From You Flowers

Review: This company offered next day deliver of flowers. I purchased a $60 bouquet of flowers from them on the 8th, to be delivered on the 9th. Today is the 18th and I just cancelled the order at 10:40pm due to lack of delivery over a week ago. I would have cancelled sooner but no one would answer the customer service line on the phone, they answer the incoming orders of course. I will never buy here again and what they are doing is blatant false advertising. I will stick to the bigger name companies for the rest of my life (I'm 22).Desired Settlement: My damn money back.

Business

Response:

This case has been completely resolved. We have spoken with the customer and this was not a complaint against our company as there is no order placed in our system. Please let us know if there is anything else we can do regarding this case.

Review: I placed an order for the Cotton Candy bouquet on the fromyouflowers website and I paid extra to get the largest option- premium. When the flowers were delivered today they were the size of the basic option (maybe even smaller) and were not even the same flowers I ordered. It was a completely different bouquet and much, much smaller than advertised. I emailed From You Flowers customer service to request a refund or to receive the product that I ordered,and I included pictures of the item received along with the picture of the item I ordered from my confirmation email. Their response was to send me a $15.00 coupon for a future purchase. This is unacceptable. I expect to receive the product I ordered, and if you cannot provide that then I expect a refund.

If I do not receive one of these options I will be forced to file a chargeback with my bank as I did not receive what I ordered.

Thank youDesired Settlement: I expect to either receive the product I ordered or a refund. This is false advertisement, I purchased one item and received something completely different in a much smaller size.

Consumer

Response:

From: [redacted] [mailto[redacted]] Sent: Thursday, June 04, 2015 5:26 PM To: [redacted] Subject: Re: Your complaint has been received I need to cancel this complaint as the company has provided a refund. Thank you

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an order with this company online about 1pm saturday august 8,
There was a death in the family about 9am that same morningI was sending the
flowers for sympathyTheir website was all about same day deliveryI placed the
order because they could get it delivered that same dayI addeded a note to my
order to please call me when delivered, and I was also going to get a email of my
order # and receiptWell with everthing going on that day I did not get home
till 10:that same nightI never reca call saying delivery was completed, and
checked my email when returned home and nothingNot one email from this
placeI checked again sunday still nothingI called [redacted] them 9:am
monday morning aug10th to see if delivery was completedI was put on hold
then told my order was placed but the company they sub out to that does the delivering
did not get the infobecause their printer was messing up!!!! They appoligized, & said
they would make this top priority, & upgrade my order for the inconvience & return my
same day delivery feeAnd I will receive email about my order that has not been sent
yetNow its Monday night very late aug10th With all the funeral planing I got home very late
againFirst thing I did was check my email to see if flowers got delivered, and still nothing
So now I call [redacted] another phone number for this company to see if they can tell me
if this order got delivered today? And I was told the order should of got delivered today but
they have no conformation of it because the delivery company has not confirmed it with them
yetShe said sometimes delivery drivers take their paper work home at end of day & does not
turn it in till next morningShe also told me she would mark my order as top priority and I SHOULD
get email and phone call sometime in the morningI still dont know if my order was delivered, I still
have no emails saying they returned my same day delfeeIts going into the third day now and neither
them or myself know if this order has been deliveredIm at the point now I want nothing else to do with
this companyI want all my money returnedI live five miles away from the delivery point of the flowers
It do not fell like my sympathy is going to be felt the same way it was intended to, when I live live five miles away
from them and they receive the flowers or days laterIf this company is not going to return my money
they need to send a bouquet of flowers along with a appology letter to this family explaining why they did not
deliver my order I placed on saturday aug8th 2015Desired Settlement: letter of appology to the family, why my flowers did not get to them on August 8th and send them a
very nice bouquet
Business
Response:
This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement on behalf of our company to be delivered to the familyThe customer was very pleased with this resolutionsPlease let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers on Monday 12/16 to be delivered to a patient in [redacted]. The deliver was supposed to occur on 12/17. Before I ordered from this place, I called the hospital and asked what was the best way for flowers to be deliver. They said to put 'Attention Patient - John Doe' on the label and the carrier would be sent up to the room. That's what I did.The flowers were supposedly delivered on 12/17 at 10:14AM and signed for by someone named [redacted]. The patient checked out of the hospital at 3:30 and never got the flowers. I called the hospital and they said they have no idea who [redacted] is... no flowers came to the patient desk. I even got connected to the nurses station and none came up. So I call Flowers From You this morning and tell them the problem and after looking into it, they tell me they'd resend the flowers to the home address tomorrow. Great. I was very happy. 2 hours later I get a call back from them telling me they won't deliver the flowers because I selected UPS delivery on their site and that always goes to the mail room. They offered me a $20 gift card since technically the flowers were delivered. The only problem is NOWHERE on their site was there any options to select delivery method. There was one option I had... next day delivery, and it didn't say how it was getting delivered. Obviously I would have never have selected UPS delivery for a flower delivery to a hospital! When I called back Flowers From You to ask them about this they directed me to a tab on the product page that said this product was 'getting shipped from the field'. Great.... and that is supposed to tell me what exactly??? As the customer, I'm supposed to interpret that as meaning this is coming through UPS?? I have never ever gotten flowerd sent through UPS before.So I paid $50+ for flowers that were never delivered to the intended person and they told me I am out of luck because technically they delivered the flowers to someone. I don't want their gift card.Desired Settlement: I would have been more than happy with their initial offer of resending the flowers to the correct person. That makes more than good business sense. If that couldn't be done, then I want a refund. I did not get what I paid for... a delivery to the actual patient.Instead I get offered a $20 gift card for a service I would never use again. No thanks.How is this in anyway good business? I did nothing wrong and [redacted] on the phone agreed. But yet I am the one that has to eat the $50????

