From You Flowers

Review: I ordered flowers for my mom on mothers day, from this flower shop. I paid extra for a 'guarantee delivery ' before five pm. However, if you go to their website, it says guaranteed delivery if you order before three pm. Which I did. So I'm not sure why I had to pay extra for guarantee delivery. Anyways, I had to tell my mom about the flowers, because it was going in four o'clock and they still weren't there. My mom waited until 5:30 and they never came friday. So I called, and spent 20 minutes on hold, . Just to hear they would go out first thing Monday morning, as they promised. Monday afternoon rolls around, and nothing was delivered. So, my mom decided to call, because I'm still young, and learning my way with companies. She called, and they had her on hold for 30 minutes before she decided to hang up. Tuesday rolled around, and she called again, she was told she couldn't authorize anything without me on the phone. So she called me, and they told me they apologized but that there was nothing they could do, besides refund 20% of my order. That wasn't going to work, especially being I already waited three days for these to get delivered. So, I told them I didn't want 20% I wanted everything refunded and I didn't care at this point whether the flowers got sent or not. They finally ended up refunding my money, and they said they would upgrade my order and send me a inconvenience gift card because of the mistakes that were made. However, the order my mom got was nothing but dead greenery and no flowers, and I have still yet to receive any follow up or inconvenience gift card. I'm not worried about my money anymore, it's more the principal now. This company is obviously after your money, their customer service representatives are absolutely horrible. I will never ever go to them again , and I will be sure to tell everyone.Desired Settlement: My mom gets the flower's she actually was suppose to get.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a same day delivery for flowers and a vase for my girlfriend on Saturday 10/24/2015. I paid extra money because of the same day deliver as well as delivery on the weekend. The email said that it would be delivered before 6pm. I waited and I don't recall the actual time I called them but it was after 7pm. They told me the company tried to deliver but they couldn't find the person in their records. She's been working there for 6 months. She was there at the time of the supposed delivery. I gave them both my cell number as well as hers in case there was a problem. Neither of us got a call. I asked the customer service agent on the phone why didn't we get called and they said they didn't know. They said they could get back to me when they found out more.

On Sunday, I was contacted by fromyouflowers.com and was told that unfortunately they weren't going to be able to get the flowers delivered until today. 10/26/2015. They said they would take 15% off but nothing about the extra money paid to get it delivered same day and on the weekend.

Today I received an email at 1:30 saying my delivery was made. I spoke to my girlfriend and she had received nothing. I called fromyouflowers.com again at about 1:45 and they said that the flowers were confirmed delivered at 3:30pm. Unfortunately it was only 1:45 and that was impossible. The customer service rep on the phone told me she tried calling the florist but got not answer. She said she left them a message and that most likely it meant the flowers would be delivered by 3:30pm. 3:30 comes and goes. Still no delivery. No contact from fromyouflowers.com. I call again and the customer service rep said the same thing. He tried calling no response. He's sorry but nothing he can do until they make contact with their florist. They can't give me the florists company name because of the third party thing.

I will say that the customer services reps were very polite. They seemed to really take time to hear me out and try and figure out what was going on. As a former CSR I know people are limited to what they are able to do over the phone so I didn't give them a hard time.

I finally got word that the flowers were delivered at around 4:15pm. I was told I would receive confirmation but I didn't. Also I paid $17.00 for a "premium" bouquet and it looks like they sent the standard bouquet.

I have noticed that there are many of the problems that I'm having from this company. This is the first time I've used this company as their advertising says they are the "Best overall quality and price" by [redacted]. I figured I would try them out. I have never had an issue like this in the past ordering same day flowers. And seeing that they have an "A" by the Revdex.com is astounding.

Even with the polite CSR's I kept getting "sorry you have to wait". Even when I felt the issue would be resolved it wasn't.

I'm extremely dissatisfied with this company and I will never do business with them again. And I'll make sure nobody close to me does either.

This is the first time I have ever left a complaint with the Revdex.com about a company. I understand incidents happen, but seeing this may be a regular occurrence I want to make sure I file my complaint where it might matter.Desired Settlement: Either a full refund or at least refund the extra money spent to make it a premium bouquet as well as the extra money spent to send it same day and weekend delivery.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered "same day delivery" flowers on the morning of 10/17/2915, for a wake/funeral that was going to be held on 10/18 & 10/19. I was very disappointed that they didn't show up for the wake. They DID NOT show up for the funeral either! I explained this to the family, but I am still upset (and a little embarrassed) that they weren't delivered! NO ONE contacted me to tell me there was a problem. I called them on 10/19 (after the funeral) and they told me there was a problem with contacting a local florist. Had I know this, I could have made other arrangements ! ! I will never order flowers from this company & I would pass that on to all consumers.Desired Settlement: REFUND for all charges, service/handling fees & expedited service (what a joke) in the amount of $79.47.

Business

Response:

This case has been completely resolved. We have tried to contact this customer multiple times by phone and via email and we have not heard back yet as of today. At this time we have credited back the customer in the full amount of the order, along with extending a $50.00 complimentary arrangement to be sent at anytime to any recipient. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I had the worst experience with this flower company I order a Christmas flower bouquet for my 90 year old grandma she's been sick and this may be her last I wanted to go big so order the premium flowers of the one they I liked schedule the delivery for the 23 to ensure she got them on time for Christmas, on the evening of the 23rd I received a call to tell me that they made a mistake and could not deliver on the 23rd that maybe on the 24 or 26 if not for sure the 28 I was so upset at this point I cant even get another company to deliver an she offer an upgrade and an apology letter I was not happy I had already order the biggest size but anyways I let it go I really wanted my grandma to have her flowers so I call her and apologize my self, I call again on the 28th to see if she liked her flowers to find out that no flowers were deliver I email and they finally delivered on the 29th to my surprise it was not what I had order! it was a puny lame with out the roses that I had order. I email again and they tell me it was a complementary bouquet the 29.99 the cheapest one they have because they were giving me a refund. First of all I did not requested a refund they on there own decision cancelled my order and issue a refund I wanted the flowers extra large that I order for my sick grandma and they give me this cheap lame punny arrangement 6 days later the worst ever service DO NOT USED THEM THEY NEED TO BE OUT OF BUSSINESSDesired Settlement: That my grandma receives what I request it for her not even with the upgrade that they promised but yes with a apology letter letting her know that I did not send her does ugly flowers showing her what I had pick for her.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also set up a future complimentary arrangement to be delivered to any recipient at anytime in the future. Please let us know if there is anything else we can do regarding this case.

Review: Hi,

I purchased an order online through [redacted] to surprise my Girlfriend during Valentine's day. I am located in the [redacted] and I just want my Girlfriend to receive flowers from me even if I'm far from her. So, I decided to purchase my order ahead of time or earlier before Valentine's day. I purchased my order Feb 12 and requested date to be delivered is on Valentine's day. Today is Feb 15 and still my order hasn't been delivered. I always get in touch with them through email asking for any updates regarding my order. However, I keep getting the same reply that they are going confirm my order through the local florist regarding the delivery.

For now, I wouldn't want my order to go through as my request is supposed to be for Valentine's day. It wouldn't make any sense now if I pursue the order to be delivered. I actually wanted to give them until today Feb 15 but it seems that they don't have the slightest concern about my order and I have that feeling it wouldn't be delivered and so I decided to raise my complaint.Desired Settlement: I just want a full refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $45.00 to be delivered to any recipient at any time. The customer was very pleaed with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I sent a flower basket and teddy bear to my daughter when her baby was born. They arrived on time and looked just like the picture. I also sent flowers to a friend for Christmas. The flowers were delivered on time and they were absolutely beautiful. The recipient was very impressed. From You Flowers must have very reliable florists in this area.

