From You Flowers

This case has been completely resolved. We have spoken with our customer and have provided her with a gift card for a future purchase and customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the first order $51.27, along with a $25.00 gift...

card. On the second order we have given a partial refund in the amount of $31.25 and as and extended apology also issued a $10.00 gift card.  Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have spoken with our customer and have refunded the account in the full amount. We have also emailed our customer a twenty dollar gift card that can be used at any time. Please let us know if there is anything else we can do regarding this...

case. Thank you

Complaint: [redacted]I am rejecting this response because:
I was absolutely not satisfied with their response and there  was no complimentary order sent.  I made it very very very clear I was not satisfied.  There was no complimentary bouquet either.
They are lying and they have bad business practices.Sincerely,[redacted]

Dear
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
[redacted], and find that this resolution is satisfactory to me. The company took
the issue very seriously and responded in kind. The response came from a higher
up and with very quick resolution as anticipated.
Sincerely,
[redacted]

This case has been completely resolved. We have spoken with our customer and we will be sending out another complimentary arrangement on behalf of our company, along with a new box of chocolates. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a call of apology to the recipient. Customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have sent out the arrangement free of charge & offered to send out a future complimentary arrangement as well. This arrangement can be...

delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00 as well as a $20.00 gift card. This arrangement can be delivered...

on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company will also be sending out a complimentary arrangement valued at $50.00.  Please let us know if there is anything else we can do regarding...

this case.Thank you

This case has been completely resolved. We have credited back our customer in the full amount of the order. We have also given him a complimentary arrangement on behalf our company valued at $65.00 that has been delivered. We have also offered him a future complimentary arrangement in the amount of...

$65.00 that he can use at anytime. At this time the customer has refused the second complimentary arrangement, but if he changes his mind we are still happy to honor our offer. Please let us know if there is anything else we can do regarding this case.Thank you

From: [redacted]...

[redacted] Sent: Tuesday, March 06, 2018 12:11 PM To: [redacted] Subject: Complaint   I received a full refund. The florist claimed they’d return to the recipient and retrieve the flowers. I’ve never heard of such a thing but that’s what I was told by a manager. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am still waiting for the credit on my credit card but appreciate your involvement in the issue. Thanks so much
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer $14.99 of the order. Please let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order, extended a $20.00 gift card and successfully delivered the recipients arrangement. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

The flowers my mother received are not what I ordered. I could have bought a better bouquet from the grocery store. I bought a bouquet of gerber daisies and roses for mothers day, but it was only 2 roses and no gerber daisies. It mostly filler ferns and baby's breath not worth the money at all. Customer service still has not responded to my complaint. Will never use them again!

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved.  We have credited back the customer in the full amount of the order, along with a complimentary arrangement delivered on behalf of our company. We have also emailed the customer a $20.00 gift card to be used at anytime. Please let us know if there is...

anything else we can do regarding this case.
Thank you

I'm writing about a Valentine's Day delivery that was never delivered. THIS WEBSITE IS A SCAM! The flowers never came and when I called, I waited on the phone for 30 minutes. The repeating message said "We are unable to confirm deliveries on the phone at this time. Please check the status of your delivery online" or to email them. I checked the status online and all it said was delivery scheduled... not helpful... I also emailed them and they said they would get back within 4 hours (it's 6:30pm - also not helpful!). When someone from customer service finally answered, they said the florist they placed the order with didn't open until 5pm... excuse me? Is that a joke?
Sad that they would treat their customers so horribly and mess up a special delivery. Never order from this company!

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you