From You Flowers

Review: Ordered flowers on February 13th for grandmother who lives in [redacted]. Email confirmation guaranteed delivery on February 14th, Valentine's Day. Was not contacted at all prior to February 17th, when I received additional email saying flowers were being delivered on February 19th. Contacted company and lady on phone could not help me but only offer in store credit. Emailed and no response or reply from management. Contacted company again on February 19, 2014, lady named [redacted] refused to let me speak to management but offered in store credit of 60.00. I do not want in store credit, would like refund of money 38.38 ---do not ever want to use company again. Flowers were for Valentine's Day---did not arrive as guaranteed. Terrible company and customer service.Desired Settlement: Refund and apology from company

Business

Response:

This case has been completely resolved. We have confirmed with the customer that this complaint was for the company [redacted] and not our company. Please let us know if there is anything further we can do for this customer.

Review: I am extremely disappointed in your service.I am a repeat customer and have used your service a few times. I originally placed my Valentines Day order, Order # [redacted] (and paid extra for guaranteed-date-delivery) on 2/5/14 (and paid via PayPal, so payment was instant) and was sending it to one of the two locations my wife works at for her company. Later, I found out my wife was going to be working at a different location so I called your Toll Free Number [redacted]) on 2/11/14 @ 2:35pm and spoke with a female (I do not remember her name.) I asked if the location delivery could be changed, and if there would be any charge or issue. She said "No" to all three questions, and proceeded to update the delivery address. I asked if I would get an eMail confirmation of the delivery change, and she indicated "Yes". While I never received a confirmation eMail, as promised, I didn't think about having to follow up as I have used your service before and was happy and trusted your reps word based on past experiences. However, fast forward to today, 2/17/14 -- and I STILL have not received any confirmation of delivery at EITHER address -- and my wife, who has now had to check both work locations (which turns this into a chore and not a pleasant, surprise experience), has not received ANY delivery.I paid for a service that was not delivered, and what's worse, I no longer have faith or trust in your service and will more than likely not ever wish to do repeat business with your company. I now have had my money taken, and my wife never received any flowers or balloon on Valentine's Day.Desired Settlement: To make this right, I am asking to have flowers delivered to my home so I can present them to my wife, but I also wish to receive a full refund for a complete breakdown in the fundamental basics of customer service. Otherwise, I will never do business with your company and will definitely make sure all my friends and family hear about my horrible customer experience.

Business

Response:

This case has been completely resolved. We have tried to get in contact with the customer by phone and email and have left several messages- we haven't heard anything back just yet. At this time we have credited back the customer in the full amount of the order. We have also offered to the customer a future complimentary arrangement when ever he decides to place an order again. Please let us know if there is anything else we can do regarding this case.

I live in Ohio and my best friend was going to be celebrating his birthday alone in California. He's had a lot of problems lately in his personal life so wanted to surprise him with flowers on his birthday. I placed my order several hours before the cut off for same day delivery yet he never received them. The name of his street is different from any other in his city and is actually very short. The only residences on the street is his mobile home park. When I called to complain I was told the florist delivered the flowers to an older woman (I was told previously they were left on a porch by a laundry room). I had my cell phone number with the order. There is no excuse for this. They did refund my money but that didn't do a thing to cheer up my buddy. It left me feeling terrible he spent the day alone at home with no acknowledgement from anyone other than my calls about his flower delivery. .

Review: I began order on the website yesterday, but did not complete it because of a $15 service charge on a $30 item, bringin the total cost to $45. Later that day, I received an email asking me to return to the site and complete the order and they would waive the $15 service fee, leaving me to believe I would pay $30 to complete the order. The next day, I called the company to place the order. A representative took the order but informed me that if they waived the delivery fee, I must pay the full price of the item which was -- you guessed it - $45.

I complained to the sales representative that the email offer was deceptive. He said he could only enter one discount code at a time and although the advertised price of the item was $30, it was already discounted. I asked to speak to a supervisor and he transferred me to [redacted] (sp?) who only repeated the same information and that she would inform the responsible department of my concerns.