IF YOU BUILD YOUR COMPANY AROUND IMPORTANT LIFE EVENTS, THEN YOU SHOULD MAKE SURE YOUR SERVICES MAKE THOSE DAYS EVEN MORE MEMORABLE AND SPECIAL, NOT RUIN THEM!!!
I ORDERED FLOWERS ON MY FATHER'S BEHALF TO BE DELIVERED TO MY MOTHER FOR THEIR WEDDING ANNIVERSARY. CONSIDERING HE IS FAR FROM THE TYPE OF MAN WHO GETS FLOWERS DELIVERED, I WAS SO EXCITED TO HELP HIM THROUGH THIS PROCESS. HE FOUND AN ARRANGEMENT HE LIKED ONLINE, AND IT WAS THOUGH FROMYOUFLOWERS.COM, SO WE PLACED THE ORDER AND ORDERED THE PREMIUIM ARRANGEMENT. I HAD NEVER USED THIS COMPANY AND WILL NEVER USE THEM AGAIN!
HE PAID EXTRA TO HAVE THEM DELIVERED MY NOON, WHICH DID NOT HAPPEN. A PHONE CALL TO THE COMPANY, AND THEY ASSURED ME THAT I WOULD BE CREDITED BACK 20% OF MY ORDER TOTAL, RECEIVE A $10 GIFT CERTIFICATE, AND THE FLOWERS WOULD BE DELIVERED TO MY MOM AT HOME INSTEAD.
6PM, 6 HOURS AFTER THE ORIGINAL ORDER TIME, STILL NO FLOWERS. I CALLED AGAIN AND THEY APOLOGIZED AND INCREASED THE GIFT CERTIFICATE TO $15, WHICH IS POINTLESS BECAUSE I REFUSE TO USE THIS COMPANY FOR ANYTHING AGAIN.
I SENT OUT AN EMAIL THROUGH THE WEBSITE AND I DID GET A RESPONSE YET AGAIN APLOGIZING AND INFORMING ME THAT THE FLOWERS WOULD BE DELIVERED THE NEXT DAY. I DECLINED BECAUSE THE NEXT DAY WASN'T THEIR WEDDING ANNIVERSARY, THE DAY THE FLOWERS WERE SCHEDULED TO BE DELIVERED WAS THEIR ANNIVERSARY. I ALSO REQUESTED THEY REFUND THE FULL AMOUNT FOR THE FLOWERS IN WHICH THEY PROMPTLY DID. WILL NEVER USE OR REFER THIS COMPANY.

The worst!! Ordered flowers for a friend that had a baby at 1:30pm. Website says same day delivery if ordered by 3pm, recipients time zone. At 4pm I received a call saying the flowers weren't going to make it that day. By this time, it was too late to get same day delivery from another florist. They offered a $10 gift card for future purchase and a note of apology. Are they joking?? I would never use them again! I got a refund of most of my money and an assurance they would be delivered the next day before 11am, when my friend was being discharged. Guess what... Just spoke with my friend, who left the hospital at noon today...NO FLOWERS!!! This is the worst company ever!! I don't know how they stay in business. If you see good ratings on their website, it is because they get you to do a survey immediately following the placing of the order... Too early to know the problems that are coming!!

Absolutely horrible, horrible online retailer. Couldn't deliver the order claiming "remote area" on the actual scheduled day of delivery for birthday flowers. Contacted me by email, didn't have time to order elsewhere, no excuse for them. Wanted me to call THEM to try "work something out" for a day later, couldn't wrap their head around the fact I was ON A PLANE and a day later is too late. Should be shut down, terrible business practices and terrible service.

DO NOT USE THIS COMPANY! THEY PROMISED DELIVERY YESTERDAY FEBRUARY 8,2016 DIDN'T HAPPEN. GAVE ME 1/2 OF MY MONEY BACK PROMISED THEY WOULD BE DELIVERED ON TUESDAY February 9, 2016 CALLED AT 1:30 CAN NOT DELIVER DUE TO A LITTLE SNOW ON THE GROUND. PLEASE DO NOT EVER USE THIS COMPANY!!!!!

Review: We ordered flowers from them Monday the flowers were not like pictured also died the next day they wouldn't give us a full refund instead gave 10.00 back and a 20.00 gift card we ordered flowers again yesterday with the gift card and was guaranteed to be delivered today then we get a call at 4:00 telling us they can't deliver today

Product_Or_Service: flowers

Order_Number: XXXXXXXX and XXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Full refund

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

This has been resolved entirely. This order was refunded in full and we offered a complimentary arrangement to be sent to the recipient of his choice at a future time. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/04/04) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

On the first order I got partial refund. The second order [redacted] was wonderful to work with and sent a beautiful set of flowers for free.

Review: I ordered a premium bouquet on February 1st. The flowers delivered to the recipient were very cheap looking and appeared nothing like the bouquet I ordered. I emailed From You Flowers February 1st at 7:25PM to notify them that I was unhappy with the flowers that were delivered. I received a response asking for a more detailed description of why I did not like the bouquet. I described the bouquet in detail and voiced my concern that it looked very cheap, had mostly filler flowers and not roses. The matter still had not yet been settled. On February 14th, I obtained a photo of the bouquet from the website and a photo of the flowers that were sent. The photo was taken immediately after the recipient received the flowers. I was only offered a $20 certificate. I sent another email stating that a certificate does not settle the matter and would be useless to me since I would no longer be ordering from there. I then received a reply that they could not offer monetary compensation because I had "waited so long". A very frustrating experience and very poor customer service.Desired Settlement: I would like a refund. The recipient did not receive the premium bouquet that I ordered. I have copies of all of the correspondence with this company starting February 1st

Business

Response:

This case has been completely resolved. We have emailed the customer a $20.00 gift card, along with a re delivery to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: I sent 2 flower orders to a relative and friend for the holidays. For my sister, who lives in [redacted], the flower arrangement centerpiece was supposed to be delivered on 12/23/14, it was delievered over a week later and with the incorrect arrangement. I was sending a Christmas centerpiece, they sent a general centerpiece over a week later, they guaranteed delivery before Christmas. The other arrangement was sent to a friend and his family in [redacted], **. From your flowers said they were delivered on 12/23/14 but my friend never received them. I don't know if they were stolen or what the case was, but he never received them. From your flowers claims to have put them on the front porch of my friends house, but they were not there for them. Very disappointing service. I wanted a refund, and all they offered me was a $20 gift certificate. Unacceptable.Desired Settlement: I would like to recieve a refund of the amounts that I paid for the 2 orders. $49.98 and $50.98.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Two seperate orders were made through the web site; product was either miss represented or did not deliver.

(Order Number: [redacted]) Premium Flowers were ordered for Mother's Day for a price of $58.98, and the arrangement sent was no more than 5 roses and would retail a third of that price. Thier responce was a 30% refund, which should have been the price of the product delivered; I feel as though they got away with stealing $40 from me. After my responce to their offer they have yet to contact me to resolve the issue.

(Order Number: [redacted]) Flowers ordered for my Step Mother were never received. I emailed customer service and there has been no attempt to find out the root cause of the missing flowers ($44.98)Desired Settlement: Full refund of the products ordered that were either miss represented on the website versus the delivery or the product was not delivered at all.

Consumer

Response:

To whom it may concern, After three weeks of no reply, the company related to complaint: [redacted] has reached out to resolve the issues. Thank you, **

Review: Ordered flowers for 10th wedding anniversary. Failed to deliver flowers as garanteed, failed to contact me. Ruined occasion. It was not until I contacted them via phone the evening of supposed delivery date that I got a "Oh, we were just about to call you" response on the other line. Not too sure what kind of third rate florists they contract with buy this is unacceptable. Buyer beware.

Product_Or_Service: Flower delivery

Desired Settlement: DesiredSettlementID: No settlement requested - for

Formally filed complaint

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

This has been resolved entirely. We called the customer and left three voicemails. Additionally, we sent the customer three emails asking that they contact us to come to a resolution. We have yet to hear from them. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I called to order flowers , They took my credit card payment then called to tell me that they could not deliver. Then they tell me they cant return MY money for three days. They stated that my bank was the problem , I called my bank and they stated that was NOT true ! This company should not have charged my card until they knew that they could fill the order ! I had to pay another company to deliver flowers and I expected my money refunded within 24 hrs. That's fair but,when the refund is due to their inability to deliver promised product, they should be diligent in returning MY money !! Not 3 days later BAD BUSINESS !I can run a cc payment and then cancel with NO wait time, why cant they ?Desired Settlement: I want to know why I have to go without MY money ! Wrong treatment of a good customer.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also extended our apologies by offering a $50.00 complimentary arrangement to the recipient or any recipient of her choice. At this time the customer has declined the complimentary arrangement but our offer will still stand at anytime if she changes her mind. Please let us know if there is anything else we can do regarding this case.

Review: They advertise guaranteed delivery. On the morning of 5/7 I ordered and paid-for in advance, to include a weekend surcharge for Mother's Day Flowers to be delivered on 5/9 (confirmation number [redacted]). Hours of delivery by 6:00pm. Having remained home all day to ensure receipt of delivery I called them at 6:15pm to inquiry to the status? I was told they contacted the local vendor which was running a little late. The flowers never came nor did I receive any call from either fromyouflowers or the local vendor (confirmation to this inquiry exists via email).

Both parties (prime-fromyouflower.com & the Sub/local vendor) both had early notification, an opportunity to resolve the oversight and lastly an opportunity to deliver on their commitment.

