From You Flowers

This case has been completely resolved. We have spoken with our customer regarding the issue and we will be processing a credit in the amount of $19.98 plus tax. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding the order.
Thank you

Ordered flowers for my neighbors moms funeral, got email saying flowers were delivered, went to funeral and the flowers I ordered were never delivered, even checked with funeral home who keeps list of all flower deliveries and they have no record of ours being delivered. Emailed and called and was told on phone that I would receive call back and have heard nothing. Totally feel like my money was just stolen from me and completely embarrassed that the flowers weren't delivered.

From: [redacted] Sent:...

Tuesday, April 03, 2018 12:21 PM To: [redacted] Subject: Update on Complaint   From You Flowers.com   They handled my complaint quickly and satisfactory.  The florist they sub-contract with stinks but this company was great once I brought the issue to their attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. The order was delivered and received.  Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. The order was also delivered to the recipient. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient as well as a $20.00 gift card to the customer. The customer was pleased...

with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. I called him on 10/28/16 at 11:57 a.m.EST and left a voice mail and sent him an email to contact us.  I called again on 10/31/16 at 12:33 p.m. EST and left a voice mail and sent an email. Again, on 11/1/16 at 12:13 p.m. EST I left a voice mail and sent another email.  I provided my direct line each time and my email so it would be easier for the customer to respond and to date I have had no responses.  On 10/27/16 at 9:59 p.m. EST we Voided the transaction for the full amount of $$74.96.  This usually takes 1-3 business days to appear in the customers' account.  Today, 11/4/16 at 12:57 pm. EST I called the customer again and left a voice mail and I have emailed confimation of the Voided transaction for his records.  We delivered the arrangement free of charge and it was signed for by the recipient on 10/2/16 at 9:13  a.m. Mountain Time.  Please let me know if there is anything else we can do regarding this case.  
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have voided the charge for our customer. along with a $10.00 gift card. Please let us know if there is anything we can do regarding this case.Thank you

I purchased "Fall Harvest Celebration" and paid extra $16 to upgrade them to Premium. A total $65.91.
Included extra $3 for same day delivery. I got an email stating that the bouquet had been delivered. We went crazy asking different staff at the hospital looking for the flowers. In fact, the company knew they hadn't delivered the flowers. When I called them the next day they said: "Yeah, our van had an 'accident.'" Finally, when they delivered the bouquet, they were entirely the wrong flowers and not the Premium bouquet either. Also, because they had been prepared the day before and failed in delivery, the lowers were withered. I basically paid $65.91 for rubbish. And wasted about 50 min. on the phone being put on hold indefinitely.

Please don't throw your hard-earned money to this dishonest company.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $65.00 to be delivered this weekend. The customer was very pleased with this...

resolution. Please let us know if there is anything further we can assist with.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have spoken with our customer and the recipient has received both deliveries. We have also given the customer a twenty dollar credit towards a future purchase that can be used at anytime....

The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer 50% of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]I...

am rejecting this response because: This complaint was not filed in hopes of a credit. The company admitted that their rep cancelled my order the day I placed it. two days later when I called about the delivery and spoke to TWO Reps, neither one released the Truth that THEY (the company) cancelled my order. They covered it up by putting blame on the shipping ([redacted]).  I was ONLY advised of this truth AFTER filing a complaint with the Revdex.com and leaving a complaint with the company supervisor!! I have the emails to prove this! This case should not be closed. Something needs done within this company! I did not accept the $50 credit, for I would never use or recommend anyone use this company.  Trying to buy your customers off as an apology is NOT RIGHT!! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I was absolutely not satisfied with their response and there  was no complimentary order sent.  I made it very very very clear I was not satisfied.  There was no complimentary bouquet either.They are lying and they have bad business practices.Sincerely,[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of both orders.  As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $75.00. This arrangement can be delivered on any future date to...

any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order and emailed an apology letter. Please let us know if there is anything else we can do regarding the order.Thank you