From You Flowers

Review: First, I received my flowers and they were not the flowers I ordered. I also ordered balloons and did not receive the right color or amount. I was charged for two but only received one. After filing a complaint online and calling there customer service, they want to pick up the old flowers and replace them with different. No refund for my over charge on balloons. THEN I checked my back account and noticed they charged me 3 times for my order! My order was 68.97 and I currently have three pending charges in that amount. I called the company and they claim they are "pending" charges and will go away. It has already been 3 days since I placed the order. I am very un happy and I want to be fully refunded!Desired Settlement: I want my money back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: Non-delivery, no attempt at resolution.

When I contacted the company regarding non-delivery, was told well that's the address we had, UPS left it on a porch, and UPS will not go back and re-deliver. No, "I'm sorry", "that's unfortunate", no attempt at ANY resolution. I never heard of UPS delivering "a floral arrangement". What, rolling around in their truck?Desired Settlement: Refund; I don't want to ever use this company again. Should have checked with Revdex.com first, lesson learned.

Business

Response:

Business Response /* (1000, 5, 2013/04/09) */

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Review: I made a purchase online at fromyouflowers.com on 02/06/2014, I received a confirmation email from this company shortly after. the email stated my order number and details. such as delivery date 02/14/2014, and itemized amount for charges. As of 9pm on 02/12/14 I received an email from this company stating that my order will be delivered on 02/13/14..... I immediately contacted them requesting to cancel my order as this order was a valentines day gift for my wife and was to be delivered to her at work on 2/14 valentines day! As we are and were out of town today 02/13/14 and not able to accept the package at her work! I was told that there was no way to cancel the order or change the delivery date to the actual scheduled date!The flowers we dropped of at my wifes workplace and she asked one of her co workers to open them and put them in the vase with water so they would die! She called my wife back and told her that almost half of the flowers were almost dead and wilted!!! My wife asked for a picture to be texted to her and when she got the pictures and showed me I immediately contact the company and was on hold for over 5 minutes and no one picked up!!!SO not only were the FLOWERS not delivered on the correct date but they were also dead and wilted!!!! and now my gift is ruined!!!!I WANT A REFUND IMMEDIATELY!PLEASE HELP ME!!! THANK YOU FOR YOUR TIME [redacted]Desired Settlement: I WOULD LIKE A REFUND IN FULL!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: The Premium Fruit Basket I ordered for my father and step-mother looks very different from what was actually delivered. The one delivered had only about 1/3 of the number of fruit pictured online. The basket that was delivered had only 2 apples, two bananas, two oranges, two kiwi, and one pineapple. A photo of what was delivered is attached to this email.

Conversely, the one I ordered displayed 3 oranges, a red pear, a green pear, 3 golden apples, 2 green apples, 4 red apples, 2 kiwi fruit, a bunch of red grapes, a bunch of green grapes, a bunch of at least 4 bananas, and a pineapple.

I was very disappointed in what my father received. What was delivered was not what I paid for. I even paid for a Deluxe upgrade, so I expected the items to be impressive. However, the Florist Designed Christmas Centerpiece was actually missing one of the tapers (2 were pictured online), though it was basically comparable to what was pictured online. However, the same cannot be said for the fruit basket.Desired Settlement: I was billed for $131.94. I am desiring a partial refund of $55.57. This combined with the $10.40 already refunded would equate to a 50% refund. This would compensate for the missing produce/products.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I had ordered a bouquet of flowers to be delivered. It was not delivered at all.Desired Settlement: I want a refund and I would like a gift for [redacted] up my day.

Business

Response:

This has been resolved entirely. We spoke to the customer and confirmed the refund which had already been issued. In addition, we offered the customer a complimentary arrangement to be sent. The customer was happy with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered flowers for same day delivery (extra charge) and delivery before noon (extra charge). These flowers were received 3 hours late, negating the purpose of ordering flowers in the first place. How am I expected to send someone a message "I hope you have a good day" (someone who had a terrible day) when they will not arrive until the end of business? From You Flowers site says 100% satisfaction guaranteed and at this point I would have been better off (less stress and more money) if I never engaged the company to do business. The flowers were not even close to as described on the website; there were fewer flowers, flowers in bud form, and wilting roses.Desired Settlement: The total Service/Handling fee for this delivery was $23.97. Because I already contacted the company they were willing to refund $5.99. I'm looking for a refund for the remaining $17.98 because the website and the order confirmation state (and I quote) "Delivery will occur within the guaranteed time frame." This did not occur so I think a refund of the delivery charge is fair.

Consumer

Response:

As a result of the Revdex.com inquiry, Robyin F[redacted] at From You Flowers contacted me. She and the company are going to refund the requested amout and understood my issue. Further, the company extended me a credit for $20 for my troubles.

I would consider my complaint satisfied and I appreciate your involvement in getting this resolved.

Review: Completely wrong product

Friday, 8/9/2013 I ordered the "Snack Gift Basket" on their website, I also payed extra for the delivery on the day of. On the site, it shows a varity of chocolate candys and a bunch of just junk food that everyone loves. When the package was recieved by the person (which it was also 30 minutes late, and they said it would be there before 3pm) it was NOTHING like the picture. There were nuts, and random things, weird coffee candy .... nothing that the person that I sent it to even likes... and I KNOW that.... so that was embarassing. FromYouFlowers really needs to step up their game, it's ridiculous. I would like a refund, at least the price of the basket. I'm completely dissapointed!Desired Settlement: Refund of at least the Basket.

Business

Response:

Business Response /* (1000, 8, 2013/08/29) */

This has been resolved entirely. We have contacted the customer three times both via phone and email in an attempt to resolve this. We left a final voicemail confirming that a full refund had been issued to the customer's account and sent an email confirming this as well. Please feel free to contact us with any other questions or concerns. Thank you!

Review: This company promotes on their website that "Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers will be Delivered Today!" This is false advertisement. I have had this happen twice with this company now and after thinking the first time was an honest mistake, tried them again. I am still waiting for my flowers to be delivered before noon from 2 days ago and paid the extra money for it too. I was appalled by the list of complaint's from other consumers about how this company is dishonest and unprofessional. They need to be accountable for their false advertisement and dishonest service to customers.Desired Settlement: I paid for flowers last August 2015 the first time that were delivered a week after the promised to deliver date and received a confirmation that first day that they were delivered, If I had not called the recipient I would have never known and my flowers would have never been delivered but they charged my card. I might add this was for a family of a deceased child a week late. Embarrassing. I ordered flowers to be delivered to my Daughter on Tuesday 9-8-15 and their website stated that if I paid the extra $4.00 it would be guaranteed that they would be delivered before noon that same day. Here it is 2 days later and even after speaking with a Manager, no delivery. I might add then when I called to check the status on their customer service line, it tells you that they cant take any calls and to email them. They need to be put out of business for ripping so many people off and causing such frustration and humiliation to the customers who chose them for flower delivery. Please read all the list of complaints on line when you [redacted] them.

Thank you!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: My fiance gave up a promotion at work and agreed to relocate with me. It was a very difficult decision that almost ended our relationship. I had not seen her in days and we were to meet Saturday morning.. I wanted to start things fresh with flowers in part to say thank you and that I love her. This was a deeply emotional and personal decision for both of us.

I ordered flowers from from you flowers on line at 11 am. the site is full of same day delivery guarantees. despite them I paid a premium for delivery with in 4 hours by 3 pm. At 430 I had not receive a call text or sound about the flowers. At 455 I called the company. After being on hold for 30 mins. I was told that they did not have the product available and that my flowers would not be delivered, I plead with them to try. they refused. I offered to pay a taxi for one of there employees to go to a stop and shop and by the flowers there and bring them to my fiance's place of employment and they refused. (they were with in driving distance to both the supermarket and the place the flowers needed to be delivered.) So, I paid 75 dollars for flowers to be delivered before 3 today. This company would not deliver them and despite paying a premium for the smaller delivery window, they chose not to inform me that they could not make the delivery until after 5pm when my ability to do something different or explore any other option with another florist were gone. They were unwilling to do ANYTHING to resolve the problem they created other than refund my money. The employees were condescending and refused to provide me with these names. I was on hold waiting for some one to initially answer the phone for 40 minutes. there was a message saying they could not confirm if any flowers were delivered.Desired Settlement: First I would like an apology and explanation as to why I was not notified when they know, so I could do something about it. I want to know why they would not get the flowers from a retailer and deliver them to complete my order. Had they done that this may have been as very different review. I would like a full refund, flowers sent at a later time, (they should send me flowers too) and compensation at my hourly rate for the time I spent waiting and on the phone with them.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order. We have also given him a complimentary arrangement on behalf our company valued at $65.00 that has been delivered. We have also offered him a future complimentary arrangement in the amount of $65.00 that he can use at anytime. At this time the customer has refused the second complimentary arrangement, but if he changes his mind we are still happy to honor our offer. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ORDERED FLOWERS ONLINE FOR MY MOTHER'S FUNERAL AND THEY WERE NEVER DELIVERED!!!!!!

A,MOUNT CHARGED TO MY ACCOUNT WAS $75.97.Desired Settlement: FOR NOW A REFUND. THIS HAS CAUSED ME EXTREME DISTRESS AND I INTEND TO SUE FOR DAMAGES IF I AM NOT SATISFIED WITH THE END RESULT.

