From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of all three orders. The customer agreed with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have spoken with our customer and have refunded the order in full. As an extended apology our company will also be sending out a complimentary bouquet in the amount of $50.00 to be delivered at any time. The customer was very pleased with this resolution....

Please let us know if there is anything else we can do regarding this case.
Thank you

Nothing as presented . Said Friday delivery, and it was Sunday, flowers were 50 % of what I paid and what was picture. This is a bad business and not sure how they showed up on [redacted] search. Do not order from them. I should be fully refeunded.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a $50.00 complimentary arrangement. We have also emailed the customer a twenty dollar gift card that can be used at...

any time to any recipient of their choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I ordered flowers this morning for my girlfriend's birthday in the promise they would be delivered in 4 hours! Called around noon to check the status and I get an answer from the gentleman on the phone that they are on the way and will be on time! I call her work around 2:30 to see if they were delivered, they were not! I called the 800 number in the email and gave my order number and the women who answered the phone put me on hold and advised me that she would call the florist. she returned to the line and advised me there was no answer and that I would receive a call back when she returned her email, that they could be on a run and delivering the flowers! I wasn't born last night! The women advised she would refund my $4.99 because they couldn't keep up there end of what they advertise. her office closes at 3pm this is why I spent the extra money! so know I missed her birthday.

I order flowers for a special friend, they email me that the flowers were deliver, and my friend never received the flowers. terrible company!

Review: I was billed for the flowers, but they were not delivered.

My wife ordered flowers for delivery from this company. However, the flowers were not delivered. Desired Settlement: I got a refund from my credit card. I had to call the company and explain that the flowers were not sent. They then agreed to refund me $69 to my credit card.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

This has been resolved entirely. We called the customer a confirmed that a full refund was issued to their account. Additionally, we provided the customer with a $25.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: To summarize, I placed this order with the intent of same day delivery, Tuesday, August 13, 2013. Late in the day, I received notification that the order would not be fulfilled the same day, unavailable local florist to perform the delivery. While the company was kind enough to personally call the recipient with apologies (last Wednesday) and to grant me a small gift certificate for future purchases, when I traveled in to see the recipient this past weekend and saw the arrangement, just 4 days past the day she received them, Wednesday, August 14, 2013, I was greatly disappointed with the arrangement for more than one reason. It was emphasized to their representatives that I desired the arrangement to appear as in the picture, however...that directive was not met, as I am able to provide proof with pictures. Not only was the arrangement off center, the way the flowers flowed was entirely off. The green spider mums were entirely too large for the arrangement, squelching out the purple roses which were already dying just 4 days past delivery. The purple stock was entirely inappropriate in cut for the arrangement and left it looking as if it were just thrown together and cheap. While the recipient would never say anything but kind words for the time & money spent on such an arrangement,I did ask a few other girlfriends at the party what they thought of it, asking for their input honestly, as if it were something they ordered & delivered...their thoughts were the same, "off center, not flowing and not well put together"I wrote an email to the company in very much the same context that I'm writing you and provided pics of the arrangements, the advertised vs the actual. I initially received back just an email stating that after review, the arrangement was satisfactory. Then after another email from myself stating that my next communication with them would be through the attorney generals office. As I begain writing this, another email came through offering a 50% refund.

Product_Or_Service: Purple Passion: [redacted] Order Number: XXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I simply want you to post the inadequacies of this company and to note that aside from not delivering on time, I take issue with their deceptive advertising pricing/product display practices. They should be monitored and it seen that it is like a bait n switch, they advertise one price of a picture shown, yet the actual one shown is their deluxe version and NOT the same price but in fact at least $10.00 more. According to consumer protection laws, that is deception.

