From You Flowers

Review: We are very upset and sadden by the incident that happened yesterday (11/7/2013). We had a death in the family and had to handle all funeral services last minute. I was told to handle the flowers so I had my sister-in-law help me order flowers for the funeral. So we found, Fromyouflowers.com announcing that same day deliveries were possible if ordered by 3 pm. So we called the same morning of the funeral (11/7/2013) at 10:30 am to verify that this was true. We told them we had an emergency and needed flowers by 3 pm our time (pacific time.) So the operating lady there, re-insured us that WE WOULD BE ABLE to get the flowers by 3 pm for the funeral services at 5 pm. I think we might have asked her like 5 times to see if it was certain and she kept telling us SHE GUARANTEED we would have them by 3 pm along with GUARANTEEING that they would look like the picture. So we finished placing the order for 2 deluxe sprays and 1 standing reef for a little over $320. We gave her all our information, address, credit card info, etc. So we felt a large weight lifted off our shoulder, until 3 pm came around. We did not receive anything!! 3:15 and 3:30 pm came around and nothing. We did not receive a call, no email, no flowers. Our funeral services were not going to have flowers. I was so upset, I did not know what to do. They GUARANTEED ME they would have the flowers to me by 3 pm. Finally, I called to see what was going on and they told me they were not going to be able to deliver them. I was devastated. I tried speaking to a supervisor and they would not transfer me over. They just offered my money back and said there was nothing else they could do. I was furious! My sister-in-law called them as well because she was also there when I placed the order on speaker. They blew her off as well. I did not know what to do. It was 4 pm and funeral services were going to begin within an hour. All we could do were pick up flowers at [redacted] and a local shop near by and make them look somewhat decent.Desired Settlement: That company is very unprofessional and lies about their advertising and verbal promises while placing an order. They need to stop advertising something they cannot comply with in any occasion but especially for a horrible situation like a funeral. We would like for them to pay for all the flowers we had to pay for last minute.

Business

Response:

This case has been completely resolved. We have credited back the customer in full, along with a $20.00 gift card. We have also given the customer a complimentary arrangement to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: 2/24 was my first time using the website. I'm fully aware that what I see in the picture on the site may not be what I receive but it should be close in resemblance and it should fit the occasion for which it was ordered. It did not resemble the ad on the site at all. Valentines Day items were placed in a white basket and wrapped in Valentine's Day cellophane paper. What it amounts to is me paying $60 for clearance items from a holiday that just passed. This was a gift for my nephew to be delivered at his school, how embarrassing to receive a Valentines day gift 10days after Valentines. I am very disappointed in the product that was received. This was false advertising on the website and if their partner company could not duplicate the item listed they should have advised and an alternative item could have been ordered. I have yet to hear back from an email I sent them on 2/24. I was given a 15% refund which amounted to 8.00; no re-delivery or full refund.Desired Settlement: A full refund should have been given or the delivery fee not just 15% or a coupon for a future order. I have not intention of ordering from them again.

Business

Response:

This case has been completely resolved. We have left the customer a message and sent an email confirming we will be crediting her back in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I'm extremely disappointed with the flowers that were delivered a little

over a week ago. The delivered flowers looked nothing like the example

online (I have pictures of both the bouquet that I ordered online and the bouquet that was delivered); furthermore, the flower types included in the online

description were no where to be found in the delivered bouquet. This was a

really important delivery for an ill friend which is why I was ok with the

total nearing 70 dollars, assuming it was as nice as the bouquet I saw

online. I even upgraded to the second highest price point, which promised

to look truer to picture than the lowest price point in that bouquet.

I've contacted the business twice requesting a refund of my money. Their website guarantees a full refund if the delivered flowers were unsatisfactory. I contacted them 10 days after the delivery, and they informed me that I was too late to request a full refund, although there is no time frame stated in the guarantee. Since they were delivered to a recipient hundreds of miles away, I was unable to see what the delivered bouquet looked like until the recently. The recipient sent me a photo that she took on the day of receiving the flowers, but didn't send the photo to me until recently.

Because the flowers don't even look remotely similar, I'm asking for a full refund of my money. I would have never ordered a bouquet with the flowers that were actually delivered.Desired Settlement: I would like a full refund, as promised on their website, for an unsatisfactory delivery. The flowers received were not the flowers that I ordered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On 2/23 I ordered 4 bouquets for 4 of my co-workers to thank them for their help on a big project. I ordered all for arrangements to be delivered to the same location, on the same day. I had asked for delivery to happen the next day 2/24. From you Flowers states that they will grantee delivery to a business between the hours of 9 am and 5 pm. One of the arrangements I ordered did show up. It was not at all what was pictured, but the arrangement did in fact show up. The other three arrangements did not. At 10 min to 5 pm local time I called From You Flowers to find out what the situation was, and why one arrangement made it but the others did not. After dealing with an extremely rude guy on the phone, he told me "ma'am, our delivery is guaranteed from 9 am to 5 pm. Its not 5 pm yet" to which I replied "its 3 min to 5pm. Are these flowers going to show up in the next 3 min?" He then put me on a lengthy hold to call the local florist to find out what the expected delivery was. He comes back to the line telling me he cannot reach the local florist but that he finds it weird that one arrangement made it but the others did not. Then asked if maybe I was "confused" about whether or not the flowers had arrived. At this point, I sort of lost my temper. I am certain the flowers did not arrive and that I too find it odd that one arrangement made it but the others are "lost". He told me that until they speak to the local florist, he cannot do anything for me. (I had asked for a discount since they didn't honor their delivery guarantee). After a very frustrating conversation, I hung up the phone agreeing to call back tomorrow between 10 am and 5 pm when the local florist would be open. I called at 11:00 am to find out again where my deliveries were. I spoke to a nice and pleasant young lady who informed me that she sees that only one arrangement made it but the other three did not. She put me on a brief hold to contact the local florist. After returning to the line, she told me that the local florist said that they didn't get the order and that they were stuck in some queue. She said the local florist would re-attempt delivery today. (A re-attempt at delivery? Seems odd considering they claim to have not known about the order yesterday despite the fact that the order had been placed 2 days before that! Not sure how you can "re-attempt" a delivery you did not know about?) I asked for a discount again considering the delivery guarantee wasn't met. She told me that she is only authorized to give me is 15% back on each order. Which totals $15 on my $200 order. She can also offer me a $20 gift certificate as well. I explained to her that the gift certificate was not necessary due to the fact that I wont be using their service again. I asked for more than $15 considering it doesn't even cover the shipping on ONE of those orders. She told me she cant do more than the $15 because the problem was the local florist not From You Flowers. I explained to her that I paid for a product and service from From You Flowers, not from whomever this local florist was, and that they should stand behind their guarantee even if the local florist didn't. My remaining flowers are supposed to be delivered again today. And considering the time of day, it also looks like they wont be making it today either. Guess I will be calling them again to follow up on flowers that I still have not been delivered.... I am just overly frustrated with the fact that we are on day two of no flower delivery and I still paid $200 for this order.Desired Settlement: I would like all of my money back on the 3 arrangements that didnt get delivered. I do not want a gift certificate for future use.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of all of her orders. We have also sent out a complimentary arrangement on behalf of our company as an extended apology.

Please let us know if there is anything else we can do regarding this case.

Review: I bought a flower arrangement for my grandmother after knee surgery. They were supposed to be delivered on Friday. They were not delivered so I called Customer service and they said they couldn't do anything until Saturday morning when they would give me a call back. They called and said they would be able to deliver them that day. I received an email 20 minutes stating they will not be able to deliver until Monday! I am very upset about my experience at you flowers. I talked to about 6 different customer service representatives. They all said the same rehearsed thing, "We are very sorry please accept our sincere apology." I was assured by one that I would get an upgrade and a sincere apology note for the recipient. My grandmother received the flowers today and they look pathetic. There was no upgrade and the arrangement was small and the florist used the cheapest flowers. I am very unhappy. I will never use from you flowers again and I will definitely not recommend them.Desired Settlement: I would like a refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: My daughter placed an order with this company on Saturday, May 9, 2015 for delivery on Sunday, May 10, 2015 Mother's Day to me (her mother). Order was not delivered. When she called them they said we were not home for delivery but would deliver item on Monday, May 11, 2015 to my place of work. Order was not delivered. She called and they said it would be delivered on Tuesday to my work by 3:00 pm. Order was not delivered. I then called the company at 3 pm and was told that the flowers ordered for me were out for delivery and they would call the florist so the delivery would come to my home. I called again at 5 pm to inquire where the delivery was and was told it was delivered to my place of work at 2 pm. I said impossible because I was there and the flowers were not. They told me they would get verification from florist making the delivery. I called at 5:30 pm and was told flowers would be delivered on May 13, 2015. I called again at 6:30 to make sure and was told that the flower arrangement was changed and would be delivered to my home on May 13, 2015 I said I have to work that it how I pay my bills. I was then told they would make sure I receive the delivery tomorrow at my work. This company has given us a different story with each phone call that both my daughter and I have made. This is not just bad customer service but actually stealing money from people and not providing the services they advertise.Desired Settlement: Of course I would love to have my daughter refunded her money. The customer service rep did say they would refund 20% which we will take as long as the flowers are delivered tomorrow and that the flowers look like the ones advertised on their website.

