From You Flowers

Review: This is the second and probably last time I order from this company...the first timee, they failed to deliver the product by the advertised date...I gave them a second chance, and that was apparently a mistake. They not only failed to deliver the correct product (wrong color flowers) but interrupted me in the middle of my workday to tell me that. I told them that might be acceptable if they were prepared to compensate me with a discount, but the rude customer service rep just hung up on me! This company is a joke.Desired Settlement: I want a refund, since for the second time in a row you screwed up my order

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I engaged with this company to deliver flowers as advertised on their website (order #[redacted]). These flowers were to be a surprise, but the company fumbled so badly that my day turned into hell trying to track my $106.00 order. They say they provide same day delivery to businesses before 5:00pm which they barely met. The florist called before delivery to confirm that she was coming. The surprise was broken. I placed the order at 12:35 on March 25th and received a confirmation of delivery that stated that the flowers were delivered at 12:30... before I placed the order. I called and was placed on hold and had a representative ([redacted]) pop on and off the phone for a half hour. She indicated that there was a mistake and they would give me a credit on my next purchase. I complained and she finally agreed to a 25% refund and the flowers were on their way. After several hours, I emailed again because there were still no flowers. They responded telling me that they were signed for by the recipient at 12:30. I explained the situation and they indicated the order would be there within 45 minutes. The order finally showed up a couple of hours later. The surprise was blown at this point, since I accused the recipient of signing for the flowers, since they indicated they had signed confirmation. Horrible experience, then I receive a 25% refund on part of the order. I have all email correspondence to share, if needed.Desired Settlement: I'm seeking a complete refund and a formal apology from a company officer. I no longer care to beg and plead with their customer service department.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a specific floral arrangement, with the understanding that certain flowers may be unavailable and may be substituted. When it was delivered, it looked NOTHING like the display picture, and not a single one of the flowers listed on the arrangement description were in the arrangement, and was certainly not worth the money I spent on it. The flowers were for Mother's Day, and when my mother sent the picture thanking me for the flowers, I was extremely dissatisfied, and expressed so in an e-mail to the company (I had attempted to call but after being on hold for 15 minutes both times and never reaching anyone, I decided this would be the best method). I got a response assuring me that a full refund would be given, and the monies would be available on my card within 1-3 business days. Over a week later (6 business days), a credit of $14.00 was applied to my card, rather than the $54.98 that I paid. I again responded with a copy of the aforementioned e-mail from their company as proof that I was assured I would receive a full refund, to which I got a response that they will issue me a $10 gift certificate and enclosed a coupon code. This is not what I was promised, and had already advised the company I would not be reordering in my initial contact, so what am I going to do with a gift certificate? I was promised a full refund, as advertised on their website, and have gotten nothing but a run around. This is a poor way to conduct business, and will not only never order from them personally again, but will also deter anyone planning to do business with them. A copy of said e-mail is available upon request for Revdex.com records if needed. I have ordered flowers numerous times from various companies (this was my first and LAST experience with this company), and have never had any issues, and am aware of REASONABLE substitutions, but when a bouquet of mostly carnations is delivered rather than what I ordered, I find it unacceptable.Desired Settlement: As expressed previously, a full refund was promised of the $54.98 purchase price, of which a partial refund of $14.00 was credited back onto my card, leaving the remaining $40.98 still not credited back. The remaining $40.98 needs to be credited back to my card as promised by the CSR via e-mail, and also within compliance with the 100% money back guarantee advertised on the website.

Consumer

Response:

They company has issued a full refund and the complaint has now been resolved. Thank you.

Review: MY SISTER AND I ORDERED FLOWERS FOR MY NEPHEWS MEMORIAL SERVICE. MY FLOWERS ARRIVED WILTED, IN A CARDBOARD CONTAINER AND NO RIBBON. WE SENT THE FLOWERS BACK. THEY NEVER ORDERED MY SISTERS FLOWERS. EMAIL CONFIRMATION FROM THEM SAID THEY DID BUT TRACKING SAYS THEY DIDN'T. WHEN WE CALLED WE WERE HUNG UP ON. WE CALLED FOR 30 MINUTES AND FROM 4 DIFFERENT PHONES. SO I CANCELLED WITH MY BANK AND HAVE YET TO GET ANY MONEY BACK. THEY SAY 100% SATISFACTION GUARENTEED BUT I GUESS THAT'S ONLY IF THEY DON'T HANG UP ON YOU. MY NEPHEWS SERVICE WAS AT 5PM FEB. 11, 2016. THANK GOD WE FOUND A FLORIST WHO WAS ACCOMMODATING AND SYMPATHETIC TO MAKE FLOWERS FOR US AT THE LAST MINUTE. WE DIDN'T NEED THE STRESS OF RUNNING AROUND TO GET LAST MINUTE FLOWERS. THE PLACE WE HAD THE SERVICE CALLED THE NEXT DAY TO SAY THERE WAS A DELIVERY FOR THE SERVICES. TOLD THEM TO SEND THEM BACK.Desired Settlement: I WOULD LIKE MY MONEY REFUNDED RIGHT AWAY.

Consumer

Response:

I would like to inform you that from you flowers has refunded my money in full and is looking into the matter regarding my unfortunate incident. All issues have been resolved to my satisfaction. Thank you, [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount for both of the orders due to the non-delivery. We have set up two complimentary arrangements to the value of $120.00 to be delivered at any time and to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for a coworker via the company's website; the website said that if I ordered by 1:00 pm (Saturday), the flowers could be delivered that day. My order was in well before 1:00 pm; but they called me later in the day to inform me they could NOT deliver the flowers that day, as the item I ordered was not available, even though their website said it was. They told me they could have an appropriate substitute sent the following day (Sunday); I said that was fine. On Monday, I checked my email and they had sent me a message stating that they were unable to deliver on Sunday, as well; but that they could get them delivered that day (Monday). I emailed them back, letting them know I didn't feel as though I had much of a choice, in the matter; but that I felt the delay in delivery should result in a partial refund. They emailed me back stating they would credit me $1.99 (same day delivery fee) on a $40.97 order. I emailed them back the following: "Wow... a dollar for each day it was late. Looks like I will most certainly not be doing business with you again. Thank you for the disappointing service and response!" They then offered me a $10 gift certificate on a future purchase FROM THEIR COMPANY! Not only will I never use their services again; but I will certainly advise others to steer clear, as well!

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

$40.97

Business

Response:

Business Response /* (1000, 5, 2013/04/01) */

This has been resolved on our end. We called the customer and left three voicemails. Additionally, we sent the customer three emails as well requesting they return our call to resolve the situation. We left our third and final message on the 29th. We have yet to hear back from the customer. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered flowers for my wife on 5/13/13 that were to be delivered on that same day.The next day 5/14/13. I called to inquire and was told that the flower company attempted to deliver but the office was closed. In making the order I specified that it was a business and I also paid extra for same day delivery. The flower company even called my wife (spoiling the surprise) to verify what time she gets off and still the flowers were not delivered.The next day the flowers were still not delivered after being promised that they would be.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Full REFUND

Business

Response:

Business Response /* (1000, 5, 2013/05/17) */

This has been resolved entirely. The customer returned our call and we confirmed a full refund with the customer. This will post within 1-3 business days. Additionally, we issued the customer a $25.00 gift certificate to utilize on any future purchase. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I ordered flowers on Thursday night 6/27/13 for delivery Friday, and never received the delivery I have contacted three different times by phone, and once by email, every time I was told they would contact the florist and they would get back to me, never happened...(email was never responded to either.) I asked for a refund and was once again given the run around about having to contact the florist. These were flowers for my wife's birthday and I was out of town working. This is unacceptable.

Product_Or_Service: Flowers and Delivery

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want my money back and should be compensated for the lack of ability to proved a promised service. I also want an apology issued to my wife.

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

This has been resolved entirely. We called the customer and left three messages. Additionally, we sent three emails as well requesting the customer call us back to resolve this situation. We have not heard back from the customer. We are more than happy to resolve this once we speak to the customer. Please feel free to contact us with any other questions or concerns. Thank you.

Review: Advertised on the website with discount already applied was a $32 flower, basket and teddy bear arrangement.

