Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you had this kind of experience with the store associatesYour concerns are definitely valid and understandableWe very much appreciate your feedback about
this issue and will research this further for youWe have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear *** We apologize for any confusion or frustration this has caused, however our records show that a dispute for this charge was filed directly through PayPal, and a refund was issued by them shortly afterWe then received notice from PayPal that this order was deemed as fraudulent as the owner of the PayPal account did not recognize this chargeAs a means to intervene an order that was deemed fraudulent, we removed the funds from the gift card and have prevented it from going furtherFor this, you did not receive the gift card.If you have additional questions, I am here for you.*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The Transaction Date Was On July 16, 2014iPad Serial Number Is ***

Dear ***, I am sorry that you feel that wayPlease let us know if you should need anything else *** *** * *** *** *** *** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***The only thing Gamestop said was they were sorry for my problemsbut they haven't offered
anything to fix this problem yet!I was charged full price and I am still missing a hard drive and controller!They Posted an ad saying that they were selling a used xboxfor $- $rebate for black friday sale = $39.99I got no rebate and the xboxwas missing a hard and wireless controller.When I went to complain they stated they would not give me a rebate , I then told them that the sales person stated at the time of purchase it was a mail in in rebate, but no coupon was added to my sales slip to mail inThen I was told to check website which I did and found no mention of rebate anywhere, I even did a word search on site to make sure. The sales person never mentioned a missing hard drive the ad shows no missing hard drive either.The box was missing a wireless game controller alsoThis is and misleading advertising, and bait and switch alsoI have also contacted my state Attorney General in Alabama to look into this matter alsoI have a copy of the sales ad to back up my claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I fibally had that issue dealt withI'm frustrated with all the time and energy and wasted gas running around with the wrong informationObviously, that doesn't seem to be an issue to you.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Transaction date: 1/03/16Systerm serial number: ***Transaction information: playstation 4: black Store location: *** *** *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was discovered that you were apart of the auto-issue programYou should have received an email stating that you could change your preferences when the program went live
back in AprilI have now refunded the 35,points and updated your preferences to show "stockpile"what this preference will do is take the auto issue redemption off of your account and allow you to save your points to redeem for what you preferIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Your order is currently being packaged for shipment and should leave our warehouse today If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution is satisfactory to me Gamestop has taken steps to rectify the situationThank you for your assistance.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This is the the exact same thing they have told me in at least emails from different people and at least times on the phone from different people there as well Reiterating the same thing here to me with no results to show for it is not satisfactory
Regards,
*** ***

Dear *** If you would prefer not to have the gift card that’s perfectly alrightI would still need to invite you to any local GameStop store so they may call their Store Dedicated Hotline to best assist youJust provide your I.Dand order number and explain you need a refund for your orderTo facilitate the refund, they will need to call their Store support line while you are thereIf you would please head to your local Store we can get this fixed up for youThank youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the order number for this issue I have found an order with your phone number, but it is not under your name I can only speak with the billing person about this
order.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, an exchange was done in store on 1/28/17, your complaint was sent to us on 1/27/We hope the issue was resolved but in any case, we have notified the district
manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: hello, I appreciate the refund but I was offered a bonus dollar e gift card along with this that I did not receive and I want to know if I was lied to about this? This was promised by a gentleman named red and another person over the telephone for all the inconvenience I had with my order and with customer service here and I'm deeply upset
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Please send a corporate check
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Is it possible than I get replaced with a product with the same price?
Regards,
*** * ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show that you were refunded in full for this order If you have not received this refund I would suggest that you contact your bank for the return
charges.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have resolved an issue that had this order held up You are being refunded for the shipping on this order I will arrive no later than Friday July 1.If you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the experience you had when visiting our retail centerPlease know that we take these matters very seriously, and that behavior such as that is never encouraged in our
storesI was able to show that *** the district leader that oversees the store in question, was able to reach out to you directly and address and resolve your concerns on 8/29/With that in mind, I would like to also offer that if you have any further questions or concerns for us, please do not hesitate to reach back out to me and let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters