From You Flowers

Review: People make mistakes everyday. But after dealing with From You Flowers today, my day was completely ruined. I called yesterday to have a name changed on my order(about 4 mins after making the order). They told me that the name was changed. I was happy with them because they were able to do this for me, after all I am the one paying them, so why wouldn't they? Today I get a call from this company saying that they actually couldn't change the name on my order and my order will not be shipped on the day that I expect it to. I ordered it yesterday it was supposed to arrive today on the 9th but will be arriving some time tomorrow. NO ONE COMMUNICATED THIS TO ME AT ALL. To top it off they wouldn't give me a tracking number.Once again I understand that mistakes are made but woah what a way to deliver a double whammy.Desired Settlement: I request a 50% refund because I paid for same day delivery and didn't get that(I got three day delivery), and they could't deliver the order as I wanted it.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty percent off the order, along with a ten dollar gift card. Please let us know if there is anything else we can do regarding this case.

Review: This is the 2nd time a month that your company has ruined a moment. I was disappointed when a friend that had surgery never received the arrangement I sent but the company was more than willing to cancel the order and refund my money. While this is a solution it does not take the sting away from the fact that a moment was missed for a loved one. This 2nd time I knew I should have used FTD but I had faith that maybe it was a mistake and that the last time was an anomaly. But once again the flowers were not delivered. Although the company has no issue giving a refund of the pending charge, what does it matter when you do something for someone and it never happens. The company really needs to do better because there are too many companies out there that seem to care about customer service

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement being delivered on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you

Review: We ordered a [redacted] flowers for my 3 year old grand baby and they sent the wrong ones.They would not give us the right ones.Desired Settlement: They should send my grand daughter an apology.And her [redacted] flowers.[redacted] in [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary balloon bouquet. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a deluxe red wine colored vase with red roses and pink Asian lilies for my wife’s birthday. However, I received a clear, plane vase with a few white roses, white flowers, and a blue ribbon.

This would have been appropriate for a boy, but not my wife.

I called the flower vender and they promised to send the correct flower that I ordered the next day and I could exchange them for the ones received.

They never sent the flowers or contacted me again.

This order was as pictured and substitution was not a part of the order.Desired Settlement: This order was disputed by me on my credit card, but has not been resolved. I want the charge removed or a credit from the flower company

Consumer

Response:

UPDATE: The flower shop emailed me over this weekend and said that they would credit all charges, so if done, the complaint can be withdrawn

Review: I am highly dissatisfied with FromYouFlowers.com. I placed an order on Friday (03/15) in the morning. Saw on the website that is was going to be delivered by 6pm. I spoke with a young man at your company at 5:50pm that evening and was told by him that the flowers were out for delivery. I called back at 6:20pm and spoke with a lady and was told that they couldnt get ahold of the florist and the flowers were not being delivered. So, how can one person say the flowers were out for delivery and the other one say they were not being delivered. The lady said she upgraded my order and then said they will be delivered the next day (03/16). Needless to say, they were not delivered and the other young man I spoke with said they will be put out for delivery on Monday (03/18). I just gave up and said to cancel my order. I had never dealt with such a flower delivery company that lies to their customers about flower delivery. It is very true when the website does say "We strive to make your experience buying flowers online with us unforgettable" because I will not forget the horrible experience I had FromYouFlowers.com.

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

Already put in a request for a refund.

Business

Response:

Business Response /* (1000, 5, 2013/03/26) */

This has been resolved entirely. We called the customer yesterday and left a message. The customer returned our call and we confirmed a full refund. Additionally, we gave the customer a complimentary arrangement to use at a future time. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered a flower via their website on Thur 8/22/2013 to be delivered to [redacted] Funeral home on [redacted] on Sat 8/24/13 for my Aunt. Several of my family members gave me $ towards this flower. I recived a comfirmation email saying the flower was guarenteed to be delivered to the funeral home on 8/24/13 as the viewing was scheduled for Sun 8/25/13. When I arrived at the funeral home on Sun, I and my family were upset to learn our flower had not arrived as promised. I checked with the funeral director. So I contacted from you flowers @ 800-838-8853. I explained the situation to a CS rep and was informed that they could not reach the floriest, they didnt know why it was not delivered, and would have to contact me Mon morning to "Maybe" resolve my issue.I asked for the floriest info so I may try to contact them my self to find out what happend to my order and was told they were not allowed to release that information to me per their policy. The funeral service was Mon 8/26/13 @10:30am, and By 9:30am I had still not recieved a call from from you flowers, I called them to find out what was going on. Another rep explained that they were going to call me, but had not gotten to it yet and placed me on hold for 10min, came back and said again that they have no idea what happed, wouldnt give me the floriest name or phone # and asked if I wanted my aunts funeral flower delivered to her home? [redacted]?. Why on earth would I want that? To CAUSE MY UNCLE MORE PAIN AND SUFFERING BY REMINDING HIM THAT SHE IS GONE? hOW DISRESPECTFUL AND DISTASTEFUL. I WAS OFFENDED! Told me flat out that they were not going to be able to deliver it to the funeral home in time. I told the rep I was very upset and dissatisfied by the treatment I reveiced from their company and her respons was well, I can offer you 20% off your order and send you a coupon for a future order with us. I told her absolutly not. Asked for a full refund, was refused when I asked to a supervisor. Unwilling to help and veryu rud!

Product_Or_Service: Funeral Flower

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the $. Also, Given the added stress my family & I went through & the comments made by their representatives, I believe compinsation is in order. This was very important as a final tribute to my loved one. Already very hurt, upset, and stressed this certainly added to everything and made this whole experiance worse then it already was. Not to mention how poorly I was spoken too and treated. Very uncareing, rude and unapologetic. No Apology was ever given or offered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. We have also sent the customer a future $30.00 gift card as well. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I spoke to a supervisor. To date I have not received the offered certificate. I feel that considering the situation and how my family and I were treated. A 30 dollar gift certificate is simply not enough and a further insult in my opinion, I feel disrespected, not to mention that again after I verbally accepted the offer and was promised the compensation, I have yet to get anything from them...I have lost all confidence in the company. It has gone past the apology point now. I am not a fool and I don't appreciate being treated as such. I want to take this as far as I can after everything I've gone through and now they lied to me on top of everything else. I feel the company dropped the ball and does not want to take responsibility. If need be I will seek further legal action as I have documented everything, order info, conversations, dates, times, and names. I am very very very upset!!!! And expect a proper resolution for the further pain, embarrassment, and suffering my family and I have endured on top if loosing our loved one. No one should ever have to go through this

Review: I was a 1st time customer ordering flowers on line & for my Daughter to be deliver the day she eloped. I received 2 voicemails.. beyond vague and very hard to hear and understand, sounded like kids saying can you call this number back regarding delivery options.. NOTHING ABOUT FLOWERS. I have [redacted] deliveries also. Neither message said the hours of operation or the Company they were with. since I work until 10 PM I figured they would be closed until monday.. Since my daughter does not come back until tonight I had NO idea she did not receive these, until I open an email tonight.. Not only did she not get her flowers or card a credit a refund was added to my account (supposedly) not posted yet.. The woman on the phone was very nice.. I was crying.. This was a sentimental gesture before her big day... so for my inconvenience I get a $15 dollar credit toward another arrangement.. I am beyond upset & applaud at the service received. I am going to let every website know the experience I received & recommend NO one uses your services.. $15.00 and do you want them in 2 days or tomorrow. The $15 credit actually had to go to the delivery fee. thank the heavens, she received her real gift, this was something I wanted her to see and enjoy the day of her stressful preparation.. ruined..Desired Settlement: This company needs to be held accountable; I am including the reviews of others that have had special days ruined by this company: Reviewer So embarrassed! I ordered funeral flowers 2 days early. The order never arrived. I called early the morning of the funeral begging them to send something, anything. They never confirmed that the local florist even accepted the order!They never delivered my flowers to my daughter for her birthday and refused to give me a refund. Never ever use this company. NEVER!

Business

Response:

I have tried to contact this customer several times in regards to this case. I have left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case.

