Sign in

From You Flowers

Sharing is caring! Have something to share about From You Flowers? Use RevDex to write a review
Reviews From You Flowers

From You Flowers Reviews (2236)

This case has been completely resolved. We have spoken with our customer and have refunded the order in full. As an extended apology our company will also be sending out a complimentary bouquet in the amount of $50.00 to be delivered at any time. The customer was very pleased with this resolution....

Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a $50.00 complimentary arrangement. We have also emailed the customer a twenty dollar gift card that can be used at...

any time to any recipient of their choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full the amount of both orders, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of both orders. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to each recipient to the value of $75.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: Ordered a bouquet of flowers on 05/30/15 and PAID the extra fee for same day delivery. On 06/01/15 $42.72 was charged to my account. That same day, I received an email apologizing for the delay and promising the bouquet will be delivered the next day, with a note of apology explaining the delay and/or a call to the recipient to apologize. 3 weeks later... I have received NO flowers, NO refund or an explanation.Desired Settlement: I paid for services to be rendered and those services have yet to be rendered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers on 6/18/2015 to be delivered to my sister's memorial service at [redacted] in [redacted] on 6/19/2015. I paid for expedited delivery so the flowers would arrive an hour prior to the service. Only one arrangement was delivered. When I called to find out what happened to the other two arrangements, I was told the company had computer problems. Then the rep contradicted herself and said the arrangement had to be sent to a home address. Since when? When I placed the order, I specifically asked the flowers to be sent to the church by 10am and the order taker assured me the delivery would be made. I requested a full refund. After being placed on hold for 15 minutes, the rep disconnected the call. I called back and again requested a refund and was put on hold again. After waiting after 15 minutes, the rep came back and said a supervisor will call me back. I have yet to receive a phone call from the supervisor.

Business

Response:

We have emailed this customer informing her of the full refund being processed back to her credit card. At this time for the inconveniences we have caused, we have also offered to send out two complimentary arrangements on behalf of our company. The customer has declined the offer at this time. If the customer does change her mind we are more than happy to still honor the offer. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for Father's Day to be delivered on June 21, 2015 (Father's Day). The order was placed on June 13, 2015.

On June 20th, I received a call from am "unknown number." I never answer calls from unknown parties and thus did not answer the call. In the evening I returned home to find an email from "Customer Service." I thought this was a spam message as there were not other identifiers. I was about to report the message as spam until my email spam blocker revealed the message before deleting.

The message read as follows: "Dear ………...,

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused."

Thank you!

Sincerely,

[redacted].

From You Flowers

Customer Service

([redacted]

I proceeded to call customer service only to be met with the most rude agent. I was told that they could not find any florists in the delivery area to deliver on Sunday and/or the florist was out of orchids. This was incredulous to me as I placed the order the previous week and they had plenty of time to realize that they would not be able to fulfill my order.

I was told that the flowers could be delivered on Monday instead and that I could receive a 20% refund for the error. I was also told that I would receive an email verification of this, but I never received any further correspondence.

This was so upsetting as my Father is ill at the moment and I really wanted him to receive the flowers on Father's Day. The lack of responsiveness from the agent was also very upsetting!

If this company is unable to deliver on Sunday (and they know this), then they should not be offering services that they obviously cannot provide.

I would like a full refund ($ 65.98) for a service that was promised, but not provided and for the upset that this has caused myself and my family.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $40.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a plant and candy from them to be delivered on 12-23-13 for Christmas for my mom. I received a call saying the plant arrangement I requested had to be changed. I said ok as long as it was delivered on 12-24-13. It still has not been delivered and when I call, they say they have left messages with the Florist with no answer for 5 days???Desired Settlement: I just want a full refund on my money and make sure my credit card is safe.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered online on their webpage flowers for my wife, with a teddy bear, chocolates and a globe. I paid the deluxe order to make it look more nicer which was 49 dollars, then 25 dollars extra for the teddy bear and the rest for the globe, chocolates and shipping the total order was 105 dollars. In their website the flowers I ordered clearly states the following: Let your special someone know that they are in your heart, with a hand delivery of red flowers. The You're In My Heart bouquet is created with fresh red roses and red carnations. Delivered in a keepsake glass vase, it is a perfect way of sending your heartfelt emotions. Measures 17"H by 15"L. Includes: • Red Roses • Red Carnations • Decorative Red Ribbon • Florist Delivered • Clear Glass Vase The measurements that my wife received are 14H by 8.5 L, there is no red ribbon anywhere, I also order a teddy bear that looks really nice in the picture she received and ugly grey elephant. I could have go to [redacted] get very nice flowers with a nice based and a large teddy bear with a globe and achocolates for 65 dollars. I took a picture of the received we are very disappointed and sad they take advantage f people's special occasions. Also the chocolate they have in the pictures are [redacted] we received something different.Desired Settlement: I'm not requesting a full refund even thou they should not been on business with this practices, but well she received the product so it should be priced accordingly for what she received and stop lying to people.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty-perfect off of their product as well as an additional credit for the stuffed animal. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Ordered flowers for my girl friend on Friday, via my company discount site ([redacted]). Paid extra to have GUARANTEED delivery by 6pm Friday. These floweres were an aplogy due to a fight, she now does NOT believe me they were sent. This made the original issue even worse. Either way, 72 hours later, NOBODY knows where my flowers are.

