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From You Flowers Reviews (2236)

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement. This arrangement can be delivered on any future date to any recipient of the...

customer’s choice. We have also extended a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: Sa[redacted] Sent: 22 November 2016 16:31 To: 'T[redacted]' <[redacted]> Cc: [redacted]' <[redacted]m> Subject: F.A.O. [redacted] LACY ([redacted]) AND [redacted]N - RE: MY COMPLAINT Importance: High   Dear Sir/Madam   Re: My Complaint   I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns.  I would like to know why:   1.       You were not able to make delivery in the first place to Miss S Nixon. 2.       I cannot contact you on the telephone.  As indicated previously, when I have tried to do so I have been kept on hold in excess of 30 minutes and have had to give up in pure frustration and desperation.  3.       When I have previously requested your complaints procedure, you have not provided this. 4.       Failed to make a delivery of flowers to my daughter for her birthday on the 1st October.   If you would deal specifically with these initial points, this would be helpful at this stage.  I think it is only fair to apprise you that I am an attorney (in [redacted] we are called [redacted]) and your present level of suggested “compensation” is totally and woefully inadequate.  It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com.   I await to hear from you.   Yours sincerely [redacted] H[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. The order was delivered successfully on the date of intention but after 6 p.m. Please let us know if there is anything else we can do regarding this case.Thank you

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have credited back the customer in the full...

amount of the order and would like to offer a future complimentary arrangement.  Please let me know if there is anything else I can do regarding this case. Thank you.

This case has been completely resolved. We have credited back the customer in the full amount of the order. along with a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know there is anything else we can do.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left...

several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order. We have also delivered the arrangement to the recipient complimentary. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also offered to send two additional complimentary arrangements to the original recipient and one recipient of his choice for the inconvenience....

At this time the customer has declined the offer of the complimentary arrangement, but we did let him know the offer will still stand if and when he changes his mind.  Please let us know if there is anything else we can do regarding this case.Thank you

The complaint did not affect my health, but the site would not let me change my answer from yes to no.

Revdex.com:
The company has issued a refund, and sent a complimentary bouquet after missing both of the delivery days I had been offered. However I had to call and ask for a supervisor, who was initially resistant - after I pointed out that when you cancel a Mother's Day delivery the day before Mother's Day at 5pm, I'm left with no options. The first person who called did not offer any options except delivering two days late.I hope this company can rethink their business model. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $51.99. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient or anyone of their choosing. The customer was pleased with this...

resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Complaint: [redacted]
I am rejecting this response because:  The matter has not been completely resolved since I have not yet received my full refund.  I received a phone call from the business, offering an apology.  I was offered a complimentary arrangement for myself or another, which I did not accept.   They offered to  note the account for a complimentary arrangement if I decided to place a future order.  I was also given an explanation for the non delivery, and apology for lack of professionalism on the part of the CSR.  I will consider the matter resolved upon receipt of my refund, and will confirm the matter once my account has been credited. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   In addition, the manager, Ms. F[redacted], took the time to thoroughly explain why the mistake took place and provided an extra gift card without any request.  She is very aware of public perception and was receptive to improving their business practices.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also made a call of apology to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order and this will be delivered free of charge...

tomorrow.  As an extended apology on behalf of our company, we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  We have also issued a $15.00 gift certificate.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount on both of his duplicate orders . Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
size="2">Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although it is good to note that I never once said I was pleased with this resolution.
Sincerely,
[redacted]

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Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)

Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217

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