From You Flowers

Review: Placed an order with "Fromyouflowers" online because I needed it delivered quickly. Their "Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers Will Be Delivered Today" advertisement led me to believe an expedited delivery would not be an issue. Placed the order yesterday (28 Feb 2014) for a March 1 delivery. Delivery was to be completed prior to 12 noon.I received a phone call at 5pm (along with an email at the same time) informing me that they could not complete the delivery. Beside the fact that they waited until it was too late for me to find another means for delivery, they have no reaction to the false advertisement.They did give me a full refund but I feel that their advertisements need to be changed if it is completely false.Desired Settlement: Need to change ads.

Business

Response:

This case has been completely resolved. We have offered the customer a future complimentary arrangement to any recipient of his choice and he was very happy with this. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers to be delivered on 12/31/14 before noon. The flowers have not been delivered yet in spite of many emails and phone calls. The flowers were for the birthday of our father who lives and has lived for yearsin a very expensive and well organized senior retirement community: [redacted].

We have sent flowers and other packages to their apartment for years. The system is that packages have to be taken to the main entrance desk, and a log is kept by personnel of packages that arrive, and the packages are then distributed. We get messages from the flower company that they have tried to deliver, but a check at Wincrest does not show an attempt in the log.

For your flowers has accepted our order, and simply has not delivered.Desired Settlement: If the company indeed exists at all then we want our order delivered ASAP. If they are fraudulent then I want the money refunded on my credit card.

Business

Response:

This case has bee completely resolved. We have issued the customer a credit of $4.99, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.

I ordered a spray and a floral arrangement for a memorial service.From you flowers sent it to two different florists.
Both were not delivered by noon. The spray was supposed to be a deluxe. The flowers were skimpy wilting and drooping. The white roses had already turned brown.
The lilies in the arrangement that arrived at 8:00 pm haven't evened bloomed. Both did not look like the picture and came from two different places. When I called to complain they wanted to give me a gift card.
I said no I will never use it because it is useless to me like they're word is. Got an email for a $12 credit. What a waste. I will never use this company again. If the company comments and said that the issue is resolved and the customer is pleased. That will be a lie. This customer is not pleased and I did not thank them for giving a refund. Very devastated what they put me through during a time of loss. Not acceptable.

My Mom was not well and so I ordered her same day flowers before 9 am on Monday. They called me to tell me they don't have the exact arrangement and asked if they could substitute. I told them sure and asked when they would be delivered. She told me they deliver until 6 pm that day but they couldn't give me an exact time.
She then called back at 2:15 and told me they stopped deliveries for the day and that my bouquet would not be delivered until Tuesday. I told her this is not acceptable and that I really needed the flowers to be delivered today. They offered to send a bigger bouquet and I told them I wanted a refund. They told me they would give me 15% refund and delivery the flowers on Tuesday.
I got the refund today and it was $4.20 when my total purchase was $45.67. This is less than 10%! I emailed them and they responded that it was 15% off of my product total which was $27. I will never do business with this company again. They should be ashamed at their service that they offer.

Review: I ordered flowers for delivery on 02/13/2016. They were not delivered.Desired Settlement: I would like a refund, but more importantly, I would like the business to be honest. If they couldn't deliver the flowers, they should have indicated as such. And if they promise 24/7 telephone customer service, they should provide it.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used on a future purchase. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 to be delivered to any recipient of their choice. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because I'm still waiting for my account to be credited. I don't want the gift card or flowers. I just want my money back.

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent the customer a $20.00 gift card that can be used at any time. As an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: I order a "Florist Designed Anniversary Bouquet" for my wife on our 14th wedding anniversary. The pic on their website showed red roses. My problem is I thought a professional florist would make it kinda look like the pic. Or at least include red roses. What I got did not look like wa=hat the pic showed.What we got was a nice bouquet for like mothers day or for a friend. (had yellow roses, no red) When I called I was told that basically the florist could put in what ever flower they wanted. Which would have been fine if that was explained a bit more. what I could expect.Desired Settlement: I am not sure why I am doing this part. I am dealing with an accredited business with the Revdex.com. Which means the company can just basically offer me a $10 coupon for a future order and the Revdex.com will say that was a "good faith effort" and close the complaint. My main hope is for people to read this to understand that there is a good chance you wont get what you think you are ordering/seeing in their pics.

