From You Flowers

Review: I ordered flowers for my daughters birthday .They were dying and looked nothing like the picture I ordered.The vase wasn't as shown either.Desired Settlement: I want my $60.00 refunded not $8.00 that was offered and definitely no credit or coupon.I would never do business with them again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a re delivery of the product. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Unresolved issue concerning misleading advertising and product description of advertised items.

After receiving the floral arrangement sent by my son, I questioned the quality of the products sent. I contacted the company via numerous emails and as well sent pictures to them and explained as to why I was questioning what had been ordered, and what I actually received. The item ordered was not even close, in comparison, to what I had received. I tried to contact them as well and after being on the phone for a very short time, was disconnected, as to what they referred to as a "high call volume." They missrepsented what was being sold, and what was actually sent. The only offer of any type of refund was $19.98 for a bear and box of chocolate that was included with the arrangement. At this time they contradicted their own guarantee.Desired Settlement: An entire refund, not a partial refund as they wish to offer.

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I was planning to take my mom to dinner on her birthday, but her work plans changed. We rescheduled, but I still wanted to do something for her ON her birthday. So, I decided to send her flowers at work. I found this You Flowers place online and it looked decent, so I thought I would give it a try. Boy, was that a mistake! I ordered the flowers in the morning online and a very pretty arrangement from "same-day" selection (for which they charge $1.99-not bad), and, just to be sure, I selected the "4-hour expedited guarantee". I received the confirmation and all seemed fine until about 6 hours had passed and my poor mom had still not received her flowers. I called and talked to someone about it and she said they wouldn't be able to honor the 4-hour expedited guarantee (obviously), but that they would be delivered before 5 p.m. and refund the $4.99 expedite fee. Well, she never got the flowers! I emailed customer service to see what was up, only for them to tell me that they would not be able to deliver them at all that day (which had become obvious-since it was the end of the day and she had no flowers). I called and the guy (was short with me) kept putting me on hold for several minutes a time. He didn't want to refund my money at all, so I didnt really have a choice but to remain on the line. He kept saying that they would deliver them the next day with an apology note. But, the next day wasn't her birthday, and I didn't know where she would be the next day since she travels a lot for work - and I wasn't sure that they would keep that promise, either, since they had already broken two on the same day. I finally convinced him that the next day would not work and he agreed to give me a full refund - which I have yet to receive. Jeez. I could have left work, picked up some flowers, and delivered them to her in the amount of time I was on the phone with them. I just wanted to do something nice for my mom. Instead, she received no flowers and I had to deal with this deadbeat company all day while I was at work. This place sucks. If had known, I would have called a local florist directly in the first place and still might have been able to have them delivered that same day.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Stop doing business.

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued. Additionally, we issued the customer a $30.00 gift certificate to utilize on any future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

I ordered a $66.00 arrangement first I got a 5.00 arrangement that was old so I called them back I they said it would be fixed wrong. I called back at 4 pm ask for them to make it right wanted them to make a rose arrangement well on Wednesday afternoon she got a funeral arrangement delivered to her well I am very [redacted] now. There customer service all the way to the supervisor stinks they do not handle problem correctly. The web is a joke because you order a arrangement from this and you get a bunch of flowers you can pick from a field!!

Had placed two separate orders 5am on Friday morning. The first order was to be delivered SAME DAY (Friday). I paid extra for this service. Friday late afternoon I got a call saying the florist who sat on it informed them they couldn't get it out that day. I was happy they called me but unhappy that it didn't get there in time for Halloween. So, they credited me $7.19 and said it would be there by Saturday. WEll, it's Monday and still not delivered. I had to call them to ask what happened. The second order of just flowers were delivered on Saturday and were as described. They apologized and one lady is taking charge of my issue. It's sad to see a company get bad reviews because of who they sub-contract out to. However YOU FLOWERS will be the one held accountable, as is the price of doing this type of business. I should of ordered through another online company or find a local florist to delivery in the future. They need to step it up and take care of the customer.

