From You Flowers

Review: I ordered flowers for an [redacted] in the hospital. I was emailed two different orders with two different order numbers. I had only ordered one thing. The clerk asked me twice for my [redacted] number. It was recorded ,appearing so to be able to charge me twice for one order. I looked their business up on Revdex.com, saw the alerts. I called the business, and complained about being charged twice for one order. The clerk [redacted] told me it was a duplicate . It was not a duplicate, as it was on two different order numbers. I was told the money charged extra for the "duplicate" would be deposited back in to my account. I accepted that. I hung up then. After thinking about it and all the complaints already placed against the business I decided to cancel my order. I called the florist back. The clerk [redacted] said my order would be cancelled. I also emailed the florist and reiterated for both orders that I wanted them cancelled. So far only one amount of one order is deposited back into my account. The other"duplicate" amount charged to my account has not been deposited to my account.Desired Settlement: They are obviously doing dirty business practices, and should be closed down from all the complaints listed by the Revdex.com against them, aside from my bad experience . they really should have been closed down before anyone else gets burned by them.

Consumer

Response:

The complaint did not affect my health, but the site would not let me change my answer from yes to no.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount on both orders. We have also given the customer a $20.00 gift card as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a funeral arrangement cross two days ahead of the funeral service and though it was not necessary, I paid the extra money to guarantee an AM delivery for the funeral service. One hour prior to the service I received a call that they could not "find anyone" to complete the order. This is not acceptable at all. Funerals are already very difficult and this kind of horrible, unethical service one hour prior to the service is incomprehensible.

I called and the customer service person stated they would refund my money which is the least they can do; however, the money has yet to be refunded.

Revdex.com, I am also questioning your credibility due to you giving this company an A+ rating when they have 614 complaints! I own a business and I am Revdex.com accredited....now I am questioning why I pay you?

This whole situation is completely unsatisfactory!Desired Settlement: At the very least, this money must be credited immediately

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. We were able to get in contact with the customer and offered a future complimentary arrangement to any recipient of her choice to be delivered at anytime. The customer has declined this offer currently, but let us know if she changes her mind she will contact us back. Please let us know if there is anything else we can do regarding this order.

Thank you

Review: On Sunday october 6 I ordered flowers for delivery on tuesday the 8th, I even paid $4.99 extra to have them delivered before 1pm. At 3pm on tuesday I checked the order status and it said the flowers were delivered, but no flowers had been delivered.Desired Settlement: I just want my money back so I can send flowers using another service. The total was $68.83

Business

Response:

I have tried to contact the customer several times in regards to this case. Unfortunately we cannot locate an order number for this customer. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

I also had delivery problems in Okla City area. Beware, just because you choose a delivery date doesn't mean they'll deliver it then. They deliver when they think it's appropriate (or probably convenient, like when like have other orders being delivered).
I ordered Wed for Thur delivery (Sat funeral). I emailed them when they weren't delivered on Thursday. They blamed it on the local florist recommendation so the flowers would be 'fresh' for the services. Wouldn't give me local florist name because of 'privacy' issues. Thursday evening, I requested (by email) they at least be delivered early on Friday, and was told they would be delivered before visitation at 6:00 pm. I think our email said they were delivered at 4:53 pm. The flowers were very nice, but delivery time is something very important to me. $127 order, I expected better service.

Review: Ordered to be filled 21st of Feb after numerous calls told would not be filled until the 24th.Desired Settlement: No charge on card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: My best friend's mother passed away unexpectedly on Friday.I'm a military wife and live in Arizona, they were located in South Carolina and I could not get there in time for the service or viewing.I picked out a beautifully dipicted wreath of flowers on their website, paid for same day delivery and expodited shipping for delivery within 4 hours after ordering. I ordered the flowers at 9am South Carolina time and the viewing was from 4-5pm...plenty of time. Hours later the company calls and tells me that "there are NO florists open in Charleston on Sunday". She was full of [redacted]...She promised to get the arrangement there for the service the following day before 2pm with an upgrade.She was to refund the expodited and delivery fees. The next day I get a phone call after the service has already started and is almost over stating that the florist that took on the order cancelled at the last minute. I was furious!!! I told her that I only wanted to speak to a manager...finally after telling her 10 times, she found someone for me to talk to.I spoke with a young lady who kept appologizing, promised me a refund, to call my best friend and appologize to her personally from the company for failing to come through and she was going to send out a free bouquet of flowers...The following day I called my best friend to see if they called to appologize and they did not.I would not recommend this company to anyone...I wouldn't send flowers to my dog from this company....someone needs to take action, I'm thinking it's me!

Product_Or_Service: White Standing Spray Deluxe

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I want the deluxe bouquet to be sent to her gravesite, this time and once a year for the next 5 years on the anniversary of her death.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

This has been resolved entirely. We called the customer to confirm that a full refund was issued to their account. Additionally, we confirmed that the complimentary arrangement was delivered. We also called the recipient and apologized. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I placed an order on January 20,2015, for my sister because she was ordained on Saturday, January 24, 2015. The flowers was delivered on Friday, January 23,2015. My sister then posted the flowers on a social network. And when I saw the the flowers I was immediately confused as to why the flowers did not resemble the flowers that I thought she was to receive. I called the next day to let them know that I was not satisfied about the flowers that was delivered. The first person I talked to put me on hold and the phone was then disconnected after holding on for 15 minutes. So I called back and explained the problem to another representative and even she looked at the picture and her exact words was, "Oh my God!" so she put me on hold and the phone was disconnected after holding for an additional 15 minutes again. So, my lunch break was over so I called when I got back to my department and I spoke with [redacted], I think her name was, and she looked at the picture as the other representatives did and she said the same thing that the flowers did not look the same as the flowers that was delivered. She assured me that she would send out a fresh bouquet of flowers that Monday. Monday come, NO FLOWERS. So I called back again and spoke with someone and he put me on hold as they all did and tried to contact that Florist, and he did not get an answer. Now my sister has flowers and was expecting a fresh bouquet of flowers and now we are both disappointed. I haven't asked them for my money back but I am requesting if I can to get my money back.Desired Settlement: This company need to make sure before their customers receive the product, in this case flowers, that the florist show them a picture or let them know what they have before deliverance.

Business

Response:

This case has been completely resolved. We have re delivered the product, along with a refund in the amount of $14.99. We have also emailed the customer a $20.00 gift card to use on a future order. Please let us know if there is anything else we can do regarding this case.

Review: Ordered and paid for delivery of flowers, expedited to ensure it would arrive before the business closed. After the date of the selected delivery, I was informed no such delivery took place. When using the Track form on the website, twice, I received no response to my queries. Then, when contacting customer service, was only told the flowers were delivered and was given no other information. Flowers still haven't shown up. Never received of any confirmation of information, yet my card was still billed.Desired Settlement: I'd rather they just finish the job I paid for. I would rather be contacted by email through my profile in their purchasing system as that is how I have logged all correspondence so far.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.

Review: My husband sent me flowers to my office at work. He used From You FLowers, on line. When the flowers arrived they were sent to my desk but I was not in my office so I did not have a way to refuse them. I do not like them. I called From You Flowers and told them that I did not like them and that I would like to exchange them for something of equal or lesser value. They told me that I was not the customer so they could not do anything. It is not easy for my husband to email because he is in a different country and on military assignment. Their internet access is not always operating and he not often close to a computer. I would be happy to take them back to the florist myself but they would not tell me the florist that they used. My husband was offered a $15.00 gift card. I am not sure how that is going to fix the issue. The flowers I was sent were $70. I would even accept something of much less value and I do not want to keep the arrangement that I was sent. I called three times and was in no way offered any help. I would think that especially with this being holiday times that business would make things a little easier for service members. Doug cannot get me anything in person. Everything is online and he cannot see what it looks like in person. I'm just asking for an exchange.Desired Settlement: I would like an exchange or equal or lesser value. Just 12 long stem red roses.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: Hello -

I ordered a Bouquet of Deluxe flowers for a co-worker. I paid extra to have them delivered in 4 hours. I called 10 am and the flowers arrived at almost 5 pm (no within 4 hours). On top of that they were nothing deluxe, just yellow flowers. I am sorry but I was not happy with how they looked. I contacted the business and spoke with a supervisor and asked her to please refund my money $59.96 Thank you.Desired Settlement: The flowers in the photo in the web site look gorgeous but my co-worker received just a bunch of yellow flowers. That was a joke! I want a refund of what I paid please $59.96

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I have ordered from From You Flowers multiple times. However my last three deliveries involve deliveries to the Atlantic County area, more Ventnor or Atlantic City. I am a loyal customer who buy flowers nearly 3 times a month, however my last three deliveries have either not been made in the time guaranteed or it was never delivered at all. I even pay extra for delivery by 12pm. Each time I've had to cancel my order and request a refund, even when I gave the company detailed descriptions and the telephone numbers of the recipient. I have made several complaints to the company but they have not improved their service in my area. They are working with a florist who cannot keep to the FROM YOU FLOWERS guarantee. I can only imagine the complaints in the other areas of the country. They do not keep their delivery promises nor delivery at the time that I paid extra for Its simply bad business and I will spend over $100 for flowers each month consistently.

Product_Or_Service: flowers

Order_Number: XXXXXXXX, XXXXXXXX,

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Request they find a better florist to deliver the products who is reliable and can stick to their guarantee. Its simply bad business. They are losing a great customer.

Business

Response:

Business Response /* (1000, 5, 2013/09/05) */

This has been resolved to the best of our capabilities. We called the customer and emailed her three times in an attempt to rectify this situation for the customer. We wanted to assure her that we would address these issues with our delivering affiliate and could notate on her account to no longer use them on her orders. Additionally, we sent the customer a $20.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (2110, 7, 2013/09/06) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Review: Guaranteed delivery of sympathy flower was not done on agreed upon date. Moreover, I was not notified that there were problems with delivery.

Ordered flowers for my deceased uncle Saturday morning, 8/17/13. Site suggested I still had over 4 hours for GUARANTEED same day delivery. I really needed the flowers because we are already at odds for not being able to attend the funeral. So I paid the premium to ensure of the same day/weekend delivery. After all burial was on Sunday, 8/18/13 so having the flower there 8/17/13 would at least show our sincerity despite not being able to make the 18 hr drive.

Checked all afternoon to see if there were flowers delivered and still no flowers. Went to the website 5:00 pm and performed an inquiry and had no answer. I did a manual/online inquiry and was told an answer will be provided within an hour. Waited for a phone call and still nothing. 3 hours later and still had no answer. Finally received an e-mail in the evening the e-mail stated that:

Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery today. With your permission, we would be happy to send the delivery 8/19/2013 with a note of apology explaining the delay or we would be happy to even call the recipient to personally apologize. Please accept our sincere apologies for any inconvenience this may have caused.

My uncle is going to be buried 8/18 and they cannot deliver until 8/19??? What really irked me is that nobody even attempted to call or e-mail me that there was a problem the entire day. I had to take the initiative to follow through my order. When I determined that there was a problem with my order, it was too late. I had no other means of getting flowers delivered to them at 10 in the evening for same day delivery. Had they notified me then, I may have been able to find flowers through other flower courier service.

I called customer service asking why no one bothered to inform me that there was a problem with my order. No one can provide an answer. Instead I was offered that they will include an apology with the flowers. Are you kidding? It is too late. My uncle is buried by the time the flower is delivered. The damage is done. I asked customer service if there was a way to have this delivered Sunday morning, she asked me to hold and when she returned she said she can credit me for the delivery fee. At that point I was floored. I felt hopeless and helpless. It was too late to place an order so I had no choice but to accept their offer. I would rather my relatives receive late flowers with an apology than nothing at all.

