From You Flowers

Review: I ordered a beautiful flower arrangement for my wife for our 2 year anniversary which is today 8/29/2013. I put this order in Monday 8/26/2013 more than enough time to be organized. I paid an extra 4.99 to expedite the flowers and they Guaranteed me they would be there today before noon. It is now 4:30 pm and no Flowers which were scheduled to be delivered at her job. They asked me for my home address so they can deliver them there because apparentely their guarantee wasnt good enough. We now have to go home and wait for the flowers, and our dinner plans are no longer going to happen because of this, I am beyond upset because this happened. I talked to 3 people and they could not get in touch with their "florist" and also 2 emails later and nothing. I have been in worse situations with various places, and never as upset as I have been today, that is why I filing a complaint against this business. sorry for your time and Thanks for letting me vent lol.

Product_Or_Service: Luxury one and a half dozen Roses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like to be re-imbursed for the total amount of $92.97 The full amount that I paid for.

Business

Response:

This has been resolved entirely. We spoke to the customer and rectified the issue. We issued the customer a full refund to his account. Additionally, we provided the customer with a complimentary arrangement on behalf of our company as an apology. The customer was satisfied with this resolution. Please feel free to contact us with any other questions or concerns. Thank you!

Review: Good morning, On March 23rd I placed an order on the website and the flowers were to be delivered March 25th between 9 and 5 because they were being sent as a gift to my mother at her work. The flowers never arrived- I emailed and they said when the flowers arrived I would get a confirmation. Around 630 that night I got a confirmation- I called my mom at home so she called her work and there were no flowers- she got in the next morning looked all over- NO FLOWERS. I immediately emailed again the morning of the 26th- and was told I need to wait for a response. Now it is the 27th and I just want my money back and they are refusing until they can get a hold of their florist. It has been 2 days and I paid money for flowers- I am now out the money and have no flowers.Desired Settlement: I would like a full refund and if they could send the flowers that would be great.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement to the recipient. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers from there website I ordered lavender roses and with lilac was to be 6 roses I got 4 roses and I never got lilac in the flowers it was about have a bunch I paid for called them after about an hour I got 30.00 of my money back I paid 52.00 I then called the flower shop they had sent a order from found that from your flowers sent an order to the flower shop in town an order to put a bunch of purple flowers worth 50.00 and deliver them to my wife they do not even carry lilac I called from your flowers back after about 45 mins they refunded my total I paid for the flowers the pictures you order online is not what you get that to me is false advertisement so they rip people offDesired Settlement: from your flowers should not be allowed to have a local flower shop to bring you something different that I ordered they need to deliver what a customer orders from there website

Business

Response:

This case has been completely resolved. We have tried reaching out to the customer since the 15th but we haven't heard anything back yet. We have called the phone number provided on the order but the person who answers has no idea who our customer is. At this time our customer has been credited back in full and a $20.00 gift card has been emailed. We will be more than happy to resolve any issues further once we receive a call back from the customer. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On June 25, 2013 I placed an order to be delivered on june 26th to a business address. I was receiving the bouquet as I had to take it with me to an event. Their confirmation letter said that: business delivery time was 9-5 and that was the main reason why I decided to order with them.June 26th arrived and by 5:13pm I called because the arrangement wasnt here.. No solution was given.. the person that was on the phone just said that the driver was out and the flowers will be delivered shortly.The flowers were delivered almost at 6pm and by this time I was already gone.. showing up to my event with no flowers.Desired Settlement: Full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: This company advertises same day delivery of flowers for additional fees. They specify on their website hours of delivery 9-5 to a business address, and 9-6 to a residential address. I ordered flowers to a business address. At 5:45 that evening (flowers ordered approx. 11a.m. with confirmation email) nothing received. I phoned the company and was told it would take two days to verify my complaint. No explanation was offered. No attempt to rectify the situation. I contacted them by email as well. I received an email at 8:30pm telling me that my flowers were delivered to an address that closed at 5pm. There was no delivery, no product received , and they charged my credit card for this. These are deceitful business practices and deserve to be investigated.Desired Settlement: I want my credit card refunded

Business

Response:

This case has been completely resolved. We have attempted numerous times to contact the customer by phone and via email and have not heard anything back yet. We have gone ahead and refunded the customer in the full, along with a future complimentary arrangement to any recipient of their choice. Please let us know if there is anything else we can do regarding this case.