Business

Response:

This case has been completely resolved. We are going to re deliver the customers order to the recipient. We have also issued the customer a $20.00 gift card, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers for my uncle's visitation yesterday (Friday 1/17/14 morning at 9:30 am), well within the time frame for them to be delivered yesterday before the visitation at the funeral home. My order number was [redacted].I was notified at 2:36pm... 5 hours later..(a message was left on my cell phone), that said the funeral home said they weren't accepting deliveries, that the flowers had to be sent the next day to the church (a different location where the funeral services were being held).As this was unacceptable since I wanted the flowers at the visitation, I called the funeral home, who hemmed and hawed but then admitted they had aready received many flowers for my uncle's visitation service (to be held from 5-7 pm Friday night in Huntsville Tx), and that any flowers received at the funeral home would be transported the next day to the 1st Presbyterian Church. What was the problem? Who knows, but You Flowers broke their promise to me to deliver the flowers as ordered. So then I called From you flowers 1-800 number and spoke to a person who said his name was [redacted] (no last name) who said it was his first day (after he had consulted with a manager and/or supervisor at least 3 times), who ultimately said he was told it was too far for the florist to go to deliver the flowers .in a timely fashion. What? What? Don't call me at 2:36pm, call me at 9:31am so I can cancel the order and get someone else to do the job correctly.I ultimately cancelled the order and went with another .com provider; the flowers have been delivered, but not til today.It was really important to me that flowers get to my uncle's funeral visitation, and very stressful to have to deal with incompetence when all I wanted was assurance that my order, that was placed in a timely fashion, was going to be delivered promptly to the address I wanted within the time frame y'all promised.I will never order from y'all again, and will never speak kindly or recommend your company to anyone. Ever.Desired Settlement: an apology, in writing, from the CEO and an explanation of what truly happened, and consequences for the local florist for accepting the order but then not getting the order completed and delivered within the prescribed time frame.I do not want a 20% off my next order (this is what I was offered by the second person with whom I spoke, offering me 20% off my order when I cancelled the first order), b/c I will never use this company again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 credit towards a future purchase. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers for my wife to be delivered on the same day( which was guaranteed on their website) for which I even paid extra. They emailed and said sorry they could not deliver it the same day. I told them I was ok with it as long as they guarantee the delivery for next day before 12:30pm they would not even guarantee that. I called them up and was told by customer service if I want it to be delivered it tomorrow by 12:30pm I would have to extra. That was just ridiculous. After I paid extra to be delivered on the same day they had guts to ask me to pay even more for them charge to deliver the same order the next day. Never ever will I use them again. They don't know the meaning of guarantee and warranty do not believe them.Desired Settlement: I asked them to cancel the order which they were more then happy to do without even saying sorry.

