From You Flowers

Review: I Ordered flowers on 02/11/2016, paid additional same day delivery fee and was informed that flowers would be delivered by 5pm on that day. Delivery was never made or even attempted on such date. I contacted From you flowers to inquire about the flowers and was told that a delivery had been attempted at 3:45 and notice had been left at the recipients door. This was not true as I contacted my Mother-in-law and she advised that she had been home all day and delivery had not been attempted nor had a notice been left. I emailed the company several times with no response and called first thing in the morning the following day. I was informed that they would contact the florists and make sure that they would be delivered today. I called after 9am to follow up and they were still giving me the run around. They told me that they contacted the florists and they informed them that the recipient lived in a gated community that needed access to enter. This is not the case as the recipient lives in a apartment complex with public access. I was also told that they had left recipient numerous messages which is also untrue. After much time wasted on the phone the flowers were finally delivered at 12pm and they looked nothing like what I had paid for. I was embarrassed for what was actually delivered. The arrangement didn't have hardly any flowers, it was very pale and most of it consisted of greenery and fillers. I contacted customer service several times and they hung up on me after holding for 30 minutes.Desired Settlement: I would like to be refunded as the arrangement looked very cheap, nothing like what I picked out and was not delivered on the same day as promised.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. Please let us know if there is anything else we can do regarding this order.