Review: The organization made a mistake on my last 3 orders. They corrected 2 of their mistakes. They refuse to fix the third one. I ordered an easter basket for 2 young children and asked for 2 stuffed bunnies to be included. They only included one. When I called to have the issue resolved they said to part ways with them. They said to never place an order with their business again.Desired Settlement: Id like a complimentary easter basket sent.

Business

Response:

Good Afternoon [redacted], I'm writing to you regarding complaint ID [redacted]. Our customer, Mr. [redacted], placed an order with us back in February. On the day of delivery [redacted] called in letting us know there was an issue with his order. At the time we ended up refunding him back in full and allowing the order to still be delivered through the original florist. We also went ahead and set up a complimentary arrangement through another florist. The customer still expressing his dissatisfaction indicated that was not sufficient enough, so we ended up emailing him a $40.00 gift certificate. A few weeks later Mr. [redacted] ended up placing another order with our company. The following day he called in upset by the delivery that was made and continued to also reference his dissatisfaction with his past order in February. We immediately refunded the customer back in full, in which he was demanding another $40.00 gift certificate. We honored his request for the $40.00 gift certificate and the customer still was unsatisfied. [redacted] let us know he wanted a full refund, the gift certificate and another complimentary arrangement to the recipient. After honoring all of his request he still continued to want something else done regarding his order back in February, even though this had already been resolved 30 days prior. To ensure the customers satisfaction we went ahead and set up a third complimentary arrangement. During the course of all this the customer had placed another order with our company using his $40.00 gift card. [redacted] called in upset regarding an issue with this order that he placed with the gift certificate. He demanded that our company send out another complimentary arrangement. We let [redacted] know unfortunately we could not send out another one, We have made numerous attempts to rectify each situation with Mr. [redacted], but he has continuously called in to our company asking for more. At this time Mr. [redacted], has been refunded in full on every order, but did let him know it would probably be best he placed his orders through another company. We feel as though we have gone above and beyond for this customer, but unfortunately could not make him satisfied. We would like to consider this case closed. Please let me know if there is anything else you would like me to do regarding this case. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Good Morning,This response only further proves the incompetence of From You Flowers, and also, shows I should have written 4 different Revdex.com Complaints. The first section of their response talks about my February order. I called From You Flowers to order Valentine's Day flowers. I ordered white lilies with a red rose, in a mason jar with a red ribbon with a personalized card message. I paid by credit card. I paid for delivery to the recipient's work to be delivered on Valentine's Day, February 14. The arrangement never showed up. I called to ask about the order. They said the local florist messed up and an arrangement would go out the next day. Again, no order showed up. I called again. They said sorry, this one is on us and 3 days later, sent a random arrangement in a cheap vase that was NOTHING like what I originally ordered. The Valentine's Day order arrived on February 19th. This made me look bad, embarrassed the recipient at work and rightfully so, I called to complain. The $40 came from From You Flowers because they messed up THREE TIMES ON ONE ORDER!!!!!!!!A few weeks later I called to use the $40 certificate and place another order. I had flowers sent to a relative in hospice care. I asked for a pretty, bright arrangement to include blue flowers, as this was is family members favoritye color. A tiny arrangement with flowers that were near dead arrived in a cheap vase, no personalized card like originally ordered. I called in to ask what went wrong this time, and said I would not waste a $40 credit on dead flowers, so they gave it back to me, I never asked for it, per From You Flower's response to you. I only referenced the February order to tell them this is TWICE IN A ROW THAT THEY MAJORLY SCREWED UP AND IT IS UNACCEPTABLE!!!!I then figured, I would send something to my niece. She is 2 years old and had surgery. I used the $40 credit that was reissued and asked for A (as in ONE) FLOWER, a LARGE TEDDY BEAR and a GET WELL BALLOON. They sent my 2 year old niece, in front of my whole family who was at my sister's house, ONE FLOWER, A BEANIE BABY TEDDY BEAR, (SO SMALL!!!!!!) and a HAPPY BIRTHDAY BALLOON! I asked that they resent the arrangement with the proper size teddy bear and a GET WELL BALLOON!!!!!!!!!!!!!!!!!!!!!!!!! They wouldn't do it. They said I complained too much and that I should never order from them again. Each of theses orders has a valid complaint, and I have been nothing but embarrassed in front of the recipients, and spent NUMEROUS HOURS calling From You Flowers and talking to people and getting fake apologies and empty promises. I reject their response because it does NOT SHOW THAT THEY RESOLVED ANYTHING EVER AND ONLY MADE THEMSELVES LOOK WORSE BY ADMITTING ALL OF THEIR FAILURES!!!!!!!!!!!!!!!!!!!!!!! This case is NOT CLOSED, per the response from the company. A closed case is one where both parties leave satisfied, and HOW COULD I BE SATISFIED WITH ALL OF THESE MAJOR ERRORS????