My daughter order flowers that were supposed to be orange roses and gerbera daisies. Instead I received pale pink roses with assorted fill . When she complained, From you Flowers had another local florist send a bouquet much closer to the original picture. The first order barley made their 3 day guarantee, while the second order is still fresh looking after 5 days. When I complained to the first florist about the discrepancy in the order I was told they reserved the right to make substitutions. But the whole color palette? Part of the blame might be locally. I felt From You Flowers made the correction my daughter requested.

Review: ordered a Christmas centerpiece flower for relative to be delivered for Christmas. Product was called Merry and Bright Christmas centerpiece and showed three prices levels : regular-deluxe-premium. I opted for the deluxe version which showed 2 candles, numerous flowers and ornament-like decorations. The product delivered had one candle, half the flowers shown on the regular version and no ornament-like decorations, it looked like a stripped down version of the regular centerpiece. I have e-mailed the company, after I happened to stop by the relative's house by chance the day after Christmas and saw what a puny gift had been delivered. I have sent the company pictures of the delivered product and what was on the website got me to choose from. I don't want others to be deceived like I was especially if they never see what is being delivered from what they think they have orderedDesired Settlement: warn others to beware of faulty product images --not getting delivery of gifts in the appearance of what you thought you ordered and paid for.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers on the 7th of November to be delivered on the 8th. They called and said no deliveries in the state of ** on Sundays so they guaranteed me Monday the 9th delivery, as of 6:30 EST on the 10th of November the flowers have still not been delivered and they are claiming an issue w/ the florist.Desired Settlement: Refund immediately

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. At this time we have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order. Thank you

Review: I have multiple issues...Advertising, customer service, delivery, product, refund and service issues. Ordered a Bright Blue Sky Bouquet for my better half's birthday to be delivered to her work and paid the extra for A.M. delivery. Wasn't delivered until 4 pm and it looked nothing like what I had ordered for $73. Looked more like something you'd get at [redacted] for $18. I conveyed my displeasure via email and phone. Was told they would credit me back the $4.95 for expedited delivery. Told them that was not sufficient. I work hard for my money and $73 for what was delivered...I was embarrassed! After many conversations, I was told they would give me a 20% credit. I advised that still paying over $50 for what they delivered was not an option. After many back and forth emails...I was told they would redeliver a new bouquet of the correct product...6 days later. And I'll be.....it's the same small arrangement sent as the first time. Not happy at all! Canned email messages is not customer service. Having a picture of one thing and delivering something else is not good customer service among the many other issues with this company. I still want my money back! I won't make the mistake of using or referring any of my friends to this company.Desired Settlement: I want my money back!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with re delivering to the recipient. We have also emailed the customer a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I wanted to have flowers delivered to my step mother. I decided to check out FromYouFlowers.com. I got onto their site and found a bouquet for $19.99. I selected the bouquet. The site then prompted me to enter the recipient's zip code. Then I was to choose a delivery date. The site disclosed that there was a $12.99 fee to deliver on a Saturday but had no price listed for any other days of the week. I chose to have them delivered on Monday. Then I entered a card message and clicked "add to cart". The next page showed a product and order subtotal WITHOUT any shipping and handling fee shown. The next page I entered the recipients name/address. There is an option of a.m. delivery for and extra $5.99. I chose not to have a.m. delivery. Then I clicked on "continue to billing information". I entered my visa information. Then I clicked on "review order" and that was the first time I saw the $14.99 shipping/handling charge. I did not want to pay $14.99 shipping/handling so I closed the page. I NEVER clicked a "confirm" button so I thought that was the end of my business with FromYouFlowers. Monday night I got a call from my step mom thanking me for the flowers I had sent her. It was awkward to say the least. I called my bank and they weren't able to dispute charges. I called FromYouFlowers. I told them I would pay the $19.99 since the product was delivered and nonreturnable, but could they please refund the $14.99 shipping/handling. They said they "were so sorry" but couldn't help me. I feel like they should be made to disclose the $14.99 fee way before you are made to enter your credit card number. There should also be a very clear "confirmation" button before your order is processed. I feel like the site tricks you into paying a large shipping/handling fee and tricks you into placing an order. I feel scammed.Desired Settlement: When I initially called FromYouFlowers for help with this issue I had told them that I would pay the $19.99 for the flowers since they were nonreturnable. I wanted a refund of $14.99 shipping/handling fee that was not clearly disclosed until after inputting my credit card number. I do feel that I am entitled to a full refund since the website never had me click on "confim" to process my order. I am asking for a full refund of $34.98 for flowers sent to [redacted] in [redacted] on 9/18/03.

