From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on...

behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also offered to send two additional complimentary arrangements to the original recipient and one recipient of his choice for the inconvenience....

At this time the customer has declined the offer of the complimentary arrangement, but we did let him know the offer will still stand if and when he changes his mind.  Please let us know if there is anything else we can do regarding this case.Thank you

I trusted From you flowers to make my mother's birthday special. I paid extra to get the expedited service and now her birthday has passed and she still has NOT received the flowers I ordered! I went to track my order on their website, and it says my order hasn't even been confirmed by a florist. Why would I even want the flowers now after they ruined my mother's birthday?! As I'm writing this review, it's been 10 minutes and I'm still on hold. Not doing business with this company ever again.

This case has been completely resolved. We have credited back the customer in the full amount of the order. along with a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know there is anything else we can do.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The...

customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left...

several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order. We have also delivered the arrangement to the recipient complimentary. Please let me know if there is anything else we can do regarding this case.Thank you

Revdex.com-   I have been refunded the full amount by From You Flowers.com.   Thank you very much for advocating on my behalf and helping to get this issue resolved

The complaint did not affect my health, but the site would not let me change my answer from yes to no.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we will be sending out a complimentary arrangement valued at $64.99. The customer was very pleased with...

this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have credited back the customer in the full...

amount of the order and would like to offer a future complimentary arrangement.  Please let me know if there is anything else I can do regarding this case. Thank you.

Revdex.com:
The company has issued a refund, and sent a complimentary bouquet after missing both of the delivery days I had been offered. However I had to call and ask for a supervisor, who was initially resistant - after I pointed out that when you cancel a Mother's Day delivery the day before Mother's Day at 5pm, I'm left with no options. The first person who called did not offer any options except delivering two days late.I hope this company can rethink their business model. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. We also extended a $10.00 gift certificate. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank yo

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
size="2">Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case3Thank you

Complaint: [redacted]
I am rejecting this response because: Although I do appreciate the complimentary floral arrangement.  It was only done after I reported the case to the Revdex.com.  You spoiled my special occasion by confirming my flowers would be delivered on Sunday and then reneged and said Monday and then on Monday you said you could not deliver them all.  I already requested that as a result of your breach of agreement that you use another vendor to ensure prompt delivery of my floral arrangement and it wasn't until I contacted the Revdex.com that you decided to comply.  I do not expect anything further from you but wish to have the complaint charged against you so other potential customers may see what others have experienced
Sincerely,
[redacted]

This case has been completely resolved. We have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order and this will be delivered free of charge...

tomorrow.  As an extended apology on behalf of our company, we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  We have also issued a $15.00 gift certificate.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Complaint: [redacted]
I am rejecting this response because:  The matter has not been completely resolved since I have not yet received my full refund.  I received a phone call from the business, offering an apology.  I was offered a complimentary arrangement for myself or another, which I did not accept.   They offered to  note the account for a complimentary arrangement if I decided to place a future order.  I was also given an explanation for the non delivery, and apology for lack of professionalism on the part of the CSR.  I will consider the matter resolved upon receipt of my refund, and will confirm the matter once my account has been credited. 
Sincerely,
[redacted]

This case has been completely resolved. We have spoken with our customer and have refunded the account in the full amount. We have also emailed our customer a twenty dollar gift card that can be used at any time. Please let us know if there is anything else we can do regarding this...

case. Thank you