From You Flowers

Review: We ordered The Rose & Lily Celebration (Regular Edition) for our cousins in CA, as a sympathy gift on the loss of their mother. We were very embarrassed when we saw what was actually delivered! Not like the pictured flowers at all! There were only a few flowers and mostly green leaves! They only wanted to offer us a $15 credit, after we spent $49!!!! I have pictures to support our claim.Desired Settlement: I want a Full Credit of $49.03, credited back to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Review: I SUBMITTED MY ORDER VERY EARLY IN THE MORNING 2/08/2015. YOUR WEBSITE STATES SAME DAY DELIVERY. LATER THAT SAME DAY, I WENT ONLINE TO CHECK THE STATUS OF MY ORDER. NO RESPONSE. I CALLED, THEY TOLD ME, THEY CANT BE DELIVERED THAT DAY 2/08/15. I SAID THAT WAS UNACCEPTABLE. THEY OFFERED TO UPGRADE MY ORDER TO THE NEXT SIZE. WHICH WOULD BE THE LARGEST SIZE, BECAUSE I ALREADY ORDERED THE MEDIUM SIZE. SO, THEY SAID THEY GUARANTEED DELIVERY TODAY 2/09/15. ONCE AGAIN, CHECKED MY STATUS ONLINE. NO RESPONSE AGAIN. I CALLED ONCE AGAIN. THEY SAID THEY SUBMITTED TO ANOTHER FLORIST AND GUARANTEED DELIVERY TODAY. NO REPSPONSE YET! THIS ORDER IS FOR MY PARENTS 57TH ANNIVERSARY, WHICH IS ON VALENTINES DAY! BUT I WANTED DELIVERED EARLIER, DUE TO THEM GOING OUT OF TOWN. NOW IM SUPPOSABLY WAITING ON A CALL BACK FROM THIS COMPANY, TO SEE IF THEY WILL BE DELIVERED TODAY, AFTER JUST A MOMENT AGO, "GUARANTEED DELIVERY" TODAY. I ASKED WHAT THEY ARE DOING ABOUT THIS FOR ME TODAY, SHE ARGUED WITH ME ON THE CALL AND SAID THEY ARE DOING THE BEST THEY CAN AND THAT THEY CANT FORSEE IF GOING TO BE DELIVERED. THEY OFFERED A REFUND, BUT I HAVE TO WAIT 3 OR MORE DAYS FOR MY REFUND. I SAID I WANT DELIVERED TODAY. SO, IM STILL WAITING TO SEE IF GOING TO HAPPEN. IM VERY DEVASTED OVER THIS TRANSACTION. I PAID GOOD MONEY TO MAKE SOMETHING HAPPEN THAT YOUR COMPANY GUARANTEES TO MAKE HAPPEN. NO ONE FOLLOWED THROUGH WITH WHAT THEY SAID. I WANT MY CARD REFUNDED IN FULL! TOTALLY UNPROFESSIONAL! DO YOU THINK FOR ONE MOMENT, BEING A U.S SOLDIER, THAT I WOULD DO ANYTHING UNPROFESSIONAL TO UPHOLD MY END OF MY AGREEMENT? NO WAY... I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. POOR CUSTOMER SERVICE. THE ONLY ONE'S OTHER THAN MYSELF SUFFERING IN THIS SITUATION, ARE MY FOLKS. NOW I HAVE NOTHING TO SEND THEM IN TIME FOR THEIR SPECIAL DAY. THIS IS THE FIRST TIME IN YEARS, I WAS ABLE TO SEND ANYTHING, DUE TO BEING INJURED IN THE MILITARY. SO, THANKS FOR NOTHING. I WANT MY MONEY BACK AS SOON AS POSSIBLE.Desired Settlement: I WOULD LIKE MY MONEY REFUNDED IN FULL TO THE CARD THAT I PROVIDED FOR PAYMENT, AS SOON AS POSSIBLE. I SHOULDNT HAVE TO WAIT 3 DAYS LONGER FOR A PROMPT REFUND. MY ORDER NUMBER IS [redacted]. YOU WILL FIND THE CARD NUMBER THERE. IF NOT, YOU CAN CONTACT ME FOR PERTINENT INFO, TO PROCESS MY FULL REFUND ON MY CARD. IF YOU CANNOT REFUND ME ON MY CARD I USED FOR PAYMENT, I WOULD REQUEST A FULL REFUND TO BE SENT TO ME ON A PRE-PAID VISA CARD. THIS ENTIRE SITUATION IS UNACCEPTABLE.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $55.00 on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for my wife on 5/13/13 that were to be delivered on that same day.The next day 5/14/13. I called to inquire and was told that the flower company attempted to deliver but the office was closed. In making the order I specified that it was a business and I also paid extra for same day delivery. The flower company even called my wife (spoiling the surprise) to verify what time she gets off and still the flowers were not delivered.The next day the flowers were still not delivered after being promised that they would be.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Full REFUND

Business

Response:

Business Response /* (1000, 5, 2013/05/17) */

This has been resolved entirely. The customer returned our call and we confirmed a full refund with the customer. This will post within 1-3 business days. Additionally, we issued the customer a $25.00 gift certificate to utilize on any future purchase. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I ordered flowers on their site on 2/11/14 to be delivered 2/13/14. The flowers did not ship out until 2/13/14 at 10PM according to UPS tracking number. Order number [redacted]. UPS Tracking number [redacted], details posted below. The flowers were not usable as my girlfriend left for work on 2/14/14 and never received them. I called customer service at fromyouflowers.com and first got told it was because of weather delay they didn't deliver, which is a lie because they weren't having weather in Southern California that week. Then he told me they were late because of a zip code problem, but the tracking number clearly shows they didn't even ship until the 13th and the zip code problem (that I didn't even create) was resolved within 4 hours by UPS on 2/14/14. I spoke to a supervisor named Tidus and he stated the same thing and would not refund my money.CORONA, **, US02/14/201412:06 PMDELIVEREDONTARIO, **, US02/14/20148:24 AMPOSTAL CODE LISTED FOR THE RECEIVER IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN CORRECT POSTAL CODE AND COMPLETE DELIVERY. / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED 02/14/20148:24 AMDESTINATION S**N 02/14/20145:26 AMARRIVAL S[redacted], US02/14/20144:12 AMDEPARTURE S**N 02/14/201412:22 AMARRIVAL S[redacted], **, US02/13/201410:04 PMDEPARTURE S**N 02/13/20146:04 [redacted] S**NUS02/11/20146:53 PMBILLING INFORMATION RECEIVEDDesired Settlement: I want my order amount, $66.85 refunded to my card. The flowers were not delivered by the guaranteed delivery date and are unusable.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers for a coworker via the company's website; the website said that if I ordered by 1:00 pm (Saturday), the flowers could be delivered that day. My order was in well before 1:00 pm; but they called me later in the day to inform me they could NOT deliver the flowers that day, as the item I ordered was not available, even though their website said it was. They told me they could have an appropriate substitute sent the following day (Sunday); I said that was fine. On Monday, I checked my email and they had sent me a message stating that they were unable to deliver on Sunday, as well; but that they could get them delivered that day (Monday). I emailed them back, letting them know I didn't feel as though I had much of a choice, in the matter; but that I felt the delay in delivery should result in a partial refund. They emailed me back stating they would credit me $1.99 (same day delivery fee) on a $40.97 order. I emailed them back the following: "Wow... a dollar for each day it was late. Looks like I will most certainly not be doing business with you again. Thank you for the disappointing service and response!" They then offered me a $10 gift certificate on a future purchase FROM THEIR COMPANY! Not only will I never use their services again; but I will certainly advise others to steer clear, as well!

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

$40.97

Business

Response:

Business Response /* (1000, 5, 2013/04/01) */

This has been resolved on our end. We called the customer and left three voicemails. Additionally, we sent the customer three emails as well requesting they return our call to resolve the situation. We left our third and final message on the 29th. We have yet to hear back from the customer. Please feel free to contact us with any other questions or concerns. Thank you.

Review: Advertised on the website with discount already applied was a $32 flower, basket and teddy bear arrangement.

This price, $31.99 to be exact, was indicated on the search page and the information page about the arrangement. On this information page where you actually select it for placement in the cart the site gives you upgrade options of adding balloons or chocolate for extra fee. I did not select that as I wanted to keep the $32 price cap. The on a third screen the price is still $32, but you are given the option of delivering the same day for an additional fee. I did not select this as I want to keep the $32 price. The you are taken to the cart page, again the price is $32. It instructs you to continue on to secure check out. At this point any and all charges and options should have been disclosed because you are checking out. The site then has you go through the process of creating an account with this company or registering as a guest. The price remains $32. Now you are at a page that asks for the recipients address. You are given an option for a specific time to be delivered for an additional fee. I again select no. The price is still $32. At this point you are taken to another screen where you enter your billing address and payment information. There is no indication for any reason or any option for the price to suddenly jump. Now you click Review Order and are taken to another screen which shows payment info. In my case I chose [redacted] and enter my [redacted] password and hit enter. ONLY at this point, when the purchase should be completed, do you see in regular non-bold type that the price for some reason has jumped to nearly $51! If I hadn't read this unhilighted print I would have never known that it was $51 unless I reviewed my [redacted] statement later in the month. And still, on this screen there is NO explanation of why the price mysteriously jumped to $51 from $32. I invested all of this time in choosing the product, evaluating the upgrades, carefully crafting a funeral message, entering in delivery info, billing payment info, billing address and only after all of that is complete, does this company jump the price up by nearly $20 or 60% increase!!! I back out at this point, call, and the standard answer is, "Oh we are aware of that design and it is being fixed." I informed the rep of the bait and switch fraud laws and believe that this is a classic example of consumer fraud. Not too many people would go through all of this effort and then cancel the order because the price jumped by 60%! They would consider the time and work spent getting to that point and likely be duped into accepting that 60% or not even be aware that the price jumped, because unlike all of the upgrade options which are clearly marked in larger text and bolded with explanations this 60% jump in cost for the bear arrangement is discrete. I have managed websites in my career and know that absolutely they are aware of this and it is absolutely intentional and done to mislead and dupe the consumer. Shame on them! They need a better business model than steeling from customers. It is such a desperate act.Desired Settlement: 1) Correct their prices to show the actual price at the beginning so that people are making informed purchases.

2) Have my initial order filled so that the lady who lost her husband recieves what I intended for the price I intended.

3) Have the order filled at no charge due to the time it took in placing the order, speaking with the representative about it on the phone, and then having to file this complaint.

4) All of the other people who have placed orders refunded this additional fee of 60% that is sneaked in at the end.

5) A fee levied against this company so in a benefit cost analysis, doing such fraud is no longer and will never be cost effective.

Business

Response:

This case has been completely resolved. We have emailed the customer a $20.00 gift card to use on a future purchase. Please let us know if there is anything else we can do regarding the order.

I ordered flowers 12/16/14 to be delivered 12/19/14- got confirmation that they were delievered however my friend never received the flowers. Two emails, sent to me. One stating that the flowers would be delivered 12/20, that never happened, and a second email stating that they could not find a florist to deliver on 12/20 and with my permission, they would be delivered 12/22 with an upgrade. Flowers were never delivered. Called at 4:00 pm to cancel the order and have gone to another company. I look like an it. So embarrased. I sure hope that I don't have to fight to get my money back.

Review: MY SISTER AND I ORDERED FLOWERS FOR MY NEPHEWS MEMORIAL SERVICE. MY FLOWERS ARRIVED WILTED, IN A CARDBOARD CONTAINER AND NO RIBBON. WE SENT THE FLOWERS BACK. THEY NEVER ORDERED MY SISTERS FLOWERS. EMAIL CONFIRMATION FROM THEM SAID THEY DID BUT TRACKING SAYS THEY DIDN'T. WHEN WE CALLED WE WERE HUNG UP ON. WE CALLED FOR 30 MINUTES AND FROM 4 DIFFERENT PHONES. SO I CANCELLED WITH MY BANK AND HAVE YET TO GET ANY MONEY BACK. THEY SAY 100% SATISFACTION GUARENTEED BUT I GUESS THAT'S ONLY IF THEY DON'T HANG UP ON YOU. MY NEPHEWS SERVICE WAS AT 5PM FEB. 11, 2016. THANK GOD WE FOUND A FLORIST WHO WAS ACCOMMODATING AND SYMPATHETIC TO MAKE FLOWERS FOR US AT THE LAST MINUTE. WE DIDN'T NEED THE STRESS OF RUNNING AROUND TO GET LAST MINUTE FLOWERS. THE PLACE WE HAD THE SERVICE CALLED THE NEXT DAY TO SAY THERE WAS A DELIVERY FOR THE SERVICES. TOLD THEM TO SEND THEM BACK.Desired Settlement: I WOULD LIKE MY MONEY REFUNDED RIGHT AWAY.

Consumer

Response:

I would like to inform you that from you flowers has refunded my money in full and is looking into the matter regarding my unfortunate incident. All issues have been resolved to my satisfaction. Thank you, [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount for both of the orders due to the non-delivery. We have set up two complimentary arrangements to the value of $120.00 to be delivered at any time and to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.Thank you

Review: They did not deliver the product advertised on their website and offered no feasible resolution. Never stated half of the flowers in the arrangement were out of season. The local florist [redacted] substituted with half the flowers that were to be in the arrangement and made no attempt to rectify the situation.Desired Settlement: I would like a full refund rather than the 20% deduction and a $20.00 gift card that was to be emailed to me but the company does not have my email address.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I was never told about them enrolling me in a club to get a 10 percent discount. They have been taking $9.99 a month out of my account for the last 6 months and I have finally caught it. When I called them they were really rude and told me if I was more observant I would have seen it in the fine print on their web site. Without some sort of magnifying glass you cant read anything.Anyway the have been taking this amount out of my account for the last 6 months without my knowledge.Desired Settlement: Refund the $9.99 they have been taking out of my account for the last 6 months. Approximately $60.00.

Business

Response:

This case has been completely resolved. We have contacted and spoken with the customer and explained the process of which to be credited back through [redacted] Please let us know if there is anything else we can do regarding this case.

Review: I ordered an arrangement to be sent to a friend due to the loss of a loved one. The arrangement with shipping and tax cost me $65.85. The arrangement that I chose was a "Succulent Garden" but the arrangement that was sent to my friend was a small standard plant arrangement with a Prayer plant and a few other common house plants in with it. On the sympathy card, I specifically referred to the Succulent Garden arrangement as "everblooming" and compared this to the love of her lost loved one. So I am sure you can imagine the frustration of finding out that the $65 arrangment was instead changed to a cheap houseplant! I contacted Fromyouflowers and they offered me redelivery of a more accurate arrangement or a 10% refund with a coupon. I was very very disatisfied with those options and of course not going to inconvenience my friend with another delivery. So I verified on the website: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." And then I called them back. Well, after almost an hour of being put on hold and given the run around I was finally refunded in full. However, the representative then warned me that the florist "may" go pick up the arrangement from my friend and when I asked for the florist's phone number he stated that this is a privacy issue and refused to give it to me. How ridiculously unfair is this?? NO WHERE on the website guarantee does it state anything about this! In addition, I was never informed that the arrangement was unavailable and I was never told they would substitute it with a very cheap option. So now I am forced to ask my friend if she has the florist's info and explain to her that the cheap arrangement she recieved was not only way off but that they may be coming to take it back!

Product_Or_Service: Succulent Garden

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not feel that the florist has any right whatsoever to request the arrangement back from my friend.If there is any issue they need to take it up with Foryouflowers because obviously there was a communication breakdown.And if they still have an issue then I want to deal directly with the florist and not have my friend involved at all.Foryouflowers needs to revise their guarantee and warn people that a refund may mean a retraction by the florist and they do not contact you about substitutions

Business

Response:

Business Response /* (1000, 5, 2013/08/29) */

This has been resolved entirely. We spoke with the customer who informed us that she thought it was already resolved. We confirmed that we refunded her account in full. Additionally, we increased her gift certificate off of a future purchase to $20.00. She was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (2110, 7, 2013/08/30) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

The company contacted me and stated they wished to resolve the issue. They offered me an apology and a $20 gift card towards a future purchase in order to resolve the issue. Although I have no intention of ever using this company again, I allowed them to send me the gift card. I advised them that I still consider the service I received to be unacceptable and I am still very dissatisfied with the situation. They falsely advertised an expensive item that was apparently unavailable and then allowed the florist to send a cheap replacement.The rep was rude to me and only further exacerbated the problem. In order to save their reputation, they should have sent the correct arrangement to my friend free of charge. This would have been satisfactory and I probably would have used them again, despite the mishap.

Review: I ordered a specific floral arrangement, with the understanding that certain flowers may be unavailable and may be substituted. When it was delivered, it looked NOTHING like the display picture, and not a single one of the flowers listed on the arrangement description were in the arrangement, and was certainly not worth the money I spent on it. The flowers were for Mother's Day, and when my mother sent the picture thanking me for the flowers, I was extremely dissatisfied, and expressed so in an e-mail to the company (I had attempted to call but after being on hold for 15 minutes both times and never reaching anyone, I decided this would be the best method). I got a response assuring me that a full refund would be given, and the monies would be available on my card within 1-3 business days. Over a week later (6 business days), a credit of $14.00 was applied to my card, rather than the $54.98 that I paid. I again responded with a copy of the aforementioned e-mail from their company as proof that I was assured I would receive a full refund, to which I got a response that they will issue me a $10 gift certificate and enclosed a coupon code. This is not what I was promised, and had already advised the company I would not be reordering in my initial contact, so what am I going to do with a gift certificate? I was promised a full refund, as advertised on their website, and have gotten nothing but a run around. This is a poor way to conduct business, and will not only never order from them personally again, but will also deter anyone planning to do business with them. A copy of said e-mail is available upon request for Revdex.com records if needed. I have ordered flowers numerous times from various companies (this was my first and LAST experience with this company), and have never had any issues, and am aware of REASONABLE substitutions, but when a bouquet of mostly carnations is delivered rather than what I ordered, I find it unacceptable.Desired Settlement: As expressed previously, a full refund was promised of the $54.98 purchase price, of which a partial refund of $14.00 was credited back onto my card, leaving the remaining $40.98 still not credited back. The remaining $40.98 needs to be credited back to my card as promised by the CSR via e-mail, and also within compliance with the 100% money back guarantee advertised on the website.

Consumer

Response:

They company has issued a full refund and the complaint has now been resolved. Thank you.

Review: This flower company offers a satisfaction guarantee with same day delivery. Upon completion of order, recipient has yet to receive flowers four days later. Once contacted the flower company wanted to offer a discount on the next purchase of flowers, which is useless since I will not be using them in the future. Finally got someone to issue a refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an order for flowers for my husband's great Aunt's 70th birthday which were not at all like the ones she received. I upgraded to the "deluxe" bouquet to make sure it would be nice and full. I have pictures of both the bouquet on the website as well as the real one that was delivered. It was embarrassing. I paid $54.98 with a $10 off coupon. The website photo completely misrepresented the actual product.Desired Settlement: I would like a refund or partial refund to reflect the actual value of the bouquet that was received.

