From You Flowers

Review: I ordered and paid for flowers to be delivered for an anniversary on June 12th. I paid extra for same day service. In the evening I had a call from the company to say that they did not deliver the flowers as they did not have a driver available. They agreed to call the recipient to explain, to send the flowers the following day and to refund my payment as a gesture of apology. They called the recipient and refunded the cash but did not deliver the flowers.Desired Settlement: This is a truly appalling company. Now that I look on line I see that my experience is typical. I would like an explanation from the company about what happened, a full apology, and for the flowers to be delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I was planning to take my mom to dinner on her birthday, but her work plans changed. We rescheduled, but I still wanted to do something for her ON her birthday. So, I decided to send her flowers at work. I found this You Flowers place online and it looked decent, so I thought I would give it a try. Boy, was that a mistake! I ordered the flowers in the morning online and a very pretty arrangement from "same-day" selection (for which they charge $1.99-not bad), and, just to be sure, I selected the "4-hour expedited guarantee". I received the confirmation and all seemed fine until about 6 hours had passed and my poor mom had still not received her flowers. I called and talked to someone about it and she said they wouldn't be able to honor the 4-hour expedited guarantee (obviously), but that they would be delivered before 5 p.m. and refund the $4.99 expedite fee. Well, she never got the flowers! I emailed customer service to see what was up, only for them to tell me that they would not be able to deliver them at all that day (which had become obvious-since it was the end of the day and she had no flowers). I called and the guy (was short with me) kept putting me on hold for several minutes a time. He didn't want to refund my money at all, so I didnt really have a choice but to remain on the line. He kept saying that they would deliver them the next day with an apology note. But, the next day wasn't her birthday, and I didn't know where she would be the next day since she travels a lot for work - and I wasn't sure that they would keep that promise, either, since they had already broken two on the same day. I finally convinced him that the next day would not work and he agreed to give me a full refund - which I have yet to receive. Jeez. I could have left work, picked up some flowers, and delivered them to her in the amount of time I was on the phone with them. I just wanted to do something nice for my mom. Instead, she received no flowers and I had to deal with this deadbeat company all day while I was at work. This place sucks. If had known, I would have called a local florist directly in the first place and still might have been able to have them delivered that same day.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Stop doing business.

Business

Response:

Business Response /* (1000, 5, 2013/05/07) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued. Additionally, we issued the customer a $30.00 gift certificate to utilize on any future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: Unresolved issue concerning misleading advertising and product description of advertised items.

After receiving the floral arrangement sent by my son, I questioned the quality of the products sent. I contacted the company via numerous emails and as well sent pictures to them and explained as to why I was questioning what had been ordered, and what I actually received. The item ordered was not even close, in comparison, to what I had received. I tried to contact them as well and after being on the phone for a very short time, was disconnected, as to what they referred to as a "high call volume." They missrepsented what was being sold, and what was actually sent. The only offer of any type of refund was $19.98 for a bear and box of chocolate that was included with the arrangement. At this time they contradicted their own guarantee.Desired Settlement: An entire refund, not a partial refund as they wish to offer.

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. Please feel free to contact us with any other questions or concerns. Thank you!

Review: This website says satisfaction guaranteed - I am not satisfied and they have made no remedy of a refund - only a partial credit which is ridiculous.The flowers for a funeral wore horrible half dead not white and nothing like described - when confronted with the poor quality the local florist manager Tina called and was rude and mean to the recipient who just lost her mother. They were so rude in fact that they were told that the police will be contacted if anyone shows up on this property after what happened. I called to speak with a manager but there was absolutely NO RESOLUTION! I filed a dispute through PayPal and now I am filing a formal complaint.

Product_Or_Service: Funeral Flower Arrangement

Order_Number: Order# [redacted]

Account_Number: May 23, 2013 05:52:2

Desired Settlement: DesiredSettlementID: Refund

I want all of my money back - every single cent!

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. Additionally, we provided the customer with a $20.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I placed a same-day order for a flower arrangement and balloons. Merchant promised delivery by 3pm. Not only did merchant fail to honor the promised delivery, they NEVER delivered the order! This merchant engaged in false and deceptive advertising. They placed the order with a local florist that did not have the flowers as advertised then placed the order with another local florist that could not deliver the order. I called merchant to get a status update and learned that delivery was not made. This incompetence has cost me the opportunity to place an order with a competent online florist company.Desired Settlement: I want a full refund. Company should also deliver order for ruining special occasion.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1) I have not received credit on my credit card for the original order.

