From You Flowers

Review: I flowers I purchased from them are completely different that what they advertised in their ad. I pay more money for the "Deluxe" version which was

supposed to have more flowers. The flowers I received have only 4 roses and a handful of lily buds.

I contacted the seller about the problem and they said to let it grow 2 to 4 days and it will look like what's shown in the AD. I let grow and the results

are still nowhere close to what's shown in the AD.

They are doing is a complete scam.Desired Settlement: Delivery the flowers shown in the AD or full refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

I ordered same day delivery (extra charge) on Monday, May 11th. The flowers were never delivered! Had I not called them, they would have taken my money & ran with it, never telling me the delivery was never made. My mother was furious with me that I didn't get her anything for her birthday. On Saturday, my mother finally spoke to me and she told me she never received any. The funny thing is I emailed customer service on Tuesday, May 12th asking for delivery confirmation and never got a response. I did get a coupon emailed to me. I figured this meant they were delivered.
I called customer service today (Saturday) and they said there was a "glitch in the system" and it wasn't delivered. I spent $65 for the deluxe Mint Julep. They are supposedly upgrading it to the Premium and including an apology letter and delivering it to my mother on MONDAY. That's right....a week after my original delivery. The customer service rep, [redacted], said they would try to get it delivered today. I told her if they could, it would be going to her home address instead of her work. She took down all of her info for my mom's home address. I told her I felt like it was still going to screw it up. Well....sure enough, I get a call at 1pm saying they were trying to deliver it today, but couldn't. That was because they were trying to deliver to her work on a Saturday, which I already told them was closed! [redacted] wrote the instructions 100% flip/flopped. My mother doesn't even want the flowers at this point, but seeing as they wouldn't refund my money, only apologize & upgrade, I can't even do that. And my mother's birthday was ruined!! I cannot wait to see what the flowers look like. If they are not perfection, I will be demanding a refund & contacting the Revdex.com. I will update on Monday after I see what they look like, if she even receives them!

Failed to deliver on Mother's Day, finally delivered 3 days late an arrangement that looked nothing like the $80 arrangement but instead consisted of left over flowers and a cheap vase, not an etched lavender but a regular glass vase. When called to ask for a resolution they said that the florist had the right to change flowers if the ones advertised were unavailable during the holidays, I reminded them it was no longer the holidays. Was promised a refund, finally, and threatened that the florist will pick up the flowers. Good for them...I'm embarressed enough that they weren't delivered on Mother's Day!

Review: I'm extremely disappointed with the flowers that were delivered a little

over a week ago. The delivered flowers looked nothing like the example

online (I have pictures of both the bouquet that I ordered online and the bouquet that was delivered); furthermore, the flower types included in the online

description were no where to be found in the delivered bouquet. This was a

really important delivery for an ill friend which is why I was ok with the

total nearing 70 dollars, assuming it was as nice as the bouquet I saw

online. I even upgraded to the second highest price point, which promised

to look truer to picture than the lowest price point in that bouquet.

I've contacted the business twice requesting a refund of my money. Their website guarantees a full refund if the delivered flowers were unsatisfactory. I contacted them 10 days after the delivery, and they informed me that I was too late to request a full refund, although there is no time frame stated in the guarantee. Since they were delivered to a recipient hundreds of miles away, I was unable to see what the delivered bouquet looked like until the recently. The recipient sent me a photo that she took on the day of receiving the flowers, but didn't send the photo to me until recently.

Because the flowers don't even look remotely similar, I'm asking for a full refund of my money. I would have never ordered a bouquet with the flowers that were actually delivered.Desired Settlement: I would like a full refund, as promised on their website, for an unsatisfactory delivery. The flowers received were not the flowers that I ordered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I paid to have flowers delivered on Saturday. The vendor sent me an email that they were delivered. They never had been.

They then did not offer to send flowers sunday instead monday. Today is monday and flowers have not and will not be delivered.Desired Settlement: I want them to get the flowers - this is terrible service. I want my money completely refunded - including the time I have wasted in my life trying to get this resolved via both email and phone.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty-five dollar gift card. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: 2/24 was my first time using the website. I'm fully aware that what I see in the picture on the site may not be what I receive but it should be close in resemblance and it should fit the occasion for which it was ordered. It did not resemble the ad on the site at all. Valentines Day items were placed in a white basket and wrapped in Valentine's Day cellophane paper. What it amounts to is me paying $60 for clearance items from a holiday that just passed. This was a gift for my nephew to be delivered at his school, how embarrassing to receive a Valentines day gift 10days after Valentines. I am very disappointed in the product that was received. This was false advertising on the website and if their partner company could not duplicate the item listed they should have advised and an alternative item could have been ordered. I have yet to hear back from an email I sent them on 2/24. I was given a 15% refund which amounted to 8.00; no re-delivery or full refund.Desired Settlement: A full refund should have been given or the delivery fee not just 15% or a coupon for a future order. I have not intention of ordering from them again.

Business

Response:

This case has been completely resolved. We have left the customer a message and sent an email confirming we will be crediting her back in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Image

Subject

ORDER #[redacted]

Response By Email (Aprile V.) (09/22/2015 11:00 PM)

Dear Ms. [redacted],

Thank you for contacting From You Flowers. We have received your message expressing your dissatisfaction with the arrangement received. All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website. This allows the florist to substitute with a similar container, flowers, color scheme or plant to ensure delivery is made in a timely manner. We sincerely apologize for your disappointment with the substitution made. Therefore, we had issued a $15 gift certificate, 30% refund off of the price of the product, and a total of $7.98 due to the late delivery. We are only able to issue a re-delivery or refund, and in this case we had issued the refund.

Thank you and once again, please accept our apologies.

Aprile V.

From You Flowers

Customer Service

Email: [redacted]

Toll Free Number: ###-###-####

Customer By Service Email ([redacted]) (09/22/2015 10:11 PM)

To Whom it May Concern,

This is my third time to contact From You Flowers regarding order number [redacted] from Monday, September 21, 2015. I have also spoken with the local florist.

On Monday morning I ordered a very specific arrangement called the Zen Planter. I was sending it to my girlfriend bc she was worried about some medical results. She is a very spiritual person and I knew the zen planter would be very meaningful to her. It was a very deliberate purchase.

That afternoon, she sent me a text to thank me for her delivery and she included this picture:

I was mortified, as I would NEVER have sent her an arrangement of that style. Had the florist called to describe the substitution I would have asked to simply cancel the order. I know the exact arrangements aren't always available but bc it was such a very different style, I wish someone would have contacted me first before making such a substitution.

I also placed the order thinking that the delivery was free. As you can see on the invoice, I paid a $14.99 service fee. I also chose to pay the expedited fee, but it took 7 hours for my order to be delivered.

I called and spoke to customer service who offered to refund $15 and give me a 30% off coupon. This honestly seemed like a very poor offer and not at all in line with what your customer satisfaction guarantee states.

I then called the local florist and he directed me back to you all.

I called and spoke to another representative and I understood that he was going to have the order redone. I appreciated that immensely and felt it was fair. I told him if you all were able to replace the order than I did not need any type of refund or discount.

However, today I was notified of a $15 refund and my gf has not received a replacement.

I am just extremely frustrated and disappointed:

1. The order was nothing like advertised and no attempt to contact me was made.

2. I was lead to believe the delivery would be free and I paid a $14.99 service charge. I also paid the expedited fee and it was delivered within 7 hours, not 4 (I was afraid she would leave work within those 4 hours).

3. Very little compensation was offered. I am not satisfied with a $15 refund and a 30% coupon from a company who has done little to guarantee customer satisfaction.

4. No replacement has been sent.

If you are unwilling to send a replacement than I would like to request a full refund.

Complaining does not feel good to me; I am generally a very flexible, understanding person, but this is unsatisfactory to me.

Thank you for taking the time to listen.

Sincerely,

Sent from my [redacted]

Question Reference # [redacted]

Date Created: 09/22/2015 10:11 PM

Date Last Updated: 09/22/2015 11:00 PM

[---[redacted]---]Desired Settlement: I would like a full refund.

Business

Response:

We have called this customer multiple times and have not heard back as of today. We have left several message and have emailed the customer to contact us back at her earliest convenience. At this time we have refunded the customer back in the full amount of her order and given her a $15.00 gift card. We have also let the customer know she has a fifty dollar standing complimentary arrangement that she can have delivered at anytime. We will be happy to set up the complimentary arrangement as soon as we hear from our customer. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On Saturday, July 27th, I ordered flowers that were "guaranteed" to be delivered that same day. The order confirmation says "We guarantee the florist arranged flowers will be delivered today."Now, two days later there are still no flowers. I contacted From You Flowers and their first response was this:We would like to make this up to you by delivering your arrangement with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize.Are you kidding me? A note of apology? This is unacceptable. What is a guarantee anyway if not to get my money back AND have the flowers delivered?When I complained saying that they needed to deliver the flowers today with a full refund their response was this:We would like to deliver your arrangement tomorrow with the note of apology and a refund of 20% off of the product and the same day delivery fee.What about the GUARANTEE??At this point I replied to their email saying if this was the best they could do I would cancel the order. However, I received a voice mail message from them with a toll free number to call. I did. I hoped when I spoke to a real person that they might be able to help me but the best Aiesha (the representative on the phone) could do was offer 30% off and delivery TOMORROWTHREE DAYS LATE. In the end I cancelled the order. I received another email with an apology and a $15 From You Flowers gift card to. Are you kidding me? Why would I ever use their service again?My complaint is that their guarantee means nothing and I believe they could do MUCH better in the way of resolving these kinds of customer service issues.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

