Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have refunded the full amount of this order on July 9.  You will see this refund in 3 to 5 business days in accordance with your bank policies.If you have additional questions, I am...

here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company. Our records indicate that the full amount of $61.55 was charged to the credit card used with the order. The gift card that you attempted to use has a balance of $50. We will be happy to...

remove the $50 from the gift card and refund them to the credit card used on the order at your request. However, you must return all items if you intend to receive a full refund and keep the gift card balance in tact. Please let us know how you wish to proceed.  If you have additional questions, I am here for you. [redacted] [redacted] * [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:The order was canceled by your company again when paying with paypal and when trying to use the code after it was canceled it said the code would not apply to the 1 year membership. Can you make work again or get a different code. also I think the problem is the amount sent to paypal since it differs from the amount on the order. Plus even after the order was canceled the charge is still pending on paypal. Either way I guess I would be willing to try a direct payment to your company. I double checked the card had available credit.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Once again, this does not resolve the issue.  Please refer once again to my previous responses for my complaints on this order as you are only listing the ship information and return policy and not addressing my issue especially with the lies on the call I had with the representative and supposed manager.This order was not processed as I called immediately after confirming that my item was never processed on my initial contact with your customer service.  I will not reiterate items you can re-read in my previous responses.  Within that 30-40 min hold time of calling back, your rep is trying to tell me that the item was packaged and ironically while I was on the call, the UPS rep came and picked it up.  Within 30-40 mins of my call back when they realized they never originally properly processed my order.  My card was charged inappropriately and item processed per your ordering system notification and shipped almost 24 hours later and given a tracking number.  Again, re-read my previous replies.On top of all this, I had to go out of my way and travel to a store to return this to ensure your company doesn't cause another issue especially with your horrendous hold times.  The store associate said their system was showing to refund via a gift card even though I had proof my card was charged.  They couldn't put it back on my card and had to offer me cash as an alternative after the discussion of this situation.  You have all the information in these responses.  If your response is to reiterate that the item can be returned, my response will be to reiterate to refer back to my previous responses.  Instead of avoiding the obvious issues, I would like to see what is being done to prevent and resolve these issues.  It seems after my research that I am not the only one who has experienced phone reps lying about order information.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, I will never again take my business to a GameStop again. If it was not for the Revdex.com I would have never received my money. The fact I had to email so many times and that GameStop does not have a number to call for more help is ridiculous. GameStop needs better customer service.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have processed a refund for this order.  Please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, there seems to be a shipping error with that one item on your order. I am currently working with the appropriate teams to get the item canceled on your behalf. As I am...

investigating, the date is 12/26/16 and currently majority of our corporate office is closed. The investigation will be reopened 12/27/16 and we will be sure to refund you for the price of the WiiU. If you would please head to your local GameStop store they will be able to assist with returning the games you were sent and make sure the refund is issued. Should you encounter any issues, please advise the store to call their store dedicated line with your order number in hand. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this gift card was sent electronically to the email addresss: [redacted].  If this gift card was not recieve we can replace or refund this order....

 Would you rather receive a refund or a new virtual gift card sent?If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: I am still waiting for the gift card it been over 48 hours so I think it be best that I get a $100 gift card add to the $50  
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your complaint has been forwarded to the District Leader of this store.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:This is a little frustrating, since it did come from concern about security issues for my payment history information, but I will let it go.  I've taken my payments off of that account and I will just ignore this for now.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
Tis is the same thing gamestop has been saying for over a month.. there is no reason my money should not have been returned by now .
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed your account and have retrieved the codes from your account.  There were two codes that we will refund you for.  Please see the attached sheet for the details...

of your codes.  Would you like to receive a check or a gift card for your refund of $32.98?If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the stress and trouble we have caused you- please know that it was absolutely never in our intentions to put you in this position, and I will be sure to escalate...

this feedback to the appropriate parties to be further reviewed so that we can prevent scenarios like these from happening in the future.I have processed a refund for the requested value of $60 back to your [redacted] ending in 2067. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance back to your account. I would like to advise that if it's been past the provided time frame and you still have yet to see this balance post to your account, then to please let me know at your earliest convenience so that I can continue assisting you to ensure this balance is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The order was never processed because you hung up on me. The order I placed later will be my last purchase unless GameStop proceeds with some sort of compensation for my time. I refuse to allow anyone treat me the way GameStop has and your response is even more of a slap in the face. GameStop has done nothing but lie, be disrespectful, and waste my time. I only made my last purchase because I had depended on you guys and didn't allow myself more time to go somewhere else before I needed that birthday present. An apology would have been good enough from the first of the four, now five, people who I have had responses from. I expect more from my employees and I'm sure that corporate feels the same way. I have been fortunate enough to see my business grow and prosper. Our principles are that of the highest integrity and genuine customer care. Our customers are primarily customer referrals, something GameStop will not be getting from me. I am highly disappointed in this service. I will decid
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The order number that you provided does only shows three items ordered:Guitar Hero III - Game Only(917248)Harry Potter and the Half-Blood Prince(917573)Harry Potter and the Deathly Hallows - Part 2(918113)Do you have another order number for the double games?If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your account and found no evidence of a 20% off coupon during the time frame you described.  Can you provide screen shots for or an email with this coupon in it?...

 If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with one of our agents about your issue and he states that you were taken care of and that this issue is resolved now.If you have additional questions, I am here for...

you. [redacted]