This price, $31.99 to be exact, was indicated on the search page and the information page about the arrangement. On this information page where you actually select it for placement in the cart the site gives you upgrade options of adding balloons or chocolate for extra fee. I did not select that as I wanted to keep the $32 price cap. The on a third screen the price is still $32, but you are given the option of delivering the same day for an additional fee. I did not select this as I want to keep the $32 price. The you are taken to the cart page, again the price is $32. It instructs you to continue on to secure check out. At this point any and all charges and options should have been disclosed because you are checking out. The site then has you go through the process of creating an account with this company or registering as a guest. The price remains $32. Now you are at a page that asks for the recipients address. You are given an option for a specific time to be delivered for an additional fee. I again select no. The price is still $32. At this point you are taken to another screen where you enter your billing address and payment information. There is no indication for any reason or any option for the price to suddenly jump. Now you click Review Order and are taken to another screen which shows payment info. In my case I chose [redacted] and enter my [redacted] password and hit enter. ONLY at this point, when the purchase should be completed, do you see in regular non-bold type that the price for some reason has jumped to nearly $51! If I hadn't read this unhilighted print I would have never known that it was $51 unless I reviewed my [redacted] statement later in the month. And still, on this screen there is NO explanation of why the price mysteriously jumped to $51 from $32. I invested all of this time in choosing the product, evaluating the upgrades, carefully crafting a funeral message, entering in delivery info, billing payment info, billing address and only after all of that is complete, does this company jump the price up by nearly $20 or 60% increase!!! I back out at this point, call, and the standard answer is, "Oh we are aware of that design and it is being fixed." I informed the rep of the bait and switch fraud laws and believe that this is a classic example of consumer fraud. Not too many people would go through all of this effort and then cancel the order because the price jumped by 60%! They would consider the time and work spent getting to that point and likely be duped into accepting that 60% or not even be aware that the price jumped, because unlike all of the upgrade options which are clearly marked in larger text and bolded with explanations this 60% jump in cost for the bear arrangement is discrete. I have managed websites in my career and know that absolutely they are aware of this and it is absolutely intentional and done to mislead and dupe the consumer. Shame on them! They need a better business model than steeling from customers. It is such a desperate act.Desired Settlement: 1) Correct their prices to show the actual price at the beginning so that people are making informed purchases.

2) Have my initial order filled so that the lady who lost her husband recieves what I intended for the price I intended.

3) Have the order filled at no charge due to the time it took in placing the order, speaking with the representative about it on the phone, and then having to file this complaint.

4) All of the other people who have placed orders refunded this additional fee of 60% that is sneaked in at the end.

5) A fee levied against this company so in a benefit cost analysis, doing such fraud is no longer and will never be cost effective.

Business

Response:

This case has been completely resolved. We have emailed the customer a $20.00 gift card to use on a future purchase. Please let us know if there is anything else we can do regarding the order.

Review: I SUBMITTED MY ORDER VERY EARLY IN THE MORNING 2/08/2015. YOUR WEBSITE STATES SAME DAY DELIVERY. LATER THAT SAME DAY, I WENT ONLINE TO CHECK THE STATUS OF MY ORDER. NO RESPONSE. I CALLED, THEY TOLD ME, THEY CANT BE DELIVERED THAT DAY 2/08/15. I SAID THAT WAS UNACCEPTABLE. THEY OFFERED TO UPGRADE MY ORDER TO THE NEXT SIZE. WHICH WOULD BE THE LARGEST SIZE, BECAUSE I ALREADY ORDERED THE MEDIUM SIZE. SO, THEY SAID THEY GUARANTEED DELIVERY TODAY 2/09/15. ONCE AGAIN, CHECKED MY STATUS ONLINE. NO RESPONSE AGAIN. I CALLED ONCE AGAIN. THEY SAID THEY SUBMITTED TO ANOTHER FLORIST AND GUARANTEED DELIVERY TODAY. NO REPSPONSE YET! THIS ORDER IS FOR MY PARENTS 57TH ANNIVERSARY, WHICH IS ON VALENTINES DAY! BUT I WANTED DELIVERED EARLIER, DUE TO THEM GOING OUT OF TOWN. NOW IM SUPPOSABLY WAITING ON A CALL BACK FROM THIS COMPANY, TO SEE IF THEY WILL BE DELIVERED TODAY, AFTER JUST A MOMENT AGO, "GUARANTEED DELIVERY" TODAY. I ASKED WHAT THEY ARE DOING ABOUT THIS FOR ME TODAY, SHE ARGUED WITH ME ON THE CALL AND SAID THEY ARE DOING THE BEST THEY CAN AND THAT THEY CANT FORSEE IF GOING TO BE DELIVERED. THEY OFFERED A REFUND, BUT I HAVE TO WAIT 3 OR MORE DAYS FOR MY REFUND. I SAID I WANT DELIVERED TODAY. SO, IM STILL WAITING TO SEE IF GOING TO HAPPEN. IM VERY DEVASTED OVER THIS TRANSACTION. I PAID GOOD MONEY TO MAKE SOMETHING HAPPEN THAT YOUR COMPANY GUARANTEES TO MAKE HAPPEN. NO ONE FOLLOWED THROUGH WITH WHAT THEY SAID. I WANT MY CARD REFUNDED IN FULL! TOTALLY UNPROFESSIONAL! DO YOU THINK FOR ONE MOMENT, BEING A U.S SOLDIER, THAT I WOULD DO ANYTHING UNPROFESSIONAL TO UPHOLD MY END OF MY AGREEMENT? NO WAY... I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. POOR CUSTOMER SERVICE. THE ONLY ONE'S OTHER THAN MYSELF SUFFERING IN THIS SITUATION, ARE MY FOLKS. NOW I HAVE NOTHING TO SEND THEM IN TIME FOR THEIR SPECIAL DAY. THIS IS THE FIRST TIME IN YEARS, I WAS ABLE TO SEND ANYTHING, DUE TO BEING INJURED IN THE MILITARY. SO, THANKS FOR NOTHING. I WANT MY MONEY BACK AS SOON AS POSSIBLE.Desired Settlement: I WOULD LIKE MY MONEY REFUNDED IN FULL TO THE CARD THAT I PROVIDED FOR PAYMENT, AS SOON AS POSSIBLE. I SHOULDNT HAVE TO WAIT 3 DAYS LONGER FOR A PROMPT REFUND. MY ORDER NUMBER IS [redacted]. YOU WILL FIND THE CARD NUMBER THERE. IF NOT, YOU CAN CONTACT ME FOR PERTINENT INFO, TO PROCESS MY FULL REFUND ON MY CARD. IF YOU CANNOT REFUND ME ON MY CARD I USED FOR PAYMENT, I WOULD REQUEST A FULL REFUND TO BE SENT TO ME ON A PRE-PAID VISA CARD. THIS ENTIRE SITUATION IS UNACCEPTABLE.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $55.00 on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Product was not delivered on specified date (Valentine's day). Product has still not been delivered, and no effort on the company's side to resolve the matter, or rectify the situation.Desired Settlement: Do what they advertise and deliver the product correctly, and on time. I'm a service-member overseas, and their lack of service and on-time delivery was extremely disappointing to my family members. Contractually, they failed to deliver the product according to their advertisement.

Business

Response:

This case has been completely resolved. We have issued the customer a credit of $22.50, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I placed on order for a gift basket to be delivered on Monday 3/2/2015. It was same day delivery. It didnt get delivered on Monday. After several phone calls and email later it finally was delivered on saturday 3/7/15. What was ordered and what was received was absolutely totally different. The quality was horrible. It was supposed to be a gourmet chocolate gift basket and a sweet teddy bear for my brand new neice. What was delivered not only gift basket wise but also teddy bear wise was NOTHING alike to what is advertised on their webiste. I have been totally embaressed. Not only did it not get to the hospital that I paid extra for I also did not get what was ordered. It was cheap and embaressing looking.

I have pictures of what was ordered and received that show a blatant discrpency in product to be delivered and quality.Desired Settlement: I would like a full refund. I was refunded a partial refund after having to call every single day to try to locate where my "same day" delivery was. but for them to deliver something that was totally not even any where close to what I ordered and not of the quality expected has completely humiliated me. I went with this company because it offered same day delivery. I could have ordered and received what I wanted with next day delivery from FTD but chose this company specifically for the same day delivery. Then for them to send this junk instead od what was ordered is not acceptable.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a gift basket with balloon to be delivered to a patient in a hospital in [redacted]. I paid for same day delivery on 3/11/15. As of today 3/12/15 at 5pm CST the product STILL has not been delivered. I have made SEVERAL attemps to call and email of which they keep giving me the same bogus answer, we are checking on delivery. I know it hasn't been delivered. It is for my niece.Desired Settlement: Full refund of bogus services

Business

Response:

This case has bee completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $65.00. Please let us know if there is anything else we can do regarding this case.Thank you

I googled a florist for the town I needed flowers sent to and From You Flowers, LCC popped up offering same day service. I paid the expided fee and weekend fee for the flowers to arrive by 2pm on a Saturday. I received a call around 1pm saying they could not guarantee the 2pm time, but the flowers would be delivered that day. Sunday passed and no flowers; I called them and they said they couldn't deliver on the weekend. Monday about 3 they called to say they couldn't deliver until Tuesday. Since I hadn't heard from them at 2:50 on Tuesday, I called and they said they had to cancel the order. They hadn't even called to tell me! Had I known they could not deliver to this area, I would have used a different company. Instead, they led me on and put me through 4 days of stressful dissapointments only to finally learn they'd cancelled me completely. I will never use this company again.

Review: I ordered flowers on October 29th for a delivery to my mom for her birthday on November 5, 2013. Order number [redacted]. The flowers were not delivered until November 9, 2013 ... a full 4 days after when they were supposed to be delivered. Requested full refund and was directed to call customer service. Called Customer Service on November 15th and spoke to [redacted]. After being put on hold numerous times, I was told that because my ordered did "eventually" get delivered and my mother didn't refuse the delivery .. no refund would be issued. I said really ... a person is going to refuse delivery of flowers?? Are you kidding me? And because you eventually got around to delivering them .. then a 4 day window is an acceptable delay? I was offered 20% off another delivery and a $15 gift card, for the $40 flowers mis-delivered. I responded with all due respect, I have no interest in doing any more business with your company after this. I am requesting a FULL refund for the order of $39.98.Desired Settlement: Looking for full refund of order in the amount of $39.98.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $15.00 gift card. Please let us know if there is anything else I can do regarding this case.

Thank you

Review: On 10/15/14 I ordered a [redacted] tulip bouquet to be delivered on 10/16 which I paid an extra fee for handling and speed delivery. Today I was expecting for the beautiful [redacted] bouquet but unfortunately my recipient received a completely different bouquet. She received a very old yellow and white tulip bouquet. I paid $62.96 for something that I really liked it, but From You Flower "prestige company" is offering some products that they don't really have. Why they charge a lot of money for something that they do not have? Why do they need to lie to the customers? I am really unsatisfied and unhappy with this company. I need my money back. If I am doing this because this is a fraud and I don't want anybody else to be scammed by this company.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I get daily emails from this complany. I have 'unsubscribed', emailed, & spoke to customer service. They will not stop emailing everyday.Desired Settlement: stop sending emails

Business

Response:

This case has been completely resolved. We have spoken with the customer and have removed his email address. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a plant for a funeral.

The plant in the picture had cattails, and a bamboo shaped pot.

That's not what arrived at the funeral home.

The plant that arrived didn't have any cattails and a plain white pot.Desired Settlement: I called them and asked for a replacement with cattails to be delivered today.

they said no.

They said they would only give me 20% refund. I told them that was unacceptable.

I want a full refund. $89 dollars.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I placed an order for flowers for my husband's great Aunt's 70th birthday which were not at all like the ones she received. I upgraded to the "deluxe" bouquet to make sure it would be nice and full. I have pictures of both the bouquet on the website as well as the real one that was delivered. It was embarrassing. I paid $54.98 with a $10 off coupon. The website photo completely misrepresented the actual product.Desired Settlement: I would like a refund or partial refund to reflect the actual value of the bouquet that was received.

Business

Response:

This case has been completely resolved. We have tried to contact this customer several times in regards to this order and we haven't heard back yet. At this time we have honored the customers request and refunded her card back fifty percent. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for Mother's Day 7 days in advance to be delivered on Saturday or Sunday. They never arrived. I called Sunday night they said they would arrive on Monday. They never arrived I called Monday night they said they would delivered on Tuesday with a free upgrade and they never arrived. Now I called back to speak to a manager on every night and no one was available to talk me. The first night I got hung up on. So now here I am waiting for my money back which hasn't happened and mom still hasn't got flowers!

I have never expeieranced anything like this.Desired Settlement: I don't think a business like this Shouod be able to take money for delivery of flowers! It's amazing to me that they are still in business every review you look at on line is terrible!!! Something needs to be done

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I made an order with fromyouflowers.com at 7:45am and they guaranteed same day early delivery BEFORE NOON if I payed an extra $4.99 which I did. The flowers were supposed to arrive at my mother's workplace for her birthday. I tried checking the status of the order on their website and it kept saying that status was unavailable. I decided to call and a customer representative called the driver. The driver explained that because of the rain he was delayed but he would be at her job by 1pm. My mom didn't call me to thank me yet so I decided to call back and they delayed the time to 2pm. My mother leaves work at 2pm I explained to them so they decided to reroute the flowers to her home. They told me the driver would be at the house before 5pm. I still haven't received a Thank You call from my mom at 5 and call customer service again. They apologize and tell them that the driver is delayed and he will be there by 6pm. I explained that my mother has dinner plans for her birthday and this is completely unprofessional seeing as the flowers should have been delivered by noon. They decided to refund me the $4.99 that I paid extra for in shipping. They guaranteed me the flowers be there by 6pm. The time is now 6:35 as I write this complaint and I have just gotten off the phone with customer service. The representative states he is unable to reach the driver and he is sure he is on his way and she would be his last stop. Why would she be his last stop when the flowers should have been delivered over 7 hours ago. He apologized and said he would give me back 20% of my order for the mistake. I am very disappointed. The reason I sent these flowers were because I was unable to see my mother on her birthday. This is incredibly unprofessional and these people should be fined for false advertising. They take people's money and never "GUARANTEE" anything.Desired Settlement: I would like a complete refund, NOT a partial refund. They should pay for their huge mistake!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you