From You Flowers

Review: I had ordered a tree arrangement that had roses /flowers in the advertised picture. I had ordered from them the week prior and it looked like the picture. So I felt confident that I would have no issues. However when I went to see my hairdresser yesterday when it was delivered to her it was just a tree with pine cones and some leaf filler. No flowers at all. I was embarrassed because the hairdresser doesn't know what it should look like and sorry if you pay over 60.00 for an arrangement and you get zero calls saying they don't have what's in that picture they show you online then you refund. You just don't make something that is a tree with cones and think that's sufficient.Desired Settlement: I have asked twice for a refund because honestly I don't trust these people

62.97 credit. Or I'll speak today with the card company.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent an email to the customer confirming the refund was processed on our end. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered 3 dozen roses w/ vase & bow, along w/ a Large box of chocolates & Large teddy bear. The flowers came looking nothing like what I ordered, minus white stems and greenery added, no bow. The teddy bear was $25 charge to me and it has a $5 price ticket hanging from it's ear when delivered to the recipient. I've paid $230.77 for this cheaply and unprofessionally made flower's gift. I've emailed them and explained my concern along with pictures attached. I have not asked for any money back but I did tell them I will never anymore do business with them. Customers need to know of this.Desired Settlement: I just want their grade score to go down and customers to know how unprofessionally they've handled my purchase. You're not getting what you see in the pictures online.

Business

Response:

This case has been completely resolved. We have credited back the customer fifty percent off her order. We have also refunded the customer an additional $20.00 for the teddy bear, along with a gift card that has been emailed to her. Please let us know if there is anything else we can do regarding this order.Thank you

Review: On [redacted] I placed an order for a delivery of "Sugar and Sweet" flowers to be delivered [redacted]4. The company "From You Flowers, LLC" charged me $39.98 which included their service fee. The company appears to be understaffed as I tried to e-mail and call to get a refund. Their overall service is flawed and the flowers I ordered were not delivered on that day (Valentines Day) and therefore their service was not provided as stated on their website.Desired Settlement: Refund in the amount of $39.98 because the service requested was not provided. Additionally, there was a lack of customer service in order to facilitate a refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a funeral plant on-line 5/25/13 with instructions to deliver 5/26/13. I have ordered before and know an email confirmation of delivery is sent shortly after the delivery. As of 10:00 PM 5/26/13 I hadn't rec'd a confirmation. I emailed the company and rec'd an email back reassuring me the plant had been delivered. Sunday around 11:00 a.m. one of their reps called to tell me the plant had not yet been delivered, even though I had rec'd a confirmation the evening before. He stated the florist they contract had not been able to deliver the flowers, but would have them there before the funeral that would commence in a couple of hours. I was not happy. I asked that he cancel the order and I would make other arrngmts (in the form of a memorial or cash donation to the widow). He argued about the cancellation and finally said he would contact the florist. He then called back and said he couldn't get it cancelled. We both argued (him just as much as me) and then hung up on me. Another email was sent saying they had tried calling me, which I verified on all of our phones they DID NOT TRY TO CONTACT ME. They say they are going to issue a credit to my charge acct of 50%.The funeral service was very small and I wanted the flowers to be there the day before so family and friends could enjoy them. I did hear from the family the plant was received and was nice to have, as there weren't many flowers at the service. This is the main reason I wanted them there on Saturday.I live 6 hours from this small town and know there are other folks in this situation. We can't be there, so we need to have confidence in the florist's integrity. Like I said, if I had known the plant hadn't been delivered on the day requested and they agreed upon, I would have made another gesture to this family.

Product_Or_Service: Funeral Plnt

Order_Number: 91193717 (#XXXX-XXXX

Desired Settlement: DesiredSettlementID: Refund

I am totally dissatisfied with the late service, the email that said it had been delivered, the rep that hung up on me & the rep that called today and said she had tried prior to contact me. I would like a full refund.

