From You Flowers

Review: Placed an order with "Fromyouflowers" online because I needed it delivered quickly. Their "Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers Will Be Delivered Today" advertisement led me to believe an expedited delivery would not be an issue. Placed the order yesterday (28 Feb 2014) for a March 1 delivery. Delivery was to be completed prior to 12 noon.I received a phone call at 5pm (along with an email at the same time) informing me that they could not complete the delivery. Beside the fact that they waited until it was too late for me to find another means for delivery, they have no reaction to the false advertisement.They did give me a full refund but I feel that their advertisements need to be changed if it is completely false.Desired Settlement: Need to change ads.

Business

Response:

This case has been completely resolved. We have offered the customer a future complimentary arrangement to any recipient of his choice and he was very happy with this. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flowers for anniversary, paid extra for same day delivery, called to verify delivery would be made.

No delivery.

Called to ask why, they indicated it will be tomorrow with no reason for the delay.

Order Number: [redacted] Cost: Item Total $57.97Desired Settlement: Due to the fact that flowers were not delivered on the agreed upon day, I want my money back.

Consumer

Response:

The flowers were delivered today. You can closed the complaint. Thank you.

Review: On 5/21/2013, I placed an on-line order with From You Flowers for an arrangement to be delivered to a church for a funeral. On 5/22/2013, I personnally spoke with a representative concerning the order. I was concerned because it was to be delivered to a rural area in New Mexico. They repeatedly assurred me the delivery would be made with the arrangement I had chosen. On 5/23/2013, 2 hours before the funeral, the company called me to say they could not make the delivery because they did not have available resources in that area. It was too late to make other arrangements. I was, to say the least, devastated! I was unable to attend the funeral and this was to be my tribute to the family. They had already charged my bank for the order. They did claim that they would refund the amount in due time. This company was deceitful in their advertising and in their untimely notification to me.

Product_Or_Service: Flowers

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Not applicable

Please note the unreliability of this company for others to see.

Business

Response:

Business Response /* (1000, 5, 2013/05/28) */

We have resolved this to the best of our ability. We issued a full refund to the customer. In additon, we offered the customer a floating complimentary arrangement to be delivered at any time to the recipient of their choice. The customer did not accept this offer. However, we have offered everything possible to satisfy this customer so we consider this case closed. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered an arrangement for my 30th anniversary at 2:03pm on the 9th of november to be delivered to my wife's work on 10th of november with conformation. At 3:03 the 9th of november unknown to me I received an e-mail from flowers from you saying the flowers had been delivered. At about 4:30 someone from my wife's work called her and told her they were there ruining the suprize. I have called and talked to someone, I couldn't understand her name, but she offered to send me a gift card for 10 dollars after arguing and complaining and asking for a supervisor for about 30 minutes I finally got her to switch me to one. her name was [redacted],I was told someone e-mailed, and tried to call me and said that it could not be delivered on the 10th no one called or e-mailed after arguing with her and asking for a refund for 15 minutes I just hung up. she called me back and said she would credit me 50% I told her whatever it's better than nothing.Desired Settlement: I think I should get a full refund not 50% the conformation was for it to be delivered on the 10th not the 9th

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Review: Ordered flowers for my 85 year old grandmother for Mother's Day. Order was placed two days in advance with an extra charge for guaranteed delivery on Sunday, May 11th (Mother's Day). I waited all day for the flowers to arrive. I called multiple times throughout the day to ensure delivery would be made. The representatives told me that deliveries were currently being made and that I would definitely receive my order on Mother's Day. Suddenly, 8pm arrived and still no flower delivery. When I called back, they said the flowers were delivered at 7:13pm. I checked all around my grandmother's house, both inside and outside the house and there were no flowers. This company single-handedly ruined Mother's Day for our family. I will be requesting a full refund and I can ensure I will never give them business again. I recommend potential customers steer clear of this place or you will most likely be disappointed.Desired Settlement: Would like a full refund for all charges incurred. My grandmother should also receive courtesy flowers as Mother's Day for our family was ruined.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and sent out a complimentary arrangement with an upgrade to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers to be delivered on 12/31/14 before noon. The flowers have not been delivered yet in spite of many emails and phone calls. The flowers were for the birthday of our father who lives and has lived for yearsin a very expensive and well organized senior retirement community: [redacted].