Review: I setup a flower delivery for my girlfriend at 12:20 on saturday 1/25/14. the site guaranteed same day delivery by 5pm to the business I sent it to. After several call and emails back and fourth to fromyouflowers... they not only missed the deadline, but the flowers were never delivered at all. I called for a refund and all they did is try to call the florist to sew what happened. They advised me that they would follow up the next day and never did. I called back today sunday the 26th and they told me the exact same thing. I told them I wanted a refund again and the said due to policy they need to speak to the florist which are closed today. This is unacceptable.Desired Settlement: I want a full refund of 32.98. Additionally I think they should pay to have the flowers dwlivered at their own cost as I have spent alot of my time dealing with this debacle.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for my wife's birthday, to be sure they got there on time I placed my ordered the night before with a guarantee that they would be delivered the following day. The following day I received a message that the flowers had been delivered to the destination we were to be at later that evening. Once I got there, NO flowers had been delivered. I called From You flowers and explained the situation. The woman's response was "well I need to speak with the recipiant, because how do I know she didn"t get them?" I explained it was a surprise and my wife wasn't aware of what was going on. She proceeded to say that her system said they were delivered and there wasnt anything she could do. After arguing further,the lady told me I would need to wait until the shop reopened so she could see what happened. The very next afternoon I called to check on the status of getting my refund back because at this point I paid $40 for flowers that were never delivered. The next customer service rep was equally as rude and said the shop had been closed because of inclement weather. Saturday was sunny and 45 degrees. I asked for a manager and she refused to put one on, she said if on Monday when she called the flower shop and they had not been delivered she would refund the money. Monday evening rolled around and I STILL had not heard anything, I called once again.I asked to speak to a manager and still they would not put one on. I reexplained the situation and the young man said they were not delivered because there was an error in The system on Saturday but that the flowers were in route. This was Monday evening my wife"s birthday was three days ago and they were ordered four days ago. I did not want them at this point I just wanted my money back. He then said since they were being delivered I could not have my money back.I told him to tell whomever he needed to tell to go get the flowers because we were no longer there & it was past her bday. Long story short I was told to go get flowers and return them.Desired Settlement: I just want my money back and the employees to be coached on true customer service

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Basically, their site shows you these beautiful flowers, but, what you receive, Looks nothing like what you purchased, Placed 2 orders for flowers for my wife for valentine's day, to be delivered on separate days, at least they got that right. Okay first order comes, my wife calls me from work to thank me, but I can tell from her voice, something was not right, so after talking I got her to text me a photo of them, I was shocked, it was like ordering steak and the waiter brought you chicken. So, I emailed the company a photo of what I ordered and what I received and told them I wanted a full refund(as their guarantee states), and to cancel the order for the next day as well, Can already tell this isn't going to go well. Later that same I get another email offering me a coupon for my next purchase, since I wasn't happy, Again I stated I wanted a full refund (as their guarantee states) and to cancel the other order. So, I call the next morning and go around and around, and back and forth, answering the same questions over and over, with nothing being settled, All she offered me was 20% off my next order, talk about not listening, what next order? NEVER AGAIN, Well, They never cancelled the other order and my wife receives a dozen roses in a box with a vase(site also states florist arranged) So, I am out 129.95 for bot orders from these scam artists. The supermarket has better looking flowers than my wife receive, would be better to buy them and pay someone hundred to deliver them. They ruined our Valentine's Day. Sorry I want the steak I ordered. Order# [redacted] and order# [redacted]Desired Settlement: Site states 100% guarantee refund or replacement if not satisfy, After 3 e-mails and 50 minutes on the phone, I never got either. I just want a refund not no coupon and be done with them. Not a company I would ever do business with again, they bait and switch. When I buy flowers I am paying the florist for their time. Site also states florist arranged, Nothing on the site seems to be honest. I am sorry the first one any 3 year old could of jammed in a vase, and the 2nd order well came in a box.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: on 7/13/15, against better judgment (two previous orders with this company and both times the company failed to meet delivery promises. One issue was reported to Revdex.com and a full refund was issued), I decided to try using From You Flowers once again. History has repeated itself...From You Flowers has once again, failed to meet the delivery promises. I ordered flowers to be delivered on 7/14/2015 and as of this writing and complaint, they have not been received or delivered to the recipient!!! I am furious. No flowers, no updates, nothing!!! This is absolutely my last order with this company.Desired Settlement: Delivery of order as promised to recipient by close of business today, 7/15/2015 and a FULL REFUND to my credit card, as From You Flowers did not come through on their obligation to the customer.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered 2 fruit baskets for my grieving Nieces. Asked them to text the fruit baskets. To my disappointment, the ordered product and what they received was not remotely close to what I had ordered. The ordered products showed an abundance of fruit, one of them I counted at least 26 pieces, including pineapple. The delivered product was a fraction of the size and certainly not one pineapple was included. The basket was way too small for a pineapple, but it did have a box of jolly ranchers candy! and a bunch of green grapes taking up space.Desired Settlement: After looking at the delivered baskets, I curiously looked at FromYouflowers reviews and complaints. to find out they appear to be an unreputable company with an abundance of complaints lodged against them. I wrote them a complaint and their fix was a $10.00 certificate towards my next purchase. I would never do business with this company ever again and I feel that I should be refunded the full amount of $109.00. I wish I could attach photos of what was ordered and what was received for you to see. Thank you for your help.