Attempting to redeem this "discount" was a complete waste of my time. It was here Are savings you can apply to your order (bait). But if you redeem the fee waiver, the price goes up by almost the same amount (switch),Desired Settlement: I would appreciate the company following through on its promise for free delivery. The price of the item is the price, discounted or not. It appears in the cart as $30 and should not increase based on application of "discount" codes. I also call on the company to end this deceptive practice.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: I purchased a standard arrangement from the for delivery on 2.17.16. The arrangement received looks nothing like what they advertised. Numerous emails back and forth accomplished nothing. I was told that the arrangement was shipped with buds. Not true. I was told the product description said they could substitute basically what they wanted. Not true. I was finally told that the shabby arrangement delivered was comparable to what their picture and description showed. Not true.They propose a credit 8.00 and a 10.00 gift certificate to use when I order again. I would never order from them again. Customer service reps Chris and April did nothing but send me "canned responses".Desired Settlement: Due to the shabby arrangement that was delivered on what was a very important day, I want my money back. What they did was falsely advertised a product.

Business

Response:

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order, along with a $10.00 gift card that can be used at any time. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

This morning I ordered a bouquet to be delivered to my mom for her birthday. I picked what I thought was a beautiful fall arrangement. I was upset to see that the flowers my mom received looked nothing like the flowers I ordered, other than the color. When I contacted the company, they told me that I ordered a fall mum bouquet and that is what was delivered, and even bigger than what was purchased.
While the bouquet is indeed bigger, it is not what was pictured and what I thought I was paying for. Regardless of what the title of the flowers is, a person orders based on the picture of the bouquet. If the title is red roses, and red gerber daisies are pictured, don't you think the customer is expecting to receive daisies?
I left a complaint on their website, and they immediately called me. Once again telling me that a fall mum bouquet was sent. They offered a $15 gift card for a future purchase. $15 to make up for the $50.00+ bouquet I purchased? So they can send the wrong item again? No. When your company has a SATISFACTION GUARANTEE, you offer to resend the desired arrangement, or you refund the money. You do what is necessary to maintain customer satisfaction. I was really taken aback by this companies lack of customer service. I wish I would have googled their company and seen all the negative reviews before purchasing. This was such a rip off.

Review: A flower cake I ordered at 10:15 am was NEVER delivered, despite numerous texts and phone calls. Then at 5:23 I received a msg. that it WAS. I phoned and spoke to Gina who called the vendor while I was on "hold". Gina told me it was "on it's way" and the driver just left. After numerous phone calls and texts - customer service informed me that they couldn't deliver my order until the next day!!!! That was unacceptable because Friday 10/30/15 was her birthday not Sat. "From You Flowers" advertises guaranteed 4 hour delivery." By this time it was too late to deal with another Florist and I was embarrassed as I kept calling my dgt. & telling her to expect a surprise.Desired Settlement: Warm other customers of their unprofessional business-also my flowers were listed at $31.99 but by the end of my order/it was $49.97!!!!! The delivery and service fees were $18.??????