Sincerely,

Review: This was quite possibly the WORST interaction that I have ever had with a floral company. I ordered my mother flowers for her birthday the evening before I needed them to be sent. Because of this, I ordered "Same-day flowers" and also paid $4.99 extra in order for her to receive them before noon. I waited the next day until 2 PM as I wanted to keep the delivery a surprise and still nothing from my mom. I was expecting an exciting phone call. I called the Customer Service Line for the company and the representative placed me on hold for 10 minutes. After that, I was told them there was a glitch in the computer when printing the job list that morning and that my order would not be fulfilled or able to be delivered that day AT ALL. They offered to send my mother an arrangement the next day which of course completely made the idea of "Surprise" BIRTHDAY flowers irrelevant. I then had to explain to my mother who had thought I forgot about her birthday, the entire story and she was not pleased. This morning, I expected a phone call from her saying that she had received a beautiful "upgraded" arrangement as it was supposed to be. When she FINALLY received them at 3PM, she called to tell me that the arrangement contained 2 sunflowers and carnations. It was also placed in a cheap clear basic vase after I paid for a Mason Jar on purpose since they are her favorite. That being said, at this point I was livid. Not only did I call the company at NOON to see where the flowers were, but they had also told me that it would be delivered at 1pm after lunch. My mother commented to the delivery man that the whole process was ridiculous and he said that the order wasn't even placed on their end until noon when I CALLED them to check the order status.

When I called the company again, I was greeted by perhaps the rudest human being that I have ever spoken with. After condescendingly asking me why I was complaining since the order was fulfilled, I had to explain to her that the "computer glitch" alone was unprofessional but the fact that the flowers weren't even what they were supposed to be was horrendous. She told me she could offer a 50% refund of only the arrangement price less shipping and handling (nearly $18.00) that I would be out. I tried to explain to her that I should not have to pay for something that was a day late, and looked like a child put it together. I believe the local grocery store could have made a nicer bouquet. She then offered a secondary bouquet to be delivered tomorrow. I attempted to explain to her that if they were going to offer me another bouquet that I would want them to be delivered on Mother's Day. She placed me on hold for about 8 minutes and then hung up on me. I waited 10 minutes expecting her to call me back but I ended up having to call the company for a FIFTH time. At this point I was at my wits end and was ready to throw in the towel. I was then greeted by a much friendlier representative and she offered me a full refund. With one catch! She said that if I wanted a full refund than the florist would come and pick up the arrangement. In essence, they would repossess the flowers. I could not believe that was even a thing! Who takes back flowers? Do they reuse them? I could not believe what I was hearing.