Summary of compliant:

Guaranteed delivery (False advertising)

Unprofessional, lacking ethics (both parties were provided with an opportunity to correct) (6:15pm inquiry)

On 5/11 I notified them of my displeasure and received the standard we regret your inconvience

I lost a fully day (waiting for nothing)

I was empty handed for Mother's Day (humiliated and embarrased)Desired Settlement: False advertising should come with a price!!!!!!! I wish only to bring a heightened awareness to the general public as to protect them from this unprofessional company. Please validate the facts and if psobbile ensure others are well informed of their unethical practices by providing them with the appropriate rating.

Thanks You

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also offered to send two additional complimentary arrangements to the original recipient and one recipient of his choice for the inconvenience. At this time the customer has declined the offer of the complimentary arrangement, but we did let him know the offer will still stand if and when he changes his mind. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On May 6, 2015 I Ordered the [redacted] to be delivered to a friend in the hospital. (My order # was [redacted]). According to the picture and description given this arrangement contained hot pink roses, yellow roses, pink aster & purple statice in a classic glass vase. The arrangement, for the size I paid for showed 6 large yellow roses surrounded by the other flowers. I spent a great deal of time selecting this arrangement to send to a friend who was extremely ill and in the hospital. I wanted something bright and cheery. The arrangement was $39.99 but on sale for $31.99. When the mother of my friend sent me a picture of the bouquet they had received, I was extremely disappointed and embarrassed. The arrangement had 2 white roses and some pale pink "filler flowers". It was neither the size, quality, nor the look I had ordered. I was very disappointed, it was nothing like what I had ordered. I called them on May 8th and described what my friend had received. They assured me a new bouquet would be delivered the next day through a different florist. It was never sent. I called on May 8th, May 9th, May 11th, and May 13th. Each time I was assured they would be sending the correct bouquet. On May 13th, after they talked with a manager, I was promised a 10% discount on my next order, a $10 gift card, and that the arrangement would be sent the next day. It still has not been sent. I have to believe that their intention was never to send the correct bouquet.Desired Settlement: At this point, after being told 4 times they would send the correct bouquet and never doing it, I have no faith that they would do that now. My friend is still in the hospital but by the time this matter is resolved, I doubt she will be. I want a refund for my order. What they sent was a very small, cheap bouquet, nothing like what they showed on their website for the [redacted].

Business

Response:

This has been refunded in full and a complimentary arrangement was offered to the customer to the home address of the patient that was discharged. We contacted the customer three times via phone and email and left messages. We have not heard back from the customer. However, we did send a detailed email confirming that the account has been refunded in full and that the complimentary arrangement can be redeemed at any time. This is considered closed. Thank you!

Review: On October 15, 2015 I went onto the From You Flowers website and chose a birthday bouquet in a happy birthday box. What was delivered to my mother was a bunch of green looking plants with only 1 pink rose, some purple little flowers that look like they were just picked from someone's yard in a green looking mason jar. I paid $83.97 for arrangment online however that was not at all the arrangment delivered to my mother. I called the customer service number ###-###-#### and spoke to a rep that said they will have the correct arrangement delivered. I needed to call back because the florist was ot open at the time I called. I have since contacted my mother and no flowers have been delivered. I went onto the website to track the it and get the message : Thank you for your recent order. We have not yet received a delivery confirmation from our florist.

We have the ability to track your order internally. Please use this form to send us your order information and we will respond to your inquiry within 1 hour.

The response email I received was asking for a confirmation if the flowers had been delivered. That is why I emailed to find out what was going on. I tried to call customer service again and I am constantly on hold and hear the message that they are unable to confirm deliveries at this time.

AT THIS POINT I JUST WANT MY $83.97 REFUNDED BACK TO ME.Desired Settlement: AT THIS POINT I JUST WANT MY $83.97 REFUNDED BACK TO ME

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Review: The delivery I ordered is for a school. When I talked with customer service they stated it would be sent out by 5pm. I informed them school dismisses at 2:30 and if they could not guarantee delivery before then that I needed it cancelled so I could find another company that could make the delivery on time. They refuse to cancel the order or refund my money. Nothing was mentioned when order was placed that once placed it would not be able to get cancelled.

Business

Response:

This case has been completely resolved. We have spoken with our customer and confirmed the order was delivered successfully. We have also emailed our customer a twenty dollar gift card that can be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.