I was appalled but since I loved the look of the flower cake and thought it so unusual-I ordered by phone anyway. No where on their website did I see a $15. Service/Delivery fee.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement on behalf of our company, along with two additional balloons. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: We ordered a floral arrangement to be sent to our dear friend in Indiana on Saturday, Oct 26, 2013 and was told it would be delivered that day. We were also told that our request of yellow roses and blue bonnets would not be a problem and that we would receive an email confirmation upon delivery. Instead, we received an email stating that the delivery would be made on Monday, Oct 28, 2013. Upon calling, we were told we would receive a refund of $2.99 for the same day delivery fee and a $15 gift certificate for future use. Her birthday came and passed on Sunday, Oct 27, 2013 and on Monday we received a phone call from From You Flowers stating that the blue bonnets were NOT available and a different flower was recommended. We shared with them that we were NOT happy about being told the blue bonnets were available only to be told on the day of delivery that they actually were not available. After agreeing to the recommended substitution, we awaited confirmation of delivery once again. Later that day, our friend who received the flowers posted a photo of the arrangement on Facebook. To our shock and dismay, we discovered the flowers we paid for looked absolutely horrible. Even our friend who received the flowers commented to me that it wasn't a pretty arrangement. We once again contacted From You Flowers, this time being told that we would receive a $10 gift certificate and a 20% refund on our purchase. This is simply not acceptable, as their website GUARANTEES 100% Satisfaction Guaranteed advertising either a refund on the purchase or redelivery of another arrangement. I have asked them to follow through with their guarantee twice now, and have only been told that they would refund the 20% of cost with the 2nd gift certificate. Even if we wanted to make another purchase with the two gift certificates they have given, it would still not be equivalent to the price of any plants or flowers on their website. At this point, we simply want a full refund onto the credit card used for the purchase.Desired Settlement: Because this experience has been so terribly unacceptable, we do NOT want ANY gift certificates to purchase an additional arrangement from this company. Instead, we want them to completely refund 100% of our purchase either via check or back to the credit card from which the purchase was made ~again, not via gift certificates to go towards a future purchase~ as we simply prefer to take our business elsewhere.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Our daughter ([redacted]) attempted to send flowers to her mother on her birthday on Saturday, Sept 7th. Your employee, "[redacted]" called later that day to say they could not find anyone to deliver the order on Saturday but that it would be delivered on Monday, the 9th. We stayed home all day so we would be here when they were delivered. At 4:30, I called you on 1-800-838-8853 and spoke with [redacted]. She informed me that they could not find anyone in our area to deliver today either so the order was cancelled. She "said" they have been trying to call the person that placed the order but had not been able to reach them and they had not called back. She further stated that this "happens all the time". The least that a legitimate firm would have done is call both the sender, and recipient that the order would not be completed. When [redacted] called on Saturday, I asked him if FromYouFlowers was actually a legitimate operation and he assured me it was. After today, I am convinced that you are a SCAM operation and simply take people's money. If the recipient is not aware that flowers are supposed to come, the sender is simply out the money. I am sending this to the Revdex.com as a complaint.Flowers were ordered for: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

Firm appears to be a front for a fraudulent operation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I don't think the Business would have done anything however if I had not complained to the Better Business about about their method of operation. Their method of operation leaves a lot to be desired and I would not use their service under any circumstance.

Sincerely,

Review: An order was placed for a sister birthday. The arrangement shown was a full purple bouquet of Iris's. What was received was 6 green stems, one of which finally produced 1 bloom. The price was 29.99 plus delivery and the order was only worth about 5.00. The company was sent pictures of what was received and was told how disappointed everyone involved was. They first offered a 10.00 gift certificate toward a new purchase, who is going to order again? Plus that doesn't even cover delivery. They were contacted again, and stated that it was not their fault, it was the producer, but begrudgingly upped the certificate to 20.00. This is not acceptable, I requested a refund or a replacement delivery. They were notified that I would contact you if they did not make this right.Desired Settlement: I feel that they should now produce a 100% refund. After 8 days they keep saying the flowers would still probably bloom. All instructions were followed, one stem produced a single bloom, and the rest of the stems have dried up. Issue a refund!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if you need anything else regarding this case.Thank you

Review: I ordered flowers for my wife and she received eight roses. Of the three different "levels" they advertised, I paid for the most expensive. I spent approximately $70 and my wife received an 8 rose arrangement that looked completely awful. I called to complain and I was told they would deliver a new arrangement. This did not happen. In addition, the picture they have in the website for the arrangement I ordered is completely misleading. They need to remove this picture and replace it with a small arrangement of eight roses. I would like a refund and they need to change their advertisement.Desired Settlement: I would like a refund and they need to change their advertisement for the "you're in my heart" arrangement.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a flower arrangement for my step daughter's funeral, and it arrived too late for the service, even after I was assured it would get there.

