From You Flowers

Review: My best friend's mother passed away unexpectedly on Friday.I'm a military wife and live in Arizona, they were located in South Carolina and I could not get there in time for the service or viewing.I picked out a beautifully dipicted wreath of flowers on their website, paid for same day delivery and expodited shipping for delivery within 4 hours after ordering. I ordered the flowers at 9am South Carolina time and the viewing was from 4-5pm...plenty of time. Hours later the company calls and tells me that "there are NO florists open in Charleston on Sunday". She was full of [redacted]...She promised to get the arrangement there for the service the following day before 2pm with an upgrade.She was to refund the expodited and delivery fees. The next day I get a phone call after the service has already started and is almost over stating that the florist that took on the order cancelled at the last minute. I was furious!!! I told her that I only wanted to speak to a manager...finally after telling her 10 times, she found someone for me to talk to.I spoke with a young lady who kept appologizing, promised me a refund, to call my best friend and appologize to her personally from the company for failing to come through and she was going to send out a free bouquet of flowers...The following day I called my best friend to see if they called to appologize and they did not.I would not recommend this company to anyone...I wouldn't send flowers to my dog from this company....someone needs to take action, I'm thinking it's me!

Product_Or_Service: White Standing Spray Deluxe

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Replacement

I want the deluxe bouquet to be sent to her gravesite, this time and once a year for the next 5 years on the anniversary of her death.

Business

Response:

Business Response /* (1000, 5, 2013/05/23) */

This has been resolved entirely. We called the customer to confirm that a full refund was issued to their account. Additionally, we confirmed that the complimentary arrangement was delivered. We also called the recipient and apologized. Please feel free to contact us with any other questions or concerns. Thank you.

Review: On Sunday october 6 I ordered flowers for delivery on tuesday the 8th, I even paid $4.99 extra to have them delivered before 1pm. At 3pm on tuesday I checked the order status and it said the flowers were delivered, but no flowers had been delivered.Desired Settlement: I just want my money back so I can send flowers using another service. The total was $68.83

Business

Response:

I have tried to contact the customer several times in regards to this case. Unfortunately we cannot locate an order number for this customer. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. Please let me know if there is anything else I can do regarding this case. Thank you.

Review: This company promises same day delivery on their website for orders placed before 12PM local time (at the delivery site). This is false advertising. My order still has not been delivered to the recipient and the occasion has been ruined. There are multiple Revdex.com complaints that echo my complaint and yet the company continues to falsely advertise. How can the Revdex.com accredit this company in light of many, many complaints regarding false advertising? Yes, they offer to refund the money, but the occasion is ruined. This is not an occasional error - there are multiple complaints. I request that the Revdex.com put an end to this company's false advertising. The company's website should not guarantee same day delivery. Or, at least, there should be multiple disclaimers stating that delivery may be delayed.Desired Settlement: 1. I request a refund.2. The Revdex.com should not allow this company to continue its false advertising. My complaint is but another in a string of complaints. Either the company needs to stop its false advertising of "same day delivery" or it should lose its Revdex.com accreditation.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: To Whom It May Concern:This is to advise you that the above referenced order was not delivered, but my bank account has already been charge for the floral arrangement, stuffed animal, and an additional charge for delivery on a holiday (Valentines 2/14/14). This makes the third time I have ordered from your company and the orders have not been delivered as agreed. Neither time was there any contact made to myself or the recipient to made other arrangements for delivery. I am requesting a full refund of the charges in the this matter. It is very important that the florist that did fulfill the orders not be held accountable for the delays, it is obvious that fromyouflowers.com is not making proper processing within the fromyouflowers.com because my previous orders came from different florists all together. Truly[redacted]Desired Settlement: Full refunded and a verbal & written explanation

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and offered to send her a $30.00 gift card at which the customer declined. We then offered the customer as an extended apology to send a complimentary arrangement- that was declined as well. If customer decides she would like the gift card or our company to set up a complimentary arrangement we would be more then happy to still honor this. Please let us know if there is anything else we can do regarding this case.

