From You Flowers

Review: I ordered flowers for my fiance on Valentines day and they were never delivered. I was charged the full amount for flowers that were never delivered. I had a coworker order the flowers for me so the reciept would not show up on my statements.They never refunded my money and I had to file a dispute with my bank. Now my bank has said that the flower company disputed my original dispute. Why am I going to get charged for flowers I never got. .Desired Settlement: I just want the company to refund me for flowers I never recieved

Business

Response:

This case has been completely resolved. This complaint was filed by the co worker so we were able to get in touch with Mr. [redacted] the actual card-holder who is aware that his charge was voided and credited back. Mr. [redacted] was unaware that a complaint was filed- but was assured that his charges were voided back in February. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I placed 2 separate orders for flowers to be delivered on Mother's Day (one to my mother and one to my grandmother). The order for my mother was not delivered on May 11th as requested. When I inquired about the order I was told it would deliver the evening of the 11th. The company did upgrade the flower selection and gave me a 20% discount ($9). It did not deliver. I inquired again and Customer Service claimed it would deliver in the morning on the 12th. It is now the 13th and it still has not delivered. On the second order, For You Flowers claimed it was delivered on May 11th at 2pm, however, the recipient never received the flowers. I filed a complaint with For You Flowers.I have asked for full refund, but have yet to hear anything back from the company. Had I not contacted the recipients for both orders I would have never known they did not deliver and For You Flowers would not have notified me either. This comes across as a scam.Desired Settlement: I would like full refund for this order and I would also like for the company to be investigated for fraudulent claims of service. I would hate for this to happen to anyone else.

Business

Response:

This case has been completely resolved. We have credited the customer back in full on both of the orders. We offered a gift card or to send out a complimentary arrangement to the recipient and at this time the customer has declined the offer. If the customer does change her mind we will be more than happy to still honor it. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I ordered flowers for my ailing mother in the senior home for Mother's Day. The flowers were delivered yesterday (Sat 5/10) and yet bear no resemblance to the flowers shown in the picture on the website, flowers that I thought I ordered. In my complaint sent to the company, I attached the pictures of both the flowers I thought I ordered as well as the ones my mother received yesterday. In the picture of the flowers my mother received (attached here; the picture is taken today), 4 of the lilies are not yet open, the one that is open is already fading, its petals have creases on. The bouquet is sparse and ugly. There is no attempt to arrange the flowers in any artistic fashion. I've never seen flowers in this state even in a supermarket. People don't sell flowers like this. So why deliver them to ailing senior people in the senior home on Mother's Day?!I find this behavior unethical, unprofessional and unacceptable.Desired Settlement: I demand a total refund and I want them to redeliver a fresh bouquet of flowers to my mother.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and we have sent out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered a Spring Fruit and Sweet Basket for Mothers Day order #[redacted] for $89, for my sister in Manhattan, New York. It was to be delivered Wed May 7 I received no email confirmation of delivery. She received no phone call. A note was on her door Thu. I called her Fri, and it still had not been delivered to her door. It was delivered to the mail room down the street. On the box it said 2 day air, [redacted] and [redacted] and had a tracking #. I called and complained. The basket and bow looked nothing like the picture on line. When opened on Mothers Day, the contents were nothing like the ones advertised and pictured. The contents were not the ones listed. It was mostly paper filling, 2 small oranges, 3 small pears, 2 apples 3 small bags with candies and 1 small sugar cookie.They all looked like they were something that could be purchased at the dollar or discount store. The basket, bow and contents were very poor quality! When I called to complain again, they said the order was shipped from a vendor in Sacramento, California. I tried to send pictures to their email address but for some reason was not able to. I saved the photos. They are suppose to refund my money in 1 to 3 business days.Desired Settlement: This business is important because people need to send flowers etc. to ill relatives and for special celebrations that live a distance from them. To receive an expensive item of very poor quality for a special occasion is a rip off...a scam. The vendors must be reputable! People would rather just send the money than a personal gift.This company is guilty of false advertisement. I went back to the website to check the basket that I ordered out again and it was no longer there!!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a bouquet of flowers that included roses and carnations. The website had a photo of what I ordered and it was nothing like what they delivered. The photo seemed like the bouquet had a dozen roses and the bouquet that we received only had six.Desired Settlement: A bigger bouquet delivered to my beautiful wife free of charge.

