From You Flowers

Review: Ordered flowers for my friend's birthday and they were never delivered. Called to request a refund and they would not issue it. The number to the florist is a fax number and they don't return calls.Desired Settlement: I expect a full refund to be issued immediately

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a fruit basket for family because of a death within the family. A day after my order I get a email stating that they could not find a florist in the area and recommended I get flowers instead. At the time I didn't have much of a choice since the funeral was the next day. So I sent a email stating what type of flower arrangement I wanted and got a email back stating to call them. I called the customer service and she tried helping and was really confused about what to do so she ended making a second order which was flowers. I told her not to cancel the first because my money will not directly come back to my account. She stated that they would just keep the first order in the system in place of the second order which were flowers. Next she said that there was a price difference of $17 dollars and I asked so do I have to do another credit card purchase? Got placed on hold for while. In conclusion she said that everything would be tooken care of the flowers would be there on time after I reminded her about customer courtesy. The day of the funeral I get at text stating unfortunately we didn't have a florist in the area. SorryDesired Settlement: I would like what I first ordered on the websites which was a fruit basket sent to the church and a complimentary fruit basket to the family stating a apology. Two fruit baskets sent because of all the confusion and also the family and the church waiting for the delivery.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a future complimentary arrangement valued at $75.00 on behalf of our company. We let the customer know she can place this order at anytime to any recipient of her choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.

I will never order from here again. The flowers were guaranteed delivery in 4 hours and when I called at hour 6 they wanted to credit me back $4.99. That is not satisfaction guaranteed. They should have delivered the flowers and refunded my money. Instead,I had to cancel the order and now wait 3-4 business days for a credit. That is NOT 100% satisfaction guaranteed!

Review: I ordered a fruit basket and I was charged the "same day fee" and the basket was never delivered, I called them and email them, it took me 1 day to deal with this company, I read after the fact the bad reviews this company have, surprise me they still in business. After different attempts I requested a refund, I am still waiting to see this refund on my credit card, but I think this company should be check.Desired Settlement: I hope that Revdex.com check on this company, I really can't believed I saw 990 bad reviews, people complaining about kind of the same thing, no delivery, bad products. How can this company still doing business??? When I told the lady at Customer Service about the bad reviews she replied: People like to write bad reviews, this company is awful.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered on behalf of our company as an extended apology. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered flowers on Wednesday 12/23 at 8am, paid for same day fee of $2.99 and service/handling fee of $14.99. They were for my moms birthday which was on Wednesday 12/23. The email said the flowers would be delivered by 5pm. 5:30pm I hadn't received a phone call from my mom, so I decided to call her. No flowers were delivered. So I called, and customer serivice person said they would track down the driver and call me back. I waited..... Not to mention I'm working, so waiting for a phone call back wasn't the best thing for me since I wanted to know what was going on when I called. 6:30, called my mom to see if her birthday flowers were delivered, no they still weren't. So I called customer service back after not getting a phone call back just to be told that there was nothing they could do since obviously the florist was closed. What kind of business are you guys for telling me this over the phone? Obviously the florist was closed, and obviously the flowers weren't delivered, so I want a full refund. The person on the phone told me she would note that under my account. Next day finally got a call from the business asking me to confirm the flowers were delivered, hell no they weren't. The guy on the phone said the florist was out of stock of the bouquet I ordered, really? You're just now telling me this the next day after my moms birthday? Why couldn't you have called me at 9am yesterday when you knew they were out? So I could go through 1-800 Flowers and order? Now you're telling me you can have that arrangement delivered by Saturday? [redacted] no! I will not be doing business with you guys ever again, I will make sure I let EVERYONE know about this shady business and post it all over [redacted], whatever else I can do to get everyone to not purchase from this company EVER! You can't post pone a birthday to Saturday... She was born on the 23rd! Good job From You Flowers, [redacted]Desired Settlement: I want my FULL REFUND! And an apology letter to my mom stating that you guys screwed up and you're sorry for that!

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $45.00 as an extended apology on behalf of our company. Please let us know if there is anything else we can do regarding this order.

I had some serious issues with both the delivery time and the arrangement that was delivered by the local florist subcontractor last week. I sent From You Flowers an email on Friday to let them know about the issues I encountered. They contacted me first thing Monday and were very courteous and professional. I was very impressed with the manner that the customer support representative handled this, which far exceeded my expectations. I will definitely be using From You Flowers for future flower deliveries. Good customer support goes a long way with me.

