From You Flowers

Review: I purchased flowers from From You Flowers, LLC for my wife for our anniversary. They were delivered to her place of work, and when she arrived home that evening with the arrangement I was completely embarrassed! It was NOTHING as described!!! Since the company offers a guarantee on their site ("From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours!"), I reached out to them. I sent a picture of the arrangement that was actually sent (which included five roses and sparse and wilted filler flowers) to show them how it was NOTHING like the product advertised. They, then, offered 30% off and a $10 coupon (which I will never use because I will never use this company again). I told them that I was not satisfied. They said that is all that they are willing to do. So much for "100% satisfaction guarantee"! (So, in addition to lodging a complaint for poor product, I am also lodging a complaint for Customer Service as well as Guarantee Issues.) If you have any further questions, I have what I was billed, a picture from their site of what the arrangement I paid for was advertised to look like, and a picture of the flowers that we received looked like. I also have the email correspondences between myself and From You Flowers, LLC. You will see that there is a clear misrepresentation of the product as well as a lack of integrity since the company does not stand behind their guarantee. Buyer beware!!!! If you don't want to follow up an important event with filing a complaint with the Revdex.com, From You Flowers is not the company you should use.Desired Settlement: Full refund--$63

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

I ordered flowers this morning for my girlfriend's birthday in the promise they would be delivered in 4 hours! Called around noon to check the status and I get an answer from the gentleman on the phone that they are on the way and will be on time! I call her work around 2:30 to see if they were delivered, they were not! I called the 800 number in the email and gave my order number and the women who answered the phone put me on hold and advised me that she would call the florist. she returned to the line and advised me there was no answer and that I would receive a call back when she returned her email, that they could be on a run and delivering the flowers! I wasn't born last night! The women advised she would refund my $4.99 because they couldn't keep up there end of what they advertise. her office closes at 3pm this is why I spent the extra money! so know I missed her birthday.

Review: I placed an Order # [redacted] to deliver a The Winter Wonderland Bouquet to my mother in law on 12/24/2015. She did not get her flowers on 12/24. I contacted customer service via email on 12/25 and was told that they were unable to obtain confirmation from the delivering florist and that they would contact me after speaking with the florist. It is now 12/27/2015 and I have heard NOTHING from customer service and the flowers have not delivered. This transaction has caused me much embarrassment. After reading reviews online; I realize what a horrible mistake I made ordering from this company.Desired Settlement: I want a full refund and you should send my mother in law a nice bouquet for totally dropping the ball and leaving us with no explanation, only disappointment for Christmas. I also want to just know WHY this happened in the first place.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement for the value of $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a Spring Fruit and Sweet Basket for Mothers Day order #[redacted] for $89, for my sister in Manhattan, New York. It was to be delivered Wed May 7 I received no email confirmation of delivery. She received no phone call. A note was on her door Thu. I called her Fri, and it still had not been delivered to her door. It was delivered to the mail room down the street. On the box it said 2 day air, [redacted] and [redacted] and had a tracking #. I called and complained. The basket and bow looked nothing like the picture on line. When opened on Mothers Day, the contents were nothing like the ones advertised and pictured. The contents were not the ones listed. It was mostly paper filling, 2 small oranges, 3 small pears, 2 apples 3 small bags with candies and 1 small sugar cookie.They all looked like they were something that could be purchased at the dollar or discount store. The basket, bow and contents were very poor quality! When I called to complain again, they said the order was shipped from a vendor in Sacramento, California. I tried to send pictures to their email address but for some reason was not able to. I saved the photos. They are suppose to refund my money in 1 to 3 business days.Desired Settlement: This business is important because people need to send flowers etc. to ill relatives and for special celebrations that live a distance from them. To receive an expensive item of very poor quality for a special occasion is a rip off...a scam. The vendors must be reputable! People would rather just send the money than a personal gift.This company is guilty of false advertisement. I went back to the website to check the basket that I ordered out again and it was no longer there!!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for my ailing mother in the senior home for Mother's Day. The flowers were delivered yesterday (Sat 5/10) and yet bear no resemblance to the flowers shown in the picture on the website, flowers that I thought I ordered. In my complaint sent to the company, I attached the pictures of both the flowers I thought I ordered as well as the ones my mother received yesterday. In the picture of the flowers my mother received (attached here; the picture is taken today), 4 of the lilies are not yet open, the one that is open is already fading, its petals have creases on. The bouquet is sparse and ugly. There is no attempt to arrange the flowers in any artistic fashion. I've never seen flowers in this state even in a supermarket. People don't sell flowers like this. So why deliver them to ailing senior people in the senior home on Mother's Day?!I find this behavior unethical, unprofessional and unacceptable.Desired Settlement: I demand a total refund and I want them to redeliver a fresh bouquet of flowers to my mother.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and we have sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I placed 2 separate orders for flowers to be delivered on Mother's Day (one to my mother and one to my grandmother). The order for my mother was not delivered on May 11th as requested. When I inquired about the order I was told it would deliver the evening of the 11th. The company did upgrade the flower selection and gave me a 20% discount ($9). It did not deliver. I inquired again and Customer Service claimed it would deliver in the morning on the 12th. It is now the 13th and it still has not delivered. On the second order, For You Flowers claimed it was delivered on May 11th at 2pm, however, the recipient never received the flowers. I filed a complaint with For You Flowers.I have asked for full refund, but have yet to hear anything back from the company. Had I not contacted the recipients for both orders I would have never known they did not deliver and For You Flowers would not have notified me either. This comes across as a scam.Desired Settlement: I would like full refund for this order and I would also like for the company to be investigated for fraudulent claims of service. I would hate for this to happen to anyone else.

Business

Response:

This case has been completely resolved. We have credited the customer back in full on both of the orders. We offered a gift card or to send out a complimentary arrangement to the recipient and at this time the customer has declined the offer. If the customer does change her mind we will be more than happy to still honor it. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Below, please find my email to this company in an attempt to resolve this issue.

To Whom It Concern:

Yesterday was my Wedding Anniversary. The order above

was for my wife, [redacted]. Clearly, we received nothing

and you guys know it, otherwise I would have received the

delivery details.

This is the 3rd time that you guys were negligent in delivering

flowers to my wife; check your records!

I demand an immediate refund and a letter of apology to my wife.

I am not one of the 5 million satisfied customers and frankly, I am

very angry. You have no right to be in this business if you are negligent

that many times..I see you have no problems charging your fees to

our credit cards.

Lack of immediate response will dictate how I proceed from here.

It's ridiculous for me to keep apologizing to my wife for your screw ups!

[redacted] Below is the receipt for my order:

$30 Birthday Anniversary Sympathy Gifts Thank You Get Well Same Day

Order Confirmation

Dear [redacted],

Thank you for your order, which is now being processed. To contact us regarding your order, please click here.

Expected delivery times are as follows:

• Residential: 9 AM - 6 PM

• Business: 9 AM - 5 PM

Order Detail

Order Number: [redacted]

Click Here to send your recipient Flower Care Instructions.

One Dozen Premium Long Stem Red Roses $69.99 $29.99

Discount Applied ($40.00)

Service/Handling $14.99

Sales Tax $3.88

Item Total $48.86

Delivery Date: 10/06/2015

Delivery To:

Mrs. [redacted]

Billing Information

Order Date: 09/10/2015

Order Total: $48.86

Payment Method: [redacted] XXXX-3002

Billing To:

[redacted]Desired Settlement: I called this company and was told that there is a notation next to my name that no

more deliveries are to be scheduled to my home. That's fine! But they had no problem

taking the order and charging my credit card, Further more, they continue to sent me

advertisements to purchase flowers from them.

I want a refund, and never to be contacted by this business?, again. Thank you!

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We also did receive an email from our customer to make sure he is removed from all "promotional emails", which has been taken care of. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for my fiance on Valentines day and they were never delivered. I was charged the full amount for flowers that were never delivered. I had a coworker order the flowers for me so the reciept would not show up on my statements.They never refunded my money and I had to file a dispute with my bank. Now my bank has said that the flower company disputed my original dispute. Why am I going to get charged for flowers I never got. .Desired Settlement: I just want the company to refund me for flowers I never recieved

Business

Response:

This case has been completely resolved. This complaint was filed by the co worker so we were able to get in touch with Mr. [redacted] the actual card-holder who is aware that his charge was voided and credited back. Mr. [redacted] was unaware that a complaint was filed- but was assured that his charges were voided back in February. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: To summarize, I placed this order with the intent of same day delivery, Tuesday, August 13, 2013. Late in the day, I received notification that the order would not be fulfilled the same day, unavailable local florist to perform the delivery. While the company was kind enough to personally call the recipient with apologies (last Wednesday) and to grant me a small gift certificate for future purchases, when I traveled in to see the recipient this past weekend and saw the arrangement, just 4 days past the day she received them, Wednesday, August 14, 2013, I was greatly disappointed with the arrangement for more than one reason. It was emphasized to their representatives that I desired the arrangement to appear as in the picture, however...that directive was not met, as I am able to provide proof with pictures. Not only was the arrangement off center, the way the flowers flowed was entirely off. The green spider mums were entirely too large for the arrangement, squelching out the purple roses which were already dying just 4 days past delivery. The purple stock was entirely inappropriate in cut for the arrangement and left it looking as if it were just thrown together and cheap. While the recipient would never say anything but kind words for the time & money spent on such an arrangement,I did ask a few other girlfriends at the party what they thought of it, asking for their input honestly, as if it were something they ordered & delivered...their thoughts were the same, "off center, not flowing and not well put together"I wrote an email to the company in very much the same context that I'm writing you and provided pics of the arrangements, the advertised vs the actual. I initially received back just an email stating that after review, the arrangement was satisfactory. Then after another email from myself stating that my next communication with them would be through the attorney generals office. As I begain writing this, another email came through offering a 50% refund.

Product_Or_Service: Purple Passion: [redacted] Order Number: XXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I simply want you to post the inadequacies of this company and to note that aside from not delivering on time, I take issue with their deceptive advertising pricing/product display practices. They should be monitored and it seen that it is like a bait n switch, they advertise one price of a picture shown, yet the actual one shown is their deluxe version and NOT the same price but in fact at least $10.00 more. According to consumer protection laws, that is deception.

Business

Response:

Business Response /* (1000, 5, 2013/08/28) */

This has been resolved entirely. We contacted the customer and confirmed that a full refund was issued to their account. Additionally, we provided them with a gift certificate to utilize on a future puchase. We emailed the customer confirmation of this as well. Please feel free to contact us with any other questions or concerns. Thank you.

Review: This was the worst ordering experience I have ever had. The only reason I used this website was so that my Aunt's flowers could be delivered on her birthday. 4 hours later I am left a voice mail to call John back at ###-###-####. I call this number back and am forced to listen to advertisement options that ask me to select them with no option to speak to a representative. I should not have to sit through 30 ads to get to a customer service rep. I felt like I was being scammed and was considering calling my credit card company to report From you Flowers. Which I may need to do any way as I have no idea whether my order has really been cancelled or my money returned.

I hung up, went to the website and called the number provided. The answering service didn't even say the company name and I was on hold. When I finally spoke to the rep, Christopher S. he informed me that the florist couldn't deliver my flowers today because the driver was already out. At this point I have no option to get my Aunt her flowers like I would have at 10:30am this morning. Chrsitopher S. informed me there was nothing he could do other than have them delivered tomorrow. I was very upset as I have paid $2.99 same day fee, $14.99 shipping and handling fee on top of the cost of the flowers and still getting no flowers on her birthday. Christopher said he could refund the $2.99, to upgrade the arrangement and call my aunt to apologize. That was very nice of him. However, I wanted those flowers delivered to her today. They were advertised as Same Day Delivery. From You Flowers processed my order, took my money, took away my option of going to a competitor that could have actually fulfilled my order, and then could not make good on their promise. Because at the end of the day, all I wanted was to send my Aunt flowers on her birthday.Desired Settlement: Stop advertising Same Day Delivery if there response time will not allow consumers to chose a competitor that can deliver same day.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $40.00 complimentary arrangement. We have also set up a future complimentary arrangement on behalf of our company to any recipient of her choice in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I tried to order flowers before the same day deadline on Saturday August 15, 2015. I paid the extra amount for same day delivery. No flowers were delivered. I called and spoke to Judex on Sunday, August 16. He apologized and said that the vendor was closed on Sunday, so they would be delivered Monday. He was supposed to reimburse my fee for same day delivery. I have not seen that yet. They did issue a $15 coupon for me to use in the future. Monday I go a message to call. This call was to verify that I wanted flowers delivered on Monday. I was frustrated but said yes I did. That evening I spoke to Shatavia who informed me that by the time they got the order in to the vendor they had missed the delivery truck. So the order was to be delivered Tuesday with a free upgrade and a letter of apology to the recipient. Later on Tuesday I was Angela told me the only flowers they could get were white and pink roses. I did not want this so they said my only alternative was a full refund. My flowers are now 4 days late and not even there. I am very unhappy. I do not want to use there service again.Desired Settlement: I want a free beautiful delivery of flowers to the recipient and a letter of apology. But I want the purple flower display I ordered.

Consumer

Response:

This is to inform you that this complaint has been resolved. FromYOuFlowers.com did refund my money, send complimentary flowers and a letter of apology to the recipient. Thank you, [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I was billed for the flowers, but they were not delivered.

My wife ordered flowers for delivery from this company. However, the flowers were not delivered. Desired Settlement: I got a refund from my credit card. I had to call the company and explain that the flowers were not sent. They then agreed to refund me $69 to my credit card.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

This has been resolved entirely. We called the customer a confirmed that a full refund was issued to their account. Additionally, we provided the customer with a $25.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: out of good faith I purchase a floral arrangement from fromyouflower.com I had'nt seen the arrangement but only what was shown on a advertisement for an order being displayed well today is the 12 the flowers were to be delivered on the 9th or the 10 I see a picture sent by my daughter on facebook 0n 05-12-15 the floral arrangement is not what the order display looked like I contacted the company they refused to give me a full refund and offered a partial refundDesired Settlement: I would like my credit to be reunded in the full amount

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding the order.

Review: I ordered flowers for Mothers Day for my mom and mother-in-law. I paid extra for same day delivery. They called to tell me my mom's flowers would not be delivered same day but never reimbursed me for the extra I paid. They emailed me that night to inform me that my mother-in-law's flowers were delivered and left with "the intended recipient" which was a complete lie as I called my [redacted] to check on her delivery. She told me no one delivered anything all day. I call three times that same day to figure out why there were so many issues. The flowers were finally delivered the next day and I was never offered my money back for the same day expense on this second delivery. Nor was I offered any compensation for all the trouble of messing up both my orders. The flowers that showed up were horrible looking and cheap. Nothing like the ones I picked out on the website. I called to cancel my mothers order and to get my money back because they did not deliver the product they promised. That one showed up today after I cancelled it days ago. This company made no attempts to make things right. I finally got them to agree to a full refund and an email confirming the refund. Neither of which has shown up. This company is a total scam. Their customer service is horrible and they do not deliver on the products they sell.Desired Settlement: I want my money back so I can get my mothers the flowers they deserve. I do not have a lot of money and this was a big expense for me. There were two transactions of 49.97 and 47.97. I do not trust that having secured a verbal agreement of a refund is enough to ensure they will be good on their word. Nothing they have promised so far has been delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We have also offered to send out two complimentary arrangements to be delivered to any recipient of her choice, at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a bouquet on February, 10th 2015 to be delivered on February, 13th 2015. The earliest I can except the flowers now is Feb. 16th 2015 per the tracking number provided. I am not out money and reputation with my Wife due to From You Flowers. I demanded a refund so that I could replace from another vendor, and they refused saying that there was nothing they could do because the flowers were with the carrier.Desired Settlement: There service was unacceptable. I demand a refund as now I am out $$ and reputation.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Review: Visited web site under "sympathy" and ordered arrangement entitled "Life Well Lived." Picture showed full bouquet of beautiful flower in a vase. Had to pay for vase, also had to pay $15 "handling" fee. Went to funeral and saw pitiful vase with pitiful flowers, long stems sticking straight up with buds. Very disappointing, very embarrassing for this to be along side of other arrangement that were beautifully prepared. This arrangement should not be listed with sympathy flowers and picture of flowers is false advertising about what buyer will receive. Florist offered me a credit but I refused it. I will no buy from them again for fear of getting something different from photo.Desired Settlement: Would like my payment refunded. Florist said the picture shows the buds in bloom and the delivery information (on separate tab) said that the flowers had to be arranged. The funeral home apparently does not consider that part of their responsibilities and I agree. The vase with the buds is now laying on a grave site and no one will see it in full bloom. What a disappointment and how embarrassing for the family to see that I sent that arrangement.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flower arrangement for my daughter's birthday last week from "FROM YOU FLOWERS". The arrangement advertised was totally different from the one delivered. My message was hand-written by the local florist used and no business card attached to the arrangement. The arrangement was a total disaster. It was poorly put together with only approximate 8 pieces of flowers, including 2-3 unopened buds, which then drooped/died 2 days later. It was also half full with no flowers as shown in advertisement except maybe 2-3. When I contacted "from you flowers", told them what happened and even sent them a picture, they did not agree and said the arrangement was "filled to correct value". There only customer satisfaction was $2.62 refund and a apology, but no attempts toward customer satisfaction at all. The entire arrangement was approx. $45.00 and what a disappointment. This company's complaints should be publicized in a way to prevent false advertisement. It's a shame that their customers don't come first and they should be aware of this before selecting this company to do business with. I feel that if they receive 1 million one-time unsatisfied customers, it doesn't matter because they have already made millions of dollars. I wish I could attach a copy of the arrangement to this complaint. Thank you.Desired Settlement: I requested a refund or even another arrangement to fit the one advertised but the only agreement was the $2.62. So I am in the process of getting another arrangement for my daughter's birthday.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer

Response:

Review: 9794406

I am rejecting this response because: Ms. [redacted] has tried to contact me, but I was unavailable during the times she had been reaching out. I did contact her via email but not by telephone. She stated that in order to refund me, she had to speak with me via phone and I don't see why this is necessary. If their company policy includes customer satisfaction, I would have been compensated or satisfied without a complaint being file. If she cannot issue a refund without speaking to me, it is okay with me. As I mentioned to Ms. [redacted] in my email of 11/14/17, it is not about the money, but all about principals.

Sincerely,

Charged my credit card then said the address was "remote" and would refund my
charge. Got my credit card bill- no credit- callled them-they forgot to refund my charge.
WATCH these guys!

Review: I'm unsure of what it will be under , I ordered 100 roses and received lilies and daisies and maybe four roses . I told them this was not what I ordered and first they said they would give me 15 dollar store credit and then I basically said no . and then they said 15% of the order will be refunded . that's 10 dollars from 73 . its completely unfair . I have a picture of what they sent to me and what the picture showed on line .Desired Settlement: I just want my money back . The flowers were for my girlfriend that has been taking such great care of me and our sons with my health issues and I wanted to show my appreciation and it was actually embarrassing for her to received those flowers and not the 100 beautiful roses I thought I was getting .

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

I ordered an arrangement for delivery, that had sunflowers and tulips listed as two of the three flowers under "Included" on the product description. The arrangement that was delivered had no tulips or sunflowers, both of which seemed to have been replaced with roses!

When I expressed my disappointment I received a very quick response stating that, "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website." I don't believe that replacing two of the three integral flowers constitutes a "slight substitution"! I had even said in my original mail that I appreciate the seasonality of the products, but that if such significant changes are going to be made, I believe the client should be made aware.

I was offered a $10 gift certificate as an apology, which I declined as it would mean using their service again, which given the way my first order was handled, I think is risky! When I told them this, I received another e-mail saying that they would refund 10% of the cost of the product.

Not the type of service delivery I expect from a company that offers "Satisfaction Guaranteed" on their website.