2) Company's offer to have a $40 arrangement sight unseen is an unacceptable response given the gravity of the situation.

This company has ruined a special milestone event with it's botched delivery. The least they can do is send the original arrangement that I picked!

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: I placed a online order with this company on 1/31/14 to schedule delivery of flowers on 2/13/14. I called the company on 2/13/14 to confirm the order and was given false information about the delivery. By the end of the day the delivery was not completed and I called and emailed numerous times on 2/14 only to told they could not make contact with the delivering florist. By 9pm on 2/14 I had not had any confirmation and no delivery. I called to cancel and the order and request a refund as it was apparent the order was never going to happen. They withdrew the money from my account on 1/31/14 and still have it. I did not receive the service I requested and have not received any confirmation of my money being returned. So, they extorted money from me with no reply. This is a dangerous practice and hopefully illegal. Thank you, Jennifer M Latz 2/15/14Desired Settlement: I would like to be reimbursed for the full amount that I paid for this service.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I have multiple issues...Advertising, customer service, delivery, product, refund and service issues. Ordered a Bright Blue Sky Bouquet for my better half's birthday to be delivered to her work and paid the extra for A.M. delivery. Wasn't delivered until 4 pm and it looked nothing like what I had ordered for $73. Looked more like something you'd get at [redacted] for $18. I conveyed my displeasure via email and phone. Was told they would credit me back the $4.95 for expedited delivery. Told them that was not sufficient. I work hard for my money and $73 for what was delivered...I was embarrassed! After many conversations, I was told they would give me a 20% credit. I advised that still paying over $50 for what they delivered was not an option. After many back and forth emails...I was told they would redeliver a new bouquet of the correct product...6 days later. And I'll be.....it's the same small arrangement sent as the first time. Not happy at all! Canned email messages is not customer service. Having a picture of one thing and delivering something else is not good customer service among the many other issues with this company. I still want my money back! I won't make the mistake of using or referring any of my friends to this company.Desired Settlement: I want my money back!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with re delivering to the recipient. We have also emailed the customer a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: feb 13 2015 I ordered one dozen rainbow roses 59.99 stuffed teddy bear 9.99 galas vase 6.99 service fee 14.99 same day fee 5.99 tax 7.01 the discount 30 dollars off equals 84.95. iwas happy with that order until I found out it was charge 3 times I saw it right away and called fromyouflowers.com[redacted] and the customer service said when they deliver the item dont receive the other two.but unfortunately they just left the 3 boxes of item outside my house feb 14 2015 then I called them and they said they cannot do anything about it. I dont think thats fair I was charge 84.95 3x. my wife not working she just gave birth we are having financial difficulty I just want her to be happy even im broke I felt I was ripped off by fromyouflowers.com they should have been able to cancel the two item right from the start. my order number are ([redacted] )([redacted] )([redacted]). I hope you could help me rufund my moneyDesired Settlement: pls help me to refund my money

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount on both of his duplicate orders . Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I purchased a flower bouquet to be sent to my sister in ** for her birthday. The company first confirmed that the product was being delivered but then called me from an "unavailable number" only to tell me that the product could not be delivered on the day I asked to be delivered. I had used the same service a year back exactly for the same occasion and even then they could not deliver the product. Two years in succession with the same result.Desired Settlement: Well the money was refunded for 2014. I had to file for another refund for 2015.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement delivered on behalf of our company. We have also emailed the customer a $20.00 gift card to be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I placed an order online that advertised same day service. I was unable to choose same day service and had to go with the next day service. I placed the order and the email I Received as confirmation of my payment and delivery date of 3/22/15. I received a call after they confirmed this delivery date and took my money and was told they could not find a florist in [redacted] that would deliver on the alternate date. I'm sorry but that is false advertising and no company should be allowed to charge your credit card before they know whether or not they can deliver. That is unacceptable. These flowers were for my sick Grandaughter in another state. If I wanted them to deliver Monday or later, I could have called local. I chose this particular company because of the advertising. Now I have to wait on money to be put back on our card, and have someone local deliver Monday. I will never use this company again, and will be sure to write a negative review to pass the word. No amount of upgrade or apology is acceptable with false advertising. A company should never take money first and then call you and tell you they cannot deliver. They had no trouble deducting this money from my account, but can't refund it until way into the next week. What's wrong with this picture.Desired Settlement: I want the money back on our account immediately.