We have sent flowers and other packages to their apartment for years. The system is that packages have to be taken to the main entrance desk, and a log is kept by personnel of packages that arrive, and the packages are then distributed. We get messages from the flower company that they have tried to deliver, but a check at Wincrest does not show an attempt in the log.

For your flowers has accepted our order, and simply has not delivered.Desired Settlement: If the company indeed exists at all then we want our order delivered ASAP. If they are fraudulent then I want the money refunded on my credit card.

Business

Response:

This case has bee completely resolved. We have issued the customer a credit of $4.99, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.

Review: This company delivered the wrong arrangements for Christmas. Didn't even come close to the pictures. Gave me $13.00 credit, which I finally decided to use this week to send flowers to my mother. I confirmed the type of flowers and delivery on Thursday, received an email at 4:26pm stating my flowers were delivered to my mother. Come to find out that at 7:00pm my mother did not have her flowers and that they called to apologize that they were not going to be delivered because they couldn't find her. They didn't call her when they couldn't locate her address, or me, but they called to say they wouldn't deliver. Never, ever, again!Desired Settlement: I want a complete refund of the last to deliveries and my mother to have the flowers I ordered delivered to her. She is a senior citizen and this was to make her day because she is alone. I even confirmed everything twice with the company.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $60.00. We have also credited back an additional $20.00 from a previous order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I got on this company's website and ordered flowers for a funeral for a good friend that I was not able to attend. On their website, it says they guarantee same day shipment. ( I paid extra for this) The funeral was the following day at 10:00 a.m. I live in a different town than what the funeral was in. I got a phone call at 5 o'clock the evening that the flowers were to have been delivered. The lady from their company that called me said that they might not be able to deliver the flowers in time but they would try to have them there before the service at 10:00 a.m. I contacted the funeral home shortly before the service started and they said they had not received my flowers. I then, e-mailed the flower company. They e-mailed me back saying that they were unable to deliver my flowers in time for the service. So, not only was I upset about not being able to attend the service, I was not represented by the flowers I tried to send. The flowers that were guaranteed by this company to be there the evening before the service. They said that they would give me a refund, but it would take up to 3 or more days, but that does not make up for the fact that my flowers were not delivered to the funeral home for the service so therefore, I was not able to pay my respects to my friend and his family with the flowers that I wanted to. They falsely guaranteed something that they were not able to fulfill.Desired Settlement: I don't really know what I would expect them to do about this situation to make it up to me and the family. I just really think that they should have to pay in some way for falsely advertising and not fulfilling peoples' requests. Especially in a case like a funeral, since it is a very upsetting time in the first place.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also set up a complimentary arrangement in the amount of $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On May 8, 2015, I place a telephone order of flower arrangement & chocolates for my mother to be delivered to her on Mother Day. She received her delivery on May 9th. I live in [redacted] and my mother in [redacted]. The florist confirm delivery on the morning of May 9th. I called my mother to confirm receipt of the order and I also asked her to forward photo of what she actually got via a text message. I could not believe what she had received. It was a total misrepresentation of what the company's website photos have and what she actually received. What she received was of very poor quality. I had placed an ordered for the most expensive arrangement of flowers (premium) that was on their website so I expected for her to receive premium & professional quality . Even the vase that the flowers were in was very small. The flower arrangement & chocolates was such of poor quality. It was so embrassing for me to see that my mother got such a poor quality service. The chocolates were the cheapest kind that you can find in a store and I had selected the most costly one from their list. The total cost for this service was almost $85.00 unbelievable to what you actually can buy if you go to [redacted] or [redacted] which I priced out and their arrangements are way more professionally done. The mother's card that she received had a numerous of typing errors in the message that she had a hard time understanding the message. It was a very unpleasant experience and I am requesting a full refund for their misleading representation.Desired Settlement: A full refund of my purchase.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for delivery on 02/13/2016. They were not delivered.Desired Settlement: I would like a refund, but more importantly, I would like the business to be honest. If they couldn't deliver the flowers, they should have indicated as such. And if they promise 24/7 telephone customer service, they should provide it.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used on a future purchase. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because I'm still waiting for my account to be credited. I don't want the gift card or flowers. I just want my money back.

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent the customer a $20.00 gift card that can be used at any time. As an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

While I did have some struggles initially w/my order ( the quality for the price ), I will say they have immediate turnaround in customer service, and in the end, resolved the situation very well with me. Thus, I was pleased overall w/customer service/attention, though it required some work/time.

Placed an order and received verbal confirmation that the flourish was contacted and the delivery would be sent out same day. 2 hours later I received a call letting me know that the flourish couldn't make the order. This was after they verbally confirmed that the flourist was good to go. Now they are not canceling my payment and put me on hold over and over to offer me a 10% discount, then 20% and now 30%.
Just cancel my order

Review: I ordered a sunflower/tulip flower arrangement for a relative that was in a bad car accident and was in ICU. Her favorite flowers are sunflowers. The website guaranteed a 24 hour delivery. After a couple of days, I went to visit and did not see any flowers. They said that no flowers were ever delivered. So, I called the company which said they didn't know why they had not been delivered and would get them to her as soon as possible. They then called me back and said they could not get the right tulips and asked if I would accept other ones, I said yes as long as it was delivered asap. Later that day, my sister called me and said that a small green plant was delivered from me. I was not very happy! as the green plant was HALF the cost of the flower arrangement and it was not her favorite flowers. I called them back and they said they would provide a 30% refund AND redeliver the correct flowers. They never delivered the plant AND no money was returned. They also offered a 100% customer guarantee and this was not honored.Desired Settlement: Would like a full refund of $39.99 as the flowers were not delivered and were not even delivered in time. Also, the green plant that was delivered was not near the cost of the flower bouquet.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers to be delivered on feb 14, 2014. I ordered them on jan.29, 2014. The website says thry will be delivered between 9 and 5 pm. They were to be sent to my wife's work. They never showed. They showed up the next day, feb 15 at noon. They allowed someone to sign for the item who was not my wife. The office is normally closed on the weekends. I just received an email that says they delivered them on the 14th, even though they sent me an email at 720 pm on the 14th saying they were having the florist check the delivery log for my complaint I filed on the 14th. Their phone number was busy 7 different times on the 14th and I could never get through. Ive tried to call today and was put on hold for over 10 minutes. I finally hung up. They are purposely defrauding people. I have filed a dispute with my credit card company. I have demanded a refund through 4 different emails with no response.Desired Settlement: I want a full refund of my order. They did not uphold their agreement.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a new baby bouquet early this morning, and the advertising assured me it would be delivered to the hospital today. At 3:00 PM I received a phone call stating they would not honor their commitment to deliver today. At this point it was too late to get another floral service to deliver in time. The customer service rep said they were unable to get anyone in the Salt Lake City, UT area to deliver today. As the event required the delivery today, and the florist left it way to late for me to arrange for another florist to deliver today, I feel this company perpetuated false advertising in stating same day delivery guarantee. Their advertising on their website and their radio ads are false.Desired Settlement: I feel this company should be made to honor its advertising.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: Ordered balloons in honor of a cousin who passed from [redacted]...this was for an event celebrating her life..the balloons were delivered saturday and deflated on sunday the day of the event. The recipient called to complain to the company and ask that they be redelivered...instead the company called me to tell me...no attempt to rectify situation...Offered credit...well ...I wanted them redelivered demanded florist be called to replace...placed on hold for 23 minutes...then told florist is out of helium....hmmmm perhaps they were not completely filled with helium...for these prices they should be using Ultra Hi-Float helium....guess not...took me 4 hours to find somebody else to deliver ballons as 50 to 75 people were depending on them for a balloon release to celebrate her life...They offer same day delivary....couldn't do it....Spoke to CSR [redacted]...He needs more training....spoke to Manager [redacted]...she was not empathetic...talked down to me and more or less could care less...was given phone # to follow up with [redacted] on Monday...It was the regular order line...on hold again waiting and CSR who would not connect me to this person....They false advertise...Do not stand by their product...CSR's and managers offer poor service and instead of trying to rectify a problem they personalize, argue and could care less....This company need to change it's advertising....they offer same day service...NOT ON SUNDAY ...but don't state that....product substandard....USED LOW GRADE HELIUM ( doubt much helium used at all)....found many complaints on the internet...said they would credit me....no credit yet....no follow up phone call ...no apology...JUST POOR SERVICE ALL TOGETHERDesired Settlement: Refund credit...change in the way advertise on the internet....change in substandard product...retraining of customer service ....I could go on and on!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers at From You Flowers on Friday May 22nd 2015 for my sister that was recovering from a major surgery.Their policy is same day shipping if ordered by 3pm. I placed the order around 12:30 and I was told by their customer service that the flowers would be delivered by 3 that day. I called customer service again when they were not delivered by 3 and a different customer service representative said delivery could take until 6. Flowers were still not delivered by 6. Called them back and was told that a florist could not be found in the area to fulfill the order. No one called me to yell me there was a problem with the order like they said they would. I complained and they said they would upgrade to a larger size and include a apology note with the flowers for delivery on Saturday May 23rd.I again called customer service at 8:30 am Saturday morning and was once again assured that the flowers would be delivered.The flowers had not been delivered by 5:15 that evening so once again I called customer service and spoke to customer service that told me flower delivery could not be fulfilled as someone had given the florist the wrong address and it was so florist and they could not get in touch with the florist. They did not call me or my brother in law to verify the address or even let us know that there was a problem. I requested a refund. I had to speak to four people to verify a refund. Two were supervisors. I was told that I would receive a refund and that they would still deliver the flowers to show that they did care about their customers. Today Tuesday May 26 flowers were delivered to my sister but not what I had ordered and no one told me the flowers would be different. They were ugly and some were wilted and had petals missing. I was embarrassed. Customer service representatives are rude and do not follow through with what their site advertises. This is a very unprofessional company. I Haven't received a refund yet either.Desired Settlement: For Revdex.com to post this for other potential customers to see and to be saved from a waste of their time and money.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements of behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order. Thank you

Review: I ordered flowers paying $48 for a mother that lost two of her little boys. I payed $5 extra to have them delivered before noon. They were never delivered and they will not fix it. I want my money back. This is disgusting.Desired Settlement: I want my money back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $75.00 complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Online flower order was not as advertised. Ordered a beautiful bouquet and was delivered a bunch of wilted flowers thrown in a vase. Was a gift.Desired Settlement: This company has many complaints against it and should be shut down. Visit the complaint facebook page for more unhappy customers complete with pictures of products received.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a bouquet of flowers to be delivered to a friend in the hospital. The product that was delivered was a shameful representation of what I ordered. I was told it would resemble, as closely as possible, the picture on the site. The bouquet was about a third of the size I was told, the flowers were few and poorly arranged, and the vase was plastic instead of glass as I was told. I paid $50 and what was delivered I would not have knowingly paid $10 for. I called customer service and was told in short "Oh well". They wanted to take away the bouquet from who it was delivered from before giving a refund. Also, this company refused to take any responsibility for the unacceptable product. I will not be using this company ever again and will not be referring anyone else.Desired Settlement: I would like a full refund. I thought From You Flowers was a reputable company but I was proved to be very wrong.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.