From You Flowers

Review: On September 29, 2015, I ordered a "regular" sized bouquet, 1 Mylar balloon, 5 standard balloons, and paid for expedited delivery to be delivered the next day prior to noon.

The bouquet was delivered a little after 1pm, was nothing like the bouquet pictured, and the 5 standard balloons were missing.

I called the company to complain. They did agree to refund my money for the expedited shipping ($5.49) and the 5 missing balloons ($15.00), but would not compensate me for the flowers. The customer service rep, Tamia, insisted that, based on my description, it was worth $40 and indicated the pictures were for the deluxe version of the flowers only.

I informed her that you could click a button and see pictures for the regular bouquet and the regular bouquet received did not match the regular bouquet pictured. I offered to send her pictures of what was delivered. Tamia declined that offer and declined to return any of the cost for the flowers.

None of my money has been returned to date and it is 2 1/2 weeks later.Desired Settlement: At a minimum, I would like the $20.49 for the products (balloons) and services (expedited delivery) that were not delivered and to change their advertising practices so no one else is duped.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered flower arrangement for my daughter's birthday last week from "FROM YOU FLOWERS". The arrangement advertised was totally different from the one delivered. My message was hand-written by the local florist used and no business card attached to the arrangement. The arrangement was a total disaster. It was poorly put together with only approximate 8 pieces of flowers, including 2-3 unopened buds, which then drooped/died 2 days later. It was also half full with no flowers as shown in advertisement except maybe 2-3. When I contacted "from you flowers", told them what happened and even sent them a picture, they did not agree and said the arrangement was "filled to correct value". There only customer satisfaction was $2.62 refund and a apology, but no attempts toward customer satisfaction at all. The entire arrangement was approx. $45.00 and what a disappointment. This company's complaints should be publicized in a way to prevent false advertisement. It's a shame that their customers don't come first and they should be aware of this before selecting this company to do business with. I feel that if they receive 1 million one-time unsatisfied customers, it doesn't matter because they have already made millions of dollars. I wish I could attach a copy of the arrangement to this complaint. Thank you.Desired Settlement: I requested a refund or even another arrangement to fit the one advertised but the only agreement was the $2.62. So I am in the process of getting another arrangement for my daughter's birthday.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer

Response:

Review: 9794406

I am rejecting this response because: Ms. [redacted] has tried to contact me, but I was unavailable during the times she had been reaching out. I did contact her via email but not by telephone. She stated that in order to refund me, she had to speak with me via phone and I don't see why this is necessary. If their company policy includes customer satisfaction, I would have been compensated or satisfied without a complaint being file. If she cannot issue a refund without speaking to me, it is okay with me. As I mentioned to Ms. [redacted] in my email of 11/14/17, it is not about the money, but all about principals.

Sincerely,

Review: Visited web site under "sympathy" and ordered arrangement entitled "Life Well Lived." Picture showed full bouquet of beautiful flower in a vase. Had to pay for vase, also had to pay $15 "handling" fee. Went to funeral and saw pitiful vase with pitiful flowers, long stems sticking straight up with buds. Very disappointing, very embarrassing for this to be along side of other arrangement that were beautifully prepared. This arrangement should not be listed with sympathy flowers and picture of flowers is false advertising about what buyer will receive. Florist offered me a credit but I refused it. I will no buy from them again for fear of getting something different from photo.Desired Settlement: Would like my payment refunded. Florist said the picture shows the buds in bloom and the delivery information (on separate tab) said that the flowers had to be arranged. The funeral home apparently does not consider that part of their responsibilities and I agree. The vase with the buds is now laying on a grave site and no one will see it in full bloom. What a disappointment and how embarrassing for the family to see that I sent that arrangement.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a deluxe bouquet of flowers for a total charge of $59.94 including a $14.99 delivery charge guaranteeing a delivery for Saturday 2/22/2014. We recently moved to the UK from the US (if you need the US address for our US credit card billing, please email me) and wanted to order flowers for our Grandma's 92nd birthday party. We were guaranteed delivery on that date, but got a call from our family today (Sunday 2/23/2014) that no flowers were delivered yesterday. I called the company because I never received an email about my order. They see my order, but didn't care that my order wasn't delivered. It seemed like it was the usual occurrence for them! They told me they'd have to give the florist at least 24 hours to respond to confirm the non-delivery. Meanwhile, they are doing nothing to remedy the situation and our Grandma's party is over with no gift from us delivered and no guarantee of any future delivery or refund. The "supervisor" was very condescending and was not helpful at all. When I try to track my order online, it says that my order number cannot be located. I told the supervisor this and she was not surprised, nor did she care.Desired Settlement: I hope for everyone's sake that the flowers are delivered, that they look as they do in the pictures online, or that we are refunded in full. Even if the flowers are delivered tomorrow, I require a refund on part of the delivery charge for not delivering on the date promised. On their website it says that they ALWAYS GUARANTEE their delivery date. This is not true. They do not care and pass customers off until they no longer care enough to keep fighting for flowers or refund. I WILL CONTINUE.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and have sent an email confirming the refund. Please let us know if there is anything else we can do regarding this case.

Review: I'm unsure of what it will be under , I ordered 100 roses and received lilies and daisies and maybe four roses . I told them this was not what I ordered and first they said they would give me 15 dollar store credit and then I basically said no . and then they said 15% of the order will be refunded . that's 10 dollars from 73 . its completely unfair . I have a picture of what they sent to me and what the picture showed on line .Desired Settlement: I just want my money back . The flowers were for my girlfriend that has been taking such great care of me and our sons with my health issues and I wanted to show my appreciation and it was actually embarrassing for her to received those flowers and not the 100 beautiful roses I thought I was getting .

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers for Mothers Day for my mom and mother-in-law. I paid extra for same day delivery. They called to tell me my mom's flowers would not be delivered same day but never reimbursed me for the extra I paid. They emailed me that night to inform me that my mother-in-law's flowers were delivered and left with "the intended recipient" which was a complete lie as I called my [redacted] to check on her delivery. She told me no one delivered anything all day. I call three times that same day to figure out why there were so many issues. The flowers were finally delivered the next day and I was never offered my money back for the same day expense on this second delivery. Nor was I offered any compensation for all the trouble of messing up both my orders. The flowers that showed up were horrible looking and cheap. Nothing like the ones I picked out on the website. I called to cancel my mothers order and to get my money back because they did not deliver the product they promised. That one showed up today after I cancelled it days ago. This company made no attempts to make things right. I finally got them to agree to a full refund and an email confirming the refund. Neither of which has shown up. This company is a total scam. Their customer service is horrible and they do not deliver on the products they sell.Desired Settlement: I want my money back so I can get my mothers the flowers they deserve. I do not have a lot of money and this was a big expense for me. There were two transactions of 49.97 and 47.97. I do not trust that having secured a verbal agreement of a refund is enough to ensure they will be good on their word. Nothing they have promised so far has been delivered.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. We have also offered to send out two complimentary arrangements to be delivered to any recipient of her choice, at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Review: out of good faith I purchase a floral arrangement from fromyouflower.com I had'nt seen the arrangement but only what was shown on a advertisement for an order being displayed well today is the 12 the flowers were to be delivered on the 9th or the 10 I see a picture sent by my daughter on facebook 0n 05-12-15 the floral arrangement is not what the order display looked like I contacted the company they refused to give me a full refund and offered a partial refundDesired Settlement: I would like my credit to be reunded in the full amount

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding the order.

Review: I placed an order for delivery to a hospital after being told the patient would be there 4-5 days. Within 24 hours, I was told he was released. I immediately emailed the company and they said even though the basket had not been delivered, that they couldn't do anything. They gave me the tracking and told me to call [redacted]. First, the tracking wasn't in the system. [redacted] stated the item hadn't been picked up. So I asked if they could change the address and they stated no; I had to request that through FYF. I made several calls to [redacted], hoping to get a better answer than the previous one. [redacted] told me each time that only the company could intercept and change the address. I was not authorized to do so. I emailed the company 4 times on July 2 and never got any other update. And of course, the patient never received the gift basket. I'm filing a dispute with [redacted]. I've spent $853 with FYF this year and an additional $882 in 2014. I'm appalled at the lack of customer service I've received.Desired Settlement: Refund of $95.98 for order [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I was told that the flowers I ordered was the premium size , but when they arrived they were small I could have gotten that much at [redacted]. The person on the phone asked several time for my credit card number., then took my number and racked up a bill on the other side of the United States far away from where I live. It was good thing I found out from the bank and had to close my account. The web site said 100% satisfaction I would like my money back.Desired Settlement: I should get my money back. And I think that they need to find out who took my credit number and fire them. This is ridiculous you cant even send flowers to a funeral with out getting ripped off.

Business

Response:

This case has been completely resolved, We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for my daughters bday on 1/27/16 and paid to have the order expedited. The flowers were not sent as they "missed the truck" Order was placed before any shops opened. Order was then sent to deliver to another address. Was told after my 4th phone call that no florist would deliver. Finally this afternoon flowers were delivered after 6 phone calls and 5 emails, all with no call back from the company. The flowers which were delivered were an embarrassment and nothing at all like what I ordered. They were someones leftover flowers. When I asked for a full refund as stated in their website, she offered me a 30% refund. When I demanded a full refund and read their website to an EMPLOYEE of this company she had to put me on hold to authorize it. I will never use this company again. Horrible customer service from the start.Desired Settlement: I was offered a full refund after I demanded one and was then told it would take up to 3 business days to get it. They are quick to take my money but not to refund it

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement as an extended apology on behalf of our company. The customer was very pleased with both resolutions. Please let us know if there is anything else we can do regarding this case.

Review: Ordered Flowers from the website with delivery schedule on 02/12/2016 and they never arrived.Desired Settlement: Deliver the order when promised !

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 that can be delivered at any time to any recipient of his choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: The flowers that I ordered for my girlfriend for Valentines Day looked nothing like the product as advertised. The flowers were wilting when I received them and were in poor condition. I could have gotten better flowers from the grocery store for half the price. I used this service expecting to get a higher quality product and instead was left with browning flowers that did little to impress. I expected much more from this service.Desired Settlement: I would like a refund for the flowers I purchased. I was highly disapointed with the product as was my girlfriend.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with twenty dollar gift card to be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Top Notch Company!!! Excellent customer service!!
Had an instance where flowers I ordered were not delivered on my friend's birthday. From you Flowers made it right!!! Great communication aims to please the customer. I received a discount on my next order and they saw to it that my friend received the flowers the next day. Very Happy Customer!!!!
Thank you From You Flowers!!!!!!!!!!

My Mom was not well and so I ordered her same day flowers before 9 am on Monday. They called me to tell me they don't have the exact arrangement and asked if they could substitute. I told them sure and asked when they would be delivered. She told me they deliver until 6 pm that day but they couldn't give me an exact time.
She then called back at 2:15 and told me they stopped deliveries for the day and that my bouquet would not be delivered until Tuesday. I told her this is not acceptable and that I really needed the flowers to be delivered today. They offered to send a bigger bouquet and I told them I wanted a refund. They told me they would give me 15% refund and delivery the flowers on Tuesday.
I got the refund today and it was $4.20 when my total purchase was $45.67. This is less than 10%! I emailed them and they responded that it was 15% off of my product total which was $27. I will never do business with this company again. They should be ashamed at their service that they offer.

I ordered a spray and a floral arrangement for a memorial service.From you flowers sent it to two different florists.
Both were not delivered by noon. The spray was supposed to be a deluxe. The flowers were skimpy wilting and drooping. The white roses had already turned brown.
The lilies in the arrangement that arrived at 8:00 pm haven't evened bloomed. Both did not look like the picture and came from two different places. When I called to complain they wanted to give me a gift card.
I said no I will never use it because it is useless to me like they're word is. Got an email for a $12 credit. What a waste. I will never use this company again. If the company comments and said that the issue is resolved and the customer is pleased. That will be a lie. This customer is not pleased and I did not thank them for giving a refund. Very devastated what they put me through during a time of loss. Not acceptable.

do not order from these people, they say same day delivery. no way. I called 4 times, they said it would be delivered today, then tomorrow then later then later. and the flowers that came were crap. wish I had done more research.