Reciveved and email Friday at 8:13 that my order was delivered. They were NOT.

Went to the webiste(www.FromYouFlowers.com ) Today Monday - 3 dayd later - per company site - 'Thank you for your recent order. We have not yet received a delivery confirmation from our florist.'

Two VERY different answers, either way the FLOWERS were NEVER dlelivered by guaranteed time.oDesired Settlement: Full refund and flowers sent to my GF apoliogizing for non -delivery.

72 hours are more than enough time for a major company who guaranteed delivery the SAME day to get some delivered. Embarassing.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I order flowers for a special friend, they email me that the flowers were deliver, and my friend never received the flowers. terrible company!

Review: I placed an order for funeral flowers which did not arrive . My brother from another state also placed his order through this company,which too did not arrive. Even after calling to verify was told their system was down and I would receive an email upon delivery. Received an email after the services saying order couldn't be filled,also after my brother called the company to complain. I feel it is too much of a coincidence that 2 separate orders from 2 separate states,made at different times were both not filled. I feel this was a scam that they thought they could get away with. I received another email apologizing stating I would get a refund and that they hope I continue to use them for all my floral needs. Absolutely not! I hope they are stopped from doing this to another grieving family. I now must send apologizes to several family members because I was made to look like an uncaring liar and we are very unhappy about all of this.Desired Settlement: For the company to follow through on what they are paid to do and for consumers to be made aware of their poor service.

Business

Response:

This case has been completely resolved. We have called and emailed the customer several times regarding this complaint. At this time we have credited back the customer in the full amount of the order, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I placed an order for same day delivery at 7:45 a.m. a Tuesday to be sent to my mother in law. Around 9 p.m. the same day, when I checked the status of my order on the fromyouflowers.com, it stated that delivery was not confirmed at which point, I emailed them on their customer service website where they "attempt" to reply within an hour. A few hours later, I received an email stating they would investigate. I received a phone call from them at 11:45 a.m. on Wednesday apologizing saying they would make sure the flowers would be delivered the same day ( technically the 2nd day). For the inconvenience , they gave me a 15% discount and no service fee. The flowers were again Not delivered. I called and cancelled my order. Their customer service dept is cordial and monotone, but unable to do anything to help. They are just there to simply apologize to the customer instead of just getting an automated answering service. I would not recommend them after this terrible experience. They are unreliable.Desired Settlement: An apology letter from their headquarters to my mother in law explaining why after 48 hours, her flowers still weren't delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also mailed the recipient a letter of apology at the customers request. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers for a friend in CO on 4/23/2014. I followed up with a friend on 4/29. She never received the flowers. My credit card was billed for the flowers, but I never got any notice of errors from From You Flowers. If I did not happen to follow up with the friend, I would have never known she did not receive my surprise flowers, and my credit card would have been billed regardless.Desired Settlement: I want a refund for the flowers. I also want them to charge customer's credit cards only after the flowers have been confirmed to be delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I ordered a bouquet of flowers that included roses and carnations. The website had a photo of what I ordered and it was nothing like what they delivered. The photo seemed like the bouquet had a dozen roses and the bouquet that we received only had six.Desired Settlement: A bigger bouquet delivered to my beautiful wife free of charge.

Business

Response:

This case has been completely resolved. We have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our company. Customer was satisfied with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered these flowers on to be delivered on 1/30/14. They were NOT delivered on 1/30/14. It was important that they were delivered on 1/30/14 as the recipient who was receiving these was not going to be available after 1/30. I confirmed with the receipient on 1/30/14 that they did not receive the arrangement. I received NO notification from fromyouflowers that these were unable to be delivered. So I immediately contacted them through their website. I received an email saying this would be investigated. I did not hear anything more back. I was told by a member of the household of the recipient that they had arrived today (1/31). They were late, and no one notified me, and no one contacted me any further after my email. Additionally, the arrangement I ordered looks NOTHING like what was on the website. This was for a young kid. It was not meant to be a formal flower arrangement. The smiley face flower was supposed to be more of an informal, child-version of an arrangement. The flowers did not even have the smiley face. I contacted customer service requesting a refund as they were NOT delivered on promise, there was no communication about the delivery status, and they were not close to what was represented on the website. They offered me 20% refund which doesn't even cover the service fee.Desired Settlement: I would like a refund in the amount of $54.99. The arrangement included a bear and a ballon which I have priced out at $12.99. The flowers and the service/handling fees I calculated would be $54.99. I am asking for that amount to be refunded since the flowers were not what I ordered and the delivery/service was not as guaranteed.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Check fields!

Write a review of From You Flowers, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

From You Flowers Rating

Overall satisfaction rating

Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)

Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217

Phone:

Show more...

Web:

This website was reported to be associated with From You Flowers, LLC.



Add contact information for From You Flowers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated