From You Flowers

Review: Two seperate orders were made through the web site; product was either miss represented or did not deliver.

(Order Number: [redacted]) Premium Flowers were ordered for Mother's Day for a price of $58.98, and the arrangement sent was no more than 5 roses and would retail a third of that price. Thier responce was a 30% refund, which should have been the price of the product delivered; I feel as though they got away with stealing $40 from me. After my responce to their offer they have yet to contact me to resolve the issue.

(Order Number: [redacted]) Flowers ordered for my Step Mother were never received. I emailed customer service and there has been no attempt to find out the root cause of the missing flowers ($44.98)Desired Settlement: Full refund of the products ordered that were either miss represented on the website versus the delivery or the product was not delivered at all.

Consumer

Response:

To whom it may concern, After three weeks of no reply, the company related to complaint: [redacted] has reached out to resolve the issues. Thank you, **

Review: Ordered Flowers for my wife to be delivered where she works. I ordered expedited delivery for them to be delivered in 4 hours. The were delivered 6 hours later and they were the wrong arrangement. I called the service and explained this and was informed that the correct arrangement would be delivered the next day but they were going to pick up the arrangement that was sent in error which further caused inconvenience and embarrassment for my wife at work. The next day while my wife was in a meeting, the delivery person showed up asking for the flowers that were already delivered and she was contacted by the front desk that her flowers where here and that she needed to bring the other flowers down. She couldn't leave her meeting so the delivery person left the proper arrangement and said that he would return to pick of the other flowers. I called the service again explaining that this was unacceptable and was told that it was "policy" that they had to pick up the other arrangement. The delivery person showed up again and my wife was still in a meeting and this time had to step out of the meeting to bring the flowers down to the front desk, again causing her embarrassment with her coworkers and her manager. At this point,my wife called me annoyed at what was going on with the florist. What was meant to be a nice gesture to make my wife happy, turned into an embarrassment as well as inconvenience with my wife and I.Desired Settlement: I believe I should be compensated for the ridiculous actions of this company for the inconvenience and the resulting annoyance by y wife with me for something I intended to make her happy.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a sympathy arrangement on 12/30/13 for 12/31/13 delivery. Flowers arrived on time. However, the arrangement that came was NOTHING like the one I ordered. I searched online for several hours for arrangements and by chance found the one that was sent to me when my sister passed away. The one I received from P[redacted] was so lovely in person and I wanted the same feeling I had when I received them for this family. Im very unhappy with what was sent by From You Flowers and wish there had been some communication the two times I contacted customer service about delivery that they wouldn't be able to complete the order. When I was on the phone they weren't able to get the florist on the line to speak with them regarding the delivery or receipt of the order. Once it was delivered, the recipient sent a picture of what they received and there were no similarities to the product I ordered except the color of the flowers. There were a total of 17 emails between 12/31/13 and 1/2/14 between myself and From You Flowers customer service. They did not live up to the guarantee of 100% money back guarantee. They refunded less than $20.00 of a $98.00 order and offered a $20 off COUPON which I advised was pointless since due to the quality and hassle, I will never order from this company again to use it. In one of the emails they offered 50% off and have yet to refund anymore money besides the $20. Horrible customer service, they advertise one thing and deliver another, and they don't stick to any guarantees they advertise.Desired Settlement: Complete, 100% refund.

Business

Response:

