FreedomRoads, LLC

RE: Kathleen ***-*** / Complaint ID 11591546 Meyer's RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the consumer complaint filed by Ms***-*** We take all consumer issues very seriously and appreciate your office bringing this matter to our
attention We made an inquiry with the local management team and understand the service has been completed and Ms***-*** conveyed her satisfaction To that end, we consider this matter resolved and request you acknowledge same Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statement filed by Ms***-***.Regards, CWRV Sales

Re: Bruce *** /
Complaint ID: (94574865)The corporate office is in receipt of the above-captioned
consumer complaint (the “Complaint”) recently filed by Bruce *** regarding
his concerns with service and repair performed at Foley RV Center, LLC d/b/a
Camping World RV
Sales (“CWRV Sales”) located in Burlington, WA. We take all consumer issues very seriously
and appreciate your office bringing this matter to our attention.CWRV Sales looked into this matter with the assistance of
General Manager, Tim ***. We
understand Mr*** experienced issues with his RV while traveling and
believes the cause was directly related to the services performed by our repair
facility. Although CWRV Sales was not
afforded an opportunity to inspect the vehicle and could neither confirm nor
deny fault or liability with respect to the issues raised, the company has agreed
to offer Mr*** a partial refund for $in exchange for a general
release as gesture of good will. If this
is acceptable to him we request that he acknowledge his acceptance to the Revdex.com
and contact Tim *** directly at *** This offer shall remain open until pm PST
on Friday, November 6, at pm PST and supersedes any previous offers
conveyed to Mr*** through CWRV Sales or its agents.Nothing in this correspondence shall be construed as
admission of fault or liability with any issues raised in the Complaint or any
statements made by Mr***.Regards,CWRV Sales

RE: Kimberly *** / Complaint ID:Our office is in receipt of the consumer complaint filed by Kimberly *** on or about June 20th, 2016. We take all consumer issues very seriously and appreciate your office bringing this matter to our attentionUnfortunately, the consumer did not
provide sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint. To look into this matter, we would need the names of the registered owner(s), the year/make/model and stock number along with the location the RV was purchased from. We will be happy to look into the issues once we receive the requested information

Christopher *** / Complaint No*** *** *** ** ***, *** dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Christopher ***. We take all consumer issues very seriously and appreciate your office for
bringing this matter to our attention. We reached out to the local management team and have been advised that the unit was diagnosed and the parts were ordered and are expected to arrive at the dealership, Monday February 19, 2018. The repairs will be made when the parts have been received. If Mr*** has any additional questions or concerns, we request that he reaches out to the dealership directly at 866-413-0741. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully, CWRV Sales

Initial Business Response /* (1000, 5, 2015/10/07) */
RE: ***
Our office is in receipt of the above-referenced consumer complaint (the "Complaint") filed by Mr*** We appreciate the Revdex.com for bringing this matter to our attention
CWRV Sales has completed an
investigation into the concerns stated in Mr***s ComplaintIt is our understanding that when Mr***purchased his new travel trailer, CWRV Sales was not made aware of the existing GAP coverage on Mr***s tradeCWRV Sales has since been in direct communication with Mr***and has provided him with the documents needed to process the cancellation dated retroactively as the date of the loan pay offMr***has been advised this transaction is being conducted by a third party administrator, as such, CWRV Sales has no direct control over the matter of time the refund would be processed but has advised Mr***that it *** be 6-weeksMr***may contact the GAP administrator directly at X-XXX-XXX-XXXX to check on the status of his refundMeanwhile, CWRV Sales has confirmed that the paperwork has been received
Nothing in this correspondence should be construed as an admission of liability or fault for any issues raised in the Complaint
Regards,
CWRV Sales