Review: I placed an order on January 20,2015, for my sister because she was ordained on Saturday, January 24, 2015. The flowers was delivered on Friday, January 23,2015. My sister then posted the flowers on a social network. And when I saw the the flowers I was immediately confused as to why the flowers did not resemble the flowers that I thought she was to receive. I called the next day to let them know that I was not satisfied about the flowers that was delivered. The first person I talked to put me on hold and the phone was then disconnected after holding on for 15 minutes. So I called back and explained the problem to another representative and even she looked at the picture and her exact words was, "Oh my God!" so she put me on hold and the phone was disconnected after holding for an additional 15 minutes again. So, my lunch break was over so I called when I got back to my department and I spoke with [redacted], I think her name was, and she looked at the picture as the other representatives did and she said the same thing that the flowers did not look the same as the flowers that was delivered. She assured me that she would send out a fresh bouquet of flowers that Monday. Monday come, NO FLOWERS. So I called back again and spoke with someone and he put me on hold as they all did and tried to contact that Florist, and he did not get an answer. Now my sister has flowers and was expecting a fresh bouquet of flowers and now we are both disappointed. I haven't asked them for my money back but I am requesting if I can to get my money back.Desired Settlement: This company need to make sure before their customers receive the product, in this case flowers, that the florist show them a picture or let them know what they have before deliverance.

Business

Response:

This case has been completely resolved. We have re delivered the product, along with a refund in the amount of $14.99. We have also emailed the customer a $20.00 gift card to use on a future order. Please let us know if there is anything else we can do regarding this case.

Review: Ordered to be filled 21st of Feb after numerous calls told would not be filled until the 24th.Desired Settlement: No charge on card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers for an [redacted] in the hospital. I was emailed two different orders with two different order numbers. I had only ordered one thing. The clerk asked me twice for my [redacted] number. It was recorded ,appearing so to be able to charge me twice for one order. I looked their business up on Revdex.com, saw the alerts. I called the business, and complained about being charged twice for one order. The clerk [redacted] told me it was a duplicate . It was not a duplicate, as it was on two different order numbers. I was told the money charged extra for the "duplicate" would be deposited back in to my account. I accepted that. I hung up then. After thinking about it and all the complaints already placed against the business I decided to cancel my order. I called the florist back. The clerk [redacted] said my order would be cancelled. I also emailed the florist and reiterated for both orders that I wanted them cancelled. So far only one amount of one order is deposited back into my account. The other"duplicate" amount charged to my account has not been deposited to my account.Desired Settlement: They are obviously doing dirty business practices, and should be closed down from all the complaints listed by the Revdex.com against them, aside from my bad experience . they really should have been closed down before anyone else gets burned by them.

Consumer

Response:

The complaint did not affect my health, but the site would not let me change my answer from yes to no.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount on both orders. We have also given the customer a $20.00 gift card as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers to be delivered from this company. I received a delivery confirmation, but the flowers were never delivered. I tracked my order on their website [redacted] using the order number they emailed to me, but it said delivery was not confirmed yet. I thought this was odd since they sent me a confirmation email. So I looked up customer reviews, which all claimed this company was a fraud. No flowers are ever delivered. I was charged $54.98.Desired Settlement: I would like my order refunded in full.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers from From You Flowers on Tuesday for same day delivery. It was two different boquets going to the same place, one for my boyfriend and I's anniversary and the other for his mother for Mother's Day. I spent about $75 which was expensive enough and then to find out they WERE NOT delivered on the same day. Not only were these important, I was expecting them to be there on time. I got a phone call stating they would give me a $10 credit and upgrade the boquet. Well, it turns out who I spoke to on the phone failed to tell me they went to two diffetent shops. On Wednesday, my boyfriend's mother got hers right away, but my boyfriend didn't. I was infuriated at this point. I didn't spend the money for this to happen. Finally by the end of the day on Wednesday he got them...still late. This is very upsetting that a business wouldn't even offer a refund for being late and etc. I just get a $10 credit? Um, no. I will NEVER be ordering flowers again from these people. I do not recommend this business to anybody.Desired Settlement: I want a full refund for both boquets totalling what I spent which was about $75.00

Business

Response:

This case has been completely. We have credited back one of the customers orders in full due to late delivery. We have also emailed the customer a twenty-dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: On 5/6/2015, I purchased a floral arrangement, on-line, for the "Harmony, Serenity & Style" arrangement for my spouse, which included orchids, my spouses favorite flower. I also paid for same day delivery. I had used your service before for flowers I sent to a friend in [redacted] and was very pleased with the service I received and the arrangement sent. However, this time, the flowers WERE NOT delivered the same day, as promised and as I paid for. After contacting FromYouFlowers.com about the issue, they apologized to me, assured me that the arrangement would be delivered the next day, as an "ENHANCED" arrangement. I replied telling them, that this was not satisfactory, and they recounted stating, they would refund 15% of the purchase price to my credit card. I accepted this offer. The following day, I received an e-mail from my spouse thanking me for the flowers and I asked them to send me a picture. When I saw the picture, I was SHOCKED. THEY WERE NOT THE FLOWERS THAT I HAD ORDERED!!! I immediately contacted FromYouFlowers.com and let them know of the situation, included a photo of the arrangement, the order number and told them how frustrated I was and that I WANTED A FULL REFUND. As of this writing to you, I have sent them two subsequent e-mails and still NO RESPONSE from either e-mail. I even gave them a deadline to respond and told them that I would be filing a Revdex.com complaint....STILL NO RESPONSE. When I placed the order, I printed a copy of the "Order Confirmation" which shows a picture of the floral arrangement I selected and paid extra for delivery for; it also has the order number - [redacted]. In my e-mails to "[redacted]", I included this information and the picture of the flowers received. NO RESPONSE. So, this brings me to contacting you, in hopes that you can rectify the situation and get me a full refund, as I did not get the item I ordered; nor did the recipient receive them on the day they were supposed too and as I paid for.Desired Settlement: I am asking for an apology for 1). the error in the delivery date and the incorrect floral arrangement, 2). an apology for not responding to my e-mails, 3). a FULL IMMEDIATE REFUND of the total purchase price of $54.32, back to my [redacted] credit card, being that the item ordered was not received and...the arrangement that was received, was not delivered on the day as promised and paid for.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a call of apology to the recipient. Customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: The item I ordered is not the item that was received. Not even a close approximation to the item ordered. Other items in order were completely ommited.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: My husband sent me flowers to my office at work. He used From You FLowers, on line. When the flowers arrived they were sent to my desk but I was not in my office so I did not have a way to refuse them. I do not like them. I called From You Flowers and told them that I did not like them and that I would like to exchange them for something of equal or lesser value. They told me that I was not the customer so they could not do anything. It is not easy for my husband to email because he is in a different country and on military assignment. Their internet access is not always operating and he not often close to a computer. I would be happy to take them back to the florist myself but they would not tell me the florist that they used. My husband was offered a $15.00 gift card. I am not sure how that is going to fix the issue. The flowers I was sent were $70. I would even accept something of much less value and I do not want to keep the arrangement that I was sent. I called three times and was in no way offered any help. I would think that especially with this being holiday times that business would make things a little easier for service members. Doug cannot get me anything in person. Everything is online and he cannot see what it looks like in person. I'm just asking for an exchange.Desired Settlement: I would like an exchange or equal or lesser value. Just 12 long stem red roses.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: Ordered and paid for delivery of flowers, expedited to ensure it would arrive before the business closed. After the date of the selected delivery, I was informed no such delivery took place. When using the Track form on the website, twice, I received no response to my queries. Then, when contacting customer service, was only told the flowers were delivered and was given no other information. Flowers still haven't shown up. Never received of any confirmation of information, yet my card was still billed.Desired Settlement: I'd rather they just finish the job I paid for. I would rather be contacted by email through my profile in their purchasing system as that is how I have logged all correspondence so far.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.

Review: My order was not delivered on time and the company did not compensate me for their error, nor did they allow me to cancel the order.

On April 4, 2013 I placed an order online. The order total was $69.96 was charged to my credit card, of which $19.99 was the delivery charge. I indicated clearly that I wanted the order delivered on April 9, 2013. On April 11, I contacted the company to ask about the status of the order since I had checked in with the recipient and learned that the order had not yet been delivered. The customer service representative responded to tell me that the order would not be delivered until April 12. At no time prior to this was I informed by the company that an April 9 delivery was not possible. I asked to have the delivery charge ($19.99) refunded to me since the delivery was not executed as promised and the error was theirs. The representative refused. She did offer me a $20.00 gift certificate for a future order, but that would of course require me to make an additional purchase with the company. I told her that I was uninterested in a gift certificate for a future order and if it was not possible to apply the $20.00 discount to the current order then I would like to cancel the order entirely and receive a refund for the entire amount charged to my credit card. She responded to tell me that canceling the order was not possible. Desired Settlement: I would like to receive a direct refund to my credit card for the $19.99 delivery charge.