Nevertheless, I feel there were so many things things From You Flowers failed on.

1. They failed to honor their guarantee.

2. They failed to notify their customer when there is a problem. If they had notified me, I would have been able to find another solution.

3. They failed to offer a fair solution. I felt I had no choice but to accept the late delivery just so that I can salvage the embarrassment the late delivery have put me into.

Needless to say, I am extremely disappointed. This is the first time I've used From You Flowers and this is going to be the last time. I was suckered by the marketing slogan "Best Overall Quality and Price by CNBC". Desired Settlement: I had no choice but to accept the late delivery to show my family that I made an effort to have the flowers delivered on time. The late delivery is still unacceptable. I should not have to pay for the flowers since the company failed to honor their commitment.

Business

Response:

Business Response /* (1000, 5, 2013/08/28) */

This has been resolved entirely. We spoke to the customer on August 27th and refunded their order in full. Additionally, we provided the customer with a $15 gift certificate to utilize on any future purchase. Please feel free to contact us with any other questions or concerns. Thank you!

Review: To Whom It May Concern:This is to advise you that the above referenced order was not delivered, but my bank account has already been charge for the floral arrangement, stuffed animal, and an additional charge for delivery on a holiday (Valentines 2/14/14). This makes the third time I have ordered from your company and the orders have not been delivered as agreed. Neither time was there any contact made to myself or the recipient to made other arrangements for delivery. I am requesting a full refund of the charges in the this matter. It is very important that the florist that did fulfill the orders not be held accountable for the delays, it is obvious that fromyouflowers.com is not making proper processing within the fromyouflowers.com because my previous orders came from different florists all together. Truly[redacted]Desired Settlement: Full refunded and a verbal & written explanation

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and offered to send her a $30.00 gift card at which the customer declined. We then offered the customer as an extended apology to send a complimentary arrangement- that was declined as well. If customer decides she would like the gift card or our company to set up a complimentary arrangement we would be more then happy to still honor this. Please let us know if there is anything else we can do regarding this case.

Review: Fromyouflowers.com did not honor their service delivery guarantee and did not present a reasonable solution in this dispute. Seeking full refund.

Two weeks prior to delivery, I confirmed an order for a flower arrangement from their website. It came with a very specific arrangement, based on the pricing option I selected I was to expect a bouquet similar to what was pictured on the website. However upon delivery, the flowers were not as bountiful or in bloom as photographed. Some of the flowers were either old, wilted, possibly both. The flowers did not come in a pink vase as described. The service delivery guarantee assured if I was not satisfied I would be offer the choice of a refund or replacement, of my choice. When responding via email I was presented with a $15 gift certificate (mind you the total charges were $48). I replied seeking a better settlement, and they offered only a 20% refund. Since I did not receive a reasonable replacement, and since I was not given a choice as the website had promised, only presented with options that did not solve the issue, I'm utilizing the Revdex.com channel for hopefully a better resolution.Desired Settlement: Initially I was seeking replacement flowers that looked closer and resembled more to the stock photo, both in terms of quality and quantity of flowers. Since that wasn't given, a full refund of the flowers would've suffice. But since I've had to spend so much time in seeking a resolution, for something that based on their website guarantee should've been a quick response. I'm seeking a full refund of the flowers, and the delivery (processing and handling) charges. A refund of ~$49. In addition, if customer service will not uphold the service guarantee made on their website, than the language provided should be rewritten so that the expectations of the client and potential clients are more aligned with their actual return policies and practices.

Business

Response:

Business Response /* (1000, 5, 2013/04/25) */

This has been resolved entirely. We called the customer and confirmed that we were issuing a full refund to their account. Please feel free to contact us with any other questions or concerns. Thank you.

Review: My order was not delivered on time and the company did not compensate me for their error, nor did they allow me to cancel the order.

