From You Flowers

Review: I had pre ordered my flower order on January 24th [redacted] so that it could be out for delivery on January 29th. Per online it states of you pay 4.99 extra it will be delivered BEFORE 12PM well that was not the case my order was never delivered and when I asked for a refund I was told I had to wait 24 hours after non delivery before I was able to reap my money back. HOW IS THAT FAIR. I pre ordered and paid extra to ensure that the flowers would be there and they never made it to the place. And when they tried to call the florist they received a busy signal so they couldn't even tell me when it was going to be delivered. I am very displeased. I paid extra and days in advance to avoid this issue. All I am asking for is my money back.! I will never order from this place again

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I actually have had numerous issues with this company. They falsely advertise that they are able to guarantee a same day delivery service. Which they were unable to follow through with. The next day, they delivered the wrong flower arrangement, that was nothing close to what I ordered. They then, sent another arrangement, that was also not the correct product that I ordered. After dealing with them for four days straight for an order that was supposed to be fulfilled the day I ordered it, I told them that I just wanted a refund. However, instead of giving me a refund because they were unable to deliver the actual product that I ordered, they keep trying to offer me a $10 gift certificate and 30% off my order. I do not want to pay for a product that I did not order in the first place.Desired Settlement: At this point, after days of emailing and calling customer service back and forth, I just wanted to be refunded in full. I do not want a gift certificate from their company because I do not plan on ordering from them ever again. They are unprofessional and unreliable with their service.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

‹ ›
Buyer beware!!I was in a hurry and did not read the other reviews.
I will never make that mistake again with any online purchase. Live and learn. Purchased 2 bouquets. They were delivered on time.
However...they were horrible. The premium bouquet was sparse and looked cheap. The sunflowers were closed and unusable. When I called customer service to see if they could make it right for my party, I was hung up on.
Had to spend another $60+ to buy presentable flowers from the grocery store. Take note.
This company has too many complaints.Don't take the chance of ruining your event.

Review: I ordered a floral arrangement from this site and upon delivery my recipient received a completely different item. The description on the site does state that it may vary due to inventory, but it would have the same design (ornaments, color, flowers, etc.) it does not state, however, that they could send an item with zero ornaments, less than half the amount of flowers, and in general, a very cheap looking arrangement. The site states a 100% satisfaction guarantee where if you are in satisfied they will refund your money or replace the item. I was refused this offer. Even after sending pictures to compare the order to the arrangement that was send, which was shockingly different. It's not about the money it's about doing what is right. This company is a sham and buyers must be warned.Desired Settlement: Replacement floral arrangement. One comparable to the item that I intended to purchase.

Business

Response:

This case has been completely resolved. We are re delivering the correct product to the recipient, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I called From You Flowers' number [redacted] and placed an order on 28 Sep 13 to be delivered to the [redacted] on the same day. The flowers and balloon have never been delivered. Called an complained after I received an email saying that the flowers were delivered; however, the flowers and balloon had NOT been delievered. The company promised that the flowers would be delivered by yesterday, 1 Oct 13 by 5PM EST. As of today, 2 Oct 13 at 1:15 PM EST, the flowers still have not been delivered. I explained that I wanted a refund and the customer service rep did everything she could to not give me a refund. She only gave me $6 back and supposedly upgraded the flowers. Today, I just emailed the company asking where the flowers are and why they haven't been delivered. At this point a refund would be better and I will not do business with this company again.Desired Settlement: I would like a refund from this company.

Business

Response:

This has been resolved entirely. We called the customer and offered a full refund to her account. Additionally, we provided her with a gift certificate to utilize on a future purchase. The customer was very happy with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I placed an order with this company online about 1pm saturday august 8,
There was a death in the family about 9am that same morningI was sending the
flowers for sympathyTheir website was all about same day deliveryI placed the
order because they could get it delivered that same dayI addeded a note to my
order to please call me when delivered, and I was also going to get a email of my
order # and receiptWell with everthing going on that day I did not get home
till 10:that same nightI never reca call saying delivery was completed, and
checked my email when returned home and nothingNot one email from this
placeI checked again sunday still nothingI called [redacted] them 9:am
monday morning aug10th to see if delivery was completedI was put on hold
then told my order was placed but the company they sub out to that does the delivering
did not get the infobecause their printer was messing up!!!! They appoligized, & said
they would make this top priority, & upgrade my order for the inconvience & return my
same day delivery feeAnd I will receive email about my order that has not been sent
yetNow its Monday night very late aug10th With all the funeral planing I got home very late
againFirst thing I did was check my email to see if flowers got delivered, and still nothing
So now I call [redacted] another phone number for this company to see if they can tell me
if this order got delivered today? And I was told the order should of got delivered today but
they have no conformation of it because the delivery company has not confirmed it with them
yetShe said sometimes delivery drivers take their paper work home at end of day & does not
turn it in till next morningShe also told me she would mark my order as top priority and I SHOULD
get email and phone call sometime in the morningI still dont know if my order was delivered, I still
have no emails saying they returned my same day delfeeIts going into the third day now and neither
them or myself know if this order has been deliveredIm at the point now I want nothing else to do with
this companyI want all my money returnedI live five miles away from the delivery point of the flowers
It do not fell like my sympathy is going to be felt the same way it was intended to, when I live live five miles away
from them and they receive the flowers or days laterIf this company is not going to return my money
they need to send a bouquet of flowers along with a appology letter to this family explaining why they did not
deliver my order I placed on saturday aug8th 2015Desired Settlement: letter of appology to the family, why my flowers did not get to them on August 8th and send them a
very nice bouquet
Business
Response:
This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement on behalf of our company to be delivered to the familyThe customer was very pleased with this resolutionsPlease let us know if there is anything else we can do regarding this case.Thank you

Review: I placed a order for flowers for my wife one week in advance for valentine day to be deliver at our home on Feb 14 . Contacted From you flowers via email and phone numerous times that day to see if they were going to make delivery they never call or email back with an answer. I finally got in contact with a rep assure me that it will be deliver first thing next day ( when the day after doesn't matter anymore). First thing next day was 2pm and the flowers received was not the size that I original paid extra for but a much smaller size.Desired Settlement: I would like a full refund Valentines day is the 14 not the 15

Business

Response:

This case has been completely resolved. We have issued the customer a fifty-percent credit, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I placed an order for the Cotton Candy bouquet on the fromyouflowers website and I paid extra to get the largest option- premium. When the flowers were delivered today they were the size of the basic option (maybe even smaller) and were not even the same flowers I ordered. It was a completely different bouquet and much, much smaller than advertised. I emailed From You Flowers customer service to request a refund or to receive the product that I ordered,and I included pictures of the item received along with the picture of the item I ordered from my confirmation email. Their response was to send me a $15.00 coupon for a future purchase. This is unacceptable. I expect to receive the product I ordered, and if you cannot provide that then I expect a refund.

If I do not receive one of these options I will be forced to file a chargeback with my bank as I did not receive what I ordered.

Thank youDesired Settlement: I expect to either receive the product I ordered or a refund. This is false advertisement, I purchased one item and received something completely different in a much smaller size.

Consumer

Response:

From: [redacted] [mailto[redacted]] Sent: Thursday, June 04, 2015 5:26 PM To: [redacted] Subject: Re: Your complaint has been received I need to cancel this complaint as the company has provided a refund. Thank you

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Flowers were ordered Wed. May 28 to be delivered to the recipient Thurs. May 29. On the following Saturday in the a.m. I received a call that the florist was unable to deliver and wanted confirmation to try and deliver that day. I gave confirmation and later receievd a call that the florist did not have the flowers and substituted to ensure delivery that day. They should have known they didn't have the flowers before they knew they didn't deliver them on Thursday. The next Mon. I requested verification of delivery and I didn't get confirmation that they still were not delivered until Tues and was asked for permission to still deliver that day 6/4. I was then notified again that they couldn't deliver. At this point I asked to change the delivery address because the recipient was no longer on bereavement leave. I changed the address to her employer. On 6/5 The flowers were left on her doorstep of her home, the wrong delivery location. The only thing that was offered was an apology and a week later the apology had been exhausted. It took asking multiple times to why the flowers has not been delivered to finally get an answer that it was due to the delivery driver times.

Product_Or_Service: Flowers/Delivery

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I paid $47.98 to have flowers delivered the next day. Website showed Expected delivery times are as follows: Residential: 9 AM - 6 PM Business: 9 AM - 5 PMThe flowers were not delivered until a week later and they substituted the flowers because they did not have the right ones that I ordered.

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as well as sent an email confirming this. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Ordered a floral arrangement for a sick friend to arrive at her hospital no later than 4:00 PM PST, paying the extra $12 at 12 PM PST for the 4 hour delivery window. No word from the friend at 4, so I emailed From You Flowers customer care. I then noticed the horrible reviews they had on [redacted] for poor delivery, and contacted them by phone immediately to make sure that they were going to deliver today or refund the expedited fees as well as the $12 4 hour window fee.