This case has been completely resolved. We have sent an email and left the customer a message letting them know we will be refunding their account in full. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a same day delivery floral arrangement (as advertised with guaranteed delivery by 6pm) for my mom's birthday today January 2nd. The flowers were $30+ and delivery was $14.99 with an additional $2.99 fee for ordering same day. I went to my mom's house immediately after work at 6pm and noticed she had not yet received her delivery which was supposed to be a surprise. I called customer service and advised them of this and I was put on hold. When the rep came back to the line, she advised me she couldn't give me any updates because she can't get in touch with the florist. I then preceded to remind her of the advertisement of their service that I ordered, that guaranteed a same delivery on today January 2nd and that it would be received by 6pm; It is now about 630 as we are having this conversation. She offered no other resolution other than you will receive an email confirmation when it is delivered. Again, I explained to her that I was not satisfied with what she was saying because it went against their advertisement and I specifically ordered the flowers for today which is my mom's birthday. All she could say was sorry and that she could call the florist tomorrow January 3rd and follow up. I expressed my dissatisfaction with this arrangement and asked what is the company going to do about this problem; she offered me a $10 gift card and to call my "recipient" and explain what happened. I was so insulted at this point. Why would I want the recipient to be notified of a surprise flower delivery and the gift card is not necessary because I will no longer be a customer with future orders. I also asked about my cancellation options because at this point what's the use of sending her flowers late; the rep told me if I did that and the flowers get delivered tomorrow then the florist would then have the right to go back and pick up the flowers. I couldn't believe my ears! Add insult to injury. I am completely disappointed in this type of service. This is not only false advertisement but deceptive business practice. I have already paid for my order but I do not have a product. This is one of the most humiliating transactions I've had. Not only will my mom not get her birthday present from me, my father also delayed his own birthday plans so that my mom would be home to receive her delivery. I see that there are over 600+ complaints about the same thing and it really worries me that nothing has been done with this company. No one has bothered to follow up with me this evening to see if the flowers were ever delivered after my phone call, which they were not, nor did anyone call earlier to say there was a problem or that it would be delayed.Desired Settlement: I would like a full refund of my purchase that I prepaid for in the expectation of receiving items within the guaranteed time frame. I am not interested in larger floral arrangements or gift cards.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: On July 21st I went online and ordered a flower arrangement to be delivered on Wed. July 23rd for an elderly friends birthday. On Friday night July 25th I talked to her and she said she never received the flowers or a call from anyone stating they were trying to deliver any flowers. So I emailed my complaint to the the company that night and spoke with someone from the company the following morning, Saturday July 26th. The lady I spoke with assured me that they would give me a free upgrade on the arrangement and deliver it that afternoon. They did not deliver it that day or the following day. Finally on Sunday night at about 11:30 PM my time I emailed them again and asked them to refund the money they charged my credit card for the flowers they never delivered. I am still not sure if the charge was ever credited back to me. I haven;t gotten notice of that from my credit card company yet but I am furious that over the course of 5 days, they NEVER EVEN made an ATTEMPT to deliver her flowers even though they had already charged my credit card. And even when I spoke with them about it and waited two more days for the delivery, it never happened. Then after all that, I had to contact them back to ask for a refund because they never even had the decency to call me or tell me they were not going to deliver the flowers.Desired Settlement: I would like an apology sent to the lady who should have received the flowers explaining that I had ordered AND paid for the flower delivery as well as contacted them twice to find out why they were not delivered, and that despite my attempts, THEY FAILED TO MAKE GOOD ON A PROMISE TO DELIVER A BOUQUET OF FLOWERS. I want the money they charged me to be refunded!!! I also want them to at least have the common courtesy of contacting the customer when they fail to deliver as promised.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I had ordered Flowers from youflowers for my Neices 16th Birthday and they were not delivered at all. They have time frame as 9 to 6 PM on there website. I have also attached the documentation related to this.

Product_Or_Service: Flower and Balloon Delivery

Order_Number: XXXXXXXX?

Desired Settlement: DesiredSettlementID: No settlement requested - for

I guess there is nothing I need for settlement fromyouflowers can do because some things money cannot buy. They spoiled my nieces Birthday and our wishes to her.

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

We have resolved this complaint. The customer emailed us stated they did not wish to be contacted and just simply wanted to report us. They confirmed they received their full refund. At this time, there is nothing further we can do as the order has been refunded in full and the customer does not wish for any further contact. Please feel free to contact us with any questions or concerns. Thank you.

Consumer Response /* (3000, 7, 2013/07/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This is not about Money and I lost the day and my wishes did not reach my niece. What if I place order and do not pay will they accept that? Somethings money cannot buy and that is the reason I want this to reflect this on the website of Revdex.com so people know what service they should accept.

The refund was my right because I did not receive the service.They did not do any favor to me on that.

Review: so I've been planning to surprise my long time girlfriend with some flowers, just because. I was shopping around and I found Fromyouflowers.com I ordered 1 and half dozen roses a vase and a balloon. they were supposed to come today before 5/16/13 10:30am, I paid extra for it. time rolled around to 10:45am and I didn't receive a call from my lady so I knew something was wrong. I looked online and seen that my flowers were still en route but was delayed. I called customer service and explained to them that I had a whole day planned and today was going to be special but it became a very unpleasant experience. I first spoke to the customer service lady who wasn't able to make it right she was speaking to be in a very condescending tone and I had to ask her at least 6 times to speak to a supervisor. I wasn't able to cancel my order because it was en route but it'd be pointless to get it 5/17/13 because everything was planned for today. I waited another 8 to 10 minutes holding to speak with her and she explained that she couldn't refund me my money or cancel my order. they are networked with many florists in the Sacramento area but are located in the east coast. I told her to please just call one of the florist in Sacramento they are partnered with to make things right and have the order I placed delivered today and she once again told me I couldn't do it. I payed around 75 dollars for a bouquet of roses that will mean nothing tomorrow. she also told me that I couldn't refuse shipment because it was a perishable item. definitely the worse experience I've had to deal with from an online flower shop, I will never use them again and strongly recommend that you dont use them either because they wont make things right and they wont give a refund for a service that they cant deliver.

Product_Or_Service: 1.5 dozen roses a vase and a balloon

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I stated with the supervisor that all I wanted was for the order that I placed to be delivered on time today because my plans were for today. then when she said that she wouldnt be able to help me with that I asked to cancel and refund me my money, then she refused that. what a horrible experience

Business

Response:

Business Response /* (1000, 5, 2013/05/20) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Review: The product was Delivered to a DOCK of the Location not to the Main Entrance that would make Sense for Floral Deliveries. I have to have People in the Hospital Hunt down the Delivery. For the Cost of the product and paying extra from specific delivery this is unacceptable.Desired Settlement: I would like to be compensated for the Delivery cost and the extra cost of specific Time Delivery.

Business

Response:

This case has been completely resolved. We have credited back the customer $7.99, along with a twenty dollar gift card. The customer is very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: after ordering flowers for a grieving widow, the florist they chose neglected to deliver flowers but instead a note on her door for her to pick them up. I called and emailed the company (from you flowers) to address and rectify the after receiving an email stating will be delivered, failed to do so but instead left another note for this poor elderly woman postponement of delivery. more sorrow more headaches I called and asked to speak w/ corporate or supervisor and the person who answered stated he doesnt know who he works for who is supervisor is and did not know who pays him. he blatently over the phone spit in my face (a phone childish raspberry" and said hey I have a job... I almost fell off my chair this is not a game. I finally spoke to a woman named Andrea "a supervisor" promised to rectify I need not go to corporate. well this is still not resolved my sons grandmother has no flowers but a note to pick them up. again and again I received excuses and then promises. this is todays customer service at its worst. I know who pays me but apparently they dont. this is highly inexcusable behavior from any company in CS. they should be ashamed to be in business. I asked for refund they said 10% . it wasnt about the money it is about delivering the goods and promise.Desired Settlement: 29.99 amount paid for flowers (not the aggravation and heartache) and an apology to the recipient. who just lost her husband.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I was told I would receive a full refund but never received it the products I ordered were dead on arival after 2 delivery atempsDesired Settlement: I would like my full refund as promissed

