FreedomRoads, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I would have preferred the addition of "repair under warranty" regarding the repairs to be made in April, I find that this resolution is satisfactory to me
Sincerely,
Richard ***

Initial Business Response /* (1000, 6, 2015/09/02) */
RE: ***
Our office is in receipt of the above-mentioned consumer complaintWe understand Ms.*** frustration and dissatisfaction with her recent order transactionWe sincerely regret she has had a less than
favorable experience
In early June Camping World was in the process of transitioning to a new order delivery system to better serve consumersUnfortunately, during this process we have experienced unforeseen technical difficulties with orders placed through CampingWorld.com and the Camping World Call CenterDue to these technical difficulties, our response time to calls and email inquiries was much higher than normalWe are glad to hear Ms.*** received her refund and again apologize for any inconvenience this has caused and assure you that our team is working tirelessly to correct the issues
We appreciate her taking the time to advise us of her experience and will ensure the retail management team is aware
Regards,
CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michael [redacted]

RE:  Lee [redacted] / Complaint ID 11114123   [redacted] RV Las Vegas, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the above-referenced consumer complaint recently filed by Mr. [redacted] in connection with service and repairs.     We take all consumer...

complaints very seriously and appreciate the Revdex.com for bringing this matter to our attention.  It is also important to note, will pass his concerns along to the dealership but our office does not negotiate or renegotiate contract terms with the consumer through third parties. CWRV Sales denies Mr. [redacted]’s request to refund the purchase.   We have conducted an investigation into the issues raised with the assistance of CWRV Sales’ management team and understand that Mr. [redacted]’s RV has been useable most of the time while at the dealership.  This was communicated to Mr. [redacted] on more than one occasion and he elected to leave the RV at the dealership.   CWRV Sales disputes Mr. [redacted]’s claims that the RV was out for service for more than 120 days and asserts the actual days were far less.  A review of the service records indicates on the first service visit, Mr. [redacted] had a scheduled service appointment.  The subsequent visits consisted of him dropping off the unit without an appointment.  Below are the dates for the three times Mr. [redacted] presented his RV for service: -          August 14, 2015 – August 22, 2015 -   Mr. [redacted] picked up the unit to use and was bringing the unit back at a later date for warranty parts on order; -          September 28, 2015 – October 5, 2015:  picked up unit on October 5, 2015; and -          October 20, 2015, called on November 5, 2015 and informed there were parts on order with the manufacturer (door and trim) and the RV was available for use.  He was advised that he could take the RV and once the parts were received he could bring the RV back and CWRV Sales would complete the cosmetic work.  Mr. [redacted] advised he would pick up the unit at a later date. However, the unit remains on the lot to this date. To that end, we recommend Mr. [redacted] contact the dealership within 5 business days to make arrangements to assess the repairs and take possession of his RV.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint or statements filed by Mr. [redacted]. Regards,   CWRV Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathleen [redacted]

The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer provide the following information to assist...

with any proposed investigation:   City, State of Dealership Stock Number   Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.   Regards,   CWRV Sales   Tell us why here...

Holiday Kamper Company of Columbia, LLC d/b/a Camping World RV Sales (“CWRV Sales”) is in receipt of the consumer complaint filed by Mr. and Mrs. [redacted].  We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    We conducted an...

inquiry with the local management team and understand the parties have reached an amicable resolution.  We further understand the [redacted]’s have acknowledged their satisfaction with the service and assistance provided by the dealer to resolve this matter.    Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint or statements filed by the [redacted]’s.

RE:   [redacted] / Complaint [redacted] RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint.  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention.  We...

forwarded the complaint to the location's General Manager and understand the parties have been in recent communication with one another.  Mr. [redacted] purchased the RV as-is and signed transaction documentation acknowledging he was aware of the as-is nature of the agreement.  Notwithstanding the aforementioned, CWRV Sales' General Manager offered to trade him into another unit.  Mr. [redacted] has elected to keep the RV and look for parts to get the RV in the condition he desires.  If he is unable to find all of the parts, he has agreed to advise CWRV Sales for assistance in obtaining the parts. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint filed by Mr. [redacted]. Regards,  CWRV Sales

Carolyn [redacted] / Complaint No. [redacted]                 Emerald Coast RV Center, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Carolyn [redacted].  We take all consumer...

issues very seriously and appreciate your office for bringing this matter to our attention.                We reached out to the local management team and have been informed that both parties have been in direct communication and are actively working on a resolution to this matter.  We are encouraged that they parties will reach an amicable resolution in the foreseeable future.  Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint.

Carol [redacted] / Complaint No. [redacted]   The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the...

consumer provide the following information to assist with any proposed investigation: City, State of Dealership Stock Number Please also provide the complaint as the referenced PDF was not included.  Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 However, we are not satisfied by the way CW handled the situation.  Even at the end.
Sincerely,
[redacted]

Revdex.com:To All Parties envolvedThis agreement will take effect at the conclusion of my signature on the document provided by Camping Word for general release and receiving a  check from Camping World made out to Bxxxx Pxxxxx  in the amount of $970.84  (Nine Hundred dollars and 84 cents).
I have reviewed the response made by the business in reference to complaint ID 10886848, and find that this resolution is satisfactory to me.
Sincerely, BP

CWRV Sales is in receipt of the consumer's rebuttal response.  We will contact the location to confirm the consumer's information and conduct an investigation.  We will provide a response within one week. CWRV Sales

Diane [redacted] / Complaint No. [redacted]   Gary’s RV Centers, LLC dba Camping World RV Sales (“CWRV Sales”) is in receipt of the complaint filed by Diane [redacted].  We take all consumer issues very seriously and appreciate your office for bringing this matter to our attention.   We...

reached out to the local management team and have been advised that both parties have been in direct communication.  CWRV Sales’, General Manager, Doug Stape informed our office that Ms. [redacted] is currently in another state and is expected to reach out to the dealer when she returns.  Additionally, the unit’s manufacturer has also been informed of the issues raised.  We are confident this matter will be resolved once Ms. [redacted] returns.   Nothing in this correspondence shall be construed as an admission of fault or liability with respect to any issues raised in the complaint.

Initial Business Response /* (1000, 5, 2015/10/12) */
RE: [redacted]l / Case [redacted]
Our office has received confirmation from the dealer that the items were delivered to Ms.[redacted] To that end, we consider this matter resolved.
Nothing in this correspondence shall be construed as...

an admission of fault or liability in connection with the issues raised in the Complaint filed by Ms.[redacted].
CWRV Sales

RE:  [redacted] / Complaint ID [redacted] Our office is aware that we erroneously filed a response to Ms. [redacted] that was for another customer and apologize for any confusion this may have caused.  We have again reached out to the management team and were advised they have made attempts to reach both customers on their cell phones.  We request either Ms. [redacted] or [redacted] contact [redacted], CWRV Sales' Parts and Service Director at [redacted] ext. [redacted] to address the concerns directly.  Regards, CWRV Sales

Timothy [redacted]/Compaint ID: [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer...

provide the following information to assist with any proposed investigation:   City, State of Dealership Stock Number   Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.

Shawn [redacted] / Complaint No. [redacted] The corporate office is in receipt of the consumer complaint recently filed with the Revdex.com.  Unfortunately, due to the lack of information, we are unable to conduct an investigation and provide a meaningful response.  We request that the consumer...

provide the following information to assist with any proposed investigation: City, State of DealershipStock Number Upon receipt of the requested information we will gladly conduct an investigation into the consumer's claims.

RE:  Pamela [redacted] /Complaint ID 11679226Camping World RV Sales, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the consumer complaint filed by Pamela [redacted].  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention....

 We sincerely regret that Ms. [redacted]'s experience was less than desirable.  It is not the type of experience we want for our customers.  Please know that we are creating a file and will forward this complaint to the location's management team for review.  We appreciate her taking the time to provide us with some insight of her experience so that we can alert our stores and assist them with improving their customers experience.  Regards,  CWRV Sales

RE:  [redacted] / Complaint ID [redacted]   [redacted] RV Centers, LLC dba Camping World RV Sales ("CWRV Sales") is in receipt of the above-referenced consumer complaint.  We take all consumer concerns very seriously and appreciate your office bringing this matter to our attention....

 CWRV Sales has confirmed the parties have been in direct communication regarding the concerns raised and recently reached an amicable resolution.  To that end, we believe this matter to be resolved and request the consumer acknowledge same.  Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the complaint.Regards,  CWRV Sales