Business

Response:

This has been resolved entirely. A member of our team reached out to the customer to apologize. Additionally, we refunded his account in full as well as offered a complimentary arrangement to be delivered to the recipient of his choice. This offer does not expire and can be redeemed at any time. We consider this closed. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On or about April 22, approximately 9:00AM MT, I placed an order for same-day delivery with From You Flowers. I paid a premium delivery price for same day delivery, plus an additional charge for delivery within the next 4 hours. The delivery did not take place until approximately 5:30 PM local time, not only failing to be delivered by the end of the business day, but also failing to meet the promised delivery time within the next 4 hours, for which an additional surcharge was paid.

Subsequently, I discovered on May 26 that From You Flowers has forwarded my name to several magazine subscription providers without my permission. I spent 30 minutes on May 26, 2015 from 1400-1430 trying to cancel with just one of the providers, [redacted] magazine (acct#[redacted]), where I spoke with [redacted], finally canceling my unwanted subscription.Desired Settlement: I would like a billing adjustment for the amount of the same day surcharge, the 4-hour delivery and an additional $10 credit for my wasted time canceling with [redacted] (I make a salary of $33 per hour). Additionally, I would like From You Flowers to stop sharing my information, internally and with external

vendors and completely delete my record as a customer, so it is not found in their system in the event of data compromise or accidental vendor sharing.

Business

Response:

This case has been completely resolved. We have credited back the customer a total of $14.99 for this order. Please let us know if there is anything else we can do regarding this case. Thank you

Review: I had ordered a Deluxe Gift basket for my son that had candy and cookies in it. The picture shows full size candies like [redacted] and so on. When the basket was sent to his work it had all miniature candies in it. The basket looks nothing like the picture on the web page. I contacted the company and they told me that it had been to long between the delivery and my complaint. I started the complaint the day after the delivery and I was able to get pictures to them 8 days after the delivery. They offered a 15.00 certificate that is not good enough. Especially after I Spent $73.00 .Desired Settlement: Money Back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flowers to be delivered to local hospital. ordered before 3 PM for same day deliver as website states - didn't happen, but was not advised until another phone call was placed. Was told would be delivered "asap" the next day. Called around 1 PM for delivery confirmation. they didn't know anything. upset, called back, asked to speak to supervisor - apparently, everyone there is a supervisor! she called florist, florist told them they had delivered & left @ volunteer desk. I asked for florist name so I could contact directly. refused to give me florist name. told me to call hospital - I asked "supervisor" to hold so I could call hospital directly and not have to wait another 20 + mins on hold calling back. of course, "supervisor" simply hung up on me when I put her on hold. Called hospital, no flowers were ever delivered. So was lied to about "delivery". Horrible, horrible customer service. this place feels like a scam - how does anyone know if their flowers are ever even delivered! some just assume and never follow up. are they just collecting people's money and never actualling doing any "flower delivery business"?

I called the name/number listed under the alert on this page. spoke directly to [redacted], who apologized and offered to investigate .. no, thanks, lesson learned .. asked for full refund, which she has emailed me that I will receive. If refund does not appear, I suppose I will have to contact credit card to dispute. This is the absolue worst experience with any business I have ever had.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be sent out at a future date. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered flowers for my mother's birthday. One the website, a full vibrant bouquet was shown. What arrived was a box of sparse, wilted flowers. Within a couple hours they looked even worse, almost dead. On top of the fact that they looked nothing like the advertised bouquet, they were not healthy flowers and died before the day was over. For a delivery service that specializes in flowers for special occasions, this should not be the quality they are providing.Desired Settlement: I would like a full refund.

Business

Response:

I have contacted this customer several times in regards to this case. I have left my third and final message, along with an email, letting the customer know we are committed to resolving this issue. We let the customer know we would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case.

Review: I ordered flowers at 4 am PST for same-day delivery. From You Flowers guarantees same-day delivery if you order before 3 pm in the delivery time zone; I, obviously, beat that deadline by 11 hours. I even paid the extra charge for delivery on that day, which is stated to be between the hours of 9 am - 6 pm. At 6:30 pm, that day, the person who was supposed to have received the flowers had not received anything, or even a phone call. When I called to follow-up on this order, around 7 pm, customer service could not give me a clear answer as to if my flowers were going to still be delivered that evening (which was already unacceptable) or what had happened. The representative was clueless and not helpful at all; she told me they would keep trying to contact the florist and then follow-up with me. I, also, sent an email about this to customer service and received a $10 gift certificate towards my next purchase and an offer to call the person who was supposed to receive the flowers and apologize. Why would I want to purchase flowers from them again when my first purchase was a disaster? Why would I want to give the company more business? I don't want a $10 rebate - I want a refund! I am waiting to hear back about getting a refund.