Business

Response:

This case has been completely resolved. We have spoken with our customer and our recipient, we have confirmed they will be receiving a fifty-percent credit, along with a fifteen dollar gift card. Please let me know if there is anything else I can do regarding this case.Thank you

Review: Image

Subject

ORDER #[redacted]

Response By Email (Aprile V.) (09/22/2015 11:00 PM)

Dear Ms. [redacted],

Thank you for contacting From You Flowers. We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner. We sincerely apologize for your disappointment with the substitution made. Therefore, we had issued a $15 gift certificate, 30% refund off of the price of the product, and a total of $7.98 due to the late delivery. We are only able to issue a re-delivery or refund, and in this case we had issued the refund.

Thank you and once again, please accept our apologies.

Aprile V.

From You Flowers

Customer Service

Email: [redacted]

Toll Free Number: ###-###-####

Customer By Service Email ([redacted]) (09/22/2015 10:11 PM)

To Whom it May Concern,

This is my third time to contact From You Flowers regarding order number [redacted] from Monday, September 21, 2015. I have also spoken with the local florist.

On Monday morning I ordered a very specific arrangement called the Zen Planter. I was sending it to my girlfriend bc she was worried about some medical results. She is a very spiritual person and I knew the zen planter would be very meaningful to her. It was a very deliberate purchase.

That afternoon, she sent me a text to thank me for her delivery and she included this picture:

I was mortified, as I would NEVER have sent her an arrangement of that style. Had the florist called to describe the substitution I would have asked to simply cancel the order. I know the exact arrangements aren't always available but bc it was such a very different style, I wish someone would have contacted me first before making such a substitution.

I also placed the order thinking that the delivery was free. As you can see on the invoice, I paid a $14.99 service fee. I also chose to pay the expedited fee, but it took 7 hours for my order to be delivered.

I called and spoke to customer service who offered to refund $15 and give me a 30% off coupon. This honestly seemed like a very poor offer and not at all in line with what your customer satisfaction guarantee states.

I then called the local florist and he directed me back to you all.

I called and spoke to another representative and I understood that he was going to have the order redone. I appreciated that immensely and felt it was fair. I told him if you all were able to replace the order than I did not need any type of refund or discount.

However, today I was notified of a $15 refund and my gf has not received a replacement.

I am just extremely frustrated and disappointed:

1. The order was nothing like advertised and no attempt to contact me was made.

2. I was lead to believe the delivery would be free and I paid a $14.99 service charge. I also paid the expedited fee and it was delivered within 7 hours, not 4 (I was afraid she would leave work within those 4 hours).

3. Very little compensation was offered. I am not satisfied with a $15 refund and a 30% coupon from a company who has done little to guarantee customer satisfaction.

4. No replacement has been sent.

If you are unwilling to send a replacement than I would like to request a full refund.

Complaining does not feel good to me; I am generally a very flexible, understanding person, but this is unsatisfactory to me.

Thank you for taking the time to listen.

Sincerely,

Sent from my [redacted]

Question Reference # [redacted]

Date Created: 09/22/2015 10:11 PM

Date Last Updated: 09/22/2015 11:00 PM

[---[redacted]---]Desired Settlement: I would like a full refund.

Business

Response:

We have called this customer multiple times and have not heard back as of today. We have left several message and have emailed the customer to contact us back at her earliest convenience. At this time we have refunded the customer back in the full amount of her order and given her a $15.00 gift card. We have also let the customer know she has a fifty dollar standing complimentary arrangement that she can have delivered at anytime. We will be happy to set up the complimentary arrangement as soon as we hear from our customer. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I paid to have flowers delivered on Saturday. The vendor sent me an email that they were delivered. They never had been.

They then did not offer to send flowers sunday instead monday. Today is monday and flowers have not and will not be delivered.Desired Settlement: I want them to get the flowers - this is terrible service. I want my money completely refunded - including the time I have wasted in my life trying to get this resolved via both email and phone.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty-five dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

‹ ›
Buyer beware!!I was in a hurry and did not read the other reviews.
I will never make that mistake again with any online purchase. Live and learn. Purchased 2 bouquets. They were delivered on time.
However...they were horrible. The premium bouquet was sparse and looked cheap. The sunflowers were closed and unusable. When I called customer service to see if they could make it right for my party, I was hung up on.
Had to spend another $60+ to buy presentable flowers from the grocery store. Take note.
This company has too many complaints.Don't take the chance of ruining your event.