If they really want to make it right they will deliver the flowers with an upgrade to the next purchase level AND give me a FULL REFUND. The order number is 91352733.

Business

Response:

Consumer Response /* (-101, 5, 2013/08/08) */

From: [redacted]@comcast.net (mailto:[redacted]@comcast.net)

Sent: Tuesday, July 30, XXXX XX:XX AM

To: [redacted]@ct.Revdex.com.org

Subject: Update about my complaint filed 07-29-13

On July 29, 2013 I filed a complaint against

From You Flowers, LLC

455 Boston Post Road

Suite 6

P.O. Box 805

Old Saybrook, CT XXXXX

They have contacted me by phone today and are delivering the flowers AND a FULL refund as I had originally requested since the "guaranteed" delivery on the date I ordered the flowers did not occur as promised. I don't have a complaint number but wanted to let someone in your office know that this issue has been resolved.

I have attached the same document I provided yesterday as proof of my complaint. I hope this will help in my efforts to close this case.

Thank you,

Review: Same-day order not filled, credit card charged.

I placed a same-day order at approximately 12:30 pm on 3/19/13. My credit card was charged and my order was confirmed that it would be delivered. At approximately 9:00 pm, I received a call from From You Flowers and the representative informed me that my order was not delivered because the local vendor had computer issues. Additionally the representative informed me that it would take a few days to refund the charges to my card.Desired Settlement: I request that my original payment be refunded and that I receive a credit for a future purchase equal to the value of this transaction, which was $40.97 due to the fact that the service was falsely advertised and my card was incorrectly charged for services not rendered.

Business

Response:

Business Response /* (1000, 5, 2013/03/26) */

This has been resolved entirely. We called the customer and confirmed a full refund was issued to the customer's account. Additionally, we sent the customer an email confirming this as well. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (3000, 7, 2013/03/29) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company refunded my money, however did not offer to give me any credit, etc. This company advertises that they guarantee same day delivery, however, they do not. This is false advertising, and the company should be held responsible. Charging a credit card and then refunding money after not fulfilling an order is really no guarantee at all.

Review: I ordered flowers for my wife to be delivered on the same day( which was guaranteed on their website) for which I even paid extra. They emailed and said sorry they could not deliver it the same day. I told them I was ok with it as long as they guarantee the delivery for next day before 12:30pm they would not even guarantee that. I called them up and was told by customer service if I want it to be delivered it tomorrow by 12:30pm I would have to extra. That was just ridiculous. After I paid extra to be delivered on the same day they had guts to ask me to pay even more for them charge to deliver the same order the next day. Never ever will I use them again. They don't know the meaning of guarantee and warranty do not believe them.Desired Settlement: I asked them to cancel the order which they were more then happy to do without even saying sorry.

Business

Response:

The case has been completely resolved. We have credited back the customer in the full amount of the order and apologized for the inconvenience we have caused him. We have offered him a gift card and at this time he has declined. If the customer decides he would like the gift card we would be more then happy to still honor this. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Purchased two orders online 3/20/13 with From You Flowers. Delivery of a basket for a Get Well family member and delivery of a basket for a Happy Birthday family member. The first order was supposed to be delivered on 3/21. It never showed. Was told after contacting them there was a delivery issue. Asked for credit of delivery charge because it was not delivered on time, was given a gift certificate to their website. I did take that gift certificate and ordered a third basket to be delivered on 3/29/13 for Easter for a family member. Second order was delivered today, but they left off the Happy Birthday balloon I ordered with the basket. Emailed them to say this is ridiculous and I will never do business with them again. I can only pray that my third order will be delivered correctly. Would not recommend them at all.

Product_Or_Service: 3 flower and gift baskets

Order_Number: XXXXXXXX, XXXXXXXX,

Desired Settlement: DesiredSettlementID: Refund

I say I should be reimbursed on my credit card the 14.99 delivery charge that was for the order that did not arrive on time and the 5.00 for the Happy Birthday balloon.

Business

Response:

Business Response /* (1000, 5, 2013/03/27) */

This has been resolved entirely. The customer called back and we resolved this by refunding 20% and the service fee. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I ordered flowers for my uncle's visitation yesterday (Friday 1/17/14 morning at 9:30 am), well within the time frame for them to be delivered yesterday before the visitation at the funeral home. My order number was [redacted].I was notified at 2:36pm... 5 hours later..(a message was left on my cell phone), that said the funeral home said they weren't accepting deliveries, that the flowers had to be sent the next day to the church (a different location where the funeral services were being held).As this was unacceptable since I wanted the flowers at the visitation, I called the funeral home, who hemmed and hawed but then admitted they had aready received many flowers for my uncle's visitation service (to be held from 5-7 pm Friday night in Huntsville Tx), and that any flowers received at the funeral home would be transported the next day to the 1st Presbyterian Church. What was the problem? Who knows, but You Flowers broke their promise to me to deliver the flowers as ordered. So then I called From you flowers 1-800 number and spoke to a person who said his name was [redacted] (no last name) who said it was his first day (after he had consulted with a manager and/or supervisor at least 3 times), who ultimately said he was told it was too far for the florist to go to deliver the flowers .in a timely fashion. What? What? Don't call me at 2:36pm, call me at 9:31am so I can cancel the order and get someone else to do the job correctly.I ultimately cancelled the order and went with another .com provider; the flowers have been delivered, but not til today.It was really important to me that flowers get to my uncle's funeral visitation, and very stressful to have to deal with incompetence when all I wanted was assurance that my order, that was placed in a timely fashion, was going to be delivered promptly to the address I wanted within the time frame y'all promised.I will never order from y'all again, and will never speak kindly or recommend your company to anyone. Ever.Desired Settlement: an apology, in writing, from the CEO and an explanation of what truly happened, and consequences for the local florist for accepting the order but then not getting the order completed and delivered within the prescribed time frame.I do not want a 20% off my next order (this is what I was offered by the second person with whom I spoke, offering me 20% off my order when I cancelled the first order), b/c I will never use this company again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $25.00 credit towards a future purchase. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers on Monday 12/16 to be delivered to a patient in [redacted]. The deliver was supposed to occur on 12/17. Before I ordered from this place, I called the hospital and asked what was the best way for flowers to be deliver. They said to put 'Attention Patient - John Doe' on the label and the carrier would be sent up to the room. That's what I did.The flowers were supposedly delivered on 12/17 at 10:14AM and signed for by someone named [redacted]. The patient checked out of the hospital at 3:30 and never got the flowers. I called the hospital and they said they have no idea who [redacted] is... no flowers came to the patient desk. I even got connected to the nurses station and none came up. So I call Flowers From You this morning and tell them the problem and after looking into it, they tell me they'd resend the flowers to the home address tomorrow. Great. I was very happy. 2 hours later I get a call back from them telling me they won't deliver the flowers because I selected UPS delivery on their site and that always goes to the mail room. They offered me a $20 gift card since technically the flowers were delivered. The only problem is NOWHERE on their site was there any options to select delivery method. There was one option I had... next day delivery, and it didn't say how it was getting delivered. Obviously I would have never have selected UPS delivery for a flower delivery to a hospital! When I called back Flowers From You to ask them about this they directed me to a tab on the product page that said this product was 'getting shipped from the field'. Great.... and that is supposed to tell me what exactly??? As the customer, I'm supposed to interpret that as meaning this is coming through UPS?? I have never ever gotten flowerd sent through UPS before.So I paid $50+ for flowers that were never delivered to the intended person and they told me I am out of luck because technically they delivered the flowers to someone. I don't want their gift card.Desired Settlement: I would have been more than happy with their initial offer of resending the flowers to the correct person. That makes more than good business sense. If that couldn't be done, then I want a refund. I did not get what I paid for... a delivery to the actual patient.Instead I get offered a $20 gift card for a service I would never use again. No thanks.How is this in anyway good business? I did nothing wrong and [redacted] on the phone agreed. But yet I am the one that has to eat the $50????