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to their account. This was the customer's desired resolution. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered a quite expensive flower arrangement for my mother for mother's day. She was alone, out-of-town handling her sister's estate, as her sister just passed away, so I wanted this to be extra special. I spend $123.33 total on the order. When the order was delivered, it was not even remotely the item I had ordered, and they forgot a $20.00 item that was added on and charged for. My mom, who is not a complainer, told me that what she did receive was partially dead and she wouldn't have accepted that product, even if it was what I paid for, even though it was worth about half of what I paid. The florist that fulfilled the order said they would only give her a credit, not a refund. I proceeded to call the company immediately and sat on hold for five minutes and no one ever answered. I contacted their customer service department via e-mail in the evening of Saturday, May 9th, and I have still not received a response of any kind.Desired Settlement: I want a total refund of my order, and if they want to keep me as a client, a replacement sent to my mom for free. The latter is not as important as the refund, as they have lost my business altogether in the future, even though I have used them a few times in the recent past.

Business

Response:

We have tried to reach this customer multiple times via email and left messages, but we haven't heard back yet. At this time we have gone ahead and credited back the customer in the full amount of the order. We would be more then happy to resolve further with the customer once he contacts us back. Please let us know if there is anything else we can do regarding this case.Thank you

Review: The flowers were delivered LATE (twice) and arrived wilted and pitiful in comparison to picture on website. For the "premium" upgrade promised, a dead plant was included with brown leaves in a ugly tray. I am embarrassed and heartsick. Vendor offers lame apologies but flat refuses to make it right other than a refund. I asked that a beautiful arrangement be sent right away to make up for this faux pas. Vendor states there is no florist within Philadephia able to do this. There is a plethora of similar complaint on the web. This vendor advertises falsely and instead of providing the service promised, simply says "we apologize." I spent HOURS trying to reason with customer service.Desired Settlement: I demand a refund and a lovely arrangement delivered to cover the unacceptable delivery of wilted and dying arrangements; not to mention the delivery schedule promoised was failed TWICE. The flowers were intended to cheer someone who is sick. This is outrageously bad.

Business

Response:

This case has been completely resolved. We have re delivered this product twice to the recipient and also credited back the customer in the full amount of the order. We have also sent out a complimentary arrangement to the recipient along with the two re deliveries to the same recipient. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered flowers on 4/27/15 to be delivered on 5/8/15. Rec'd email that local florist had a "computer glitch" and didn't have the delivery address. Flowers were for Mother's Day. They promised delivery would be made on Mon. or Tues. Could not/would not be delivered Mother's Day - too busy. Today is Wed. 5/13/15 and flowers still not delivered as far as I know since I haven't been notified and can't get a rep on phone to find out. Recording says to send email, which I did. These flowers were for Mother's Day for a 92 year old woman. Inexcusable. The florist owner should have driven the flowers directly themself in view of their serious error. Oh but, they were fully booked. Too bad. Great customer service.

I requested a full refund and cancellation. I will NEVER use this business again.Desired Settlement: Cancellation of order and full refund immediately.

They deserve a F rating.

Consumer

Response:

Thank you for your prompt action. The company has responded and agreed with my request to give a full refund. I am so frustrated with them that I would like to post it as a complaint on the Revdex.com for other prospective customers to be aware. That was my intention. Thank you, [redacted]

Review: This was quite possibly the WORST interaction that I have ever had with a floral company. I ordered my mother flowers for her birthday the evening before I needed them to be sent. Because of this, I ordered "Same-day flowers" and also paid $4.99 extra in order for her to receive them before noon. I waited the next day until 2 PM as I wanted to keep the delivery a surprise and still nothing from my mom. I was expecting an exciting phone call. I called the Customer Service Line for the company and the representative placed me on hold for 10 minutes. After that, I was told them there was a glitch in the computer when printing the job list that morning and that my order would not be fulfilled or able to be delivered that day AT ALL. They offered to send my mother an arrangement the next day which of course completely made the idea of "Surprise" BIRTHDAY flowers irrelevant. I then had to explain to my mother who had thought I forgot about her birthday, the entire story and she was not pleased. This morning, I expected a phone call from her saying that she had received a beautiful "upgraded" arrangement as it was supposed to be. When she FINALLY received them at 3PM, she called to tell me that the arrangement contained 2 sunflowers and carnations. It was also placed in a cheap clear basic vase after I paid for a Mason Jar on purpose since they are her favorite. That being said, at this point I was livid. Not only did I call the company at NOON to see where the flowers were, but they had also told me that it would be delivered at 1pm after lunch. My mother commented to the delivery man that the whole process was ridiculous and he said that the order wasn't even placed on their end until noon when I CALLED them to check the order status.