Review: after ordering flowers for a grieving widow, the florist they chose neglected to deliver flowers but instead a note on her door for her to pick them up. I called and emailed the company (from you flowers) to address and rectify the after receiving an email stating will be delivered, failed to do so but instead left another note for this poor elderly woman postponement of delivery. more sorrow more headaches I called and asked to speak w/ corporate or supervisor and the person who answered stated he doesnt know who he works for who is supervisor is and did not know who pays him. he blatently over the phone spit in my face (a phone childish raspberry" and said hey I have a job... I almost fell off my chair this is not a game. I finally spoke to a woman named Andrea "a supervisor" promised to rectify I need not go to corporate. well this is still not resolved my sons grandmother has no flowers but a note to pick them up. again and again I received excuses and then promises. this is todays customer service at its worst. I know who pays me but apparently they dont. this is highly inexcusable behavior from any company in CS. they should be ashamed to be in business. I asked for refund they said 10% . it wasnt about the money it is about delivering the goods and promise.Desired Settlement: 29.99 amount paid for flowers (not the aggravation and heartache) and an apology to the recipient. who just lost her husband.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: On July 21st I went online and ordered a flower arrangement to be delivered on Wed. July 23rd for an elderly friends birthday. On Friday night July 25th I talked to her and she said she never received the flowers or a call from anyone stating they were trying to deliver any flowers. So I emailed my complaint to the the company that night and spoke with someone from the company the following morning, Saturday July 26th. The lady I spoke with assured me that they would give me a free upgrade on the arrangement and deliver it that afternoon. They did not deliver it that day or the following day. Finally on Sunday night at about 11:30 PM my time I emailed them again and asked them to refund the money they charged my credit card for the flowers they never delivered. I am still not sure if the charge was ever credited back to me. I haven;t gotten notice of that from my credit card company yet but I am furious that over the course of 5 days, they NEVER EVEN made an ATTEMPT to deliver her flowers even though they had already charged my credit card. And even when I spoke with them about it and waited two more days for the delivery, it never happened. Then after all that, I had to contact them back to ask for a refund because they never even had the decency to call me or tell me they were not going to deliver the flowers.Desired Settlement: I would like an apology sent to the lady who should have received the flowers explaining that I had ordered AND paid for the flower delivery as well as contacted them twice to find out why they were not delivered, and that despite my attempts, THEY FAILED TO MAKE GOOD ON A PROMISE TO DELIVER A BOUQUET OF FLOWERS. I want the money they charged me to be refunded!!! I also want them to at least have the common courtesy of contacting the customer when they fail to deliver as promised.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement to be delivered to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered a same day delivery floral arrangement (as advertised with guaranteed delivery by 6pm) for my mom's birthday today January 2nd. The flowers were $30+ and delivery was $14.99 with an additional $2.99 fee for ordering same day. I went to my mom's house immediately after work at 6pm and noticed she had not yet received her delivery which was supposed to be a surprise. I called customer service and advised them of this and I was put on hold. When the rep came back to the line, she advised me she couldn't give me any updates because she can't get in touch with the florist. I then preceded to remind her of the advertisement of their service that I ordered, that guaranteed a same delivery on today January 2nd and that it would be received by 6pm; It is now about 630 as we are having this conversation. She offered no other resolution other than you will receive an email confirmation when it is delivered. Again, I explained to her that I was not satisfied with what she was saying because it went against their advertisement and I specifically ordered the flowers for today which is my mom's birthday. All she could say was sorry and that she could call the florist tomorrow January 3rd and follow up. I expressed my dissatisfaction with this arrangement and asked what is the company going to do about this problem; she offered me a $10 gift card and to call my "recipient" and explain what happened. I was so insulted at this point. Why would I want the recipient to be notified of a surprise flower delivery and the gift card is not necessary because I will no longer be a customer with future orders. I also asked about my cancellation options because at this point what's the use of sending her flowers late; the rep told me if I did that and the flowers get delivered tomorrow then the florist would then have the right to go back and pick up the flowers. I couldn't believe my ears! Add insult to injury. I am completely disappointed in this type of service. This is not only false advertisement but deceptive business practice. I have already paid for my order but I do not have a product. This is one of the most humiliating transactions I've had. Not only will my mom not get her birthday present from me, my father also delayed his own birthday plans so that my mom would be home to receive her delivery. I see that there are over 600+ complaints about the same thing and it really worries me that nothing has been done with this company. No one has bothered to follow up with me this evening to see if the flowers were ever delivered after my phone call, which they were not, nor did anyone call earlier to say there was a problem or that it would be delayed.Desired Settlement: I would like a full refund of my purchase that I prepaid for in the expectation of receiving items within the guaranteed time frame. I am not interested in larger floral arrangements or gift cards.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers for a friends birthday on Thursday, February 4th to be delivered on Friday, February 5th. There are 2 locations I could have had them sent to. It wasn't until I called my friend the next day that I found out she never received them. I called that night to find out why she didn't get the flowers and waited over 10 minutes to speak to someone and had to hang up before anyone picked up. I called today when I had time to wait for someone to pick up. The girl said that they were delivered at 6:32 pm on the 5th. When ordering the flowers I was concerned about what time they would be delivered. It was noted on their website that they deliver until 5:00 pm for businesses and 6:00 pm for residential. She gets off at 6:00 so I knew it would be fine. I even put that it was a business and not residential for that reason. When speaking to the girl I found out they were delivered to 1 of the 2 locations she wasn't at. I don't understand why they didn't call me when they realized she wasn't there. She said that they kist left the flowers. Normally, they make sure they get to the right person. They should have called me so that I could've come to get the flowers because who knows what happened to them since they "just left them there." I called that location and spoke with the manager and he said their store never received flowers. He said "I'm the owner, I would have seen the flowers had they arrived". The girl I was speaking to who was clearly new, as I could hear her asking someone what to say, said all they could do was give me a $15 credit. $15 only covers shipping with their flowers. And what was I going to do, order more flowers and hope that they show up? No. $15 was not acceptable to me.Desired Settlement: I would prefer they just deliver the flowers that I purchased to her. But I would accept a full refund as well.

Business

Response:

This case has been completely resolved. We have spoken with our customer and have refunded the service charge of $14.99. As an extended apology on behalf of our company we have also emailed the customer a twenty dollar gift card that can be used at anytime for a future purchase. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a bouquet for my sister to surprise her from her husband from their website on Saturday. I selected the delivery date of Tuesday 2/16/16 and informed my brother in law. My sister took the day off of work to wait for her surprise at home. I received a call from this company at 2:22 P.M. letting me know that I was to call before 3 PM if I wanted them to send me a replacement bouquet by tomorrow because the product they offered was not available. The person on the phone did not leave a call back number and the number they called me from was simply 752-0. I work night shift at a hospital so I did not receive the voicemail until 3:30 P.M. because that's the time I woke up. I looked up their phone number and called. After a few short minutes I told the person who answered that I was upset because they didn't have the arrangement available, they called me 38 minutes before 3 pm to rearrange another delivery time and that my sister had her heart set on these flowers and I wanted her to have them. She offered to get me a different arrangement and I refused because that's not what I had ordered. After putting me on hold she told me she could get me an arrangement sent to my sisters house by tomorrow from a local florist. I replied, will she receive the ones that I ordered when they become available as well and she said no we are not sending you two arrangements. I informed her that I was not satisfied and wanted a refund. She put me on hold and after a few seconds came back and told me your refund will be back in your account in one business day. Then hung up on me. No apology, no thank you for your service, nothing. What type of business are they running where not only did they not even attempt to remedy a problem that they created by selling a product that they had out of stock, but where their employees don't leave call back numbers and hang up on people who are upset because of a mistake that was on their part. I could've gotten the flowers from another website and send to my sister by Tuesday but I picked them and this is what I ended up with. I would like the company to acknowledge the issue and get me some sort of remedy because I feel like I was treated with much disrespect and nothing was even offered in order to solve the issue they created. I had to call my sister and her husband and explain to them why the roses I ordered for her weren't going to be there and to let my sister know that she should probably go to work tomorrow as nothing will be coming for her after she had spent the day gushing about her surprise. Very disappointed.Desired Settlement: I want this business to make it right. I was disregarded by your employees and nothing was offered as a remedy. Offering to get me an arrangement from a local florist is not a remedy. I could've done that myself instead of choosing to order from your website. The reason I ordered the arrangement that I did was because it was unique and not available locally.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of their order. As an extended apology, on behalf of our company we will aslo be sending out a complimentary arrangement valued at $51.99 to be used at anytime. We went ahead and emailed the customer a twenty dollar gift card that can also be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: so I've been planning to surprise my long time girlfriend with some flowers, just because. I was shopping around and I found Fromyouflowers.com I ordered 1 and half dozen roses a vase and a balloon. they were supposed to come today before 5/16/13 10:30am, I paid extra for it. time rolled around to 10:45am and I didn't receive a call from my lady so I knew something was wrong. I looked online and seen that my flowers were still en route but was delayed. I called customer service and explained to them that I had a whole day planned and today was going to be special but it became a very unpleasant experience. I first spoke to the customer service lady who wasn't able to make it right she was speaking to be in a very condescending tone and I had to ask her at least 6 times to speak to a supervisor. I wasn't able to cancel my order because it was en route but it'd be pointless to get it 5/17/13 because everything was planned for today. I waited another 8 to 10 minutes holding to speak with her and she explained that she couldn't refund me my money or cancel my order. they are networked with many florists in the Sacramento area but are located in the east coast. I told her to please just call one of the florist in Sacramento they are partnered with to make things right and have the order I placed delivered today and she once again told me I couldn't do it. I payed around 75 dollars for a bouquet of roses that will mean nothing tomorrow. she also told me that I couldn't refuse shipment because it was a perishable item. definitely the worse experience I've had to deal with from an online flower shop, I will never use them again and strongly recommend that you dont use them either because they wont make things right and they wont give a refund for a service that they cant deliver.

Product_Or_Service: 1.5 dozen roses a vase and a balloon

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I stated with the supervisor that all I wanted was for the order that I placed to be delivered on time today because my plans were for today. then when she said that she wouldnt be able to help me with that I asked to cancel and refund me my money, then she refused that. what a horrible experience

Business

Response:

Business Response /* (1000, 5, 2013/05/20) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I had ordered Flowers from youflowers for my Neices 16th Birthday and they were not delivered at all. They have time frame as 9 to 6 PM on there website. I have also attached the documentation related to this.

Product_Or_Service: Flower and Balloon Delivery

Order_Number: XXXXXXXX?

Desired Settlement: DesiredSettlementID: No settlement requested - for

I guess there is nothing I need for settlement fromyouflowers can do because some things money cannot buy. They spoiled my nieces Birthday and our wishes to her.

Business

Response:

Business Response /* (1000, 5, 2013/07/09) */

We have resolved this complaint. The customer emailed us stated they did not wish to be contacted and just simply wanted to report us. They confirmed they received their full refund. At this time, there is nothing further we can do as the order has been refunded in full and the customer does not wish for any further contact. Please feel free to contact us with any questions or concerns. Thank you.

Consumer Response /* (3000, 7, 2013/07/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

This is not about Money and I lost the day and my wishes did not reach my niece. What if I place order and do not pay will they accept that? Somethings money cannot buy and that is the reason I want this to reflect this on the website of Revdex.com so people know what service they should accept.

The refund was my right because I did not receive the service.They did not do any favor to me on that.

Review: I ordered a sympathy arrangement on 12/30/13 for 12/31/13 delivery. Flowers arrived on time. However, the arrangement that came was NOTHING like the one I ordered. I searched online for several hours for arrangements and by chance found the one that was sent to me when my sister passed away. The one I received from P[redacted] was so lovely in person and I wanted the same feeling I had when I received them for this family. Im very unhappy with what was sent by From You Flowers and wish there had been some communication the two times I contacted customer service about delivery that they wouldn't be able to complete the order. When I was on the phone they weren't able to get the florist on the line to speak with them regarding the delivery or receipt of the order. Once it was delivered, the recipient sent a picture of what they received and there were no similarities to the product I ordered except the color of the flowers. There were a total of 17 emails between 12/31/13 and 1/2/14 between myself and From You Flowers customer service. They did not live up to the guarantee of 100% money back guarantee. They refunded less than $20.00 of a $98.00 order and offered a $20 off COUPON which I advised was pointless since due to the quality and hassle, I will never order from this company again to use it. In one of the emails they offered 50% off and have yet to refund anymore money besides the $20. Horrible customer service, they advertise one thing and deliver another, and they don't stick to any guarantees they advertise.Desired Settlement: Complete, 100% refund.

Business

Response:

This case has been completely resolved. We have sent an email and left the customer a message letting them know we will be refunding their account in full. Please let us know if there is anything else we can do regarding this case.

Review: I purchased flowers for my girlfriend for the first time since we were together for her birthday none the less.. paid $70 for a deluxe rose and carnation package. According to their website this one would look the most similar to the picture on the website. Picture shows approximately a dozen roses and about a dozen and a half red carnations. She receives 60% greens 5 roses and 5 carnations. But this is just the beginning. I email complain they ask for a 2nd chance. I give it to them, the florist [redacted] comes and takes the flowers away from my girlfriend at her work place and gives her nothing. They said we are unsure when you will get replacements. This after we had an agreement for them to be replaced by 515pm. I then give them another chance.. for the day after her birthday. They promise an upgrade to premium package that will not disappoint. That comes in today after embarrassing her at work. What do I receive?? A better display with a few more roses 10 to be exact and a few carnations still no where near the original deluxe package. I am done giving chances. I will be reporting this as fraud to my bank account as I am with you right now. Sincerely [redacted]Desired Settlement: A full... not currently partial refund. Not only for the misrepresentation of a product, but for the trouble and embarrassment caused for my girlfriend on her birthday, as well as the specialness of giving flowers being taken away as this was the first time I gave her flowers in our relationship. I have pictures available upon request.

Business

Response:

This case has been completely resolved. We have re delivered the correct arrangement to the recipient, along with a $20.00 gift card. Customer still was not happy so we did go ahead and refund the account in full. I have tried to contact the customer several times in regards to this case. I have left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case

Thank you

Review: I placed an order for a balloon bouquet for a very important birthday. I called to place this order rather than online to confirm that the gift would be recieved on time, and was assured that it would be. Today is the birthday, and when I asked the recepient they recieved nothing. Called the company and offered to try to have the balloons delivered tomorrow, but not an option as the recepient is leaving for a trip. Ended up disappointing a very special person in my life as he got nothing for his birthday. When I called customer service they told me that they would refund my money, and send a confirmation email, nothing, I called again and was assured I would get a confirmation email, still nothing. Now, not only have they made me disappoint someone special on his birthday, I have had to call 4 times to try to get an email for $ refund, and have no confirmation of this.Desired Settlement: When you pull up this website it shows 4.4 stars. This is very decieving, lots of complaints w the Revdex.com. [redacted] gives it a 1.5 star rating. Havent gotten an confirmatory email regarding the promised refund, even though I called twice to specifically request a refund confirmation via email. Lousy service, I want my refund ASAP.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a future complimentary arrangement to any recipient of the customers choice. Please let us know if there is anything else we can do regarding this case.

Review: Ordered Flowers for my wife to be delivered where she works. I ordered expedited delivery for them to be delivered in 4 hours. The were delivered 6 hours later and they were the wrong arrangement. I called the service and explained this and was informed that the correct arrangement would be delivered the next day but they were going to pick up the arrangement that was sent in error which further caused inconvenience and embarrassment for my wife at work. The next day while my wife was in a meeting, the delivery person showed up asking for the flowers that were already delivered and she was contacted by the front desk that her flowers where here and that she needed to bring the other flowers down. She couldn't leave her meeting so the delivery person left the proper arrangement and said that he would return to pick of the other flowers. I called the service again explaining that this was unacceptable and was told that it was "policy" that they had to pick up the other arrangement. The delivery person showed up again and my wife was still in a meeting and this time had to step out of the meeting to bring the flowers down to the front desk, again causing her embarrassment with her coworkers and her manager. At this point,my wife called me annoyed at what was going on with the florist. What was meant to be a nice gesture to make my wife happy, turned into an embarrassment as well as inconvenience with my wife and I.Desired Settlement: I believe I should be compensated for the ridiculous actions of this company for the inconvenience and the resulting annoyance by y wife with me for something I intended to make her happy.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I was told I would receive a full refund but never received it the products I ordered were dead on arival after 2 delivery atempsDesired Settlement: I would like my full refund as promissed

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card to be used at anytime. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] ive never been refunded yet nor seen any changes in my credit card account of a refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: The product was Delivered to a DOCK of the Location not to the Main Entrance that would make Sense for Floral Deliveries. I have to have People in the Hospital Hunt down the Delivery. For the Cost of the product and paying extra from specific delivery this is unacceptable.Desired Settlement: I would like to be compensated for the Delivery cost and the extra cost of specific Time Delivery.

Business

Response:

This case has been completely resolved. We have credited back the customer $7.99, along with a twenty dollar gift card. The customer is very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

I also had delivery problems in Okla City area. Beware, just because you choose a delivery date doesn't mean they'll deliver it then. They deliver when they think it's appropriate (or probably convenient, like when like have other orders being delivered).
I ordered Wed for Thur delivery (Sat funeral). I emailed them when they weren't delivered on Thursday. They blamed it on the local florist recommendation so the flowers would be 'fresh' for the services. Wouldn't give me local florist name because of 'privacy' issues. Thursday evening, I requested (by email) they at least be delivered early on Friday, and was told they would be delivered before visitation at 6:00 pm. I think our email said they were delivered at 4:53 pm. The flowers were very nice, but delivery time is something very important to me. $127 order, I expected better service.

Review: Guaranteed delivery of sympathy flower was not done on agreed upon date. Moreover, I was not notified that there were problems with delivery.

Ordered flowers for my deceased uncle Saturday morning, 8/17/13. Site suggested I still had over 4 hours for GUARANTEED same day delivery. I really needed the flowers because we are already at odds for not being able to attend the funeral. So I paid the premium to ensure of the same day/weekend delivery. After all burial was on Sunday, 8/18/13 so having the flower there 8/17/13 would at least show our sincerity despite not being able to make the 18 hr drive.

Checked all afternoon to see if there were flowers delivered and still no flowers. Went to the website 5:00 pm and performed an inquiry and had no answer. I did a manual/online inquiry and was told an answer will be provided within an hour. Waited for a phone call and still nothing. 3 hours later and still had no answer. Finally received an e-mail in the evening the e-mail stated that:

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery 8/19/2013 with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused.

My uncle is going to be buried 8/18 and they cannot deliver until 8/19??? What really irked me is that nobody even attempted to call or e-mail me that there was a problem the entire day. I had to take the initiative to follow through my order. When I determined that there was a problem with my order, it was too late. I had no other means of getting flowers delivered to them at 10 in the evening for same day delivery. Had they notified me then, I may have been able to find flowers through other flower courier service.

I called customer service asking why no one bothered to inform me that there was a problem with my order. No one can provide an answer. Instead I was offered that they will include an apology with the flowers. Are you kidding? It is too late. My uncle is buried by the time the flower is delivered. The damage is done. I asked customer service if there was a way to have this delivered Sunday morning, she asked me to hold and when she returned she said she can credit me for the delivery fee. At that point I was floored. I felt hopeless and helpless. It was too late to place an order so I had no choice but to accept their offer. I would rather my relatives receive late flowers with an apology than nothing at all.

Nevertheless, I feel there were so many things things From You Flowers failed on.

1. They failed to honor their guarantee.

2. They failed to notify their customer when there is a problem. If they had notified me, I would have been able to find another solution.

3. They failed to offer a fair solution. I felt I had no choice but to accept the late delivery just so that I can salvage the embarrassment the late delivery have put me into.

Needless to say, I am extremely disappointed. This is the first time I've used From You Flowers and this is going to be the last time. I was suckered by the marketing slogan "Best Overall Quality and Price by CNBC". Desired Settlement: I had no choice but to accept the late delivery to show my family that I made an effort to have the flowers delivered on time. The late delivery is still unacceptable. I should not have to pay for the flowers since the company failed to honor their commitment.

Business

Response:

Business Response /* (1000, 5, 2013/08/28) */

This has been resolved entirely. We spoke to the customer on August 27th and refunded their order in full. Additionally, we provided the customer with a $15 gift certificate to utilize on any future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I have ordered from From You Flowers multiple times. However my last three deliveries involve deliveries to the Atlantic County area, more Ventnor or Atlantic City. I am a loyal customer who buy flowers nearly 3 times a month, however my last three deliveries have either not been made in the time guaranteed or it was never delivered at all. I even pay extra for delivery by 12pm. Each time I've had to cancel my order and request a refund, even when I gave the company detailed descriptions and the telephone numbers of the recipient. I have made several complaints to the company but they have not improved their service in my area. They are working with a florist who cannot keep to the FROM YOU FLOWERS guarantee. I can only imagine the complaints in the other areas of the country. They do not keep their delivery promises nor delivery at the time that I paid extra for Its simply bad business and I will spend over $100 for flowers each month consistently.

Product_Or_Service: flowers

Order_Number: XXXXXXXX, XXXXXXXX,

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Request they find a better florist to deliver the products who is reliable and can stick to their guarantee. Its simply bad business. They are losing a great customer.

Business

Response:

Business Response /* (1000, 5, 2013/09/05) */

This has been resolved to the best of our capabilities. We called the customer and emailed her three times in an attempt to rectify this situation for the customer. We wanted to assure her that we would address these issues with our delivering affiliate and could notate on her account to no longer use them on her orders. Additionally, we sent the customer a $20.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/09/06) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Review: I ordered a funeral arrangement cross two days ahead of the funeral service and though it was not necessary, I paid the extra money to guarantee an AM delivery for the funeral service. One hour prior to the service I received a call that they could not "find anyone" to complete the order. This is not acceptable at all. Funerals are already very difficult and this kind of horrible, unethical service one hour prior to the service is incomprehensible.

I called and the customer service person stated they would refund my money which is the least they can do; however, the money has yet to be refunded.

Revdex.com, I am also questioning your credibility due to you giving this company an A+ rating when they have 614 complaints! I own a business and I am Revdex.com accredited....now I am questioning why I pay you?

This whole situation is completely unsatisfactory!Desired Settlement: At the very least, this money must be credited immediately

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. We were able to get in contact with the customer and offered a future complimentary arrangement to any recipient of her choice to be delivered at anytime. The customer has declined this offer currently, but let us know if she changes her mind she will contact us back. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: I ordered a floral wreath for my mother's funeral. The picture of the wreath on the website looked beautiful. The actual wreath that they delivered had about a third of the flowers shown on the website. I called and ordered the wreath on a Wednesday morning at 9:15 am and requested that it be delivered Thursday. I paid extra to expedite the delivery by Noon on Thursday. At 4:15 Thursday, when I arrived at the funeral home, the flowers still had not been delivered. I called the fromyouflowers[redacted] phone number and was put on hold for 15 minutes. After guests started arriving, and I finally got to talk to a representative on the phone, the wreath was delivered. I was embarrassed to have people see the wreath I ordered for my mother's funeral. It looked nothing like the picture on the website. I asked the representative what could be done since it was late. He said they would refund the $4.99 expedited delivery fee. I told him I was not happy and that I would never order from them again. He said he would send me a $20 gift card to use on a future order. I am requesting a full refund of $126.22. I don't want to order from this company again. Their website says "Satisfaction Guaranteed", but they don't follow through with their promise.

Product_Or_Service: [redacted] Order_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting a full refund of $126.22.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. We have also emailed the customer a $20.00 gift card to use towards a future purchase. Please let us know if there is anything else we can do regarding this case.

Review: Hello -

I ordered a Bouquet of Deluxe flowers for a co-worker. I paid extra to have them delivered in 4 hours. I called 10 am and the flowers arrived at almost 5 pm (no within 4 hours). On top of that they were nothing deluxe, just yellow flowers. I am sorry but I was not happy with how they looked. I contacted the business and spoke with a supervisor and asked her to please refund my money $59.96 Thank you.Desired Settlement: The flowers in the photo in the web site look gorgeous but my co-worker received just a bunch of yellow flowers. That was a joke! I want a refund of what I paid please $59.96

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you