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] ive never been refunded yet nor seen any changes in my credit card account of a refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a bouquet for my sister to surprise her from her husband from their website on Saturday. I selected the delivery date of Tuesday 2/16/16 and informed my brother in law. My sister took the day off of work to wait for her surprise at home. I received a call from this company at 2:22 P.M. letting me know that I was to call before 3 PM if I wanted them to send me a replacement bouquet by tomorrow because the product they offered was not available. The person on the phone did not leave a call back number and the number they called me from was simply 752-0. I work night shift at a hospital so I did not receive the voicemail until 3:30 P.M. because that's the time I woke up. I looked up their phone number and called. After a few short minutes I told the person who answered that I was upset because they didn't have the arrangement available, they called me 38 minutes before 3 pm to rearrange another delivery time and that my sister had her heart set on these flowers and I wanted her to have them. She offered to get me a different arrangement and I refused because that's not what I had ordered. After putting me on hold she told me she could get me an arrangement sent to my sisters house by tomorrow from a local florist. I replied, will she receive the ones that I ordered when they become available as well and she said no we are not sending you two arrangements. I informed her that I was not satisfied and wanted a refund. She put me on hold and after a few seconds came back and told me your refund will be back in your account in one business day. Then hung up on me. No apology, no thank you for your service, nothing. What type of business are they running where not only did they not even attempt to remedy a problem that they created by selling a product that they had out of stock, but where their employees don't leave call back numbers and hang up on people who are upset because of a mistake that was on their part. I could've gotten the flowers from another website and send to my sister by Tuesday but I picked them and this is what I ended up with. I would like the company to acknowledge the issue and get me some sort of remedy because I feel like I was treated with much disrespect and nothing was even offered in order to solve the issue they created. I had to call my sister and her husband and explain to them why the roses I ordered for her weren't going to be there and to let my sister know that she should probably go to work tomorrow as nothing will be coming for her after she had spent the day gushing about her surprise. Very disappointed.Desired Settlement: I want this business to make it right. I was disregarded by your employees and nothing was offered as a remedy. Offering to get me an arrangement from a local florist is not a remedy. I could've done that myself instead of choosing to order from your website. The reason I ordered the arrangement that I did was because it was unique and not available locally.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of their order. As an extended apology, on behalf of our company we will aslo be sending out a complimentary arrangement valued at $51.99 to be used at anytime. We went ahead and emailed the customer a twenty dollar gift card that can also be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I placed an order for a balloon bouquet for a very important birthday. I called to place this order rather than online to confirm that the gift would be recieved on time, and was assured that it would be. Today is the birthday, and when I asked the recepient they recieved nothing. Called the company and offered to try to have the balloons delivered tomorrow, but not an option as the recepient is leaving for a trip. Ended up disappointing a very special person in my life as he got nothing for his birthday. When I called customer service they told me that they would refund my money, and send a confirmation email, nothing, I called again and was assured I would get a confirmation email, still nothing. Now, not only have they made me disappoint someone special on his birthday, I have had to call 4 times to try to get an email for $ refund, and have no confirmation of this.Desired Settlement: When you pull up this website it shows 4.4 stars. This is very decieving, lots of complaints w the Revdex.com. [redacted] gives it a 1.5 star rating. Havent gotten an confirmatory email regarding the promised refund, even though I called twice to specifically request a refund confirmation via email. Lousy service, I want my refund ASAP.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a future complimentary arrangement to any recipient of the customers choice. Please let us know if there is anything else we can do regarding this case.

Review: I purchased flowers for my girlfriend for the first time since we were together for her birthday none the less.. paid $70 for a deluxe rose and carnation package. According to their website this one would look the most similar to the picture on the website. Picture shows approximately a dozen roses and about a dozen and a half red carnations. She receives 60% greens 5 roses and 5 carnations. But this is just the beginning. I email complain they ask for a 2nd chance. I give it to them, the florist [redacted] comes and takes the flowers away from my girlfriend at her work place and gives her nothing. They said we are unsure when you will get replacements. This after we had an agreement for them to be replaced by 515pm. I then give them another chance.. for the day after her birthday. They promise an upgrade to premium package that will not disappoint. That comes in today after embarrassing her at work. What do I receive?? A better display with a few more roses 10 to be exact and a few carnations still no where near the original deluxe package. I am done giving chances. I will be reporting this as fraud to my bank account as I am with you right now. Sincerely [redacted]Desired Settlement: A full... not currently partial refund. Not only for the misrepresentation of a product, but for the trouble and embarrassment caused for my girlfriend on her birthday, as well as the specialness of giving flowers being taken away as this was the first time I gave her flowers in our relationship. I have pictures available upon request.