I ordered flowers with the same day rush. They were not delivered. We are on hold for over 20 minutes just trying to get through. I sent the e-mails they recommend and there is not reply even thought they say it will be within 1 hour. I would never use this company again!! No accountability and they obviously don't even care.

The most disfunctional company I've ever had the displeasure of dealing with! Placed the order to send to my girlfriend three days before Valentine's Day to be delivered the day before Valentine's because apparently they charge more for delivering on the actual holiday (despicable). So I get a call on Friday the day before it was due to be delivered and they claim they have a problem locating the address. I tell them that it's a new build house but I assured them I just looked it up on [redacted] Maps and it popped up no problem. She said she will let the florist know that it works through [redacted]...fine...simple misunderstanding. So then I get a call the day it was supposed to be delivered (yesterday) at around 4pm by customer service once again. She was claiming the same thing the lady I just spoke to the day before was. I now tell this CSR that I had the same conversation the day before and she tells me there is nothing in the notes that that conversation ever took place. She was very apologetic and put me on hold while she called the florist to confirm they were aware of the address situation and that it would be able to be delivered by Sunday, Valentine's Day. She comes back on the line and let's me know she took care of it and for my troubles she was giving me a free upgrade to include flowers and chocolates, a 15% discount on my current order AND a $15 gift certificate. Woohoo! Awesome rite?? NOPE! GUESS AGAIN!! It's now 3:30PM on Valentine's Day and I just received another phone call from their customer service saying the florist could not find the house and it will not be delivered. I told her to get me in contact with the florist themselves and I'll deal with them myself. She said she had tried calling them herself because she already had the right information but they would not answer or return her message. This is more a dig at the florist that's behind the scenes. But you gotta question the professional integrity of any broker who is willing to do business with these it florists. Needless to say, I cancelled my order and my girlfriend who is on the other side of the country will not be receiving flowers from her loving boyfriend on Valentine's Day. THANK YOU FROMYOUFLOWERS.COM AND UNKNOWN STUPID FLORISTS!!!!!

Review: I've used their services 3 times and the product received is nothing as advertised online. As I've explained to them in the past, I've used many online florist and I know there can be some modifications to the bouquets, but they tend to be slight and mostly the fillers vary. With this company, the main colors and flowers are missing. Example: If I order an arrangement that is mostly orange and pink with all roses and get an arrangement that's yellow and red with daisies I'm upset. What if I picked the colors and/or flower b/c that's recipients favorite? What a let down. When this happened the first time the co investigated and the florist said "well I put these and used these and I used a dark vase instead of a clear b/c I thought it looked better, etc." I explained to them then I don't care what the florist thinks looks nice I bought something I saw online that I liked and that's what I expected to get. They corrected the issue the first time with a credit and a coupon for a future purchase and I made this mistake using it at Thanksgivjng b/c I had the same problem happen again. Furthermore, in my frustration with them I wanted to leave feedback on their website, but before you enter your info they have a disclaimer reading (and this isn't word for word) "we have the right to not publish all reviews". So that's why you always see positive reviews online--I haven't gone back to see if they actually posted it yet. If they won't allow me to submit my review on their website then I will submit it elsewhere. They asked that I get back to them on this last order, but I've wasted enough time with them.Desired Settlement: Money back and I have no desire for a credit. I WILL not be using them again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I order a "Florist Designed Anniversary Bouquet" for my wife on our 14th wedding anniversary. The pic on their website showed red roses. My problem is I thought a professional florist would make it kinda look like the pic. Or at least include red roses. What I got did not look like wa=hat the pic showed.What we got was a nice bouquet for like mothers day or for a friend. (had yellow roses, no red) When I called I was told that basically the florist could put in what ever flower they wanted. Which would have been fine if that was explained a bit more. what I could expect.Desired Settlement: I am not sure why I am doing this part. I am dealing with an accredited business with the Revdex.com. Which means the company can just basically offer me a $10 coupon for a future order and the Revdex.com will say that was a "good faith effort" and close the complaint. My main hope is for people to read this to understand that there is a good chance you wont get what you think you are ordering/seeing in their pics.

Business

Response:

This case has been completely resolved. We have re delivered the order to the recipient, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I must point out that they made this right the day after I filed this. Once I got the right person they were very understanding.

Sincerely,