From You Flowers

Review: I had ordered a Deluxe Gift basket for my son that had candy and cookies in it. The picture shows full size candies like [redacted] and so on. When the basket was sent to his work it had all miniature candies in it. The basket looks nothing like the picture on the web page. I contacted the company and they told me that it had been to long between the delivery and my complaint. I started the complaint the day after the delivery and I was able to get pictures to them 8 days after the delivery. They offered a 15.00 certificate that is not good enough. Especially after I Spent $73.00 .Desired Settlement: Money Back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for my wife and she received eight roses. Of the three different "levels" they advertised, I paid for the most expensive. I spent approximately $70 and my wife received an 8 rose arrangement that looked completely awful. I called to complain and I was told they would deliver a new arrangement. This did not happen. In addition, the picture they have in the website for the arrangement I ordered is completely misleading. They need to remove this picture and replace it with a small arrangement of eight roses. I would like a refund and they need to change their advertisement.Desired Settlement: I would like a refund and they need to change their advertisement for the "you're in my heart" arrangement.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: An order was placed for a sister birthday. The arrangement shown was a full purple bouquet of Iris's. What was received was 6 green stems, one of which finally produced 1 bloom. The price was 29.99 plus delivery and the order was only worth about 5.00. The company was sent pictures of what was received and was told how disappointed everyone involved was. They first offered a 10.00 gift certificate toward a new purchase, who is going to order again? Plus that doesn't even cover delivery. They were contacted again, and stated that it was not their fault, it was the producer, but begrudgingly upped the certificate to 20.00. This is not acceptable, I requested a refund or a replacement delivery. They were notified that I would contact you if they did not make this right.Desired Settlement: I feel that they should now produce a 100% refund. After 8 days they keep saying the flowers would still probably bloom. All instructions were followed, one stem produced a single bloom, and the rest of the stems have dried up. Issue a refund!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if you need anything else regarding this case.Thank you

Review: A flower cake I ordered at 10:15 am was NEVER delivered, despite numerous texts and phone calls. Then at 5:23 I received a msg. that it WAS. I phoned and spoke to Gina who called the vendor while I was on "hold". Gina told me it was "on it's way" and the driver just left. After numerous phone calls and texts - customer service informed me that they couldn't deliver my order until the next day!!!! That was unacceptable because Friday 10/30/15 was her birthday not Sat. "From You Flowers" advertises guaranteed 4 hour delivery." By this time it was too late to deal with another Florist and I was embarrassed as I kept calling my dgt. & telling her to expect a surprise.Desired Settlement: Warm other customers of their unprofessional business-also my flowers were listed at $31.99 but by the end of my order/it was $49.97!!!!! The delivery and service fees were $18.??????

I was appalled but since I loved the look of the flower cake and thought it so unusual-I ordered by phone anyway. No where on their website did I see a $15. Service/Delivery fee.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement on behalf of our company, along with two additional balloons. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: I purchased a standard arrangement from the for delivery on 2.17.16. The arrangement received looks nothing like what they advertised. Numerous emails back and forth accomplished nothing. I was told that the arrangement was shipped with buds. Not true. I was told the product description said they could substitute basically what they wanted. Not true. I was finally told that the shabby arrangement delivered was comparable to what their picture and description showed. Not true.They propose a credit 8.00 and a 10.00 gift certificate to use when I order again. I would never order from them again. Customer service reps Chris and April did nothing but send me "canned responses".Desired Settlement: Due to the shabby arrangement that was delivered on what was a very important day, I want my money back. What they did was falsely advertised a product.

Business

Response:

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order, along with a $10.00 gift card that can be used at any time. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Order DetailOrder Number: [redacted]Click Here to send your recipient Flower Care Instructions.Abundant Azalea $39.99Google Discount($8.00)Selected Item Options1 I Love You Balloon $5.00Service/Handling $14.99Same Day/Weekend Fee$1.99Item Total$53.97Delivery Date: 10/16/2013Delivery To:[redacted]Billing InformationOrder Date: 10/16/2013Order Total: $53.97Payment Method: MasterCard XXXX-7446Desired Settlement: FULL REFUND for selling one item on line and shipping something else!

Business

Response:

This case has been completely resolved. We have refunded the customer in the full amount of his order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for my mother's birthday. One the website, a full vibrant bouquet was shown. What arrived was a box of sparse, wilted flowers. Within a couple hours they looked even worse, almost dead. On top of the fact that they looked nothing like the advertised bouquet, they were not healthy flowers and died before the day was over. For a delivery service that specializes in flowers for special occasions, this should not be the quality they are providing.Desired Settlement: I would like a full refund.

Business

Response:

I have contacted this customer several times in regards to this case. I have left my third and final message, along with an email, letting the customer know we are committed to resolving this issue. We let the customer know we would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case.

Review: I began order on the website yesterday, but did not complete it because of a $15 service charge on a $30 item, bringin the total cost to $45. Later that day, I received an email asking me to return to the site and complete the order and they would waive the $15 service fee, leaving me to believe I would pay $30 to complete the order. The next day, I called the company to place the order. A representative took the order but informed me that if they waived the delivery fee, I must pay the full price of the item which was -- you guessed it - $45.

I complained to the sales representative that the email offer was deceptive. He said he could only enter one discount code at a time and although the advertised price of the item was $30, it was already discounted. I asked to speak to a supervisor and he transferred me to [redacted] (sp?) who only repeated the same information and that she would inform the responsible department of my concerns.

Attempting to redeem this "discount" was a complete waste of my time. It was here Are savings you can apply to your order (bait). But if you redeem the fee waiver, the price goes up by almost the same amount (switch),Desired Settlement: I would appreciate the company following through on its promise for free delivery. The price of the item is the price, discounted or not. It appears in the cart as $30 and should not increase based on application of "discount" codes. I also call on the company to end this deceptive practice.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: Flowersfromyou.com advertises prices for floral products on its main webpage, then when the consumer attempts to check-out and pay, the total price is different than the advertised price.Desired Settlement: Flowersfromyou.com should inform the consumer that additional charges will be applied to the product prices on the main website.

Business

Response:

This case has been completely resolved. We have emailed the customer a $15.00 gift card which they can use at anytime. Please let us know if there is anything else we can do regarding the case.

Thank you

Review: I ordered flowers at 4 am PST for same-day delivery. From You Flowers guarantees same-day delivery if you order before 3 pm in the delivery time zone; I, obviously, beat that deadline by 11 hours. I even paid the extra charge for delivery on that day, which is stated to be between the hours of 9 am - 6 pm. At 6:30 pm, that day, the person who was supposed to have received the flowers had not received anything, or even a phone call. When I called to follow-up on this order, around 7 pm, customer service could not give me a clear answer as to if my flowers were going to still be delivered that evening (which was already unacceptable) or what had happened. The representative was clueless and not helpful at all; she told me they would keep trying to contact the florist and then follow-up with me. I, also, sent an email about this to customer service and received a $10 gift certificate towards my next purchase and an offer to call the person who was supposed to receive the flowers and apologize. Why would I want to purchase flowers from them again when my first purchase was a disaster? Why would I want to give the company more business? I don't want a $10 rebate - I want a refund! I am waiting to hear back about getting a refund.

Also, this company runs an ad with Google that says it has 4.5 stars in reviews, but its reviews everywhere on the internet are between 1-2 stars. This ad is obviously false and misleading.Desired Settlement: I would like a refund. Additionally, it would be valuable to investigate this company's false advertising and put an end to it.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a ten dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On or about April 22, approximately 9:00AM MT, I placed an order for same-day delivery with From You Flowers. I paid a premium delivery price for same day delivery, plus an additional charge for delivery within the next 4 hours. The delivery did not take place until approximately 5:30 PM local time, not only failing to be delivered by the end of the business day, but also failing to meet the promised delivery time within the next 4 hours, for which an additional surcharge was paid.

Subsequently, I discovered on May 26 that From You Flowers has forwarded my name to several magazine subscription providers without my permission. I spent 30 minutes on May 26, 2015 from 1400-1430 trying to cancel with just one of the providers, [redacted] magazine (acct#[redacted]), where I spoke with [redacted], finally canceling my unwanted subscription.Desired Settlement: I would like a billing adjustment for the amount of the same day surcharge, the 4-hour delivery and an additional $10 credit for my wasted time canceling with [redacted] (I make a salary of $33 per hour). Additionally, I would like From You Flowers to stop sharing my information, internally and with external

vendors and completely delete my record as a customer, so it is not found in their system in the event of data compromise or accidental vendor sharing.

Business

Response:

This case has been completely resolved. We have credited back the customer a total of $14.99 for this order. Please let us know if there is anything else we can do regarding this case. Thank you

Review: I ordered a pastel colored bouquet to be delivered on Valentine's valentine's day that never showed up waited all day ruining all of our valentine's day plans. I have tried calling all that happens is that I wait for thirty minutes for customer service and then the company just hangs up on me, I have sent an email that hasn't been answered.Desired Settlement: I would like the $108 back that I was charged since no services were rendered, and no product has been exchanged.

Business

Response:

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

Failed to deliver on Mother's Day, finally delivered 3 days late an arrangement that looked nothing like the $80 arrangement but instead consisted of left over flowers and a cheap vase, not an etched lavender but a regular glass vase. When called to ask for a resolution they said that the florist had the right to change flowers if the ones advertised were unavailable during the holidays, I reminded them it was no longer the holidays. Was promised a refund, finally, and threatened that the florist will pick up the flowers. Good for them...I'm embarressed enough that they weren't delivered on Mother's Day!

I ordered same day delivery (extra charge) on Monday, May 11th. The flowers were never delivered! Had I not called them, they would have taken my money & ran with it, never telling me the delivery was never made. My mother was furious with me that I didn't get her anything for her birthday. On Saturday, my mother finally spoke to me and she told me she never received any. The funny thing is I emailed customer service on Tuesday, May 12th asking for delivery confirmation and never got a response. I did get a coupon emailed to me. I figured this meant they were delivered.
I called customer service today (Saturday) and they said there was a "glitch in the system" and it wasn't delivered. I spent $65 for the deluxe Mint Julep. They are supposedly upgrading it to the Premium and including an apology letter and delivering it to my mother on MONDAY. That's right....a week after my original delivery. The customer service rep, [redacted], said they would try to get it delivered today. I told her if they could, it would be going to her home address instead of her work. She took down all of her info for my mom's home address. I told her I felt like it was still going to screw it up. Well....sure enough, I get a call at 1pm saying they were trying to deliver it today, but couldn't. That was because they were trying to deliver to her work on a Saturday, which I already told them was closed! [redacted] wrote the instructions 100% flip/flopped. My mother doesn't even want the flowers at this point, but seeing as they wouldn't refund my money, only apologize & upgrade, I can't even do that. And my mother's birthday was ruined!! I cannot wait to see what the flowers look like. If they are not perfection, I will be demanding a refund & contacting the Revdex.com. I will update on Monday after I see what they look like, if she even receives them!

Clearly deceptive use of photos. I ordered the "Chocolate Lover's Basket" in the "premium" option. The picture shows [redacted], etc- all premium products. So what actually came? [redacted] They're selling small fun-size bags of gas station chocolate bars by deceiving people with a picture of full-size premium products. That's borderline fraud and deceptive advertising.

I ordered 4 bouquets to be delivered on Mon. Tues. they were still not delivered. I called and was told that one florist never even received the order, the others he had no clue but would call me before the end of the day for sure. He never called... Okay so my daughter in AL received hers a day late, so far so good. Finally my daughter in NC received hers 2 days late, not at all what I ordered buy pretty. I ordered a Christmas tree shape with pinecones, she got a white bouquet that really wasn't very festive. Another daughter was supposed to get hers from the same florist but 2 more days went by with nothing. My mother in law in NY was still waiting for hers. By the end of the week they all had flowers!! I had a mild breakdown. My daughter in NC ended up with two arrangements delivered by 2 different florists, one actually did look like a Christmas tree. My worst online shopping experience ever. If I didn't keep calling them they would never been delivered at all.

Review: On Saturday, July 27th, I ordered flowers that were "guaranteed" to be delivered that same day. The order confirmation says "We guarantee the florist arranged flowers will be delivered today."Now, two days later there are still no flowers. I contacted From You Flowers and their first response was this:We would like to make this up to you by delivering your arrangement with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize.Are you kidding me? A note of apology? This is unacceptable. What is a guarantee anyway if not to get my money back AND have the flowers delivered?When I complained saying that they needed to deliver the flowers today with a full refund their response was this:We would like to deliver your arrangement tomorrow with the note of apology and a refund of 20% off of the product and the same day delivery fee.What about the GUARANTEE??At this point I replied to their email saying if this was the best they could do I would cancel the order. However, I received a voice mail message from them with a toll free number to call. I did. I hoped when I spoke to a real person that they might be able to help me but the best Aiesha (the representative on the phone) could do was offer 30% off and delivery TOMORROWTHREE DAYS LATE. In the end I cancelled the order. I received another email with an apology and a $15 From You Flowers gift card to. Are you kidding me? Why would I ever use their service again?My complaint is that their guarantee means nothing and I believe they could do MUCH better in the way of resolving these kinds of customer service issues.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

If they really want to make it right they will deliver the flowers with an upgrade to the next purchase level AND give me a FULL REFUND. The order number is 91352733.

Business

Response:

Consumer Response /* (-101, 5, 2013/08/08) */

From: [redacted]@comcast.net (mailto:[redacted]@comcast.net)

Sent: Tuesday, July 30, XXXX XX:XX AM

To: [redacted]@ct.Revdex.com.org

Subject: Update about my complaint filed 07-29-13

On July 29, 2013 I filed a complaint against

From You Flowers, LLC

455 Boston Post Road

Suite 6

P.O. Box 805

Old Saybrook, CT XXXXX

They have contacted me by phone today and are delivering the flowers AND a FULL refund as I had originally requested since the "guaranteed" delivery on the date I ordered the flowers did not occur as promised. I don't have a complaint number but wanted to let someone in your office know that this issue has been resolved.

I have attached the same document I provided yesterday as proof of my complaint. I hope this will help in my efforts to close this case.

Thank you,

Review: I flowers I purchased from them are completely different that what they advertised in their ad. I pay more money for the "Deluxe" version which was

supposed to have more flowers. The flowers I received have only 4 roses and a handful of lily buds.

I contacted the seller about the problem and they said to let it grow 2 to 4 days and it will look like what's shown in the AD. I let grow and the results

are still nowhere close to what's shown in the AD.

They are doing is a complete scam.Desired Settlement: Delivery the flowers shown in the AD or full refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Late Delivery and non-receipt of products order. Not received as described.

Purchase Date 7/8/2013

Order # XXXXXXXX

I ordered for the first time back in February Order #XXXXXXXX. My sister never received the flowers. Was advised she was in ICU and unable to receive them. She was in the hospital for general surgery. She was never in ICU. They lied to me. I received full refund. I decided to order again yesterday. I paid for express delivery, guaranteed delivery in 4 hours and extra fee for same day delivery. I received an email stating the order was delivered. Today I contacted my sister and she did not receive them. So I called four different times and was informed that they were delivered yesterday. Advised me they had to go through two security guards and up to human resources and was informed that she was not even in that building. Mysteriously around 10 am (7/9/2013) this morning my sister got a call from the receptionist stating to come out front because the flower people were there to deliver flower. First, there is no security guards, and she is in that building. They said someone named Gary signed yesterday for it. Nobody named Gary works there. I ordered a sunflower that was supposed to be in a pot with a smiley face balloon. She only got the sunflower in a big vase that was poorly put together. No pot and no balloon. When I called them to advise of these issues and the false accusation they made stating it was delivered yesterday, they argued with me saying it was delivered. Why would I lie? They offered credit for the balloon and 15 dollars for future purchase. I do not plan to ever buy from them again. I even told them this. I feel they lied, and took my extra money for all the delivery fees. The product was not received as ordered. Very disappointed!!!! Desired Settlement: I want full refund for this whole order. I was lied to about the delivery date and the product was not as described when received. I will never do business with them again.

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

This has been resolved entirely. The customer called back and we confirmed that they were refunded in full. The customer was satisfied with this. Please feel free to contact us with any other questions or concerns. Thank you.

Review: My delivery was never received by the person I was delivering the product to. I call several times about the issue but was placed on hold continuously without them resolving my issue. They claimed the delivery was made but never could read off nor show me the signature of the person who signed receiving the flowers. One customer service rep said that he had the signature but couldn't understand it and that he would email it to me but never did. Other reps just either hung up on me or told me they will call back once the florists contacts them with the signature of who signed. It's been days and my recipient still has not received their flowers.

Product_Or_Service: Roses and white lily medium flower bundle

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like to received $300 for the inconvenience and the risk of paying with my debit card. My actual total was $67, but I feel I was treated unfair, lied to and scammed.

Business

Response:

Business Response /* (1000, 5, 2013/08/29) */

This has been resolved entirely. We have contacted the customer three times both via phone and email in an attempt to resolve this. We left a final voicemail confirming that a full refund had been issued to the customer's account and sent an email confirming this as well. Additionally, we issued a $10 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!