Business

Response:

We called the customer and resolved this complaint entirely. We issued a refund to the customer as well as sent them a gift certificate to utilize on a future purchase. The customer was very happy with this. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered and paid for flowers to be delivered for an anniversary on June 12th. I paid extra for same day service. In the evening I had a call from the company to say that they did not deliver the flowers as they did not have a driver available. They agreed to call the recipient to explain, to send the flowers the following day and to refund my payment as a gesture of apology. They called the recipient and refunded the cash but did not deliver the flowers.Desired Settlement: This is a truly appalling company. Now that I look on line I see that my experience is typical. I would like an explanation from the company about what happened, a full apology, and for the flowers to be delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered the summer sunrise bouquet with bright pinks, yellows and purples-The flowers I received were not even a full vase of flowers as shown on the order. I paid for the a DELUXE bouquet with bright vibrant colors for a very special 80th birthday. This one I received was depressing. The one I ordered had small roses, yellow large roses, purple flowers, pink and fuchsia colored with yellow center flowers, etc. Very happy and exciting colors.

Instead, I got something that looks nothing like my order instead I got: lot of green fern filler is used, faded brown and yellow lilies(which I do not like), big carnations, only 3 pink, not yellow roses, not what I ordered. I ordered a deluxe bouquet – much larger bouquet not the regular size. The yellow lilies had brown spots in them and was faded looking. I could have order a much cheaper bouquet if I wanted this. It was a very depressing arrangement.Desired Settlement: The company should not substitute the complete order. It was nothing like what I ordered and paid for. It was close to $60 for the order. If florist is not able to send the arrangement, then they should cancel order or let applicant select another order. I was told minor substitution but was given a completely different arrangement of flowers for my mother's 80th birthday.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed a online order with this company on 1/31/14 to schedule delivery of flowers on 2/13/14. I called the company on 2/13/14 to confirm the order and was given false information about the delivery. By the end of the day the delivery was not completed and I called and emailed numerous times on 2/14 only to told they could not make contact with the delivering florist. By 9pm on 2/14 I had not had any confirmation and no delivery. I called to cancel and the order and request a refund as it was apparent the order was never going to happen. They withdrew the money from my account on 1/31/14 and still have it. I did not receive the service I requested and have not received any confirmation of my money being returned. So, they extorted money from me with no reply. This is a dangerous practice and hopefully illegal. Thank you, Jennifer M Latz 2/15/14Desired Settlement: I would like to be reimbursed for the full amount that I paid for this service.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers for a birthday, and the bouquet cost $65. I also paid a $14.99 service fee, a $2.99 Same Day/Weekend fee, and an additional $4.99 for expedited service. A day later, they still have not arrived, and the event was ruined.I phoned Customer Support to complain, and the woman I spoke with offered to refund the $4.99 and then promptly hung up on me. I haven't heard since then.This business should not be Revdex.com accredited. Complaint after complaint come in to this company, and no one is requesting anything but refunds--refunds don't solve the problems this business has!Desired Settlement: I would like a full refund on this.

Business

Response:

This case has been completely resolved. We have credited back the customer a total of $17.98, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers from this company and they have a hidden box on their site to sell your information to a company called [redacted]. Suddenly I am getting magazines sent to my house that I have not ordered. I called the number of the magazine and was told that I need to call the third party [redacted]s. I try calling them and all you get is recordings. I have emailed them and requested that they cancel any magazines, not use my credit card and remove all information. I want this company and [redacted]s.com sued, shut down, reported WHATEVER IT TAKES TO PUT THESE [redacted] OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!Sorry I tried to use what I thought was a reputable company to order flowers for my new granddaughter.Desired Settlement: Confirmation my credit card is not being billed, refunds if required and both companies put out of their illegal businesses.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else I can do regarding this case.

