From You Flowers

Review: The flowers I ordered were supposed to arrive by 4pm on Friday, May 15, 2015. They never arrived to the wake.

I was at [redacted] until about 8:15pm and they never arrived.

To find out what happened, I called the 1-800 number provided on their website and spoke with a Customer Service Representative.

He told me he could refund me the expedited same day delivery fees, and try to resend them. I asked him if he could upgrade the flowers and send them to the funeral taking place the next day, l by 10am at the latest. He said "I could definitely do that for you" and told me another rep would call in the morning and confirm (as early as 8am). I was busy with my friend helping her with the funeral arrangements, and still checked my phone all morning for a call I never got.

I was at the funeral home from 9 am to about 1030 am and then we departed for the church. The flowers never arrived. AGAIN. They were finally delivered to the funeral home after we all had left. The family of the deceased had to backtrack to the Funeral Home to pick the flowers up.

To make matters worse: The flowers looked NOTHING like the picture. There were not many lilies in the vase. It was not full, it was not arranged to even look full. It looked awful.

I had been told by the Representative that this arrangement would be upgraded. To be frank, I wouldn’t have paid regular price for this. They looked small even for the regular size. They looked like you went to [redacted] and purchased a bouquet and threw them in a vase.

I was not only disappointed in the flowers, I was embarrassed. Not only did the flowers not make the wake, which is where I actually wanted them to be, they were tardy to the funeral as well, and then arrived looking like I spent $10.00. This is my best friend! I didn't have the money to spend $300, but for $64.00, I felt pretty ripped off. Even my other friends told me they looked pretty pathetic.

If a customer pays for expedited delivery, it should at least get there on the correct day. Especially for a funeral.

I tried to conclude this situation with a second Representative via email, and they have refused a full refund, even though their website BOASTS of "100% Satisfaction Guarantee".

What really made me sent the Revdex.com a complaint was the list of awful reviews on [redacted].com that mirrored the problem I have been having.Desired Settlement: I simply would like a full refund.

Consumer

Response:

Revdex.com- I have been refunded the full amount by From You Flowers.com. Thank you very much for advocating on my behalf and helping to get this issue resolved

Review: I ordered a specific floral arrangemnt. To be delivered for my grandmothers funeral service. The only one they hasd online was the Faithful Blessings Bouquet. Since I was unable to attend, and the Lilies were her favorite. Plus, it was the only one that had a white vase with a cross. Since we are extremely religious, that is what I wanted.

I ordered it on Friday, October 30, 2015. Delivery was to be before noon on November 2, 2015. I paid a fee for this. The order was not delivered in time, the product delivered was NOT what I ordered.

There was no phone call to me to discuss a different arrangement, but, customer service swears someone called. I got no such call. Then, I receive an email after 2 pm stating they were sorry but it was a floral mixture and a ceaar glass vase.

This is NOT what I paid 67.97 for. I paid for Lilies and a cross vase. I got crap!

I paid 4.99 for it to be expedited and delivered before noon on the 2nd, it wasn't, I paid 14.99 service fee, the bouquet was originally 59.99.

They only want to refund 50 %. I want every penny I spent back. This was falsely advertised and it is something they are selling that they cannot actually fulfill and collecting money for.

Before someone else gets duped, they need to have this item taken off all the sites they use. I want a Full, 100% refund.

They RUINED thihs for me. This was the last thing I could do for my grandmother. They screwed it up!

They could have called and discussed this with me way befor the delivery. And allowed me to choose what I wanted. since I paid for it!Desired Settlement: a full 100% refund.

take the advertised item down, since, they are collecting money on a false arrangement.

do not charge or advertise expedited fee, they do not deliver on time. even if you pay

Business

Response:

This case has been completely resolved. We have refunded our customer in the full amount of the order, along with a complimentary arrangement valued at $60.00 to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered a fruit basket and I was charged the "same day fee" and the basket was never delivered, I called them and email them, it took me 1 day to deal with this company, I read after the fact the bad reviews this company have, surprise me they still in business. After different attempts I requested a refund, I am still waiting to see this refund on my credit card, but I think this company should be check.Desired Settlement: I hope that Revdex.com check on this company, I really can't believed I saw 990 bad reviews, people complaining about kind of the same thing, no delivery, bad products. How can this company still doing business??? When I told the lady at Customer Service about the bad reviews she replied: People like to write bad reviews, this company is awful.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company as an extended apology. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Oredered flowers on line. Never delivered. Spoke numerous times. Supposedly cancelled, but my credit card has been billed. When you call the 800 number they say they are putting you on hold and never come back. There is never a manager to speak with.