Business

Response:

This case has been completely resolved. We have re delivered the correct arrangement to the recipient, along with a $20.00 gift card. Customer still was not happy so we did go ahead and refund the account in full. I have tried to contact the customer several times in regards to this case. I have left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case

Thank you

Review: I ordered flowers for a friends birthday on Thursday, February 4th to be delivered on Friday, February 5th. There are 2 locations I could have had them sent to. It wasn't until I called my friend the next day that I found out she never received them. I called that night to find out why she didn't get the flowers and waited over 10 minutes to speak to someone and had to hang up before anyone picked up. I called today when I had time to wait for someone to pick up. The girl said that they were delivered at 6:32 pm on the 5th. When ordering the flowers I was concerned about what time they would be delivered. It was noted on their website that they deliver until 5:00 pm for businesses and 6:00 pm for residential. She gets off at 6:00 so I knew it would be fine. I even put that it was a business and not residential for that reason. When speaking to the girl I found out they were delivered to 1 of the 2 locations she wasn't at. I don't understand why they didn't call me when they realized she wasn't there. She said that they kist left the flowers. Normally, they make sure they get to the right person. They should have called me so that I could've come to get the flowers because who knows what happened to them since they "just left them there." I called that location and spoke with the manager and he said their store never received flowers. He said "I'm the owner, I would have seen the flowers had they arrived". The girl I was speaking to who was clearly new, as I could hear her asking someone what to say, said all they could do was give me a $15 credit. $15 only covers shipping with their flowers. And what was I going to do, order more flowers and hope that they show up? No. $15 was not acceptable to me.Desired Settlement: I would prefer they just deliver the flowers that I purchased to her. But I would accept a full refund as well.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have refunded the service charge of $14.99. As an extended apology on behalf of our company we have also emailed the customer a twenty dollar gift card that can be used at anytime for a future purchase. Please let us know if there is anything else we can do regarding this case.

