We are in receipt of Ms. [redacted] feedback about the quality of the item received. We have been in contact with Ms. [redacted] directly to advise that a full refund has been posted her payment method.
I recently purchased a bouquet of flowers from the FTD website as a Christmas gift for my father who lives in Texas. After taking my order and my money, they said it would be delivered on Dec. 23 as I requested. In MIDAFTERNOON on Dec. 23, one day before Christmas Eve, FTD emailed me saying they could not find a florist to complete the order. I was livid, knowing that it would be almost impossible to find a florist to arrange and deliver flowers one day before Christmas Eve. So I called a florist near my father's home (I several states away) and they said they could do and I made an order through them. Lo and behold, this is an FTD-affiliated florist! So FTD lied to me - and they STILL have not put my money, more than $60, back in my PayPal account. DO NOT USE THE FTD WEBSITE TO DO ANY BUSINESS!
I ordered flowers for my granddaughter that lives in Austin Tx. through FTD.com. since I don't live there or know a florist there. I thought they were a trusted company. I picked the arrangement I wanted to send her, paid for it and was delighted she would get it that day. Later in the day she text me 'thank you' and asked her to send me a picture. Now I realize the arrangement is not going to look exactly like the picture but I was so disappointed with what she got. The arrangement looked like a 5 year old did it! When I went to their [redacted] page, I couldn't believe how many complaints there were. I left a reply on the email confirmation I had gotten to complain. I will never use FTD again. Someone needs to monitor their business!
We are in receipt of Mr. [redacted] concerns surrounding substitutions that were made to his floral arrangement.
font-family: Calibri, sans-serif;"> At this time, we have spoken with him directly to confirm that a full refund has been issued to his credit card in addition to a complimentary arrangement being sent for his recipient to enjoy.
We are in receipt of Ms. [redacted]’s feedback about the non-delivery of her item. As a result, a full refund has been processed to Ms. [redacted]’s account. In addition, we offered to send a complimentary bouquet for the recipient to enjoy and that offer was declined. We have...
spoken with Ms. [redacted] directly and confirmed that her concerns were resolved.
This is the 2nd time I have ordered flowers for a funeral and FTD has not delivered timely. The last time they instead had to send flowers to the family at 2 different addresses due to THEM being late. Apparently that is how they do business as they tried to do the same thing this time. Their website states they can deliver with 4 hours notice to funerals. NOT TRUE. TWICE NOT TRUE. They called me today at 12:05pm to tell me they would not be able to deliver the flowers for the 1pm funeral. They even suggested they deliver them tomorrow instead. I am afraid FTD employees have no idea what a funeral is! When they called me at 12:05pm they kept me on hold for 15 minutes waiting for a supervisor who actually told me they would have a florist deliver a different arrangement and to keep my phone close by so they could keep me informed. They called back at 1:27pm to inform me they would NOT be able to deliver anything in time. This is DALLAS, not out in the country somewhere! There is no reason for this! TOTALLY UNACCEPTABLE!!! I will never order from them again!
We sincerely apologize for our customer’s experience. As part of our Good as Gold guarantee, we have issued a full refund and have offered to send an apology bouquet to their recipient.
After ordering an arrangement for the holidays for someone, FTD delivered a completely different arrangement. I would have never known but the recipient texted a thank you including a picture of the arrangement. Very disappointed when I called to notify FTD and they gave a small discount on the order, which I didn't want. Due to the nature of the delivery, I cannot have it exchanged, which I explained to them. They should not be able to list "satisfaction guaranteed" on their site because they don't stand behind their final product.
We have reached out to our customer via email and have not heard back. The missing chocolates were refunded and an apology box has been delivered. Please email [redacted]@ftdi.com for any further resolution.
We are in receipt of Ms. [redacted]’s feedback about the non-delivery of her item.
Calibri, sans-serif;">This is not an FTD.com order. This order was placed with Flowers. We have acted as a liaison with the shop to help resolve. We have spoken with Ms. [redacted] directly to advise that we have made Flowers aware of her concerns.
Initial Business Response /* (1000, 5, 2015/05/26) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email along with a phone call. I was given a full...