Business

Response:

Business Response /* (1000, 5, 2013/04/16) */

This has been resolved entirely. The customer confirmed that they received their full refund and the issue has been resolved. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Fromyouflowers.com did not honor their service delivery guarantee and did not present a reasonable solution in this dispute. Seeking full refund.

Two weeks prior to delivery, I confirmed an order for a flower arrangement from their website. It came with a very specific arrangement, based on the pricing option I selected I was to expect a bouquet similar to what was pictured on the website. However upon delivery, the flowers were not as bountiful or in bloom as photographed. Some of the flowers were either old, wilted, possibly both. The flowers did not come in a pink vase as described. The service delivery guarantee assured if I was not satisfied I would be offer the choice of a refund or replacement, of my choice. When responding via email I was presented with a $15 gift certificate (mind you the total charges were $48). I replied seeking a better settlement, and they offered only a 20% refund. Since I did not receive a reasonable replacement, and since I was not given a choice as the website had promised, only presented with options that did not solve the issue, I'm utilizing the Revdex.com channel for hopefully a better resolution.Desired Settlement: Initially I was seeking replacement flowers that looked closer and resembled more to the stock photo, both in terms of quality and quantity of flowers. Since that wasn't given, a full refund of the flowers would've suffice. But since I've had to spend so much time in seeking a resolution, for something that based on their website guarantee should've been a quick response. I'm seeking a full refund of the flowers, and the delivery (processing and handling) charges. A refund of ~$49. In addition, if customer service will not uphold the service guarantee made on their website, than the language provided should be rewritten so that the expectations of the client and potential clients are more aligned with their actual return policies and practices.

Business

Response:

Business Response /* (1000, 5, 2013/04/25) */

This has been resolved entirely. We called the customer and confirmed that we were issuing a full refund to their account. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered a funeral plant on-line 5/25/13 with instructions to deliver 5/26/13. I have ordered before and know an email confirmation of delivery is sent shortly after the delivery. As of 10:00 PM 5/26/13 I hadn't rec'd a confirmation. I emailed the company and rec'd an email back reassuring me the plant had been delivered. Sunday around 11:00 a.m. one of their reps called to tell me the plant had not yet been delivered, even though I had rec'd a confirmation the evening before. He stated the florist they contract had not been able to deliver the flowers, but would have them there before the funeral that would commence in a couple of hours. I was not happy. I asked that he cancel the order and I would make other arrngmts (in the form of a memorial or cash donation to the widow). He argued about the cancellation and finally said he would contact the florist. He then called back and said he couldn't get it cancelled. We both argued (him just as much as me) and then hung up on me. Another email was sent saying they had tried calling me, which I verified on all of our phones they DID NOT TRY TO CONTACT ME. They say they are going to issue a credit to my charge acct of 50%.The funeral service was very small and I wanted the flowers to be there the day before so family and friends could enjoy them. I did hear from the family the plant was received and was nice to have, as there weren't many flowers at the service. This is the main reason I wanted them there on Saturday.I live 6 hours from this small town and know there are other folks in this situation. We can't be there, so we need to have confidence in the florist's integrity. Like I said, if I had known the plant hadn't been delivered on the day requested and they agreed upon, I would have made another gesture to this family.

Product_Or_Service: Funeral Plnt

Order_Number: 91193717 (#XXXX-XXXX

Desired Settlement: DesiredSettlementID: Refund

I am totally dissatisfied with the late service, the email that said it had been delivered, the rep that hung up on me & the rep that called today and said she had tried prior to contact me. I would like a full refund.

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account. This was the customer's desired resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered a quite expensive flower arrangement for my mother for mother's day. She was alone, out-of-town handling her sister's estate, as her sister just passed away, so I wanted this to be extra special. I spend $123.33 total on the order. When the order was delivered, it was not even remotely the item I had ordered, and they forgot a $20.00 item that was added on and charged for. My mom, who is not a complainer, told me that what she did receive was partially dead and she wouldn't have accepted that product, even if it was what I paid for, even though it was worth about half of what I paid. The florist that fulfilled the order said they would only give her a credit, not a refund. I proceeded to call the company immediately and sat on hold for five minutes and no one ever answered. I contacted their customer service department via e-mail in the evening of Saturday, May 9th, and I have still not received a response of any kind.Desired Settlement: I want a total refund of my order, and if they want to keep me as a client, a replacement sent to my mom for free. The latter is not as important as the refund, as they have lost my business altogether in the future, even though I have used them a few times in the recent past.

Business

Response:

We have tried to reach this customer multiple times via email and left messages, but we haven't heard back yet. At this time we have gone ahead and credited back the customer in the full amount of the order. We would be more then happy to resolve further with the customer once he contacts us back. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I carefully selected and ordered a basket bouquet for my mother-in-laws birthday which was January3. I specifically wanted a certain arrangement which did not include a vase. The arrangement was in a basket. When my mother-in-law sent me a photo of the delivered flowers it looked NOTHING like what I had chosen and it was in a glass vase. I sent a message including photos to Fromyouflowers.com and they sent their apologies but stated due to seasonal issues they had the right to change the order accordingly. I don't understand how a basket is seasonal??? They offered me a 10.00 gift certificate which I declined explaining I would no longer use their company for my flower orders. They replied with a 20.00 gift card. Very disappointing. Why offer all the options on the website if they just take it upon themselves and their vendors to send whatever THEY like???Desired Settlement: I would like an arrangement more similar to the one I ordered re-delivered to my mother-in-law.

Business

Response:

This case has been completely resolved. We have spoken with our customer and set up a re delivery, along with a twenty dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.

Review: I was completely dissatisfied with the arrangement that was sent to my fiance's mother. The picture on the website shows many red flowers, whereas I received only a few flowers places sporadically around a mound of greenery. When I contacted customer service, the lady I emailed first just offered me a refund of 15% and a $10 gift certificate to the website. Unsatisfied with this resolution, I called customer service (since most of the time companies are more willing to work with people over the phone over issues such as this) and the man I talked to reluctantly issued me a refund of a measly 20% and a $10 gift certificate to the website (which I informed him I would not be using because I would never use this website again after 2 dissatisfied orders.) I then asked to speak to a manager, and the manager offered me the same thing the man before did, nothing more. He did say that however, he would be glad to send the florist out to retrieve the arrangement if I wanted a full refund (yeah, that would look very nice--the florist taking back a gift I gave my soon to be mother-in-law!) I have never met a company that is so unwilling to meet the satisfaction of their customers. I never thought, that after reading this on their website: "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you," that I would have such a hard time trying to get a company to make things right, and do what they plainly state they will do!! (I will gladly send a photo of the arrangement I received)Desired Settlement: I would like a FULL refund of the money I paid.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of their order, along with a $20.00 gift certificate. Please let us know if there is anything else we can do regarding this case.

Review: I have used this company twice both times I received poor customer service. First time I ordered an floral arrangement for a friend she wasn't home to receive the delivery. No note was left and never showed back up to deliver the flowers. Never contacted me to let me know she wasn't home and the flowers were never received. I had to get in touch with them 3 days after the date they were supposed to be delivered by after I had figured out on my own by speaking with my friend an no mention of the flowers I had sent. Sure enough when I got in touch with a customer service rep the flowers were never sent. Also had some completely pathetic excuse as why I was never contacted on the fact. Figured it was a fluke decided to give them another try months later ordered blue iris from the web site to send to a friend for a baby shower. When she sent me a picture of the flowers they were plain white roses with blue flowers. Seeing as I spent $42 on a blue iris arrangement an white roses had been sent out in place I called to see the mistake corrected. Customer service told me that iris are not in season this time of year so "they" approved white roses as a substitute with out contacting me what so ever. Obviously not satisfied paying 42 dollars for plain white roses I told them I wanted a refund because thats not what I ordered. They told me I could have a full refund once they picked up the flowers from my friends. That clearly being the tackiest thing I've ever heard of refused to this offer after going back and forth with them trying to explain I would have never ordered the iris in the first place had their website indicated like it should that this was not possible I never would have ordered them they finally told me that they would give me a 50% refund on my bill. Well instead of giving me the 21 dollars that I deserved half of my total bill they only credited me 14 because its 50% off the arrangement only not including the delivery fees. Don't use this company poor business is being conducted.Desired Settlement: I would like to see the full amount of 21 dollars credited back to my account.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.