From You Flowers

Review: The flowers were delivered LATE (twice) and arrived wilted and pitiful in comparison to picture on website. For the "premium" upgrade promised, a dead plant was included with brown leaves in a ugly tray. I am embarrassed and heartsick. Vendor offers lame apologies but flat refuses to make it right other than a refund. I asked that a beautiful arrangement be sent right away to make up for this faux pas. Vendor states there is no florist within Philadephia able to do this. There is a plethora of similar complaint on the web. This vendor advertises falsely and instead of providing the service promised, simply says "we apologize." I spent HOURS trying to reason with customer service.Desired Settlement: I demand a refund and a lovely arrangement delivered to cover the unacceptable delivery of wilted and dying arrangements; not to mention the delivery schedule promoised was failed TWICE. The flowers were intended to cheer someone who is sick. This is outrageously bad.

Business

Response:

This case has been completely resolved. We have re delivered this product twice to the recipient and also credited back the customer in the full amount of the order. We have also sent out a complimentary arrangement to the recipient along with the two re deliveries to the same recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On [redacted] I placed an order for a delivery of "Sugar and Sweet" flowers to be delivered [redacted]4. The company "From You Flowers, LLC" charged me $39.98 which included their service fee. The company appears to be understaffed as I tried to e-mail and call to get a refund. Their overall service is flawed and the flowers I ordered were not delivered on that day (Valentines Day) and therefore their service was not provided as stated on their website.Desired Settlement: Refund in the amount of $39.98 because the service requested was not provided. Additionally, there was a lack of customer service in order to facilitate a refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Review: I ordered flowers to be delivered on 5-7-2015 to my girlfriend at work. Order # [redacted]. The order was the wrong arrangement. Since then I have been trying to work with FYF ([redacted]) and have been told many many different things. From calling them the day of the wrong arrangement being delivered, I was told the right one would be delivered as soon as possible, and was told it could be delayed because of mothers day. I agreed to that. After this I sent an email on 5/12 and never heard back. I sent another on 5/13 and was told they would send the correct flowers through an alternate vendor. On 5/14 @ 5:34a I was sent an email saying they would also discount 50% because of the troubles and had scheduled delivery for today (5/14). I receive a voicemail this afternoon saying they would not be able to deliver the flowers today, but I could call or email to confirm delivery tomorrow 5/15. I emailed that I received an email this morning titled "Delivery in 4 hours or less" and that I was about fed up hearing different answers. I get another email back telling me they have refunded the entire amount, but have not confirmed there would be any flower delivery anymore. At this point I believe they want me out of their hair and they are done trying to work this out. Then I get another email talking about how the delivery address is remote, yet its within 40 miles of [redacted] (delivery is in [redacted]) this is no where remote at all and told in the email they could do a similar item, but the soonest is 5/16. I then check their website, where I can order the flowers I ordered over a week ago with the delivery date of tomorrow 5/15. currently awaiting a response and for the refund to post.Desired Settlement: Since I was told I would get the right flowers sent, I want the right flowers... them refunding me is great, but I was promised on multiple occasions the right flower arrangement that I originally ordered.

Business

Response:

This case has been completely been resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers for my [redacted] on Thursday, May 7th. The product I wanted said it was available for same delivery and I wanted next day. I asked if that was going to be a problem around [redacted]'s Day and they said no, all office deliveries are delivered before 5pm. The flowers did not show up Friday and I was not notified. I called and they asked if they could make an evening delivery or over the weekend, but they do not deliver to the area where I reside. They gave me a 15% refund to deliver them on Monday. I asked that they notify me if the flowers were not going to be delivered. Monday came and went, and there was no delivery and no notification. I called again, and they apologized and I gave them one more chance to deliver them on Tuesday with a 50% discount. Again, I asked that they notify me if there are any issues. Tuesday came and went with no delivery and no notification. When I called again, they could not contact the delivery service but said the flowers had been delivered (which was not true). I told them to just cancel the whole thing and give me a full refund, which they agreed to. But they told me if the flowers show up, that my [redacted] should not sign otherwise they will charge me the full $60. So miraculously, the flowers showed up on Wednesday and I had to tell my [redacted] not to sign, which is very cruel because she really liked them. I was furious because that is so mean to do to somebody and they said they will send me a complimentary order. I scheduled it for June 1st with upgrades (balloons and chocolate) since the surprise was ruined. Well the delivery showed up, but it was not the arrangement I had originally ordered and the chocolate has been expired for 3 months!! (I told them I was going to order from them again this summer if they could deliver on June 1, but old food and wrong flowers was not what I wanted to be delivered!)Desired Settlement: I want a letter of apology written to my [redacted] for the failure to provide her the products and service that she deserves.

