From You Flowers

This case has been completely resolved. We have credited back our customer in full for the order, along with a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is any else we can do regarding this case.Thank...

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming I see the credit to the card. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer 50% of the order. As an extended apology on behalf of our company we will also be sending out another complete order as well as a gift certificate. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This has been resolved today. Please go ahead close this complaint. Thank you for your help.[redacted]

Complaint: [redacted]
I am rejecting this response because: 
I was told the arrangement would be delivered the original date then got a phone call telling me it would have to be the next day and they would credit a full refund (because it had to be next day) which I did not receive!!!!  The so called arrangement was not the big arrangement ordered and also was to be a letter of apology with the order and there was none so this is not resolved and very dissatisfied when someone says they will refund the full amount and does not do that!!!  
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement.  This arrangement can be delivered on any future date to any recipient of...

the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their orderS. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

Do not use this service if you need flowers delivered at a certain time or during a busy holiday such as Mother's Day. They have repeatedly failed to deliver flowers on Mother's Day for me despite upcharging me on their website for their service. Although this business represents on its website that it is "the same day delivery experts; if you need flowers delivered today there is no better choice than From You Flowers," on Mother's Day 2014 and 2016 it failed to deliver the actual flowers I purchased to my mother. While it is clearly my fault for using the same service twice, I expected that after dropping the ball in 2014 it would have cleaned up its service in 2016. That was my mistake; I hope no one else emulates it. Simply put, From You Flowers cannot deliver flowers on Mother's Day, despite their promises that they will and despite charging more for this so-called service.

FRAUD , BAIT & SWITCH, placed order on May 7, 2015 for Mother's Day and now May 13,2015 and delivery still has not been made . Every day it's been another excuse why delivery can not be complete. After reading [redacted] reviews and [redacted] consumer reviews 653 reviews have all said the same as to my experience . Wish I would have read these reviews first before wasting my time with this incompetent company who should be SHUT DOWN . You will never receive flower arrangement image you select it's only a suggestion and instead you will spend 70.00 plus for rotten flowers or an arrangement you can grab and go from your local grocery store .. HORRIBLE EXPERIENCE WARNING DO NOT USE THIS SHAM OF A BUSINESS . All affiliated with this company [redacted] ,any local flower shop should refuse orders from these fraudulent poor excuse for a business and stop all dealings with from you flowers.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also mailed an apology letter to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have made numerous attempts to contact our customer via email and have also left a few voice messages. We have confirmed with our customer that the order has been refunded in full, along with a $20.00 gift certificate has been emailed to her as well. We are...

still happy to further resolve the issue once we have heard back from our customer. Please let us know if there is anything further that we can assist with. Sincerely,From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this order.Thank you

A Supervisor has reached out to the customer via phone calls and emails to place the floating complimentary order but he has not responded.  Due to the customer using an alternate email address we initially could not locate the original order.  It has since been located and when the...

customer responds we will be happy to assist.  Please let us know if there is anything further we can do to resolve this matter. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com for your swift action !I am totally satisfied.
Sincerely,
[redacted]

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order, along with...

a $10.00 gift card that can be used at any time. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business both called and emailed after they received the Revdex.com complaint notice. They had voided my transaction after receiving my email demanding that they refund the order because it was never delivered. However, as I told the business, no one EVER communicated with me. I had called 3 times and emailed directly once and emailed twice through an online form on their website. I never received a call or email until AFTER I filed the Revdex.com complaint. I DO appreciate their resolution (cancelled the transaction and then delivered flowers to my mother for free - it was her mother's day gift that they failed to deliver initially). However, the lack of communication until after the Revdex.com complaint is disappointing. Once the Revdex.com complaint was filed, I received prompt communication and, after they delivered the flowers, I received both a call and email to ensure all was well from supervisors. This thorough response to the Revdex.com complaint is appreciated. However, I will not use them again nor will I recommend them because (1) they failed to deliver my initial order and never did explain what happened and did not contact me regarding this. and (2) TERRIBLE communication - never called or emailed until AFTER a Revdex.com complaint was filed. 
I certainly am glad we have Revdex.com to assist in such customer service failures as this. 
Attached is a picture of the flowers that my mother texted to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order and delivered the arrangement complimentary.  As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This...

arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have spoken with the customer and have removed his email address. Please let us know if there is anything else we can do regarding this case.Thank you