Business

Response:

The case has been completely resolved. We have credited back the customer in the full amount of the order and apologized for the inconvenience we have caused him. We have offered him a gift card and at this time he has declined. If the customer decides he would like the gift card we would be more then happy to still honor this. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I placed a order for flowers for my wife one week in advance for valentine day to be deliver at our home on Feb 14 . Contacted From you flowers via email and phone numerous times that day to see if they were going to make delivery they never call or email back with an answer. I finally got in contact with a rep assure me that it will be deliver first thing next day ( when the day after doesn't matter anymore). First thing next day was 2pm and the flowers received was not the size that I original paid extra for but a much smaller size.Desired Settlement: I would like a full refund Valentines day is the 14 not the 15

Business

Response:

This case has been completely resolved. We have issued the customer a fifty-percent credit, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I had pre ordered my flower order on January 24th [redacted] so that it could be out for delivery on January 29th. Per online it states of you pay 4.99 extra it will be delivered BEFORE 12PM well that was not the case my order was never delivered and when I asked for a refund I was told I had to wait 24 hours after non delivery before I was able to reap my money back. HOW IS THAT FAIR. I pre ordered and paid extra to ensure that the flowers would be there and they never made it to the place. And when they tried to call the florist they received a busy signal so they couldn't even tell me when it was going to be delivered. I am very displeased. I paid extra and days in advance to avoid this issue. All I am asking for is my money back.! I will never order from this place again

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Today is the 2nd time From You Flowers has failed to delivery Same Day Flowers consistent with their advertisement. They burned me last year, too, when I ordered birthday flowers for my elderly mother. I placed my order before 9 a.m., just like last year, and received a call in the late afternoon saying the could NOT deliver my order and would like to so tomorrow instead?!? Tomorrow is NOT my mom's birthday!

WHY are they allowed to mispresent themselves and commit to same day delivery and then NOT do it? I could've placed my order with someone reputable IF they would have been truthful when they accepted my order and my payment for my purchase! Instead, they false advertised, lied to me, and didn't bother to tell me so until it was far too late to remedy their failure by choosing a reputable florist who would do exactly as advertised -- Same Day Delivery!Desired Settlement: I want a full refund and I want this complaint to be available for public viewing, so that others don't fall prey to the scheme that I did.

Business

Response:

This case has been completely resolved. We have attempted to contact this customer several times in regards to this case by leaving messages and sending emails. At this time we have credited the customer back in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered a floral arrangement for a sick friend to arrive at her hospital no later than 4:00 PM PST, paying the extra $12 at 12 PM PST for the 4 hour delivery window. No word from the friend at 4, so I emailed From You Flowers customer care. I then noticed the horrible reviews they had on [redacted] for poor delivery, and contacted them by phone immediately to make sure that they were going to deliver today or refund the expedited fees as well as the $12 4 hour window fee.

They had to call the florist, who said the driver was not picking up and I would receive a notification via email. As a customer paying for a service, I should NOT have to investigate if said service has not occurred.Desired Settlement: The business needs to work closer with their florist partners to deliver the service they advertise. Also, I believe their organic rankings on search engines should be lowered. Had I seen the [redacted] reviews prior to seeing From You Flowers show up in 2nd position, I would NOT have ordered from them.

Business

Response:

We have tried to reach out to this customer several times via email and phone. We are unable to leave a voicemail for this customer and have not received a response recently through email. We are considering this case closed. If the customer does contact us back we will be more than happy to resolve any further issue. Please let us know if there is anything else we can do regarding this case.Thank you

I ordered flowers 12/16/14 to be delivered 12/19/14- got confirmation that they were delievered however my friend never received the flowers. Two emails, sent to me. One stating that the flowers would be delivered 12/20, that never happened, and a second email stating that they could not find a florist to deliver on 12/20 and with my permission, they would be delivered 12/22 with an upgrade. Flowers were never delivered. Called at 4:00 pm to cancel the order and have gone to another company. I look like an it. So embarrased. I sure hope that I don't have to fight to get my money back.

