From You Flowers

This case has been completely resolved. We have credited back the customer $7.99, along with a twenty dollar gift card. The customer is very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:
I wasI was I was contacted by somebody from your corporation and several times we requested a refund period finally after the third request we got one yet we're still being contacted by your company to buy flowers from you. We will never purchase flowers from your company again. What you pay for does not get delivered and your corporation will never be recommended by us so please stop contacting us.
Sincerely,
[redacted]

This case has been completely resolved. We were able to get into contact with our customer again. The customer did let us know the resolution and her response crossed each other and she was pleased with the original resolution. We have credited back the order in the full amount. We have set up two complimentary arrangements on behalf of our company for the inconvenience we have caused. We sent out one complimentary arrangement valued at $50.00 to be delivered to the recipient. We also let the customer know she can have a future complimentary arrangement valued at $40.00 to be delivered any time to any recipient of her choice. Please let us know if there is anything else we can do regarding this case. Thank you

Complaint: [redacted]
I am rejecting this...

response because:  I was refunded my money, so I am satisfied with that.  However, this business practices deceptive advertising.  Items pictured on their website that I purchased were not replicated by their florists.  The florists subbed in items that weren't even close to the purchased and pictured items.  The arrangements delivered were smaller, used inferior flowers/plants, and colors that were unsuitable for a sympathy arrangement.  Had I not had the recipients send me photos of what they received I never would have known that I had been ripped off.  Also, they removed my negative review of the arrangements I purchased.  They only keep reviews on their website that are 4 & 5 star misleading the public into thinking they are a better business then they are.  This business should be investigated.
Sincerely,
[redacted]

This case...

has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you
Tell us why here...

Complaint: [redacted]
I am rejecting this response because:They have refunded the money. But it took them a week to do so after I filed a complaint. And they have sent me email and simply told me to contact their general customer service line that no one picks up the phone. I responded three times and told them this only to get the same generic email. I'm satisfied to get my money back but due to their incompetence and lack of customer service, I won't be doing business with them ever again. I want this formal complaint to be kept on file as a warning to future customers. Thank you.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. At this time we have voided the customers charge, along with a future complimentary arrangement to be sent to any recipient of their choice at anytime. As of right now we have not received a call back from the customer but we will still honor the offer once...

they have gotten back to us.Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also be sent out a complimentary arrangement to the recipient. The customer was pleased with this resolution. Please let us know if...

there is anything else we can do regarding this order.Thank you

Complaint: [redacted]
I am rejecting this response because: Although I do appreciate the complimentary floral arrangement.  It was only done after I reported the case to the Revdex.com.  You spoiled my special occasion by confirming my flowers would be delivered on Sunday and then reneged and said Monday and then on Monday you said you could not deliver them all.  I already requested that as a result of your breach of agreement that you use another vendor to ensure prompt delivery of my floral arrangement and it wasn't until I contacted the Revdex.com that you decided to comply.  I do not expect anything further from you but wish to have the complaint charged against you so other potential customers may see what others have experienced
Sincerely,
[redacted]

Revdex.com:I don't have anything to say to this company whatsoever, so why they keep calling and emailing me "after" the fact, is beyond me.  My wife's birthday was March 6th and I couldn't get anyone on the phone or to reply to my desperate emails.  After March 6th, all I simply wanted was a full refund which I recieved on March 8th.  The only reason they finally decided to contact me was b/c I reached out to the Revdex.com. Otherwise, I'd probably still be trying to get a refund or a response from them.  Thanks for nothing and basically ruinging my wife's 35th birthday fromyouflowers.com  And pls STOP spamming me; her birthday is OVER.Sincerely, 
[redacted]

This case has bee completely resolved. We have issued the customer a credit of $4.99, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.Thank you

Company charged me 73 dollars for arrangement and order was nothing that looked on the picture. They delivered 2 small separate bouquets with few dead flowers and left on the door steps. I tried to call customer service 4 times and each time I was on hold from 50 to 70 minutes and nobody able to answer. Contacted my credit card company to help me to dispute charge. These people, that company is a major scam.

I’m writing in regards to case ID [redacted]. At this time we have tried to resolve the issues with the customer but have unable to do so. We have delivered two baskets and refunded the order in full. Please let me know if there is anything else we can do to further resolve.  We would like to add the item chosen includes in the description:  Please note, that the variety of gourmet items may vary.Thank you

UPDATE: The flower shop emailed me over this weekend and said that they would credit all charges, so if done, the complaint can be withdrawn

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case3Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card that can be used at anytime. The customer was very pleaesd with this resolution. Please let us know if there is anything else we can do regarding this...

case.Thank you

This case has been completely resolved. We have spoken to the customer and this order will be redelivered...

today.  The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
 
Thank you

We have received a message from the customer that the refund in full was completed and the case is now closed.  Thank you