Business

Response:

This case has been completely resolved. We have credited back our customer $34.99 on each of her orders. We have also sent our customer two gift cards in the amount of $10.00 for each of her orders. Please let us know if there is anything else we can do regarding this case.Thank you

Review: This complaint is in regards to order number [redacted]. I purchased a bouquet of flowers for my boss for her 10 year anniversary. I anxiously waited the entire day to receive her surprise flowers. I ordered the "How Sweet It Is" bouquet and paid extra to have the premium version. The flowers arrived at 4pm and I was STUNNED to see what I received. The flowers looked absolutely nothing like the photo. I was extremely dissapointed, embarrassed, and saddened that such a well meaning gesture was ruined. To add to my dismay, I contacted the company and explained the issue to them. I even sent them photos of the flowers I ordered vs. what I received. The representative on the phone actually asked me to count the number of flowers I received when I told him the bouquet was mostly leaves. This was a slap in the face on top of an already tense situation. They only offered to refund 30% of what I paid. I am highly upset and will not take this mistreatment lying down. This is fraud and I will be spreading the word unless this situation is resolved immediately.Desired Settlement: REFUND ME THE FULL PURCHASE PRICE! You can pick up your terrible flowers, but I want the FULL $65.47 I paid back.

Business

Response:

This case has been completely resolved. We have called and emailed the customer several times and we have not heard a response back as of today. At this time we have made sure she has been refunded in full for the order We are also happy to send out a complimentary arrangement to any recipient of her choice when she is able to contact us back. Please let us know if there is anything else we can do regarding this case.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have returned every attempt to contact me. Please do not make false statements. If you would like to contact me directly please give me a call at ###-###-####. Thank you!

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I would not reccomend anyone use this company to deliver your flowers. They completely ruined my uncle funeral. I paid the extra fee for them to show up before 12pm which they guaranteed, they showed up 45 minutes later than promised after everyone was already at the burial site. With me being unable to make it because I am out of state, it was planned for my uncles sister to read my card in front if everyone since he was my best friend and place the card in his casket do that he may be buried with it. Since they we're LATE this did not it happen and no one can not even find the flowers or the card. At first they tried to just refund me 5 bucks and a 15$ gift card. They did resolve the issue but my uncles funeral is ruined. You messed up my last gift to my uncle. I am affiliated with a huge blog site. I will be sure to share my experience with my following of over $1.3 Million followers.Desired Settlement: For them to properly compensate for my loss. I didn't just pay for a service I paid for a guarantee that I did not receive.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of their order. As an extended apology we will also be sending out a $50.00 complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: Service offered is same-day delivery of flowers. They were priced at $49, with $15 in shipping and delivery, and $5 in tax. A few hours after the order was made I missed a phone call stating that no one was home to accept the delivery, so they (person delivering) were going to see if a neighbor could accept it, then leave a note if not. I called back and was informed that a note was left. When I asked why the flowers simply weren't left, I was told they were instructed not to leave flowers outside because of the weather. Well, this is an apartment building. Had they been left at the apartment door of the recipient, they would be inside. The recipient didn't arrive home until much later, and so is unable to pick up her flowers until next week. Two problems here. One, I paid for same-day shipping, and expect for them to be there. Two, the bouquet will be old and wilted by the time they are able to pick up the flowers themselves (which defeats the purpose of delivery). I have called and emailed the company, and have been reached with silence. No one will talk to me.Desired Settlement: I require a refund in full if the business is unable to deliver a new, fresh bouquet Monday morning. I expect the recipient will be at work, and not at home, so they need to figure out how to leave them for her. If delivery is successful at a later date, I would like a refund of my delivery charge, as it was not held to the promise made. I don't see why I'm getting charged for a failed service.

Business

Response:

This case has been completely resolved.. We have credited back the customer the $4.99, along with a twenty dollar gift card on behalf of our company. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I ordered a gift basket for my daughter, and paid extra for certain items. When she received it, it looked like something a 10 year old threw together. I contacted the company, and send a picture of what was received. Management promptly called me, were very apologetic, gave me a refund, and today my daughter received a very nice basket.
They rely on other companies, which can create issues, but they are willing to go above and beyond to make it right for their customers. I will definitely use them again.

Do not use this company! I ordered purple iris and tulips with a "customized vase"for my mother for her birthday. I chose the iris because she has happy childhood memories with them. They only sent purple and yellow tulips with a laminated picture stuck inside a clear vase. That is NOT a customized vase! I called and was on hold for almost 10 minutes and someone picked up and I was disconnected. I then waited another 9 minutes. I asked for 50% back. They offered 30% and a gift certificate. I said 50%. When I got my credit it was only 25 %! I called and they said they credited me 50% of the half of the flowers I didn't receive! That was NOT the deal!! After I went ballistic, they finally credited 60% of the total. Let's see how that turns out since I have to wait 3 days for the credit to go through.

Worst flower company ever. They don't disclose all fees upfront until you are ready to pay. They add a processing fee that no other company does. I ordered a picture vase and it's the cheapest thing I ever bought. I could have bought a vase at the dollar store and printed a picture for .29 cents at [redacted] or [redacted] and purchased flowers from a street vendor for $10 dollars. The picture does not come attached to the vase, just thrown into it. [redacted] poor to say the least! Don't order anything from this company. Im actually embarrass to give this product to my wife.

I paid for a bouquet to be delivered before noon today since my coworker would not be back in the office until after the holidays. It never came. I sent an email and checked my status and they said they would resolve the issue within the hour. I called and called and after about 20 minutes someone answered. I asked to have the order cancelled with a refund. He said he could give me 20% off if delivered by 5 but I said no and I just wanted a refund. He put me on hold for 15 minutes and said he would refund the 53 dollars to my card in 1-3 business days. I am very disappointed the flowers never came for her and unfortunately after reading other experiences I'm expecting the refund won't happen and I will be calling them again. I wish I would have read reviews before using this service.

Review: I ordered flowers for Valentines Day to be delivered on Valentines Day between the hours of 9a-5p to a business address. The order was placed on February 8. I called customer service at 1:30pm to check the status of the delivery. C/S called the florist. I was told that the flowers were on the delivery truck and would be there. At 4:30p I called back to C/S. I was told that they could not reach the florist but they (C/S) would return my call shortly. I informed them that the office building is now closed and they took my home address as an alternate delivery address for delivery on Valentines Day. I stressed to C/S that not sending the flowers to the business address was unacceptable but would settle for delivery to my home. C/S stated that they would inform the florist and call me back shortly. After not getting a response I called again at 6:30p. I was placed on hold for 40 minutes and hung up on. I called again (4th time) at 8:20p. I was told that the flowers would be delivered the following day (Saturday) to the business. C/S stated that I had approved the alternate delivery day. I explained to them that I did not approve delivery of Valentines flowers the day after Valentines day to a closed business. They said they tried calling the florist but received no answer. I requested a refund and they refused; stating that they had to speak to the florist first. I was told I would get a call back. I did not. I called again at 9:30pm. This was the 5th time I called. C/S refused to refund my money until they spoke to the florist, but would call me back once they did. They said they sent an email to the florist and I have to wait for their response and confirmation that the delivery did not happen. I was told I would get a call back on Saturday. Each time I called I had a 20-40 minute hold time. C/S never called me, I had to waste hours of my life calling them. Promises were made and not kept and I'm waiting on my refund. I will never do business with this company again.Desired Settlement: 1) Full, immediate refund.2) Follow through on promises. If you promise to call me back. Call.3) Call with any order/delivery issues. Your site says you will. But you don't.4) Remove my information from any mailing or promotional listings. After my refund is processed I wish to never be contacted by this company again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Brian Patton

I have received a refund from the company listed in the complaint. Please close out the complaint number [redacted].

Thank You,