RE: Frank *** / Complaint # Meyer’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint (the “Complaint”) filed by Frank ***. We take all consumer concerns very seriously and appreciate your office bringing this matter to
our attentionCWRV Sales’ management has reviewed the issues raised in the Complaint and regret any misunderstanding regarding this transaction. We understand Mr***’s request for a refund of his deposit will be honored. The reimbursement check is being processed and will be forwarded to Mr***. We request Mr*** allow to days for receipt and upon his tender of the check will consider the matter resolved. We request your office acknowledge same and close the file accordinglyNothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statement filed by Mr***Regards, CWRV Sales

We are in receipt of the rebuttal response from Ms*** and followed up with the location's management team about her concerns We have been advised that the service department is actively working to resolve the repairs with the assistance of the manufacturer We also understand that there are parts that are still on order CWRV Sales does not have any control over the timely receipt of parts on order from the manufacturer or other third parties We regret that Ms*** is dissatisfied with the repair process and are communicating with her and or her husband throughout We are encouraged that the repairs will be completed soon.Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint or statements filed by Mrand Mrs***. CWRV Sales

RE: Carol *** / Complaint ID 11616876 We are in receipt of Ms***'s rebuttal statement and sincerely regret any frustration this experience may have caused Again, we have confirmed with her daughter that the information has been sent to her carrier and we are awaiting a response We are unable to move forward until we receive confirmation from the carrier Furthermore, we have no control over the policies set forth with third parties as it pertains to claims and the claims process We can assure Ms*** that we are monitoring this matter and will follow up with the dealership's management team moving forward.Regards, CWRV Sales

Complaint: ***
I am rejecting this response because: I have a copy of the paint warranty!! Needless to say camping world has messed up on my loan for the second time now and it was declinedSo I want my money I put down and old camper back.
Sincerely,
*** ***

RE: *** *** / Complaint ID:*** Our corporate office is in receipt of the consumer complaint filed by *** *** on or about January 10, 2016. We take all consumer issues very seriously and appreciate your office bringing this matter to our attentionUnfortunately, the
consumer did not provide sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint. To look into this matter, we would need the unit's stock number along with the Camping World RV Sales location he is referring toWe will be happy to look into the issues once we receive the requested information. Regards, CWRV Sales

RE: Walter *** / Complaint ID *** Emerald RV Center, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the consumer complaint filed by Walter *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention
We forwarded the complaint to the location's management team for review and a response CWRV Sales located in Holiday, FL sold Mrand Mrs*** the subject unit It is our understanding after the ***'s raised concerns about water damage, they were referred to CWRV Sales' affiliate in Lake Park, Georgia for assistance with the issuesThe Lake Park service facility began the process to have repairs made under the manufacturer's warranty It was at this time the ***'s inquired about a possible trade of their unit Unfortunately, they were dissatisfied with the trade value of their unit and declined the trade, despite CWRV Sales GM offering a monetary contribution towards another unit It was also recommended that the ***'s contact Keystone, the unit's manufacturer to discuss assistance or a possible buy back We understand Keystone only agreed to warrant the repairs that were caused by the water damage CWRV Sales confirmed the repairs were completed and the ***'s have taken possession of their unit but have since conveyed their dissatisfaction with the repairs CWRV Sales asserts the repairs were completed to the manufacturer's standards and the Lake Park service facility has followed the warranty process We regret the ***'s continue to be dissatisfied with this matter However, CWRV Sales believes it has made a good faith effort to address their concerns and is willing to work with the manufacturer on any repairs that remain a concernNothing in this correspondence shall be construed as an admission of fault or liability related to the issues raised in the complaint Regards, CWRV Sales

RE: Donald *** / Complaint ID: *** CWRV Sales is in receipt of Mr*** statement and have forwarded it to the management team for review. We appreciate MrMerrill updating our office on the status of this matter and hope he is satisfied with his new RV. Respectfully, CWRV Sales

Complaint:
I am rejecting this response because: it is inaccurate A copy of the bill was never presented to me despite multiple requests for it and promises If it was sent to me today, I will expect it in the mail in the next couple days
Sincerely,
Judith ***