I ordered the arrangement online, and followed up with a phone call to ensure that it would be delivered in time for a 4:00 pm service. I was assured it would be delivered. It was delived at 3:55, which was too late to be displayed for the funeral services. I made several calls to the customer service department when I realized it was not there at the funeral home in time. They emailed me a coupon for $20 for my inconvience, but would not refund the cost of the arrangement. They did say that they would refund the $14.99 service fee, but that has not occured. I contacted them back, and told them that I did not want the coupon, because I will not use their service again, and that I wanted my total charges refunded. I explained to them, that this was for a funeral of a loved one, and I would not have another chance to show my love and respect for her in this manner again. I was told that at least the family could take the arrangement home and enjoy them there. This is totally unacceptable, I am embarrassed, and I feel since I did call, and they did assure me that it would arrive on time, that they should refund me the entire cost of the arrangement & service fees, not give me a coupon since I had told them I will not use them again.Desired Settlement: I would like a refund of the entire charges on my debit card.

Business

Response:

Consumer Response /* (-101, 5, 2013/07/18) */

From: [redacted] (mailto:[redacted]@gmail.com)

Sent: Thursday, July 18, XXXX X:XX AM

To: [redacted]

Subject: Re: Submitted complaint

From You Flowers contacted me. They issued a full refund. Thank you for your help.

Review: My daughter placed an order with this company on Saturday, May 9, 2015 for delivery on Sunday, May 10, 2015 Mother's Day to me (her mother). Order was not delivered. When she called them they said we were not home for delivery but would deliver item on Monday, May 11, 2015 to my place of work. Order was not delivered. She called and they said it would be delivered on Tuesday to my work by 3:00 pm. Order was not delivered. I then called the company at 3 pm and was told that the flowers ordered for me were out for delivery and they would call the florist so the delivery would come to my home. I called again at 5 pm to inquire where the delivery was and was told it was delivered to my place of work at 2 pm. I said impossible because I was there and the flowers were not. They told me they would get verification from florist making the delivery. I called at 5:30 pm and was told flowers would be delivered on May 13, 2015. I called again at 6:30 to make sure and was told that the flower arrangement was changed and would be delivered to my home on May 13, 2015 I said I have to work that it how I pay my bills. I was then told they would make sure I receive the delivery tomorrow at my work. This company has given us a different story with each phone call that both my daughter and I have made. This is not just bad customer service but actually stealing money from people and not providing the services they advertise.Desired Settlement: Of course I would love to have my daughter refunded her money. The customer service rep did say they would refund 20% which we will take as long as the flowers are delivered tomorrow and that the flowers look like the ones advertised on their website.

Business

Response:

This case has been completely resolved. We have spoken with our customer and our recipient, we have confirmed they will be receiving a fifty-percent credit, along with a fifteen dollar gift card. Please let me know if there is anything else I can do regarding this case.Thank you

I ordered 4 bouquets to be delivered on Mon. Tues. they were still not delivered. I called and was told that one florist never even received the order, the others he had no clue but would call me before the end of the day for sure. He never called... Okay so my daughter in AL received hers a day late, so far so good. Finally my daughter in NC received hers 2 days late, not at all what I ordered buy pretty. I ordered a Christmas tree shape with pinecones, she got a white bouquet that really wasn't very festive. Another daughter was supposed to get hers from the same florist but 2 more days went by with nothing. My mother in law in NY was still waiting for hers. By the end of the week they all had flowers!! I had a mild breakdown. My daughter in NC ended up with two arrangements delivered by 2 different florists, one actually did look like a Christmas tree. My worst online shopping experience ever. If I didn't keep calling them they would never been delivered at all.

Clearly deceptive use of photos. I ordered the "Chocolate Lover's Basket" in the "premium" option. The picture shows [redacted], etc- all premium products. So what actually came? [redacted] They're selling small fun-size bags of gas station chocolate bars by deceiving people with a picture of full-size premium products. That's borderline fraud and deceptive advertising.

