From You Flowers

Review: Company advertised that "Free Chocolate offer applies to select roses and expires tonight (2/11) at 11:59pm." I called to place an order for delivery of two bunches of flowers at about 10:00 CST on 2/11 and was told that the chocolates were no longer available. The company was unwilling to credit me with the "$9.99 value" they advertised for the chocolates or provide anything as a substitute. They indicated that the offer was only good until the chocolates ran out. (There was nothing in the advertisement that stated this.) I told them I was simply asking them to honor their ad (either by providing the chocolates or credited the $9.99 for the chocolates.) After I requested [redacted] to let me speak to his supervisor, I was then told that I could be given a $1.50 credit for the chocolates. I told them this was unacceptable and they refused to budge. I indicated to them that I would contact the Revdex.com.Desired Settlement: No requested settlement.

Business

Response:

This case has been completely resolved. We have issued the customer a $20.00 future gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I purchased 100 rose blossoms from fromyouflowers.com. I purchased these flowers a week in advance of the desired delivery date. The flowers arrived via a parcel service and didnt not appear what was advertised on there website. I advised the flowers seemed damaged and they said to wait 2-4 days for them to bloom. I asked them to follow thru with there websites statement that they would make there clients 100% satisfied with a refund or new product no matter the issue. After a dozen emails and talking to customer service and escalating to a supervisor I was told they could not help and I received what I purchased. I followed up with photos showing them clearly I did not receive what I purchased and that there statement on the website FYF guarantee is far from accurate. I explained there was no fine print or asterisks on the statement of guarantee and I didnt want a refund I wanted new flowers. Per there statement it was my choice.Desired Settlement: I am so disappointed with this company and the amount of time trying to get them to honor there guarantee statement I think they should simply refund my money. If that is no possible they should send new flowers. It should be one or the other.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: This is a review of the online company [redacted]. I ordered a designer bouquet by [redacted] for my mother's birthday. It was a dark violet and white arrangement that was filled with five different dark purple flowers and white roses and greenery. The name of the bouquet wasThe [redacted] by [redacted]. It was a professional design and very expensive. FTD proudly presents the [redacted] by [redacted]. Overwhelm them with luxuriant beauty reflected with each blossoming stem. White roses, double lisianthus, white limonium and assorted fresh, lush greens are arranged in a clear modern glass vase to create a gift of limitless beauty and elegance.What arrived was a loose floral arrangement with plum colored gladiolus type flowers and yellow roses. Nothing that I ordered was in the arrangement they sent. It wasn't even the rt had zero resemblance to the flowers I ordered - the vase was too big for the arrangement, so much so that the flowers were loose in the vase. I paid $90.00 for flowers and delivery of what was basically a supermarket bouquet. The customer service was very rude the first time I contacted them. I explained in detail what was wrong - I basically wrote what I did above and they sent me a reply saying "we're sorry you weren't happy can you please explain in further detail how you were not satisfied?" So I told them again that I was given about 10% of what I paid for. I even sent them pics of the flowers I received and a photo of the flowers they sold me on their website. They offered to deliver another bouquet and give me a 20% & offer my mother a sincere apology for the mix up, or just a 30% refund and no flowers, but would not offer a full refund. 2 days later a guy came and delivered the flowers to my 77 year old mother and was rude to her, Not only did he offer no apology but he wanted the old, now dying, flowers back. He said "I need the other flowers that apparently weren't good enough." Their site has, "Satisfaction Guaranteed"Desired Settlement: They didn't provide me with what they sold me and have even removed the arrangement from their offerings online, perhaps because they realized that they were selling something they could not provide? Not only did they not apologize, they were rude to my mom. And, the flowers they finally delivered two days after my mothers birthday were not what I paid for either. The bouquet they finally delivered had only two types of flowers and babies breath, not what I paid for. Bad product, bad service,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I recently ordered a plant to be delivered to a funeral of a friend. This plant cost me $49.95 and was supposed to be around 34 inches tall according to the customer service person I spoke with on 7/13/2014. It was, in fact, around 12-14 inches tall. I did not find this out right away, it was only after I spoke to a family member of the deceased. The customer service person said if I had contacted them right away, the plant could have been replaced with the correct one, but it had been too long. She said the money could not be refunded. In addition to this, From You Flowers gave/sold/or otherwise provided my contact information to [redacted] who then proceeded to process a subscription to thirty issues of [redacted] in my name, the charge I anticipate will be in excess of $60 (according to the subscription card in the magazine I recently received). I called [redacted] and was told I would have to contact [redacted] to cancel the subscription. I have done so and hope this will take care of that problem. Customer service at From You Flowers said that I had checked the box to order this magazine when placing the order for the plant. I DID NOT. More likely the box was already checked and I did not notice and failed to "uncheck" it. I consider this to be reprehensible business practices and wish that something could be done to stop these dubious on-line companies. I have reported both the companies to the [redacted] Attorney General's office as well.Desired Settlement: As it is too late to replace the plant I had ordered for the funeral, I would like a full refund for the cost of the plant as well as the handling and delivery fees I paid. I would also like a letter of apology for causing me the embarrassment of such a pitiful plant to be sent to my friend's funeral with my name attached to it, and for causing me the additional headache of cancelling a magazine subscription I did not want or knowingly order.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and will be sending a letter of apology to the family. Please let us know if there is anything else we can do regarding this case.

Review: Hello, I ordered a flower arrangement, from From You FLowers, on 01/26/2015 and it was to be delivered on 02/06/2015. Order Number: [redacted]: Sugar and Sweet arrangement The From You Flowers website states that the Sugar and Sweet includes: Includes: • Pink Roses • White Alstroemeria • Pink Fluted Vase • Decorative Ribbon • Delivery Same Day Available The photo on the website shows six beautiful long pink roses, plenty of white alstroemerias, a pink vase, and a lovely pink ribbon. However, this is not what I received. What was actually delivered was two small roses, babies breath, and an extremely small vase (no ribbon). I emailed the company notifying them of error and they responded "All items are subject to slight substitution according to local availability". I can understand that some items may need to be changed slightly due to area, season, and timing. However, this order is completely different and is not even close to what they advertised. I have photos of the adversities product and the actually product that was delivered. I was charged $47.98 for the total order which included one "happy birthday balloon" & a delivery charge.Desired Settlement: I would like another arrangement sent to the same recipient or I would like a refund of $34.99 for the flowers. I will gladly play the company for the balloon and delivery charge because this was correct.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: In short Mr Shayim, is the worst customer service "manager" I've ever encountered. He refused to provide any contact information to corporate for me to lodge a formal complaint against him. In addition he refused to transfer me to another leadership position. I placed 3 orders over the last 24 hours. I received a phone call from the finance department asking for verification. They didn't introduce themselves, call from a blocked number and started interrogating me asking me personal questions almost as if they were collection people. Once information was confirmed they wanted to speak with my ex whom we still share an accounts not that's its any of their business. I was called a liar, shady and ignorant. I said just cancel the order and refund the money. He refused even after I explained clearly and offered to send a copy of my card with my name.. I refuse to spend money with people who have no issue with disrespecting customers. He not give me corporate information but I will do everything possible to pass the word about "from you flowers" and Shayim.Desired Settlement: Either way I'll get my money back. My main goal is to try to get the word out and hopefully they'll pull the phone call and hold Shayim accountable for his actions.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.Thank you

Review: A family member passed and I orders flowers to be sent to the family on October 5th, 2015 and the flowers was never delivered. I tried contacting the company by phone and email and was unsuccessful. I have been charged for the service but the family did not receive the flowers. The order number for this purchase is #[redacted]Desired Settlement: Full refund in the amount of $45.97.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement on behalf of our company in the amount of $50.00. We have been unable to reach the customer my phone or via email, but the offer will not expire and he can use it at anytime when he contact us. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered flowers for a coworker with an inoperable liver tumor. My total was around $55.00. The flowers were never delivered and when I spoke with customer service rep she told me my flowers were delivered at 3:30pm.....It was almost 5pm when I called them.There were no flowers ever delivered. The rep offered me next day delivery and an upgrade on the flowers. Why would she offer me next day delivery and a upgrade on flowers that were supposedly already delivered??? GOOD QUESTION...that is because they were not delivered. This company seems more than happy to take people's money for flowers and other gift items with no intention of ever delivering. I read the reviews after I got off of the phone with the rep and couldn't believe what I was reading. They love to not deliver flowers to funerals...lots of reviews on that...well lets be honest they just love not to deliver your flowers, and if they do....it will be completely wrong in every way shape and form.Desired Settlement: Since I already contacted my bank to stop payment and file a claim on the money they basically stole from me, no refund is needed. However I would like for them to deliver and extra elaborate floral arraignment filled with beautiful flowers...roses of all colors, lilies, calla lily, orchid, and what ever else they can put in there to make it as beautiful as it can be and delivered to my dying friend who was supposed to receive they flowers I ordered and paid for that were never delivered.

Business

Response:

This case has been resolved. We have reached out to the customer and refunded the order in full. We will also be sending out a complimentary arrangement on behalf of our company as an extended apology in the amount of $75.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Funds credited. Thank you....wish you truly understood how bad this incident was....the delivery was messed up, the flowers looked bad, I looked bad...."I can't forgive you" bad.....she hasn't been home in nearly two years....had a whole special theme planned and you screwed it up.... Those flowers were embarrassing. Would have been better if they never showed up.

Review: I ordered flowers for my mom to congratulate her on her new job. I spent $55 total to send a lovely rose and lily bouquet to her. What she received was horrific and next to the wilting pink roses, was not at all similar to what I had ordered. I am a college student so to me $55 is the difference between buying my mom flowers and eating lunch for a week. It is really unfortunate when you try to say you are proud of your mom with flowers, but they are dying. The bouquet is not filled with beautiful purple flowers; it is empty, wilting, and just embarrassing. I have been trying to speak to their customer service, just asking for them to send her what I ordered, and they keep telling me that the flowers need to "settle," as if some flowers will miraculously appear in the bouquet.Desired Settlement: I would like them to send my mom the bouquet I ordered. I do not want a refund, I just want them to fix their mistake.

Business

Response:

This case has been completely resolved. We have credited the customer back in the full amount for her order, along with a ten dollar gift card. Please let us know if there is anything else I can do regarding this case.

Review: On Feb. 6, 2013,I placed an order for carnations (online order # [redacted]) to be delivered to my aunt on her birthday, March 1. On March 3, I found out that the flowers had still not arrived. I was not notified of this by the company- I found out by asking my aunt whether she had received them. I then called the company. They admitted that the flowers had not been delivered and promised delivery that morning and told me that I would receive an email confirmation of the delivery. They were not delivered until late that afternoon and I never received an email confirmation. I sent an email asking for confirmation and have never recieved a reply. To this day, I have still not recieved an email confirmation.Desired Settlement: I spent approx. $56 and feel that at least a portion of this should be refunded to my credit card. However, no amount of money will compensate for my embarrassment for the lack of delivery on the designated day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

This issue appears to be resolved.

Review: On 09-19-14, I placed an order thru fromyouflowers[redacted] website. This week I have received two copies of [redacted] magazine which I did not order. Upon contacting [redacted] magazine I was told that the order was placed for me by [redacted]. Because a third party ordered the magazine, [redacted] would not give me any info but eventually did agree to stop the subscription. After finding several online postings about this process and reference to fromyouflowers[redacted], I called fromyouflowers[redacted].

After several minutes the representative did admit that at the end of the online order form there are "opt out" boxes that you must check to "not" get magazine subscriptions. I expressed my disgust for such deceptive business practices and suggested that his company change their process.Desired Settlement: My original order was for $38.98. This company has just wasted at least an hour of my time trying to find out how this happened. Now, even though they assured me that my credit card info was not sold, I feel it necessary to monitor my credit card account for at least 3 months.

I want my total original order refunded.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have refunded the customer in the full amount of the order and removed them from the email subscription. Please let me know if there is anything else I can do regarding this case. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This is a incredibly horribly run business. Ordered flowers for my daughter weeks before valentines day. To be delivered 4 days before valentines to avoid delivery issues. Did not get delivered the first day the were to be delivered, did not get delivered the second day. Can not get anyone on the phone. The phone number gives you a automated response not to expect to track a delivery on the phone. Go to the site and email, You email and get a auto generated response that says they can not give you a confirmation, they give you the general hours of delivery and that is it. This business sucks!!!!!!!!Desired Settlement: I eventually cancelled the order, Better not get charged, but then paid extra from another florist to get flowers to my daughter by valentines. This messes with people who are counting on a service. Revdex.com better do something. Rated an A my $%%^&*&*.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty percent off of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes they were very kind and helpful. Maybe the holiday just had them weighed down.

Sincerely,

Review: Fromyouflowers.com advertises beautiful pictures of flowers that are more affordable than your average flower shop. Unfortunately, the pictures on their website are very deceiving because that is not how they are delivered. I sent roses to my mother-in-law with the expectation that they would be delivered on time, and the way it was pictured on the internet. Not only were they delivered to the wrong location, they were packaged in a cardboard box, and upside-down. Since they were packaged up-side down, the water from the vase was emptied, and saturated the entire box. Fromyouflowers.com sent me a $20 gift certificate and apologized. I decided to give the company another chance, and ordered flowers and balloons for my sister-in-law's birthday. I paid an expedited fee for the delivery to arrive before 12pm. Unfortunately, the flowers were NEVER delivered, and no one contacted me from the company about the situation. I became aware that there wasn't any delivery of flowers when I called my sister-in-law at 9:30pm that night to wish her a happy birthday.This is unacceptable, and very embarrassing. I paid for a product and service that was not delivered....TWICE!From You Flowers advertises its affiliation with the Telaflora network, but that does not guarantee anything.

Product_Or_Service: A walk in the sun flower delivery

Order_Number: XXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I want people to be aware of this company because I do not want anyone to go through the humiliation and disappointment that I did.From You Flowers (fromyouflowers.com) did not fulfill the service that I paid for. Their website is deceiving, (flowers pictured on the website will not be delivered as advertised, you have to read the fine print), and their website looks very similar to a very successful, leading flower company (1-800-flowers). Fromyouflowers.com doesn't deliver! Literally!!!

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

This has been resolved entirely. We contacted the customer and confirmed that a full refund was issued to her account. Additionally, we offered the customer a small complimentary arrangement to be delivered to her recipient to compensate for the dissatisfaction. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Flowers not delivered, as well as no response to request for refund request

I ordered flowers on Wednesday, April 17th early AM for my receptionist to be delivered on Friday, April 19, 2013 with AM guaranteed delivery (I paid extra for this service). This was for Admin Professional Day. I needed it delivered Friday AM because she was on vacation during Admin Professional week.

At 12:30, I noticed that the flowers were not delivered, I reached out to the company and got a reply "Thank you for contacting From You Flowers. Please accept our sincere apologies for the delay in delivery of your floral gift. We know how important prompt delivery is, and would like to rectify the situation to your satisfaction.

We have therefore issued a refund of $4.99 for the expedited service fee to help compensate for the delay. We want to assure you that your order has been sent for delivery as you requested. The local florist is currently checking their delivery records, and we will contact you as soon as it is confirmed that the gift was received.

We want to ensure that your experience with From You Flowers is a positive one, and we hope you will continue to utilize our services for all your gift-giving needs. Again, please accept our apologies for the delay."

2 hours later, I still did not hear back, and she still did not receive her flowers. I emailed them again, which they gave me the same generic response. "Thank you for your recent email. We want to assure you that your order has been sent for delivery as you requested. The local florist is currently checking their delivery records, and we will contact you as soon as it is confirmed that the gift was received. Thank you again and we look forward to speaking with you soon."

It should not take 2 hours to look at your records to see if it was received. I know it wasn't received the reception desk is right next to my office!

I asked for a refund, as she was leaving in a half hour, and I was told "We are looking into this matter.". I then told them I wanted a refund as I was guaranteed it was going to be delivered on time. Now they are not responding. I am very upset, because this is a special day for my receptionist, and I have nothing to show for it.Desired Settlement: I deserve a refund. She never got the flowers

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

This has been resolved entirely. We contacted the customer and confirmed delivery with the customer. A total refund of 50% off was given for the inconvenience. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Ordered flowers for a guaranteed same day delivery, expedited for a 4 hour delivery. Flowers were not delivered as promised. Had to call and get order cancelled, have not yet seen refund for over $50 come through my [redacted] account.Desired Settlement: Want my money back and then some for the hassle. It ruined a surprise that was to be done on that day - had to tell recipient about surprise delivery and then had to tell them it was cancelled because of the inept florist.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement for today's delivery. Please let us know if there is anything else we can do regarding the order.

Review: I ordered flowers for my daughters birthday to be delivered at her work. I got NO notification from the company that the delivery failed it was only when I clicked on tracking did I realize there was a problem. (they said they couldn't find the recipient? the address WAS correct and she DOES work there). NO idea why they couldn't "find recipient" My husband works for the same company in a larger building down the street, so when I spoke to customer service I said it was ok for them to deliver to the larger building (thought it would be easier and gave my husband the heads up that they were coming and he could walk them to her building) waited several hours, still no flowers. I called back and they said OH were going to deliver them tomorrow. DOES ME NO GOOD MY DAUGHTER IS OFF THE REST OF THE WEEK! I was trying to surprise her AT WORK. They made it sound like he would be heading over there NOT that the delivery was re-scheduled for a different day. I ordered these on SUNDAY for a Wednesday delivery not like they didn't have plenty of time?!?! SO now I didn't get to surprise my daughter at her first job on her birthday and the entire thing has been ruined. I saw the plentiful HORRIBLE reviews about delivery problems with this company, my only regret is I saw them AFTER my horrible experience. The first rep I spoke with acted like I was a pain questioning where my delivery was and told me to take it up with [redacted] and it wasn't his fault, I PAID YOU PEOPLE TO HANDLE MY DELIVERY and he was like why are you calling us?!?!? ugh You really need to find new ways of delivering or this company should just foldThis was an absolutely horrible horrible experienceDesired Settlement: Full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Shortly after placing an order with From You Flowers, a subscription to [redacted] magazine was placed in my name and registered to the address I provided to From You Flowers. In all likelihood, this implicates them in having sold my information to a third party (listed as [redacted] on the order receipt), which then signed me up for the subscription without any notice and without consent.Desired Settlement: I would like the magazine subscription to be cancelled and all of my information removed from the records of From You Flowers.

Business

Response:

This case has been completely resolved. We have spoken with the customer and offered a $20.00 gift card for the inconvenience. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered an arrangement for a family member whose father had just passed away. It was supposed to arrive on the day I ordered it, right after I heard the news, as his family was reeling from the aftermath of his father's suicide. I ordered before the time cut off for same-day delivery, but by the end of the day no flowers had been delivered. I figured I'd give it another day, it was only $3 extra I'd paid for the same-day delivery, but now it is the closing time of the florist (which I figured out yesterday when I contacted FYF and they told me the florist was closed, it was 6PM eastern time when they told me this). I made several attempts to figure out what was going on with my delivery and got nothing but canned "We apologize for inconvenience, please accept our apologies" responses every time. I didn't want apologies, I wanted answers. This is unacceptable. If you are going to guarantee a same day delivery, then you should probably make sure you deliver in the same day.Desired Settlement: I would rather spend my money elsewhere that I know I can trust, so I want a full refund of the arrangement and all charges so I can do so. You can keep your flowers. I'll be shopping elsewhere for floral arrangements from now on.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty-perfect off the order, along with a re delivery. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: So I place my order yesterday as a surprise anniversary gift for my fiancé. I placed the order for the day before to surprise her. I called her around 5 to ask how her day was going at work and she said fine and I asked if she has any surprises she said no. So I call your Company and they tell me the flowers have been delivered already.. Okay so I know she isn't lying but I call her back and ask her if anything came in and enough questions for her to realize I planned something which ruined my entire plans. I call back requesting a supervisor and got a really good repersenitve. I'm a supervisor at a call center and I really appreciated all the rep did. She gave me a refund and told me a sup would call me back. Never received a call back and come to find out at 630 (an hour and a half after I called and they flowers said they were signed for by me?...) the guy bring my fiancé the flowers yelling at her saying that we got him in trouble. Are you kidding me? Not to mention after I placed my order I received a call saying there would be a different arrangement because they were out of what I ordered. You ruined a huge surprise and yelled at my fiancé? At what point do you allow your employees to yell at a customer? I made a huge mistake ordering from your company and I will ensure that my entire business is aware and never orders from you again. It's one thing to give me less than what was expected, to be late, to lie and say it was signed for by me an hour and a half earlier than when he was at my fiancé store but to be rude to her after all this? I'm disgusted.Desired Settlement: I want the manager of the store where the flowers were sent to call my cell phone and leave an apology for my fiancé as the ruined Alot for her. Also you need to determine what employee it was that caused a scene at her store and coach them on professionalism As this behavior will not be tolerated as I should've filed a police report.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We have also made a call of apology to the recipient. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you