I told here that I was over it and the 60% refund would be ok as long as she received the new arrangement that she was supposed to have all along. NOT A CHANCE! She then told me that it was either the new arrangement OR the partial refund. INSANE.Desired Settlement: I would like a full refund including shipping costs as well as the CORRECT and "upgraded" arrangement sent to my mother. It is bad enough that her birthday was ruined because of this, but there is no reason that I should have had to spend 30% of my day on the phone with these people. Completely ridiculous for how quickly they took the money from me.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also emailed the customer a twenty dollar gift card, along with a complimentary arrangement. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Today February 8, 2016 I got an email from Fromyouflowers & and proceeded to purchase or attempt to purchase a bouquet of flowers. In my email when I pulled up the link they sent me it took me to a website that allowed me to select a bouquet of flowers and had a price point for those flowers listed on the website. On the top of the website they had listed a reminder that I could type in a coupon code [redacted] for a $13.65 Credit. The bouquet that I was interested in purchasing showed their price point of $26.34, now being that I have ordered from them before I know ahead of time that they are going to charge $14.99 for shipping/processing.

So... Here's where the fun begins - ($26.34-$13.65+$14.99=$27.68) - at least that's what's represented by the price points on their website & I also had a $20.00 credit in the form of a gift certificate due to the fact that the last order I placed with them they sent an entirely different bouquet than I had purchased. So $27.68 - $20.00 gift certificate = $7.68 balance due at this point, & well this is where it gets weird - their online checkout was trying to charge me $21.34

At this point I was confused why there was a difference in price point upon checkout so I contacted customer service and explained to them my dilemma - The first woman that I spoke with was very rude in her tone & she kept talking over me and tried arguing that the reason why I had that $26.34 price point was because I went through my email and they had applied that $13.65 credit to the bouquet and that was what the website was showing supposedly, so at that point I opened up a separate browser I went directly to their website as opposed to clicking link in email and low and behold that same exact price point was offered wether going directly to their website or when I pulled it up in email therefore validating my point and discrediting hers that the price point was different listed directly on the site.

Anytime that I would ask a question she would immediate put me on hold as opposed to just answering the question. When she finally got back on the phone I had informed her that I felt that these antics were bait and switch maneuvers and told her that I was not happy with the response that she was trying to give and asked to speak with a supervisor. Upon speaking with the supervisor her name was Alexandria L[redacted] she proceeded to try and take the same stance as the previous CSR and told me that they as a company do not double discount.

My point was that they had an illustrated price listed and visible on their website for a bouquet of flowers. Above and beyond that they had a coupon code listed on their website for that $13.65 so if you were going to try to take the stance that the $13.65 is already included as a discount then why is it they had eight other Bouquet's with the regular price scratched out and the current price with various price point differences that did not equal $13.65? Hence the reason why am making a complaint, their website and their practices are misleading and in my eyes is a bait and switch scam. I have screenshots of their website the price points and my gift certificate code which ultimately doesn't take a rocket scientist to look at the math and the way that their price points are illustrated online to come up with any other conclusion other than they are trying to pull a fast one.Desired Settlement: My desired outcome is that they change their visible online prices to collectively show retail price point & then offer a coupon in addition as opposed to the misleading & false price point illustration currently visible.

I would also like them to honor the price point illustrated for the bouquet ($26.34) minus the ($13.65 coupon code Van1) plus their ($14.99 shipping) & minus my gift certificate (gift certificate #[redacted] - $20) for a Grand Total of $7.68 -

I think them owning up & resolving this as stated with an apology is the correct way to conduct business from a repeat customer.

I am going this route in hopes they come to their senses & recognize their errors & act accordingly because if they choose to fight or not resolve I will take my screenshots & fwd to FTC for review & let them decide on the misleading representation they currently project. My hopes are that they honor their errors.....

Business

Response:

This case has been completely resolved. We were able to reach out to our customer and take the order for him. We honored the gift card he had from a previous order, along with waiving the shipping fees. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

I had some serious issues with both the delivery time and the arrangement that was delivered by the local florist subcontractor last week. I sent From You Flowers an email on Friday to let them know about the issues I encountered. They contacted me first thing Monday and were very courteous and professional. I was very impressed with the manner that the customer support representative handled this, which far exceeded my expectations. I will definitely be using From You Flowers for future flower deliveries. Good customer support goes a long way with me.

