From You Flowers

Review: I ordered a beautiful bouquet of flowers for a friend of mine. However when she got them they looked NOTHING like the photo. From You Flowers offered to give me $10.00 off my next order which I kindly refused because I had spent 61.00 on these flowers and felt they should look like what I ordered. They then offered to send a fresh bouquet. I asked that they wait until they had the correct vase and flowers or simply refund my money and I would order from another company with the exact same arrangement; however, they refused and sent another bouquet which was slightly better, but still nothing like the first. They use local florist and I advised them to never use this florist again. The flowers were so disappointing. I would like to add a photo to show you the difference between what I ordered and what my friend received, but that it not possible, so please follow the posted link to see the issue I have with your own eyes because it is hard to see why someone would be so upset about flowers without seeing it yourself. file:[redacted]Desired Settlement: Refund of purchase price of flowers

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have spoken with our customer and the recipient has received both deliveries. We have also given the customer a twenty dollar credit towards a future purchase that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flowers at 11:33 am on 02/09/2016 for my sister in law because her sister just died. I payed extra to have same day delivery. It started that delivery time was 9am-6pm for residental. It's now 8pm and I called from you flowers to ask why the flowers were not delivered and to have the name of the florist they sub the work out to in midway ga. They said they can't disclose that information. Then told me my delivery date was 9/10/2016 as I was looking at the fee for same day delivery and the date of delivery on my receipt for 02/09/2016. Andrew (the rep at from you flowers) said he would upgrade the arrangement. And asked me what time I want the flowers delivered. I told him now at 6pm when I payed for them to be delivered. I asked to have the order cancelled and my money returned and that's when he said they will upgrade. I saw the upgrades they gave other people and I am not interested at all.Desired Settlement: I would like my money back and for someone to shut this site down before more people get scammed like I just did. I should of read the reviews before I ordered BC they apparently do this to everyone who orders. I saw someone else write they got a upgrade for the same issue I am having and it looked nothing like the picture that we see when we order. Grocery stores do better arrangements then From You Flowers does.

Business

Response:

This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a fifteen dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $60.00. Please let us know if there is anything else we can do regarding this case.

Review: Total let down. They promised to deliver by a specific time and did not deliver. I had to call twice to get information. They claim to have issued a credit, has not been processed yet.

Product_Or_Service: flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

If they wish to change my perception of their service they can offer me a free service and prove me wrong.

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

This has been resolved entirely. A Supervisor contacted the customer and confirmed that a full refund was issued to their account. The customer was satisfied. Please feel free to contact us with any other questions or concerns. Thank you.

Review: On August 11th 2013, I had ordered flowers for my mothers 60th birthday to be delivered on 8/12/2013. I received a confirmation from Send Flowers that the flowers will be delivered on 8/12/13 between the hours of 9am-6pm. At around 6:15 pm I called Send Flowers for the status and I was told that the flowers were delivered. I called my mother and asked her is she liked the flowers and she told me she did not get any flowers. I was so upset because I wanted to be a surprise. I called back Send Flowers and spoke to [redacted] at 7:30 and he told me he will call me right away to let me know what is going on. At 8:03pm I got a confirmation from Send Flowers that the flowers were delivered. I called again my mother and again she told me there was no flowers. Of course [redacted] never called me back, so I called again and spoke to Bridgette and was told that they don't know what happened but they will deliver on the 13th the flowers again with an upgrade. I told her that my mothers birthday was not on the 13th it was on the 12th. I told I would like to get my money back for the flowers that my mother never got. [redacted] told me she cannot refund my any money until she speaks with the manager of the flower shop. I am very disappointed in the service that I got from Send Flowers. They just ruined my surprise for my mothers 60th birthday. I did not get the service I was promised and I want my money back asap. Thank you. [redacted]

Product_Or_Service: FLOWERS

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want all my money back asap. Very disappointed.

Business

Response:

Business Response /* (1000, 5, 2013/08/23) */

This has been resolved entirely. The customer returned our call and we confirmed that a full refund was issued to the customer's account. Additionally, we provided the customer with a gift certificate for $15.00 to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I place an order early and this company said that if you paid extra it would be to my wife before 12 well my wife got off today early to go visit her brother who past on 9/11/2001 and thats why I was sending her flowers to cheer her up they did not say sorry or anything did not offer anything else I could just used another companyDesired Settlement: DesiredSettlementID: Refund

just give me my money back and I will never used this company again

Business

Response:

This has been resolved entirely. The customer has been contacted via email as he is not the cardholder to confirm that a refund was issued to the account. Please allow 1-3 business days for this to process. Please feel free to contact us with any other questions or concerns. Thank you.