Business

Response:

This case has been completely resolved. At this time we have voided the customers charge, along with a future complimentary arrangement to be sent to any recipient of their choice at anytime. As of right now we have not received a call back from the customer but we will still honor the offer once they have gotten back to us.Please let us know if there is anything else we can do regarding this case.

Review: I ordered the summer sunrise bouquet with bright pinks, yellows and purples-The flowers I received were not even a full vase of flowers as shown on the order. I paid for the a DELUXE bouquet with bright vibrant colors for a very special 80th birthday. This one I received was depressing. The one I ordered had small roses, yellow large roses, purple flowers, pink and fuchsia colored with yellow center flowers, etc. Very happy and exciting colors.

Instead, I got something that looks nothing like my order instead I got: lot of green fern filler is used, faded brown and yellow lilies(which I do not like), big carnations, only 3 pink, not yellow roses, not what I ordered. I ordered a deluxe bouquet – much larger bouquet not the regular size. The yellow lilies had brown spots in them and was faded looking. I could have order a much cheaper bouquet if I wanted this. It was a very depressing arrangement.Desired Settlement: The company should not substitute the complete order. It was nothing like what I ordered and paid for. It was close to $60 for the order. If florist is not able to send the arrangement, then they should cancel order or let applicant select another order. I was told minor substitution but was given a completely different arrangement of flowers for my mother's 80th birthday.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers on the 7th of November to be delivered on the 8th. They called and said no deliveries in the state of ** on Sundays so they guaranteed me Monday the 9th delivery, as of 6:30 EST on the 10th of November the flowers have still not been delivered and they are claiming an issue w/ the florist.Desired Settlement: Refund immediately

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. At this time we have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order. Thank you

Review: ordered a Christmas centerpiece flower for relative to be delivered for Christmas. Product was called Merry and Bright Christmas centerpiece and showed three prices levels : regular-deluxe-premium. I opted for the deluxe version which showed 2 candles, numerous flowers and ornament-like decorations. The product delivered had one candle, half the flowers shown on the regular version and no ornament-like decorations, it looked like a stripped down version of the regular centerpiece. I have e-mailed the company, after I happened to stop by the relative's house by chance the day after Christmas and saw what a puny gift had been delivered. I have sent the company pictures of the delivered product and what was on the website got me to choose from. I don't want others to be deceived like I was especially if they never see what is being delivered from what they think they have orderedDesired Settlement: warn others to beware of faulty product images --not getting delivery of gifts in the appearance of what you thought you ordered and paid for.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.

From you flowers has never delivered a good experience for me..the first two times I ordered same day and that did not happen. They came one or two days later and the first time not in the best condition. The third time I have them a chance the flowers NEVER came they kept saying tomorrow , tomorrow for three straight days so I finally cancelled..I will never use them again..it's three strikes your out!!! Friends have used them and not one of them had a good experience. They shouldn't be in business. Worse customer service.

Review: Completely wrong product

Friday, 8/9/2013 I ordered the "Snack Gift Basket" on their website, I also payed extra for the delivery on the day of. On the site, it shows a varity of chocolate candys and a bunch of just junk food that everyone loves. When the package was recieved by the person (which it was also 30 minutes late, and they said it would be there before 3pm) it was NOTHING like the picture. There were nuts, and random things, weird coffee candy .... nothing that the person that I sent it to even likes... and I KNOW that.... so that was embarassing. FromYouFlowers really needs to step up their game, it's ridiculous. I would like a refund, at least the price of the basket. I'm completely dissapointed!Desired Settlement: Refund of at least the Basket.

Business

Response:

Business Response /* (1000, 8, 2013/08/29) */

This has been resolved entirely. We have contacted the customer three times both via phone and email in an attempt to resolve this. We left a final voicemail confirming that a full refund had been issued to the customer's account and sent an email confirming this as well. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I had ordered a bouquet of flowers to be delivered. It was not delivered at all.Desired Settlement: I want a refund and I would like a gift for [redacted] up my day.

