From You Flowers

Complaint: [redacted]
I am rejecting this response because:
The first picture is what I ordered and the other 2 are what I received the ones received are from the [redacted]. After two attempts to get what I ordered and being told I would get it. And didn't and what she said they can substitute some things, (They substituted the whole basket)  she never  offered to give me the items (not item) in the basket . 
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer has sent us multiple email responses to our request to contact us and does not wish to further be contacted by us.  If there is anything we can do to further resolve please...

let the customer know we will be happy to speak to her.  Thank you

This case has been completely resolved. We have spoken with our customer and have refunded the order in full. As an extended apology our company will also be sending out a complimentary bouquet in the amount of $50.00 to be delivered at any time. The customer was very pleased with this resolution....

Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement. This arrangement can be delivered on any future date to any recipient of the...

customer’s choice. We have also extended a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

From: Sa[redacted] Sent: 22 November 2016 16:31 To: 'T[redacted]' <[redacted]> Cc: [redacted]' <[redacted]m> Subject: F.A.O. [redacted] LACY ([redacted]) AND [redacted]N - RE: MY COMPLAINT Importance: High   Dear Sir/Madam   Re: My Complaint   I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns.  I would like to know why:   1.       You were not able to make delivery in the first place to Miss S Nixon. 2.       I cannot contact you on the telephone.  As indicated previously, when I have tried to do so I have been kept on hold in excess of 30 minutes and have had to give up in pure frustration and desperation.  3.       When I have previously requested your complaints procedure, you have not provided this. 4.       Failed to make a delivery of flowers to my daughter for her birthday on the 1st October.   If you would deal specifically with these initial points, this would be helpful at this stage.  I think it is only fair to apprise you that I am an attorney (in [redacted] we are called [redacted]) and your present level of suggested “compensation” is totally and woefully inadequate.  It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com.   I await to hear from you.   Yours sincerely [redacted] H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for taking time to help me with this company!
Sincerely,
[redacted]

This case has been completely resolved. We have tried to reach out to the customer multiple times via email and phone messages and have not heard back yet. At this time we have gone ahead and refunded the customer in the full amount of the order. We have also offered the customer a fifty dollar...

future complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have issued a $20.00 gift card toward a future order.  As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and...

customer. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I should have paid closer attention to the reviews here...an A+ rating is grossly overstated for this company based on the numerous reviews and my own experience.
Long story short, I ordered flowers for same day delivery, by 6, around 12:30pm on Jan 6, 2017. Order proces went fine. By 8pm flowers had not been delivered. There was no way of checking status. I contacted From You Flowers this morning and they apologized as they had transcribed my phone number incorrectly (therefore no phone contact, even though they had my email address). They said the local florist would deliver them immediately. I stated that it had to be within 2 hours which they said would be fine. After 2 hours I called back to cancel the order and was offered a discount. As I was leaving for the day I said I just wanted to cancel the order. I was put on hold twice for 10 minutes and 6 minutes as she did something with my order. She finally did come back to confirm the cancellation
I understand that things go wrong, but the numerous failures with this company, and lack of coordinated recovery was the real problem!

This case has been completely resolved. We have credited back the customer in the full amount of the order. The order was delivered successfully on the date of intention but after 6 p.m. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be allowing the recipient to keep the arrangement that was delivered.  Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have emailed the customer a $20.00 gift card to use on a future purchase. Please let us know if there is anything else we can do regarding the order.
 
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient or anyone of their choosing. The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to each recipient. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $51.99. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount on both orders. We have also given the customer a $20.00 gift card as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company's initial reply to the Revdex.com stated that they would deliver yesterday and now they are saying today; however, it has not been delivered yet. The close of business is in an hour. My concern is whether or not it will be delivered today. It is a week late!
Sincerely,
[redacted]