Business

Response:

This case has been completely resolved. We have spoken with our customer and we will be sending out another complimentary arrangement on behalf of our company, along with a new box of chocolates. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered 3 dozen roses w/ vase & bow, along w/ a Large box of chocolates & Large teddy bear. The flowers came looking nothing like what I ordered, minus white stems and greenery added, no bow. The teddy bear was $25 charge to me and it has a $5 price ticket hanging from it's ear when delivered to the recipient. I've paid $230.77 for this cheaply and unprofessionally made flower's gift. I've emailed them and explained my concern along with pictures attached. I have not asked for any money back but I did tell them I will never anymore do business with them. Customers need to know of this.Desired Settlement: I just want their grade score to go down and customers to know how unprofessionally they've handled my purchase. You're not getting what you see in the pictures online.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty percent off her order. We have also refunded the customer an additional $20.00 for the teddy bear, along with a gift card that has been emailed to her. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I had ordered a tree arrangement that had roses /flowers in the advertised picture. I had ordered from them the week prior and it looked like the picture. So I felt confident that I would have no issues. However when I went to see my hairdresser yesterday when it was delivered to her it was just a tree with pine cones and some leaf filler. No flowers at all. I was embarrassed because the hairdresser doesn't know what it should look like and sorry if you pay over 60.00 for an arrangement and you get zero calls saying they don't have what's in that picture they show you online then you refund. You just don't make something that is a tree with cones and think that's sufficient.Desired Settlement: I have asked twice for a refund because honestly I don't trust these people

62.97 credit. Or I'll speak today with the card company.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent an email to the customer confirming the refund was processed on our end. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I have called the company 3 times and my flowers were never delivered. They even sent an email stating they were after I called to complain they weren

Called 3 times, the first time the lady said it was their fault

and said they would be delivered the next day. The next day I called and the guy said he couldn't get ahold of the florist but then all of a sudden I got an email stating they were delivered but in fact the were not. So now I wait till they figure something out with the florist. At this point I just want my money back. Desired Settlement: I am just looking for my 37.00 back from the company and call it a day!

Business

Response:

Business Response /* (1000, 5, 2013/05/03) */

This has been resolved entirely. The customer emailed us and informed us that they did not wish to contact us via phone or email to resolve this situation. In an attempt to rectify the situation, we have applied a refund of the full amount to the customer's account. Please allow 1-3 business days for this refund to post. Please feel free to contact us with any other questions or concerns. Thank you!

Review: The flowers I ordered for a funeral were never received. I have already paid for the flowers and the company refuses to provide proof that they were delivered. They say they are protecting their vendors rights. I even paid extra for same day delivery. I would not have known they were not delivered had I not asked the grieving family. How many other people are not receiving the product that has been purchased? How many people will ask if flowers have been delivered for a funeral?

Product_Or_Service: Floor arrangement w/banner

Order_Number: order #XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like an apology letter for the grieving family, but at least a refund of my purchase so I will be able to send a memorial gift instead.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

This has been resolved to the best of our ability. We called the customer and left a message confirming that a full refund was issued. We additionally offered an apology letter to be sent to the family. We sent this via email as well. Please feel free to contact us with any other questions or concerns. Thank you.

Review: This website has a satisfaction GUARANTEE, which can be found here at [redacted], stating "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." ... If this is the case, than that means that once again, I have been lied to, and your company has proven yet another FALSE ADVERTISEMENT. NO WHERE in this "guarantee" does it say "if you're unhappy, we'll lie to you, be rude to you, and make the florist come back and pick up the flowers that you ordered, and only THAN, will we refund your money (3-5 business days later"... Because THAT is exactly what happened to me!!!!!I ordered flowers from fromyouflowers.com to be delivered to my wife at work on 4/17/13. I specified that the order needed to arrive before 4p (because she got off at 4). I called at 12 noon on 1/17 and they lady put me on hold, then came back and said she spoke to the delivery driver, who stated it was on the truck, and would arrive long before 4, guaranteed. Well, my wife came home around 4:20 empty handed, so I had to ruin the surprise to ask where the heck her flowers were... Her work then called her at about 4:30 and said flowers just arrived for her, so she had to DRIVE back to work to get them, and drive back home... Obviously I was furious, as she could have simply driven to the florist herself if that's what I wanted her to do, but I PAID for someone to SURPRISE her at work....Needless to say, I contacted fromyouflowers, and spoke to "Nori", who offered me a 10% refund (which equates to $3.00)... I refused obviously, and she then had the NERVE to tell me that I can get a full refund IF I agree to have the florist come to my house, and take my flowers away from my wife!!!!! I of course completely lost it, and told hDesired Settlement: I WANT A REFUND IN FULL, AND I WANT MY WIFE TO BE ABLE TO KEEP HER FLOWERS. THIS COMPANY SHOULD FEEL LUCKY THAT I'M ONLY REQUESTING $30 SOMETHING IN A REFUND, WHEN THEY SHOULD BE REPORTED TO THE ATTORNEY GENERAL'S OFFICE FOR FRAUD, AND FALSE ADVERTISEMENT, AND THEY SHOULD TRULY BE SUED BY EVERYONE THAT THEY'VE DONE WRONG BY. I WANT MY FULL REFUND, AND WILL NOT ACCEPT A 10, 20, OR 30% REFUND!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else I can do regarding this case.

Review: Ordered flowers from this business, From You Flowers LLC, the order number was [redacted]. and what I received was nothing like the picture on the website and contained 3 less flowers than what is advertised. Flowers looked cheap. All the lillies blossoms were closed. Vase was tall and skinny not short and wide as advertised which would let the lillies bloom and have space rather than look all crowded which is what will happen when the delivered ones bloom. Colors on the roses are not similar, ones delivered are more white that pink. Customer service will not fulfill the 100% satisfactions guarnatee of refunding your money on the website. Only offer a partial refund and a credit for future purchase or the callous tactic of completely refunding your money and then going back to the person you sent the flowers and picking them up. This place seems to be a bait and switch operation. The pictures on the website and proffered guarantee are fraudulent inducement to get people to place orders.Desired Settlement: I would like 100% of my money refunded to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: From You flowers would not cancel my order or change my order even though it was well in advance of when the service was to be delivered.When the customer service represenitive could not help me I asked for the manager and they too refused to change my order or refund my money.Desired Settlement: Refund $52.96

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if we can do anything else regarding this case.

Review: Ordered product from this business to be delivered Monday, June 30th. Card was charged and confirmation sent. Received call on day of scheduled delivery after 5:30pm saying that product could not be delivered because a local vendor could not be found, though they had "tried all day". The product was balloons. Balloons. Not spaceships or exotic fruits. To a major metropolitan city. I asked why the company could not have notified me of the vendor difficulty earlier in the day, so I could have made other arrangements, since the ballons were for my in-laws' Anniversary party that night. They were unhelpful. I asked for a refund and was told it would take 1-3 business days. Apparently taking money happens very quickly, but returning it when the business fails takes much longer. PLEASE look at the [redacted] reviews of this business. I am not alone in my dissatisfaction. I feel duped and taken advantage of. Please investigate this company.Desired Settlement: After reading reviews from other upset customers, I worry that my money may not be refunded and also that they will sell my private information to other companies. I want a refund, but I also want the Revdex.com to be aware of the company's shady practices and numerous unhappy customers.

Business

Response:

This case has been completely resolved. We tried to contact this customer for several days and haven't heard a response back yet. We have emailed the customer confirming their account has been credited back in the full amount, along with a complimentary arrangement from our company that they can use at anytime. Please let us know if there is anything else we can do regarding this case.

Review: After making a purchase from FromYouFlowers.com (which in itself was a horrible experience) I recently started getting [redacted] magazine in the mail.I called [redacted] Magazine and they said my information was provided by From You Flowers. I never gave anyone authorization to start a magazine subscription. I googled more and found From You Flowers regularly scams [redacted] into these subscriptions all the time!Desired Settlement: I want my information completely removed from any computer or server apart of FromYouFlowers.com and any of the companies it has provided by information. I want this [redacted] magazine to stop being sent to my home. I want FromYouFlowers to stop selling [redacted]'s information and stop being a scamming company.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have emailed the customer a $20.00 gift card. Please let me know if there is anything else I can do regarding this case. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I ordered flowers on 4/27/15 to be delivered on 5/8/15. Rec'd email that local florist had a "computer glitch" and didn't have the delivery address. Flowers were for Mother's Day. They promised delivery would be made on Mon. or Tues. Could not/would not be delivered Mother's Day - too busy. Today is Wed. 5/13/15 and flowers still not delivered as far as I know since I haven't been notified and can't get a rep on phone to find out. Recording says to send email, which I did. These flowers were for Mother's Day for a 92 year old woman. Inexcusable. The florist owner should have driven the flowers directly themself in view of their serious error. Oh but, they were fully booked. Too bad. Great customer service.

I requested a full refund and cancellation. I will NEVER use this business again.Desired Settlement: Cancellation of order and full refund immediately.

They deserve a F rating.

Consumer

Response:

Thank you for your prompt action. The company has responded and agreed with my request to give a full refund. I am so frustrated with them that I would like to post it as a complaint on the Revdex.com for other prospective customers to be aware. That was my intention. Thank you, [redacted]

Review: I ordered flowers from the From You Flowers website, had them delivered, not a problem there. The problem I had was that I was sent a magazine that I did not order. And I have discovered this is an all too common problem experienced by many people. Apparently, they gave my personal information to [redacted] who in turn had me sent a copy of [redacted] for god knows what reason. I would never ever order such a lousy magazine as that. Then of course, I was worried that now I would be charged for a subscription that I never asked for. I know what this stuff means, so then I had to hassle around to try to get [redacted] to stop sending me magazines, and still don't know if they deleted me from their mailing list. They finally responded after several days stating that "Our records indicate that this subscription is included with a qualifying purchase with From You Flowers." I still have not determined if I am going to get charged to my credit card, but if I am, I will got through the roof and do everything I can to tell the world to stay away from From You Flowers and any business that sells customer information to [redacted] and other predatory companies. This is just total nonsense and waste of my valuable time. And I am far from alone. There are probably thousands getting the same experience right now. See:

I just wish we had a legal way to shut down these types of operations. Revdex.com seems to be the only avenue.Desired Settlement: If From You Flowers doesn't stop this ridiculous practice, they should be shut down. And if I am charged, I will fight tooth and nail until I am reimbursed. As of now, I don't know if I will be charged. In addition, if I am charged, I demand money for my time dealing with this problem that they created. $200 for my wasted time seems sufficient at this point, but I reserve the right to demand a further $100 per hour of my time wasted after that if this issue is not resolved as of today May 31, 2015.

Business

Response:

This case has been completely resolved. We have set up a future complimentary arrangement for this customer valued at fifty dollars. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Review: The company advertised a sale for flowers at $19.99 which was misleading. Then they required you to have a minimum order of $39.99 in order for flowers to be delivered. I paid $14.99 for shipping plus $4.99 for a delivery by 12 noon the following day. The flowers were never delivered. I don't even think this company is legit. They kept giving me the run around. 2 days later and still no flowers delivered. Long holds on phone during customer service. They did not rectify the situation. Very unprofessional and terrible service. I would not recommend at all.Desired Settlement: I want my full refund for everything that I spent including delivery and fast shipping.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I placed an order with this company on 10/15/2015 at 4:35 PM EST for an arrangement to be sent to my 11 year old daughter the next day at school on her birthday. I wanted to ensure she received it before school ended so I paid an additional 4.99 for expedited service which guaranteed delivery by 12:00 PM on 10/16/2015. The next day comes, I anticipate my daughter's excited call about her surprise, but instead I am informed she never received anything. When I contacted the company to inquire as to why the arrangement was not delivered, I was told quote "Yeah, we were going to call you because the arrangement you choose was unavailable. We wanted to know if it was okay to send a different arrangement (she said some type of arrangement but I can't recall what exactly) and if it could be delivered to a home residence." I of course declined and asked that my order be cancelled. I understand that things happen. I am in customer service myself. My question and complaint is that if the arrangement wasn't available, why wasn't I contacted earlier so I can work something out with someone local? I normally submit complaints but I truly am heartbroken that my 11 year old daughter did not receive the heartfelt gift and card I sent. I at this point only want to ensure that this company does not create the same heartbreak that it's caused me. I'm a firm believer that small things matter... And this mattered to me. I hope that the company rectify what they need to in order for this not to happen again.Desired Settlement: I would like for the company to implement whatever adjustments and/or changes necessary to ensure that deliveries are made when they are supposed to be made so that others do not have the terrible experience I did.

Business

Response:

This case has been completely resolved. We have tried to reach out to the customer multiple times via email and phone messages and have not heard back yet. At this time we have gone ahead and refunded the customer in the full amount of the order. We have also offered the customer a fifty dollar future complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a baby girl bouquet on Oct 19 to be delivered on the 20th,then 21st,contacted company 3x in regards to this,with a major run around each time,& it is now the eve of the 23rd with still NO results! I have asked for my card to be credited..still waiting! I will NEVER do business with them again!Desired Settlement: I am hoping for a credit to my card,we never received the service we requested

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $60.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you

Review: Ordered flowers, they never showed up to my recipient. Absolutely no coordination was done on their behalf whatsoever, worst experience I have EVER had in my entire life. I didn't invest my money for their delivery to come down to the final hour and then not even make the delivery. Out of the hundreds of different companies out there in this world that deliver flowers, I choose them and when I called them around noon - they sound as if they could care less and couldn't even give me an ETA. long story short - my recipient never received them and now it's too late. Absolutely pathetic. This place doesn't deserve to be in business. Worst. Experience. Ever.Desired Settlement: They said they would refund my money but it's not even about that, it's about the fact that it came down to the final hour, they didn't coordinate it at all, couldn't give me an ETA and then my recipient never ended up getting it. There really is no resolution. I just wanted to report it. They don't deserve to be in business.

Horrible experience. Never again.

Business

Response:

This case has been completely resolved. The customer was credited back in the full amount of the order, along with a $20.00 gift card. We will also be sending out a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Fromyouflowers WITHOUT PERMISSION sold/gave my information to [redacted] which is now sending me subscriptions to numerous magazines I did NOT subscribe to, using my information provided to Fromyouflowers.com while purchasing flowers. The use of my personal address, as well as credit card billing address (and credit card information) to purchase and subscribe to products without my consent or knowledge is identity theft and fraud.Desired Settlement: I need full disclosure on WHO and HOW MANY companies have been provided my personal information for purchases WITHOUT MY CONSENT and the exact uses of my personal information. I have to cancel my credit card now and put out a fraud alert - all of which is due to the improper use of sensitive and private information perpetrated by Fromyouflowers.com .

Business

Response:

This case has been completely resolved. We have gone ahead and removed the customers email to ensure no more promotional emails are being sent. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.