On April 4, 2013 I placed an order online. The order total was $69.96 was charged to my credit card, of which $19.99 was the delivery charge. I indicated clearly that I wanted the order delivered on April 9, 2013. On April 11, I contacted the company to ask about the status of the order since I had checked in with the recipient and learned that the order had not yet been delivered. The customer service representative responded to tell me that the order would not be delivered until April 12. At no time prior to this was I informed by the company that an April 9 delivery was not possible. I asked to have the delivery charge ($19.99) refunded to me since the delivery was not executed as promised and the error was theirs. The representative refused. She did offer me a $20.00 gift certificate for a future order, but that would of course require me to make an additional purchase with the company. I told her that I was uninterested in a gift certificate for a future order and if it was not possible to apply the $20.00 discount to the current order then I would like to cancel the order entirely and receive a refund for the entire amount charged to my credit card. She responded to tell me that canceling the order was not possible. Desired Settlement: I would like to receive a direct refund to my credit card for the $19.99 delivery charge.

Business

Response:

Business Response /* (1000, 5, 2013/04/16) */

This has been resolved entirely. The customer confirmed that they received their full refund and the issue has been resolved. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I have used this company twice both times I received poor customer service. First time I ordered an floral arrangement for a friend she wasn't home to receive the delivery. No note was left and never showed back up to deliver the flowers. Never contacted me to let me know she wasn't home and the flowers were never received. I had to get in touch with them 3 days after the date they were supposed to be delivered by after I had figured out on my own by speaking with my friend an no mention of the flowers I had sent. Sure enough when I got in touch with a customer service rep the flowers were never sent. Also had some completely pathetic excuse as why I was never contacted on the fact. Figured it was a fluke decided to give them another try months later ordered blue iris from the web site to send to a friend for a baby shower. When she sent me a picture of the flowers they were plain white roses with blue flowers. Seeing as I spent $42 on a blue iris arrangement an white roses had been sent out in place I called to see the mistake corrected. Customer service told me that iris are not in season this time of year so "they" approved white roses as a substitute with out contacting me what so ever. Obviously not satisfied paying 42 dollars for plain white roses I told them I wanted a refund because thats not what I ordered. They told me I could have a full refund once they picked up the flowers from my friends. That clearly being the tackiest thing I've ever heard of refused to this offer after going back and forth with them trying to explain I would have never ordered the iris in the first place had their website indicated like it should that this was not possible I never would have ordered them they finally told me that they would give me a 50% refund on my bill. Well instead of giving me the 21 dollars that I deserved half of my total bill they only credited me 14 because its 50% off the arrangement only not including the delivery fees. Don't use this company poor business is being conducted.Desired Settlement: I would like to see the full amount of 21 dollars credited back to my account.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for my [redacted] on Thursday, May 7th. The product I wanted said it was available for same delivery and I wanted next day. I asked if that was going to be a problem around [redacted]'s Day and they said no, all office deliveries are delivered before 5pm. The flowers did not show up Friday and I was not notified. I called and they asked if they could make an evening delivery or over the weekend, but they do not deliver to the area where I reside. They gave me a 15% refund to deliver them on Monday. I asked that they notify me if the flowers were not going to be delivered. Monday came and went, and there was no delivery and no notification. I called again, and they apologized and I gave them one more chance to deliver them on Tuesday with a 50% discount. Again, I asked that they notify me if there are any issues. Tuesday came and went with no delivery and no notification. When I called again, they could not contact the delivery service but said the flowers had been delivered (which was not true). I told them to just cancel the whole thing and give me a full refund, which they agreed to. But they told me if the flowers show up, that my [redacted] should not sign otherwise they will charge me the full $60. So miraculously, the flowers showed up on Wednesday and I had to tell my [redacted] not to sign, which is very cruel because she really liked them. I was furious because that is so mean to do to somebody and they said they will send me a complimentary order. I scheduled it for June 1st with upgrades (balloons and chocolate) since the surprise was ruined. Well the delivery showed up, but it was not the arrangement I had originally ordered and the chocolate has been expired for 3 months!! (I told them I was going to order from them again this summer if they could deliver on June 1, but old food and wrong flowers was not what I wanted to be delivered!)Desired Settlement: I want a letter of apology written to my [redacted] for the failure to provide her the products and service that she deserves.