Business

Response:

Business Response /* (1000, 5, 2013/08/28) */

This has been resolved entirely. We contacted the customer and confirmed that a full refund was issued to their account. Additionally, we provided them with a gift certificate to utilize on a future puchase. We emailed the customer confirmation of this as well. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I purchased flowers from From You Flowers, LLC for my wife for our anniversary. They were delivered to her place of work, and when she arrived home that evening with the arrangement I was completely embarrassed! It was NOTHING as described!!! Since the company offers a guarantee on their site ("From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours!"), I reached out to them. I sent a picture of the arrangement that was actually sent (which included five roses and sparse and wilted filler flowers) to show them how it was NOTHING like the product advertised. They, then, offered 30% off and a $10 coupon (which I will never use because I will never use this company again). I told them that I was not satisfied. They said that is all that they are willing to do. So much for "100% satisfaction guarantee"! (So, in addition to lodging a complaint for poor product, I am also lodging a complaint for Customer Service as well as Guarantee Issues.) If you have any further questions, I have what I was billed, a picture from their site of what the arrangement I paid for was advertised to look like, and a picture of the flowers that we received looked like. I also have the email correspondences between myself and From You Flowers, LLC. You will see that there is a clear misrepresentation of the product as well as a lack of integrity since the company does not stand behind their guarantee. Buyer beware!!!! If you don't want to follow up an important event with filing a complaint with the Revdex.com, From You Flowers is not the company you should use.Desired Settlement: Full refund--$63

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered these flowers on to be delivered on 1/30/14. They were NOT delivered on 1/30/14. It was important that they were delivered on 1/30/14 as the recipient who was receiving these was not going to be available after 1/30. I confirmed with the receipient on 1/30/14 that they did not receive the arrangement. I received NO notification from fromyouflowers that these were unable to be delivered. So I immediately contacted them through their website. I received an email saying this would be investigated. I did not hear anything more back. I was told by a member of the household of the recipient that they had arrived today (1/31). They were late, and no one notified me, and no one contacted me any further after my email. Additionally, the arrangement I ordered looks NOTHING like what was on the website. This was for a young kid. It was not meant to be a formal flower arrangement. The smiley face flower was supposed to be more of an informal, child-version of an arrangement. The flowers did not even have the smiley face. I contacted customer service requesting a refund as they were NOT delivered on promise, there was no communication about the delivery status, and they were not close to what was represented on the website. They offered me 20% refund which doesn't even cover the service fee.Desired Settlement: I would like a refund in the amount of $54.99. The arrangement included a bear and a ballon which I have priced out at $12.99. The flowers and the service/handling fees I calculated would be $54.99. I am asking for that amount to be refunded since the flowers were not what I ordered and the delivery/service was not as guaranteed.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered flowers for a friend in CO on 4/23/2014. I followed up with a friend on 4/29. She never received the flowers. My credit card was billed for the flowers, but I never got any notice of errors from From You Flowers. If I did not happen to follow up with the friend, I would have never known she did not receive my surprise flowers, and my credit card would have been billed regardless.Desired Settlement: I want a refund for the flowers. I also want them to charge customer's credit cards only after the flowers have been confirmed to be delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I placed an order for same day delivery at 7:45 a.m. a Tuesday to be sent to my mother in law. Around 9 p.m. the same day, when I checked the status of my order on the fromyouflowers.com, it stated that delivery was not confirmed at which point, I emailed them on their customer service website where they "attempt" to reply within an hour. A few hours later, I received an email stating they would investigate. I received a phone call from them at 11:45 a.m. on Wednesday apologizing saying they would make sure the flowers would be delivered the same day ( technically the 2nd day). For the inconvenience , they gave me a 15% discount and no service fee. The flowers were again Not delivered. I called and cancelled my order. Their customer service dept is cordial and monotone, but unable to do anything to help. They are just there to simply apologize to the customer instead of just getting an automated answering service. I would not recommend them after this terrible experience. They are unreliable.Desired Settlement: An apology letter from their headquarters to my mother in law explaining why after 48 hours, her flowers still weren't delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also mailed the recipient a letter of apology at the customers request. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered online on their webpage flowers for my wife, with a teddy bear, chocolates and a globe. I paid the deluxe order to make it look more nicer which was 49 dollars, then 25 dollars extra for the teddy bear and the rest for the globe, chocolates and shipping the total order was 105 dollars. In their website the flowers I ordered clearly states the following: Let your special someone know that they are in your heart, with a hand delivery of red flowers. The You're In My Heart bouquet is created with fresh red roses and red carnations. Delivered in a keepsake glass vase, it is a perfect way of sending your heartfelt emotions. Measures 17"H by 15"L. Includes: • Red Roses • Red Carnations • Decorative Red Ribbon • Florist Delivered • Clear Glass Vase The measurements that my wife received are 14H by 8.5 L, there is no red ribbon anywhere, I also order a teddy bear that looks really nice in the picture she received and ugly grey elephant. I could have go to [redacted] get very nice flowers with a nice based and a large teddy bear with a globe and achocolates for 65 dollars. I took a picture of the received we are very disappointed and sad they take advantage f people's special occasions. Also the chocolate they have in the pictures are [redacted] we received something different.Desired Settlement: I'm not requesting a full refund even thou they should not been on business with this practices, but well she received the product so it should be priced accordingly for what she received and stop lying to people.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty-perfect off of their product as well as an additional credit for the stuffed animal. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I tried to order flowers before the same day deadline on Saturday August 15, 2015. I paid the extra amount for same day delivery. No flowers were delivered. I called and spoke to Judex on Sunday, August 16. He apologized and said that the vendor was closed on Sunday, so they would be delivered Monday. He was supposed to reimburse my fee for same day delivery. I have not seen that yet. They did issue a $15 coupon for me to use in the future. Monday I go a message to call. This call was to verify that I wanted flowers delivered on Monday. I was frustrated but said yes I did. That evening I spoke to Shatavia who informed me that by the time they got the order in to the vendor they had missed the delivery truck. So the order was to be delivered Tuesday with a free upgrade and a letter of apology to the recipient. Later on Tuesday I was Angela told me the only flowers they could get were white and pink roses. I did not want this so they said my only alternative was a full refund. My flowers are now 4 days late and not even there. I am very unhappy. I do not want to use there service again.Desired Settlement: I want a free beautiful delivery of flowers to the recipient and a letter of apology. But I want the purple flower display I ordered.

