From You Flowers

Review: The flowers that I ordered for my girlfriend for Valentines Day looked nothing like the product as advertised. The flowers were wilting when I received them and were in poor condition. I could have gotten better flowers from the grocery store for half the price. I used this service expecting to get a higher quality product and instead was left with browning flowers that did little to impress. I expected much more from this service.Desired Settlement: I would like a refund for the flowers I purchased. I was highly disapointed with the product as was my girlfriend.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with twenty dollar gift card to be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I would like to file a complaint against from you flowers. I purchased an arrangement shown in a picture and for that size arrangement there was $10+ dollars tacked on. I left feedback with the company letting them know of the issue and that if I had more time I would order from else where. They apologized for the additional service charge ensuring me it was a standard service charge all florists use. I responded and let them know that the issue wasn't with the service/delivery charge it was with them charging a higher price for the same arrangement they had advertised for less. I then received a generic " I'm sorry for any inconvenience" email which did not even address the issue. This morning I revieved an email from them offering me a $12 credit to use in a future purchase. I do not see this as resolution. I will not be using their services, ever again.Desired Settlement: I do not expect a refund for the entire amount, only for the amount over what the advertised price was. I would suggest that in the future they advertise the actual price for the size arrangement they have pictured rather than the price for the skimpy arrangement.

Business

Response:

This case has been completely resolved. We have issued the customer a credit of $14.99, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: Ordered Flowers from the website with delivery schedule on 02/12/2016 and they never arrived.Desired Settlement: Deliver the order when promised !

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 that can be delivered at any time to any recipient of his choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

STAY AWAY!!! Messed up 2 different orders. Send the wrong color flowers. Tried to give me a $20.00 credit so I can purchase more awful flowers! Then offered to give me $4.18 back as a reimbursement! Awful, awful, Awful.....STAY AWAY! YOU WOULD DO BETTER TO THROW YOUR MONEY DOWN THE DRAIN! Then they wanted to say that they can substitute flowers and it's the flower people's choice!!!

Review: I ordered flowers for my daughters bday on 1/27/16 and paid to have the order expedited. The flowers were not sent as they "missed the truck" Order was placed before any shops opened. Order was then sent to deliver to another address. Was told after my 4th phone call that no florist would deliver. Finally this afternoon flowers were delivered after 6 phone calls and 5 emails, all with no call back from the company. The flowers which were delivered were an embarrassment and nothing at all like what I ordered. They were someones leftover flowers. When I asked for a full refund as stated in their website, she offered me a 30% refund. When I demanded a full refund and read their website to an EMPLOYEE of this company she had to put me on hold to authorize it. I will never use this company again. Horrible customer service from the start.Desired Settlement: I was offered a full refund after I demanded one and was then told it would take up to 3 business days to get it. They are quick to take my money but not to refund it

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement as an extended apology on behalf of our company. The customer was very pleased with both resolutions. Please let us know if there is anything else we can do regarding this case.

Review: On September 29, 2015, I ordered a "regular" sized bouquet, 1 Mylar balloon, 5 standard balloons, and paid for expedited delivery to be delivered the next day prior to noon.

The bouquet was delivered a little after 1pm, was nothing like the bouquet pictured, and the 5 standard balloons were missing.

I called the company to complain. They did agree to refund my money for the expedited shipping ($5.49) and the 5 missing balloons ($15.00), but would not compensate me for the flowers. The customer service rep, Tamia, insisted that, based on my description, it was worth $40 and indicated the pictures were for the deluxe version of the flowers only.

I informed her that you could click a button and see pictures for the regular bouquet and the regular bouquet received did not match the regular bouquet pictured. I offered to send her pictures of what was delivered. Tamia declined that offer and declined to return any of the cost for the flowers.

None of my money has been returned to date and it is 2 1/2 weeks later.Desired Settlement: At a minimum, I would like the $20.49 for the products (balloons) and services (expedited delivery) that were not delivered and to change their advertising practices so no one else is duped.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I was told that the flowers I ordered was the premium size , but when they arrived they were small I could have gotten that much at [redacted]. The person on the phone asked several time for my credit card number., then took my number and racked up a bill on the other side of the United States far away from where I live. It was good thing I found out from the bank and had to close my account. The web site said 100% satisfaction I would like my money back.Desired Settlement: I should get my money back. And I think that they need to find out who took my credit number and fire them. This is ridiculous you cant even send flowers to a funeral with out getting ripped off.