Business

Response:

This case has been completely resolved. We have spoken with our customer and we will be sending out another complimentary arrangement on behalf of our company, along with a new box of chocolates. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers to be delivered on 5-7-2015 to my girlfriend at work. Order # [redacted]. The order was the wrong arrangement. Since then I have been trying to work with FYF ([redacted]) and have been told many many different things. From calling them the day of the wrong arrangement being delivered, I was told the right one would be delivered as soon as possible, and was told it could be delayed because of mothers day. I agreed to that. After this I sent an email on 5/12 and never heard back. I sent another on 5/13 and was told they would send the correct flowers through an alternate vendor. On 5/14 @ 5:34a I was sent an email saying they would also discount 50% because of the troubles and had scheduled delivery for today (5/14). I receive a voicemail this afternoon saying they would not be able to deliver the flowers today, but I could call or email to confirm delivery tomorrow 5/15. I emailed that I received an email this morning titled "Delivery in 4 hours or less" and that I was about fed up hearing different answers. I get another email back telling me they have refunded the entire amount, but have not confirmed there would be any flower delivery anymore. At this point I believe they want me out of their hair and they are done trying to work this out. Then I get another email talking about how the delivery address is remote, yet its within 40 miles of [redacted] (delivery is in [redacted]) this is no where remote at all and told in the email they could do a similar item, but the soonest is 5/16. I then check their website, where I can order the flowers I ordered over a week ago with the delivery date of tomorrow 5/15. currently awaiting a response and for the refund to post.Desired Settlement: Since I was told I would get the right flowers sent, I want the right flowers... them refunding me is great, but I was promised on multiple occasions the right flower arrangement that I originally ordered.

Business

Response:

This case has been completely been resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I was completely dissatisfied with the arrangement that was sent to my fiance's mother. The picture on the website shows many red flowers, whereas I received only a few flowers places sporadically around a mound of greenery. When I contacted customer service, the lady I emailed first just offered me a refund of 15% and a $10 gift certificate to the website. Unsatisfied with this resolution, I called customer service (since most of the time companies are more willing to work with people over the phone over issues such as this) and the man I talked to reluctantly issued me a refund of a measly 20% and a $10 gift certificate to the website (which I informed him I would not be using because I would never use this website again after 2 dissatisfied orders.) I then asked to speak to a manager, and the manager offered me the same thing the man before did, nothing more. He did say that however, he would be glad to send the florist out to retrieve the arrangement if I wanted a full refund (yeah, that would look very nice--the florist taking back a gift I gave my soon to be mother-in-law!) I have never met a company that is so unwilling to meet the satisfaction of their customers. I never thought, that after reading this on their website: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you," that I would have such a hard time trying to get a company to make things right, and do what they plainly state they will do!! (I will gladly send a photo of the arrangement I received)Desired Settlement: I would like a FULL refund of the money I paid.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $20.00 gift certificate. Please let us know if there is anything else we can do regarding this case.

Review: I carefully selected and ordered a basket bouquet for my mother-in-laws birthday which was January3. I specifically wanted a certain arrangement which did not include a vase. The arrangement was in a basket. When my mother-in-law sent me a photo of the delivered flowers it looked NOTHING like what I had chosen and it was in a glass vase. I sent a message including photos to Fromyouflowers.com and they sent their apologies but stated due to seasonal issues they had the right to change the order accordingly. I don't understand how a basket is seasonal??? They offered me a 10.00 gift certificate which I declined explaining I would no longer use their company for my flower orders. They replied with a 20.00 gift card. Very disappointing. Why offer all the options on the website if they just take it upon themselves and their vendors to send whatever THEY like???Desired Settlement: I would like an arrangement more similar to the one I ordered re-delivered to my mother-in-law.

Business

Response:

This case has been completely resolved. We have spoken with our customer and set up a re delivery, along with a twenty dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.