Review: From You Flowers advertises that they guarantee same day delivery if order is placed by 3pm in delivery time zone. Even after paying an additional fee for a Saturday delivery (not noted in their advertising) the order was not filled. Further, it was 2 days later they notified me that the order had not been fulfilled blaming their local (supplier) florist for the error. Their idea of customer service was to send the flowers 2 days after the promised delivery date with a note of apology. When I suggested they send the order complimentary with a note of apology, they objected. After speaking with a supervisor about the situation, my request was again turned down. When I asked for a credit back to my father's [redacted] which had already been charged, I again was refused. I was told that they would need his authorization to issue the credit. Funny they didn't need his authorization when I placed the order and they immediately charged the card! When I informed them I was authorized on the account, they refused again insisting they needed to speak to him. I then informed them that it was impossible considering he had recently passed away. I waited another 24 hours waiting for them to do the right thing and issue the credit - which of course they didn't - at which point I called [redacted] directly to dispute the charge. Suffice it to say, their advertising is not true, their customer service is pathetic and in reality they kept money for a product which was promised and never delivered - I call this theft.Desired Settlement: I would appreciate the Revdex.com investigating the operation of this organization, make them accountable for what they are advertising and offering the public, along with a wide distribution of information about this company and their dishonest business practices. In addition, I think they should be forced to change their website which offers guarantees they they don't adhere to.

Business

Response:

This case has been completely resolved. We have left the customer several messages regarding this order letting her know she has been refunded in the full amount. We have also informed the customer that unfortunately we cannot do anything else regarding this order as she is not the credit card holder on this account. Please let us know if there is anything else we can do regarding this case.

Review: Website advertises "100% Satisfaction Guaranteed". I ordered flowers from this company, to be delivered to my daughter [redacted] on her birthday, August 12, 2014. The flowers were ordered in a timely manner yet were not delivered. [redacted] received a phone call on the evening of August 12th from FromYouFlowers, stating that "they got lost" and could not effect delivery. [redacted] was advised the flowers would be delivered today, August 13th. FromYouFlowers advertises delivery between 9:00am and 6:00pm, [redacted] was called by them after 7:00pm with still no delivery, "lost" and will deliver tomorrow.Desired Settlement: It is my desire, since these flowers were ordered for a special TIME SENSITIVE occasion and not delivered, that FromYouFlowers deliver this merchandise ASAP and refund any/ALL charges to me. This issue has caused me AND my daughter undue stress, the delivering company failed to deliver the flowers on time, and IF they deliver the flowers today, it is no longer my daughter's birthday. I will not be "100% satisfied" unless I am issued a full refund IN ADDITION to the delivery of the flowers now.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement and apology letter to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I placed an online order on 5/6/15 for [redacted] for Mother's Day and paid by credit card.

Delivery date was was for 5/9/15. As of today, May 11th no [redacted] have been sent and I have called customer service 5 times.

I asked them why they are using a company by the name of [redacted] in [redacted] when every single yelp review was negative? [redacted] won't even answer their phones now. Send [redacted].com refused to answer my question. I also asked to speak to a supervisor or corporate and they also refused my request.

As of today I'm still trying to get resolution and this company should be shut down!!!!Desired Settlement: I already call my Aunt to see if she got her [redacted] for Mother's Day so she was expecting them.

I feel this company should send a huge replacement flower arrangement with an apology card as well as refund 100% of my charges for all my problems and embarrassment.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being delivered to the recipient. We have also emailed the customer a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: This flower company offers a satisfaction guarantee with same day delivery. Upon completion of order, recipient has yet to receive flowers four days later. Once contacted the flower company wanted to offer a discount on the next purchase of flowers, which is useless since I will not be using them in the future. Finally got someone to issue a refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for my wife and they never delivered them after 3 days I had to cancel the order because all they would say is they will deliver them today and they never did.Desired Settlement: No further contact with them.

Business

Response:

This case has been completely resolved. We have left the customer several messages and emails regarding this order. As of today we have not heard back from the customer. We are happy to resolve the issue with the customer by offering a complimentary arrangement, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: 8/27/2015 PURCHASED SYMPHATY FLOWERS SAME DELIVERY. THE FLOWER WAS NEVER DELIVERED THEREFORE THIS BUSINESS POST FALSE ADVERTISEMENT. UPON CONTACTING THE COMPANY I WAS TOLD THAT THEY MADE ATTEMPT TO DELIVER AND THERES WAS NO ONE THERE TO RECEIVE. WICH IS A BIG LIE BECAUSE I LIVE ACCROSS THE STREET TO WHERE IT WAS SUPPOSED TO BE DELIVERED, THE RECEPIENT AND FAMILY WAS HOME ALL DAY DUE TO A DEATH IN THE FAMILY AND THAT'S WHAT THE FLOWERS ARE FOR. THE CUSTOMER SERVICE TOLD ME THEY WILL RE DELIVER FIRST THING THE NEXT DAY 8/28/2015 AGAIN THEY NEVER DID. CONTACTED THE COMPANY CUSTOMER SERVICE AGAIN SAYS SHE DON'T KNOW WHAT HAPPENED. I REQESTED TO CANCEL DELIVERY AND REFUND ME THEY SAID THEY WILL ONLY TAKE 20% OFF THE AMOUNT. STILL THE FLOWERS WAS NEVER DELIVER. THIS COMPANY DO NOT COMPLY WITH THEIR ADVERTISEMENT AND I NEED RESOLUSION.Desired Settlement: PLEASE TAKE NECESSARY ACTION AND FUNISHMENT FOR WRONG ADVERTISEMENT

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also offered the customer a floating complimentary arrangement to be delivered in the future. The customer has declined this, but the offer will still stand if customer changes her mind.Thank you

Review: Placed an order on Saturday January 23rd that was to be delivered on the following day Sunday January 24th for the death of a loved one.. By the late afternoon of January 26th (6 pm EST) the flowers still had not been delivered. Called customer service and was assured by a gentleman that flowers would be at funeral home the following day ( 1-26-16) by 10 AM , by 1pm flowers were yet to be sent out. I even called the funeral home directly to check on delivery as FROM YOU FLOWERS were not keeping me up to date by email or phone. [redacted] funeral home confirmed there were NO deliveries made...again I called customer service and after speaking to a supervisor was again assured my delivery would be at the funeral home by 4Pm.......at 9:30 pm I received an email stating failure to deliver flowers once again and to top it off the florist would be substituting an arraignment different than I paid for. It is 7:37 amEST and there are no flowers for an [redacted] at [redacted] funeral home. This order was for two separate flower arraignments , neither have been delivered.Desired Settlement: After repeated assurances and failures of delivery plus the fact my order was changed without my permission I feel a reasonable refund is in order. A grieving family has been denied my condolences because of From you flowers negligence .

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We also confirmed that both of her orders did arrive to the funeral home. At this time as an extended apology we have also emailed her a fifteen dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

on Feb 5th 2015 I ordered a beautiful yellow arrangement to brighten the day of my mother-in-law. The arrangement was called "Bursting and Fresh" however what she received was nothing like what I ordered. Besides there not being one yellow flower in the arrangement the flowers were more like a sad shade of lavender and the flowers weren't fresh at all. I arrived to my mothers-in-laws house and was immediately embarrassed by the flowers that she had received (as well as the time they were delivered, which was 6pm) but so embarrassed I didn't even tell her that they were not what I had ordered. I emailed From You Flowers that evening and they had promised to look in to it and contact the delivering florist and after I sent a picture and a few emails back and forth For You Flowers agreed to a redelivery at no charge but it is Feb 18th and the delivery still hasn't happened. I stayed patient through the Valentine holiday because I know that's a busy time for flower deliveries however I now feel that my business and requests are being disregarded and would like a full refund instead of the redelivery of flowers especially since the time has passed and they will not be as meaningful as the time I had ordered them. I am hoping to get this resolved ASAP as I am not one to really complain but this has been a terrible and embarrassing experience.

Terrible company - the first time they screwed up I ordered the "florist designed" selection, thinking the recipient would get something unique and lovely. Wrong, it was cheap carnations (and few of those) and green filler. Terrible. They apologized and gave me a credit, so I thought I'd try them again. Ordered flowers for both my mother and MIL for Mother's Day (6 days beforehand), and NEITHER received their arrangement. I have a complaint into customer service, but I don't see how they can ever justify such terrible service or make it right. My moms did not receive flowers for Mother's Day because of them, and I'm not the only one (check out their terrible [redacted] reviews). How can they still be in business? They deserve an F rating.

Ordered a $87 on June 5th for delivery on Monday, June 8th. I even called to confirm the order. Yes they had the order. We will have the flowers there on Monday. Mon, Tue, Wed pass and NO FLOWERS. When I call, they indicate they don't know why they weren't delivered. They can't get a hold of the florist! I demanded a refund. I will be calling back if my account is not credited shortly.

Website advertises same day delivery. Fromyouflowers.com waited 4 hours to inform me that their vendor could not deliver that day. At that point I could not order flowers from a competitor. They refunded my money and delivered the flowers a day later. I spent over an hour on the phone with 5 different people to try to get a resolution. One of the reps was condescending and rude and hung up on me when I asked to speak to a supervisor. The number of negative reviews online about fromyouflowers.com really makes me wonder how this company can be accredited by the Revdex.com.