Review: We are very upset and sadden by the incident that happened yesterday (11/7/2013). We had a death in the family and had to handle all funeral services last minute. I was told to handle the flowers so I had my sister-in-law help me order flowers for the funeral. So we found, Fromyouflowers.com announcing that same day deliveries were possible if ordered by 3 pm. So we called the same morning of the funeral (11/7/2013) at 10:30 am to verify that this was true. We told them we had an emergency and needed flowers by 3 pm our time (pacific time.) So the operating lady there, re-insured us that WE WOULD BE ABLE to get the flowers by 3 pm for the funeral services at 5 pm. I think we might have asked her like 5 times to see if it was certain and she kept telling us SHE GUARANTEED we would have them by 3 pm along with GUARANTEEING that they would look like the picture. So we finished placing the order for 2 deluxe sprays and 1 standing reef for a little over $320. We gave her all our information, address, credit card info, etc. So we felt a large weight lifted off our shoulder, until 3 pm came around. We did not receive anything!! 3:15 and 3:30 pm came around and nothing. We did not receive a call, no email, no flowers. Our funeral services were not going to have flowers. I was so upset, I did not know what to do. They GUARANTEED ME they would have the flowers to me by 3 pm. Finally, I called to see what was going on and they told me they were not going to be able to deliver them. I was devastated. I tried speaking to a supervisor and they would not transfer me over. They just offered my money back and said there was nothing else they could do. I was furious! My sister-in-law called them as well because she was also there when I placed the order on speaker. They blew her off as well. I did not know what to do. It was 4 pm and funeral services were going to begin within an hour. All we could do were pick up flowers at [redacted] and a local shop near by and make them look somewhat decent.Desired Settlement: That company is very unprofessional and lies about their advertising and verbal promises while placing an order. They need to stop advertising something they cannot comply with in any occasion but especially for a horrible situation like a funeral. We would like for them to pay for all the flowers we had to pay for last minute.

Business

Response:

This case has been completely resolved. We have credited back the customer in full, along with a $20.00 gift card. We have also given the customer a complimentary arrangement to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I bought a flower arrangement for my grandmother after knee surgery. They were supposed to be delivered on Friday. They were not delivered so I called Customer service and they said they couldn't do anything until Saturday morning when they would give me a call back. They called and said they would be able to deliver them that day. I received an email 20 minutes stating they will not be able to deliver until Monday! I am very upset about my experience at you flowers. I talked to about 6 different customer service representatives. They all said the same rehearsed thing, "We are very sorry please accept our sincere apology." I was assured by one that I would get an upgrade and a sincere apology note for the recipient. My grandmother received the flowers today and they look pathetic. There was no upgrade and the arrangement was small and the florist used the cheapest flowers. I am very unhappy. I will never use from you flowers again and I will definitely not recommend them.Desired Settlement: I would like a refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: My delivery was never received by the person I was delivering the product to. I call several times about the issue but was placed on hold continuously without them resolving my issue. They claimed the delivery was made but never could read off nor show me the signature of the person who signed receiving the flowers. One customer service rep said that he had the signature but couldn't understand it and that he would email it to me but never did. Other reps just either hung up on me or told me they will call back once the florists contacts them with the signature of who signed. It's been days and my recipient still has not received their flowers.

Product_Or_Service: Roses and white lily medium flower bundle

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like to received $300 for the inconvenience and the risk of paying with my debit card. My actual total was $67, but I feel I was treated unfair, lied to and scammed.

Business

Response:

Business Response /* (1000, 5, 2013/08/29) */

This has been resolved entirely. We have contacted the customer three times both via phone and email in an attempt to resolve this. We left a final voicemail confirming that a full refund had been issued to the customer's account and sent an email confirming this as well. Additionally, we issued a $10 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Review: On 2/23 I ordered 4 bouquets for 4 of my co-workers to thank them for their help on a big project. I ordered all for arrangements to be delivered to the same location, on the same day. I had asked for delivery to happen the next day 2/24. From you Flowers states that they will grantee delivery to a business between the hours of 9 am and 5 pm. One of the arrangements I ordered did show up. It was not at all what was pictured, but the arrangement did in fact show up. The other three arrangements did not. At 10 min to 5 pm local time I called From You Flowers to find out what the situation was, and why one arrangement made it but the others did not. After dealing with an extremely rude guy on the phone, he told me "ma'am, our delivery is guaranteed from 9 am to 5 pm. Its not 5 pm yet" to which I replied "its 3 min to 5pm. Are these flowers going to show up in the next 3 min?" He then put me on a lengthy hold to call the local florist to find out what the expected delivery was. He comes back to the line telling me he cannot reach the local florist but that he finds it weird that one arrangement made it but the others did not. Then asked if maybe I was "confused" about whether or not the flowers had arrived. At this point, I sort of lost my temper. I am certain the flowers did not arrive and that I too find it odd that one arrangement made it but the others are "lost". He told me that until they speak to the local florist, he cannot do anything for me. (I had asked for a discount since they didn't honor their delivery guarantee). After a very frustrating conversation, I hung up the phone agreeing to call back tomorrow between 10 am and 5 pm when the local florist would be open. I called at 11:00 am to find out again where my deliveries were. I spoke to a nice and pleasant young lady who informed me that she sees that only one arrangement made it but the other three did not. She put me on a brief hold to contact the local florist. After returning to the line, she told me that the local florist said that they didn't get the order and that they were stuck in some queue. She said the local florist would re-attempt delivery today. (A re-attempt at delivery? Seems odd considering they claim to have not known about the order yesterday despite the fact that the order had been placed 2 days before that! Not sure how you can "re-attempt" a delivery you did not know about?) I asked for a discount again considering the delivery guarantee wasn't met. She told me that she is only authorized to give me is 15% back on each order. Which totals $15 on my $200 order. She can also offer me a $20 gift certificate as well. I explained to her that the gift certificate was not necessary due to the fact that I wont be using their service again. I asked for more than $15 considering it doesn't even cover the shipping on ONE of those orders. She told me she cant do more than the $15 because the problem was the local florist not From You Flowers. I explained to her that I paid for a product and service from From You Flowers, not from whomever this local florist was, and that they should stand behind their guarantee even if the local florist didn't. My remaining flowers are supposed to be delivered again today. And considering the time of day, it also looks like they wont be making it today either. Guess I will be calling them again to follow up on flowers that I still have not been delivered.... I am just overly frustrated with the fact that we are on day two of no flower delivery and I still paid $200 for this order.Desired Settlement: I would like all of my money back on the 3 arrangements that didnt get delivered. I do not want a gift certificate for future use.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of all of her orders. We have also sent out a complimentary arrangement on behalf of our company as an extended apology.

Please let us know if there is anything else we can do regarding this case.

Review: Late Delivery and non-receipt of products order. Not received as described.

Purchase Date 7/8/2013

Order # XXXXXXXX

I ordered for the first time back in February Order #XXXXXXXX. My sister never received the flowers. Was advised she was in ICU and unable to receive them. She was in the hospital for general surgery. She was never in ICU. They lied to me. I received full refund. I decided to order again yesterday. I paid for express delivery, guaranteed delivery in 4 hours and extra fee for same day delivery. I received an email stating the order was delivered. Today I contacted my sister and she did not receive them. So I called four different times and was informed that they were delivered yesterday. Advised me they had to go through two security guards and up to human resources and was informed that she was not even in that building. Mysteriously around 10 am (7/9/2013) this morning my sister got a call from the receptionist stating to come out front because the flower people were there to deliver flower. First, there is no security guards, and she is in that building. They said someone named Gary signed yesterday for it. Nobody named Gary works there. I ordered a sunflower that was supposed to be in a pot with a smiley face balloon. She only got the sunflower in a big vase that was poorly put together. No pot and no balloon. When I called them to advise of these issues and the false accusation they made stating it was delivered yesterday, they argued with me saying it was delivered. Why would I lie? They offered credit for the balloon and 15 dollars for future purchase. I do not plan to ever buy from them again. I even told them this. I feel they lied, and took my extra money for all the delivery fees. The product was not received as ordered. Very disappointed!!!! Desired Settlement: I want full refund for this whole order. I was lied to about the delivery date and the product was not as described when received. I will never do business with them again.

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

This has been resolved entirely. The customer called back and we confirmed that they were refunded in full. The customer was satisfied with this. Please feel free to contact us with any other questions or concerns. Thank you.