I will never order from here again. The flowers were guaranteed delivery in 4 hours and when I called at hour 6 they wanted to credit me back $4.99. That is not satisfaction guaranteed. They should have delivered the flowers and refunded my money. Instead,I had to cancel the order and now wait 3-4 business days for a credit. That is NOT 100% satisfaction guaranteed!

Review: Ordered 3 deluxe arrangements for my daughter's SURPRISE college graduation party.Only delivered one arrangement.They would not refund me for the undelivered flowers. I was offfered a small percenage of a refund. 100 percent satisfaction guaranteed is in bold print on their website.

Product_Or_Service: 3 three deluxe flower arrangements

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

refund for the services and flowers not delivered. they should honor their guarantee.

Business

Response:

Business Response /* (1000, 5, 2013/08/12) */

This has been resolved entirely. We issued a full refund to the customer's account and notified them of this. We attempted to speak with them via phone as well and left voicemails looking to resolve the situation. The customer responded thanking us for confirming the full refund. Please feel free to contact us with any other questions or concerns. Thank you!

Review: I ordered a heart shaped wreath with a stand for my aunts funeral with a card and brightly colored flowers plus peach roses, because those were her favorites. When we got to the ceremony we, as a family-since we all picked it out, were looking for our flowers; we didn't find it. The only thing we saw was a circle wreath with ugly dying flowers and with about half the amount even shown on the picture let alone it was a circle. And no peach anything- only white and pink with brown dying edges on all of the flowers. There was no card to say who it was from so I couldn't answer my family that it was the one I ordered. So we just figured it didn't arrive. Upsetting but I was already emotional. I saw a delivery email a couple days later. I called my family and told them that must've been it... I can't believe that FromYouFlowers would hire such a trash company for something so important and emotional. I called to get my money back and they said could only give $67 back from my $254 purchase. Their product was trash and incorrect.Desired Settlement: I want a full refund and for them never to work with that company if they want to keep a decent name in [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in full for her order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I oredered flowers on Friday October 25 to be delivered on Saturday 26 on my daughters birthday. They were never delivered. I called 4 times saturday to be told they could not reach the florist. I called Sunday a couple time to be told they couldnt reach the florist to they are closed to Ill have a suppervisor call you monday. Called today Monday because no one has called me back. I get we cant get ahold of the florist. Ask for my money back and they tell me I cant because they cant verify iftjey flowers have been delivered. I told them I want my money back, they told me I could get a 15% off my bill, I told them no I want my momey back now or I am call the Revdex.com. Thats when they "supposeldy" gave me my money back. It will take ten days to show up on my credit card.Desired Settlement: I still would like flowers delivered to my daughter. But for free.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let me know if there is anything else I can do regarding this case.

Thank you

Review: I ordered flowers for delivery to my girlfriend for Valentines Day 2 weeks before online for delivery 13 Feb 14. They never arrived. Fromyouflowers.com gave me the tracking number and upon looking up info, it said the flowers would be delivered 3 DAYS AFTER Valentines Day!!!! I contacted the business and all they would do was give me 10% off order, 9 dollar rebate, and then a $15 gift card. UN-SATISFACTORY!!! I told them to just keep the flowers and refund my $66 order on 15 Feb 14, but they would do no such thing.Desired Settlement: I want my whole order refunded. It is unacceptable to return $9 to the customer for undelivery. I dont care if the flowers are delivered if they aren't delivered on the holiday I ordered them EARLY FOR!!!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this order.