Horrible Experience I stressed how much I needed these flowers to be delivered the day I needed them there. And they made it seem like they can have them there with no problem. Instead They never show up and I never got a call that they were never sent. I called my wife thinking she got them but no nothing at all on this special occasion. I had to call them and get an excuse they could not get there on time due to there was no one available. Id like to feel more like a valued customer but they just cancelled it instead. I will never do business with you guys again.

I made two orders around the Valentine's Day holiday which also fell on Sunday through the fromyouflowers.com website, and received two emails with order details and confirmed with two payment services I used that the transaction was completed. The next morning I found my account information deleted and through the tracking for found they didn't have one of my orders although the charge already went through. This is not a delivery problem, but a problem with their ordering system.
Then I tried to call their company 3 times and emailed the customer service link. I was told "I can't help you" quote unquote. Again she transferred me to a number that clearly was not being answered on Sunday and lied about it being working. Of course there's been no email response, and the 800 number I found here goes to the same line.
So there's also a total lack of customer service and any method of contacting them about a problem or refund despite the "guarantee" on their website.
Then I came to the Revdex.com website and sighed, 6 positive, 1 neutral, and 77 negative. I should have checked here first before ordering obviously. I don't know how the Revdex.com can hold them in good standing and raise their rating with a record like that, they should lose their LLC license; (I'll see their county Comissioner and formally complain).
It is early in the day and I'll file a complaint with the Revdex.com against this company after I'm sure it's not delivered even though they have no record of my order. So I'm writing this review meanwhile instead. Sending flowers to loved ones is an important and emotional family or romantic experience. Please do yourself a favor and don't use this company. I recommend calling a local florist, they'll probably be the ones fulfilling the order anyway. This company is just a middleman website with no capacity to deliver flowers or anything. Call a florist!
Hope this helps someone else not go through this at an emotional time or on an expectant holiday.

Review: I ordered balloons for my father who recently got home from the hospital. I ordered it (after 5:00) on Wednesday the 27th, selecting the order date of the 28th. At 4:30 on the 28th I received an email saying that the order had been delivered, however it never arrived. I called SendFlowers.com (a.k.a. From You Flowers) and they said that they would call the florist about it in the morning at 9 when the florist opened. The next morning a little after 9 I called them, and this time they said that the florist did not open until 10 and that they would call then and then call me. I did not get a call, so I called them back at 11. They called the florist while I was on hold and they said that a delivery had been attempted, but no one was home, and that they would try again. At 2pm, still nothing, I called again and they said that the balloons had been defective, and that they would send a substitute. 3pm still no balloons, I called again, and they said that the florist was busy, and that it would be delivered before 5:30 (but previously they said that the florist closed at 5). They offered $10 off a next order (I don't plan on using them again) and a $5 refund, later a manager offered to refund the service fee. Now the balloons are 1.5 days late, and have yet to be delivered. I am very dissatisfied.

Product_Or_Service: Ballons

Order_Number: I wasn't given one

Desired Settlement: DesiredSettlementID: Refund

I feel that my delivery charge of $12.95 should be refunded as well, as the delivery was completely ineffective and it so far has taken 4 phone calls to achieve a delivery. If the recipient was simply not at home, a message should have been left/sent notifying them or me that another delivery would be attempted. Not once have I been called with an explanation.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

This has been resolved entirely on the 29th of March. A Supervisor here refunded the customer 50% off of their order as well as had it redelivered. Additionally, we called the customer and left a message confirming the offers and informing them to contact a Supervisor here directly should they need further assistance. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (2110, 7, 2013/04/04) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

This was resolved in that the company did offer these things, I have yet to receive this refund, but in the end the manager did make things right. I filed the complaint while on hold waiting for a manager. My husband was able to talk to a manager who was helpful and understanding.

Review: I ordered flowers from fromyouflowers.com at 8:15 am last Thursday the 27th of June and was guaranteed same day delivery. This did not happen. I made several phone calls that day and the following day. I was finally told that they did not deliver to my area which they should have known when I originally entered the address zip code.I called again that Friday the 28th and requested a refund for a service that I did not receive. I have not yet received my refund and kep getting put off.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund processed as quickly as my charge was and would like this lack of service noted

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

This has been resolved entirely. We called the customer and confirmed the full refund was issued. We offered a complimentary arrangement to be sent to the recipient as well, but the customer declined this offer. Please feel free to contact us with any other questions or concerns. Thank you!