They had to call the florist, who said the driver was not picking up and I would receive a notification via email. As a customer paying for a service, I should NOT have to investigate if said service has not occurred.Desired Settlement: The business needs to work closer with their florist partners to deliver the service they advertise. Also, I believe their organic rankings on search engines should be lowered. Had I seen the [redacted] reviews prior to seeing From You Flowers show up in 2nd position, I would NOT have ordered from them.

Business

Response:

We have tried to reach out to this customer several times via email and phone. We are unable to leave a voicemail for this customer and have not received a response recently through email. We are considering this case closed. If the customer does contact us back we will be more than happy to resolve any further issue. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I engaged with this company to deliver flowers as advertised on their website (order #[redacted]). These flowers were to be a surprise, but the company fumbled so badly that my day turned into hell trying to track my $106.00 order. They say they provide same day delivery to businesses before 5:00pm which they barely met. The florist called before delivery to confirm that she was coming. The surprise was broken. I placed the order at 12:35 on March 25th and received a confirmation of delivery that stated that the flowers were delivered at 12:30... before I placed the order. I called and was placed on hold and had a representative ([redacted]) pop on and off the phone for a half hour. She indicated that there was a mistake and they would give me a credit on my next purchase. I complained and she finally agreed to a 25% refund and the flowers were on their way. After several hours, I emailed again because there were still no flowers. They responded telling me that they were signed for by the recipient at 12:30. I explained the situation and they indicated the order would be there within 45 minutes. The order finally showed up a couple of hours later. The surprise was blown at this point, since I accused the recipient of signing for the flowers, since they indicated they had signed confirmation. Horrible experience, then I receive a 25% refund on part of the order. I have all email correspondence to share, if needed.Desired Settlement: I'm seeking a complete refund and a formal apology from a company officer. I no longer care to beg and plead with their customer service department.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.Thank you

This company charged my finance twice for flowers that were NEVER delivered! Horrible service. Do not use them.

Review: I ordered a gift basket with balloon to be delivered to a patient in a hospital in [redacted]. I paid for same day delivery on 3/11/15. As of today 3/12/15 at 5pm CST the product STILL has not been delivered. I have made SEVERAL attemps to call and email of which they keep giving me the same bogus answer, we are checking on delivery. I know it hasn't been delivered. It is for my niece.Desired Settlement: Full refund of bogus services

Business

Response:

This case has bee completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $65.00. Please let us know if there is anything else we can do regarding this case.Thank you

I ordered flowers this company as a thank you for my mother-in-law last week. They were delivered on Tuesday 9/8. She said the flowers started to wilt and brown around the edges on 9/10, TWO DAYS after delivery. Leaves started falling off the arrangement on Friday 9/11 and they ended up in the garbage by Friday afternoon. I am extremely disappointed in the quality of the product that I was sold and embarrassed that the person who I sent flowers to thank ended up having to contact me to let me know about this. In addition to the quality, I was very disappointed to see what they deem a “premium” arrangement. I will not be ordering from them again. Two thumbs down.

Review: I placed on order for a gift basket to be delivered on Monday 3/2/2015. It was same day delivery. It didnt get delivered on Monday. After several phone calls and email later it finally was delivered on saturday 3/7/15. What was ordered and what was received was absolutely totally different. The quality was horrible. It was supposed to be a gourmet chocolate gift basket and a sweet teddy bear for my brand new neice. What was delivered not only gift basket wise but also teddy bear wise was NOTHING alike to what is advertised on their webiste. I have been totally embaressed. Not only did it not get to the hospital that I paid extra for I also did not get what was ordered. It was cheap and embaressing looking.

I have pictures of what was ordered and received that show a blatant discrpency in product to be delivered and quality.Desired Settlement: I would like a full refund. I was refunded a partial refund after having to call every single day to try to locate where my "same day" delivery was. but for them to deliver something that was totally not even any where close to what I ordered and not of the quality expected has completely humiliated me. I went with this company because it offered same day delivery. I could have ordered and received what I wanted with next day delivery from FTD but chose this company specifically for the same day delivery. Then for them to send this junk instead od what was ordered is not acceptable.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: This is the second and probably last time I order from this company...the first timee, they failed to deliver the product by the advertised date...I gave them a second chance, and that was apparently a mistake. They not only failed to deliver the correct product (wrong color flowers) but interrupted me in the middle of my workday to tell me that. I told them that might be acceptable if they were prepared to compensate me with a discount, but the rude customer service rep just hung up on me! This company is a joke.Desired Settlement: I want a refund, since for the second time in a row you screwed up my order

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers on Thursday night 6/27/13 for delivery Friday, and never received the delivery I have contacted three different times by phone, and once by email, every time I was told they would contact the florist and they would get back to me, never happened...(email was never responded to either.) I asked for a refund and was once again given the run around about having to contact the florist. These were flowers for my wife's birthday and I was out of town working. This is unacceptable.