Business

Response:

This case has been completely resolved. We have spoken with the customer and are delivering a half dozen roses to the recipient on behalf of our company. Customer was satisfied with this resolution. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I placed an order for funeral flowers which did not arrive . My brother from another state also placed his order through this company,which too did not arrive. Even after calling to verify was told their system was down and I would receive an email upon delivery. Received an email after the services saying order couldn't be filled,also after my brother called the company to complain. I feel it is too much of a coincidence that 2 separate orders from 2 separate states,made at different times were both not filled. I feel this was a scam that they thought they could get away with. I received another email apologizing stating I would get a refund and that they hope I continue to use them for all my floral needs. Absolutely not! I hope they are stopped from doing this to another grieving family. I now must send apologizes to several family members because I was made to look like an uncaring liar and we are very unhappy about all of this.Desired Settlement: For the company to follow through on what they are paid to do and for consumers to be made aware of their poor service.

Business

Response:

This case has been completely resolved. We have called and emailed the customer several times regarding this complaint. At this time we have credited back the customer in the full amount of the order, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: Ordered flowers for my girl friend on Friday, via my company discount site ([redacted]). Paid extra to have GUARANTEED delivery by 6pm Friday. These floweres were an aplogy due to a fight, she now does NOT believe me they were sent. This made the original issue even worse. Either way, 72 hours later, NOBODY knows where my flowers are.

Reciveved and email Friday at 8:13 that my order was delivered. They were NOT.

Went to the webiste(www.FromYouFlowers.com ) Today Monday - 3 dayd later - per company site - 'Thank you for your recent order. We have not yet received a delivery confirmation from our florist.'

Two VERY different answers, either way the FLOWERS were NEVER dlelivered by guaranteed time.oDesired Settlement: Full refund and flowers sent to my GF apoliogizing for non -delivery.

72 hours are more than enough time for a major company who guaranteed delivery the SAME day to get some delivered. Embarassing.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for Father's Day to be delivered on June 21, 2015 (Father's Day). The order was placed on June 13, 2015.

On June 20th, I received a call from am "unknown number." I never answer calls from unknown parties and thus did not answer the call. In the evening I returned home to find an email from "Customer Service." I thought this was a spam message as there were not other identifiers. I was about to report the message as spam until my email spam blocker revealed the message before deleting.

The message read as follows: "Dear ………...,

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery Monday with a note of apology explaining the delay, or we would be happy to call the recipient to personally apologize. In addition, we will also include a complimentary upgrade, which will increase the size of your arrangement and give it a fuller look. Please accept our sincere apologies for any inconvenience this may have caused."

Thank you!

Sincerely,

[redacted].

From You Flowers

Customer Service

([redacted]

I proceeded to call customer service only to be met with the most rude agent. I was told that they could not find any florists in the delivery area to deliver on Sunday and/or the florist was out of orchids. This was incredulous to me as I placed the order the previous week and they had plenty of time to realize that they would not be able to fulfill my order.

I was told that the flowers could be delivered on Monday instead and that I could receive a 20% refund for the error. I was also told that I would receive an email verification of this, but I never received any further correspondence.

This was so upsetting as my Father is ill at the moment and I really wanted him to receive the flowers on Father's Day. The lack of responsiveness from the agent was also very upsetting!

If this company is unable to deliver on Sunday (and they know this), then they should not be offering services that they obviously cannot provide.

I would like a full refund ($ 65.98) for a service that was promised, but not provided and for the upset that this has caused myself and my family.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company in the amount of $40.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers on 6/18/2015 to be delivered to my sister's memorial service at [redacted] in [redacted] on 6/19/2015. I paid for expedited delivery so the flowers would arrive an hour prior to the service. Only one arrangement was delivered. When I called to find out what happened to the other two arrangements, I was told the company had computer problems. Then the rep contradicted herself and said the arrangement had to be sent to a home address. Since when? When I placed the order, I specifically asked the flowers to be sent to the church by 10am and the order taker assured me the delivery would be made. I requested a full refund. After being placed on hold for 15 minutes, the rep disconnected the call. I called back and again requested a refund and was put on hold again. After waiting after 15 minutes, the rep came back and said a supervisor will call me back. I have yet to receive a phone call from the supervisor.

Business

Response:

We have emailed this customer informing her of the full refund being processed back to her credit card. At this time for the inconveniences we have caused, we have also offered to send out two complimentary arrangements on behalf of our company. The customer has declined the offer at this time. If the customer does change her mind we are more than happy to still honor the offer. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered a bouquet of flowers on 05/30/15 and PAID the extra fee for same day delivery. On 06/01/15 $42.72 was charged to my account. That same day, I received an email apologizing for the delay and promising the bouquet will be delivered the next day, with a note of apology explaining the delay and/or a call to the recipient to apologize. 3 weeks later... I have received NO flowers, NO refund or an explanation.Desired Settlement: I paid for services to be rendered and those services have yet to be rendered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: This was the worst ordering experience I have ever had. The only reason I used this website was so that my Aunt's flowers could be delivered on her birthday. 4 hours later I am left a voice mail to call John back at ###-###-####. I call this number back and am forced to listen to advertisement options that ask me to select them with no option to speak to a representative. I should not have to sit through 30 ads to get to a customer service rep. I felt like I was being scammed and was considering calling my credit card company to report From you Flowers. Which I may need to do any way as I have no idea whether my order has really been cancelled or my money returned.

I hung up, went to the website and called the number provided. The answering service didn't even say the company name and I was on hold. When I finally spoke to the rep, Christopher S. he informed me that the florist couldn't deliver my flowers today because the driver was already out. At this point I have no option to get my Aunt her flowers like I would have at 10:30am this morning. Chrsitopher S. informed me there was nothing he could do other than have them delivered tomorrow. I was very upset as I have paid $2.99 same day fee, $14.99 shipping and handling fee on top of the cost of the flowers and still getting no flowers on her birthday. Christopher said he could refund the $2.99, to upgrade the arrangement and call my aunt to apologize. That was very nice of him. However, I wanted those flowers delivered to her today. They were advertised as Same Day Delivery. From You Flowers processed my order, took my money, took away my option of going to a competitor that could have actually fulfilled my order, and then could not make good on their promise. Because at the end of the day, all I wanted was to send my Aunt flowers on her birthday.Desired Settlement: Stop advertising Same Day Delivery if there response time will not allow consumers to chose a competitor that can deliver same day.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $40.00 complimentary arrangement. We have also set up a future complimentary arrangement on behalf of our company to any recipient of her choice in the amount of $50.00. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an Order # [redacted] to deliver a The Winter Wonderland Bouquet to my mother in law on 12/24/2015. She did not get her flowers on 12/24. I contacted customer service via email on 12/25 and was told that they were unable to obtain confirmation from the delivering florist and that they would contact me after speaking with the florist. It is now 12/27/2015 and I have heard NOTHING from customer service and the flowers have not delivered. This transaction has caused me much embarrassment. After reading reviews online; I realize what a horrible mistake I made ordering from this company.Desired Settlement: I want a full refund and you should send my mother in law a nice bouquet for totally dropping the ball and leaving us with no explanation, only disappointment for Christmas. I also want to just know WHY this happened in the first place.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement for the value of $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.

STAY AWAY!!! Messed up 2 different orders. Send the wrong color flowers. Tried to give me a $20.00 credit so I can purchase more awful flowers! Then offered to give me $4.18 back as a reimbursement! Awful, awful, Awful.....STAY AWAY! YOU WOULD DO BETTER TO THROW YOUR MONEY DOWN THE DRAIN! Then they wanted to say that they can substitute flowers and it's the flower people's choice!!!

I ordered an arrangement for delivery, that had sunflowers and tulips listed as two of the three flowers under "Included" on the product description. The arrangement that was delivered had no tulips or sunflowers, both of which seemed to have been replaced with roses!

When I expressed my disappointment I received a very quick response stating that, "All items are subject to slight substitution according to local availability and season as stated in the product's delivery information on our website." I don't believe that replacing two of the three integral flowers constitutes a "slight substitution"! I had even said in my original mail that I appreciate the seasonality of the products, but that if such significant changes are going to be made, I believe the client should be made aware.

I was offered a $10 gift certificate as an apology, which I declined as it would mean using their service again, which given the way my first order was handled, I think is risky! When I told them this, I received another e-mail saying that they would refund 10% of the cost of the product.

Not the type of service delivery I expect from a company that offers "Satisfaction Guaranteed" on their website.

Charged my credit card then said the address was "remote" and would refund my
charge. Got my credit card bill- no credit- callled them-they forgot to refund my charge.
WATCH these guys!

Review: On 5/26/13 I ordered flowers to be delivered to a business (between 9-5) on 5/29/13 for a friends Birthday. I paid with my PayPal account and it was immediately charged. On 5/29/13 around 4:00 pm I spoke with my friend and she had not received the flowers. I called and spoke with a representative of fromyouflowers. They called the florist and informed me the delivery was on the way. At around 4:55 pm I called again and spoke with a representative, they again called the florist with no answer. My friend left work shortly after 5 pm with NO FLOWERS. I was informed the following day by my friend that the flowers were delivered around 6:30 pm. She did not receive the flowers until today 5/31/13. When I spoke with a representative on 5/30/13 the day AFTER the flowers were to be delivered, I was told some story about the delivery person... I was told that the florist thought 6:30 pm was OK because it was a nursing facility and they thought they were for a resident. On the form it specifically indicated a business delivery between 9-5 on 5/29/13. So they told me they would give me a 15% discount. So today on an order of $38.98 they gave me a credit of $3.60. Not sure what they figured the 15% on. Then they e-mailed me a coupon for $10. on my next purchase, which I promptly deleted, there will be no next purchase. All the 15% discount $3.60 did was [redacted] me off further.Had their representative told me the delivery was going to be after 5 pm, I would have cancelled the order and kept the whole $38.98! Who wants flowers that sat for two days before they got them and two days after her Birthday. This is not someone I would want to do business with and want to pass it on!

Product_Or_Service: flowers

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like an actual discount, since they charged me $14.99 delivery. I would think the delivery charge should be refunded. She did get flowers, although they were two days old and it was NOT her Birthday.

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

This has been resolved entirely. We called the customer and confirmed that we were issuing a full refund for this order. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Review: The website is very deceitful when showing a product for sale VS what is delivered. After going through numerous hoops and finally narrowing down what flowers you want - you get to checkout and find out that there is a $15 handling fee - very very unfair to put a consumer through all that effort just to find out there is more money to pay and your $30 flowers are now almost $50The company resolves their shortcoming by offering a discount on the next purchase. Who the [redacted] wants to buy more product from a misleading company who miserably failed the first time around????Horrible experience.

Product_Or_Service: Flowers

Account_Number: XXXX-XXXXXXXXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

It would be decent for them to offer a partial refund. But even after that, they should reformat their website to say "plus fee" after the prices they show.

