From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order. There was a [redacted] delay with the package and it was delivered the next morning without issue.  Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was agreeable with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:  Yes! They did send the correct flowers the next day but they never offered or gave me a $20 gift certificate.
Sincerely,
[redacted]

Revdex.com:I received a call from the business. They said they would resolve the...

issue and remove me from their email.  Then I received another email today. I want to wait  another 24hours to see if they really stop coming.Thank you for your attention to this matter,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have...

credited back the customer in the full amount of the order. We will also be sending out a complimentary arrangement on behalf of our company due to the inconvenience we have caused. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

From: [redacted]] Sent: Monday, March 27, 2017 12:18 PM To[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   This complaint has been settled

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.On 3-19-16, the complaint I filed against From You Flowers llc was resolved. Resolution was a full refund for the next day delivery of floral arrangement I purchased online that was not delivered. They also provided a free floral arrangement.  Thank you for your assistance with this matter. [redacted]
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $40.00. We have also created a $20.00 gift card as well. This...

arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the order in the full amount. We have set up two complimentary arrangements on behalf of our company for the inconvenience we have caused. We sent out one complimentary arrangement valued at $50.00 to be delivered to the recipient. We...

also let the customer know she can have a future complimentary arrangement valued at $40.00 to be delivered any time to any recipient of her choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have tried to contact the customer multiple times via email and have left messages. We have not heard back from the customer. We did process a full refund to the customer's account, along with a fifteen dollar gift card. Once customer contacts us back we...

would be happy to further resolve. Please let us know if there is anything further we can do regarding this case. Thank you.Sincerely,From You Flowers

Thanks, that was all that I wanted.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of all of her orders. We have also sent out a complimentary arrangement on behalf of our company as an extended apology.
Please let us know if there is anything else we can do regarding this case.
Thank...

you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We also did receive an email from our customer to make sure he is removed from all "promotional emails", which has been taken care of. Please let us know if there is anything else we can do...

regarding this case.Thank you

This case has been completely resolved. We were able to get in contact with our customer to let him know this was a complaint against [redacted] not our company. We were able to provide him with the correct contact information. Please let us know if there is anything else we can do regarding...

this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]l

Terrible company. Don't use them. They delivered a bunch of dead and broken flowers last Friday including long stem roses, spray roses (all brown) & gerberas (with broken necks). I called to complain on Monday (waited on hold for 20 mins). They redelivered on Tuesday: more broken & dead flowers: one tiny rose & 10 spray chrysanthemums, so much lower value than the original order.
I spent 40 minutes on the phone and the only solution offered was to contact the family member who sent them thereby making a bad situation worse.
I think they rely on recipients being reluctant to complain about a gift so they can make money by delivering a terrible service.

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that  can be used at anytime. Please let us know if there is anything else we can do regarding this case.
Thank you