Review: The [redacted].com website allows users to select the date of delivery, but nowhere on the site is the customer informed that there may be severe delays with shipping the order. I placed my order on Tuesday November 26 and was allowed to select November 27 as the delivery date. My order was confirmed as being processed by email on the 27th. However it was not delivered. Until today, November 30, my order has still not been delivered, and after communicating back and forth, and being told there were issues with the local florist/supplier I am now told it will be Monday, December 2 before delivery. I canceled the order and requested a full refund as the flowers would be insulting to be received so late at this point. The website needs to be updated with disclosures. It should say that there is a possibility that the flowers will not be delivered on time, and give the scenarios why before the customer proceeds with payment. If delivery to a rural area, the holiday season, suppliers, or even weekend delivery would be a problem, I should have been immediately notified before payment, preferably via popup. Had I known this, I could have made a better formed decision about whether to make the purchase originally and been saved a great deal of embarrassment for missing the sending of congratulatory flowers for a very important personal event that I could not attend.Desired Settlement: [redacted].com has informed me that they initiated the refund process on November 30 and that it would take 1-3 business days to refund 100% of payment back to my Paypal account. Therefore no settlement is requested at this time.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $30.00 credit towards a future purchase. Please let us know if there is anything else we can do regarding this case.

Review: I ordered the Super Sweet Snack Gift Basket for a friend's birthday on 3/13 setting up delivery for 3/14 to his home. Fromyouflowers.com guarantees next day delivery to residential addresses before 6pm, however, I received a delivery confirmation around 4:50pm today stating the package was delivered which it wasn't.

5:00pm, I emailed Fromyouflowers and they stated that I should of never received that email since the package has not yet been delivered but they ensured that the package would be delivered by 6pm.

6:00pm, still waiting package still not received.

7:14pm, I call Fromyouflowers Customer service number, and they state again that I should not have received the confirmation email, but ensures that the package will be received today. I then tell the Rep that I would like to speak to a Supervisor because I am frustrated and would like a full refund. The rep puts me on hold for about 2 minutes then the line disconnects. Fromyouflowers never returns the call.Desired Settlement: I would like a full refund back to my [redacted] account.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and emailed an apology letter. Please let us know if there is anything else we can do regarding the order.Thank you

Review: Ordered flowers to be delivered 2/13/15. Nothing delivered. Complained on 2/17/15 asking to be reimbursed was told that they were delivered but no one was there (which we were) and said they would try again today (4 days late). Told them that Valentine's day is now over and flowers already 4 days old rather be reimbursed since I already went out and bought substitute flowers. Don't need 4 day old flowers. They promised delivery on the 13th and didn't. I should be reimbursed by $54.40.Desired Settlement: Just refund to my credit card and an apology

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Bait & Switch...Beyond disbelief!I would not buy anything else from here. And since they like to filter there reviews. Here goes one...This company really sucks! They messed up my entire order!!!! I have never worked with a company that was so incompetent. Completely not what I ordered!!! They couldn't get my order filled. I had to call places myself then they found someone but cancelled it by accident. Which I would not have known. They did not call me I had to keep calling them. They said they got it fixed. Then came back and said it couldn't be delivered on time. I called the shop myself and I knew from you flowers were lying because the shop told me they had already approved it. So I called the shop back to get the lady's name and called from you flowers back...lol. Omg its amazing they could deliver it suddenly on time now...lol. my boyfriend sent a picture Omg lmao look at this mess! I paid $40 for this? Yeah never again. I hate this company they ruined everything!Desired Settlement: I am still in shock. Wow!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

From you flowers has never delivered a good experience for me..the first two times I ordered same day and that did not happen. They came one or two days later and the first time not in the best condition. The third time I have them a chance the flowers NEVER came they kept saying tomorrow , tomorrow for three straight days so I finally cancelled..I will never use them again..it's three strikes your out!!! Friends have used them and not one of them had a good experience. They shouldn't be in business. Worse customer service.