Complaint: 11153127
I am rejecting this response because:
I do not understand the message from the business saying they discussed this with me. The only time I spoke to anyone at ftd was what I stated in my...
initial complaint. The business has not sent me a response to my complaint or contacted me other than a thank you from them.Dear Brenda: Thank you for your recent purchase from FTD.COM. We are pleased to inform you that the delivery of your order has been completed as scheduled. Thank you for choosing FTD.COM. If you have any questions about your order, please call 1-800-SEND-FTD (1-800-736-3383) Sincerely, FTD.COM Contact Us: E-mail: http://custserv.ftd.comPhone: 1-800-SEND-FTD Shop: http://www.ftd.com
My overall complaint has not been satisfied unless they say that they will not bill me.
Sincerely,
Brenda [redacted]
We sincerely apologize for our customer's recent experience. As part of our Good as Gold Guarantee we have posted a full refund to the account at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11139171, and find that this resolution is satisfactory to me.
Sincerely,
Hillard [redacted]
Complaint: [redacted]
I am rejecting this response because: The business did not deliver mothers day flowers on mothers day. Their customer service IVR refused...
to accept calls, they did not follow up after email and web inquiries. It took two additional phone calls to FTD to get them to admit that the flowers were not delivered. The only option presented was to get a bouquet at the same value a week after mothers day. That is NOT compensation for HORRENDOUS customer service. I am so angry with their horrible service and lack of communication, a refund does not fix this issue.
Sincerely,
[redacted]
I am so unhappy with this company, a few years back I called them and the first thing I asked was if they would be able to deliver the flowers by 5pm EST and I'm in the PST, I called and specifically asked them and told them that if I couldn't get them delivered by that time that I wouldn't order through them and the lady assured me countless times that it would, this again happened to me today, I gave them a second chance a today they have yet to deliver the flowers by 5pm like I asked them to,. Mind you I called well with enough hours in advance for them to be delivered at that time. I understand that Miami traffic is crazy and that funeral homes are a priority and that's fine but maybe that's something that they should have told me as I was ordering them as oppose to when I call to find out the status of my delivery. when I asked them if they could deliver by 5pm if not I wouldn't order them they assured me that they would be delivered by that time, well they lied, its a ploy just to get someone to order from them this place is so ridiculously deceiving, not only do they not deliver on time but they also never have the same exact flowers they advertise online.
We are in receipt of Ms. [redacted] feedback about the quality of the item received. We have been in contact with Ms. [redacted] directly to advise that a full refund has been posted her payment method.
I recently purchased a bouquet of flowers from the FTD website as a Christmas gift for my father who lives in Texas. After taking my order and my money, they said it would be delivered on Dec. 23 as I requested. In MIDAFTERNOON on Dec. 23, one day before Christmas Eve, FTD emailed me saying they could not find a florist to complete the order. I was livid, knowing that it would be almost impossible to find a florist to arrange and deliver flowers one day before Christmas Eve. So I called a florist near my father's home (I several states away) and they said they could do and I made an order through them. Lo and behold, this is an FTD-affiliated florist! So FTD lied to me - and they STILL have not put my money, more than $60, back in my PayPal account. DO NOT USE THE FTD WEBSITE TO DO ANY BUSINESS!
A full refund has been issued. We have attempted to reach our customer several times to discuss but have not been able to connect.
I ordered flowers for my granddaughter that lives in Austin Tx. through FTD.com. since I don't live there or know a florist there. I thought they were a trusted company. I picked the arrangement I wanted to send her, paid for it and was delighted she would get it that day. Later in the day she text me 'thank you' and asked her to send me a picture. Now I realize the arrangement is not going to look exactly like the picture but I was so disappointed with what she got. The arrangement looked like a 5 year old did it! When I went to their [redacted] page, I couldn't believe how many complaints there were. I left a reply on the email confirmation I had gotten to complain. I will never use FTD again. Someone needs to monitor their business!
Initial Business Response /* (1000, 5, 2014/09/22) */
We have resolved this matter with our customer.
We are in receipt of Mr. [redacted] concerns surrounding substitutions that were made to his floral arrangement.
font-family: Calibri, sans-serif;"> At this time, we have spoken with him directly to confirm that a full refund has been issued to his credit card in addition to a complimentary arrangement being sent for his recipient to enjoy.
We are in receipt of Ms. [redacted]’s feedback about the non-delivery of her item. As a result, a full refund has been processed to Ms. [redacted]’s account. In addition, we offered to send a complimentary bouquet for the recipient to enjoy and that offer was declined. We have...
spoken with Ms. [redacted] directly and confirmed that her concerns were resolved.