Product_Or_Service: flowers

Desired Settlement: DesiredSettlementID: Refund

Would like my credit card refunded

Business

Response:

Business Response /* (1000, 5, 2013/07/08) */

This has been resolved entirely. A Supervisor here called the customer and confirmed a full refund was issued. Additionally, we increased the gift certificate to $25.00 off of a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.

Review: On 10-18-2013, I placed Order #[redacted] for a Rose & Lily flower arrangement as pictured on fromyouflowers.com website.The total invoice was $62.97. The arrangement was sent to my Mother for Sweetest Day.The arrangement received was NOTHING like the picture on the website! The COLOR was not right. The FLOWERS were not as PICTURED. The overall QUALITY was NOT present. I have a picture of the delivered product as well as the picture from their website. While holding the 2 pictures next to each other, there is a SUBSTANTIAL difference!Desired Settlement: This was my FIRST time ordering from this company.I was TOTALLY dissatisfied with the PRODUCT received.Therefore, I am requesting a FULL Refund of the Invoice Total Amount of $62.97.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $30.00 gift card. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: This was my initial complaint e-mail.I am writing you today due to the fact that I am definitely unsatisfied with the flowers I purchased on Wednesday February 5th. When I scheduled and paid for the flowers I paid an extra $1.99 for same day shipping which I was notified later that day, end of day actually that they could not be delivered as planned. Then they arrived very late the following day and look nothing like what I ordered. Here is what I ordered....Order DetailOrder Number: [redacted]The Winter Wonderland Bouquet $34.99Google Customer Savings Discount ($7.00)Service/Handling $14.99Same Day/Weekend Fee $1.99Item Total $44.97Delivery Date: 02/05/2014Delivery T[redacted]Received from their customer complaint department.hank you for contacting From You Flowers. We sincerely apologize for your disappointment with your recent order. We have received and reviewed the attached photo, and the delivered arrangement was filled to the specified value and recipe. Therefore, we are issuing you a $15 gift certificate via email to redeem at any time on a future purchase. You will receive this gift certificate within 1-3 business days. We have also informed the delivering florist of the complaint, and they asked that we extend their apologies to you as well.Thank you and once again, please accept our apologies.Sincerely,[redacted]From You FlowersCustomer ServiceMy response followed by theirs (computer generated)[redacted],I appreciate your immediate response however, the credit does not remedy the situation at hand. My job requires me to send flowers at various times to clients and employees. I expect that they be on time and that they are quality. I am not comfortable using your services because my clients and staff deserve more than your "filled to the specified value and recipe" . I would like for you to issue a credit to the card used since I will no longer use yourDesired Settlement: Item Total $44.97 refunded back to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: Ordered flowers for my friend's birthday and they were never delivered. Called to request a refund and they would not issue it. The number to the florist is a fax number and they don't return calls.Desired Settlement: I expect a full refund to be issued immediately

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers on 1/12/15 for deliver on the 13th of January. The recipient never received the flowers on the 13th. When I called they said the flowers could not be delivered because it was a gated community, she does NOT live in a gated community. They said they would deliver on the 14th of January, they 14th came and went, not flowers. I called they said they were left outside the fence in the front. My elderly inlaws looked all over outside and found no flowers. I called the company back again and they said they had a delivery signature. How could they have a ligitamate signature if they left the flowers outside the fence? The flowers were never received and the company will not refund my money. I have called several times with no good outcome.Desired Settlement: I would like my $51.03 credited back to my account

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I ordered flowers as a surprise for my mother-in-laws Birthday on 1/26/2015 for same day delivery which I paid not only a shipping charge for but a same day delivery charge! I was offered an $8.00 credit which did not even cover the original and a bigger arrangement and a promise that she would get it the next day with a apology letter explaining that it was their fault that it was not delivered on her Birthday. Yet again on 1/27/15 she did not get the flowers! I called customer service where I held for 15 mins only to be placed on hold and then hung up on! I called back AGAIN and was checking on order and was yet again hung up on! Not sure if she will get the flowers or not! We will see!Desired Settlement: I think they should refund the entire cost and send her the flowers I was promised she would get!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a bouquet of candy to be delivered today on the 9th of April. It never came. I got an email saying the bouquet was delivered. I called the number and they told me to check online. I sent them an email and they promised to get back to me. Nothing has happened. I called back and they can't answer where it is or why it wasn't delivered.Desired Settlement: I would like a refund of my money.

Business

Response:

This case has been completely resolved. We have made several attempts to contact the customer via phone and email and we haven't heard anything back. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

Review: On September 8th I placed and order (Order [redacted]), two orders actually, the other one was order #[redacted]. This complaint is focused on the first order (I subsequently cancelled the second one before it was going out due to the horrible experience I had with the first order. Here is the order of the events:

9/8 - order flowers that were to be delivered to my 10 year old niece on sunday, september 20th

9/13 - I find out that the flowers were delivered THE WRONG DAY - they were delivered a week early on 9/13

9/13 - I call customer service who apologizes profusely and offers to send another bouquet on the 20th. obviously the surprise is already ruined for the child.

9/15 - I ask my sister to send me a picture of the flowers and she doesn't really want to. when I press her I find out that less tun 48 hours after the flowers were delivered on the wrong day, all but three roses are dead, and most never even opened up.

9/15 - I call again. they tell me how sorry they are, that they have a freshness guarantee, flowers will be redelivered the next day. I ask the woman if this is in addition to the redelivery on the correct day, and she in no uncertain terms says yes. she also goes on to tell me that a different florist will be delivering the flowers on the 20th but the original florist will exchange the dead flowers. I ask if they should save the dead flowers. she says yes. I ask her what to do if they are not going to be home. she tells me that the florist will call before showing up and if they are not going to be home to leave the flowers at the front door so they can take a look at them to see what went wrong. I relay all this information to my sister and my niece (who is very excited to get new flowers).

9/16 - I get an email that the new flowers have been delivered. fantastic. I call to see how they look and am told that notwithstanding the email I got, NOTHING WAS DELIVERED. no call, no flowers. I call the company again and ask to speak to a supervisor. the guy says he's sure he can help me. needless to say he cannot. this time I heard that he has absolutely no record of any conversation about the flowers being exchanged the next day. he says all he sees is that the same florist (not a different one like the girl said the day before) was redelivering on sunday and that was the "replacement" arrangement. I tell him all the details of what I just wrote about about the flowers being redelivered the next day and then again on sunday and he tells me that that couldn't have been what happened because it's not in the notes. he can tell that i've never used the service before so I ask him if that is their standard operating procedure for deliverers that do not meet customers' satisfaction. he says yes. I ask him how I could possibly know that if someone hadn't told me that that was how the situation was going to be handled. he says he can't help me, all he can do was resend the new ones on sunday. at this point I have had it with the company and I tell him to forget the whole thing, give me my money back and cancel my second order as well. After I do that I start getting the emails and the phone calls from the company, surely because I told the customer service guy that I was filing a complaint with the Revdex.com. I even got the email below from someone there:

"Dear Ms. [redacted],

I am contacting you because I am the Revdex.com liaison for From You Flowers. I would like to assist you as I notice you stated you are filing a complaint. I will be the one contacting you going forward. Please note I am not trying to do anything except make this right for you. I thank you for your time and look forward to speaking with you or you can email me what you'd like me to do to resolve this issue for you.

Sincerely,

Robyin F[redacted]"

This woman obviously wanted me to believe that she was going to handle my complaint without me reaching out to the Revdex.com and help them avoid yet another filed complaint about their company..