Business

Response:

This case has been completely resolved. We are going to re deliver the customers order to the recipient. We have also issued the customer a $20.00 gift card, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

I order Flowers for Monday November 16, 2015 and to arrive early before 12 pm. I paid $56 in total. My flowers did Not arrive before 12 and each time I entered in my track number I would get a notification to email costumer service. Each person would say the same thing, "We are getting in contact with the Florist and contact you immediately". I never got the notification of when the flowers arrived. The flowers arrived yesterday, November 19, 3 DAYS after when my order supposed to come. The flowers looked nothing like the picture and most of them were dead . I ordered the Deluxe version which described most flowers would be the same and a pink bow would be included. The florist claimed this was my order and the order was correct. Which is was not, and I have kept all the reciepts and confirmation emails for proof. I have contact the company and they have agreed to give me a full refund. I expect that to happen with no issue. Please do not order from this website ever! Waste of money and time

Ordered a balloon and chocolate arrangement today to be delivered to a school -- paid extra delivery for a four hour window-- not delivered today!! They are "checking " w vendor who said it was out for delivery!! Quick to charge my credit card but not provide a service!! Terrible

Review: This company offered next day deliver of flowers. I purchased a $60 bouquet of flowers from them on the 8th, to be delivered on the 9th. Today is the 18th and I just cancelled the order at 10:40pm due to lack of delivery over a week ago. I would have cancelled sooner but no one would answer the customer service line on the phone, they answer the incoming orders of course. I will never buy here again and what they are doing is blatant false advertising. I will stick to the bigger name companies for the rest of my life (I'm 22).Desired Settlement: My damn money back.

Business

Response:

This case has been completely resolved. We have spoken with the customer and this was not a complaint against our company as there is no order placed in our system. Please let us know if there is anything else we can do regarding this case.

Review: Today is the 2nd time From You Flowers has failed to delivery Same Day Flowers consistent with their advertisement. They burned me last year, too, when I ordered birthday flowers for my elderly mother. I placed my order before 9 a.m., just like last year, and received a call in the late afternoon saying the could NOT deliver my order and would like to so tomorrow instead?!? Tomorrow is NOT my mom's birthday!

WHY are they allowed to mispresent themselves and commit to same day delivery and then NOT do it? I could've placed my order with someone reputable IF they would have been truthful when they accepted my order and my payment for my purchase! Instead, they false advertised, lied to me, and didn't bother to tell me so until it was far too late to remedy their failure by choosing a reputable florist who would do exactly as advertised -- Same Day Delivery!Desired Settlement: I want a full refund and I want this complaint to be available for public viewing, so that others don't fall prey to the scheme that I did.

Business

Response:

This case has been completely resolved. We have attempted to contact this customer several times in regards to this case by leaving messages and sending emails. At this time we have credited the customer back in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Classic Bait-and-Switch:Just because I'm bereaved, does not make me a sap. I started an order of sympathy flowers with From You Flowers, and then hesitated when (at the very last moment) very large shipping and handling fees appears ($14.99 standard shipping). A while later I received an email prompting me to come back to my order, and they would knock off shipping costs. However, when I followed the link, they had increased the price of my arrangement. I ended up ordering them anyway, due to the time-sensitive nature of bereavement, but am very disappointed in this obvious ruse.Desired Settlement: I would like the previous discount to be applied to my [SKU: BN1890] sympathy plant- it was chicanery to remove this while attempting to distract me with a different discount. Th offer was to come back to my order- which I would assume would be at the previously agreed price.

Business

Response:

This case has been completely resolved. We have credited back our customer for the second discount along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

This is the worst flower delivery company .they don't deliver product you order, and even that is days late!!!! get my money back only when I promised complain on Revdex.com.I think this site is scam!!!!!

I ordered a Mother's Day deluxe bouquet a week in advance and paid extra for a Sunday/Holiday (Mother's Day) delivery. The bouquet was supposed to be large, have 12 long stemmed roses and carnations. I also paid extra for a Happy Mother's Day mylar ballon. The florist delivered a tiny bouquet about 8 inches tall, with 4 roses and no balloon. I emailed the company right away. This is how the conversation went:
Me: Look at the picture (sent picture). Wrong item. Please re-deliver the right item.
FromYouFlowers: Sorry, here's a refund of 35%.
Me: Don't want refund. Want flowers. Resend.
FYF: Will re-deliver when fresh flowers are in.
Me: Need delivery today (Sunday) - Mother's Day.
FYF: Will re-deliver on Monday or potentially on Tuesday.
At this point, I think it's easier to call. After 30 mins on hold, I finally get to speak to a representative who very dismissively says that no redeliveries today because everything is prepaid and accounted for. When I informed him that whatever I had pre-paid for hadn't been delivered, he says that there isn't anything he can do.
Last minute I had to scram to find a local florist to deliver a beautiful bouquet with balloons that day. I live thousands of miles away, and all I wanted was put a smile on the face of the most important person in my life. Not only are the prices outrageous (the bouquet ordered was $100), but the complete lack of accountability on the company's part is appalling.
Do yourself a favor, use a different company.