Judy & Van *** / Complaint # Southwest RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Mrand Mrs***. We take all consumer issues very seriously and appreciate your office bringing this matter to our
attention We conducted an inquiry with the local management team and understand the certificate of origin was delivered to Mr*** on August 30th, In an effort to ensure customer satisfaction, CWRV Sales General Manager, Charles ***, reached out to the ***’s through follow up calls. Unfortunately he has yet to receive a response. If the ***s have any other questions or concerns, we recommend they contact Mr*** directly at 903-882-To that end, we consider this matter closed and request the Revdex.com acknowledge CWRV Sales’ efforts and close this file. Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint or statements filed by the Mrand Mrs***

Nothing in the above response again rectifies, addresses or compensates us for neither the lack of use of product for months nor the reliability that product will last for the term of financing based on the significant number of repairs needed in first months. The misdirecting of fault saying that it is a manufacture responsibility for a vehicle that Camping World bought wholesale, marked up and sold at a profit is something that I or the public should find as dishonest at best. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

RE: *** *** / Complaint ID: ***
Our office is in receipt of the consumer complaint filed by Mr*** *** on
or about 7/8/2016. We take all consumer issues very seriously and
appreciate your office bringing this matter to our attention
Unfortunately, the consumer
did not provide sufficient information that would
allow our office to conduct a thorough investigation into the issues raised in
the complaint. To look into this matter, we would need the names of the
registered owner(s), the year/make/model and stock number along with the
location the RV was purchased from.
We will be happy to look into the issues once we receive the requested
information.
Regards,
CWRV Sales

Robert *** / Complaint No*** Meyer’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by MrRobert ***. We take all
consumer complaints seriously and appreciate your office for bringing this matter to our attention. We reached out to the local management team and have been advised that the parties have been in direct communication. CWRV Sales’ General Manager, David *** contacted Mr*** twice and offered to pay for half of the cost of the repair. It is our understanding that Mr*** declined the offer. As a gesture of good will, CWRV Sales will extend its initial offer until the close of business on Monday, April 3, 2017. If Mr*** wishes to accept the offer, we request that he contact the locations management team directly Nothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Mr***

Initial Business Response /* (1000, 5, 2015/09/04) */
RE: *** / Case # XXXXXXXX
The corporate office is in receipt of the above-referenced consumer complaint filed by Ms***We have raised an inquiry into the issues raised with the CWRV Sales management team and understand Ms
*** presented her unit for a body estimate and repair on July 11, The body shop prepared an estimate on July Shortly thereafter the advisor submitted the estimate to State Farm Insurance but never received a responseThe estimate was resubmitted on August 21st, again on August and on September 2ndOn September 2nd our service manager spoke directly with a State Farm representative who advised Ms*** received payment for the claimWith that confirmation the parts have been ordered and are expected to arrive within to days
It is important to note, CWRV Sales has no control over the timely receipt of parts on order with the manufacturer or third partiesWe appreciate Ms***'s patience while we await the parts
CWRV Sales

Stout’s RV Centers, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by MsCarol ***. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. CWRV Sales’ service manager, Butch
*** confirmed the revised and complete information has been sent to the requested claims representative. Additionally, the location has confirmation that the information was successfully transmitted. To that end, we recommend Ms*** contact the location and speak with the locations management if there are any additional concerns. Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in this complaint

as previously stated we have tried to contact the person that the responses gave usThey are most definitely liable even if they do not admit itI will not travel down to their establishment to be further duped and let them wipe their conscience and the Revdex.com stays cleanI proposed a full refund or a swap for a rv that I can drive with a credit if applicableThey flat out lied to a senior and a vet and should be ashamed of themselves ..if they have contacted so many times as the stated why not go with the registered letter as I suggested?? Why because they are not telling the truth!!! They are a bad business and your Revdex.com should reflect such so that another vet / elderly person does not lose their hard earned money!!!
Complaint:
I am rejecting this response because:
Sincerely,
Karl ***