From You Flowers

This case has been completely resolved. We have spoken with our customer and have refunded the $14.99 back to the credit card. The customer was very pleased with this resolution. Please let us know if there is anything else we can assist with. 
Thank you

From: [redacted] Sent: Friday, May 13, 2016 9:31 AMTo: [email protected]: Case ID [redacted]Good Morning [redacted],I’m writing in regards to Case ID [redacted]. This complaint was received to us on May 10th. The complaint was...

on behalf of the recipient. The recipient called in to our company requesting the customer’s information as she didn’t know who sent the flowers. We were able to get in contact with our customer and the customer doesn’t want the information released. Due to our privacy policy we are unable then to provide the recipient with the customers information. However, we are able to release this information if the recipient contacts her local authorities and they fax over paperwork to us. We had a Supervisor reach out the recipient to explain the procedure. Once the local authorities have been contacted they just need to fax us over a request for this information on letter head and we can go ahead and release any information on the order she needs.  The recipient has let us know she does not want to do this just wants us to release the information which unfortunately we cannot do. We will be happy to help once we receive the proper documentation from the authorities. We would like to consider this case closed as there is nothing further we can do to assist without the proper paper work. Please let us know if we can do anything further to help resolve this matter.Thank youSincerely,Tayler

I accept the $50.00 complimentary package.  Once I am advised how this will be used or can be handled I will close my Revdex.com complaint.  Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I should have paid closer attention to the reviews here...an A+ rating is grossly overstated for this company based on the numerous reviews and my own experience.
Long story short, I ordered flowers for same day delivery, by 6, around 12:30pm on Jan 6, 2017. Order proces went fine. By 8pm flowers had not been delivered. There was no way of checking status. I contacted From You Flowers this morning and they apologized as they had transcribed my phone number incorrectly (therefore no phone contact, even though they had my email address). They said the local florist would deliver them immediately. I stated that it had to be within 2 hours which they said would be fine. After 2 hours I called back to cancel the order and was offered a discount. As I was leaving for the day I said I just wanted to cancel the order. I was put on hold twice for 10 minutes and 6 minutes as she did something with my order. She finally did come back to confirm the cancellation
I understand that things go wrong, but the numerous failures with this company, and lack of coordinated recovery was the real problem!

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. We also extended a $10.00 gift certificate. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank yo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be allowing the recipient to keep the arrangement that was delivered.  Please let us know if there is anything else we can do regarding this order.
Thank you

I trusted From you flowers to make my mother's birthday special. I paid extra to get the expedited service and now her birthday has passed and she still has NOT received the flowers I ordered! I went to track my order on their website, and it says my order hasn't even been confirmed by a florist. Why would I even want the flowers now after they ruined my mother's birthday?! As I'm writing this review, it's been 10 minutes and I'm still on hold. Not doing business with this company ever again.

This case has been completely resolved. We have credited back the customer in the full amount on both orders. We have also given the customer a $20.00 gift card as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The...

customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have tried to reach out to the customer multiple times via email and phone messages and have not heard back yet. At this time we have gone ahead and refunded the customer in the full amount of the order. We have also offered the customer a fifty dollar...

future complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com-   I have been refunded the full amount by From You Flowers.com.   Thank you very much for advocating on my behalf and helping to get this issue resolved

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to each recipient. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company's initial reply to the Revdex.com stated that they would deliver yesterday and now they are saying today; however, it has not been delivered yet. The close of business is in an hour. My concern is whether or not it will be delivered today. It is a week late!
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have issued a $20.00 gift card toward a future order.  As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and...

customer. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on...

behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have emailed the customer a $20.00 gift card to use on a future purchase. Please let us know if there is anything else we can do regarding the order.
 
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we will be sending out a complimentary arrangement valued at $64.99. The customer was very pleased with...

this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for taking time to help me with this company!
Sincerely,
[redacted]