From You Flowers

Complaint: [redacted]
I am rejecting this response because: I was told the arrangement would be delivered the original date then got a phone call telling me it would have to be the next day and they would credit a full refund (because it had to be next day) which I did not receive!!!!  The so called arrangement was not the big arrangement ordered and also was to be a letter of apology with the order and there was none so this is not resolved and very dissatisfied when someone says they will refund the full amount and does not do that!!!  
Sincerely,
[redacted]

The flowers my mother received are not what I ordered. I could have bought a better bouquet from the grocery store. I bought a bouquet of gerber daisies and roses for mothers day, but it was only 2 roses and no gerber daisies. It mostly filler ferns and baby's breath not worth the money at all. Customer service still has not responded to my complaint. Will never use them again!

In regards to case ID: [redacted].  We have reached out to the customer multiple times via phone and email with no responses.  Today we received at 11:37 a.m. EST an email with exactly what the customer has sent you and we responded to him immediately.  I will provide that information to you. Our responses are preceded by an *  Dear Sir/Madam Re: My Complaint I refer to your emails respectively of the 16th, 18th and 21st instant but unfortunately you have completely failed to address any of my concerns.  I would like to know why: 1.       You were not able to make delivery in the first place to [redacted] **On 4/26/16 at 1:37 p.m. EST you called in to change the card information,  as you indicated your name was spelled incorrectly, the representative sent the new card message to the florist incorrectly causing a cancellation so the order was then deactivated in error. 2.       I cannot contact you on the telephone.  As indicated previously, when I have tried to do so I have been kept on hold in excess of 30 minutes and have had to give up in pure frustration and desperation.  **We are diligently trying to resolve the call queue issue to make the call wait time lower for our customers and have even taken on more staff.  Unfortunately, there are call times that are much higher than others.  People tend to call on their lunch breaks and being a Nationwide company it could be any given time zone when it peaks. 3.       When I have previously requested your complaints procedure, you have not provided this.**Complaints are dealt with on a case by case basis.  We take the complaint, contact the filling florist and then resolve.  There are many different case scenarios.  Yours was operator error.  She caused a cancellation when updating the order.  4.       Failed to make a delivery of flowers to my daughter for her birthday on the 1st October. **I would be happy to assist you with this point, however, you would need to provide the order number you were issued.  You still have a standing complimentary order from April to utilize to the value of $50.00.  Please advise and thank you.  If you would like, my private line is [redacted] and I am here today until 6 p.m. ESTIf you would deal specifically with these initial points, this would be helpful at this stage.  I think it is only fair to apprise you that I am an attorney (in [redacted], we are called [redacted]) and your present level of suggested “compensation” is totally and woefully inadequate.  It seems that you have only been prepared to act once I have had had to go to the trouble of making a formal referral to the Revdex.com. I await to hear from you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID [redacted]t this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because: my refund has still not been issued. Please call me to resolve immediately.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was left several messages and has not responded to date. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have issued a $20.00 gift certificate as well as a $50.00 floating complimentary arrangement. Please let us know if there is anything else we...

can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $60.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved.. We have credited back the customer the $4.99, along with a twenty dollar gift card on behalf of our company. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent the customer a $20.00 gift card that can be used at any time. As an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have spoken with our customer and have credited the order back in full.  As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution....

Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer fifty-percent off the order total, customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered a complimentary arrangement to the value of $50.00 which was delivered.  We have also extended a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient as well as created a floating complimentary arrangement to be used at...

the customers' discretion. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order per his request.  Please let us know if there is anything else we can do regarding this case.Thank you