Consumer

Response:

This is to inform you that this complaint has been resolved. FromYOuFlowers.com did refund my money, send complimentary flowers and a letter of apology to the recipient. Thank you, [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Below, please find my email to this company in an attempt to resolve this issue.

To Whom It Concern:

Yesterday was my Wedding Anniversary. The order above

was for my wife, [redacted]. Clearly, we received nothing

and you guys know it, otherwise I would have received the

delivery details.

This is the 3rd time that you guys were negligent in delivering

flowers to my wife; check your records!

I demand an immediate refund and a letter of apology to my wife.

I am not one of the 5 million satisfied customers and frankly, I am

very angry. You have no right to be in this business if you are negligent

that many times..I see you have no problems charging your fees to

our credit cards.

Lack of immediate response will dictate how I proceed from here.

It's ridiculous for me to keep apologizing to my wife for your screw ups!

[redacted] Below is the receipt for my order:

$30 Birthday Anniversary Sympathy Gifts Thank You Get Well Same Day

Order Confirmation

Dear [redacted],

Thank you for your order, which is now being processed. To contact us regarding your order, please click here.

Expected delivery times are as follows:

• Residential: 9 AM - 6 PM

• Business: 9 AM - 5 PM

Order Detail

Order Number: [redacted]

Click Here to send your recipient Flower Care Instructions.

One Dozen Premium Long Stem Red Roses $69.99 $29.99

Discount Applied ($40.00)

Service/Handling $14.99

Sales Tax $3.88

Item Total $48.86

Delivery Date: 10/06/2015

Delivery To:

Mrs. [redacted]

Billing Information

Order Date: 09/10/2015

Order Total: $48.86

Payment Method: [redacted] XXXX-3002

Billing To:

[redacted]Desired Settlement: I called this company and was told that there is a notation next to my name that no

more deliveries are to be scheduled to my home. That's fine! But they had no problem

taking the order and charging my credit card, Further more, they continue to sent me

advertisements to purchase flowers from them.

I want a refund, and never to be contacted by this business?, again. Thank you!

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We also did receive an email from our customer to make sure he is removed from all "promotional emails", which has been taken care of. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a plant and candy from them to be delivered on 12-23-13 for Christmas for my mom. I received a call saying the plant arrangement I requested had to be changed. I said ok as long as it was delivered on 12-24-13. It still has not been delivered and when I call, they say they have left messages with the Florist with no answer for 5 days???Desired Settlement: I just want a full refund on my money and make sure my credit card is safe.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.