When I called the company again, I was greeted by perhaps the rudest human being that I have ever spoken with. After condescendingly asking me why I was complaining since the order was fulfilled, I had to explain to her that the "computer glitch" alone was unprofessional but the fact that the flowers weren't even what they were supposed to be was horrendous. She told me she could offer a 50% refund of only the arrangement price less shipping and handling (nearly $18.00) that I would be out. I tried to explain to her that I should not have to pay for something that was a day late, and looked like a child put it together. I believe the local grocery store could have made a nicer bouquet. She then offered a secondary bouquet to be delivered tomorrow. I attempted to explain to her that if they were going to offer me another bouquet that I would want them to be delivered on Mother's Day. She placed me on hold for about 8 minutes and then hung up on me. I waited 10 minutes expecting her to call me back but I ended up having to call the company for a FIFTH time. At this point I was at my wits end and was ready to throw in the towel. I was then greeted by a much friendlier representative and she offered me a full refund. With one catch! She said that if I wanted a full refund than the florist would come and pick up the arrangement. In essence, they would repossess the flowers. I could not believe that was even a thing! Who takes back flowers? Do they reuse them? I could not believe what I was hearing.

I told here that I was over it and the 60% refund would be ok as long as she received the new arrangement that she was supposed to have all along. NOT A CHANCE! She then told me that it was either the new arrangement OR the partial refund. INSANE.Desired Settlement: I would like a full refund including shipping costs as well as the CORRECT and "upgraded" arrangement sent to my mother. It is bad enough that her birthday was ruined because of this, but there is no reason that I should have had to spend 30% of my day on the phone with these people. Completely ridiculous for how quickly they took the money from me.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also emailed the customer a twenty dollar gift card, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: The organization made a mistake on my last 3 orders. They corrected 2 of their mistakes. They refuse to fix the third one. I ordered an easter basket for 2 young children and asked for 2 stuffed bunnies to be included. They only included one. When I called to have the issue resolved they said to part ways with them. They said to never place an order with their business again.Desired Settlement: Id like a complimentary easter basket sent.

Business

Response:

Good Afternoon [redacted], I'm writing to you regarding complaint ID [redacted]. Our customer, Mr. [redacted], placed an order with us back in February. On the day of delivery [redacted] called in letting us know there was an issue with his order. At the time we ended up refunding him back in full and allowing the order to still be delivered through the original florist. We also went ahead and set up a complimentary arrangement through another florist. The customer still expressing his dissatisfaction indicated that was not sufficient enough, so we ended up emailing him a $40.00 gift certificate. A few weeks later Mr. [redacted] ended up placing another order with our company. The following day he called in upset by the delivery that was made and continued to also reference his dissatisfaction with his past order in February. We immediately refunded the customer back in full, in which he was demanding another $40.00 gift certificate. We honored his request for the $40.00 gift certificate and the customer still was unsatisfied. [redacted] let us know he wanted a full refund, the gift certificate and another complimentary arrangement to the recipient. After honoring all of his request he still continued to want something else done regarding his order back in February, even though this had already been resolved 30 days prior. To ensure the customers satisfaction we went ahead and set up a third complimentary arrangement. During the course of all this the customer had placed another order with our company using his $40.00 gift card. [redacted] called in upset regarding an issue with this order that he placed with the gift certificate. He demanded that our company send out another complimentary arrangement. We let [redacted] know unfortunately we could not send out another one, We have made numerous attempts to rectify each situation with Mr. [redacted], but he has continuously called in to our company asking for more. At this time Mr. [redacted], has been refunded in full on every order, but did let him know it would probably be best he placed his orders through another company. We feel as though we have gone above and beyond for this customer, but unfortunately could not make him satisfied. We would like to consider this case closed. Please let me know if there is anything else you would like me to do regarding this case. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Good Morning,This response only further proves the incompetence of From You Flowers, and also, shows I should have written 4 different Revdex.com Complaints. The first section of their response talks about my February order. I called From You Flowers to order Valentine's Day flowers. I ordered white lilies with a red rose, in a mason jar with a red ribbon with a personalized card message. I paid by credit card. I paid for delivery to the recipient's work to be delivered on Valentine's Day, February 14. The arrangement never showed up. I called to ask about the order. They said the local florist messed up and an arrangement would go out the next day. Again, no order showed up. I called again. They said sorry, this one is on us and 3 days later, sent a random arrangement in a cheap vase that was NOTHING like what I originally ordered. The Valentine's Day order arrived on February 19th. This made me look bad, embarrassed the recipient at work and rightfully so, I called to complain. The $40 came from From You Flowers because they messed up THREE TIMES ON ONE ORDER!!!!!!!!A few weeks later I called to use the $40 certificate and place another order. I had flowers sent to a relative in hospice care. I asked for a pretty, bright arrangement to include blue flowers, as this was is family members favoritye color. A tiny arrangement with flowers that were near dead arrived in a cheap vase, no personalized card like originally ordered. I called in to ask what went wrong this time, and said I would not waste a $40 credit on dead flowers, so they gave it back to me, I never asked for it, per From You Flower's response to you. I only referenced the February order to tell them this is TWICE IN A ROW THAT THEY MAJORLY SCREWED UP AND IT IS UNACCEPTABLE!!!!I then figured, I would send something to my niece. She is 2 years old and had surgery. I used the $40 credit that was reissued and asked for A (as in ONE) FLOWER, a LARGE TEDDY BEAR and a GET WELL BALLOON. They sent my 2 year old niece, in front of my whole family who was at my sister's house, ONE FLOWER, A BEANIE BABY TEDDY BEAR, (SO SMALL!!!!!!) and a HAPPY BIRTHDAY BALLOON! I asked that they resent the arrangement with the proper size teddy bear and a GET WELL BALLOON!!!!!!!!!!!!!!!!!!!!!!!!! They wouldn't do it. They said I complained too much and that I should never order from them again. Each of theses orders has a valid complaint, and I have been nothing but embarrassed in front of the recipients, and spent NUMEROUS HOURS calling From You Flowers and talking to people and getting fake apologies and empty promises. I reject their response because it does NOT SHOW THAT THEY RESOLVED ANYTHING EVER AND ONLY MADE THEMSELVES LOOK WORSE BY ADMITTING ALL OF THEIR FAILURES!!!!!!!!!!!!!!!!!!!!!!! This case is NOT CLOSED, per the response from the company. A closed case is one where both parties leave satisfied, and HOW COULD I BE SATISFIED WITH ALL OF THESE MAJOR ERRORS????

Sincerely,

Review: After making a purchase from FromYouFlowers.com (which in itself was a horrible experience) I recently started getting [redacted] magazine in the mail.I called [redacted] Magazine and they said my information was provided by From You Flowers. I never gave anyone authorization to start a magazine subscription. I googled more and found From You Flowers regularly scams [redacted] into these subscriptions all the time!Desired Settlement: I want my information completely removed from any computer or server apart of FromYouFlowers.com and any of the companies it has provided by information. I want this [redacted] magazine to stop being sent to my home. I want FromYouFlowers to stop selling [redacted]'s information and stop being a scamming company.

Business

Response:

I have tried to contact the customer several times in regards to this case. I left my third and final message letting the customer know we are committed to resolving this issue and would like a call back at their earliest convenience. At this time we have emailed the customer a $20.00 gift card. Please let me know if there is anything else I can do regarding this case. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I ordered a beautiful flower arrangement for my wife for our 2 year anniversary which is today 8/29/2013. I put this order in Monday 8/26/2013 more than enough time to be organized. I paid an extra 4.99 to expedite the flowers and they Guaranteed me they would be there today before noon. It is now 4:30 pm and no Flowers which were scheduled to be delivered at her job. They asked me for my home address so they can deliver them there because apparentely their guarantee wasnt good enough. We now have to go home and wait for the flowers, and our dinner plans are no longer going to happen because of this, I am beyond upset because this happened. I talked to 3 people and they could not get in touch with their "florist" and also 2 emails later and nothing. I have been in worse situations with various places, and never as upset as I have been today, that is why I filing a complaint against this business. sorry for your time and Thanks for letting me vent lol.

Product_Or_Service: Luxury one and a half dozen Roses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to be re-imbursed for the total amount of $92.97 The full amount that I paid for.

Business

Response:

This has been resolved entirely. We spoke to the customer and rectified the issue. We issued the customer a full refund to his account. Additionally, we provided the customer with a complimentary arrangement on behalf of our company as an apology. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Ordered product from this business to be delivered Monday, June 30th. Card was charged and confirmation sent. Received call on day of scheduled delivery after 5:30pm saying that product could not be delivered because a local vendor could not be found, though they had "tried all day". The product was balloons. Balloons. Not spaceships or exotic fruits. To a major metropolitan city. I asked why the company could not have notified me of the vendor difficulty earlier in the day, so I could have made other arrangements, since the ballons were for my in-laws' Anniversary party that night. They were unhelpful. I asked for a refund and was told it would take 1-3 business days. Apparently taking money happens very quickly, but returning it when the business fails takes much longer. PLEASE look at the [redacted] reviews of this business. I am not alone in my dissatisfaction. I feel duped and taken advantage of. Please investigate this company.Desired Settlement: After reading reviews from other upset customers, I worry that my money may not be refunded and also that they will sell my private information to other companies. I want a refund, but I also want the Revdex.com to be aware of the company's shady practices and numerous unhappy customers.

Business

Response:

This case has been completely resolved. We tried to contact this customer for several days and haven't heard a response back yet. We have emailed the customer confirming their account has been credited back in the full amount, along with a complimentary arrangement from our company that they can use at anytime. Please let us know if there is anything else we can do regarding this case.

Review: This company advertises same day delivery of flowers for additional fees. They specify on their website hours of delivery 9-5 to a business address, and 9-6 to a residential address. I ordered flowers to a business address. At 5:45 that evening (flowers ordered approx. 11a.m. with confirmation email) nothing received. I phoned the company and was told it would take two days to verify my complaint. No explanation was offered. No attempt to rectify the situation. I contacted them by email as well. I received an email at 8:30pm telling me that my flowers were delivered to an address that closed at 5pm. There was no delivery, no product received , and they charged my credit card for this. These are deceitful business practices and deserve to be investigated.Desired Settlement: I want my credit card refunded

Business

Response:

This case has been completely resolved. We have attempted numerous times to contact the customer by phone and via email and have not heard anything back yet. We have gone ahead and refunded the customer in the full, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Review: From You flowers would not cancel my order or change my order even though it was well in advance of when the service was to be delivered.When the customer service represenitive could not help me I asked for the manager and they too refused to change my order or refund my money.Desired Settlement: Refund $52.96

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. Please let us know if we can do anything else regarding this case.

Review: Today February 8, 2016 I got an email from Fromyouflowers & and proceeded to purchase or attempt to purchase a bouquet of flowers. In my email when I pulled up the link they sent me it took me to a website that allowed me to select a bouquet of flowers and had a price point for those flowers listed on the website. On the top of the website they had listed a reminder that I could type in a coupon code [redacted] for a $13.65 Credit. The bouquet that I was interested in purchasing showed their price point of $26.34, now being that I have ordered from them before I know ahead of time that they are going to charge $14.99 for shipping/processing.

