From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was fine with this resolution. Please let us know if there is anything else we can do regarding this case.Thank youTell us why here...

Complaint: [redacted]
I am rejecting this response because: 
I was told the arrangement would be delivered the original date then got a phone call telling me it would have to be the next day and they would credit a full refund (because it had to be next day) which I did not receive!!!!  The so called arrangement was not the big arrangement ordered and also was to be a letter of apology with the order and there was none so this is not resolved and very dissatisfied when someone says they will refund the full amount and does not do that!!!  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My Mom was not well and so I ordered her same day flowers before 9 am on Monday. They called me to tell me they don't have the exact arrangement and asked if they could substitute. I told them sure and asked when they would be delivered. She told me they deliver until 6 pm that day but they couldn't give me an exact time.
She then called back at 2:15 and told me they stopped deliveries for the day and that my bouquet would not be delivered until Tuesday. I told her this is not acceptable and that I really needed the flowers to be delivered today. They offered to send a bigger bouquet and I told them I wanted a refund. They told me they would give me 15% refund and delivery the flowers on Tuesday.
I got the refund today and it was $4.20 when my total purchase was $45.67. This is less than 10%! I emailed them and they responded that it was 15% off of my product total which was $27. I will never do business with this company again. They should be ashamed at their service that they offer.

Complaint: [redacted]
I am rejecting this response because:  it is true that someone from the company contacted me to state that the order was not processed because it was declined.  I asked how could it have been declined when the funds were showing processing through my account.  The company contact told me to check again, that the funds have been returned and the their company did not capture the order.  The funds were later reversed in my account.  My question is:  If the order was declined as she stated, then why would the funds have been in the processing stage with my bank AND if she didn't know that funds were being processed, why would she tell me to check with my bank knowing that the funds were returned to my account.  I think they know they screwed up an order, and instead of admitting to their mistake, they turn it around on the consumer. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement for the value of $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we sent out an arrangement to each recipient.  Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

A Supervisor has reached out to the customer and refunded the order in full.  As an extended apology we have created two complimentary arrangements to be delivered at the customer discretion.  Please let us know if there is anything further we can do to further resolve the issue....

 Thank you

This case has been completely resolved. We have spoken with our customer and confirmed the order was delivered successfully. We have also emailed our customer a twenty dollar gift card that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is...

anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our company. Customer was satisfied with this resolution.  Please let us know if there is anything else we can do regarding this case.
Thank...

you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I just wanted to clarify that the business didn't give me $15 gift card, they gave me a credit to be used on another purchase with them and will expire 7 days after they sent it to me and it was a credit of $12.19 with that said I find that this resolution is satisfactory to me. I attached the credit store for Revdex.com to see.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we sent out a complimentary arrangement to the recipient and issued a $20.00 gift certificate.  The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Complaint: [redacted]
I am rejecting this response because: They called and asked me to call a supervisor when I repeatedly asked them on the initial conversation To speak to one on the spot. Their customer service has been poor throughout this whole process. My conversation and business with this company ends here. 
Sincerely,[redacted]

This is [redacted] I filed a complaint with you and the company called and made it right.They are refunding my money and sending out a letter to my grand baby and flowers she should of got.

I am writing in regards to Case ID: [redacted]  I have reached out to the customer and provided the delivery confirmation we received as well as a copy of the manifest that was provided to us by the local filling florist.  We have refunded the order in full and as an extended apology have created two complimentary arrangements to the value of $65.00 each.  We have provided everything the customer requested and the offer for the complimentary arrangements will stand. If there is anything further please feel free to contact us.  Sincerely,  From You Flowers LLC

This case has been completely resolved.  We have credited back the customer in the full amount of the order. Please let us know if there is anything further we can do regarding this case.Thank you