Review: I ordered the Peaceful Wishes sympathy basket from the fromyouflowers website on May 21, 2014. It was advertised as a beautiful 18 inch basket containing beautiful blue flowers and white roses. It was $59.99. When I arrived at the funeral home I was extremely embarrassed ... my flowers were in a tiny ...REALLY tiny basket and the beautiful flowers that were supposed to have been in the arrangement were replaced with cheap yellow carnations.I will never buy from this company again. They should be ashamed. they offered me a 20% discount. Unfortunately this does not make up for me looking like a cheapskate. The basket was about 6 inches all around...and maybe 5 inches high. They do not allow a person to place an objective review on their website...they will allow you to write a review, but they say they "may" post it on their site. ( This is clearly the reason that there wasn't a single negative review on their site!) BUYER BEWARE!Desired Settlement: I would like a full refund

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: We were seeking a "Get Well" bouquet of flowers to send to our family. From You Flowers advertised a Christmas themed bouquet entitled "[redacted]" featuring a matte red vase with a Santa's outfit design (white polka dots and Santa's belt). The company also promoted that the bouquet was available for same day delivery. We placed our order on Wednesday December 3rd, with an expected delivery date the following day on Thursday December 4th. On Thursday evening I was informed nothing was delivered to the residence. I called From You Flowers where they informed me that they're not sure what transpired and that they will get the flowers delivered by tomorrow (Friday) as well as call us to give us an update. With no phone call and no news from my family that flowers arrived I proceeded to call From You Flowers for a second time. They informed me that the florist they are working with is not answering the phone and they have tried calling them three times throughout the day. At this point I wanted to cancel my order and get my money back. I couldn't understand why a big name company didn't just find another nearby florist to take on the task when their original florist is being non-responsive and why they didn't notify us the day of delivery they were having this problem. There was absolutely no strategizing on their part. I told the customer service representative that I wanted to cancel and she said that we have to wait until tomorrow to see if we can hear from the florist. I told her I didn't understand the logic in that. The florist hasn't answered all day, why should I wait yet another day to give them a chance to respond? I just want my money back which I am entitled to ask for. She told us it was their policy and thus we were required to wait another day. I definitely felt this to be a ploy so that they can keep our money because I still didn't understand the logic and why they couldn't just cancel our order. On Saturday morning (this now being the fourth day since we initially placed our order, well beyond same day delivery), we received a phone call saying that they have another florist that will be delivering the flowers and that they will give us 25% off our order along with a flower upgrade (it was the highest flower upgrade) and an apology note attached to the flowers. We accepted their solution and proceeded to wait for delivery. Later that day, my family contacted me thanking us for the flowers. I asked how they looked and they notified me that the flowers were brown. I was sent photos of the bouquet and couldn't believe what was delivered. The flowers we ordered are pictured as five big roses, with small white carnations nestled behind the flowers so that the roses look abundant and are the dominating flower in the bouquet. The arrangement also included Christmas berries which are nestled in the background so you only see the berries and it's leaves. This arrangement is placed on a red matte vase with white polka dots and Santa's belt. What my family received was a plain see-through red vase, huge white flowers that were brown and wilted, a few roses, and branches sticking out with rotten berries. I sent my family the photo of the arrangement that we ordered and they confirmed it looked nothing like the arrangement we purchased. The flowers weren't even standing tall, they were leaning against the edge of the vase leaving an empty center in the bouquet. It was a mediocre arrangement that completely contradicted everything the company advertises. When you call their customer service number, the automated voice repeatedly states they offer the freshest flowers. Brown, wilted flowers do not represent this advertising. When you place your order for the "[redacted]" bouquet it says specifically that it comes with a "Santa themed vase." A see-through red vase shows no indication that it is in reference to Santa. Not only were we shocked that the flowers delivered were old, rotted, and not what we purchased, but we were also embarrassed that our surprise get well gift was a disaster. We proceeded to call customer service for a second time on Saturday and we explained to them the current issue as well as the tremendous struggle we went through the past three days to get a simple bouquet of flowers delivered. We essentially wanted our money back since the bouquet was not the one we ordered. Of course, the customer service representative said they will give us 50%, which to us indicated that they were not willing to refund us entirely. We were so stressed out and embarrassed by the ordeal that we accepted the resolution just so we can move on from this. However, what occurred an hour after the conversation was the icing on the cake for us. I received a call from a number I was unfamiliar with. I answered the phone and it was the florist calling me personally. He said that they were coming to pick up the flowers. I told him I don't understand, we are still paying for them we didn't get this arrangement for free. He said that they have to come pick up the flowers. I told him that no one was home and that my family left for the rest of the day. He told me to call him when they're back so they can pick up the bouquet. I couldn't believe what I was hearing, not only were we embarrassed that the flowers were brown and rotten, but now we have to be embarrassed that their flowers were going to be taken away from them after only having them in their house for a couple of hours? We called customer service for a third time and they just told us not to worry about it. No further resolution. My experience with From You Flowers was my first and last. I went through so much stress and frustration which ruined my day. Why should it be a battle to do something nice for people? Flowers are not just plants, they are symbolic of love, happiness, and warmth. We relied on From You Flowers to deliver good feelings to a member of our family. We relied on the creative portfolio they present on their website and to provide a real life product that mimics exactly what is seen on their page. I expected that the smiles the photo on my computer screen gave me would offer smiles to the person that really needed it live in their home. What I received was a product not representative of what was posted on their website, embarrassment, and overall utter disappointment. I suggest that From You Flowers take a good look at how they strategize their orders, better communication with their florists, and make sure their product actually reflects what they advertise because fresh flowers and same day delivery are far from what we received.Desired Settlement: Since Friday December 5th we have wanted our money back and we still want our money back. Customer service did what they could to keep a certain amount of our money, but four days of frustration is not equivalent to 50% of our money back. We want what we have asked customer service for repeatedly, but refuse to give us two days in a row. We want 100% of our money back.