Business

Response:

This case has been completely resolved. We have re delivered the order to the recipient, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I must point out that they made this right the day after I filed this. Once I got the right person they were very understanding.

Sincerely,

Review: I've used their services 3 times and the product received is nothing as advertised online. As I've explained to them in the past, I've used many online florist and I know there can be some modifications to the bouquets, but they tend to be slight and mostly the fillers vary. With this company, the main colors and flowers are missing. Example: If I order an arrangement that is mostly orange and pink with all roses and get an arrangement that's yellow and red with daisies I'm upset. What if I picked the colors and/or flower b/c that's recipients favorite? What a let down. When this happened the first time the co investigated and the florist said "well I put these and used these and I used a dark vase instead of a clear b/c I thought it looked better, etc." I explained to them then I don't care what the florist thinks looks nice I bought something I saw online that I liked and that's what I expected to get. They corrected the issue the first time with a credit and a coupon for a future purchase and I made this mistake using it at Thanksgivjng b/c I had the same problem happen again. Furthermore, in my frustration with them I wanted to leave feedback on their website, but before you enter your info they have a disclaimer reading (and this isn't word for word) "we have the right to not publish all reviews". So that's why you always see positive reviews online--I haven't gone back to see if they actually posted it yet. If they won't allow me to submit my review on their website then I will submit it elsewhere. They asked that I get back to them on this last order, but I've wasted enough time with them.Desired Settlement: Money back and I have no desire for a credit. I WILL not be using them again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flowers for anniversary, paid extra for same day delivery, called to verify delivery would be made.

No delivery.

Called to ask why, they indicated it will be tomorrow with no reason for the delay.

Order Number: [redacted] Cost: Item Total $57.97Desired Settlement: Due to the fact that flowers were not delivered on the agreed upon day, I want my money back.

Consumer

Response:

The flowers were delivered today. You can closed the complaint. Thank you.

Top Notch Company!!! Excellent customer service!!
Had an instance where flowers I ordered were not delivered on my friend's birthday. From you Flowers made it right!!! Great communication aims to please the customer. I received a discount on my next order and they saw to it that my friend received the flowers the next day. Very Happy Customer!!!!
Thank you From You Flowers!!!!!!!!!!

Review: Ordered flowers for my 85 year old grandmother for Mother's Day. Order was placed two days in advance with an extra charge for guaranteed delivery on Sunday, May 11th (Mother's Day). I waited all day for the flowers to arrive. I called multiple times throughout the day to ensure delivery would be made. The representatives told me that deliveries were currently being made and that I would definitely receive my order on Mother's Day. Suddenly, 8pm arrived and still no flower delivery. When I called back, they said the flowers were delivered at 7:13pm. I checked all around my grandmother's house, both inside and outside the house and there were no flowers. This company single-handedly ruined Mother's Day for our family. I will be requesting a full refund and I can ensure I will never give them business again. I recommend potential customers steer clear of this place or you will most likely be disappointed.Desired Settlement: Would like a full refund for all charges incurred. My grandmother should also receive courtesy flowers as Mother's Day for our family was ruined.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and sent out a complimentary arrangement with an upgrade to the recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered a bouquet of flowers to be delivered to a friend in the hospital. The product that was delivered was a shameful representation of what I ordered. I was told it would resemble, as closely as possible, the picture on the site. The bouquet was about a third of the size I was told, the flowers were few and poorly arranged, and the vase was plastic instead of glass as I was told. I paid $50 and what was delivered I would not have knowingly paid $10 for. I called customer service and was told in short "Oh well". They wanted to take away the bouquet from who it was delivered from before giving a refund. Also, this company refused to take any responsibility for the unacceptable product. I will not be using this company ever again and will not be referring anyone else.Desired Settlement: I would like a full refund. I thought From You Flowers was a reputable company but I was proved to be very wrong.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.

