From You Flowers

Review: I ordered flowers from there website I ordered lavender roses and with lilac was to be 6 roses I got 4 roses and I never got lilac in the flowers it was about have a bunch I paid for called them after about an hour I got 30.00 of my money back I paid 52.00 I then called the flower shop they had sent a order from found that from your flowers sent an order to the flower shop in town an order to put a bunch of purple flowers worth 50.00 and deliver them to my wife they do not even carry lilac I called from your flowers back after about 45 mins they refunded my total I paid for the flowers the pictures you order online is not what you get that to me is false advertisement so they rip people offDesired Settlement: from your flowers should not be allowed to have a local flower shop to bring you something different that I ordered they need to deliver what a customer orders from there website

Business

Response:

This case has been completely resolved. We have tried reaching out to the customer since the 15th but we haven't heard anything back yet. We have called the phone number provided on the order but the person who answers has no idea who our customer is. At this time our customer has been credited back in full and a $20.00 gift card has been emailed. We will be more than happy to resolve any issues further once we receive a call back from the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered a baby girl bouquet on Oct 19 to be delivered on the 20th,then 21st,contacted company 3x in regards to this,with a major run around each time,& it is now the eve of the 23rd with still NO results! I have asked for my card to be credited..still waiting! I will NEVER do business with them again!Desired Settlement: I am hoping for a credit to my card,we never received the service we requested

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $60.00 complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I placed an order with this company on 10/15/2015 at 4:35 PM EST for an arrangement to be sent to my 11 year old daughter the next day at school on her birthday. I wanted to ensure she received it before school ended so I paid an additional 4.99 for expedited service which guaranteed delivery by 12:00 PM on 10/16/2015. The next day comes, I anticipate my daughter's excited call about her surprise, but instead I am informed she never received anything. When I contacted the company to inquire as to why the arrangement was not delivered, I was told quote "Yeah, we were going to call you because the arrangement you choose was unavailable. We wanted to know if it was okay to send a different arrangement (she said some type of arrangement but I can't recall what exactly) and if it could be delivered to a home residence." I of course declined and asked that my order be cancelled. I understand that things happen. I am in customer service myself. My question and complaint is that if the arrangement wasn't available, why wasn't I contacted earlier so I can work something out with someone local? I normally submit complaints but I truly am heartbroken that my 11 year old daughter did not receive the heartfelt gift and card I sent. I at this point only want to ensure that this company does not create the same heartbreak that it's caused me. I'm a firm believer that small things matter... And this mattered to me. I hope that the company rectify what they need to in order for this not to happen again.Desired Settlement: I would like for the company to implement whatever adjustments and/or changes necessary to ensure that deliveries are made when they are supposed to be made so that others do not have the terrible experience I did.

Business

Response:

This case has been completely resolved. We have tried to reach out to the customer multiple times via email and phone messages and have not heard back yet. At this time we have gone ahead and refunded the customer in the full amount of the order. We have also offered the customer a fifty dollar future complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do regarding this case.

Review: Good morning, On March 23rd I placed an order on the website and the flowers were to be delivered March 25th between 9 and 5 because they were being sent as a gift to my mother at her work. The flowers never arrived- I emailed and they said when the flowers arrived I would get a confirmation. Around 630 that night I got a confirmation- I called my mom at home so she called her work and there were no flowers- she got in the next morning looked all over- NO FLOWERS. I immediately emailed again the morning of the 26th- and was told I need to wait for a response. Now it is the 27th and I just want my money back and they are refusing until they can get a hold of their florist. It has been 2 days and I paid money for flowers- I am now out the money and have no flowers.Desired Settlement: I would like a full refund and if they could send the flowers that would be great.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: The company advertised a sale for flowers at $19.99 which was misleading. Then they required you to have a minimum order of $39.99 in order for flowers to be delivered. I paid $14.99 for shipping plus $4.99 for a delivery by 12 noon the following day. The flowers were never delivered. I don't even think this company is legit. They kept giving me the run around. 2 days later and still no flowers delivered. Long holds on phone during customer service. They did not rectify the situation. Very unprofessional and terrible service. I would not recommend at all.Desired Settlement: I want my full refund for everything that I spent including delivery and fast shipping.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers from the From You Flowers website, had them delivered, not a problem there. The problem I had was that I was sent a magazine that I did not order. And I have discovered this is an all too common problem experienced by many people. Apparently, they gave my personal information to [redacted] who in turn had me sent a copy of [redacted] for god knows what reason. I would never ever order such a lousy magazine as that. Then of course, I was worried that now I would be charged for a subscription that I never asked for. I know what this stuff means, so then I had to hassle around to try to get [redacted] to stop sending me magazines, and still don't know if they deleted me from their mailing list. They finally responded after several days stating that "Our records indicate that this subscription is included with a qualifying purchase with From You Flowers." I still have not determined if I am going to get charged to my credit card, but if I am, I will got through the roof and do everything I can to tell the world to stay away from From You Flowers and any business that sells customer information to [redacted] and other predatory companies. This is just total nonsense and waste of my valuable time. And I am far from alone. There are probably thousands getting the same experience right now. See:

I just wish we had a legal way to shut down these types of operations. Revdex.com seems to be the only avenue.Desired Settlement: If From You Flowers doesn't stop this ridiculous practice, they should be shut down. And if I am charged, I will fight tooth and nail until I am reimbursed. As of now, I don't know if I will be charged. In addition, if I am charged, I demand money for my time dealing with this problem that they created. $200 for my wasted time seems sufficient at this point, but I reserve the right to demand a further $100 per hour of my time wasted after that if this issue is not resolved as of today May 31, 2015.

Business

Response:

This case has been completely resolved. We have set up a future complimentary arrangement for this customer valued at fifty dollars. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Review: The flowers I ordered for a funeral were never received. I have already paid for the flowers and the company refuses to provide proof that they were delivered. They say they are protecting their vendors rights. I even paid extra for same day delivery. I would not have known they were not delivered had I not asked the grieving family. How many other people are not receiving the product that has been purchased? How many people will ask if flowers have been delivered for a funeral?

Product_Or_Service: Floor arrangement w/banner

Order_Number: order #XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like an apology letter for the grieving family, but at least a refund of my purchase so I will be able to send a memorial gift instead.

Business

Response:

Business Response /* (1000, 5, 2013/06/17) */

This has been resolved to the best of our ability. We called the customer and left a message confirming that a full refund was issued. We additionally offered an apology letter to be sent to the family. We sent this via email as well. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I have called the company 3 times and my flowers were never delivered. They even sent an email stating they were after I called to complain they weren

Called 3 times, the first time the lady said it was their fault

and said they would be delivered the next day. The next day I called and the guy said he couldn't get ahold of the florist but then all of a sudden I got an email stating they were delivered but in fact the were not. So now I wait till they figure something out with the florist. At this point I just want my money back. Desired Settlement: I am just looking for my 37.00 back from the company and call it a day!

Business

Response:

Business Response /* (1000, 5, 2013/05/03) */

This has been resolved entirely. The customer emailed us and informed us that they did not wish to contact us via phone or email to resolve this situation. In an attempt to rectify the situation, we have applied a refund of the full amount to the customer's account. Please allow 1-3 business days for this refund to post. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I ordered flowers around while at work around noon and had them sent to my wife at home, or so I thought.I chose this company because it said on the website, Gauranteed same day delivery, if ordered before 2:00 pm in recipient time zone.

I arrived home at 6:00 pm and she never received anything. I called from you flowers and was told to give it more time wven though the website says home deliveries will arrive by 6:00. Then I get an e mail saying the flowers were delivered, so I call back and am told that they cannot get a hold of the florist. So now I am told I have to wait until the following day so they can speak to the florist.

So much for same day delivery, not to mention the extra money paid for same day delivery.What good is a gaurantee if they cannot gaurantee it.Desired Settlement: My desired outcome would have been to have my wife receive the flowers I paid for on the day I had expected them to arrive, but as that cannot happen now, I would expect a refund and would hope they would send the flowers anyways. But, I understand that this business is not as professional as the public would like them to be so I would expect nothing less than a refund in full.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers from this company to be delivered today, I called them several times and was put on hold for long periods of time. I e-mailed them several times then they responded thta the flowers were delivered. they were never, the supervisor nver gave me any otions, seemed very unconcerned and just said I am sorry,. this is a really bad business, they have been backed by [redacted] fro 100% satifaction, this is WRONG.Desired Settlement: Of course my money refunded ,an apology in writing and some type of compensation for a delivery of flowers

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also mailed an apology letter to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Review: I had a horrible experience, with my order, First off I paid extra for it to be delivered within 4 Hours, I also ordered a bear to go with the flowers. My Wife did not receive the flowers until 5:45 someone called her and told her. This was her last day. I called customer service they had several excuse. I had to ask for my refund for the expedited delivery, and the bear, and they offered me a 15% discount on my next order however I told the lady I would not be ordering from them every again. I asked for a total refund and she refused. She did offer to credit my card back the for the amount of the bear and delivery charge. I am so angry. I am the customer and when I placed the order I stressed that it needed to be there by 12:30 they failed to deliver. A reputable company would have reimbursed me back the total amount. Never again [redacted]Desired Settlement: I want to be reimbursed 111.14 for my order.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.Thank you