This is by far and away the most unprofessional company I have ever bought anything from. And after reading A LOT of complaints on-line about this company (including on the Revdex.com website) I see that I should have known better.Desired Settlement: At the very least, the company should be sending a very nice, fresh deliver of flowers to my niece. They should also stop emailing and calling me. The customer service was needed BEFORE all the damage was done, not afterwards.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered flowers on Wednesday 12/23 at 8am, paid for same day fee of $2.99 and service/handling fee of $14.99. They were for my moms birthday which was on Wednesday 12/23. The email said the flowers would be delivered by 5pm. 5:30pm I hadn't received a phone call from my mom, so I decided to call her. No flowers were delivered. So I called, and customer serivice person said they would track down the driver and call me back. I waited..... Not to mention I'm working, so waiting for a phone call back wasn't the best thing for me since I wanted to know what was going on when I called. 6:30, called my mom to see if her birthday flowers were delivered, no they still weren't. So I called customer service back after not getting a phone call back just to be told that there was nothing they could do since obviously the florist was closed. What kind of business are you guys for telling me this over the phone? Obviously the florist was closed, and obviously the flowers weren't delivered, so I want a full refund. The person on the phone told me she would note that under my account. Next day finally got a call from the business asking me to confirm the flowers were delivered, hell no they weren't. The guy on the phone said the florist was out of stock of the bouquet I ordered, really? You're just now telling me this the next day after my moms birthday? Why couldn't you have called me at 9am yesterday when you knew they were out? So I could go through 1-800 Flowers and order? Now you're telling me you can have that arrangement delivered by Saturday? [redacted] no! I will not be doing business with you guys ever again, I will make sure I let EVERYONE know about this shady business and post it all over [redacted], whatever else I can do to get everyone to not purchase from this company EVER! You can't post pone a birthday to Saturday... She was born on the 23rd! Good job From You Flowers, [redacted]Desired Settlement: I want my FULL REFUND! And an apology letter to my mom stating that you guys screwed up and you're sorry for that!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $45.00 as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a fruit basket for family because of a death within the family. A day after my order I get a email stating that they could not find a florist in the area and recommended I get flowers instead. At the time I didn't have much of a choice since the funeral was the next day. So I sent a email stating what type of flower arrangement I wanted and got a email back stating to call them. I called the customer service and she tried helping and was really confused about what to do so she ended making a second order which was flowers. I told her not to cancel the first because my money will not directly come back to my account. She stated that they would just keep the first order in the system in place of the second order which were flowers. Next she said that there was a price difference of $17 dollars and I asked so do I have to do another credit card purchase? Got placed on hold for while. In conclusion she said that everything would be tooken care of the flowers would be there on time after I reminded her about customer courtesy. The day of the funeral I get at text stating unfortunately we didn't have a florist in the area. SorryDesired Settlement: I would like what I first ordered on the websites which was a fruit basket sent to the church and a complimentary fruit basket to the family stating a apology. Two fruit baskets sent because of all the confusion and also the family and the church waiting for the delivery.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement valued at $75.00 on behalf of our company. We let the customer know she can place this order at anytime to any recipient of her choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

My daughter order flowers that were supposed to be orange roses and gerbera daisies. Instead I received pale pink roses with assorted fill . When she complained, From you Flowers had another local florist send a bouquet much closer to the original picture. The first order barley made their 3 day guarantee, while the second order is still fresh looking after 5 days. When I complained to the first florist about the discrepancy in the order I was told they reserved the right to make substitutions. But the whole color palette? Part of the blame might be locally. I felt From You Flowers made the correction my daughter requested.

Had placed two separate orders 5am on Friday morning. The first order was to be delivered SAME DAY (Friday). I paid extra for this service. Friday late afternoon I got a call saying the florist who sat on it informed them they couldn't get it out that day. I was happy they called me but unhappy that it didn't get there in time for Halloween. So, they credited me $7.19 and said it would be there by Saturday. WEll, it's Monday and still not delivered. I had to call them to ask what happened. The second order of just flowers were delivered on Saturday and were as described. They apologized and one lady is taking charge of my issue. It's sad to see a company get bad reviews because of who they sub-contract out to. However YOU FLOWERS will be the one held accountable, as is the price of doing this type of business. I should of ordered through another online company or find a local florist to delivery in the future. They need to step it up and take care of the customer.