Review: Ordered balloons in honor of a cousin who passed from [redacted]...this was for an event celebrating her life..the balloons were delivered saturday and deflated on sunday the day of the event. The recipient called to complain to the company and ask that they be redelivered...instead the company called me to tell me...no attempt to rectify situation...Offered credit...well ...I wanted them redelivered demanded florist be called to replace...placed on hold for 23 minutes...then told florist is out of helium....hmmmm perhaps they were not completely filled with helium...for these prices they should be using Ultra Hi-Float helium....guess not...took me 4 hours to find somebody else to deliver ballons as 50 to 75 people were depending on them for a balloon release to celebrate her life...They offer same day delivary....couldn't do it....Spoke to CSR [redacted]...He needs more training....spoke to Manager [redacted]...she was not empathetic...talked down to me and more or less could care less...was given phone # to follow up with [redacted] on Monday...It was the regular order line...on hold again waiting and CSR who would not connect me to this person....They false advertise...Do not stand by their product...CSR's and managers offer poor service and instead of trying to rectify a problem they personalize, argue and could care less....This company need to change it's advertising....they offer same day service...NOT ON SUNDAY ...but don't state that....product substandard....USED LOW GRADE HELIUM ( doubt much helium used at all)....found many complaints on the internet...said they would credit me....no credit yet....no follow up phone call ...no apology...JUST POOR SERVICE ALL TOGETHERDesired Settlement: Refund credit...change in the way advertise on the internet....change in substandard product...retraining of customer service ....I could go on and on!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a new baby bouquet early this morning, and the advertising assured me it would be delivered to the hospital today. At 3:00 PM I received a phone call stating they would not honor their commitment to deliver today. At this point it was too late to get another floral service to deliver in time. The customer service rep said they were unable to get anyone in the Salt Lake City, UT area to deliver today. As the event required the delivery today, and the florist left it way to late for me to arrange for another florist to deliver today, I feel this company perpetuated false advertising in stating same day delivery guarantee. Their advertising on their website and their radio ads are false.Desired Settlement: I feel this company should be made to honor its advertising.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Placed an order and received verbal confirmation that the flourish was contacted and the delivery would be sent out same day. 2 hours later I received a call letting me know that the flourish couldn't make the order. This was after they verbally confirmed that the flourist was good to go. Now they are not canceling my payment and put me on hold over and over to offer me a 10% discount, then 20% and now 30%.
Just cancel my order

Review: Hello, I ordered a flower arrangement, from From You FLowers, on 01/26/2015 and it was to be delivered on 02/06/2015. Order Number: [redacted]: Sugar and Sweet arrangement The From You Flowers website states that the Sugar and Sweet includes: Includes: • Pink Roses • White Alstroemeria • Pink Fluted Vase • Decorative Ribbon • Delivery Same Day Available The photo on the website shows six beautiful long pink roses, plenty of white alstroemerias, a pink vase, and a lovely pink ribbon. However, this is not what I received. What was actually delivered was two small roses, babies breath, and an extremely small vase (no ribbon). I emailed the company notifying them of error and they responded "All items are subject to slight substitution according to local availability". I can understand that some items may need to be changed slightly due to area, season, and timing. However, this order is completely different and is not even close to what they advertised. I have photos of the adversities product and the actually product that was delivered. I was charged $47.98 for the total order which included one "happy birthday balloon" & a delivery charge.Desired Settlement: I would like another arrangement sent to the same recipient or I would like a refund of $34.99 for the flowers. I will gladly play the company for the balloon and delivery charge because this was correct.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I ordered flowers to be delivered on feb 14, 2014. I ordered them on jan.29, 2014. The website says thry will be delivered between 9 and 5 pm. They were to be sent to my wife's work. They never showed. They showed up the next day, feb 15 at noon. They allowed someone to sign for the item who was not my wife. The office is normally closed on the weekends. I just received an email that says they delivered them on the 14th, even though they sent me an email at 720 pm on the 14th saying they were having the florist check the delivery log for my complaint I filed on the 14th. Their phone number was busy 7 different times on the 14th and I could never get through. Ive tried to call today and was put on hold for over 10 minutes. I finally hung up. They are purposely defrauding people. I have filed a dispute with my credit card company. I have demanded a refund through 4 different emails with no response.Desired Settlement: I want a full refund of my order. They did not uphold their agreement.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers for a coworker with an inoperable liver tumor. My total was around $55.00. The flowers were never delivered and when I spoke with customer service rep she told me my flowers were delivered at 3:30pm.....It was almost 5pm when I called them.There were no flowers ever delivered. The rep offered me next day delivery and an upgrade on the flowers. Why would she offer me next day delivery and a upgrade on flowers that were supposedly already delivered??? GOOD QUESTION...that is because they were not delivered. This company seems more than happy to take people's money for flowers and other gift items with no intention of ever delivering. I read the reviews after I got off of the phone with the rep and couldn't believe what I was reading. They love to not deliver flowers to funerals...lots of reviews on that...well lets be honest they just love not to deliver your flowers, and if they do....it will be completely wrong in every way shape and form.Desired Settlement: Since I already contacted my bank to stop payment and file a claim on the money they basically stole from me, no refund is needed. However I would like for them to deliver and extra elaborate floral arraignment filled with beautiful flowers...roses of all colors, lilies, calla lily, orchid, and what ever else they can put in there to make it as beautiful as it can be and delivered to my dying friend who was supposed to receive they flowers I ordered and paid for that were never delivered.