I ordered a Mother's Day deluxe bouquet a week in advance and paid extra for a Sunday/Holiday (Mother's Day) delivery. The bouquet was supposed to be large, have 12 long stemmed roses and carnations. I also paid extra for a Happy Mother's Day mylar ballon. The florist delivered a tiny bouquet about 8 inches tall, with 4 roses and no balloon. I emailed the company right away. This is how the conversation went:
Me: Look at the picture (sent picture). Wrong item. Please re-deliver the right item.
FromYouFlowers: Sorry, here's a refund of 35%.
Me: Don't want refund. Want flowers. Resend.
FYF: Will re-deliver when fresh flowers are in.
Me: Need delivery today (Sunday) - Mother's Day.
FYF: Will re-deliver on Monday or potentially on Tuesday.
At this point, I think it's easier to call. After 30 mins on hold, I finally get to speak to a representative who very dismissively says that no redeliveries today because everything is prepaid and accounted for. When I informed him that whatever I had pre-paid for hadn't been delivered, he says that there isn't anything he can do.
Last minute I had to scram to find a local florist to deliver a beautiful bouquet with balloons that day. I live thousands of miles away, and all I wanted was put a smile on the face of the most important person in my life. Not only are the prices outrageous (the bouquet ordered was $100), but the complete lack of accountability on the company's part is appalling.
Do yourself a favor, use a different company.

This is the worst flower delivery company .they don't deliver product you order, and even that is days late!!!! get my money back only when I promised complain on Revdex.com.I think this site is scam!!!!!

Ordered a balloon and chocolate arrangement today to be delivered to a school -- paid extra delivery for a four hour window-- not delivered today!! They are "checking " w vendor who said it was out for delivery!! Quick to charge my credit card but not provide a service!! Terrible

I order Flowers for Monday November 16, 2015 and to arrive early before 12 pm. I paid $56 in total. My flowers did Not arrive before 12 and each time I entered in my track number I would get a notification to email costumer service. Each person would say the same thing, "We are getting in contact with the Florist and contact you immediately". I never got the notification of when the flowers arrived. The flowers arrived yesterday, November 19, 3 DAYS after when my order supposed to come. The flowers looked nothing like the picture and most of them were dead . I ordered the Deluxe version which described most flowers would be the same and a pink bow would be included. The florist claimed this was my order and the order was correct. Which is was not, and I have kept all the reciepts and confirmation emails for proof. I have contact the company and they have agreed to give me a full refund. I expect that to happen with no issue. Please do not order from this website ever! Waste of money and time

Review: Purchased two orders online 3/20/13 with From You Flowers. Delivery of a basket for a Get Well family member and delivery of a basket for a Happy Birthday family member. The first order was supposed to be delivered on 3/21. It never showed. Was told after contacting them there was a delivery issue. Asked for credit of delivery charge because it was not delivered on time, was given a gift certificate to their website. I did take that gift certificate and ordered a third basket to be delivered on 3/29/13 for Easter for a family member. Second order was delivered today, but they left off the Happy Birthday balloon I ordered with the basket. Emailed them to say this is ridiculous and I will never do business with them again. I can only pray that my third order will be delivered correctly. Would not recommend them at all.

Product_Or_Service: 3 flower and gift baskets

Order_Number: XXXXXXXX, XXXXXXXX,

Desired Settlement: DesiredSettlementID: Refund

I say I should be reimbursed on my credit card the 14.99 delivery charge that was for the order that did not arrive on time and the 5.00 for the Happy Birthday balloon.

Business

Response:

Business Response /* (1000, 5, 2013/03/27) */

This has been resolved entirely. The customer called back and we resolved this by refunding 20% and the service fee. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Same-day order not filled, credit card charged.

I placed a same-day order at approximately 12:30 pm on 3/19/13. My credit card was charged and my order was confirmed that it would be delivered. At approximately 9:00 pm, I received a call from From You Flowers and the representative informed me that my order was not delivered because the local vendor had computer issues. Additionally the representative informed me that it would take a few days to refund the charges to my card.Desired Settlement: I request that my original payment be refunded and that I receive a credit for a future purchase equal to the value of this transaction, which was $40.97 due to the fact that the service was falsely advertised and my card was incorrectly charged for services not rendered.

Business

Response:

Business Response /* (1000, 5, 2013/03/26) */

This has been resolved entirely. We called the customer and confirmed a full refund was issued to the customer's account. Additionally, we sent the customer an email confirming this as well. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (3000, 7, 2013/03/29) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company refunded my money, however did not offer to give me any credit, etc. This company advertises that they guarantee same day delivery, however, they do not. This is false advertising, and the company should be held responsible. Charging a credit card and then refunding money after not fulfilling an order is really no guarantee at all.

Review: Flowers were ordered Wed. May 28 to be delivered to the recipient Thurs. May 29. On the following Saturday in the a.m. I received a call that the florist was unable to deliver and wanted confirmation to try and deliver that day. I gave confirmation and later receievd a call that the florist did not have the flowers and substituted to ensure delivery that day. They should have known they didn't have the flowers before they knew they didn't deliver them on Thursday. The next Mon. I requested verification of delivery and I didn't get confirmation that they still were not delivered until Tues and was asked for permission to still deliver that day 6/4. I was then notified again that they couldn't deliver. At this point I asked to change the delivery address because the recipient was no longer on bereavement leave. I changed the address to her employer. On 6/5 The flowers were left on her doorstep of her home, the wrong delivery location. The only thing that was offered was an apology and a week later the apology had been exhausted. It took asking multiple times to why the flowers has not been delivered to finally get an answer that it was due to the delivery driver times.

Product_Or_Service: Flowers/Delivery

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I paid $47.98 to have flowers delivered the next day. Website showed Expected delivery times are as follows: Residential: 9 AM - 6 PM Business: 9 AM - 5 PMThe flowers were not delivered until a week later and they substituted the flowers because they did not have the right ones that I ordered.

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account as well as sent an email confirming this. Please allow 1-3 business days for this to post. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I called From You Flowers' number [redacted] and placed an order on 28 Sep 13 to be delivered to the [redacted] on the same day. The flowers and balloon have never been delivered. Called an complained after I received an email saying that the flowers were delivered; however, the flowers and balloon had NOT been delievered. The company promised that the flowers would be delivered by yesterday, 1 Oct 13 by 5PM EST. As of today, 2 Oct 13 at 1:15 PM EST, the flowers still have not been delivered. I explained that I wanted a refund and the customer service rep did everything she could to not give me a refund. She only gave me $6 back and supposedly upgraded the flowers. Today, I just emailed the company asking where the flowers are and why they haven't been delivered. At this point a refund would be better and I will not do business with this company again.Desired Settlement: I would like a refund from this company.

Business

Response:

This has been resolved entirely. We called the customer and offered a full refund to her account. Additionally, we provided her with a gift certificate to utilize on a future purchase. The customer was very happy with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered a floral arrangement from this site and upon delivery my recipient received a completely different item. The description on the site does state that it may vary due to inventory, but it would have the same design (ornaments, color, flowers, etc.) it does not state, however, that they could send an item with zero ornaments, less than half the amount of flowers, and in general, a very cheap looking arrangement. The site states a 100% satisfaction guarantee where if you are in satisfied they will refund your money or replace the item. I was refused this offer. Even after sending pictures to compare the order to the arrangement that was send, which was shockingly different. It's not about the money it's about doing what is right. This company is a sham and buyers must be warned.Desired Settlement: Replacement floral arrangement. One comparable to the item that I intended to purchase.

Business

Response:

This case has been completely resolved. We are re delivering the correct product to the recipient, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I actually have had numerous issues with this company. They falsely advertise that they are able to guarantee a same day delivery service. Which they were unable to follow through with. The next day, they delivered the wrong flower arrangement, that was nothing close to what I ordered. They then, sent another arrangement, that was also not the correct product that I ordered. After dealing with them for four days straight for an order that was supposed to be fulfilled the day I ordered it, I told them that I just wanted a refund. However, instead of giving me a refund because they were unable to deliver the actual product that I ordered, they keep trying to offer me a $10 gift certificate and 30% off my order. I do not want to pay for a product that I did not order in the first place.Desired Settlement: At this point, after days of emailing and calling customer service back and forth, I just wanted to be refunded in full. I do not want a gift certificate from their company because I do not plan on ordering from them ever again. They are unprofessional and unreliable with their service.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Classic Bait-and-Switch:Just because I'm bereaved, does not make me a sap. I started an order of sympathy flowers with From You Flowers, and then hesitated when (at the very last moment) very large shipping and handling fees appears ($14.99 standard shipping). A while later I received an email prompting me to come back to my order, and they would knock off shipping costs. However, when I followed the link, they had increased the price of my arrangement. I ended up ordering them anyway, due to the time-sensitive nature of bereavement, but am very disappointed in this obvious ruse.Desired Settlement: I would like the previous discount to be applied to my [SKU: BN1890] sympathy plant- it was chicanery to remove this while attempting to distract me with a different discount. Th offer was to come back to my order- which I would assume would be at the previously agreed price.

Business

Response:

This case has been completely resolved. We have credited back our customer for the second discount along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.