Review: I ordered a specific floral arrangemnt. To be delivered for my grandmothers funeral service. The only one they hasd online was the Faithful Blessings Bouquet. Since I was unable to attend, and the Lilies were her favorite. Plus, it was the only one that had a white vase with a cross. Since we are extremely religious, that is what I wanted.

I ordered it on Friday, October 30, 2015. Delivery was to be before noon on November 2, 2015. I paid a fee for this. The order was not delivered in time, the product delivered was NOT what I ordered.

There was no phone call to me to discuss a different arrangement, but, customer service swears someone called. I got no such call. Then, I receive an email after 2 pm stating they were sorry but it was a floral mixture and a ceaar glass vase.

This is NOT what I paid 67.97 for. I paid for Lilies and a cross vase. I got crap!

I paid 4.99 for it to be expedited and delivered before noon on the 2nd, it wasn't, I paid 14.99 service fee, the bouquet was originally 59.99.

They only want to refund 50 %. I want every penny I spent back. This was falsely advertised and it is something they are selling that they cannot actually fulfill and collecting money for.

Before someone else gets duped, they need to have this item taken off all the sites they use. I want a Full, 100% refund.

They RUINED thihs for me. This was the last thing I could do for my grandmother. They screwed it up!

They could have called and discussed this with me way befor the delivery. And allowed me to choose what I wanted. since I paid for it!Desired Settlement: a full 100% refund.

take the advertised item down, since, they are collecting money on a false arrangement.

do not charge or advertise expedited fee, they do not deliver on time. even if you pay

Business

Response:

This case has been completely resolved. We have refunded our customer in the full amount of the order, along with a complimentary arrangement valued at $60.00 to be delivered on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I oredered flowers on Friday October 25 to be delivered on Saturday 26 on my daughters birthday. They were never delivered. I called 4 times saturday to be told they could not reach the florist. I called Sunday a couple time to be told they couldnt reach the florist to they are closed to Ill have a suppervisor call you monday. Called today Monday because no one has called me back. I get we cant get ahold of the florist. Ask for my money back and they tell me I cant because they cant verify iftjey flowers have been delivered. I told them I want my money back, they told me I could get a 15% off my bill, I told them no I want my momey back now or I am call the Revdex.com. Thats when they "supposeldy" gave me my money back. It will take ten days to show up on my credit card.Desired Settlement: I still would like flowers delivered to my daughter. But for free.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let me know if there is anything else I can do regarding this case.

Thank you

Review: I ordered a heart shaped wreath with a stand for my aunts funeral with a card and brightly colored flowers plus peach roses, because those were her favorites. When we got to the ceremony we, as a family-since we all picked it out, were looking for our flowers; we didn't find it. The only thing we saw was a circle wreath with ugly dying flowers and with about half the amount even shown on the picture let alone it was a circle. And no peach anything- only white and pink with brown dying edges on all of the flowers. There was no card to say who it was from so I couldn't answer my family that it was the one I ordered. So we just figured it didn't arrive. Upsetting but I was already emotional. I saw a delivery email a couple days later. I called my family and told them that must've been it... I can't believe that FromYouFlowers would hire such a trash company for something so important and emotional. I called to get my money back and they said could only give $67 back from my $254 purchase. Their product was trash and incorrect.Desired Settlement: I want a full refund and for them never to work with that company if they want to keep a decent name in [redacted]

Business

Response:

This case has been completely resolved. We have credited back the customer in full for her order. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: On September 8th I placed and order (Order [redacted]), two orders actually, the other one was order #[redacted]. This complaint is focused on the first order (I subsequently cancelled the second one before it was going out due to the horrible experience I had with the first order. Here is the order of the events:

9/8 - order flowers that were to be delivered to my 10 year old niece on sunday, september 20th

9/13 - I find out that the flowers were delivered THE WRONG DAY - they were delivered a week early on 9/13

9/13 - I call customer service who apologizes profusely and offers to send another bouquet on the 20th. obviously the surprise is already ruined for the child.

9/15 - I ask my sister to send me a picture of the flowers and she doesn't really want to. when I press her I find out that less tun 48 hours after the flowers were delivered on the wrong day, all but three roses are dead, and most never even opened up.