I ordered a $66.00 arrangement first I got a 5.00 arrangement that was old so I called them back I they said it would be fixed wrong. I called back at 4 pm ask for them to make it right wanted them to make a rose arrangement well on Wednesday afternoon she got a funeral arrangement delivered to her well I am very [redacted] now. There customer service all the way to the supervisor stinks they do not handle problem correctly. The web is a joke because you order a arrangement from this and you get a bunch of flowers you can pick from a field!!

I ordered flowers on 12/22 to be delivered the 23rd. They never came. Today is 12/27 and after three calls they have still not been delivered. My sister's birthday was the 23rd. I will never use this company again nor will I recommend them to anyone

Review: I wanted to have flowers delivered to my step mother. I decided to check out FromYouFlowers.com. I got onto their site and found a bouquet for $19.99. I selected the bouquet. The site then prompted me to enter the recipient's zip code. Then I was to choose a delivery date. The site disclosed that there was a $12.99 fee to deliver on a Saturday but had no price listed for any other days of the week. I chose to have them delivered on Monday. Then I entered a card message and clicked "add to cart". The next page showed a product and order subtotal WITHOUT any shipping and handling fee shown. The next page I entered the recipients name/address. There is an option of a.m. delivery for and extra $5.99. I chose not to have a.m. delivery. Then I clicked on "continue to billing information". I entered my visa information. Then I clicked on "review order" and that was the first time I saw the $14.99 shipping/handling charge. I did not want to pay $14.99 shipping/handling so I closed the page. I NEVER clicked a "confirm" button so I thought that was the end of my business with FromYouFlowers. Monday night I got a call from my step mom thanking me for the flowers I had sent her. It was awkward to say the least. I called my bank and they weren't able to dispute charges. I called FromYouFlowers. I told them I would pay the $19.99 since the product was delivered and nonreturnable, but could they please refund the $14.99 shipping/handling. They said they "were so sorry" but couldn't help me. I feel like they should be made to disclose the $14.99 fee way before you are made to enter your credit card number. There should also be a very clear "confirmation" button before your order is processed. I feel like the site tricks you into paying a large shipping/handling fee and tricks you into placing an order. I feel scammed.Desired Settlement: When I initially called FromYouFlowers for help with this issue I had told them that I would pay the $19.99 for the flowers since they were nonreturnable. I wanted a refund of $14.99 shipping/handling fee that was not clearly disclosed until after inputting my credit card number. I do feel that I am entitled to a full refund since the website never had me click on "confim" to process my order. I am asking for a full refund of $34.98 for flowers sent to [redacted] in [redacted] on 9/18/03.

Business

Response:

We called the customer and resolved this complaint entirely. We issued a refund to the customer as well as sent them a gift certificate to utilize on a future purchase. The customer was very happy with this. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I ordered flowers for my daughters birthday .They were dying and looked nothing like the picture I ordered.The vase wasn't as shown either.Desired Settlement: I want my $60.00 refunded not $8.00 that was offered and definitely no credit or coupon.I would never do business with them again.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a re delivery of the product. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: I ordered a fruit basket to be delivered to a funeral home. I placed the order with over 48 hours between placing the order and the delivery time frame in the terms of the order. The order had to be delivered within that time frame or it would not benefit the grieving family as it was for a funeral that is only at the funeral home for one day. I paid in full with the delivery charge included and the order was not delivered nor will the company answer the phone or respond to my emails. This has added even more grief to an already grieving family.Desired Settlement: The company failed to complete their end of the agreement-and due to the time sensitive nature no replacement can fix it. I require a full refund.

Business

Response:

This case has been completely resolved. We have made several attempts to contact this customer via phone and email and have not heard back. At this time we have gone ahead and credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.Thank you