Business

Response:

This case has been completely resolved, We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a deluxe bouquet of flowers for a total charge of $59.94 including a $14.99 delivery charge guaranteeing a delivery for Saturday 2/22/2014. We recently moved to the UK from the US (if you need the US address for our US credit card billing, please email me) and wanted to order flowers for our Grandma's 92nd birthday party. We were guaranteed delivery on that date, but got a call from our family today (Sunday 2/23/2014) that no flowers were delivered yesterday. I called the company because I never received an email about my order. They see my order, but didn't care that my order wasn't delivered. It seemed like it was the usual occurrence for them! They told me they'd have to give the florist at least 24 hours to respond to confirm the non-delivery. Meanwhile, they are doing nothing to remedy the situation and our Grandma's party is over with no gift from us delivered and no guarantee of any future delivery or refund. The "supervisor" was very condescending and was not helpful at all. When I try to track my order online, it says that my order number cannot be located. I told the supervisor this and she was not surprised, nor did she care.Desired Settlement: I hope for everyone's sake that the flowers are delivered, that they look as they do in the pictures online, or that we are refunded in full. Even if the flowers are delivered tomorrow, I require a refund on part of the delivery charge for not delivering on the date promised. On their website it says that they ALWAYS GUARANTEE their delivery date. This is not true. They do not care and pass customers off until they no longer care enough to keep fighting for flowers or refund. I WILL CONTINUE.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and have sent an email confirming the refund. Please let us know if there is anything else we can do regarding this case.

Review: The website is very deceitful when showing a product for sale VS what is delivered. After going through numerous hoops and finally narrowing down what flowers you want - you get to checkout and find out that there is a $15 handling fee - very very unfair to put a consumer through all that effort just to find out there is more money to pay and your $30 flowers are now almost $50The company resolves their shortcoming by offering a discount on the next purchase. Who the [redacted] wants to buy more product from a misleading company who miserably failed the first time around????Horrible experience.

Product_Or_Service: Flowers

Account_Number: XXXX-XXXXXXXXX-XXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

It would be decent for them to offer a partial refund. But even after that, they should reformat their website to say "plus fee" after the prices they show.

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

This has been resolved entirely. The customer returned our call and we refunded the order in full to satisfy the customer and resolve the issue. Please feel free to contact us with any other questions or concerns. Thank you.

Review: Complaint sent to company:

May 19, 2015

From You Flowers, LLC

Fr143 [redacted]

RE: [redacted] - [redacted]

Dear From You Flowers, LLC:

This is my written request per your 100% Satisfaction Guaranteed, From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.

I was NOT satisfied with your service for numerous reasons therefore I am requesting a full refund due to very poor satisfaction with your services. It is very unfortunate that any customer be presented with such issues during the time of mourning the loss of a loved one.

Your company was very difficult to deal with regarding my orders placed. Several email correspondences were related between me and representatives from your company and it is apparent that the representatives did not comprehend my needs and concerns. They made an attempt to place the blame on the Florist responsible for preparing the order when in fact the issues were never with the Florist itself. It was directly with YOUR Company.

So you are aware of the actual issue, the deceased was an avid gardener whom which grew Hydrangeas and always spoke of having “her” Hydrangeas as her funeral flowers. Therefore, to honor her wishes the family had intentions of having the florist cooperate “her” Hydrangeas into her funeral spray that was ordered. Without being able to locate the florist to have her wishes honored this was very disheartening!

I am highly dissatisfied that I had to endure such issues at the time of merely wanting to give a loved one something special.

I will never use your services again, even the Florist made it very clear that From You Flowers are very difficult to deal with. This speaks for itself. We did end up being able to locate the Florist that prepared this order, with no help from your company and they were very helpful and at dismay that your company would not forward the info I requested at such a time. I was advised that they are not aware of any policy stating that you are not allowed to provide a customer with your vendor information which will allow a customer to contact them directly, to handle wishes such as this.

It was very unfortunate that although we did located the florist on our own, it was too late to honor the deceased wishes as the spray was almost complete by the time we made contact with them!

Again, per your Satisfaction Guarantee, I am requesting a full refund for my purchase.

Attached are the ridiculous correspondences with your representatives regarding my order.

Feel free to contact me if needed @ [redacted] or the above listed address.

Sincerely,

**Since this complaint was sent to the company, I have spoke with numerous florist and have been told this company is known for issues like this and all agreed that there was no reason of privacy issues that would have prevented this company from giving me the name of the florist.Desired Settlement: I would like a full refund due to the immoral issues and dissatisfaction with this company.

Also, the company should make it known to ordering customers that once an order is placed you will not be allowed to go view your purchased item at your local florist preparing it (again all local florist here state they do not have an issue with the company giving the customer the information).

Business

Response:

This has been resolved entirely. We refunded both of the customers in full and emailed our apologies. The customer had demanded that we never call her again as we had left a voicemail upon addressing the complaint. A member of our team emailed her the confirmation and welcomed her to call us directly should she like us to address anything else for her. At this time, there is nothing else we can do the resolve this issue for the customer as she does not wish to have any further correspondence with us. However, both orders have been refunded in full. We consider this closed. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On 5/26/13 I ordered flowers to be delivered to a business (between 9-5) on 5/29/13 for a friends Birthday. I paid with my PayPal account and it was immediately charged. On 5/29/13 around 4:00 pm I spoke with my friend and she had not received the flowers. I called and spoke with a representative of fromyouflowers. They called the florist and informed me the delivery was on the way. At around 4:55 pm I called again and spoke with a representative, they again called the florist with no answer. My friend left work shortly after 5 pm with NO FLOWERS. I was informed the following day by my friend that the flowers were delivered around 6:30 pm. She did not receive the flowers until today 5/31/13. When I spoke with a representative on 5/30/13 the day AFTER the flowers were to be delivered, I was told some story about the delivery person... I was told that the florist thought 6:30 pm was OK because it was a nursing facility and they thought they were for a resident. On the form it specifically indicated a business delivery between 9-5 on 5/29/13. So they told me they would give me a 15% discount. So today on an order of $38.98 they gave me a credit of $3.60. Not sure what they figured the 15% on. Then they e-mailed me a coupon for $10. on my next purchase, which I promptly deleted, there will be no next purchase. All the 15% discount $3.60 did was [redacted] me off further.Had their representative told me the delivery was going to be after 5 pm, I would have cancelled the order and kept the whole $38.98! Who wants flowers that sat for two days before they got them and two days after her Birthday. This is not someone I would want to do business with and want to pass it on!

Product_Or_Service: flowers

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like an actual discount, since they charged me $14.99 delivery. I would think the delivery charge should be refunded. She did get flowers, although they were two days old and it was NOT her Birthday.

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

This has been resolved entirely. We called the customer and confirmed that we were issuing a full refund for this order. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I placed an order for delivery to a hospital after being told the patient would be there 4-5 days. Within 24 hours, I was told he was released. I immediately emailed the company and they said even though the basket had not been delivered, that they couldn't do anything. They gave me the tracking and told me to call [redacted]. First, the tracking wasn't in the system. [redacted] stated the item hadn't been picked up. So I asked if they could change the address and they stated no; I had to request that through FYF. I made several calls to [redacted], hoping to get a better answer than the previous one. [redacted] told me each time that only the company could intercept and change the address. I was not authorized to do so. I emailed the company 4 times on July 2 and never got any other update. And of course, the patient never received the gift basket. I'm filing a dispute with [redacted]. I've spent $853 with FYF this year and an additional $882 in 2014. I'm appalled at the lack of customer service I've received.Desired Settlement: Refund of $95.98 for order [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

The most disfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on [redacted] Maps and it popped up no problem. She said she will let the florist know that it works through [redacted]...fine...simple misunderstanding. So then I get a call the day it was supposed to be delivered (yesterday) at around 4pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day. She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order AND a $15 gift certificate. Woohoo! Awesome rite?? NOPE! GUESS AGAIN!! It's now 3:30PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message. This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these it florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!!!

Review: On May 8, 2015, I place a telephone order of flower arrangement & chocolates for my mother to be delivered to her on Mother Day. She received her delivery on May 9th. I live in [redacted] and my mother in [redacted]. The florist confirm delivery on the morning of May 9th. I called my mother to confirm receipt of the order and I also asked her to forward photo of what she actually got via a text message. I could not believe what she had received. It was a total misrepresentation of what the company's website photos have and what she actually received. What she received was of very poor quality. I had placed an ordered for the most expensive arrangement of flowers (premium) that was on their website so I expected for her to receive premium & professional quality . Even the vase that the flowers were in was very small. The flower arrangement & chocolates was such of poor quality. It was so embrassing for me to see that my mother got such a poor quality service. The chocolates were the cheapest kind that you can find in a store and I had selected the most costly one from their list. The total cost for this service was almost $85.00 unbelievable to what you actually can buy if you go to [redacted] or [redacted] which I priced out and their arrangements are way more professionally done. The mother's card that she received had a numerous of typing errors in the message that she had a hard time understanding the message. It was a very unpleasant experience and I am requesting a full refund for their misleading representation.Desired Settlement: A full refund of my purchase.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered an arrangement for my 30th anniversary at 2:03pm on the 9th of november to be delivered to my wife's work on 10th of november with conformation. At 3:03 the 9th of november unknown to me I received an e-mail from flowers from you saying the flowers had been delivered. At about 4:30 someone from my wife's work called her and told her they were there ruining the suprize. I have called and talked to someone, I couldn't understand her name, but she offered to send me a gift card for 10 dollars after arguing and complaining and asking for a supervisor for about 30 minutes I finally got her to switch me to one. her name was [redacted],I was told someone e-mailed, and tried to call me and said that it could not be delivered on the 10th no one called or e-mailed after arguing with her and asking for a refund for 15 minutes I just hung up. she called me back and said she would credit me 50% I told her whatever it's better than nothing.Desired Settlement: I think I should get a full refund not 50% the conformation was for it to be delivered on the 10th not the 9th

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

I ordered flowers with the same day rush. They were not delivered. We are on hold for over 20 minutes just trying to get through. I sent the e-mails they recommend and there is not reply even thought they say it will be within 1 hour. I would never use this company again!! No accountability and they obviously don't even care.

Review: I got on this company's website and ordered flowers for a funeral for a good friend that I was not able to attend. On their website, it says they guarantee same day shipment. ( I paid extra for this) The funeral was the following day at 10:00 a.m. I live in a different town than what the funeral was in. I got a phone call at 5 o'clock the evening that the flowers were to have been delivered. The lady from their company that called me said that they might not be able to deliver the flowers in time but they would try to have them there before the service at 10:00 a.m. I contacted the funeral home shortly before the service started and they said they had not received my flowers. I then, e-mailed the flower company. They e-mailed me back saying that they were unable to deliver my flowers in time for the service. So, not only was I upset about not being able to attend the service, I was not represented by the flowers I tried to send. The flowers that were guaranteed by this company to be there the evening before the service. They said that they would give me a refund, but it would take up to 3 or more days, but that does not make up for the fact that my flowers were not delivered to the funeral home for the service so therefore, I was not able to pay my respects to my friend and his family with the flowers that I wanted to. They falsely guaranteed something that they were not able to fulfill.Desired Settlement: I don't really know what I would expect them to do about this situation to make it up to me and the family. I just really think that they should have to pay in some way for falsely advertising and not fulfilling peoples' requests. Especially in a case like a funeral, since it is a very upsetting time in the first place.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement in the amount of $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.Thank you

do not order from these people, they say same day delivery. no way. I called 4 times, they said it would be delivered today, then tomorrow then later then later. and the flowers that came were crap. wish I had done more research.

Review: This company delivered the wrong arrangements for Christmas. Didn't even come close to the pictures. Gave me $13.00 credit, which I finally decided to use this week to send flowers to my mother. I confirmed the type of flowers and delivery on Thursday, received an email at 4:26pm stating my flowers were delivered to my mother. Come to find out that at 7:00pm my mother did not have her flowers and that they called to apologize that they were not going to be delivered because they couldn't find her. They didn't call her when they couldn't locate her address, or me, but they called to say they wouldn't deliver. Never, ever, again!Desired Settlement: I want a complete refund of the last to deliveries and my mother to have the flowers I ordered delivered to her. She is a senior citizen and this was to make her day because she is alone. I even confirmed everything twice with the company.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $60.00. We have also credited back an additional $20.00 from a previous order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On 5/21/2013, I placed an on-line order with From You Flowers for an arrangement to be delivered to a church for a funeral. On 5/22/2013, I personnally spoke with a representative concerning the order. I was concerned because it was to be delivered to a rural area in New Mexico. They repeatedly assurred me the delivery would be made with the arrangement I had chosen. On 5/23/2013, 2 hours before the funeral, the company called me to say they could not make the delivery because they did not have available resources in that area. It was too late to make other arrangements. I was, to say the least, devastated! I was unable to attend the funeral and this was to be my tribute to the family. They had already charged my bank for the order. They did claim that they would refund the amount in due time. This company was deceitful in their advertising and in their untimely notification to me.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Not applicable

Please note the unreliability of this company for others to see.

Business

Response:

Business Response /* (1000, 5, 2013/05/28) */

We have resolved this to the best of our ability. We issued a full refund to the customer. In additon, we offered the customer a floating complimentary arrangement to be delivered at any time to the recipient of their choice. The customer did not accept this offer. However, we have offered everything possible to satisfy this customer so we consider this case closed. Please feel free to contact us with any other questions or concerns. Thank you.