Review: order#[redacted], on 01/19/15 I saw this company's ad claiming deliveries in 4 hours. I placed an order for a friend of mine who's husband just passed away. I ordered an arrangement, and I paid more for the "best" bouquet in respect to size and amount of flowers. the arrangement was $74.99, paid an extra same day fee of $2.99 my entire order came out to $84.60. at 4:53PM on 01/19/15 I received an email stating my order had been delivered. my friend lives out of town I might add. on 01/20/15, I went to my friends house to see her, and I asked her about the flowers, and she said she never received my flowers. when I got home that afternoon I went in and called From You flowers and told them my flowers weren't delivered and that I had gotten notification from them that my order had been delivered. had I not gone to my friends I would have NEVER known. the man I talked to put me on hold and told me the florist they used wasn't answering the phone. this was like 2:30 in the afternoon. my friend called and said the flowers had been delivered and she sent me a picture. it was NOT what I ordered and paid more for, for the flowers in the picture. on 01/21 I filed a complaint at the company's website telling them I was not happy with the arrangement, I sent them a pic of it and a pic of what I ordered, side by side. the arrangement they sent to me had old roses in it, crappy filler flowers and not even the right vase. the arrangement I ordered was supposed to include a vase from [redacted], which made the picture of what I ordered beautiful. that evening I received an email from, From You Flowers stating they were sorry I was not happy with the arrangement and that if I called the customer service they would send out a fresh new arrangement. I called them today, 01/22/15 and what I got was the run around. I was put on hold a couple of times while the woman talked to her supervisor. I told her I didn't want another arrangement sent because I took some more flowers to my friend because I was so embarrassed by what they sent to her. I wanted my money back. customer service lady, who was rude I might add, told me they could offer me a ridiculous amount of 10% of my order refund ($8.50) I told her I also paid extra for delivery that day of $2.99 she said she would also add that on to the amount of refund, which I might add was only going to be a gift card from their site. she also told me it was noted that the flowers were delivered on the 19th, I told her I got the same email from them saying that, but that they lied, they were not delivered. she also said sometimes they have to use different flowers if they don';t have those, I told her NO, I paid for what I was supposed to get. the entire arrangement was just these beautiful light lavender roses and stock! and that was all. I told her if they didn't have any of the flowers then they should have called me and I would have changed the order she agreed with me. she said she called the florist back and that they were going to research my order and would get back to me. that was BS. I never heard back from, From You Flowers again. Not only did they send old spray painted roses, yes they spray painted them an ugly purple, but they were also old and crinkled around the edges. there was no stock in the arrangement either. it was ugly, cheap and not what I ordered and paid $84.60 for. this was bait and switch, and I got ripped off. the florist they used came from stockton, that is 2 towns away from where they were supposed to be delivered. this was also and [redacted] arrangement and I don't understand why they didn't use a local florist in Tracy for this order. that florist did anything they could to just get my money any way they could, by sending a cheap ugly arrangement I did not order in place of the one I ordered. I am also mad because they lied about the delivery and my friend didn't get what I wanted sent to her to cheer her up. this is totally unacceptable. and I see that 600 + complaints about this company is pretty much all the same. How can a business who continually keep ripping people off get away with this? I will never use this company again for anything, I would buy grocery store flowers before ever giving this company money. From You Flowers will lie, about delivery, and will take your order and money you pay in good faith, and under the guise of [redacted] floral arrangement that you chose and replace it with some cheap, tacky, dead flowers and if your lucky that might get delivered and it might not. Also if I don't get a full refund I will also contact [redacted] and complain to them about how they are supposed to be selling[redacted] arrangement with a [redacted] vase, but then delivering cheap, tacky old flowers in a vase that was not [redacted] as purchased.Desired Settlement: I want a full refund in the amount of $84.60 credited back to my [redacted] card at my bank. I am not interested in any replacement flowers, as I already replaced them from somewhere else. I do not want any kind of a store credit or gift card. because of the embarrassment they caused me, and my friend did not get her flowers as I intended, their lies and deceptive business practices such as positively bait and switch tactics, their rude customer service people I am through with From You Flowers. I just want all my money back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Review: We were seeking a "Get Well" bouquet of flowers to send to our family. From You Flowers advertised a Christmas themed bouquet entitled "[redacted]" featuring a matte red vase with a Santa's outfit design (white polka dots and Santa's belt). The company also promoted that the bouquet was available for same day delivery. We placed our order on Wednesday December 3rd, with an expected delivery date the following day on Thursday December 4th. On Thursday evening I was informed nothing was delivered to the residence. I called From You Flowers where they informed me that they're not sure what transpired and that they will get the flowers delivered by tomorrow (Friday) as well as call us to give us an update. With no phone call and no news from my family that flowers arrived I proceeded to call From You Flowers for a second time. They informed me that the florist they are working with is not answering the phone and they have tried calling them three times throughout the day. At this point I wanted to cancel my order and get my money back. I couldn't understand why a big name company didn't just find another nearby florist to take on the task when their original florist is being non-responsive and why they didn't notify us the day of delivery they were having this problem. There was absolutely no strategizing on their part. I told the customer service representative that I wanted to cancel and she said that we have to wait until tomorrow to see if we can hear from the florist. I told her I didn't understand the logic in that. The florist hasn't answered all day, why should I wait yet another day to give them a chance to respond? I just want my money back which I am entitled to ask for. She told us it was their policy and thus we were required to wait another day. I definitely felt this to be a ploy so that they can keep our money because I still didn't understand the logic and why they couldn't just cancel our order. On Saturday morning (this now being the fourth day since we initially placed our order, well beyond same day delivery), we received a phone call saying that they have another florist that will be delivering the flowers and that they will give us 25% off our order along with a flower upgrade (it was the highest flower upgrade) and an apology note attached to the flowers. We accepted their solution and proceeded to wait for delivery. Later that day, my family contacted me thanking us for the flowers. I asked how they looked and they notified me that the flowers were brown. I was sent photos of the bouquet and couldn't believe what was delivered. The flowers we ordered are pictured as five big roses, with small white carnations nestled behind the flowers so that the roses look abundant and are the dominating flower in the bouquet. The arrangement also included Christmas berries which are nestled in the background so you only see the berries and it's leaves. This arrangement is placed on a red matte vase with white polka dots and Santa's belt. What my family received was a plain see-through red vase, huge white flowers that were brown and wilted, a few roses, and branches sticking out with rotten berries. I sent my family the photo of the arrangement that we ordered and they confirmed it looked nothing like the arrangement we purchased. The flowers weren't even standing tall, they were leaning against the edge of the vase leaving an empty center in the bouquet. It was a mediocre arrangement that completely contradicted everything the company advertises. When you call their customer service number, the automated voice repeatedly states they offer the freshest flowers. Brown, wilted flowers do not represent this advertising. When you place your order for the "[redacted]" bouquet it says specifically that it comes with a "Santa themed vase." A see-through red vase shows no indication that it is in reference to Santa. Not only were we shocked that the flowers delivered were old, rotted, and not what we purchased, but we were also embarrassed that our surprise get well gift was a disaster. We proceeded to call customer service for a second time on Saturday and we explained to them the current issue as well as the tremendous struggle we went through the past three days to get a simple bouquet of flowers delivered. We essentially wanted our money back since the bouquet was not the one we ordered. Of course, the customer service representative said they will give us 50%, which to us indicated that they were not willing to refund us entirely. We were so stressed out and embarrassed by the ordeal that we accepted the resolution just so we can move on from this. However, what occurred an hour after the conversation was the icing on the cake for us. I received a call from a number I was unfamiliar with. I answered the phone and it was the florist calling me personally. He said that they were coming to pick up the flowers. I told him I don't understand, we are still paying for them we didn't get this arrangement for free. He said that they have to come pick up the flowers. I told him that no one was home and that my family left for the rest of the day. He told me to call him when they're back so they can pick up the bouquet. I couldn't believe what I was hearing, not only were we embarrassed that the flowers were brown and rotten, but now we have to be embarrassed that their flowers were going to be taken away from them after only having them in their house for a couple of hours? We called customer service for a third time and they just told us not to worry about it. No further resolution. My experience with From You Flowers was my first and last. I went through so much stress and frustration which ruined my day. Why should it be a battle to do something nice for people? Flowers are not just plants, they are symbolic of love, happiness, and warmth. We relied on From You Flowers to deliver good feelings to a member of our family. We relied on the creative portfolio they present on their website and to provide a real life product that mimics exactly what is seen on their page. I expected that the smiles the photo on my computer screen gave me would offer smiles to the person that really needed it live in their home. What I received was a product not representative of what was posted on their website, embarrassment, and overall utter disappointment. I suggest that From You Flowers take a good look at how they strategize their orders, better communication with their florists, and make sure their product actually reflects what they advertise because fresh flowers and same day delivery are far from what we received.Desired Settlement: Since Friday December 5th we have wanted our money back and we still want our money back. Customer service did what they could to keep a certain amount of our money, but four days of frustration is not equivalent to 50% of our money back. We want what we have asked customer service for repeatedly, but refuse to give us two days in a row. We want 100% of our money back.

