FreedomRoads, LLC

Phillip *** / Complaint No*** CWRV Sales is in receipt of Mr***’s rebuttal responseWe reached out to the local management team and have been advised that both parties have been in direct communication. If Mr*** has any additional questions or concerns, we request that he reaches out to the dealerships management directly.Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint. Respectfully, CWRV Sales

RE: *** *** / Complaint ID *** *** ** ***, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the consumer complaint filed by Tim *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our
attention.We have forwarded an inquiry to CWRV Sales' management regarding the issues raised and understand Mr***'s request for a refund was received and processed in mid August CWRV Sales will follow up with Mr*** to ensure he has received the check We sincerely apologize for any inconvenience this may have caused Nothing in this correspondence shall be construed as an admission of fault or liability with regard to the issues raised in the complaint Regards, CWRV Sales

RE: Larry *** /
Complaint ID: (94574997)CWI, Incis in receipt of the above referenced consumer
complaint (the “Complaint”) recently filed by Larry *** in connection with his
request for a refund. We sincerely
regret Mr*** is dissatisfied with his experience with our
company and
apologize for any inconvenience this issue may have caused. In response to the Complaint we have followed
up with CWI’s management team and confirmed the refund was processed on or about
October 22, We recommend Mr*** follow up with his financial
institution within 7-business days to ensure the refund was received.We appreciate the Revdex.com for bringing this matter to our
attentionRegards, Camping World

FreedomRoads RV, Incd/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by *** A***. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention. We conducted an inquiry with the local
management team and have been advised that Mr***’s unit will be repaired at the manufacturer’s facility at no cost to him. When the unit is complete, CWRV Sales’ will transport his unit back to the dealer at no cost to him and will notify him to come in and inspect it upon its return. It is important to understand CWRV Sales has no control of the time it takes for any third party repair center to complete its repairs. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements made by Mr***

RE: Judith *** / Complaint ID:11513057 Our office is in receipt of the consumer complaint filed by Judith *** on or about June 21st, 2016. We take all consumer issues very seriously and appreciate your office bringing this matter to our attentionUnfortunately, the
consumer did not provide sufficient information that would allow our office to conduct a thorough investigation into the issues raised in the complaint. To look into this matter, we would need the names of the registered owner(s), the year/make/model and stock number along with the location the RV was purchased from. We will be happy to look into the issues once we receive the requested information

Emerald Coast RV Center, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Mr***. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention We reached out to the local management team
and have been advised that CWRV Sales’ Service Manager, John *** recently spoke with Mr***. It is our understanding the parties have reached an amicable resolution. If Mr*** has any additional questions or concerns, we request he contact Mr*** directly. Nothing in this correspondence shall be construed as an admission of fault or liability in regards to the issues or statements made by Mr***

Carmen *** / Complaint No*** CWRV Sales is in receipt of rebuttal response filed by Ms***. We have been advised that CWRV Sales General Manager Steve *** has made several attempts to contact Ms*** but is yet to receive a response. Additionally, Mr*** confirmed that CWRV Sales of Kingston, NY currently is in possession of the parts needed to finalize serviceTo that end we consider this matter closed and request that Ms*** contact the Kingston, NY dealer for the remaining service matterNothing in this correspondence shall be construed as an admission of fault or liability in connection with any issues raised in the complaint or statements filed by Ms***

RE: *** *** / Complaint ID *** The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com. Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the
consumer provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims. Regards, CWRV Sales

Complaint ID *** PLEASE NOTE> THE ABOVE REFERENCED RESPONSE HAS BEEN RECEIVED BY THE CORPORATE OFFICE NOT THE SELLING DEALER MORE INFORMATION IS NEEDED PLEASE SEE BELOW. The corporate office is in receipt of the consumer complaint recently filed with the
Revdex.com. Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the consumer provide the following information to assist with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims Regards, CWRV Sales

A response to this complaint was filed with the Revdex.com of Chicago and Northern Illinois on October 29, 2015. The response is attached below for your review Please update your records accordingly. We consider this matter closed CASE
ID: ***On
October 29, 2015,
you provided the following information: RE:
*** *** / Case *** *** ** ***, LLC d/b/a Camping World RV Sales ("CWRV Sales")
is in receipt of the consumer complaint (the "Complaint") recently
filed by Mr***We take all consumer issues very seriously and
appreciate your office bringing this to our attentionCWRV Sales has issued Mr*** a full refund to his credit card account
We recommend he allow - business days for this transaction to be
reflected on his accountTo that end, we consider this matter resolved and
respectfully request your office acknowledge sameNothing in this letter shall be construed as an admission of fault or
liability with regard to the issues raised in the ComplaintRegards, CWRV Sales Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11624975, and find that this resolution is satisfactory to me
Sincerely,
Fran ***

RE:
*** *** / Complaint ID *** (***Camping
World RV Sales, LLC d/b/a Camping World RV Sales ("CWRV Sales") is in
receipt of the consumer complaint filed by *** ***We regret *** *** is
dissatisfied with her experienceWe have reviewed the issues raised with the
dealership
and hereby file the following response:CWRV
Sales denies *** ***'s request for reimbursement*** *** was fully aware
she was responsible for paying her own taxes and signed documentation
acknowledging sameFurthermore, she was advised the issues could have been
taken care of by mail but chose to drive to the dealership to discuss her
concerns in personTo that end, CWRV Sales does not believe it is responsible
for any issues raised in the complaint and request the Revdex.com acknowledge same.Nothing
in this correspondence shall be construed as an admission of fault or liability
regarding any issues raised in the complaint or statements filed by *** ***.CWRV
Sales

Initial Business Response /* (1000, 5, 2015/06/22) */
RE: *** *** / Case XXXXXXXX
Our office is in receipt of the above-referenced complaint recently filed by Ms***We sincerely regret any inconvenience this situation has caused Ms***In an effort to address her concerns, we
made an inquiry to the retail management team and understand the matter has been reviewed and a refund will be forwarded to Ms*** within hoursWe request Ms*** allow 7-business days for receipt of the refundUpon her receipt we *** consider this matter resolved
We appreciate the Revdex.com for bringing this matter to our attentionNothing in this correspondence shall be construed as an admission of fault or liability in connection with any claims raised in the Complaint filed by Ms***
Regards,
Camping World
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I finally received the check the day after I got this response, I feel that Camping World is being deceptive since their online Return Policy states that a refund will be credited to the original credit card company where the purchase was made and could take to business days, not a company check that will take to weeks!
Final Business Response /* (4000, 9, 2015/07/08) */
RE: *** ***/#XXXXXXXX
Our office is in receipt of the rebuttal recently filed by Ms***Camping World apologizes for the inconvenience this delay has causedWe are in the process of transitioning into a new order delivery system to benefit our customersUnfortunately, during the transition process, we experienced unforeseen technical difficulties with ordersDue to these technical difficulties, our response times were much higher than normalWe assure you that our team is working tirelessly to correct all issues
Nothing in this correspondence should be construed as an admission of liability or fault for any issues raised in the Complaint
Regards,
Camping World

RE: *** *** ***
/ Complaint ID: *** ***Camping World RV Sales, LLC d/b/a Camping World RV Sales (“CWRV
Sales”) is in receipt of the above-captioned consumer complaint (the “Complaint”)
recently filed by Mr***. We take all
consumer issues very seriously and appreciate your office bringing this matter
to our attention.Greg ***, CWRV Sales’ NE Regional Market Manager recently
contacted Mr*** to discuss the issues raised in the Complaint. We understand both parties are making
progress and are actively working towards an amicable resolution. Mr*** will continue to communicate with
Mr*** to ensure he is fully aware of the status until this matter is fully
resolved. Nothing in this correspondence shall be construed as an
admission of fault or liability with regard to the issues raised in the
Complaint or statements filed by Mr***.Regards,CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They have contacted me in person and discussed the issue and resolved it to my satisfaction
Sincerely,
*** ***

Complaint:
I am rejecting this response because:
I returned my RV on 6/17/for the repairs and returned hours later to check on the status of the repairsI was told the repairs were completed but upon inspection found that neither the slide deal or the jack were repaired properlyAfter two more attempts at fixing the seal it finally seems to be okI was told they would have to order a different part to fix the jackI had to leave my RV and now will have to make a second mile round trip to pick it up later after the correct part comes inI would like my expenses for both trips reimbursed.
Sincerely,
John ***

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response. We request that the consumer provide the following information to assist
with any proposed investigation: City, State of Dealership Stock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims Regards, CWRV Sales

Jewell *** / Complaint ID 11570145 Camping Time RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above referenced complaint filed by Ms*** We take all consumer concerns very seriously and appreciate your office bringing this matter to our
attention.We forwarded the complaint to the General Manager for review and understand the issues raised have been explained to Ms*** on more than one occasion CWRV Sales denies Ms***'s request for reimbursement as the funds due to her from the ESP and GAP cancellations were used as part of her down payment for her new RV Ms*** is aware of the down payment she offered the dealer at the the time of her transaction as well as how the refunds were to be applied This was clearly explained at the time of the transaction Unfortunately, we are unable to provide specific details of the transaction with third parties However, she is more than welcome to return to the location again to review the details of her transaction and confirm how the funds were applied Beyond her coming into the dealership, there is no more information we can provide and will close our file on this matter.Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Jewell ***.Regards,CWRV Sales

RE: *** *** / Complaint ID *** *** RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint filed by *** *** We take all consumer concerns very seriously and appreciate your office bringing this matter to our
attention We forwarded the complaint to CWRV Sales' management team and understand they were not aware of any issues until receipt of this complaint They have also expressed a willingness to work towards a resolution However, they have not been successful in their efforts to reach Mr*** We are aware that a message was left for him on Friday, October 7, and again on Monday, October 17th We request Mr*** contact CWRV Sales' service manager or general manager at 888-*** or *** as soon as possible Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by *** ***. Regards, CWRV Sales

Initial Business Response /* (1000, 10, 2015/06/10) */
The corporate office is in receipt of the consumer complaint recently filed with the Revdex.comUnfortunately, due to the lack of information, we are unable to conduct a thorough investigation and provide a meaningful responseWe request that the
consumer provide the following information to assist with any proposed investigation:
City, State of Dealership or Retail Store Location
Vehicle Stock Number or Transaction Receipt (whichever is applicable)
Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims
Regards,
Camping World and CWRV Sales