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From You Flowers

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From You Flowers Reviews (2236)

Order# [redacted] have a friend who is very sick and in the hospital. I decided to use this company to send him flowers to try and cheer him up. The flowers and balloon were ordered on 9/28 for a 9/29 delivery. It is 9/30 and my friend still has not received the flowers. I have called the phone number provided multiple times and never once did I receive an answer. I have never waited this long for a business that says that they are available 24 hours 7 days a week to answer a line. I did email them and received a response saying that it was after hours so they could not provide any information. My friend is having yet another surgery today and when he comes back to his room the flowers will not be there once again. So after typing this I tried to call and pressed the prompt to place an order and what do you know. Someone finally came to the phone. I see that customer service is not a priority for this company. The rep that answered the phone told me that he had to send the local florist a message and get back with me. This is all just unacceptable to me after paying almost $60. I will most likely never use this company again. It confirmed the fears that I had from the very beginning about ordering flowers online.

Complaint: [redacted]
I am rejecting this response because: They called and asked me to call a supervisor when I repeatedly asked them on the initial conversation To speak to one on the spot. Their customer service has been poor throughout this whole process. My conversation and business with this company ends here. 
Sincerely,[redacted]

I am writing in regards to Case ID: [redacted]  We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future...

date to any recipient of the customer’s choice. At this time we have not heard back from the customer after several calls and emails we sent to contact us. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we sent out a complimentary arrangement to the recipient and issued a $20.00 gift certificate.  The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we sent out an arrangement to each recipient.  Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I just wanted to clarify that the business didn't give me $15 gift card, they gave me a credit to be used on another purchase with them and will expire 7 days after they sent it to me and it was a credit of $12.19 with that said I find that this resolution is satisfactory to me. I attached the credit store for Revdex.com to see.
Sincerely,
[redacted]

This has been resolved entirely. We refunded both of the customers in full and emailed our apologies. The customer had demanded that we never call her again as we had left a voicemail upon addressing the complaint. A member of our team emailed her the confirmation and welcomed her to call us...

directly should she like us to address anything else for her. At this time, there is nothing else we can do the resolve this issue for the customer as she does not wish to have any further correspondence with us. However, both orders have been refunded in full. We consider this closed. Thank you!

This is [redacted] I filed a complaint with you and the company called and made it right.They are refunding my money and sending out a letter to my grand baby and flowers she should of got.

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case. Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. along with a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know there is anything else we can do.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company's initial reply to the Revdex.com stated that they would deliver yesterday and now they are saying today; however, it has not been delivered yet. The close of business is in an hour. My concern is whether or not it will be delivered today. It is a week late!
Sincerely,
[redacted]

I ordered flowers to be delivered on may 7th or 8th for Mother's Day. This is a special holiday for me considering I haven't been home to see my mom in over a year. I truly wanted to surprise her this year and guess what! The flowers never showed up! I was expecting the flowers to show up on or before Mother's Day and never having them arrive is a complete waste of money. Not to mention, incredibly disappointing.
What happened to the flowers? I get that it's a busy holiday but if I'm paying $60+ for flowers to arrive on Mother's Day, I want them to be delivered.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. We have also extended a future $50.00 complimentary arrangement to be...

used at the customers' discretion. Please let us know if there is anything else we can do regarding this order.Thank you

Good Afternoon [redacted],   I'm writing to you regarding complaint ID [redacted]. Our customer,  [redacted]  placed an order back on September 6th, 2014. There was an issue at the time regarding that order, but that day, we called and resolved the issue with the customer....

Recently, on March 29th, 2015, [redacted] called in looking to place an order. She let the representative know she was still upset by her past order and was demanding a refund on it. Typically, once ninety days have passed, we cannot go back on an issue that was already resolved. In the case of this order it had been six months that had passed. At this time [redacted] had gone onto our website and placed an order. [redacted] kept demanding some type of discount regarding her current order to make it right since we couldn't do anything about her past order. She did have a $20.00 gift card so we went ahead and credited her back the service charge. [redacted] still was not satisfied and demanded another twenty-percent. We let her know, at this point, we would go ahead and credit back her past order, along with honoring the additional twenty-percent credit on top of what we already offered her.  Shortly thereafter, [redacted] made another call into our company after receiving three discounts now demanding for our company to pay to have her arrangement upgraded. She made several demands and we honored each and every one of them. Every time [redacted] demanded a discount, we honored it and then she would ask for something additional. Finally, after several calls into our company, a Supervisor then spoke with her. We let [redacted] know, that at this time, we can either credit her back for her past order or we would be happy to comp this future order for her. [redacted] chose the complimentary arrangement. Not too long after that, [redacted] called back now demanding we comp this order and credit her back in full. We explained to her we have made several attempts to satisfy her, but every time we honored something to make her satisfied, she would call back shortly after making other demands. We let [redacted] know we were still happy to credit her in full for the past order, but it was probably best if she placed all future orders with a different company as we couldn't seem to make her happy. Every time we made an attempt to rectify the situation and honor what she was requesting, she would call our company back asking for more. We would like to consider this case closed. Please let me know if there is anything else you would like me to do for this case.   Thank you    [redacted]

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because: They are lying I have not received a refund of my money. I have received several rude voice mails from them. 
Sincerely,
[redacted]

A Supervisor has reached out to the customer and refunded the order in full.  As an extended apology we have created two complimentary arrangements to be delivered at the customer discretion.  Please let us know if there is anything further we can do to further resolve the issue....

 Thank you

This case has been completely resolved.  We have credited back the customer in the full amount of the order. Please let us know if there is anything further we can do regarding this case.Thank you

This case has been completely resolved. We have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our company. Customer was satisfied with this resolution.  Please let us know if there is anything else we can do regarding this case.
Thank...

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Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)

Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217

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