From You Flowers

From: [redacted] Sent: Friday, May 13, 2016 9:31 AMTo: [email protected]: Case ID [redacted]Good Morning [redacted],I’m writing in regards to Case ID [redacted]. This complaint was received to us on May 10th. The complaint was...

on behalf of the recipient. The recipient called in to our company requesting the customer’s information as she didn’t know who sent the flowers. We were able to get in contact with our customer and the customer doesn’t want the information released. Due to our privacy policy we are unable then to provide the recipient with the customers information. However, we are able to release this information if the recipient contacts her local authorities and they fax over paperwork to us. We had a Supervisor reach out the recipient to explain the procedure. Once the local authorities have been contacted they just need to fax us over a request for this information on letter head and we can go ahead and release any information on the order she needs.  The recipient has let us know she does not want to do this just wants us to release the information which unfortunately we cannot do. We will be happy to help once we receive the proper documentation from the authorities. We would like to consider this case closed as there is nothing further we can do to assist without the proper paper work. Please let us know if we can do anything further to help resolve this matter.Thank youSincerely,Tayler

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left...

several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have spoken with our customer and have refunded the order in the full amount. We have also confirmed with our customer we will allow the recipient to keep the flowers.  The customer was very pleaesd with this resolution. Please let us know if there is...

anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement for a dozen roses. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. We have also issued a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have spoken with our customer and have refunded the $14.99 back to the credit card. The customer was very pleased with this resolution. Please let us know if there is anything else we can assist with. 
Thank you

Complaint: [redacted]
I am rejecting this response because what they promised me is resolution to their mistakes has still not been DELIVERED! I did receive a phone call from their customer service rep Robyn who was very pleasant and tried to resolve my issues, but I sent her this email last night as there company has FAILED me again on what they were trying to offer to me, still NO FLORAL ARRANGEMENT 5 days later!!!Hi Robyn,Thank you so much for your phone call this morning it was a nice effort on your part, but unfortunately it is 730pm in California and my daughter still has not receivedany floral arrangement from your company. I can be wrong, but I thought you were going to refund my credit card, send me this email for a $40 credit on a future order and send my daughter an upgraded arrangement today from another florist. Well just so you know I did receive your email, and I did see a refund back on my card, but the Plant arrangement is still not delivered.
I thought for sure you were looking to redeem your company, but this has only frustrated me more and disappointed me to the extreme! I appreciate the $40 credit, but please tell me how am I to ever trust a company like yours for any special occasion or special day, that just makes unfilled promises. I really have spent so much time and energy on wanting to do something extra special for my daughter being so sick, and you have advanced my anger, disappointment and frustration even further.
I really can’t say I would ever feel comfortable ordering another thing from your company with the amount of disappointment your company has caused me. I think it would be best that the broken promises ceaseas, I am really not a happy customer at this point and this was my first experience using your company and I run an online internet company, so trust me I know all about customer service and keeping your client base happy especially a first time client.
I have been really patient and understanding, but this is a horrible experience and then some for me. My husband and I usually pend a lot of $$$ on our families for ordering of flowers and arrangements, and I really thought I found a gem with how great your website was and prices, but it was all a bunch of fluff for a poorly run business that by the look of the Revdex.com and [redacted] can’t retain or make any clients happy. 
You will be happy to know that you win the award for me on failure and disappointment in companies, as I have never in my life made a complaint about a company except for yours.
Thanks for the broken promises and the good effort, but it seems it all failed.This is the response I received from there manager today
Dear [redacted]
I came in this morning to your voice mail only to find that yet another florist failed to deliver this arrangement.  We we assured it would go out and did not. I am waiting now for the CA florist I deal with on a normal basis to get in.  I sincerely apologize and am just beside myself that this florist took the order after we explained the situation and still did not complete the delivery.  I am here until 4:45 p.m. EST today and it will be delivered today.  I will do it myself to ensure nothing goes awry.  Please feel free to contact me but I will be calling at 8 a.m. CA time to get this placed. 
Sincerely[redacted]Revdex.com  please know I stand behind my complaints that this company should not be selling online flowers to anyone as they simply are not a legit delivery system for special occasions. I was happy they called me to resolve the issue, but 2 times now of not delivered the florist arrangement is really not acceptable. People deliver flowers for certain occasions and today is Friday I order this on Monday, its a little late now don;t you think and its horrible they tried to redeem themselves and still can't find a florist to deliver something.I am not really happy with there broken promises it has really frustrated me more!!! THey have NOT resolved there promises to me at all!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I’m writing in regards to case ID [redacted]. At this time we have redelivered the order to value and recipe.  The customer was pleased with this offer.  As an extended apology we have issued a $20.00 gift certificate. Thank you

This case has been completely resolved. We have credited back the customer a percentage of the order. We have now received the correct address from the customer and the arrangement is being delivered today. The customer was pleased with this resolution. Please let us know if there is anything...

else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com for your swift action !
I am totally satisfied.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would never recommend this company and their customer service to anyone. 
Sincerely,
[redacted]

I accept the $50.00 complimentary package.  Once I am advised how this will be used or can be handled I will close my Revdex.com complaint.  Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Do NOT use this company! I ordered an arrangement for a friend who had a death in the family this week. I paid the same day delivery fee and an expedited fee to have it delivered within four hours. I placed the order at 10a, by 8pm that night the flowers still weren't delivered and no one from this company called to let me know. I then had the flowers diverted to her at work the next day and told they would arrive by 11a. I was also told I would get a refund on my delivery fees. I have yet to see those. Also they were supposed to include a card apologizing that the flowers were supposed to be delivered the day before (which was not included) as well as a larger, more full arrangement. It was not, it was embarrassingly small. After I had spoken to customer service 5 times in the last several days and complained about their delivery, the recipient, was called and harassed at work for my complaint. This company called someone who just had a death in the family, at work, and HARASSED her for MY complaint! This is extremely horrible business. I have spoken to a supervisor, I DO NOT want a refund. I do NOT want a credit for another arrangement. I want everyone to know how horrible this company is and that it should not be in business. They tried to justify it by sending her 2 more arrangements but the damage is done. Their customer service is a joke and I cannot believe that something that started out as a nice gesture to a good friend has turned in to this.

This case has been completely resolved. We have refunded the customer in the full amount of the order, along with a $20.00 gift card. We have also set up a future complimentary arrangement to be sent at anytime by the request of the customer. Please let us know if there is anything else we can do...

regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. As an extended apology we have set up a $50.00 complimentary arrangement on behalf of our company with an apology letter. The customer was very pleased...

with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer the fee's amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the customer and recipient of her choice today. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This complaint has been resolved. We have refunded the customer back in the full amount of the order. We will also be setting up a complimentary arrangement on behalf of our company in the amount of $50.00 that can be used at anytime. The customer was very pleased with this resolution. Please let us...

know if there is anything else we can do regarding this case.