Also, this company runs an ad with Google that says it has 4.5 stars in reviews, but its reviews everywhere on the internet are between 1-2 stars. This ad is obviously false and misleading.Desired Settlement: I would like a refund. Additionally, it would be valuable to investigate this company's false advertising and put an end to it.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a ten dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Order DetailOrder Number: [redacted]Click Here to send your recipient Flower Care Instructions.Abundant Azalea $39.99Google Discount($8.00)Selected Item Options1 I Love You Balloon $5.00Service/Handling $14.99Same Day/Weekend Fee$1.99Item Total$53.97Delivery Date: 10/16/2013Delivery To:[redacted]Billing InformationOrder Date: 10/16/2013Order Total: $53.97Payment Method: MasterCard XXXX-7446Desired Settlement: FULL REFUND for selling one item on line and shipping something else!

Business

Response:

This case has been completely resolved. We have refunded the customer in the full amount of his order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

I ordered the deluxe sized 'just tickled' bouquet from the fromyouflowers.com website. The item description was as follows:
Includes:
• Yellow Asiatic Lilies
• Hot Pink Carnations
• White Daisies
• Yellow Button Mums
• Silver Vase
I also ordered 6 balloons to accompany the arrangement. When the order was delivered, it was missing 4 of the 6 balloons, it was delivered in a hideous metallic pink vase (not silver like description clearly states), there were no yellow lilies to be found (and no comparable flower in its place) and the arrangement appeared to be quite a bit smaller than what was pictured. Today was a very special day for someone very special in my life and I am very disappointed with the services I received. When you spend $80 on a delivery gift, you should be able to trust that your purchase is what was expected and represented by the company.

I wish I would have read the reviews of this company before I ordered flowers for my mom, who is very ill and hospitalized. I'm seeing a lot of common problems among many of the reviews that I experienced during my dealings with them.
I ordered a bouquet described to contain "red roses, pink roses, pink lilies, and purple wax flowers", along wiith 3 mylar balloons. As I wanted them to be delivered first thing in the morning, I paid the expiditing fee stated to "guarantee" that they would arrive prior to noon. Imagine my surprise when I spoke to my mom via phone at 1:30 in the afternoon and they had not arrived. I called the customer service line immediately, and it actually took 3 calls to get through, totalling almost an hour.
The man who answered told me he needed to call the local florist to find out where the flowers were. He returned to the phone and told me they would be delivered prior to 3 pm. No apologies or offer for refunding the expidition charge. I requested that the charge be refunded and he agreed- to this point, I have not yet seen it on my card.
I checked in with my mom at about 4- and still no deliveries. I called the customer service line back immediately and spent another 40 minutes on hold listening to the "Higher than normal call volume" message (no wonder, if others were experiencing the same issues I was). Finally, I got through and ended up with the same rep I spoke with previously, who NOW said that the florist would have them on the truck and delivered after 3, but before 6. At that time, I wrote an email complaint to their customer service department. They responded surprisingly quickly (even before the flowers actually arrived!) and offered a $20 certificate. Then the flowers showed up...
All would have been fine at that point had my father not sent me a picture of the arrangement. It was NOTHING like the picture on the website of what I thought I was purchasing. Now, I understand there might be slight variances between pictured and actual arrangement, but there were actually no similarities between the two. The roses that were listed in the description of the flowers were not included, and the colors of pink, purple, and red? Well, apparently an appropriate substitution for those colors is white, because that is what color ALL of the flowers were in the bouquet my mom received. Some flowers had a very light pink tinge in the middle of them, but the overwhelming color was white, white, and more white. I was appalled! I would have never sent that to anyone, let alone my own mother.
I followed up with another complaint email, and included the photos of what was sold and what was received so that the could see how egregious this was, and was very clear that another gift certificate was not appropriate compensation. I got a canned response that said that the florist could substitue if needed but that the same color scheme and flowers would remain entact. Clearly, they didn't look at the photos. They offered a 20% refund and a gift certificate, which is not acceptable to me at this point. I have requested an additional refund and will update as this unfolds.
I DO NOT recommend ever using this service to purchase flowers. Go with another trusted name in online flower deliveries, or contact a local florit directly. Use at your own risk- you will likely not get what you paid for!

Review: Flowersfromyou.com advertises prices for floral products on its main webpage, then when the consumer attempts to check-out and pay, the total price is different than the advertised price.Desired Settlement: Flowersfromyou.com should inform the consumer that additional charges will be applied to the product prices on the main website.

Business

Response:

This case has been completely resolved. We have emailed the customer a $15.00 gift card which they can use at anytime. Please let us know if there is anything else we can do regarding the case.

Thank you

Review: I ordered a pastel colored bouquet to be delivered on Valentine's valentine's day that never showed up waited all day ruining all of our valentine's day plans. I have tried calling all that happens is that I wait for thirty minutes for customer service and then the company just hangs up on me, I have sent an email that hasn't been answered.Desired Settlement: I would like the $108 back that I was charged since no services were rendered, and no product has been exchanged.

Business

Response:

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.