Product_Or_Service: Flowers and Delivery

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want my money back and should be compensated for the lack of ability to proved a promised service. I also want an apology issued to my wife.

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

This has been resolved entirely. We called the customer and left three messages. Additionally, we sent three emails as well requesting the customer call us back to resolve this situation. We have not heard back from the customer. We are more than happy to resolve this once we speak to the customer. Please feel free to contact us with any other questions or concerns. Thank you.

Review: Product was not delivered on specified date (Valentine's day). Product has still not been delivered, and no effort on the company's side to resolve the matter, or rectify the situation.Desired Settlement: Do what they advertise and deliver the product correctly, and on time. I'm a service-member overseas, and their lack of service and on-time delivery was extremely disappointing to my family members. Contractually, they failed to deliver the product according to their advertisement.

Business

Response:

This case has been completely resolved. We have issued the customer a credit of $22.50, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Order number [redacted]. Total comes out to $114.42.We had purchased an elegant flower spray for my Husband's Memorial Service one week prior to the event. His passing was hard on all of us and we wanted to celebrate his life with beautiful flowers. After sending many emails back and forth, they had assured me that the flowers would arrive before 12pm prior to the event(I had paid for expedited delivery, to insure that the flowers would be here on time). However, 30 minutes before the event I was told that they could not deliver within the allotted time. I asked for a refund, as I needed the flowers for the event, but was told that it would be delivered still, however no one would be home to receive the flowers. I told them that I would not be home to receive it after 12pm, and they insisted on delivering it still. This is causing nothing but stress on a family who has just lost their loving Husband and Father. I have full documentation of all the exchanges via email, as well as the receipt.Desired Settlement: I want a full refund of the order, total of $114.42. My family was caused nothing but grief by this.

Business

Response:

This case has been completely resolved. We have left the customer several messages letting her know she has been refunded in the full amount of her order. When the customer calls back we will also be offering a complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you

Yesterday was one of the most difficult days of our lives. We said goodbye to the matriarch of our family, after 84 years. This woman was selfless, giving, and tireless. We wanted to have a memorial to remember for a lifetime, for someone who always put others before herself. We contacted From You Flowers expecting them to understand the sensitive nature of our requests, and awaited beautiful arrangements to grace our memorial service to this amazing woman. The following events transpired: The flower delivery person could not find the entrance to the church. Instead of stopping one of 3 people walking the property, the man gave up and simply drove the arrangements to the funeral home. No phone call was placed to let us know of the change. We paid extra to have them delivered between 8-12 the day of the service. He simply dropped them at the wrong business and left. After the funeral home contacted us to let us know the man dropped off the flowers and bailed, we found that the main arrangement for the service had never even been delivered. It was non-existant. One of the arrangements that was dropped off was lacking the card stating who it was from. We had to use it as the main arrangement, yet we don't even know who to thank for saving us from not having a main arrangement at all. We requested all white rose arrangements in white vases. When they were finally delivered, BY FUNERAL HOME PERSONNEL (Not the FYF carrier), they were in clear vases, not white. Also, the flowers were wilted, shriveled, obviously NOT fresh. Considering that we paid an outrageous fee to have these arrangements delivered on time, and that wasn't done, and we were never even called when the delivery personnel could not find the church, you can imagine our chagrin to find that no one ever reached out for an apology or to excuse this inexcusable behavior. In short, if you are inconsolable over the loss of a dear loved one, and want someone you can trust to take care of a sensitive matter like beautiful arrangements for your loved one's services, DO NOT contact "From You Flowers". If you need someone to give you loads extra to do, and to keep you distracted from mourning the passing of said loved one, go with this company. They'll keep your head spinning, right up until the service, when you're finally forced to make all of the arrangements yourself in 15 minutes, and you're guaranteed not to begin grieving until the ceremony music begins. Signed, a VERY unhappy ex-customer.