Business

Response:

This case has been completely resolved. We have spoken with the card holder and the account has been refunded in full. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a bouquet of candy to be delivered today on the 9th of April. It never came. I got an email saying the bouquet was delivered. I called the number and they told me to check online. I sent them an email and they promised to get back to me. Nothing has happened. I called back and they can't answer where it is or why it wasn't delivered.Desired Settlement: I would like a refund of my money.

Business

Response:

This case has been completely resolved. We have made several attempts to contact the customer via phone and email and we haven't heard anything back. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On 10-18-2013, I placed Order #[redacted] for a Rose & Lily flower arrangement as pictured on fromyouflowers.com website.The total invoice was $62.97. The arrangement was sent to my Mother for Sweetest Day.The arrangement received was NOTHING like the picture on the website! The COLOR was not right. The FLOWERS were not as PICTURED. The overall QUALITY was NOT present. I have a picture of the delivered product as well as the picture from their website. While holding the 2 pictures next to each other, there is a SUBSTANTIAL difference!Desired Settlement: This was my FIRST time ordering from this company.I was TOTALLY dissatisfied with the PRODUCT received.Therefore, I am requesting a FULL Refund of the Invoice Total Amount of $62.97.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered the Peaceful Wishes sympathy basket from the fromyouflowers website on May 21, 2014. It was advertised as a beautiful 18 inch basket containing beautiful blue flowers and white roses. It was $59.99. When I arrived at the funeral home I was extremely embarrassed ... my flowers were in a tiny ...REALLY tiny basket and the beautiful flowers that were supposed to have been in the arrangement were replaced with cheap yellow carnations.I will never buy from this company again. They should be ashamed. they offered me a 20% discount. Unfortunately this does not make up for me looking like a cheapskate. The basket was about 6 inches all around...and maybe 5 inches high. They do not allow a person to place an objective review on their website...they will allow you to write a review, but they say they "may" post it on their site. ( This is clearly the reason that there wasn't a single negative review on their site!) BUYER BEWARE!Desired Settlement: I would like a full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Oredered flowers on line. Never delivered. Spoke numerous times. Supposedly cancelled, but my credit card has been billed. When you call the 800 number they say they are putting you on hold and never come back. There is never a manager to speak with.

Product_Or_Service: flowers

Desired Settlement: DesiredSettlementID: Refund

Would like my credit card refunded

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

This has been resolved entirely. A Supervisor here called the customer and confirmed a full refund was issued. Additionally, we increased the gift certificate to $25.00 off of a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered flowers as a surprise for my mother-in-laws Birthday on 1/26/2015 for same day delivery which I paid not only a shipping charge for but a same day delivery charge! I was offered an $8.00 credit which did not even cover the original and a bigger arrangement and a promise that she would get it the next day with a apology letter explaining that it was their fault that it was not delivered on her Birthday. Yet again on 1/27/15 she did not get the flowers! I called customer service where I held for 15 mins only to be placed on hold and then hung up on! I called back AGAIN and was checking on order and was yet again hung up on! Not sure if she will get the flowers or not! We will see!Desired Settlement: I think they should refund the entire cost and send her the flowers I was promised she would get!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers on 1/12/15 for deliver on the 13th of January. The recipient never received the flowers on the 13th. When I called they said the flowers could not be delivered because it was a gated community, she does NOT live in a gated community. They said they would deliver on the 14th of January, they 14th came and went, not flowers. I called they said they were left outside the fence in the front. My elderly inlaws looked all over outside and found no flowers. I called the company back again and they said they had a delivery signature. How could they have a ligitamate signature if they left the flowers outside the fence? The flowers were never received and the company will not refund my money. I have called several times with no good outcome.Desired Settlement: I would like my $51.03 credited back to my account

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers for delivery to my girlfriend for Valentines Day 2 weeks before online for delivery 13 Feb 14. They never arrived. Fromyouflowers.com gave me the tracking number and upon looking up info, it said the flowers would be delivered 3 DAYS AFTER Valentines Day!!!! I contacted the business and all they would do was give me 10% off order, 9 dollar rebate, and then a $15 gift card. UN-SATISFACTORY!!! I told them to just keep the flowers and refund my $66 order on 15 Feb 14, but they would do no such thing.Desired Settlement: I want my whole order refunded. It is unacceptable to return $9 to the customer for undelivery. I dont care if the flowers are delivered if they aren't delivered on the holiday I ordered them EARLY FOR!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.