Business

Response:

This case has been completely resolved. We have spoken with the card holder and the account has been refunded in full. Please let us know if there is anything else we can do regarding this case.

Review: order#[redacted], on 01/19/15 I saw this company's ad claiming deliveries in 4 hours. I placed an order for a friend of mine who's husband just passed away. I ordered an arrangement, and I paid more for the "best" bouquet in respect to size and amount of flowers. the arrangement was $74.99, paid an extra same day fee of $2.99 my entire order came out to $84.60. at 4:53PM on 01/19/15 I received an email stating my order had been delivered. my friend lives out of town I might add. on 01/20/15, I went to my friends house to see her, and I asked her about the flowers, and she said she never received my flowers. when I got home that afternoon I went in and called From You flowers and told them my flowers weren't delivered and that I had gotten notification from them that my order had been delivered. had I not gone to my friends I would have NEVER known. the man I talked to put me on hold and told me the florist they used wasn't answering the phone. this was like 2:30 in the afternoon. my friend called and said the flowers had been delivered and she sent me a picture. it was NOT what I ordered and paid more for, for the flowers in the picture. on 01/21 I filed a complaint at the company's website telling them I was not happy with the arrangement, I sent them a pic of it and a pic of what I ordered, side by side. the arrangement they sent to me had old roses in it, crappy filler flowers and not even the right vase. the arrangement I ordered was supposed to include a vase from [redacted], which made the picture of what I ordered beautiful. that evening I received an email from, From You Flowers stating they were sorry I was not happy with the arrangement and that if I called the customer service they would send out a fresh new arrangement. I called them today, 01/22/15 and what I got was the run around. I was put on hold a couple of times while the woman talked to her supervisor. I told her I didn't want another arrangement sent because I took some more flowers to my friend because I was so embarrassed by what they sent to her. I wanted my money back. customer service lady, who was rude I might add, told me they could offer me a ridiculous amount of 10% of my order refund ($8.50) I told her I also paid extra for delivery that day of $2.99 she said she would also add that on to the amount of refund, which I might add was only going to be a gift card from their site. she also told me it was noted that the flowers were delivered on the 19th, I told her I got the same email from them saying that, but that they lied, they were not delivered. she also said sometimes they have to use different flowers if they don';t have those, I told her NO, I paid for what I was supposed to get. the entire arrangement was just these beautiful light lavender roses and stock! and that was all. I told her if they didn't have any of the flowers then they should have called me and I would have changed the order she agreed with me. she said she called the florist back and that they were going to research my order and would get back to me. that was BS. I never heard back from, From You Flowers again. Not only did they send old spray painted roses, yes they spray painted them an ugly purple, but they were also old and crinkled around the edges. there was no stock in the arrangement either. it was ugly, cheap and not what I ordered and paid $84.60 for. this was bait and switch, and I got ripped off. the florist they used came from stockton, that is 2 towns away from where they were supposed to be delivered. this was also and [redacted] arrangement and I don't understand why they didn't use a local florist in Tracy for this order. that florist did anything they could to just get my money any way they could, by sending a cheap ugly arrangement I did not order in place of the one I ordered. I am also mad because they lied about the delivery and my friend didn't get what I wanted sent to her to cheer her up. this is totally unacceptable. and I see that 600 + complaints about this company is pretty much all the same. How can a business who continually keep ripping people off get away with this? I will never use this company again for anything, I would buy grocery store flowers before ever giving this company money. From You Flowers will lie, about delivery, and will take your order and money you pay in good faith, and under the guise of [redacted] floral arrangement that you chose and replace it with some cheap, tacky, dead flowers and if your lucky that might get delivered and it might not. Also if I don't get a full refund I will also contact [redacted] and complain to them about how they are supposed to be selling[redacted] arrangement with a [redacted] vase, but then delivering cheap, tacky old flowers in a vase that was not [redacted] as purchased.Desired Settlement: I want a full refund in the amount of $84.60 credited back to my [redacted] card at my bank. I am not interested in any replacement flowers, as I already replaced them from somewhere else. I do not want any kind of a store credit or gift card. because of the embarrassment they caused me, and my friend did not get her flowers as I intended, their lies and deceptive business practices such as positively bait and switch tactics, their rude customer service people I am through with From You Flowers. I just want all my money back.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. Please let us know if there is anything else we can do regarding this case.