Business

Response:

This case has been completely resolved. We have tried to contact this customer several times in regards to this order and we haven't heard back yet. At this time we have honored the customers request and refunded her card back fifty percent. Please let us know if there is anything else we can do regarding this case.

Review: I placed an online order on 5/6/15 for [redacted] for Mother's Day and paid by credit card.

Delivery date was was for 5/9/15. As of today, May 11th no [redacted] have been sent and I have called customer service 5 times.

I asked them why they are using a company by the name of [redacted] in [redacted] when every single yelp review was negative? [redacted] won't even answer their phones now. Send [redacted].com refused to answer my question. I also asked to speak to a supervisor or corporate and they also refused my request.

As of today I'm still trying to get resolution and this company should be shut down!!!!Desired Settlement: I already call my Aunt to see if she got her [redacted] for Mother's Day so she was expecting them.

I feel this company should send a huge replacement flower arrangement with an apology card as well as refund 100% of my charges for all my problems and embarrassment.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being delivered to the recipient. We have also emailed the customer a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered a plant for a funeral.

The plant in the picture had cattails, and a bamboo shaped pot.

That's not what arrived at the funeral home.

The plant that arrived didn't have any cattails and a plain white pot.Desired Settlement: I called them and asked for a replacement with cattails to be delivered today.

they said no.

They said they would only give me 20% refund. I told them that was unacceptable.

I want a full refund. $89 dollars.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I get daily emails from this complany. I have 'unsubscribed', emailed, & spoke to customer service. They will not stop emailing everyday.Desired Settlement: stop sending emails

Business

Response:

This case has been completely resolved. We have spoken with the customer and have removed his email address. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On 10/15/14 I ordered a [redacted] tulip bouquet to be delivered on 10/16 which I paid an extra fee for handling and speed delivery. Today I was expecting for the beautiful [redacted] bouquet but unfortunately my recipient received a completely different bouquet. She received a very old yellow and white tulip bouquet. I paid $62.96 for something that I really liked it, but From You Flower "prestige company" is offering some products that they don't really have. Why they charge a lot of money for something that they do not have? Why do they need to lie to the customers? I am really unsatisfied and unhappy with this company. I need my money back. If I am doing this because this is a fraud and I don't want anybody else to be scammed by this company.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I place an order early and this company said that if you paid extra it would be to my wife before 12 well my wife got off today early to go visit her brother who past on 9/11/2001 and thats why I was sending her flowers to cheer her up they did not say sorry or anything did not offer anything else I could just used another companyDesired Settlement: DesiredSettlementID: Refund

just give me my money back and I will never used this company again

Business

Response:

This has been resolved entirely. The customer has been contacted via email as he is not the cardholder to confirm that a refund was issued to the account. Please allow 1-3 business days for this to process. Please feel free to contact us with any other questions or concerns. Thank you.

I googled a florist for the town I needed flowers sent to and From You Flowers, LCC popped up offering same day service. I paid the expided fee and weekend fee for the flowers to arrive by 2pm on a Saturday. I received a call around 1pm saying they could not guarantee the 2pm time, but the flowers would be delivered that day. Sunday passed and no flowers; I called them and they said they couldn't deliver on the weekend. Monday about 3 they called to say they couldn't deliver until Tuesday. Since I hadn't heard from them at 2:50 on Tuesday, I called and they said they had to cancel the order. They hadn't even called to tell me! Had I known they could not deliver to this area, I would have used a different company. Instead, they led me on and put me through 4 days of stressful dissapointments only to finally learn they'd cancelled me completely. I will never use this company again.