9/15 - I call again. they tell me how sorry they are, that they have a freshness guarantee, flowers will be redelivered the next day. I ask the woman if this is in addition to the redelivery on the correct day, and she in no uncertain terms says yes. she also goes on to tell me that a different florist will be delivering the flowers on the 20th but the original florist will exchange the dead flowers. I ask if they should save the dead flowers. she says yes. I ask her what to do if they are not going to be home. she tells me that the florist will call before showing up and if they are not going to be home to leave the flowers at the front door so they can take a look at them to see what went wrong. I relay all this information to my sister and my niece (who is very excited to get new flowers).

9/16 - I get an email that the new flowers have been delivered. fantastic. I call to see how they look and am told that notwithstanding the email I got, NOTHING WAS DELIVERED. no call, no flowers. I call the company again and ask to speak to a supervisor. the guy says he's sure he can help me. needless to say he cannot. this time I heard that he has absolutely no record of any conversation about the flowers being exchanged the next day. he says all he sees is that the same florist (not a different one like the girl said the day before) was redelivering on sunday and that was the "replacement" arrangement. I tell him all the details of what I just wrote about about the flowers being redelivered the next day and then again on sunday and he tells me that that couldn't have been what happened because it's not in the notes. he can tell that i've never used the service before so I ask him if that is their standard operating procedure for deliverers that do not meet customers' satisfaction. he says yes. I ask him how I could possibly know that if someone hadn't told me that that was how the situation was going to be handled. he says he can't help me, all he can do was resend the new ones on sunday. at this point I have had it with the company and I tell him to forget the whole thing, give me my money back and cancel my second order as well. After I do that I start getting the emails and the phone calls from the company, surely because I told the customer service guy that I was filing a complaint with the Revdex.com. I even got the email below from someone there:

"Dear Ms. [redacted],

I am contacting you because I am the Revdex.com liaison for From You Flowers. I would like to assist you as I notice you stated you are filing a complaint. I will be the one contacting you going forward. Please note I am not trying to do anything except make this right for you. I thank you for your time and look forward to speaking with you or you can email me what you'd like me to do to resolve this issue for you.

Sincerely,

Robyin F[redacted]"

This woman obviously wanted me to believe that she was going to handle my complaint without me reaching out to the Revdex.com and help them avoid yet another filed complaint about their company..

This is by far and away the most unprofessional company I have ever bought anything from. And after reading A LOT of complaints on-line about this company (including on the Revdex.com website) I see that I should have known better.Desired Settlement: At the very least, the company should be sending a very nice, fresh deliver of flowers to my niece. They should also stop emailing and calling me. The customer service was needed BEFORE all the damage was done, not afterwards.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding this case.Thank you

Review: Ordered 3 deluxe arrangements for my daughter's SURPRISE college graduation party.Only delivered one arrangement.They would not refund me for the undelivered flowers. I was offfered a small percenage of a refund. 100 percent satisfaction guaranteed is in bold print on their website.

Product_Or_Service: 3 three deluxe flower arrangements

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

refund for the services and flowers not delivered. they should honor their guarantee.

Business

Response:

Business Response /* (1000, 5, 2013/08/12) */

This has been resolved entirely. We issued a full refund to the customer's account and notified them of this. We attempted to speak with them via phone as well and left voicemails looking to resolve the situation. The customer responded thanking us for confirming the full refund. Please feel free to contact us with any other questions or concerns. Thank you!

Review: The flowers I ordered were supposed to arrive by 4pm on Friday, May 15, 2015. They never arrived to the wake.

I was at [redacted] until about 8:15pm and they never arrived.

To find out what happened, I called the 1-800 number provided on their website and spoke with a Customer Service Representative.

He told me he could refund me the expedited same day delivery fees, and try to resend them. I asked him if he could upgrade the flowers and send them to the funeral taking place the next day, l by 10am at the latest. He said "I could definitely do that for you" and told me another rep would call in the morning and confirm (as early as 8am). I was busy with my friend helping her with the funeral arrangements, and still checked my phone all morning for a call I never got.

I was at the funeral home from 9 am to about 1030 am and then we departed for the church. The flowers never arrived. AGAIN. They were finally delivered to the funeral home after we all had left. The family of the deceased had to backtrack to the Funeral Home to pick the flowers up.

To make matters worse: The flowers looked NOTHING like the picture. There were not many lilies in the vase. It was not full, it was not arranged to even look full. It looked awful.

I had been told by the Representative that this arrangement would be upgraded. To be frank, I wouldn’t have paid regular price for this. They looked small even for the regular size. They looked like you went to [redacted] and purchased a bouquet and threw them in a vase.

I was not only disappointed in the flowers, I was embarrassed. Not only did the flowers not make the wake, which is where I actually wanted them to be, they were tardy to the funeral as well, and then arrived looking like I spent $10.00. This is my best friend! I didn't have the money to spend $300, but for $64.00, I felt pretty ripped off. Even my other friends told me they looked pretty pathetic.

If a customer pays for expedited delivery, it should at least get there on the correct day. Especially for a funeral.

I tried to conclude this situation with a second Representative via email, and they have refused a full refund, even though their website BOASTS of "100% Satisfaction Guarantee".

What really made me sent the Revdex.com a complaint was the list of awful reviews on [redacted].com that mirrored the problem I have been having.Desired Settlement: I simply would like a full refund.

Consumer

Response:

Revdex.com- I have been refunded the full amount by From You Flowers.com. Thank you very much for advocating on my behalf and helping to get this issue resolved

Review: This was my initial complaint e-mail.I am writing you today due to the fact that I am definitely unsatisfied with the flowers I purchased on Wednesday February 5th. When I scheduled and paid for the flowers I paid an extra $1.99 for same day shipping which I was notified later that day, end of day actually that they could not be delivered as planned. Then they arrived very late the following day and look nothing like what I ordered. Here is what I ordered....Order DetailOrder Number: [redacted]The Winter Wonderland Bouquet $34.99Google Customer Savings Discount ($7.00)Service/Handling $14.99Same Day/Weekend Fee $1.99Item Total $44.97Delivery Date: 02/05/2014Delivery T[redacted]Received from their customer complaint department.hank you for contacting From You Flowers. We sincerely apologize for your disappointment with your recent order. We have received and reviewed the attached photo, and the delivered arrangement was filled to the specified value and recipe. Therefore, we are issuing you a $15 gift certificate via email to redeem at any time on a future purchase. You will receive this gift certificate within 1-3 business days. We have also informed the delivering florist of the complaint, and they asked that we extend their apologies to you as well.Thank you and once again, please accept our apologies.Sincerely,[redacted]From You FlowersCustomer ServiceMy response followed by theirs (computer generated)[redacted],I appreciate your immediate response however, the credit does not remedy the situation at hand. My job requires me to send flowers at various times to clients and employees. I expect that they be on time and that they are quality. I am not comfortable using your services because my clients and staff deserve more than your "filled to the specified value and recipe" . I would like for you to issue a credit to the card used since I will no longer use yourDesired Settlement: Item Total $44.97 refunded back to my credit card.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of her order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: I placed a same-day order for a flower arrangement and balloons. Merchant promised delivery by 3pm. Not only did merchant fail to honor the promised delivery, they NEVER delivered the order! This merchant engaged in false and deceptive advertising. They placed the order with a local florist that did not have the flowers as advertised then placed the order with another local florist that could not deliver the order. I called merchant to get a status update and learned that delivery was not made. This incompetence has cost me the opportunity to place an order with a competent online florist company.Desired Settlement: I want a full refund. Company should also deliver order for ruining special occasion.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this order.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1) I have not received credit on my credit card for the original order.

2) Company's offer to have a $40 arrangement sight unseen is an unacceptable response given the gravity of the situation.

This company has ruined a special milestone event with it's botched delivery. The least they can do is send the original arrangement that I picked!

Sincerely,

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement. Please let us know if there is anything else we can do regarding this case.

Review: I ordered a fruit basket to be delivered to a funeral home. I placed the order with over 48 hours between placing the order and the delivery time frame in the terms of the order. The order had to be delivered within that time frame or it would not benefit the grieving family as it was for a funeral that is only at the funeral home for one day. I paid in full with the delivery charge included and the order was not delivered nor will the company answer the phone or respond to my emails. This has added even more grief to an already grieving family.Desired Settlement: The company failed to complete their end of the agreement-and due to the time sensitive nature no replacement can fix it. I require a full refund.

Business

Response:

This case has been completely resolved. We have made several attempts to contact this customer via phone and email and have not heard back. At this time we have gone ahead and credited back the customer in the full amount of the order. Please let us know if there is anything else we can do regarding this case.Thank you

I ordered flowers on 12/22 to be delivered the 23rd. They never came. Today is 12/27 and after three calls they have still not been delivered. My sister's birthday was the 23rd. I will never use this company again nor will I recommend them to anyone

Review: I placed an order online that advertised same day service. I was unable to choose same day service and had to go with the next day service. I placed the order and the email I Received as confirmation of my payment and delivery date of 3/22/15. I received a call after they confirmed this delivery date and took my money and was told they could not find a florist in [redacted] that would deliver on the alternate date. I'm sorry but that is false advertising and no company should be allowed to charge your credit card before they know whether or not they can deliver. That is unacceptable. These flowers were for my sick Grandaughter in another state. If I wanted them to deliver Monday or later, I could have called local. I chose this particular company because of the advertising. Now I have to wait on money to be put back on our card, and have someone local deliver Monday. I will never use this company again, and will be sure to write a negative review to pass the word. No amount of upgrade or apology is acceptable with false advertising. A company should never take money first and then call you and tell you they cannot deliver. They had no trouble deducting this money from my account, but can't refund it until way into the next week. What's wrong with this picture.Desired Settlement: I want the money back on our account immediately.

Business

Response:

This case has been completely resolved. At this time we have voided the customers charge, along with a future complimentary arrangement to be sent to any recipient of their choice at anytime. As of right now we have not received a call back from the customer but we will still honor the offer once they have gotten back to us.Please let us know if there is anything else we can do regarding this case.

Review: I purchased a flower bouquet to be sent to my sister in ** for her birthday. The company first confirmed that the product was being delivered but then called me from an "unavailable number" only to tell me that the product could not be delivered on the day I asked to be delivered. I had used the same service a year back exactly for the same occasion and even then they could not deliver the product. Two years in succession with the same result.Desired Settlement: Well the money was refunded for 2014. I had to file for another refund for 2015.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement delivered on behalf of our company. We have also emailed the customer a $20.00 gift card to be used at anytime. Please let us know if there is anything else we can do regarding this case.

Thank you

Review: feb 13 2015 I ordered one dozen rainbow roses 59.99 stuffed teddy bear 9.99 galas vase 6.99 service fee 14.99 same day fee 5.99 tax 7.01 the discount 30 dollars off equals 84.95. iwas happy with that order until I found out it was charge 3 times I saw it right away and called fromyouflowers.com[redacted] and the customer service said when they deliver the item dont receive the other two.but unfortunately they just left the 3 boxes of item outside my house feb 14 2015 then I called them and they said they cannot do anything about it. I dont think thats fair I was charge 84.95 3x. my wife not working she just gave birth we are having financial difficulty I just want her to be happy even im broke I felt I was ripped off by fromyouflowers.com they should have been able to cancel the two item right from the start. my order number are ([redacted] )([redacted] )([redacted]). I hope you could help me rufund my moneyDesired Settlement: pls help me to refund my money

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount on both of his duplicate orders . Please let us know if there is anything else we can do regarding this case.

Thank you

Review: This website says satisfaction guaranteed - I am not satisfied and they have made no remedy of a refund - only a partial credit which is ridiculous.The flowers for a funeral wore horrible half dead not white and nothing like described - when confronted with the poor quality the local florist manager Tina called and was rude and mean to the recipient who just lost her mother. They were so rude in fact that they were told that the police will be contacted if anyone shows up on this property after what happened. I called to speak with a manager but there was absolutely NO RESOLUTION! I filed a dispute through PayPal and now I am filing a formal complaint.

Product_Or_Service: Funeral Flower Arrangement

Order_Number: Order# [redacted]

Account_Number: May 23, 2013 05:52:2

Desired Settlement: DesiredSettlementID: Refund

I want all of my money back - every single cent!

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

This has been resolved entirely. We called the customer and confirmed that a full refund was issued to the customer's account. Additionally, we provided the customer with a $20.00 gift certificate to utilize on a future purchase. Please feel free to contact us with any other questions or concerns. Thank you.