From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was agreeable with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:  Yes! They did send the correct flowers the next day but they never offered or gave me a $20 gift certificate.
Sincerely,
[redacted]

I live in Ohio and my best friend was going to be celebrating his birthday alone in California. He's had a lot of problems lately in his personal life so wanted to surprise him with flowers on his birthday. I placed my order several hours before the cut off for same day delivery yet he never received them. The name of his street is different from any other in his city and is actually very short. The only residences on the street is his mobile home park. When I called to complain I was told the florist delivered the flowers to an older woman (I was told previously they were left on a porch by a laundry room). I had my cell phone number with the order. There is no excuse for this. They did refund my money but that didn't do a thing to cheer up my buddy. It left me feeling terrible he spent the day alone at home with no acknowledgement from anyone other than my calls about his flower delivery. .

This case has been completely resolved. We have credited back our customer in the full amount of their order.  As an extended apology, on behalf of our company we will aslo be sending out a complimentary arrangement valued at $51.99 to be used at anytime.  We went ahead and emailed the...

customer a twenty dollar gift card that can also be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your quick response to this complaint.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was agreeable with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have tried to contact the customer multiple times via email and have left messages. We have not heard back from the customer. We did process a full refund to the customer's account, along with a fifteen dollar gift card. Once customer contacts us back we...

would be happy to further resolve. Please let us know if there is anything further we can do regarding this case. Thank you.Sincerely,From You Flowers

This case has been completely resolved. We have credited back the order in the full amount. We have set up two complimentary arrangements on behalf of our company for the inconvenience we have caused. We sent out one complimentary arrangement valued at $50.00 to be delivered to the recipient. We...

also let the customer know she can have a future complimentary arrangement valued at $40.00 to be delivered any time to any recipient of her choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $40.00. We have also created a $20.00 gift card as well. This...

arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We were able to get in contact with our customer to let him know this was a complaint against [redacted] not our company. We were able to provide him with the correct contact information. Please let us know if there is anything else we can do regarding...

this case.Thank you

This case has been completely resolved. We have spoken with our customer regarding the issue and we will be processing a credit in the amount of $19.98 plus tax. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding the order.
Thank you

Thanks, that was all that I wanted.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.On 3-19-16, the complaint I filed against From You Flowers llc was resolved. Resolution was a full refund for the next day delivery of floral arrangement I purchased online that was not delivered. They also provided a free floral arrangement.  Thank you for your assistance with this matter. [redacted]
Sincerely,
[redacted]

From: [redacted]] Sent: Monday, March 27, 2017 12:18 PM To[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   This complaint has been settled

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that  can be used at anytime. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of all of her orders. We have also sent out a complimentary arrangement on behalf of our company as an extended apology.
Please let us know if there is anything else we can do regarding this case.
Thank...

you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We also did receive an email from our customer to make sure he is removed from all "promotional emails", which has been taken care of. Please let us know if there is anything else we can do...

regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]l