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

This has been resolved entirely. The customer returned our call and we refunded the order in full to satisfy the customer and resolve the issue. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I would like to file a complaint against from you flowers. I purchased an arrangement shown in a picture and for that size arrangement there was $10+ dollars tacked on. I left feedback with the company letting them know of the issue and that if I had more time I would order from else where. They apologized for the additional service charge ensuring me it was a standard service charge all florists use. I responded and let them know that the issue wasn't with the service/delivery charge it was with them charging a higher price for the same arrangement they had advertised for less. I then received a generic " I'm sorry for any inconvenience" email which did not even address the issue. This morning I revieved an email from them offering me a $12 credit to use in a future purchase. I do not see this as resolution. I will not be using their services, ever again.Desired Settlement: I do not expect a refund for the entire amount, only for the amount over what the advertised price was. I would suggest that in the future they advertise the actual price for the size arrangement they have pictured rather than the price for the skimpy arrangement.

Business

Response:

This case has been completely resolved. We have issued the customer a credit of $14.99, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a bouquet on February, 10th 2015 to be delivered on February, 13th 2015. The earliest I can except the flowers now is Feb. 16th 2015 per the tracking number provided. I am not out money and reputation with my Wife due to From You Flowers. I demanded a refund so that I could replace from another vendor, and they refused saying that there was nothing they could do because the flowers were with the carrier.Desired Settlement: There service was unacceptable. I demand a refund as now I am out $$ and reputation.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Review: Complaint sent to company:

May 19, 2015

From You Flowers, LLC

Fr143 [redacted]

RE: [redacted] - [redacted]

Dear From You Flowers, LLC:

This is my written request per your 100% Satisfaction Guaranteed, From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.

I was NOT satisfied with your service for numerous reasons therefore I am requesting a full refund due to very poor satisfaction with your services. It is very unfortunate that any customer be presented with such issues during the time of mourning the loss of a loved one.

Your company was very difficult to deal with regarding my orders placed. Several email correspondences were related between me and representatives from your company and it is apparent that the representatives did not comprehend my needs and concerns. They made an attempt to place the blame on the Florist responsible for preparing the order when in fact the issues were never with the Florist itself. It was directly with YOUR Company.

So you are aware of the actual issue, the deceased was an avid gardener whom which grew Hydrangeas and always spoke of having “her” Hydrangeas as her funeral flowers. Therefore, to honor her wishes the family had intentions of having the florist cooperate “her” Hydrangeas into her funeral spray that was ordered. Without being able to locate the florist to have her wishes honored this was very disheartening!

I am highly dissatisfied that I had to endure such issues at the time of merely wanting to give a loved one something special.

I will never use your services again, even the Florist made it very clear that From You Flowers are very difficult to deal with. This speaks for itself. We did end up being able to locate the Florist that prepared this order, with no help from your company and they were very helpful and at dismay that your company would not forward the info I requested at such a time. I was advised that they are not aware of any policy stating that you are not allowed to provide a customer with your vendor information which will allow a customer to contact them directly, to handle wishes such as this.

It was very unfortunate that although we did located the florist on our own, it was too late to honor the deceased wishes as the spray was almost complete by the time we made contact with them!

Again, per your Satisfaction Guarantee, I am requesting a full refund for my purchase.

Attached are the ridiculous correspondences with your representatives regarding my order.

Feel free to contact me if needed @ [redacted] or the above listed address.

Sincerely,

**Since this complaint was sent to the company, I have spoke with numerous florist and have been told this company is known for issues like this and all agreed that there was no reason of privacy issues that would have prevented this company from giving me the name of the florist.Desired Settlement: I would like a full refund due to the immoral issues and dissatisfaction with this company.

Also, the company should make it known to ordering customers that once an order is placed you will not be allowed to go view your purchased item at your local florist preparing it (again all local florist here state they do not have an issue with the company giving the customer the information).

Business

Response:

This has been resolved entirely. We refunded both of the customers in full and emailed our apologies. The customer had demanded that we never call her again as we had left a voicemail upon addressing the complaint. A member of our team emailed her the confirmation and welcomed her to call us directly should she like us to address anything else for her. At this time, there is nothing else we can do the resolve this issue for the customer as she does not wish to have any further correspondence with us. However, both orders have been refunded in full. We consider this closed. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,