Review: I had a horrible experience, with my order, First off I paid extra for it to be delivered within 4 Hours, I also ordered a bear to go with the flowers. My Wife did not receive the flowers until 5:45 someone called her and told her. This was her last day. I called customer service they had several excuse. I had to ask for my refund for the expedited delivery, and the bear, and they offered me a 15% discount on my next order however I told the lady I would not be ordering from them every again. I asked for a total refund and she refused. She did offer to credit my card back the for the amount of the bear and delivery charge. I am so angry. I am the customer and when I placed the order I stressed that it needed to be there by 12:30 they failed to deliver. A reputable company would have reimbursed me back the total amount. Never again [redacted]Desired Settlement: I want to be reimbursed 111.14 for my order.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding the order.Thank you

Review: I ordered flowers from this company to be delivered today, I called them several times and was put on hold for long periods of time. I e-mailed them several times then they responded thta the flowers were delivered. they were never, the supervisor nver gave me any otions, seemed very unconcerned and just said I am sorry,. this is a really bad business, they have been backed by [redacted] fro 100% satifaction, this is WRONG.Desired Settlement: Of course my money refunded ,an apology in writing and some type of compensation for a delivery of flowers

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also mailed an apology letter to the recipient on behalf of our company. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers around while at work around noon and had them sent to my wife at home, or so I thought.I chose this company because it said on the website, Gauranteed same day delivery, if ordered before 2:00 pm in recipient time zone.

I arrived home at 6:00 pm and she never received anything. I called from you flowers and was told to give it more time wven though the website says home deliveries will arrive by 6:00. Then I get an e mail saying the flowers were delivered, so I call back and am told that they cannot get a hold of the florist. So now I am told I have to wait until the following day so they can speak to the florist.

So much for same day delivery, not to mention the extra money paid for same day delivery.What good is a gaurantee if they cannot gaurantee it.Desired Settlement: My desired outcome would have been to have my wife receive the flowers I paid for on the day I had expected them to arrive, but as that cannot happen now, I would expect a refund and would hope they would send the flowers anyways. But, I understand that this business is not as professional as the public would like them to be so I would expect nothing less than a refund in full.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you