in the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11679226, and find that this resolution is satisfactory to me
Sincerely,
Pamela ***

Jill *** / Complaint No*** CWRV Sales is in receipt of the rebuttal response filed by Jill ***We reached out to the local management team and have been advised that the dealer is performing the final check on the fridge. Ms*** will be notified as soon as the repairs are complete. Nothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Ms***

Initial Business Response /* (1000, 6, 2015/09/03) */
RE: *** / Case XXXXXXXX
The corporate office is in receipt of the consumer complaint filed by Mr.***We have reached out to the serving dealer and understand they are awaiting the receipt of part(s)
CWRV Sales has
been in direct communication with Mr.*** keeping him updated on the status of the parts
We *** continue to follow up with the dealership on the status of the parts and the repair
CWRV Sales
Initial Consumer Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received one phone call letting me know some parts were in but also asking what other parts they neededI only received one email from ***(parts person) only after I emailed asking for a status on the parts
Final Business Response /* (4000, 10, 2015/09/10) */
RE: *** / Case XXXXXXXX
Our office has received an updated status regarding this complaintWe have been advised the dealer has reached out to Mr.*** via email and telephone to give him a status report on the part(s) on order
CWRV Sales

RE: Kelly *** / Camping World RV Sales, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the above-referenced consumer complaint filed by Kelly ***. We take all consumer issues very seriously and appreciate
your office bringing this matter to our attentionCWRV Sales denies Kelly ***’s request for a refund. Ms*** purchased the RV used with no express or implied warranties from CWRV Sales. CWRV Sales’ General Manager asserts Mr*** was aware of the nature of the sale and executed documentation that supports her acknowledgment that the buyer would pay all costs for any repairs. To that end, CWRV Sales does not believe it is responsible for any damage on the camper. Nothing in this correspondence shall be construed as an admission of fault or liability with regard to any issues raised in the complaint or statements filed by Kelly ***. Regards, CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they do the repairs as promised by the managers and repair staff
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This is in regard to complaint *** against Camping WorldThe email asking for a response was sent on the 11thWe are in Haines City Florida and lost power on the 10th due to hurricane IrmaWe were without power for a week and it took longer for internet service to be restored and I was not able to respondWe were not satisfied with the work done on the trailerKevin told us we could pick up the camper on Thursday August 17th and he was not thereIt was told to us by the repair guys that Kevin said do whatever you have to so he could be done with usWe did not sign off on the paperwork when we picked it upKevin left one message and there was no answer at his extension when I returned the callMore damage was caused by the repairsblinds were bent and ruinedThe clip on the bunk window was broke offCorner by the counter closest to the door was wreckedThe damage inside the front cupboard was not fixed and still leaking, I repaired that leak myselfWindow below the AC was sealed permanently shutThe man said he told Kevin the seal needed to be replaced and was told to just seal it upValance on the upper bunk window was ripped from the wall and left with a broken curtain rodSawdust and dirt were on the beds and in the bathroomThe outlets weren't working,that we did use before we dropped it off, because of a blown fuseThere were also cans of beefaroni and a tube of sealant missingDo not remember reading anything stating they are not responsible for lost or stolen itemsI could have done a better job on the repairs myself with no extra damageWe were never called with any updates or options for the work that was neededWhat should have been a happy exciting time with our new camper became a miserable headache that could have been avoided with a few retuned callsThank you for your timeJames ***