From You Flowers

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case.  A Supervisor spoke to the customer to resolve but the customer did not want to speak to us. At this time we have gone ahead and refunded this customer in full...

for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the value of $45.00. The customer has also been issued a $20.00 gift certificate.  The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent an email to the customer confirming the refund was processed on our end. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have spoken with our customer and confirmed the order was delivered successfully. We have also emailed our customer a twenty dollar gift card that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is...

anything else we can do regarding this order.
Thank you

I am writing in regards to Case ID: [redacted]  I have reached out to the customer and provided the delivery confirmation we received as well as a copy of the manifest that was provided to us by the local filling florist.  We have refunded the order in full and as an extended apology have created two complimentary arrangements to the value of $65.00 each.  We have provided everything the customer requested and the offer for the complimentary arrangements will stand. If there is anything further please feel free to contact us.  Sincerely,  From You Flowers LLC

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  it is true that someone from the company contacted me to state that the order was not processed because it was declined.  I asked how could it have been declined when the funds were showing processing through my account.  The company contact told me to check again, that the funds have been returned and the their company did not capture the order.  The funds were later reversed in my account.  My question is:  If the order was declined as she stated, then why would the funds have been in the processing stage with my bank AND if she didn't know that funds were being processed, why would she tell me to check with my bank knowing that the funds were returned to my account.  I think they know they screwed up an order, and instead of admitting to their mistake, they turn it around on the consumer. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not yet seen a full refund to my account.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also emailed the customer a $20.00 gift card to use towards a future purchase. Please let us know if there is anything...

else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement for a dozen roses. This arrangement can be delivered on any future date to any recipient of the customer’s choice. We have also issued a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order as an extended courtesy and this will be available in 1-3 business days.  Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved as the money refunded has now become available to the customers balance in her account. Please let us know if there is anything further we can do regarding this case. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company in the amount of $50.00. We have been unable to reach the customer my phone or via email, but the offer will not expire...

and he can use it at anytime when he contact us. Please let us know if there is anything else we can do regarding this order.Thank you

My Mom was not well and so I ordered her same day flowers before 9 am on Monday. They called me to tell me they don't have the exact arrangement and asked if they could substitute. I told them sure and asked when they would be delivered. She told me they deliver until 6 pm that day but they couldn't give me an exact time.
She then called back at 2:15 and told me they stopped deliveries for the day and that my bouquet would not be delivered until Tuesday. I told her this is not acceptable and that I really needed the flowers to be delivered today. They offered to send a bigger bouquet and I told them I wanted a refund. They told me they would give me 15% refund and delivery the flowers on Tuesday.
I got the refund today and it was $4.20 when my total purchase was $45.67. This is less than 10%! I emailed them and they responded that it was 15% off of my product total which was $27. I will never do business with this company again. They should be ashamed at their service that they offer.

This case has been completely resolved. We have credited back the customer in the full the amount of the order and that will be available in 1-3 business days. The order was delivered to the recipient.  Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement being delivered to the recipient. We have also emailed the customer a twenty dollar gift card. The customer was very pleased with this resolution. Please...

let us know if there is anything else we can do regarding this order.Thank you