From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customer and recipient of her choice today. The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the recipient. We have also extended a future $50.00 complimentary arrangement to be used at the customers' discretion. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completed resolved. The customer has now seen the refund in full and has responded favorably. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business both called and emailed after they received the Revdex.com complaint notice. They had voided my transaction after receiving my email demanding that they refund the order because it was never delivered. However, as I told the business, no one EVER communicated with me. I had called 3 times and emailed directly once and emailed twice through an online form on their website. I never received a call or email until AFTER I filed the Revdex.com complaint. I DO appreciate their resolution (cancelled the transaction and then delivered flowers to my mother for free - it was her mother's day gift that they failed to deliver initially). However, the lack of communication until after the Revdex.com complaint is disappointing. Once the Revdex.com complaint was filed, I received prompt communication and, after they delivered the flowers, I received both a call and email to ensure all was well from supervisors. This thorough response to the Revdex.com complaint is appreciated. However, I will not use them again nor will I recommend them because (1) they failed to deliver my initial order and never did explain what happened and did not contact me regarding this. and (2) TERRIBLE communication - never called or emailed until AFTER a Revdex.com complaint was filed. 
I certainly am glad we have Revdex.com to assist in such customer service failures as this. 
Attached is a picture of the flowers that my mother texted to me.
Sincerely,
[redacted]

Do not use this service if you need flowers delivered at a certain time or during a busy holiday such as Mother's Day. They have repeatedly failed to deliver flowers on Mother's Day for me despite upcharging me on their website for their service. Although this business represents on its website that it is "the same day delivery experts; if you need flowers delivered today there is no better choice than From You Flowers," on Mother's Day 2014 and 2016 it failed to deliver the actual flowers I purchased to my mother. While it is clearly my fault for using the same service twice, I expected that after dropping the ball in 2014 it would have cleaned up its service in 2016. That was my mistake; I hope no one else emulates it. Simply put, From You Flowers cannot deliver flowers on Mother's Day, despite their promises that they will and despite charging more for this so-called service.

This case has been completely resolved. We have credited back the customer $7.99, along with a twenty dollar gift card. The customer is very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back our customer in full for the order, along with a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is any else we can do regarding this case.Thank...

you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also mailed an apology letter to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me assuming I see the credit to the card. 
Sincerely,
[redacted]

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case.  A Supervisor spoke to the customer to resolve but the customer did not want to speak to us. At this time we have gone ahead and refunded this customer in full...

for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have tried numerous times to reach out to our customer via email and have left several messages. As of today we have not heard back from the customer. At this time we have gone ahead and credited back the customer in the full amount of the order, along with...

a $10.00 gift card that can be used at any time. We will be happy to resolve the issue further if necessary once we hear back from our customer. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

Complaint: [redacted]
I am rejecting this response because:
 
While I accept and appreciate the credit,  and I thank them for taking this step, I am not satisfied.  In my correspondence with them, I thanked them for the credit and said I had no need to speak on the phone.  I never expressed that their response resolves my complaint.
In short, they used misleading marketing to upsell me on the vase.  I was duped, I called them on it, and they refunded my money.  But as long as they continue to use deceptive sales practices, how can I accept their response as solving the issue?  How many more people will be fooled into buying this vase?
As for the gift certificate, it is moot as I do not plan on using their services unless they adjust the manner in which they describe the "custom vase" on their website.
Sincerely,
[redacted]

FRAUD , BAIT & SWITCH, placed order on May 7, 2015 for Mother's Day and now May 13,2015 and delivery still has not been made . Every day it's been another excuse why delivery can not be complete. After reading [redacted] reviews and [redacted] consumer reviews 653 reviews have all said the same as to my experience . Wish I would have read these reviews first before wasting my time with this incompetent company who should be SHUT DOWN . You will never receive flower arrangement image you select it's only a suggestion and instead you will spend 70.00 plus for rotten flowers or an arrangement you can grab and go from your local grocery store .. HORRIBLE EXPERIENCE WARNING DO NOT USE THIS SHAM OF A BUSINESS . All affiliated with this company [redacted] ,any local flower shop should refuse orders from these fraudulent poor excuse for a business and stop all dealings with from you flowers.

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their orderS. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

In regards to case ID: [redacted] the customers' recipient has received both orders and the one that was delayed via [redacted] by one day was refunded in full.  Thank you Tell us why here...

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $40.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com for your swift action !I am totally satisfied.
Sincerely,
[redacted]

This has been resolved today. Please go ahead close this complaint. Thank you for your help.[redacted]