Review: This company promises same day delivery on their website for orders placed before 12PM local time (at the delivery site). This is false advertising. My order still has not been delivered to the recipient and the occasion has been ruined. There are multiple Revdex.com complaints that echo my complaint and yet the company continues to falsely advertise. How can the Revdex.com accredit this company in light of many, many complaints regarding false advertising? Yes, they offer to refund the money, but the occasion is ruined. This is not an occasional error - there are multiple complaints. I request that the Revdex.com put an end to this company's false advertising. The company's website should not guarantee same day delivery. Or, at least, there should be multiple disclaimers stating that delivery may be delayed.Desired Settlement: 1. I request a refund.2. The Revdex.com should not allow this company to continue its false advertising. My complaint is but another in a string of complaints. Either the company needs to stop its false advertising of "same day delivery" or it should lose its Revdex.com accreditation.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: The item I ordered is not the item that was received. Not even a close approximation to the item ordered. Other items in order were completely ommited.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: On 5/6/2015, I purchased a floral arrangement, on-line, for the "Harmony, Serenity & Style" arrangement for my spouse, which included orchids, my spouses favorite flower. I also paid for same day delivery. I had used your service before for flowers I sent to a friend in [redacted] and was very pleased with the service I received and the arrangement sent. However, this time, the flowers WERE NOT delivered the same day, as promised and as I paid for. After contacting FromYouFlowers.com about the issue, they apologized to me, assured me that the arrangement would be delivered the next day, as an "ENHANCED" arrangement. I replied telling them, that this was not satisfactory, and they recounted stating, they would refund 15% of the purchase price to my credit card. I accepted this offer. The following day, I received an e-mail from my spouse thanking me for the flowers and I asked them to send me a picture. When I saw the picture, I was SHOCKED. THEY WERE NOT THE FLOWERS THAT I HAD ORDERED!!! I immediately contacted FromYouFlowers.com and let them know of the situation, included a photo of the arrangement, the order number and told them how frustrated I was and that I WANTED A FULL REFUND. As of this writing to you, I have sent them two subsequent e-mails and still NO RESPONSE from either e-mail. I even gave them a deadline to respond and told them that I would be filing a Revdex.com complaint....STILL NO RESPONSE. When I placed the order, I printed a copy of the "Order Confirmation" which shows a picture of the floral arrangement I selected and paid extra for delivery for; it also has the order number - [redacted]. In my e-mails to "[redacted]", I included this information and the picture of the flowers received. NO RESPONSE. So, this brings me to contacting you, in hopes that you can rectify the situation and get me a full refund, as I did not get the item I ordered; nor did the recipient receive them on the day they were supposed too and as I paid for.Desired Settlement: I am asking for an apology for 1). the error in the delivery date and the incorrect floral arrangement, 2). an apology for not responding to my e-mails, 3). a FULL IMMEDIATE REFUND of the total purchase price of $54.32, back to my [redacted] credit card, being that the item ordered was not received and...the arrangement that was received, was not delivered on the day as promised and paid for.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a call of apology to the recipient. Customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers from From You Flowers on Tuesday for same day delivery. It was two different boquets going to the same place, one for my boyfriend and I's anniversary and the other for his mother for Mother's Day. I spent about $75 which was expensive enough and then to find out they WERE NOT delivered on the same day. Not only were these important, I was expecting them to be there on time. I got a phone call stating they would give me a $10 credit and upgrade the boquet. Well, it turns out who I spoke to on the phone failed to tell me they went to two diffetent shops. On Wednesday, my boyfriend's mother got hers right away, but my boyfriend didn't. I was infuriated at this point. I didn't spend the money for this to happen. Finally by the end of the day on Wednesday he got them...still late. This is very upsetting that a business wouldn't even offer a refund for being late and etc. I just get a $10 credit? Um, no. I will NEVER be ordering flowers again from these people. I do not recommend this business to anybody.Desired Settlement: I want a full refund for both boquets totalling what I spent which was about $75.00

Business

Response:

This case has been completely. We have credited back one of the customers orders in full due to late delivery. We have also emailed the customer a twenty-dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered flowers to be delivered from this company. I received a delivery confirmation, but the flowers were never delivered. I tracked my order on their website [redacted] using the order number they emailed to me, but it said delivery was not confirmed yet. I thought this was odd since they sent me a confirmation email. So I looked up customer reviews, which all claimed this company was a fraud. No flowers are ever delivered. I was charged $54.98.Desired Settlement: I would like my order refunded in full.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a floral wreath for my mother's funeral. The picture of the wreath on the website looked beautiful. The actual wreath that they delivered had about a third of the flowers shown on the website. I called and ordered the wreath on a Wednesday morning at 9:15 am and requested that it be delivered Thursday. I paid extra to expedite the delivery by Noon on Thursday. At 4:15 Thursday, when I arrived at the funeral home, the flowers still had not been delivered. I called the fromyouflowers[redacted] phone number and was put on hold for 15 minutes. After guests started arriving, and I finally got to talk to a representative on the phone, the wreath was delivered. I was embarrassed to have people see the wreath I ordered for my mother's funeral. It looked nothing like the picture on the website. I asked the representative what could be done since it was late. He said they would refund the $4.99 expedited delivery fee. I told him I was not happy and that I would never order from them again. He said he would send me a $20 gift card to use on a future order. I am requesting a full refund of $126.22. I don't want to order from this company again. Their website says "Satisfaction Guaranteed", but they don't follow through with their promise.

Product_Or_Service: [redacted] Order_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting a full refund of $126.22.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also emailed the customer a $20.00 gift card to use towards a future purchase. Please let us know if there is anything else we can do regarding this case.