From You Flowers

Revdex.com:
The company responded almost immediately after my entry on the Revdex.com website.   I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order per his request.  Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer fifty-percent off the order total, customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.
 
Thank you

This case has been completely resolved.. We have credited back the customer the $4.99, along with a twenty dollar gift card on behalf of our company. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

We have called this customer multiple times and have not heard back as of today. We have left several message and have emailed the customer to contact us back at her earliest convenience. At this time we have refunded the customer back in the full amount of her order and given her a $15.00 gift...

card. We have also let the customer know she has a fifty dollar standing complimentary arrangement that she can have delivered at anytime. We will be happy to set up the complimentary arrangement as soon as we hear from our customer. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business really seemed to care that they had an unhappy customer and they contacted me a number of times to try to get to a resolution.  I appreciate their interest in making things better in this situation.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered a complimentary arrangement to the value of $50.00 which was delivered.  We have also extended a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement.  This arrangement can be delivered on any future date to any recipient of...

the customer’s choice. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your quick response to this complaint.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also set up a future complimentary arrangement to be delivered to any recipient at anytime in the future. Please let us...

know if there is anything else we can do regarding this case.

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending complimentary arrangements to the recipients. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, the company in question FromyouFlowers.com contacted me today to apologize for the misunderstanding, to ensure that none of my sensitive information was given to [redacted]s, and that they would contact [redacted]s on my behalf and cancel any subscriptions made in my name. 
Sincerely,
[redacted]

This case has been completely resolved. We have credited back our customer in the full amount of their order.  As an extended apology, on behalf of our company we will aslo be sending out a complimentary arrangement valued at $51.99 to be used at anytime.  We went ahead and emailed the...

customer a twenty dollar gift card that can also be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement sent out on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding...

this case.Thank you

I live in Ohio and my best friend was going to be celebrating his birthday alone in California. He's had a lot of problems lately in his personal life so wanted to surprise him with flowers on his birthday. I placed my order several hours before the cut off for same day delivery yet he never received them. The name of his street is different from any other in his city and is actually very short. The only residences on the street is his mobile home park. When I called to complain I was told the florist delivered the flowers to an older woman (I was told previously they were left on a porch by a laundry room). I had my cell phone number with the order. There is no excuse for this. They did refund my money but that didn't do a thing to cheer up my buddy. It left me feeling terrible he spent the day alone at home with no acknowledgement from anyone other than my calls about his flower delivery. .

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. We have delivered the arrangement and the chocolates and upgraded them to the premium sizes.  As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was agreeable with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you