This is the 2nd time I have ordered flowers for a funeral and FTD has not delivered timely. The last time they instead had to send flowers to the family at 2 different addresses due to THEM being late. Apparently that is how they do business as they tried to do the same thing this time. Their website states they can deliver with 4 hours notice to funerals. NOT TRUE. TWICE NOT TRUE. They called me today at 12:05pm to tell me they would not be able to deliver the flowers for the 1pm funeral. They even suggested they deliver them tomorrow instead. I am afraid FTD employees have no idea what a funeral is! When they called me at 12:05pm they kept me on hold for 15 minutes waiting for a supervisor who actually told me they would have a florist deliver a different arrangement and to keep my phone close by so they could keep me informed. They called back at 1:27pm to inform me they would NOT be able to deliver anything in time. This is DALLAS, not out in the country somewhere! There is no reason for this! TOTALLY UNACCEPTABLE!!! I will never order from them again!
We sincerely apologize for our customer’s experience. As part of our Good as Gold guarantee, we have issued a full refund and have offered to send an apology bouquet to their recipient.
After ordering an arrangement for the holidays for someone, FTD delivered a completely different arrangement. I would have never known but the recipient texted a thank you including a picture of the arrangement. Very disappointed when I called to notify FTD and they gave a small discount on the order, which I didn't want. Due to the nature of the delivery, I cannot have it exchanged, which I explained to them. They should not be able to list "satisfaction guaranteed" on their site because they don't stand behind their final product.
We have reached out to our customer via email and have not heard back. The missing chocolates were refunded and an apology box has been delivered. Please email [redacted]@ftdi.com for any further resolution.
We are in receipt of Ms. [redacted]’s feedback about the non-delivery of her item.
Calibri, sans-serif;">This is not an FTD.com order. This order was placed with Flowers. We have acted as a liaison with the shop to help resolve. We have spoken with Ms. [redacted] directly to advise that we have made Flowers aware of her concerns.
Initial Business Response /* (1000, 5, 2015/05/26) */
We have resolved this matter with our customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email along with a phone call. I was given a full...
refund as well as an apology.
Complaint: 11153127
I am rejecting this response because:
I do not understand the message from the business saying they discussed this with me. The only time I spoke to anyone at ftd was what I stated in my...
initial complaint. The business has not sent me a response to my complaint or contacted me other than a thank you from them.Dear Brenda: Thank you for your recent purchase from FTD.COM. We are pleased to inform you that the delivery of your order has been completed as scheduled. Thank you for choosing FTD.COM. If you have any questions about your order, please call 1-800-SEND-FTD (1-800-736-3383) Sincerely, FTD.COM Contact Us: E-mail: http://custserv.ftd.comPhone: 1-800-SEND-FTD Shop: http://www.ftd.com
My overall complaint has not been satisfied unless they say that they will not bill me.
Sincerely,
Brenda [redacted]
Initial Business Response /* (1000, 5, 2014/02/04) */
We have suppressed the customer's email address from our promotional email list.
We sincerely apologize for our customer's recent experience. As part of our Good as Gold Guarantee we have posted a full refund to the account at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11139171, and find that this resolution is satisfactory to me.
Sincerely,
Hillard [redacted]
We have attempted to reach our customer to resolve but have been unable to reach her. Please contact [redacted]@ftdi.com for further resolution.
Complaint: [redacted]
I am rejecting this response because: The business did not deliver mothers day flowers on mothers day. Their customer service IVR refused...
to accept calls, they did not follow up after email and web inquiries. It took two additional phone calls to FTD to get them to admit that the flowers were not delivered. The only option presented was to get a bouquet at the same value a week after mothers day. That is NOT compensation for HORRENDOUS customer service. I am so angry with their horrible service and lack of communication, a refund does not fix this issue.
Sincerely,
[redacted]
I am so unhappy with this company, a few years back I called them and the first thing I asked was if they would be able to deliver the flowers by 5pm EST and I'm in the PST, I called and specifically asked them and told them that if I couldn't get them delivered by that time that I wouldn't order through them and the lady assured me countless times that it would, this again happened to me today, I gave them a second chance a today they have yet to deliver the flowers by 5pm like I asked them to,. Mind you I called well with enough hours in advance for them to be delivered at that time. I understand that Miami traffic is crazy and that funeral homes are a priority and that's fine but maybe that's something that they should have told me as I was ordering them as oppose to when I call to find out the status of my delivery. when I asked them if they could deliver by 5pm if not I wouldn't order them they assured me that they would be delivered by that time, well they lied, its a ploy just to get someone to order from them this place is so ridiculously deceiving, not only do they not deliver on time but they also never have the same exact flowers they advertise online.