Business

Response:

This has been resolved entirely. We spoke to the customer and confirmed the refund which had already been issued. In addition, we offered the customer a complimentary arrangement to be sent. The customer was happy with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I made a purchase online at fromyouflowers.com on 02/06/2014, I received a confirmation email from this company shortly after. the email stated my order number and details. such as delivery date 02/14/2014, and itemized amount for charges. As of 9pm on 02/12/14 I received an email from this company stating that my order will be delivered on 02/13/14..... I immediately contacted them requesting to cancel my order as this order was a valentines day gift for my wife and was to be delivered to her at work on 2/14 valentines day! As we are and were out of town today 02/13/14 and not able to accept the package at her work! I was told that there was no way to cancel the order or change the delivery date to the actual scheduled date!The flowers we dropped of at my wifes workplace and she asked one of her co workers to open them and put them in the vase with water so they would die! She called my wife back and told her that almost half of the flowers were almost dead and wilted!!! My wife asked for a picture to be texted to her and when she got the pictures and showed me I immediately contact the company and was on hold for over 5 minutes and no one picked up!!!SO not only were the FLOWERS not delivered on the correct date but they were also dead and wilted!!!! and now my gift is ruined!!!!I WANT A REFUND IMMEDIATELY!PLEASE HELP ME!!! THANK YOU FOR YOUR TIME [redacted]Desired Settlement: I WOULD LIKE A REFUND IN FULL!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Bait & Switch...Beyond disbelief!I would not buy anything else from here. And since they like to filter there reviews. Here goes one...This company really sucks! They messed up my entire order!!!! I have never worked with a company that was so incompetent. Completely not what I ordered!!! They couldn't get my order filled. I had to call places myself then they found someone but cancelled it by accident. Which I would not have known. They did not call me I had to keep calling them. They said they got it fixed. Then came back and said it couldn't be delivered on time. I called the shop myself and I knew from you flowers were lying because the shop told me they had already approved it. So I called the shop back to get the lady's name and called from you flowers back...lol. Omg its amazing they could deliver it suddenly on time now...lol. my boyfriend sent a picture Omg lmao look at this mess! I paid $40 for this? Yeah never again. I hate this company they ruined everything!Desired Settlement: I am still in shock. Wow!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ORDERED FLOWERS ONLINE FOR MY MOTHER'S FUNERAL AND THEY WERE NEVER DELIVERED!!!!!!

A,MOUNT CHARGED TO MY ACCOUNT WAS $75.97.Desired Settlement: FOR NOW A REFUND. THIS HAS CAUSED ME EXTREME DISTRESS AND I INTEND TO SUE FOR DAMAGES IF I AM NOT SATISFIED WITH THE END RESULT.

Business

Response:

This has been resolved entirely. A member of our team reached out to the customer to apologize. Additionally, we refunded his account in full as well as offered a complimentary arrangement to be delivered to the recipient of his choice. This offer does not expire and can be redeemed at any time. We consider this closed. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered flowers for same day delivery (extra charge) and delivery before noon (extra charge). These flowers were received 3 hours late, negating the purpose of ordering flowers in the first place. How am I expected to send someone a message "I hope you have a good day" (someone who had a terrible day) when they will not arrive until the end of business? From You Flowers site says 100% satisfaction guaranteed and at this point I would have been better off (less stress and more money) if I never engaged the company to do business. The flowers were not even close to as described on the website; there were fewer flowers, flowers in bud form, and wilting roses.Desired Settlement: The total Service/Handling fee for this delivery was $23.97. Because I already contacted the company they were willing to refund $5.99. I'm looking for a refund for the remaining $17.98 because the website and the order confirmation state (and I quote) "Delivery will occur within the guaranteed time frame." This did not occur so I think a refund of the delivery charge is fair.

Consumer

Response:

As a result of the Revdex.com inquiry, Robyin F[redacted] at From You Flowers contacted me. She and the company are going to refund the requested amout and understood my issue. Further, the company extended me a credit for $20 for my troubles.

I would consider my complaint satisfied and I appreciate your involvement in getting this resolved.