Yesterday was one of the most difficult days of our lives. We said goodbye to the matriarch of our family, after 84 years. This woman was selfless, giving, and tireless. We wanted to have a memorial to remember for a lifetime, for someone who always put others before herself. We contacted From You Flowers expecting them to understand the sensitive nature of our requests, and awaited beautiful arrangements to grace our memorial service to this amazing woman. The following events transpired: The flower delivery person could not find the entrance to the church. Instead of stopping one of 3 people walking the property, the man gave up and simply drove the arrangements to the funeral home. No phone call was placed to let us know of the change. We paid extra to have them delivered between 8-12 the day of the service. He simply dropped them at the wrong business and left. After the funeral home contacted us to let us know the man dropped off the flowers and bailed, we found that the main arrangement for the service had never even been delivered. It was non-existant. One of the arrangements that was dropped off was lacking the card stating who it was from. We had to use it as the main arrangement, yet we don't even know who to thank for saving us from not having a main arrangement at all. We requested all white rose arrangements in white vases. When they were finally delivered, BY FUNERAL HOME PERSONNEL (Not the FYF carrier), they were in clear vases, not white. Also, the flowers were wilted, shriveled, obviously NOT fresh. Considering that we paid an outrageous fee to have these arrangements delivered on time, and that wasn't done, and we were never even called when the delivery personnel could not find the church, you can imagine our chagrin to find that no one ever reached out for an apology or to excuse this inexcusable behavior. In short, if you are inconsolable over the loss of a dear loved one, and want someone you can trust to take care of a sensitive matter like beautiful arrangements for your loved one's services, DO NOT contact "From You Flowers". If you need someone to give you loads extra to do, and to keep you distracted from mourning the passing of said loved one, go with this company. They'll keep your head spinning, right up until the service, when you're finally forced to make all of the arrangements yourself in 15 minutes, and you're guaranteed not to begin grieving until the ceremony music begins. Signed, a VERY unhappy ex-customer.

I ordered flowers this company as a thank you for my mother-in-law last week. They were delivered on Tuesday 9/8. She said the flowers started to wilt and brown around the edges on 9/10, TWO DAYS after delivery. Leaves started falling off the arrangement on Friday 9/11 and they ended up in the garbage by Friday afternoon. I am extremely disappointed in the quality of the product that I was sold and embarrassed that the person who I sent flowers to thank ended up having to contact me to let me know about this. In addition to the quality, I was very disappointed to see what they deem a “premium” arrangement. I will not be ordering from them again. Two thumbs down.

This company charged my finance twice for flowers that were NEVER delivered! Horrible service. Do not use them.

Review: I ordered an arrangement to be sent to a friend due to the loss of a loved one. The arrangement with shipping and tax cost me $65.85. The arrangement that I chose was a "Succulent Garden" but the arrangement that was sent to my friend was a small standard plant arrangement with a Prayer plant and a few other common house plants in with it. On the sympathy card, I specifically referred to the Succulent Garden arrangement as "everblooming" and compared this to the love of her lost loved one. So I am sure you can imagine the frustration of finding out that the $65 arrangment was instead changed to a cheap houseplant! I contacted Fromyouflowers and they offered me redelivery of a more accurate arrangement or a 10% refund with a coupon. I was very very disatisfied with those options and of course not going to inconvenience my friend with another delivery. So I verified on the website: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." And then I called them back. Well, after almost an hour of being put on hold and given the run around I was finally refunded in full. However, the representative then warned me that the florist "may" go pick up the arrangement from my friend and when I asked for the florist's phone number he stated that this is a privacy issue and refused to give it to me. How ridiculously unfair is this?? NO WHERE on the website guarantee does it state anything about this! In addition, I was never informed that the arrangement was unavailable and I was never told they would substitute it with a very cheap option. So now I am forced to ask my friend if she has the florist's info and explain to her that the cheap arrangement she recieved was not only way off but that they may be coming to take it back!

Product_Or_Service: Succulent Garden

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not feel that the florist has any right whatsoever to request the arrangement back from my friend.If there is any issue they need to take it up with Foryouflowers because obviously there was a communication breakdown.And if they still have an issue then I want to deal directly with the florist and not have my friend involved at all.Foryouflowers needs to revise their guarantee and warn people that a refund may mean a retraction by the florist and they do not contact you about substitutions

Business

Response:

Business Response /* (1000, 5, 2013/08/29) */

This has been resolved entirely. We spoke with the customer who informed us that she thought it was already resolved. We confirmed that we refunded her account in full. Additionally, we increased her gift certificate off of a future purchase to $20.00. She was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (2110, 7, 2013/08/30) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

The company contacted me and stated they wished to resolve the issue. They offered me an apology and a $20 gift card towards a future purchase in order to resolve the issue. Although I have no intention of ever using this company again, I allowed them to send me the gift card. I advised them that I still consider the service I received to be unacceptable and I am still very dissatisfied with the situation. They falsely advertised an expensive item that was apparently unavailable and then allowed the florist to send a cheap replacement.The rep was rude to me and only further exacerbated the problem. In order to save their reputation, they should have sent the correct arrangement to my friend free of charge. This would have been satisfactory and I probably would have used them again, despite the mishap.

Review: I was never told about them enrolling me in a club to get a 10 percent discount. They have been taking $9.99 a month out of my account for the last 6 months and I have finally caught it. When I called them they were really rude and told me if I was more observant I would have seen it in the fine print on their web site. Without some sort of magnifying glass you cant read anything.Anyway the have been taking this amount out of my account for the last 6 months without my knowledge.Desired Settlement: Refund the $9.99 they have been taking out of my account for the last 6 months. Approximately $60.00.

Business

Response:

This case has been completely resolved. We have contacted and spoken with the customer and explained the process of which to be credited back through [redacted] Please let us know if there is anything else we can do regarding this case.

Review: They did not deliver the product advertised on their website and offered no feasible resolution. Never stated half of the flowers in the arrangement were out of season. The local florist [redacted] substituted with half the flowers that were to be in the arrangement and made no attempt to rectify the situation.Desired Settlement: I would like a full refund rather than the 20% deduction and a $20.00 gift card that was to be emailed to me but the company does not have my email address.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers on their site on 2/11/14 to be delivered 2/13/14. The flowers did not ship out until 2/13/14 at 10PM according to UPS tracking number. Order number [redacted]. UPS Tracking number [redacted], details posted below. The flowers were not usable as my girlfriend left for work on 2/14/14 and never received them. I called customer service at fromyouflowers.com and first got told it was because of weather delay they didn't deliver, which is a lie because they weren't having weather in Southern California that week. Then he told me they were late because of a zip code problem, but the tracking number clearly shows they didn't even ship until the 13th and the zip code problem (that I didn't even create) was resolved within 4 hours by UPS on 2/14/14. I spoke to a supervisor named Tidus and he stated the same thing and would not refund my money.CORONA, **, US02/14/201412:06 PMDELIVEREDONTARIO, **, US02/14/20148:24 AMPOSTAL CODE LISTED FOR THE RECEIVER IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN CORRECT POSTAL CODE AND COMPLETE DELIVERY. / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED 02/14/20148:24 AMDESTINATION S**N 02/14/20145:26 AMARRIVAL S[redacted], US02/14/20144:12 AMDEPARTURE S**N 02/14/201412:22 AMARRIVAL S[redacted], **, US02/13/201410:04 PMDEPARTURE S**N 02/13/20146:04 [redacted] S**NUS02/11/20146:53 PMBILLING INFORMATION RECEIVEDDesired Settlement: I want my order amount, $66.85 refunded to my card. The flowers were not delivered by the guaranteed delivery date and are unusable.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: We ordered The Rose & Lily Celebration (Regular Edition) for our cousins in CA, as a sympathy gift on the loss of their mother. We were very embarrassed when we saw what was actually delivered! Not like the pictured flowers at all! There were only a few flowers and mostly green leaves! They only wanted to offer us a $15 credit, after we spent $49!!!! I have pictures to support our claim.Desired Settlement: I want a Full Credit of $49.03, credited back to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Review: Order number [redacted]. Total comes out to $114.42.We had purchased an elegant flower spray for my Husband's Memorial Service one week prior to the event. His passing was hard on all of us and we wanted to celebrate his life with beautiful flowers. After sending many emails back and forth, they had assured me that the flowers would arrive before 12pm prior to the event(I had paid for expedited delivery, to insure that the flowers would be here on time). However, 30 minutes before the event I was told that they could not deliver within the allotted time. I asked for a refund, as I needed the flowers for the event, but was told that it would be delivered still, however no one would be home to receive the flowers. I told them that I would not be home to receive it after 12pm, and they insisted on delivering it still. This is causing nothing but stress on a family who has just lost their loving Husband and Father. I have full documentation of all the exchanges via email, as well as the receipt.Desired Settlement: I want a full refund of the order, total of $114.42. My family was caused nothing but grief by this.

Business

Response:

This case has been completely resolved. We have left the customer several messages letting her know she has been refunded in the full amount of her order. When the customer calls back we will also be offering a complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you