Business

Response:

This case has been resolved. We have reached out to the customer and refunded the order in full. We will also be sending out a complimentary arrangement on behalf of our company as an extended apology in the amount of $75.00. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

While I did have some struggles initially w/my order ( the quality for the price ), I will say they have immediate turnaround in customer service, and in the end, resolved the situation very well with me. Thus, I was pleased overall w/customer service/attention, though it required some work/time.

Review: I ordered a sunflower/tulip flower arrangement for a relative that was in a bad car accident and was in ICU. Her favorite flowers are sunflowers. The website guaranteed a 24 hour delivery. After a couple of days, I went to visit and did not see any flowers. They said that no flowers were ever delivered. So, I called the company which said they didn't know why they had not been delivered and would get them to her as soon as possible. They then called me back and said they could not get the right tulips and asked if I would accept other ones, I said yes as long as it was delivered asap. Later that day, my sister called me and said that a small green plant was delivered from me. I was not very happy! as the green plant was HALF the cost of the flower arrangement and it was not her favorite flowers. I called them back and they said they would provide a 30% refund AND redeliver the correct flowers. They never delivered the plant AND no money was returned. They also offered a 100% customer guarantee and this was not honored.Desired Settlement: Would like a full refund of $39.99 as the flowers were not delivered and were not even delivered in time. Also, the green plant that was delivered was not near the cost of the flower bouquet.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I recently ordered a plant to be delivered to a funeral of a friend. This plant cost me $49.95 and was supposed to be around 34 inches tall according to the customer service person I spoke with on 7/13/2014. It was, in fact, around 12-14 inches tall. I did not find this out right away, it was only after I spoke to a family member of the deceased. The customer service person said if I had contacted them right away, the plant could have been replaced with the correct one, but it had been too long. She said the money could not be refunded. In addition to this, From You Flowers gave/sold/or otherwise provided my contact information to [redacted] who then proceeded to process a subscription to thirty issues of [redacted] in my name, the charge I anticipate will be in excess of $60 (according to the subscription card in the magazine I recently received). I called [redacted] and was told I would have to contact [redacted] to cancel the subscription. I have done so and hope this will take care of that problem. Customer service at From You Flowers said that I had checked the box to order this magazine when placing the order for the plant. I DID NOT. More likely the box was already checked and I did not notice and failed to "uncheck" it. I consider this to be reprehensible business practices and wish that something could be done to stop these dubious on-line companies. I have reported both the companies to the [redacted] Attorney General's office as well.Desired Settlement: As it is too late to replace the plant I had ordered for the funeral, I would like a full refund for the cost of the plant as well as the handling and delivery fees I paid. I would also like a letter of apology for causing me the embarrassment of such a pitiful plant to be sent to my friend's funeral with my name attached to it, and for causing me the additional headache of cancelling a magazine subscription I did not want or knowingly order.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and will be sending a letter of apology to the family. Please let us know if there is anything else we can do regarding this case.