So... Here's where the fun begins - ($26.34-$13.65+$14.99=$27.68) - at least that's what's represented by the price points on their website & I also had a $20.00 credit in the form of a gift certificate due to the fact that the last order I placed with them they sent an entirely different bouquet than I had purchased. So $27.68 - $20.00 gift certificate = $7.68 balance due at this point, & well this is where it gets weird - their online checkout was trying to charge me $21.34

At this point I was confused why there was a difference in price point upon checkout so I contacted customer service and explained to them my dilemma - The first woman that I spoke with was very rude in her tone & she kept talking over me and tried arguing that the reason why I had that $26.34 price point was because I went through my email and they had applied that $13.65 credit to the bouquet and that was what the website was showing supposedly, so at that point I opened up a separate browser I went directly to their website as opposed to clicking link in email and low and behold that same exact price point was offered wether going directly to their website or when I pulled it up in email therefore validating my point and discrediting hers that the price point was different listed directly on the site.

Anytime that I would ask a question she would immediate put me on hold as opposed to just answering the question. When she finally got back on the phone I had informed her that I felt that these antics were bait and switch maneuvers and told her that I was not happy with the response that she was trying to give and asked to speak with a supervisor. Upon speaking with the supervisor her name was Alexandria L[redacted] she proceeded to try and take the same stance as the previous CSR and told me that they as a company do not double discount.

My point was that they had an illustrated price listed and visible on their website for a bouquet of flowers. Above and beyond that they had a coupon code listed on their website for that $13.65 so if you were going to try to take the stance that the $13.65 is already included as a discount then why is it they had eight other Bouquet's with the regular price scratched out and the current price with various price point differences that did not equal $13.65? Hence the reason why am making a complaint, their website and their practices are misleading and in my eyes is a bait and switch scam. I have screenshots of their website the price points and my gift certificate code which ultimately doesn't take a rocket scientist to look at the math and the way that their price points are illustrated online to come up with any other conclusion other than they are trying to pull a fast one.Desired Settlement: My desired outcome is that they change their visible online prices to collectively show retail price point & then offer a coupon in addition as opposed to the misleading & false price point illustration currently visible.

I would also like them to honor the price point illustrated for the bouquet ($26.34) minus the ($13.65 coupon code Van1) plus their ($14.99 shipping) & minus my gift certificate (gift certificate #[redacted] - $20) for a Grand Total of $7.68 -

I think them owning up & resolving this as stated with an apology is the correct way to conduct business from a repeat customer.

I am going this route in hopes they come to their senses & recognize their errors & act accordingly because if they choose to fight or not resolve I will take my screenshots & fwd to FTC for review & let them decide on the misleading representation they currently project. My hopes are that they honor their errors.....

Business

Response:

This case has been completely resolved. We were able to reach out to our customer and take the order for him. We honored the gift card he had from a previous order, along with waiving the shipping fees. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Review: Ordered flowers from this business, From You Flowers LLC, the order number was [redacted]. and what I received was nothing like the picture on the website and contained 3 less flowers than what is advertised. Flowers looked cheap. All the lillies blossoms were closed. Vase was tall and skinny not short and wide as advertised which would let the lillies bloom and have space rather than look all crowded which is what will happen when the delivered ones bloom. Colors on the roses are not similar, ones delivered are more white that pink. Customer service will not fulfill the 100% satisfactions guarnatee of refunding your money on the website. Only offer a partial refund and a credit for future purchase or the callous tactic of completely refunding your money and then going back to the person you sent the flowers and picking them up. This place seems to be a bait and switch operation. The pictures on the website and proffered guarantee are fraudulent inducement to get people to place orders.Desired Settlement: I would like 100% of my money refunded to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This website has a satisfaction GUARANTEE, which can be found here at [redacted], stating "From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you." ... If this is the case, than that means that once again, I have been lied to, and your company has proven yet another FALSE ADVERTISEMENT. NO WHERE in this "guarantee" does it say "if you're unhappy, we'll lie to you, be rude to you, and make the florist come back and pick up the flowers that you ordered, and only THAN, will we refund your money (3-5 business days later"... Because THAT is exactly what happened to me!!!!!I ordered flowers from fromyouflowers.com to be delivered to my wife at work on 4/17/13. I specified that the order needed to arrive before 4p (because she got off at 4). I called at 12 noon on 1/17 and they lady put me on hold, then came back and said she spoke to the delivery driver, who stated it was on the truck, and would arrive long before 4, guaranteed. Well, my wife came home around 4:20 empty handed, so I had to ruin the surprise to ask where the heck her flowers were... Her work then called her at about 4:30 and said flowers just arrived for her, so she had to DRIVE back to work to get them, and drive back home... Obviously I was furious, as she could have simply driven to the florist herself if that's what I wanted her to do, but I PAID for someone to SURPRISE her at work....Needless to say, I contacted fromyouflowers, and spoke to "Nori", who offered me a 10% refund (which equates to $3.00)... I refused obviously, and she then had the NERVE to tell me that I can get a full refund IF I agree to have the florist come to my house, and take my flowers away from my wife!!!!! I of course completely lost it, and told hDesired Settlement: I WANT A REFUND IN FULL, AND I WANT MY WIFE TO BE ABLE TO KEEP HER FLOWERS. THIS COMPANY SHOULD FEEL LUCKY THAT I'M ONLY REQUESTING $30 SOMETHING IN A REFUND, WHEN THEY SHOULD BE REPORTED TO THE ATTORNEY GENERAL'S OFFICE FOR FRAUD, AND FALSE ADVERTISEMENT, AND THEY SHOULD TRULY BE SUED BY EVERYONE THAT THEY'VE DONE WRONG BY. I WANT MY FULL REFUND, AND WILL NOT ACCEPT A 10, 20, OR 30% REFUND!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else I can do regarding this case.

Review: Fromyouflowers WITHOUT PERMISSION sold/gave my information to [redacted] which is now sending me subscriptions to numerous magazines I did NOT subscribe to, using my information provided to Fromyouflowers.com while purchasing flowers. The use of my personal address, as well as credit card billing address (and credit card information) to purchase and subscribe to products without my consent or knowledge is identity theft and fraud.Desired Settlement: I need full disclosure on WHO and HOW MANY companies have been provided my personal information for purchases WITHOUT MY CONSENT and the exact uses of my personal information. I have to cancel my credit card now and put out a fraud alert - all of which is due to the improper use of sensitive and private information perpetrated by Fromyouflowers.com .

Business

Response:

This case has been completely resolved. We have gone ahead and removed the customers email to ensure no more promotional emails are being sent. The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this case.

Review: On June 25, 2013 I placed an order to be delivered on june 26th to a business address. I was receiving the bouquet as I had to take it with me to an event. Their confirmation letter said that: business delivery time was 9-5 and that was the main reason why I decided to order with them.June 26th arrived and by 5:13pm I called because the arrangement wasnt here.. No solution was given.. the person that was on the phone just said that the driver was out and the flowers will be delivered shortly.The flowers were delivered almost at 6pm and by this time I was already gone.. showing up to my event with no flowers.Desired Settlement: Full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: Ordered flowers, they never showed up to my recipient. Absolutely no coordination was done on their behalf whatsoever, worst experience I have EVER had in my entire life. I didn't invest my money for their delivery to come down to the final hour and then not even make the delivery. Out of the hundreds of different companies out there in this world that deliver flowers, I choose them and when I called them around noon - they sound as if they could care less and couldn't even give me an ETA. long story short - my recipient never received them and now it's too late. Absolutely pathetic. This place doesn't deserve to be in business. Worst. Experience. Ever.Desired Settlement: They said they would refund my money but it's not even about that, it's about the fact that it came down to the final hour, they didn't coordinate it at all, couldn't give me an ETA and then my recipient never ended up getting it. There really is no resolution. I just wanted to report it. They don't deserve to be in business.

Horrible experience. Never again.

Business

Response:

This case has been completely resolved. The customer was credited back in the full amount of the order, along with a $20.00 gift card. We will also be sending out a $50.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you